September-October - Plant Operations

the
University of Michigan
Plant Operations
Newsletter
September/October 2014
plant exchange
inside
Director’s Message
3
Facilities Maintenance
Historic Flagpole Ready for
the Next 100 Years
4
Plant Operations
The Flag and Plant Operations
5
Utilities and Plant Engineering
Mapping Your World
6
Respect & Inclusion Resource Team
Book Review
7
Plant Operations
U-M Plant Operations Receives
the APPA Award for Excellence
8
Plant Operations
Retirement Celebration
9
Construction Services
Construction Services supports the Campus WiFi Project
U-M tackles increased Wi-Fi demand with upgrade project
10
11
Work Management
Back cover
On-Call 24/7 – The Plant Operations Call Center
the
September/October 2014
plant exchange
The Plant Exchange is produced by members of the Plant Operations
Division at the University of Michigan. Its purpose is to inform Plant Operations
staff and the university community of activities, accomplishments, and
information about our organization and the work we perform.
new hires
Cover photo:
Plant Operations Call Center
Front row from left:
Jacki Layher, Crystal Barnes,
Josh Chenier, Phyllis Oliver
Back row from left:
Debbie Burhans, Becky Green,
Teresa Burhans, Melissa Inman,
Pat Milkovich, Wes Fabian
PLANT OPERATIONS
Dates August 2014 - September 2014
The Regents of the University of Michigan
Plant Building & Grounds Services
Mark J. Bernstein, Ann Arbor
Erich Keil
Julia Donovan Darlow, Ann Arbor
Facilities Maintenance
Shauna Ryder Diggs, Grosse Pointe
Michael Kantz
Stephen Koch
Arthur Pliska
Denise Ilitch, Bingham Farms
Utilities & Plant Engineering
Andrea Fischer Newman, Ann Arbor
James Adams
Wayne Gursinski
Laurence B. Deitch, Bloomfield Hills
Andrew C. Richner, Grosse Pointe Park
Katherine E. White, Ann Arbor
Mark S. Schlissel (ex officio)
The University of Michigan, as an
equal opportunity/affirmative action
employer, complies with all applicable federal and state laws regarding
nondiscrimination and affirmative action, including Title IX of the Education
Amendments of 1972 and Section 504
of the Rehabilitation Act of 1973. The
University of Michigan is committed
to a policy of nondiscrimination and
equal opportunity for all persons regardless of race, sex*, color, religion,
creed, national origin or ancestry,
age, marital status, sexual orientation,
disability, or Vietnamera veteran
status in employment, educational
programs and activities, and admissions. Inquiries or complaints may be
addressed to the Senior Director for
Institutional Equity and Title IX/Section 504 Coordinator, Office for Institutional Equity, 2072 Administrative
Services Building, Ann Arbor, Michigan 48109-1432, 734-763-0235,
TTY 734-647-1388. For other University of Michigan information, call
734-764-1817.
*Includes discrimination based on
gender identity and gender expression.
2
Editor-in-Chief: Anuja Mudali
Copy Editor: Val Amo
Design & Layout: Gwen Frederickson
retirements
Dates August 2014 - September 2014
Construction Services
Rockey C. Bennett
Website Coordinator: George Benson
Plant Building & Grounds Services
Contact: Anuja Mudali (amudali@umich.edu)
with any questions, comments or corrections.
Isaias P. Celestino
Eirini Kaouri
Diana L. McVey
William Minard
Archives of The Plant Exchange are located at:
www.plantops.umich.edu/PlantExchange/
U-M Plant Operations
326 E. Hoover, Ann Arbor, MI 48109-1002
Telephone: (734) 763-9333
Fax: (734) 763-2590
Web: www.plantops.umich.edu/PlantExchange/
The Plant Exchange is printed with soy ink on
100 percent recycled paper. Please recycle in
“Paper” recycling bins.
Facilities Maintenance
Russell C. Weiner
Thomas H. Vanderwerp
Lewis F. McQuillan
Utilities & Plant Engineering
Yoshiko Hill
From the Desk of
Executive Director
Rich Robben
“Greatness is a perception. It may or may not be a reality.
What is important is that this reality is shared by others.”
Charlotte Chandler (Lyn Erhard) Biographer
This quote cuts to the core of our reality. Do you believe that we are a great organization? Do our
peers? Maybe most importantly does our campus community and those we serve believe Plant is a
great organization and service provider?
