2014-2015 Annual Report - The Utility Reform Network

SPRING 2016
TURN’s 2014-2015
Annual Report
Mark Toney’s
Letter
PAGE 2
Thank
You!
Donor
Appreciation
PAGE 8
Q U A R T E R LY N E W S L E T T E R O F T H E U T I L I T Y
REFORM NETWORK, TURN
t urning
P O I N T S
SAFETY THROUGH
Accountability
P
G&E mismanagement and regulatory laxity
In related cases investigating the safety of
by the California Public Utilities Commission
Sempra’s management of its SoCal Gas and
(CPUC) were the main causes of the fatal
SDG&E pipelines, TURN was also successful in
PG&E explosion in a residential
demanding shareholder
neighborhood in San Bruno in
“Regulators must hold funding for neglected main2010. After close to five years of
tenance. Sempra tried to
utilities accountable
advocacy, TURN and the City of
charge customers twice for
for the risk reductions
San Bruno won unprecedented
testing the same pipelines,
they promise, as costpenalties of $1.6 billion to be
since the company had
paid by PG&E shareholders and
effectively as possible” failed to properly record test
applied toward fixing neglected
results the first time. TURN
— THOMAS LONG, TURN LEGAL DIRECTOR
pipelines and replacing missing
demanded that Sempra pay
and inaccurate records.
for the re-tests which were
TURN’s victories in the San Bruno case, spearonly needed because of its own failures. But last
headed by Legal Director Thomas Long, will hold
minute lobbying pushed the Commission’s deciPG&E accountable to higher standards in the future,
sion in favor of Sempra, a decision TURN quickly
and prevent PG&E from charging customers for the
appealed. On rehearing, we finally won a just decosts of its own mistakes.
C O N T I N U E S O N PA G E 3
LEGAL DIRECTOR
THOMAS LONG
TURNING
points
TURN’S MEMBERSHIP NEWSLETTER
T U R N S TA F F
EXECUTIVE DIRECTOR
Mark Toney
LEGAL DIRECTOR
Tom Long
GENERAL COUNSEL
Bob Finkelstein
S TA F F AT TO R N E YS
Marcel Hawiger
Matt Freedman
Christine Mailloux
Elise Torres
Nina Suetake
Hayley Goodson
TELCO RESEARCH DIRECTOR
Regina Costa
CHIEF FINANCIAL OFFICER
Richard Perez
C O M M U N I C AT I O N S D I R E C TO R
Mindy Spatt
ORGANIZING DIRECTOR
Ana Montes
E N E R G Y P O L I C Y A N A LY S T
Eric Borden
A D M I N I S T R AT I V E / L E G A L A S S I S TA N T
Haley de Genova
TURN BOARD O F D I R E C TO R S
PRESIDENT
Carl Wood
TREASURER
Jeff Shields
S E C R E TA RY
Constance Slider Pierre
Veronica Fields
Dolores Sanchez
Kori Chen
Bill Nusbaum
Melanie Shelby
EDITOR
Mindy Spatt
E D I TO R I A L A S S I S TA N T
Haley de Genova
NEWSLETTER DESIGN
CAVECCHEGRAPHICS.COM
PAGE 2
Message from TURN’s Executive Director
Dear TURN Consumer
Champion,
salute each and every
one of you for making
2015 a banner year for
holding California utility
and telecom companies
accountable to their customers! Your contributions, letters, and testimonials, in partnership
with the small, but dedicated, TURN staff, have
won the following major victories in 2015:
1. Slammed the Brakes on the Electric Vehicle Gravy Train. Thanks to our new staff attorney
Elise Torres, and energy analyst Eric Borden,
we expect that California Public Utilities Commission (CPUC) will have slashed the number
of electric vehicle charging stations proposed
by Edison, SDG&E and PG&E from 60,000 to
around 10,000, slashing hundreds of millions of
dollars of cost to California utility customers.
2. Stopped CPUC Blank Checks for Public
Safety. Thanks to legal director Tom Long, and
staff attorney Marcel Hawiger, the CPUC is beginning to hold PG&E and Sempra accountable
so that every dollar they receive for gas pipeline
safety actually gets spent on pipeline safety.
Thanks to years of work by telecom policy director Regina Costa, the CPUC will finally conduct
an investigation into the reliability of the 911
emergency phone system. And General Counsel
Bob Finkelstein led the team that slashed SoCal
Edison’s rates by over $3 million!
3. Protected Your Right to Affordable Home
Phones. We know from your membership surveys that the majority of TURN members rely
on home telephone service. Thanks to staff
attorney Christine Mailloux, the CPUC has
capped how much AT&T can jack up your rates
through 2020.
4. Unlocked Free Solar Energy in Your Own
Backyard. Thanks to communications director
Mindy Spatt, TURN joined forces with Assemblymember Patty López to win passage of AB 1448
that gives all California residents the right to use
clotheslines, even if they live in apartments or in
communities with Home Owner Associations.
5. Turned on the Spotlight on CPUC Accountability. Thanks to staff attorney Matt Freedman,
TURN allied with Senators Mark Leno and Ben
Hueso to win unanimous passage of SB 660 to
end secret meetings between utility companies
and the CPUC. We didn’t let the Governor’s veto
stop us, and we have introduced the bill (now
SB 215) again.
