AUGUST 2015 - LBC Video
Transcription
AUGUST 2015 - LBC Video
2| |3 Ka-LBC MAGAZINE Ka-LBC Magazine is the official publication of the LBC Group of Companies circulated every two months in all LBC offices worldwide. AUGUST–DECEMBER 2015 4 8 WHAT’S ON? 4| 5| Asia Logistics to Drive PH Growth 3 Start-Ups win 200K for Logistics Innovations MOVING BUSINESSES IN THIS ISSUE 6| 7| 8| 10| 13| Achieving Communication Harmony in Logistics LBC partners with PLDT ALPHA Enterprise PNP & LBC join towards road safety and anti-criminality All work means all play for LBC in KidZania Manila Global Promos Promotions and services offered by LBC New Branches An Update on LBC’s Branches CELEBRATING EXCELLENCE ABOUT THE COVER: This year, LBC marked its 60+5 years of moving lives, businesses, and communities throughout the world. The child—a beneficiary of LBC’s Box a Smile—represents the future, the future in which LBC is setting its eyes upon, trying to look for better ways to serve our valued customers. The year has ended and LBC is looking forward for the coming months, ready to deliver more smiles across the globe. 14| 15| 16| 20| Global Movers Awards Regional Winners for FY 2015-Q2 A Year of Success LBC Bags awards for 2015 Express Galing, Kilalanin Natin! Employees embodying our Company Values Tatak LBC, Tatak Matulungin! The Story of Arnel Paring MOVING UP 21| 21| TH Development Plan Equiping Team Heads in Management and Leadership IT’s Productivity Workship Building a Unified IT Team 24 22 MOVING UP 21| 22| Executive Development Program Heads Present Recommendations for LBC Comprehensive Operations Training Program The 20-Day Program for future Customer Associates ENGAGING PEOPLE 24| 26| 27| 30| 32| 35| 37| 38| Shining, Shimmering, Splendid LBC’s Christmas Party 2015 Refresh, Refocus, Renew Health Awareness Activities 60+5 in Stills LBC’s 60+5 Year Anniversary For the Long Haul: The 40 Year Veteran & Her Life with LBC And the winners are... Engagement Activities from August-December 2015 New Ka-LBCs Our newly hired and promoted managers & officers LBC HK moves it at the Bowling alley Captured Moments A Preview of Engagement Activities for August to December 2015 MOVING LIVES 46| 49| 49| 50| Box a Smile: A Holiday Gift for 3,000 Kids LBC Makes the day of OFWs in Kuwait OFWs in Qatar lend a hand through LBC A Timeline of Social Responsibility LBC Foundation Activities from August-December 2015 27 46 MANAGING EDITOR Jhayner Bufi EDITORIAL TEAM Christina Tolarba Cherrie Barretto Sherry Rose Ortiz John Michael Samuel Johnry Favila GRAPHICS & LAYOUT John Michael Samuel CONTRIBUTORS Allan Michael Bautista Tricia Garcia Rea Gomez Darlene Dollente Therese Ezra Castrojas Marc Paul Dantes Amerjaphil Cunanan Carissa Gallegos Dennison Ilagan Lloyd Dinosta Glenn Leaño Rozette Ann Lebii Reymelyn Candice Penaso Ira Shin Nalda Rowena Villanueava Liezl Ecoy Arnold Cereno Ryan Jay Bañaga Christine Wuthrich Melissa Ann Macarubbo 4| WHAT’S ON? |5 Asia Logistics Summit to Drive PH Growth T he biggest names and figures in the shipping and logistics industry gathered at the recently concluded Asia Logistics Summit 2015 presented by LBC Express. This year’s summit, held at the Makati Diamond Residences, tackled Challenges and Opportunities in logistics here in the Philippines. The logistics industry is in a unique position to contribute and benefit from the Philippine’s growing economy. – JAVIER MANTECON LBC Chief Marketing Officer LBC’s Chief Marketing Officer Javier Mantecon welcomed the participants to the event that he described as ‘both significant and timely.’ “In the coming years, the logistics industry is in a unique position to contribute and benefit from [the Philippines’s growing economy], hence there is a need to ensure its efficiency, capabilities, and ability to integrate new players and technologies,” he said. In line with the theme, LBC Express Senior Vice President Charlie Villaseñor took the stage and discussed sustaining logistics growth through three E’s: Ethics, Excellence, and e-Enablement through technology. In his presentation, he stressed that ethics and sustainability in the logistics industry is not an option, but a must. He also emphasized that technology enables better logistics and supply chains, which will help the logistics workforce excel through professionalization. One of the distinguished guests of the event was Bureau of Customs (BOC) Commissioner Alberto Lina. He emphasized on the importance of compliance and cooperation between logistics companies and the government. “In logistics, name of the game is speed,” he enthused. “For our country to become more competitive in the global market, we need to accelerate the pace of getting things done across all members of the supply chain,” he continued. Lina further explained that if everyone, from the customers, the logistics companies, and the government are working together, it will help ‘the momentum of reform up to speed.’ Another highlight is an open panel discussion between attendees of the event and the guest experts comprised of BOC Commissioner Lina, LBC CEO Santiago Araneta, LBC President Miguel Camahort, Asian Tigers Mobility Vice President Brian Lane, DHL Philippines Country Managing Director Suzie Mitchell, and EMotors CEO Elizabeth Lee. Each panelist contributed insights on current directives that align with both the government and the private sector, effectively giving birth to unified ideas for the improvement of logistics and supply chain processes. LBC’s Camahort closed the summit with a hope that the Asia Logistics Summit would continue. “We need to hold [the Asia Logistics Summit] more often,” Camahort said. “With the great shipping and logistics minds gathered here today, it’s sure that we’ll always learn something new,” he concluded. The Asia Logistics Summit was organized by the Asia CEO Forum. This is the second run of the annual event. The unforeseen price of progress is the stifling of mobility (read: horrendous traffic and other transport problems), so there is a great need for creative and innovative ways to move around people and goods. And as necessity is the mother of invention, many start-ups in the Philippines, who have experienced the mobility and transport challenges around the metro, are never short of these ideas. 3 Start-Ups win 200K for Logistics Innovations E leven such start-ups recently presented their innovations to a discerning panel of judges at the Impact Hub Fellowship on Innovation in Mobility with LBC. Out of the 11 who pitched, three companies— namely SkyEye, Wave, and Food Planners Inc.—walked away with prizes worth up to Php200,000 each. The winners received seed funding, coaching and mentoring, skill development, inspiring coworkspace, and access to 73 international Impact Hubs with 12,000 members worldwide. SkyEyeInc. — Realizing a deficiency in the real estate market, with at least 12 million parcels of untitled land, and unnecessarily long and gruelling acquisition and transactional processes, the team at SkyEye provide customers an efficient alternative to comprehensively survey various land and properties with the help of customized drone technology as well as detailed mapping software. Wave — A welcome addition to the growing sharing economy, Wave is a community-based ridesharing service with a polished strategy targeting residential communities and the urban professionals seeking even more affordable options for their daily commute. Food Planner — A post-harvest food processing initiative that focuses on farmers, who lack access to the mainstream commercial market. By targeting the foundation of the agricultural supply chain, they are attempting to optimize value chain management by directly connecting the raw material suppliers (farmers) to their end clients (markets, wholesalers, restaurants, and more). LBC and Impact Hub started the Impact Hub Fellowship on Innovation in Mobility with LBC to encourage more up-and-coming entrepreneurs to share their ideas to the world, and eventually turn them into the reality that they envisioned them to be. “As a company that prides itself in continuously seeking ways to transform the industry and pioneer new ways, we wanted to be part of an initiative that will cultivate ingenuity and help participants focus it into something tangible. We are glad to have found these three ambitious enterprises” said Dino G. Araneta, LBC Express Chief Strategy Officer. Araneta was part of the panel of judges composed of Javier Mantecon (Chief Marketing Officer of LBC Express), Rajan Uttamchandani (CEO of Esquire Financing Inc.), Julia Nebrija (World Bank Consultant and Chair of Inclusive Mobility Network), Joselito Annonuevo (Chief Digital Officer, LBCX), and Mathias Jaeggi (Co-Founder, Impact Hub Manila). For this phase of the competition, each of the winning teams (now known as Cohorts) will go through another intensive three-month development program for a chance to become the winning Impact Hub Fellow, who will be entitled to an additional PhP250,000 seed funding as well as other additional start-up support worth over PhP500,000. We wanted to be part of an initiative that will cultivate ingenuity and help participants focus it into something tangible. – DINO ARANETA LBC Chief Strategy Officer 6| MOVING BUSINESSES |7 Achieving Communication Harmony in Logistics LBC partners with PLDT ALPHA Enterprise for reinforced