I would like to invite any of Plant’s
team members and customers
to ask any questions about our
operations. And I will endeavor
to answer them in the Plant
Exchange. I’ll pick the most interesting and challenging questions
to answer (if I get overwhelmed
with questions). Hopefully this can
serve as a means of improving
communication between my office
and all of you. Send your questions
to my email address and we can
get started.
All of the awards and recognition in the world don’t mean a thing if those we serve don’t think we
are doing a great job. We have just been given significant recognition from our peers in receiving
the APPA Award for Excellence. When we​benchmark ourselves with other like institutions, we
rrobben@umich.edu
compare very favorably in all categories. When we look at our performance metrics and indicators,
we seem to be hitting on all cylinders. And yet, when we ask ourselves or our customers how well
we are doing, we get mostly C’s and a few D’s for grades. I often ponder this issue and I can’t say that I have any
great answers to give, but I would like to offer some thoughts.
Sometimes I think some of us have lost sight of our mission, or never had a good view. Plant Operations is a
maintenance organization. We clean, repair, operate and modify facilities to keep them in a state that serves the
university community’s needs and mission. We strive to provide operational excellence to the community and yet,
some of us rebel against the very processes, unit flexibility, proactivity and even new technology that is needed to
maintain our excellence. Are we too comfortable in the “old ways” that we have lost sight of the mission?
Perhaps we don’t present ourselves as a high performing organization to our customers. In our small actions, how
we dress or communicate and how we approach our work tells volumes about us to the community. Image is very
important in building impressions. Are we presenting our best effort when we interact?
Deep Change is very disruptive. It can shake the foundations we are built on. Perhaps the change we have gone
through the past ten years (and I include the external environment) has been too unsettling.
Maybe we have become more attached to our war stories then we are with the reams of data that show a
different view. I’m sure and there’s no doubt in my mind, that many of you can present other thoughts and
I would be very glad to hear them (rrobben@umich.edu).
The bottom line is, however is that we don’t have the luxury to stand in place and ponder different realities.
Rather, as we are being swept along by the winds of change, we must remain vigilant of our course, so we can
control our destination.
My last observation is that Plant Operations is a great organization working for a great University! All of you,
whether happy or not about the changes, whether you think things are working or not, have turned the corner
and are showing the rest of the University how to implement change. You all deserve to feel good about this
recognition and to celebrate your accomplishments. We will continue to work on the issues and together, we
will work to create a great reality. Thank you.
Rich
rrobben@umich.edu
University of Michigan
Plant Operations
Newsletter September/October 2014
3
Facilities
Maintenance
HISTORIC FLAGPOLE READY FOR THE NEXT 100 YEARS
By Julie Ashley, FM Special Events
In 2012, the University launched a survey of existing flagpoles on campus to
evaluate their current condition and to repair as needed. The case of the central
campus flagpole (located on northside of the Diag) is particularly interesting.
First constructed for the 1893 World’s Columbian Exposition in Chicago, the
flagpole was purchased by the University of Michigan in 1898 for $375 and originally installed near the current site of the Hatcher Graduate Library. In 1918, it
was moved to its current location and embedded in a 10’ cement foundation.
Flag
Tom Walterhouse, Senior Project Manager (AEC) was assigned to manage the
project and worked with an engineering firm to redesign the foundation. The
end result—a new foundation system which consists of four caissons sunk to
a depth of 25’ with anchor bolts to secure the 146’ flagpole. Lead paint was
removed and the pole was then covered with three applications of non-yellowing
white marine paint.
Thanks to the collaboration between AEC, Power & Lighting, and the FM
Welding Shop, a new lighting concept was designed and will be installed this
fall. The new design will include flat LED panels angled toward the ball of the
flag pole and will be mounted on the four existing light posts. Dave Lammers,
Foreman-Power & Lighting/Utilities & Engineering, and Tom Walterhouse worked
together on the custom lighting concept and design. Dale Turner, Welder in
Facilities Maintenance, is now fabricating tapered metal extension sleeves to
fit over the top of the light posts. Fred Miller, Electrician-Power & Lighting, will
install the lights and sleeves to the posts.