I
6. TURN staff attorney Hayley Goodson and
organizing director Ana Montes worked to improve low-income assistance programs including CARE and LifeLine, assuring access to essential lights, heat and phone service to millions of
eligible Californians.
We will need your involvement in TURN more
than ever in 2016 to defeat the efforts of megacorporations to drain every last dollar out of your
pocketbooks. Major TURN campaigns to champion the rights of California consumers include:
• Stopping AT&T from Cutting the Cord on
Home Phone Service:
TURN is leading a coalition of labor, small business, senior and consumer advocates to fight AB
2395, a bill that endangers your ability to reach
911 and your right to choose landline telephone
service (and DSL) if you want it. This bill allows
AT&T to abandon copper telephone networks
anywhere and any place after 2020.
• Challenging Grid Expansion — What’s in it
for Warren Buffet?
TURN is leading groups to protect state ratepayers from rate increases that may come as a
result of the PacifiCorp (owned by Buffet’s Berkshire Hathaway) campaign to expand the California Independent System Operator into a grid
manager for the Western U.S.
• Fighting Unnecessary Increases in Your
Monthly Bills:
TURN is leading the fight to make sure that
SoCal Gas consumers aren’t hit with bills from
the Aliso Canyon gas leak disaster, and that
Northern and Central California customers are
not hit with a $2.4 billion PG&E rate increase.
Each year we fight off dozens of demands for
higher rates from all the major utilities, and each
year we save you millions of dollars.
We appreciate each and every one of you who
has made a membership contribution or special
donation to TURN throughout the years. I also
want to thank our administrative staff, Richard
Perez and Haley de Genova, who process your
donations and answer your calls. I invite you to
consider additional ways that a growing number of TURN members have chosen to support
our campaigns for corporate accountability and
consumer rights, including our monthly donor
program and planned giving programs.
M a r k To n e y, E x e c u t i v e D i re c t o r o f T U R N
C O N T I N U E S F R O M PA G E 1
2014-2015 ANNUAL REPORT
ANNUAL LEGISLATIVE AWARDS DINNER
TURN celebrated our 2015 legislative successes at Mayahuel
restaurant in Sacramento on January 13, 2016. Pictured are Executive Director Mark Toney and staff attorney Matt Freedman with
awardees Senator Ben Hueso and Senator Mark Leno, who succeeded in winning widespread, bipartisan support and legislative
approval of TURN’s CPUC reform bill, SB 660. Assemblymember
Patty López received the Backyard Solar Award for expanding
solar rights in California by finally banning the ban on clotheslines
that HOAs and apartment buildings have enforced against conservation-minded residents for years.
cision that requires Sempra shareholders to pay for the re-tests.
TURN protested utility lobbying in the
PG&E Gas Transmission and Storage rate
case as well, where PG&E took a corrupt
approach to its outrageous demands for
higher gas rates, secretly (and successfully) demanding that it be allowed to
hand-pick the CPUC judge that would
hear the case. After the improper communications between the CPUC and
PG&E were revealed, TURN won a 1-year
ban on PG&E “ex parte” communications
– one we hope to make permanent with
SB 215 (last session’s SB 660) – as well as
a $1 million penalty at the outset, with
hundreds of millions more possible in
the future.
“Safety and cost issues are inextricably
intertwined,” said Long. “Utility companies have a strong financial incentive
to forecast excessive revenue needs in
rate cases. But, despite utility claims to
the contrary, giving them more ratepayer money doesn’t necessarily get consumers the safety they want. Regulators
must hold utilities accountable for the
risk reductions they promise, as cost-effectively as possible.”
E D U C AT I N G A N D E M P OW E R I N G C U S TO M E R S
W
ith rate increases, ever-growing phone bills, and utility
companies constantly trying to get ratepayers to foot
the bill for their mistakes, the prospect of maintaining
access to safe, affordable, and reliable utility and telecom service
is becoming out of reach for many Californians. That’s why now
more then ever, law-makers and utility regulators need to hear
from consumers. In 2015, TURN Organizing Director Ana Montes
was part of a delegation of 13 consumer advocates that traveled
to Washington, D.C. to advocate before members of Congress and
the Federal Communications Commission (FCC) for affordable
and reliable access to phone and Internet services. The delegation
brought powerful testimonies of TURN members, LifeLine subscribers, and delegates that represent families of the incarcerated
to speak before a crowd of over 100 Congressional staff and allies.
“The stories of real consumers are what will move policymakers
and drive change,” said Montes. “At the CPUC and in Washington,
TURN made sure their voices were heard.” Shortly afterwards the
FCC agreed with the need to expand the Universal Services Program to include Broadband Access.
TURN stands as a bridge in not only informing consumers across
the state about their rights, but also educating and empowering
customers to demand safe, and affordable service. We provide platforms for Californians to voice their concerns through
public hearings, community meetings, and
individual complaints. TURN has organized
consumers to speak out at CPUC Forums,
and public hearings, participated in panels with like-minded consumer advocacy
ORGANIZING DIRECTOR
groups, and held community presentations
ANA MONTES
across California, educating consumers
about their rights, listening to their concerns, and giving them a
voice before law-makers.
The topics of this year’s presentations and discussions included:
• Net neutrality and privacy rights;
• Expansion of the low-income LifeLine program;
• Building community support for the California
Teleconnect Fund.
