Removal of jammed tachograph

Siemens VDO Automotive AG
Heinrich-Hertz-Strasse 45
D-78006 Villingen-Schwenningen
OEM support - Technical information
To: OEM customers
Date:
From:
Rainer Burger
Dept.:
SV I CV QM OE
Tel.:
+49 (0) 7721 / 67 2232
Product / System:
DTCO 1381 from Rel. 1
Fax:
+49 (0) 7721 / 67 3197
Related to:
Tachograph card handling
Email:
burger.rainer@siemens.com
TI no:
1381 - 06 001
01-24-.2006
Page 1 of 6
Topic:
Removal of jammed tachograph cards from the digital tachograph DTCO 1381
1. General Information
2. Description of the tachograph card removal
3. Return form
1. General Information
It can occur that inserted tachograph cards are no longer automatically ejected from the DTCO 1381.
Reasons:
• Functional faults due to overvoltage or low voltage
• mechanically damaged or deformed tachograph cards
• Internal fault (electronics, mechanics)
© Siemens VDO Automotive AG
OEM support - Technical information
TI no:
1381 - 06 001
Page 2 of 6
2. Description of the card removal
The following masks show the card slot in which the tachograph card is inserted, symbol "".
Default display


Display in standby mode




Card slot 1
Card slot 2
or
Procedure
1. Switch on the ignition.
2. Press the ejection button of the corresponding card slot.
If the message ", the voltage applied to PIN A3 might be missing.
It is also possible that the supply voltage of PIN A1 is too low (low voltage) or too high (overvoltage).
© Siemens VDO Automotive AG
OEM support - Technical information
TI no:
1381 - 06 001
Page 3 of 6
Low voltage:
• 12 V version: typ. 10.0 V (min. 9.4 V; max. 10.2 V)
• 24 V version: typ. 14.0 V (min. 13.4 V; max. 14.6 V)
As soon as the voltage supply of the DTCO 1381 increases once more to above the following limit value
into the specified range, the DTCO 1381 returns to the normal operating mode:
• 12 V version: typ. 10.6 V ± 1 %
• 24 V version: typ. 16.0 V ± 1 %
If the voltage supply of the DTCO 1381 continues to drop, the DTCO 1381 switches to the "Power
interruption" mode.
Overvoltage:
• 12 V version: typ. 17.5 V (min. 16.4 V; max. 18.6 V)
• 24 V version: typ. 35.0 V (min. 33.0 V; max. 37.0 V)
If a fault due to the power supply can be ruled out, the tachograph card must be manually removed from
the card slot.
3. If possible, first generate a printout of the “Technical Data“ and enclose this with the return form.
4. Cut off the power to the DTCO 1381 and remove it.
5. Open the seal (red works seal) at the front panel and remove the screw underneath.
(Torx screwdriver TR 8)
If this is done without authorisation, the guarantee shall be invalidated!
Please state the reasons for removing the seal on the return form!
6. Slide the floor of the housing back and remove.
© Siemens VDO Automotive AG
OEM support - Technical information
TI no:
1381 - 06 001
Page 4 of 6
7. Using a suitable, blunt tool (e.g. ballpoint pen) to turn the motor cog of the respective card slot in a
counterclockwise direction until the tachograph card can be drawn out of the slot by hand.
Card slot 2
Card slot 1
8. Replace the floor of the housing and fasten it with the screw.
9. Return the device with the completed return form and the printout of the” Technical Data“ to Siemens
VDO for a diagnosis.
10. If the tachograph card is not mechanically damaged or deformed, check the function of the card in the
next DTCO 1381.
The next time the card is inserted, the following message appears once in the display:
" (card slot 1) or
" (card slot 2)
Acknowledte this message with OK.
Do not use damaged tachograph cards again!
Important
3. Return form
Please use the attached form for returns.
Include a printout of the technical data.
© Siemens VDO Automotive AG
OEM support - Technical information
TI no:
1381 - 06 001
Page 5 of 6
Siemens VDO Automotive AG
Abteilung QM PQ
Heinrich Hertz Strasse 45
78052 Villingen Schwenningen
Serial no. of the DTCO 1381:
Type code:
Name of the company and of the
cardholder:
No. of tachograph card:
Type of tachograph card:
Where was the tachograph card
no longer ejected?
When did the problem occur with
this DTCO 1381?
Were there any problems with
this tachograph card before?
Is the tachograph card damaged
or bent?
1381.
† Workshop card
† Driver card
† Company card
† Control card
† in the vehicle -> please indicate vehicle type:
† on the workbench
When inserting the card for the † first time.
the card for the † second time.
the card for the † ………. time.
Yes †
No †
Which problems:
Yes †
No †
Type of damage:
If "yes", please specify type of damage!
Important
Which card slot is affected?
For which purpose was the
tachograph card inserted?
Do not use damaged tachograph cards again!
† Card slot 1
† Activation
† Initial calibration
† Periodic inspection
Workshop card
† Data download
† Test driving
† other:
Driver card
Company card
Control card
† Driving
† Logging in the company
† Logging off the company
† Downloading the data memory
† Downloading a driver card
† Downloading the data memory
† Downloading a driver card
Only complete in the case of activation!
Did the coupling process with the
KITAS run during activation
without problems?
† Yes
† No
Irregularities:
Was the message “activation
done“ shown in the display after
activation?
† Yes
† No
Irregularities:
† Card slot 2
© Siemens VDO Automotive AG
OEM support - Technical information
TI no:
1381 - 06 001
Did any of the messages shown
here appear in the display before
the tachograph card could no
longer be ejected?
Which activities were set for
Driver 1 or Driver 2?
Power supply within the specified
area?
Which activities took place before
the tachograph card could not
longer be ejected?
Page 6 of 6
†
†
†
† not known.
Driver 1
Driver 2
†  Driving time
†  Availability time
†  Availability time
†  Break and rest time
†  Break and rest time
†  Other working time
†  Other working time
Voltage available on term. 30 (PIN A1) † Yes
No †
Voltage available on term. 15 (PIN A3) † Yes
No †
Irregularities:

(e.g. calibration, key combinations, ...)
Please state as precisely as possible!
Date of installing / removing the
DTCO 1381:
Date of activation:
Odometer reading:
Did the tachograph card function
correctly in the next device?
If “no”, please set out the problems which
occurred!
Special occurrences:
If “yes”, please state which!
Contact for queries:
Installed on:
Yes †
Important !
Removed on:
No †
Do not use damaged tachograph cards again!
Yes †
No †
Description of the special occurrence:
Name:
Dept.:
Tel.:
___________________________________________________________________
(Date)
(Signature)
To be completed by Siemens VDO!
Receipt date:
No. of the most recently inserted
tachograph card:
Number of submissions with this
tachograph card:
Error memory:
Other:
Date:
Inspector's name:
© Siemens VDO Automotive AG