Walterhouse stated, “What started as an enhancement design has evolved into
a safety and energy-saving project. Plant will no longer need to access roofs
to maintain the lights installed to illuminate the flags. For years, occupants
working at night reported distracting glare through the windows. This project will
address both issues as we are replacing the fixtures with energy efficient, low
maintenance LED lights.” Dave Lammers added, “It is great that this installation
is being completed entirely using Plant Operation’s resources.”
Kenn Rapp, University Landscape Architect, is working with Bill Kronberg,
Horticulturist, and Alex Sulzer, Construction Project Manager, to develop a
plan to revise the perennial beds surrounding the flag pole. New plants will be
installed this fall to provide color to the area in spring and summer. So, the next
time you walk past this gorgeous flagpole, waving our country’s colors and the
maize and blue block ‘M’, remember to salute our Plant employees who take
pride in ensuring this monument will be here for all of us to enjoy for the next
100 years.
4
Four caissons sunk to a depth
of 25’ will support the 146’ flagpole.
Photo by Tom Walterhouse.
Plant
Operations
pole
THE FLAG AND PLANT OPERATIONS
The 121-year-old flag pole has become an iconic symbol on Central Campus.
Ron Cheesman and Dan Vogel, millwrights in Facilities Maintenance, have the
task of raising and lowering the United States flag when the president of the
United States or state governor order flags to be flown at half-staff to honor
those serving our country. The U of M flag is always secondary in flag etiquette
and is flown exactly 30 feet below the U.S. flag. Another important official
flag code regulation states the U.S. flag can only be flown at night if properly
illuminated. Ed Wilson, Asset Supervisor-Central Campus East, maintains the
flags. Ed explained, “Building Services raised and lowered the American flag
daily until 1987 when lights were installed on the roofs of the Chemistry and
Krause Buildings to illuminate the flag. At that time Plant Operations requested
that the University of Michigan flag also be flown. Because this flagpole is a focal
point in the mall, we purchased a larger 20’ by 30’ lightweight nylon U.S. flag
that flies in the lightest breeze.” Ed added that the University flag is 15’ by 20’.
Crane returning the flagpole as it is anchored
to new foundation—resting place for another
hundred years. Photo by Ed Wilson.
3/4” thick shrouding encloses the flagpole base,
pictured here with Tom Walterhouse (left) and
Ed Wilson. Photo by Samantha Brandt.
American and University flags as
they are raised for the first time
on the newly restored flag pole.
Photo by Samantha Brandt.
More information about the flagpole as public art is available at:
http://public-art.umich.edu/the_collection/campus/central/51
University of Michigan
Plant Operations
Newsletter September/October 2014
5
Utilities and
Plant Engineering
MAPPING YOUR WORLD
By Ray Garrett & Monique Manners
Based on name alone, you might not think
Geographic Information Systems, or GIS, is anything
sensational. After all, what could possibly be new
or exciting about another information system? As it
turns out, plenty.
GIS provide ideal platforms for managing information
linked to a geographical location, information where
the position, connectivity, and directional relationships
between objects are important. The system lets you
visualize these relationships, trends, and patterns
in maps. In other words, GIS make it possible to
represent real objects in digital space.
Not impressed yet? GIS is also able to provide a
high level of positional accuracy. It can triangulate
the exact location of an asset or utility. The latest
generation also features integrated key plans,
document access, external databases, high quality
printing, high quality aerials, and tighter integration
with the Facilities Management System (FMS). This
is not just an incremental improvement. GIS has been
redesigned to provide users with groundbreaking
new functionality.
GIS had humble beginnings that began with the
formation of the Utilities Records Integration
Department, or URI, whose mission was to document
the University’s utility infrastructure. The main task
was to transfer a room full of fragmented paper
maps and drawings of utility systems into a single
entity. It was determined early in the development
process that in addition to the FMS system, which
holds work order and asset data, something more
was necessary. A way to visualize and model data
was essential, and GIS was the answer.
At the start, ESRI’s desktop mapping software
was used to gather utility data and then map that
information. From there, we looked for an easier
way to get that information into the hands of the
end users. The desktop software was cumbersome
and paper maps became outdated quickly. The
solution? The World Wide Web!
6
The first generation (G1) of the URI GIS website was
geared towards Utility personnel. It was not long
before it was realized that there was a lot of great
information there that would be of benefit to a wider
audience. The website was rewritten (G2) to meet
the needs of that wider audience. We collaborated
with AEC, OSEH and ITS fiber, utilizing their
information to provide a robust website that not
only serves many areas of Plant Operations but also
many within B&F.