communication and collaboration D igital technologies have greatly contributed in enhancing logistics operations that have grown in volume and complexity. And for a corporation such as LBC, utilizing these digital tools are more critical than ever for business growth and success. Founded in the 1950s, the Luzon Brokerage Company originally was a brokerage and air cargo provider, later on expanding into express courier and money remittance services. Today, LBC is easily recognized as one of the country’s leading logistics companies, operating more than 3,000 branches in over 5 continents. A New Era for Digital Logistics LBC’s digital strategies now permeate throughout its two divisions: Retail and Corporate. For the retail segment, the company’s main target is improving and optimizing their CRM investments, as well as strengthening the product development team. For their corporate arm, they are relentlessly innovating their signature suites of solutions for small and medium enterprises (SMEs) and multinational corporations (MNC). “We use handheld devices to capture digital point of deliveries (PODs) to streamline all manual processes in data encoding. With quicker exchange of information, we can enhance our customer service,” said LBC President and COO Mike Camahort. To better respond to these concerns, LBC embraces technology for more effective strategies and efficient business operations. “ICT is an integral part of our business. In an era that is increasingly demanding and everchanging, having the proper technology will give us a definite advantage against our competitors,” he said. The Rise of Unified Communications Unified communications (UC) solutions open new communication and collaboration gateways. As this becomes increasingly obvious, more and more enterprises are deploying the solution in for tighter and better coordinated operations. Based on a report published by Webtorials Editorial and Analyst Division, commissioned by Sonus, 72% of the respondents had partially or fully applied UC running in their businesses. 65% of those deployments are on-premise. With Unified Communication’s increased worldwide adoption, Philippine enterprises are likewise investing in the solution. As a leading ICT and digital enabler, PLDT ALPHA Enterprise was chosen by LBC for its UNO Managed Unified Communications. An Integrated Platform for LBC LBC recently sealed a partnership with PLDT ALPHA Enterprise to reinforce their ICT requirements, mainly through PLDT’s UNO Managed Unified Communications. “We have invested heavily in our PNP & LBC join towards road safety and anti-criminality In an era that is increasingly demanding and everchanging, having the proper technology will give us a definite advantage against our competitors. – MIKE CAMAHORT LBC President and COO infrastructure to prepare LBC to leverage on cloud services,” Mr. Camahort said. “As our business is heavily reliant on data transmission, the UNO Managed Unified Communications has vastly improved our communication needs as well as our capability to support our future expansion plans,” he added. Through this partnership, PLDT ALPHA Enterprise provides LBC with an enterprise communications platform that converges real-time voice, data, and messaging applications into a single platform, making communication and collaboration seamless regardless of device, network, or location. This is especially ideal for LBC and its multiple branches, geographically dispersed offices, and off-site divisions. ”We at LBC have always pushed for continuous business expansion and diversity of services. We are glad that PLDT ALPHA Enterprise is one of our key partners in turning our vision into a reality, providing us unparalleled ICT capabilities such as the UNO Managed Unified Communications,” enthused Mr. Camahort. The Digital Transformation Continues “We are honored to be part of LBC’s journey towards digital, as they continue to prove that technology is truly a catalyst in business success,” proclaimed PLDT FVP and PLDT ALPHA Enterprise Head Jovy Hernandez. “This is just the first of many of our partnership ventures, and we are excited to see where this is heading in the coming years.” Innovation, like in the case of LBC Express, can lend itself to a nation’s capacity-building. A recent partnership between the Philippine National Police Highway Patrol Group (PNP-HPG) and LBC is meant to address the alarming rise of traffic, crime and accidents in Metro Manila—creating a strategic and integrated approach to road safety and efficiency. Under the agreement, the PNP-HPG will provide continuous education to LBC’s ground fleet to highlight the importance of road safety and courtesy when driving. The police will also provide anti-catnapping and anti-highway robbery seminars for LBC employees. For its part, LBC agreed to provide PNP-HPG with real-time information on all forms of criminal activity that their drivers may encounter while on the road. Drivers were also asked to be part of the HPG Rider Intelligence Network (RIN) so they can be partners in stopping crime on the road, like carnapping and highway robbery. LBC has also agreed to sponsor one of PNP-HPG’s training rooms in the agency’s Centre for Road Safety and Security, and supply it with necessary equipment that will be utilised in conducting programmed and unprogrammed courses. 