TURN works directly with consumers that are at risk of, or have
already had their power shut off by utility companies; our Consumer Advocates worked on over 1,000 individual complaints from
ratepayers across the state in the last 18 months alone.
PAGE 3
TELECOM CASE HIGHLIGHTS
UNREASONABLE RATES HURT
CONSUMERS AND PUBLIC SAFETY
CONSUMERS DEFEAT
COMCAST MERGER
S
F
kyrocketing phone rates and poor
service quality also impact customers’ safety. Without a working
phone in an emergency, power outage
or other disaster, vulnerable consumers
have no way of getting assistance when
they need it. That’s one reason for state
and national universal service policies that
make essential phone service affordable,
STAFF ATTORNEY
and service standards that require phone
companies to provide reliable connec- CHRISTINE MAILLOUX
tions customers can depend on.
But AT&T doesn’t want to be held to any standards at all,
especially where rates for basic service are concerned. In fact,
TURN heard so many complaints from customers about skyrocketing AT&T bills that we were forced to bring a formal California Public Utilities Commission (CPUC) complaint ourselves,
alleging rates were so high they were unreasonable.
AT&T tried to get our complaint dismissed, but TURN would
not back down. AT&T was forced to agree to a settlement that
resulted in significant new consumer protections, including
enhanced benefits for low-income customers who qualify for
LifeLine, and people with disabilities, represented by TURN
ally the Center for Accessible Technology.
The settlement limits rate increases for the millions of Californians who rely on AT&T for basic or LifeLine services. Between
2009-2014 AT&T had increased its basic service prices by over
$10, and measured rate services $12.38. What’s worse, there
was no end in sight. TURN won four years of relatively stable
and predictable rates, with increases capped at only three dollars. Hundreds of thousands of AT&T LifeLine customers will
directly benefit from this settlement, as will millions more who
subscribe to basic service.
“The Commission’s hands-off approach simply wasn’t working for consumers,” said TURN staff attorney Christine Mailloux.
“It was a huge victory to be able to claw back these protections,
and stop the unreasonable price spikes AT&T wanted.”
rom the minute corporate giant
Comcast announced it’s desire
to acquire Time Warner Cable
in 2014, TURN stood as a staunch
opponent of the merger, and fought
a bruising year-long battle to prevent
the phone behemoth Comcast from
becoming even more powerful. “The
merger would have given Comcast
control of over 84% of the major meTELECOMMUNICATIONS
DIRECTOR
dia markets in California, and by conREGINA
COSTA
trolling the means of distribution,
given Comcast a monopoly over
the delivery of content, the prices paid by customers,
and the payments to content creators,” said TURN telecommunications director Regina Costa. “We knew it had
to be stopped.”
With our allies in the “Stop Mega Comcast Coalition,” including The Consumer Federation of America, Consumer’s
Union, Media Alliance, The Greenlining Institute, Consumer
Action and many others, we alerted the public to the danger. In the end, a major victory was scored for Californians
throughout the state as, under attack on numerous fronts, the
merger spectacularly unraveled. Consumers had their voices
heard, and a potential crisis for consumers was averted.
Costa also works alongside major national consumer
advocates as chair of the Telecom Committee of NASUCA,
the National Association of Utility Consumer Advocates’
Telecom committee. Through NASUCA Costa brings our
efforts to maintain affordable rates and universal service
guarantees to a national stage.
In 2014-15, TURN worked at the FCC to address phone
companies abandoning copper networks, the need for sufficient back-up battery power for telecom networks, and
protecting the rights of LifeLine customers and rural communities. With solid arguments and a strong alliance, the
FCC heard us, and ruled positively on several key demands.
“Don’t Let Them Take Away My Landline”
T
hat’s what one customer said recently when she found
out that AT&T wants to abandon its copper network altogether. TURN is mobilizing all our resources to make sure
AT&T does not win approval of AB 2395 (Low, D-San Jose), which
would eliminate customer choice- and allow AT&T to eliminate
the reliable copper lines that millions of families, seniors, businesses, rural communities and emergency personnel rely on.
PAGE 4
AT&T has already spent close to a million dollars on lobbying. We need your help to fight back! Please consider becoming a monthly donor- your small investment in TURN will come
back to you not only in huge savings, but also in enhanced consumer protections. We can’t fight this David vs. Goliath battle
without you!
Sign up online at www.turn.org, use the attached envelope, or call
CFO Richard Perez at 415.929.8876, ext. 305, for more information.
ENERGY CASE HIGHLIGHTS
MORE GREEN FOR YOUR GREEN
C
alifornia is a national leader in policies designed to
prevent global warming and reduce dangerous emissions. But profit-driven utilities should not be allowed
to use our state’s commitment to green energy to push though
expensive, experimental new schemes simply by slapping a
green label on them. That’s why the two newest members of
TURN’s energy team, Elise Torres and Eric Borden, teamed up
to challenge bloated utility proposals for thousands of electric
vehicle charging stations. The proposals put the cart before the
horse in more ways than one, demanding customer funding
up front for the untested charging stations without sufficiently
demonstrating their value. Currently, only a small percentage of wealthier Californians
own electric vehicles, which means only a small percentage of
customers would use the charging stations that Edison, PG&E
and SDG&E wanted to make ubiquitous. “TURN wanted to
lower customer costs and maximize benefits at the same time,”
said TURN energy policy analyst Eric Borden.“There’s no point
in putting charging stations into
communities where consumers
don’t drive EVs, unless rebates and
subsidies are designed to increase
affordability and adoption.”