So, what is next? MOBILE! We are currently in
the process of writing generation three (G3) of the
website which will enable mobile users on tablets,
iPADs, Android systems, and smart phones to
access the system without using a VPN. We are
also working on enhancements such as red lining,
Miss Dig integration, location analytics, and
enhanced FMS integration. In addition, we are
working on a 3D campus and BIM integration.
But, in order to make a great system even better, we
need help and feedback from you, our end users. If
you have any suggestions that would make your job
easier or more cost-effective, please submit them
to PO-UE-GISHelp@umich.edu, and we will do
our best to incorporate them into the next release.
Please also let us know if you spot any errors in our
maps so we can work on updating or correcting
them as soon as possible.
To use the GIS website you will need to obtain your
supervisor’s permission, attend a two hour training
course, and recertify annually via a web form. If you
would like to be notified of our next training course, let
us know via the email address above and we will send
you the training dates once they are determined.
GIS, bringing our campus together.
From Respect & Inclusion
Resource Team
Book
Review
A BOOK REVIEW
BY RICK SIMMONS
One of my interests for
the last 30 years has been
studying & sometimes collecting old photographs.
Although my main focus is on military subjects, I enjoy collecting images
from the 1850`s through about 1920.
Recently, I was hunting for a book on my and came across my copy of
Hidden Witness: African- American Images from the Dawn
of Photography to the Civil War. It’s an excellent book. Collector
!
Hidden Witness:
African- American Images from
the Dawn of Photography to the
Civil War
By: Jackie Napolean Wilson
Publisher: St. Martin`s Griffin
(February 9, 2002)
ISBN: 10:0312267479
Jackie Napolean Wilson of Detroit has gathered 70 outstanding images. He
provides personal commentary on each one giving us his impression & any
known facts on the subjects. Here are images of African Americans from all
walks of life from slaves, to freemen and women, to tradesmen holding the
tools of their craft, and of course Civil War soldiers. While there are a few
rare outdoor pictures most are studio portraits with many of the subjects
dressed hand me downs or in the latest fashions.
If you have never experienced viewing old photographs you will be stunned
by the clarity and power they can convey. No matter what walk of life they
come from the overall impression they impart is one of pride & dignity. They
seem to be looking at you right out of history. I believe this book can be
enjoyed on many levels.
This book is still in print and is available to purchase.
University of Michigan
Plant Operations
Newsletter September/October 2014
7
Plant
Operations
U-M PLANT OPERATIONS RECEIVES
THE APPA AWARD FOR EXCELLENCE
By Anuja Mudali
On July 22, 2014, U-M Plant Operations received
the APPA Award for Excellence from the APPA
organization at the Annual APPA conference in San
Diego, California This was the second time U-M has
received this award; the first time being in 2006.
“U-M is by the largest public research university
to receive this award,” said Rich Robben, the
Executive Director of Plant Operations. “This
award is belongs to all the great employees in
Plant Operations and the customers we serve.”
Applying for the Award for Excellence is a rigorous
process which involves application, documentation
and site visit by APPA award committee. For the
application, Plant Operations described its entire
business process, including questions about
leadership, strategic planning, customer satisfaction,
development and management of human resources
and much more. Each department provided thorough
supporting documentation for review. During the
site visit, the APPA award committee met with Plant
Operations employees and customers to review
materials and get feedback.
For the APPA conference awards ceremony, U-M
produced a non-traditional music video showcasing
the work done by Plant Operations. The video was
well received by the ceremony attendees and Plant
Operations staff. For details about the video, see
article in the previous issue of the Plant Exchange http://www.plantops.umich.edu/
PlantExchange/2014_jun_julPE.pdf
8
About APPA:
APPA promotes leadership in educational facilities
for professionals seeking to build their careers,
transform their institutions, and elevate the value
and recognition of facilities in education. APPA
is the association of choice for more than 10,000
educational facilities professionals from 1,300
educational institutions in North America. This is
APPA’s 100 year anniversary.
Educational facilities professionals develop and
sustain the physical environment of the institutions
that they serve. In support of this work, APPA
provides information, training, and research based
on four core areas of competency–
• General Administration and Government,
• Operations & Maintenance,
• Energy, Utilities & Environmental
Stewardship, and
• Planning, Design and Construction
For more information, please visit:
http://www.appa.org
Plant
Operations
RETIREMENT CELEBRATION – AUG 2014
By Gina Flowers & Von Hardesty
Plant Operations had a tremendous turnout for the August 5, 2014 Retirement Celebration!