8| MOVING BUSINESSES |9 All work means all play for LBC in KidZania Manila L ike any great adventure, it all starts with a journey—and this journey begins at the KidZania airport. There, the kids are given a boarding pass and a map to a city that’s built entirely for them—an urban center where the buildings, vehicles and other features typically found in any metropolis is scaled down to accommodate children. Unlike typical theme parks, KidZania isn’t brimming with thrills and rides; neither does it come outfitted with the ever dependable gadgetry that parents use to keep their child occupied. At KidZania, children are given 50 Kidzos, the city’s main currency, which they can readily spend around the city. But once that runs out, the kids literally have to work to earn more—and that’s when they take on real-life jobs designed to teach them essential life skills. Children learn to manage hotels and restaurants, the rudiments of fashion and TV or radio production, the importance of farming and agriculture, appreciate the world of retail and publishing, experience first hand the process of courier delivery or manufacturing, or the basics of the automotive and medical industry. The list, it seems, is endless. To make the experience realistic, Kidzania partners with brands that share values inherent to them—ones that highlight the importance of learning and education, highlighting the importance of empowering youth for a better future; values shared by the biggest express courier in the Philippines, LBC. “We choose brands that exist in the real world to be part of this city. But because it’s a ‘better world’ inside Kidzania, we choose brands that match with the values of our company,” explains Denise Peralta, Kidzania’s Industry Partner. “It has to be entertaining but more importantly, it has to be educational.” Among its most popular jobs is becoming a member of the LBC team. Kids line up and take turns to slip into the familiar red smock the country’s biggest courier company is recognized for. “The partnership between us and Kidzania is intended to teach kids abstract concepts, lessons, and values present in the real world and are simulated for kids aged four to 14 so get a better grasp of it,” says Dino Araneta, Chief Strategy Officer of LBC. The LBC KidZania branch teaches kids the value of efficiency, the benchmark of a trusted leader in the industry, in the simplest way possible, but also the intangible but no less important concepts of respect for other’s property, valuing hard work, friendliness and customer service. “It’s a very straightforward way of showing children what actually happens to a package daily and what it takes for a parcel to get from here to there. It shows them the people involved, the care that goes into it, and the responsibility that comes with it,” Dino Araneta adds. “Here, the kids are taught the ins and outs of what it takes to be a reliable courier. Simple things such as recognizing the value in a package, which requires them to handle it with care and the idea that they are really responsible for making sure that that package arrives safely to its recipients,” adds Christine Wuthrich, LBC Foundation’s Executive Director. It’s a job that children, as young as four, take to heart as they go door-to-door with the LBC trolley around the city, announcing deliveries and politely asking KidZania shopkeepers to sign for their packages. At the end of their shift, they earn their salaries, which they can spend at the KidZania Tiangge or deposit at the bank, where they can, yet again, learn another abstract lesson—the value of saving. There are a lot of jobs to choose from. A child could be a runway model in the morning and a firefighter over lunch or a journalist by day’s end. And this kind of interactive role play gives kids a chance to learn skills and concepts that do indeed, as the KidZania slogan goes, get themselves ready for a better world. Kids are taught the ins and outs of what it takes to be a reliable courier. – CHRISTINE WUTHRICH LBC Foundation Executive