5757 West Lovers Lane, Suite 360

OUR MISSION
Quest Asset Management, Inc. strives to achieve superior results as a property management company by
bringing each property to its fullest market potential. In addition to professionally fulfilling our financial and
management responsibilities, we provide our clients enhanced customer service.
5757 West Lovers Lane, Suite 360
Dallas, Texas 75209
Phone: (214) 351-5600
Fax: (214) 350-7960
E-mail: chris@questami.com
Quest Asset Management, Inc. and its affiliates own or manage approximately 3,000 housing units throughout
Texas. We are a full service property management firm specializing in multifamily and senior developments
with a strong background in tax credit developments. We provide a wealth of knowledge and experience
throughout the State of Texas. Our property locations range from Midland to Tyler, Beaumont to Paris, as well
as major metropolitan areas including Dallas, Fort Worth, Austin and San Antonio. Additionally, we have over
25 years of development and construction experience in the industry, giving us another area of service we can
offer to our clients that most management companies cannot. Our reputation for excellence has been
accomplished through a hands-on team effort approach. We utilize the latest in computer software and have
developed many proven management systems over time. Our average portfolio occupancy is consistently
above 97%.
Quest Asset Management, Inc. is continually investing in the training of our staff to keep them up to date on the
latest TAA & TDHCA changes and trends. For instance, we send our leasing staff to professionally sponsored
leasing classes to maximize lease closings and attain higher occupancy for each property. Additionally, our staff
attends annual Fair Housing classes to ensure we are operating in accordance with the law. Our maintenance
teams attend classes to further their training and knowledge of property related maintenance issues as well as
recertifications for pool and HVAC maintenance. We also have an experienced team on staff expertly trained in
compliance of low-income housing tax credit developments and bond financed properties. Over the years, our
experiences have enabled us to increase occupancy, effectively implement cost controls, monitor preventative
maintenance, successfully network vendors, mitigate liabilities and operate each property at its highest level of
efficiency.
Quest Asset Management, Inc. devotes personalized attention to meeting the special requirements of our clients.
Please find the attached list outlining the many personalized and diversified management services we can
provide owners. We look forward to the opportunity of working with you.
Cordially,
Chris Evans
Executive Vice President
Quest Asset Management, Inc.
Quest Asset Management, Inc is connected with our community though education and memberships in:
TAA (Texas Apartment Association)
TREC (Texas Real Estate Commission)
NAR (National Association of Realtors)
CAM (Certified Apartment Manager)
AICPA (American Institute of Certified Public Accountants)
TSCPA (Texas Society of CPA’s)
CAPS (Certified Apartment Portfolio Supervisors)
BBB (Better Business Bureau)
TRRC (Texas Residential Construction Commission)
Multiple Licensed Real Estate Brokers on Staff
5757 West Lovers Lane, Suite 360
Dallas, Texas 75209
Phone: (214) 351-5600
Fax: (214) 350-7960
E-mail: chris@questami.com
PROPERTY MANAGEMENT SERVICES
Quest Asset Management, Inc.
aggressively researches each real estate
market in which we are involved.
Detailed analysis performed within each
market allows our asset managers to
provide professional informed
assistance to property owners through
our extensive resources and years of
experience. This allows us to give the
owner an informed opinion as to how
their properties should be positioned in
each market. Furthermore, this allows
us to properly suggest rents, develop
budgets, evaluate on-site staff, create
capital budgets and prepare property
forecasts.
PROFESSIONAL ON-SITE SERVICES
In addition to providing a professional
and qualified corporate staff, Quest
Asset Management, Inc. performs a
broad range of services at the property
level. These services include, but are
not limited to:

Marketing

Interviewing for all On-site
Personnel

Evaluating Market Rents

Constant Monitoring of
Occupancy and Leased Status

Tight Expense Controls

Rent Collection

Checking Applicant Credit &
Background

Adhering to Resident
Screening Guidelines

Executing Lease Contracts

Monitoring & Processing Lease
Renewals

Enforcing the Rules of a Lease
Contract

Dealing with Lease Violators

Evictions

Monitoring Utilities

Grounds Keeping

Security and Safety of Premise

Tenant Maintenance Requests

Knowledge of Landlord /
Tenant Laws

Knowledge of Fair Housing
Laws

Knowledge of tax credit
compliance rules
CONTRACT MANAGEMENT
Quest Asset Management, Inc. has a
department devoted to negotiating and
executing contracts with outside
vendors. This department also monitors
contract renewals, providing our clients
efficient and effective operational cost
controls. Contract monitoring ensures
all agreements are renegotiated before
renewal, certificates of liability
insurance remain current, liability
waivers remain on file and management
is aware of pricing irregularities before
invoices are processed.
PREVENTATIVE MAINTENANCE
Quest Asset Management, Inc. has
developed a system to ensure that major
deferred maintenance does not occur on
our properties by providing an
extensive education program to all
employees about preventative
maintenance. This is, in part,
accomplished by having the property
managers submit a monthly
Preventative Maintenance Checklist to
his or her supervisor confirming all
items on the property have been
thoroughly inspected. (Pease find a copy
of the Preventative Maintenance
Checklist 2010 form included in this
folder).
ACCOUNTING & FINANCIAL SERVICES
Quest Asset Management, Inc.
understands that financial reporting is
one of the major foundations of
business. Clients are provided a wide
array of tools to aid in important
decision making from basic financial
statements and yearly budgets to an
assortment of in-depth financial reports.
We are equipped to expediently and
accurately provide:

Monthly and annual financial
statements prepared in
accordance with GAAP

Monthly and year to date
income and expense
statements with actual budget
comparisons

Full service accounts payable
department to confirm
invoices are recorded properly
and to ensure timely payments

Accounts receivable software
which generates management
reports to ensure rent and
other charges are recorded
and collected in a timely
manner




Proper calculation and
payment of sales tax, franchise
tax, property taxes, etc…
Interface with payroll
company
Financial reporting to
mortgage holders and
regulatory agencies
Audit packages for use by third
party audit / tax preparation
firms
HUMAN RESOURCES
In addition to monitoring the owner’s
asset, Quest Asset Management, Inc.
provides a professional team of
portfolio supervisors to oversee the
roles of all on-site personnel. For each
of these positions, the following payroll
services are provided:

Administer Credit, Criminal
and Drug Screening

Proper Enrollment in Worker’s
Compensation and Health
Insurance

Enroll in Life Insurance and
Other Employee Benefits

Tracking of Employee Vacation
and Sick Time

Conducting Annual Personnel
Reviews

Interface with payroll
company
ADDITIONAL SERVICES
Because of our extensive experience in
real estate development, we can provide
expertise in many other real estate
related areas.

Multi-Family Development

Senior Housing

Property Acquisition

Construction Services

Distressed Property Solutions

Occupancy Turnaround

Resident Profile Repositioning

Joint Ventures

Buyouts

Analysis of Potential Sale

Coordination of Property Tax
Protesting

Filing and follow through of
insurance claims
5757 West Lovers Lane, Suite 360
Dallas, Texas 75209
Phone: (214) 351-5600
Fax: (214) 350-7960
E-mail: chris@questami.com
OUR PORTFOLIO
Property Name
Arbor Pines Apartments
Location
Nacogdoches, Texas
Arboretum Apartments, The
San Antonio, Texas
Beaumont Downtown Lofts
Beaumont, Texas
Website
arborpinesapartments.com
thearboretumapartments.com
N/A
Cottages of Oak Springs
Waco, Texas
cottagesofoaksprings.com
Meadowview Townhomes
Terrell, Texas
meadowviewtownhomes.com
Moore Grocery Lofts
Oak Meadows Townhomes
Park Glen Apartments
Tyler, Texas
Commerce, Texas
Midland, Texas
N/A
oakmeadowstownhomes.com
parkglenapartments.com
Parkview Gardens Townhomes
Tyler, Texas
parkviewgardenstownhomes.com
Tuscany at Goldmark
Dallas, Texas
tuscanyatgoldmark.com
Villas of Forest Hill
Villas of Hickory Estates
Forest Hill, Texas
Balch Springs, Texas
villasofforesthill.com
villasofhickoryestates.com
Villas of Hubbard
Hubbard, Texas
villasofhubbard.com
Villas of Lancaster
Lancaster, Texas
villasoflancaster.com
Villas of Leon Valley
Leon Valley (San Antonio) , Texas
villasofleonvalley.com
Villas of Marine Creek
Fort Worth, Texas
villasofmarinecreek.com
Villas of Mission Bend
Plano, Texas
villasofmissionbend.com
Villas of Pine Ridge
Tyler, Texas
villasofpineridge.com
Villas of Rock Prairie
College Station, Texas
villasofrockprairie.com
Runnymede Apartments
Austin, Texas
N/A
Villas of Seagoville
Seagoville, Texas
villasofseagoville.com
Villas of Sherman
Sherman, Texas
villasofsherman.com
Villas of Sunnyside
Beaumont, Texas
villasofsunnyside.com
Waterford at Goldmark
Dallas, Texas
waterfordatgoldmarkapts.com
2014 PREVENTATIVE MAINTENANCE CHECKLIST
QUEST ASSET
MANAGEMENT, INC
Description
January
WEEK 1
2
3
February
4
5
6
7
March
8
April
May
June
July
August
September
October
November
December
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52
Exterior Lighting
HVAC Filters
Evaporator Coils
Smoke Detectors
Interior Plumbing
Storm Drains
Asphalt & Speed Bumps
Curbing & Tire Stops
Sidewalks & Concrete Steps
Electrical
Furnace
Fire Extinguishers
Basketball Courts
Playground Equipment
Signage
Fitness Center
Stairs & Balconies
Building Exteriors
Windows & Doors
HVAC Condenser Units
Condensation Drains
Office, Clubhouse, Laundries
Fountains
Compactor & Dumpsters
Pools, Spas, Saunas
Golf Carts
Fire Alarms & Sprinkler Systems
Gutters, Roofs, Downspouts
Irrigation Systems
Fencing & Gates
Vacant Units
Note: Yellow squares represent when scheduled maintenance is required.
QUEST ASSET MANAGEMENT, INC. - KEY PERSONNEL
Deborah A. Griffin
President
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49% Owner
Establish new business
On-going client relationships
Monthly review of all financial reports
Operating budgets
Monitor operating expenses
Cash management
Monitor requirements of lenders, investors, bond holders
Annual reporting to lenders
Administer renewal of corporate and property insurance programs
Christopher W. Evans
Executive Vice President
Primary Responsibilities:
*
*
*
*
*
*
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President, Talon Realty Corporation – 49% Owner
Establish new business
On-going client relationships
Oversee management operation of all properties
Supervise upper-level corporate staff
Inspect properties on a regular basis