We were thrilled to be able to recognize seven of our long-time employees. Many of our employees
and visitors commented on the vast number of people who came to visit with the retirees.
This celebration’s participating retirees were:
• Dennis Boone, Maintenance Mechanic II, Facilities Maintenance - 34 years of service
• Terry Johnson, Construction Engineering Manager, Construction Services - 33 years of service
• Jim Vibbart, Region Manager in Central Campus East, Facilities Maintenance - 33 years of service
• Mark Wawrzaszek, Mason, Construction Services - 30 years of service
• Frank Williams, Spray Painter Construction Services - 27 years of service
• Marge Eadie, Custodial Supervisor, Plant Building and Grounds Services -25 years of service
• Sandra Metler, Custodian II, Plant Building and Grounds Services - 20 years of service
Together, these retirees have a combined total of 202 years of service to the University.
The celebration was held in the big dining area in
Building 18 of the North Campus Research Center
(NCRC). Lowell Hanson, Associate Director for
Facilities Maintenance, stood in for Rich Robben as
the Master of Ceremony. During Lowell’s welcome
address to the large crowd, he asked for the retirees’
family members to stand if they currently work at
the University or have worked at the University
in the past; a large number of people stood in
response. This shows there are families who are
working to help Make Blue GO!
Presenting plaques and honoring retirees were:
Marilyn Hindbaugh, Custodial Supervisor honoring
Sandra Metler; Carie Kloak, Building Services
Area Manager honored Marge Eadie; Rich Gross,
Construction Services Sr. Supervisor honored Frank
Williams; Dave Hawks, Construction Services Sr.
Supervisor honored Mark Wawrzaszek; Paul Guttman,
Construction Services Associate Director honored
Terry Johnson; Lowell Hanson, Facilities Maintenance
Associate Director honored Jim Vibbart; and Camie
Munsell, Asset Supervisor at Central Campus East
honored Dennis Boone.
Before the refreshments and after the presentations,
photos were taken of the retirees with their families
and members of the University community. We
would like to give a very big thank you to Dan
Pope for being our celebration photographer. His
photographs of the celebration are something our
retirees appreciate being able to have as a keepsake.
For those of you planning to retire this year, we would
like to encourage you to participate in the next Plant
Operations Retirement Celebration which will be
held February 17, 2015. Your co-workers and friends
on campus would like to have the opportunity to
celebrate your accomplishment with you, to have
a chance to say goodbye and wish you well and to
meet your family members. For more information on
upcoming retirement celebrations, please contact the
committee member from your department.
Retirement Celebration Committee by department:
Team leader-Julie Ashley, Facilities Maintenance;
Plant Building & Grounds Services-Tammy
Johnson; Construction Services-Jeanette Craft,
Louann Walch; Facilities Maintenance-Gina Flowers,
Sue Nylen; Plant Administration-Betty Alberts
(continuing to participate on the Planning
Committee after retirement); Utilities & Plant
Engineering-Ron Crawford; and Work ManagementVon Hardesty.
University of Michigan
Plant Operations
Newsletter September/October 2014
9
Construction
Services
CONSTRUCTION SERVICES SUPPORTS
THE CAMPUS WIFI PROJECT
By Alan Swan
Construction Services has been tasked with
supporting ITS with providing the infrastructure for
the campus WiFi project. The ultimate goal for this
project is to provide reliable and higher capacity
WiFi service in UM-Ann Arbor campus buildings
for U-M students, faculty, staff and visitors/guests
excluding athletic buildings and dormitories.
To date, many Construction Services employees
have teamed closely with the ITS Campus WiFi
team. Construction Services has supported ITS with
investigative engineering support as well as conduit
installations. CS has completed the infrastructure in
a number of buildings on Central campus. The initial
phase of this project encompasses public Wifi areas
such as wireless ticketing areas in Mendelssohn
10
Theater, Palmer Commons, Rackham, and Pierpont
Commons. We have also completed 100% coverage
projects in the Michigan Union (which has over
200 wireless access points), SAB, and the Alumni
Center. Upcoming projects include Health Services,
Michigan League and Ruthven Museum.