TURN believed the customer-funded programs could provide more benefits to low-income
customers whose neighborhoods
often face heightened risks from
pollution. But we also wanted to
make sure any charging stations
that were put into vulnerable
communities were likely to actually be used. Utilities are all
too happy to invest customers’
money and receive guaranteed
returns regardless of the results
if TURN and other consumer
groups are not vigilant.
TURN recommended that utiliSTAFF ATTORNEY
ties take a phased approach, startELISE TORRES
ing with smaller pilots targeting
underserved markets and locations. The CPUC agreed to many of the cutbacks we recommended in the size and cost of programs proposed by SDG&E
and Edison. In addition, the CPUC agreed to require that owners of apartment buildings, workplaces and other places where
the stations are installed contribute to their cost, limiting the
risks to customers.
“Too many of the benefits of the utility proposals were speculative, which is why smaller scale pilot programs were needed
to test assumptions and collect data,” said TURN staff attorney
Elise Torres. “TURN not only won substantial reductions to the
customer costs, we also won changes making it more likely the
programs will be successful so that consumers will see benefits
commensurate with those costs.” Elise and Eric are currently
demanding comparable cost reductions and program improvements for the inflated PG&E charging station proposal,
which the CPUC has already ordered PG&E to scale back.
ENERGY POLICY ANALYST
ERIC BORDEN
KEEPING PIPELINE COSTS REASONABLE
I
n a case determining PG&E’s spending for vital natural gas
pipeline capacity, TURN won policies that will increase reliability and reduce ratepayer costs. One of the issues at
stake was whether PG&E should continue to purchase capacity for the all the small gas customers in its service territory,
including those served by alternate unregulated companies,
or only for its own customers. TURN crunched the numbers,
and determined that keeping adequate, predictable interstate pipeline capacity for core load was key for reliability. The
CPUC agreed with TURN that it was in consumers’ best interests to order PG&E to be responsible for purchasing capacity for all customers, while reducing the subsidy that utility
customers end up paying for those who chose unregulated
alternate providers.
This case also set the all-important amount of interstate pipeline capacity that PG&E should purchase for core customers.
TURN successfully advocated for a reduction in PG&E’s plan-
ning range that will reduce annual
pipeline capacity costs. While the
exact amount varies annually according to contract costs, PG&E spent approximately $166 million on pipeline
reservation costs in 2013. Thanks to
TURN the Commission adopted a
range lower than PG&E wanted for
the next three years, resulting in annual cost savings of about $20 million
STAFF ATTORNEY
per year.
MARCEL HAWIGER
“The policies won in this case will
have a positive impact on the reliability of gas service, and also
put customers less at risk for price spikes,” said TURN staff attorney Marcel Hawiger. “This is one case where the Commission
did the right thing, and customers will reap the combination of
results we always strive for, lower bills and better service.”
PAGE 5
EFFECTIVE LOW-INCOME
PROGRAMS BENEFIT EVERYONE
T
he small public purpose charges included
in our monthly energy
bills go toward big goals. At
best, these programs reduce
statewide usage, which reduces greenhouse gas emissions and the risk of energy
shortages that drive up prices. Programs including CaliSTAFF ATTORNEY
HAYLEY GOODSON
fornia Affordable Rates for
Energy (CARE) and the Energy Savings Assistance Program (ESAP) also provide
vital assistance to families struggling to pay their
monthly bills and find ways to lower them.
Affordable rates are an important way to improve the health, comfort and safety of low-income consumers, who are often threatened with
dangerous and deadly utility shut-offs. On average about 75,000 California households face
cold, dark homes every month. Those shut-offs
can trigger all kinds of financial impacts, including service reinstatement costs, food spoilage
and replacement costs, and even eviction. In the
worst cases, use of candles or other unsafe heating or lighting methods has led to fires. TURN staff attorney Hayley Goodson spearheads TURN’s efforts to hold utilities accountable for running these customer-funded efficiency programs in the most effective, low-cost
way possible.
“Struggling consumers should be able to get
help,” said TURN staff attorney Hayley Goodson. “That means energy efficiency programs
should be easy for eligible customers to access.”
Goodson worked with other consumer groups to
streamline CARE availability for customers already
income-verified for other programs. This categorical eligibility provides efficiency for the customer
while also saving on administrative costs.
In addition, Goodson advocated for expansion
of a pilot program providing in-language education, outreach, assistance, and advocacy to
limited English proficient utility customers via a
network of community groups. “The CHANGES
program will bring the benefits of these public
purpose programs to more eligible customers,”
said Goodson. Moreover, CHANGES equips limited English proficient consumers with advocates who can help them interact with the utility
over billing disputes, payment arrangements,
avoidance of service disconnections, or restoration of service.
CUTTING THROUGH UTILITY
PADDING AND PROFITEERING
U
tilities are accustomed to filling their
rate case requests with millions in
excessive spending that would do
more to boost profits than safety, reliability,
or anything that would benefit customers.