Monitor insurance claims
Monitor capital improvements
Linda H. White
Vice President and Controller
Primary Responsibilities:
*
*
*
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Supervise accounting department for corporation and properties
Prepare monthly and annual property financial reports
Prepare corporate financial reports
Oversee annual property audits
Administer human relations department
Tanya Garcia
Accounting Manager
Primary Responsibilities:
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Distribute monthly and annual financial reports to owners, investors and lenders
Supervise and train on-site managers and assistant managers on Rent Roll
Payroll and Human Resources
Accounts payable
Assist in preparation of monthly and annual property financial reports
Other accounting support as directed by Controller
LaShonta Williams
Accounts Payable
Primary Responsibilities
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*
*
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Accounts Payable
File Maintenance and Record Storage
Mail and Overnight Deliveries
Periodic Update of Accounting Software
Inventory and Order Office Supplies
Prepare and submit requests for reimbursements from capital improvement escrow accounts
Other accounting support as directed by Controller and Accounting Manager
Jeanie Turek
Regional Supervisor
Primary Responsibilities:
*
*
*
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Direct on-site management/maintenance personnel
Monitor occupancy, rents, collections and budgets
Enforce corporate policies and procedures
Hire and terminate on-site staff
Training of on-site personnel
Terri Thomason
Regional Supervisor
Primary Responsibilities:
*
*
*
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Direct on-site management/maintenance personnel
Monitor occupancy, rents, collections and budgets
Enforce corporate policies and procedures
Hire and terminate on-site staff
Training of on-site personnel
Elisa Julien
Manager of Compliance, Corporate Secretary
Primary Responsibilities:
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2% Owner
Oversee Compliance Department
Monitor changes in Section 42, LIHTC Requirements
Quarterly and Annual Reporting to TDHCA
Review and approve resident certifications and re-certifications for compliance with the Low Income Housing
Tax Credit Program and local housing authorities
Follow-up with on-site employees regarding file documentation
Executive assistant to President
Melinda Voelker
Compliance Specialist
Primary Responsibilities:
*
*
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Review and approve resident certifications and re-certifications for compliance with the Low Income Housing
Tax Credit Program and local housing authorities
Follow-up with on-site employees regarding file documentation
Personnel compliance training
Prepare for and attend compliance site visits
Justin Anderson
Operations Manager/Compliance Specialist
Primary Responsibilities
*
*
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Contract Administration
Rent Roll Training
Computer/Equipment Systems Specialist
Assist compliance department with resident certifications, re-certifications
Prepare for and attend compliance site visits
Executive assistant to Executive Vice President
5757 West Lovers Lane, Suite 360
Dallas, Texas 75209
Phone: (214) 351-5600
Fax: (214) 350-7960
E-mail: chris@questami.com
PORTFOLIO PHOTOGRAPHS
5757 West Lovers Lane, Suite 360
Dallas, Texas 75209
Phone: (214) 351-5600
Fax: (214) 350-7960
E-mail: chris@questami.com
CONTRACT MANAGEMENT
* The above contract worksheet is an example. Vendors and pricing do not necessarily reflect those contracted
by Quest Assset Management, Inc.
5757 West Lovers Lane, Suite 360
Dallas, Texas 75209
Phone: (214) 351-5600
Fax: (214) 350-7960
E-mail: chris@questami.com
CONTACT US
No matter your situation, Quest Asset Management, Inc. has the expertise and resources to execute a
management plan tailored to your individual needs and goals. We invite you to contact us with any questions regarding
the extensive list of services mentioned within our company literature.
Thank you,
Chris Evans
Executive Vice President
Quest Asset Management, Inc
Mailing Address:
Directions:
Quest Asset Management, Inc.
5757 West Lovers Lane, Suite 360
Dallas, Texas 75209
Contact Information:
Phone:
(214) 351-5600 Ext. 104
Mobile/Text: (214) 675-8402
Fax:
(214) 350-7960
E-mail:
chris@questami.com
When traveling south on the Dallas North Tollway,
exit Northwest Highway (Loop 12), turn left on Northwest
Highway. Turn right (south) on Douglas Avenue then travel
approximately 0.5 miles to Lovers Lane. Turn right on Lovers
Lane, and travel under the Dallas North Tollway then we are
the first office building located on the right.
When traveling north on the Dallas North Tollway,
exit Lovers Lane. Turn left on Lovers Lane and we are the first
office building located on the right.