This is a great opportunity for Plant
Operations- Construction Services to partner with
ITS, another U-M service provider to improve the
campus environment.
For more information about the specifics of the
project and schedule, please read the following
article from ITS.
For more information,
please visit:
http://www.itcom.itd.umich.edu/
wireless/wifi-upgrade/
U-M TACKLES INCREASED WI-FI DEMAND
WITH UPGRADE PROJECT
By Patty Giorgio, ITS
(reprinted with permission from ITS)
In the last few weeks, as U-M faculty and students
returned to campus with laptops, smartphones,
tablets and other electronic gear, the demand on
the MWireless network has continued to soar.
The number of devices connecting to MWireless
has more than doubled in the past year.
In 2013, a Campus Wi-Fi Upgrade project was
approved as a key initiative, with the provost
approving major capital investments for Wi-Fi
upgrades to public-facing U-M facilities. Further
improvements to the Wi-Fi network in additional
buildings on campus have been proposed and
are in the approval process.
“Staying on top of the ever increasing demand for
Wi-Fi connectivity is an ongoing priority,” said Andy
Palms, executive director of ITS Communication
Systems and Data Centers.
“Ensuring our Wi-Fi service can scale to the demand
of our faculty, staff, students and visitors is critical
to the university’s ability to further its mission.
The U-M community expects Wi-Fi connectivity
anytime, anywhere.”
U-M is not alone in the race to keep up with the
demand for higher capacity Wi-Fi networks.
According to the Educause IT Issues Panel, the
demand on campus Wi-Fi networks is the No. 1
IT challenge facing higher education.
Students have made their voices heard about how
important they believe Wi-Fi connectivity is to their
educational experience at U-M. According to PC
Magazine, students rate the need for Wi-Fi alongside their need for food and water, with 90 percent
saying it is essential to their educational success.
Faculty and staff at U-M agree, said Dan Maletta,
interim executive director of Information Technology
at the College of Engineering.
“The upgraded Wi-Fi across campus will allow for
the use of new tools in education and provide the
ability for students to be active participants in the
classroom in a manner not possible prior to the
upgrade,” Maletta said.
In an effort to meet these expectations, high-traffic
public buildings on the Ann Arbor campus were
targeted for upgrades first. Over the past year major
upgrades occurred on Wi-Fi networks at Palmer
Commons, Buhr Remote Shelving Facility, Shapiro
Undergraduate Library and the Hatcher Graduate
Library.
Upgrades at the Michigan Union, Student Activities
Building and Pierpont Commons are expected to
complete in the next month.
These buildings are often the first that people
encounter on campus and are some of the most
frequently visited buildings at U-M. Faculty, staff,
students and visitors should soon have a much
better Wi-Fi experience in these university hubs.
After a rigorous request-for-proposal process, a network hardware vendor was selected for the project.
“By combining the needs of the campus, the
university was able to significantly reduce the cost
of hardware needed to build and maintain the
MWireless network,” Palms said. “Historically, this
had been done unit by unit. The pricing negotiated
through this process is also available to the rest of
the University of Michigan community, including the
U-M Health System, UM-Dearborn and UM-Flint
campuses.”
University of Michigan
Plant Operations
Newsletter September/October 2014
11
Work
Management
ON-CALL 24/7 – THE PLANT OPERATIONS CALL CENTER
By Debbie Burhans
The Plant Operations Call Center is open 24 hours a day, 7 days a week and 365 days a year.
They take incoming calls for maintenance, building services and pest management. In addition
to the calls, they also process on-line and fax requests for work orders from customers.
Occasionally they have customers walk in with a request to be processed. The call center
also provides service for the Academic side of campus, along with Housing and some
hospital buildings.
Meet the new Call Center Manager::
Pat Milkovich, Call Center Manager, joined our team in June. Pat comes to us from the
Otolaryngology Call Center where she was the supervisor. Previous to that, she had been a
radiology call center representative, and worked at a facility services call center at Glacier Hills
Senior Living. Pat also worked in the construction industry as a bookkeeper, scheduler and
then manager. Pat has her degree in Business Administration and Accounting.
Pat enjoys working in the Plant Operations Call Center because she’s back in the facilities
services world and learning all the intricacies of making Blue Go efficiently.
The Plant Exchange
University of Michigan Plant Operations
326 E. Hoover, Ann Arbor, MI 48109