They also can ignore developments that, if
revealed, would help the CPUC recognize
an opportunity to lower rates. SoCal Edison’s 2015 general rate case had examples
of both. Thanks to TURN’s scrutiny, the
GENERAL COUNSEL
BOB FINKELSTEIN
CPUC not only scaled back the funding request, but also identified tax benefits that
Edison had steered to its shareholders but would now help reduce
rates. TURN’s efforts challenged Edison cost forecasts throughout
its operations, from an ambitious but exorbitant pole replacement
program to Edison’s practice of hiring high-priced “outside counsel”
to bolster the dozens of lawyers already on its payroll. TURN successfully challenged Edison’s proposal to pay its corporate board out of rates, or to have customers bear costs of executive bonuses and rewards tied to high stock prices. TURN also
caught Edison overreaching on opt-out meter reading, hydro generation costs, streetlight replacements, peaker plants and many
other issues.
“Edison had padded everything with millions in unnecessary
costs,” said TURN General Counsel Bob Finkelstein. While the
CPUC’s final decision was far too generous with Edison, TURN’s
efforts produced getting $330 million shaved off of the first year’s
increases, with similar reductions in 2016 and 2017 as well. “The
end result here was the rare instance where Edison’s rates actually
went down,” said Finkelstein. “Much of that is tied to the removal of
SONGS costs and favorable tax changes, but TURN’s successful efforts are a big part of why consumers won’t see the level of rate and
bill increases Edison tried to ram through in previous rate cases.”
FINANCIAL NOTES
Cash and Cash
Equivalents
$212,537
Investments
$50,445
Deposits
$46,711
Prepaid
Expenses
$2,700
ASSETS
PAGE 6
Accounts Receivable
$5,004,322
Other Assets $1,045,199
TURNING BACK TIME-BASED RATES
T
MEDIA HIGHLIGHTS
URN staff attorney Matt Freedman spent
much of the past three years fighting
utility proposals to replace the tiered rate
structure with a structure that includes large
fixed charges and relatively flat usage-based
rates. Consumer and environmental groups
were united in opposing utility proposals.
The tiered rates supported by TURN and
Freedman can keep essential amounts of electricity affordable, provide greater quantities of
inexpensive energy to customers located in hot,
inland areas and reward conservation. TURN’s
research showed that the utility proposals would
increase electric bills for almost three-quarters of
residential customers.
TURN also opposed efforts by the CPUC President Michael Picker to automatically switch all
residential customers into time-based rate structures. The switch could dramatically raise summer bills for many people, especially in hotter
areas where air conditioning is a necessity.
Freedman’s advocacy helped defeat fixed
charges for the time being, increased the low-income discount for eligible families, and preserved
many key elements of the tiered rate structure.
Moreover, he raised serious concerns about the
economic and environmental impact of timebased rates that will defer involuntary switching
of residential customers until at least 2019.
The CPUC has been
determined to make
the switch despite public opposition, and, in a
contentious set of decisions, the scheme was
jammed through at the
last minute. TURN staff
attorney Matt Freedman said, “although
STAFF ATTORNEY
our coalition failed to
MATT FREEDMAN
stop the forced switching of customers to punitive time-based rates,
we won significant concessions that will soften
the blow, and delay implementation until 2019
or later.”
TURN advocated for keeping baseline rates affordable, flattening the tiers, providing customers with the choice of rate plans, preserving the
maximum low-income discounts, and deferring
any new fixed charges. “Although the CPUC decision opens the door to fixed charges, they were
not approved and TURN will have additional
opportunities to fight against them,” Freedman
said. In addition, TURN won a 3-tier structure
through the creation of a super-user charge on
energy hogs. TURN also won more generous discounts for customers who qualify for low-income
CARE and FERA rates.
SUPPORT
TURN
Every penny you give
to TURN comes back
to you in millions of
dollars in savings.
Please use the
attached envelope to
send us an additional
donation today.
CUSTOMER CONCERNS GRAB HEADLINES
A
s scandals unfolded around the CPUC’s cozy relationships with P&GE and SoCal Edison, TURN was
frequently in the news, keeping the focus on consumers’ right to safe reliable service, and protecting them from
the costs of utility mismanagement and corruption. With our
long-standing concerns about President Peevey’s close ties to
utilities taking center stage, communications director Mindy
Spatt was frequently called on to provide reporters with historical materials on Peevey’s long reign of terror at the CPUC.
TURN exposed whistleblower claims about Peevey’s bias
toward an unneeded power plant in Otay Mesa plant, winning coverage in the LA Times and San Diego Union Tribune.
TURN’s claims about Peevey’s bias in that case were first covered in the same newspapers in 2003.
TURN’s demand for $68 million in refunds due to the back
door deal Peevey made for “incentive” payments to PG&E were
covered by several media outlets, including KQED San Francisco and California Energy Markets. In that case as well, the refund demands were not the first time we’d approached the me-
dia on the issue. TURN had complained
loudly about the “incentive” program being basically a slush fund for years.
“TURN not only provides comments, we
provide perspective” said Spatt. “Effective
media advocacy is key to holding utilities
accountable for their mistakes, which impact our safety, our rates, our lives.”
COMMUNICATIONS DIRECTOR
TURN staff members were quoted regMINDY SPATT
ularly on numerous high-profile energy
issues, from the CPUC’s flawed rate re-design to the gas storage problems revealed by the Aliso Canyon
leak. Executive director Mark Toney traveled to CPUC hearings
statewide, and his comments were featured in news outlets
throughout California, including ABC KGTV 10 San Diego, KPBS
public radio, Fresno Bee, KTVU Oakland and NBC 11 San Jose.
Spatt is also responsible for TURN’s online communications and newsletter, which allow us to keep connected with
our members and supporters throughout the state.
PAGE 7
THANK YOU
FROM ALL OF US AT TURN
D O N AT I O N S R E C E I V E D F R O M J U N E 2014 - D E C E M B E R 2015
T
URN appreciates each and
every donation we receive, not
just because it helps fund our consumer advocacy and assistance,
but also because we know your
donations are a vote of confidence.
TURN regrets that we don’t have the
space to thank all our donors individually, because we are so grateful for
all of your support.
DONORS $1,000 + MORE
Michael Blasnik
Allan F. Brown
Martin J. Joye and Jo Ann L. Joye
John R. Lindner and Ann E. Lindner
Thomas C. Maxfield
Barbara J. Meislin
Susan Murdy
Roy Nakadegawa and Judy Nakadegawa
Kurt Oetiker
Christopher and Jeanette Sachs Phelps
William L. Quackenbush and Margery C.
Quackenbush
Saul M. Salka
Ruthanne Shpiner
Antonia Spencer
Mark Toney
Olga Urcinoli
Jim and Judy Warner
John Weston
DONORS $500 - $999.99
Dr. Emanuel Abrams and Nancy Abrams
James Avedikian
Keith A. Bisharat
Jeffrey Byrd and Ellie Byrd
Arthur W. Carroll and Sylvia H. Carroll
Ann Chow
Joseph Cisternino and Barbara Cisternino
Dr. Zorus Colglazier and Judith Colglazier
Joan Costello
Carole Deitrich
John W. Dykstra
Dr. Michael Gothelf and Laurel Littman Gothelf
Jon C. Graff
& John C. Grogan
Lawrence H. Hall
Doris Hamel
Lorraine Honig
Russ Irwin
Eugene Kapaloski
David King and Rose M. Hunt
Brian Korek
Robert H. Kuntz
Joe Luttrell
Redge A. Martin and Carole H. Martin
Doris R. Marx
Vernon McFarlandBrown
PAGE 8
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Carla Pemberton
Elaine S. Perednia
Frank Perez and Sonja K. Perez
Judith A. Perlin
Ralph G. Peters
Treva G. Peterson and William A. Peterson
Bernard and Marion L. Peterson
Bruton R. Peterson
Leonora Pezzuti
Bernard Pfefer and Rozalia Pfefer
Robert M. Pickle
G. Allen Pickrel
Gary Pierazzi
Stanley Pierce and Marjorie Kinder Pierce
William D. Piercy
Alan Piltz
Paul M. Pittenger
Ernest A. Plattner and Rita L. Plattner
Steven Podesta
S. Robert Politzer and Olive Politzer
Erik Pontoppidan and Elsa Pontoppidan
James A. Pope
Jean Port
Les Portello
Ralph O. Porter and Janet M. Porter
Marcia Pratt
Nancy Pratt
Peter R. Preiswerk and Johanna Preiswerk
Dr. David A. Prince
Robert Puppo and Mary Alice Puppo
Kathleen Quenneville
John Quinley
Denis Quinn and Gregoria Quinn
Jean Rabovsky
Kenneth Race and Kuwa Race
Jack Rafferty and Lin L. Rafferty
Robert Raich
R. C. Ramirez
Sigrid E. Ramos
Albino Ramos and Joyce Ramos
Gary Ransom
Frances Rapoport
Edward Ratcliffe and Helen Ratcliffe
Scott Ratigan
David J. Ray and Alice S. Ray
Linda Ray
Reverend Robert Rayburn and BettyRayburn
Ofra Raz
Alan M. Raznick and Nancy Raznick
Gene Read and Valerie Read
Maurine A. Reagan
Nancy Reardon
Jim Redditt
Marcia Reed
Stephen C. Reilly
Peter Rengstorff
Sam Resnick and Patricia Resnick
Bill Rett and Judy A. Barnes
Ray T. Reynolds and Yolanda G. Reynolds
Eric Rhodes
Martin A. Rhodes and Roslyn B. Rhodes
Dale Richardson
Belinda Ricklefs
Margaret Rienzi and Anthony Rienzi
F. Don Riggs
Alberto Rios
George Ritchey
Thomas Rivell
Marianne Rivera
Guido M. Rivero and Anita K. Rivero
Dr. Bill Robbins and Joan HamermanRobbins
John K. Robe and Kathleen M. Robe
Justine Roberts
Peter Robertshaw
David L. Robertson and Patsy A. Robertson
Norman F. Robinson
James F. Robinson
Robbie G. Robinson
David Rockwell and Nancy Smith
Richard A. Rodewald and Jill H. Rodewald
Raymond and Rebecca M. Rodgers
Edward and Maria C. Rodriguez
THANK
PAGE 14
James Roe
Patricia A. Rogers
Daniel Rogers
David Romano
Louella I. Romero
George W. Roos
Lois M. Rosano
Charles T. Rose
Ellsworth S. Rose and Margaret Y. Rose
Jonathon Rose and Susan Rose
and Edward G Rosen
Seymour and Saundra Rosenberg
Nathan Rosenblatt and Ada Rosenblatt
Michael Rosenheimer
Lawrence Rosenthal
Edna Rossenas
John W. Rosston and Barbara H. Rosston
Donald and Harriett L. Roswurm
Michael Rotblatt and Mia Goldman
Robert Rottenberg
Margaret C. Rowe
Brent Rowett
Bonnie J. Russell and Charles F. Russell
Elizabeth Rutzick
Jonathan Ryshpan
Anthony H. Sacco, Jr. and Roderick D.
MacGregor
Wendy R. Sachs
Stephen Sacks
Estelle Sakabinos
Dr. H. Quintus Sakai and Jean Sakai
Alberto Saldamando
Laurie M. Salen
Jean L. Salmon
Jack A. Samosky
Xenia Sanders
Alan Sandine
Henry Sandoval and Gertude Sandoval
James E. Sanford
Ruth Sanford
Mary C. Santana
William K. Sato
Robert L. Sauter
Jack Sawyer
William V. Sayner
Donald L. Sccott
Ronald Schaffer and Roberta Schaffer
Sandra Scharff
William F. Schick
Deanna Schiel
Virginia B. Schiffel
Margaret Schilberg
Robert A. Schmidt
Richard Schmorleitz
Bernard W. Schneider
Fred Schoen and Phyllis Schoen
Wallace J. Schwam
Judith Schwartz and Rod Miller
Charles Schwarz and Patricia J. Schwarz
Anthony L. Defranco and Janet Scott
Ralph W.Scott
Clell Seelig and Janet I. Seelig
Georgina Sham
Julie Shaperman
Frank E. Shaul
J.H. Shell, Jr.
Kenneth Shelley and Jean Shelley
Lindsey R. Shere
Susan Sherk
Robert and Corinne D. Sherman
Earl T. Shimaoka
Donald N. Shortt
Barbara Showler
Helen B. Shryock
David A. Shum and Karen J. Goff
Mady Shumofsky
Bern Shyffer
Edward Siegel and Elsie Siegel
Dr. Daniel Silver
Stefanie O. Silvia
Warren G. Simms and Virginia H. Simms
Dr. Elizabeth L. Simpson and John Wurr
Joan Sitnick
David Skillman
Charles V. Slover
Charles H. Slutzkin
Janet Smarr
Sergei Smirnoff, Jr.
Suzanne J. Smith
Dr. Wilbur I. Smith and Elizabeth P. Smith
Anne Smith
W. Ray Smith
Ila J. Smith
Grant B. Smith and Elizabeth V. Smith
Barbara Smith
Liam A. Smith and Carmel K. Smith
S. Marie Smith
Ann Smith
Charles Smukler
Virginia L. Smykal
Myrtle Snider and Melinda N. Snider
Dan and Annemarie Sniderman
Wayne L. Snively and Linda Deluca Snively
Philip L. Snyder and Sachiko Snyder
Rubin Snyder
Joanne W. Sobel
Richard and Desre Anderes Solomon
Carolyn Sonfield
Aldo J. Sordi and Mocca J. Sordi
Robert W. Sorensen
Dr. Danita D. Sorenson and Dr. Robert H.
Sorenson
Rebecca Southwick
Deborah Spangler
Stephen Sperber and Roberta Silverstein
Leonard M. Sperry
Milton Spraker and Christine Spraker
Beverley Spurgeon
Susan St. Aubin
Charles Stadelman and Sarah Woo
Mark W. Stafford and Eileen J. Stafford
Manly E. Staley
Carol Stallworth
June M. Standley
Lucille Stanke
Yvonne M. Steffen
Arthur E. Steffen
Evelyn Stein and Edward M. Krakauer
Norman H. Steiner
Mark D. Steisel and Sara Slavin Steisel
Dr. Martin H. Sternstein
Dan Stevenson
Peter Stevenson
Harry Stoll
Albert G. Stone and Arlene A. Stone
Herbert Stone and Marjorie Stone
Nancy A. Storch
Elizabeth Storey
Rosanne Strucinski
G. S. Stuart
Ernest A. Stukey and Donna M. Stukey
Ingrid Sullivan
Robert Sullivan and Petra Sullivan
Carl Sunshine
Elizabeth Suzuki and Richard Zuckerwise
Laura D. Sweet and Richard A. Landes
Marshall Sweet
Holly Sweet
Judith A. Swerling
Crispin Swift
Gail Switzer
Shirley Tabor
Wilbur K. Takashima
Wayne P. Tarr and Elizabeth G. Tarr
Howard L. Taylor and Donna L. Taylor
Stephen C. Teigland
Leonore Tescher
Carl Thoelecke and Sylvia Thoelecke
George Thomas
Edward A. Thompson and Barbara
Thompson
Joyce D. Thornton
Dennis J. Thornton
Gregory Tiede
Robert Tom
Kenji Tomita and Mary Tomita
Fran Tompakov
Jess M. Torres and Dola Torres
Claude Torrez
Marian Totheroh
Lana Touchstone
Richard L. Tracy and Barbara M. Tracy
Paul Trimble
Eula J. Tritch
Kerry Tritch
June Tschanz
Doris L. Tuck
Myron M. Turbow and Ellen Turbow
Harry Turenchalk
Judith M. Turley and Duane A. Anderson
Glenyth A. Turner
D. Tyler and Laurent M. Betbeder
Erwin A. Ulbrich Jr. and Myrna Ulbrich.
Martin L. Ullman
Jean Ulversoy
Robert C. Unetic
Roselva Ungar
Kenneth Unrath and Ruth Unrath
Ella Urbanes
Grant J. Ute
James E. Valensi and Patricia A. Valensi
Gary Van Veldhuizen
Ruth E. Vaughn
S. Clyde Vaughn and Barbara C. Vaughn
B Vaughn
Howard E. Verhoef and L.B. Verhoef
Maria J. Vermiglio
Mary Vezie
Darrell Victor and Helene Victor
Albert Villa
David F. Vincent
Frank R. Vitale
Angelika Vitalie
Leanore Vlastelica
Harold W. Voeller
R. H. Von Der Mehden
Deborah L. Votek
Howard W.
Margie C. Wade
Eleanor J. Wagner
Laurence Walker and Ruth Walker
Donald R. Walker and Trudi V. Walker
Carl Walker
Mark D. Wallace and Marilyn H. Wallace
Bruce Waln
Leta I. Walter
Joyce Walton
Eileen M. Wampole
Jean M. Wang and Charles O. Lindberg
Rosalynde J. Washburn
Bette Waterstreet and J. Waterstreet
Harold D. Watkins and Betty B. Watkins
Irma Watts and Eldon Watts
Jonas Waxman
Cynthia Weber
Joseph Wehrer and Betty L. Johnson
Richard and Jeannette M. Weinberg
Christine Weir
Jael Weisman
Jeffrey Weiss
Marleen M. Wekell and Steve Kendall
Theodore R. Weller, Jr. and Chun H. Weller
Jan A. Wells
Edgar A. West and Jean West
Willard T. Wheeler and Evelyn Wheeler`
John Wheeler
Forrest L. Whitaker and Laurie Ross
James M. White and Rosalia White
Elise White
Robert White and Charlene White
B. K. White and Carol G. White
Lornie White
Evan White
John T. Whiteley
Fritz S. Wiedmer and Gisela Wiedmer
Dennis E. Wiese and Mayme A. Wiese
Richard Wiggen
Forrest B. Wilde and Grace Wilde
Sharon Ruth Wilensky
Robert G. Wilhelm
Cledythe V. Wilkerson
Harold Wilkins
Lambert P. Wille and R. Kevin McNeil
Hope Williams
Lynn E. Williams
Rochelle Williams
Richard S. Williams and Elaine J. Williams
Carole Williams
Philip C. Williams and Ellen S. Williams
Larry E. Williams
Emma W. Willsey
Ronald G. Wilson
Scott P. Wilson
Harry V. Wilson and Igncia Wilson
Frank M. Winer
Camille Wing
Martha A. Winters
Marvin Wolf and Karla Wolf
Dr. Robert A. Wolf
Vera Wolf and William Wolf
Spencer Graves and Betsy Wolf-Graves
David Wolfson
Harvey J. Woo and Sandy C. Woo
Cynthia M. Wood
Gertrude M. Wood
Laurel A. Woodson
Marshall Woodson
Karen Workcuff
Randy Workman
Wilbur W. Wright and Darlene J. Wright
Armin T. Wright and Anne Irving
Kenneth L. Wuertz and E. LaVonne Wuertz
Russell L. Wylde and Nancy J. Wylde
Ronald Wynn and Karen James
Michiyuki and Shizuko Yamaguchi
Louise Young
George E. Young, Jr.
Dariush Youssefi and Helga Youssefi
Richard A. Zanotti and Geraldine Zanotti
Ella Zarky
J. Edward Zawatson
Tikey A. Zes and Theodora P. Zes
George Zivkovich and Irmtraud Zivkovich
D. Zorbas and Elaine Zorbas
K YOU
PAGE 15
268 Bush Street #3933
San Francisco, CA 94104
tel: 415-929-8876
fax: 415-929-1132
w w w. t u r n . o r g
NONPROFIT
ORGANIZATION
U.S. POSTAGE
PAID
SAN FRANCISCO, CA
PERMIT NO. 1083
A D M I N I S T R AT I V E T E A M
RUNNING A TIGHT SHIP
M
any organizations today have opted to connect with their supporters by sending them straight
to an answering machine. Call us old fashioned, but TURN values the importance of speaking
directly to the community, and listening to your concerns — that’s why TURN has a live person,
Administrative/Legal Assistant Haley de Genova, at our phone, ready to answer and direct calls eight
hours a day, five days a week.
TURN relies on hearing from our members from all over the state to help us keep a finger on the pulse
CHIEF FINANCIAL OFFICER
of what issues people are having with their utility and telecom providers. Member support is crucial to
RICHARD PEREZ
TURN’s mission and success, which is why TURN’s admin team makes it a top priority to direct members
to the resources that they need.
Keeping our busy office running smoothly is also key to making sure our work has the maximum
impact in the media, at the CPUC and federally. TURN’s administrative team of two does just that,
and also supports the work of our organizing communications and development team. “We maximize our staff’s efforts, and your donations, by making sure no valuable time or money is wasted
on mis-steps or mistakes,” said Chief Financial Officer Richard Perez, who continued to find new
ways to save money this year.
In 2015, de Genova and Perez filed over 200 pleadings on consumers’ behalf with the CPUC,
and processed over 20,000 transactions from our members, making sure every penny was booked
properly and that you received your receipts in a timely manner. As the backbone of our organization, they play an essential role in all of our successes.
ADMINISTRATIVE ASSISTANT
HALEY DE GENOVA