Director 10| MOVING BUSINESSES |11 BEYOND BUSINESS: LBC makes it easy for customers to give back Poverty, global development, and societal issues. While governments debate these matters and consider what they can do to manage it, there are others who are already taking the first step. LBC Express Inc., for instance, while a private business entity, is already making an effort to alleviate these issues with partnerships with relevant organizations and customers who want to do their part for initiatives. “We have recently partnered with two important organizations based in Canada—the Philippine Cultural Community Center (PCCC), which is focused on providing support and services to the Filipino communities in Canada; and Answering The Cry of the Poor (ANCOP), which provides community development as well as humanitarian relief,” explains Rafael Policarpio, LBC North America Area Head. PCCC is focused on continuous education information, planning and direction, health care and social services, and social integration for migrant Filipinos in Canada, while ANCOP is a global Catholic community present in over 100 countries geared towards poverty alleviation through effective child education and various development programs and values formation. For the partnership, members of each organization will be given LBC Community Partner Cards, where LBC will donate $2.50 to their specific organization’s cause for every transaction. The initiative, which will begin in August, runs through November this year and is available to all members of the said Canada-based organizations. The intent is simple, the process is uncomplicated, but the end result can move many lives. “Ultimately, it’s a means by which LBC can give back to the community with the help of our loyal customers, while at the same time providing them the kind of service that they deserve,” ends Hugo Bonilla, LBC North America’s Senior Vice President. MIDDLE EAST | UAE NORTH AMERICA | CANADA GLOBAL PROMOS Dubai OFWs celebrate Pinoy Pride with LBC Pinoys are known for their talent across many fields, and one of the fields where we have conquered the world stage is boxing. Names like Flash Elorde, Manny Pacquiao, and Nonito Donaire have illuminated world boxing. Now, new names are about to be added. In partnership with TFC, ABS-CBN Sports, and Action & ALA Sports, LBC Express co-presented Duel in Dubai 2 last August 7 at the Dubai World Trade Center, which was headlined by Pinoy boxers “Prince” Albert Pagara, his brother Jayson “El Nino” Pagara, and Jimrex “Executioner” Jaca won against their Mexican opponents Jesus Rios, Ramiro Alcaraz, and Pablo Montiel, respectively. The main event, between Pagara and Rios, was quickly concluded with an uppercut to the jaw from Prince Albert that quickly knocked out Rios around the two minute mark of the first round, while the elder Pagara and Jaca won by unanimous decision. During the undercards, another Filipino boxer, Larry Abarra, also won a round one 54-second knockout against Indonesian boxer Tony Arema. “We know that Filipinos are boxing enthusiasts,” shared Roldan Vergara, LBC’s UAE Country Manager. “We are happy to be able to co-present this muchanticipated Duel in Dubai 2 boxing event, and at the same time invite our hardworking customers to just sit back, relax, and cheer for these Pinoy Pride boxers.” Guests who attended the event were given Max’s Restaurant freebies when they signed up for the LBC Plus Card at the LBC booth. Rosendo Pascua III and Mike Luciap won free Extra Large Box sending to anywhere in the Philippines. “Maraming salamat sa LBC! Swerte, tamangtama ito kasi balak ko talaga magpapadala next week sa pamilya ko sa Pilipinas,” said Luciap. As part of LBC’s sponsorship, the Philippines’ most trusted courier service and money remittance partner gave two tickets to Duel in Dubai 2 for the availers of Shopping Suki Bundle promo. Under the promo, LBC is offering great discounts for any two boxes sent via sea cargo or air cargo at a minimum sending fee. “We invite our kababayans to continue availing the Shopping Suki bundle deals until September 12. You can even enjoy a barkada movie bonding when you send your Suki bundles with a friend!” The Shopping Suki Bundle Promo, customers can enjoy discounts for sea and air cargo bundles and free Star Cinema movie tickets for film The Love Affair for the TFC Barkada Deal. Basta Pinoy, laging panalo sa LBC! 12| MOVING BUSINESSES |13 NEW BRANCHES SAL13 Sep. 1 NCR NEMM Culiat TDS13 Sep. 23 NCR SCC U.P. Town Center FMS07 Oct. 2 NCR SMM C5 Petron MCK09 Dec. 11 NL CEL Paombong ALO11 Aug. 1 NL CEL South Supermarket, Malolos ALO09 Aug. 1 NL NL Tagudin TGD01 Aug. 6 NL CL Market City TAL08 Aug. 11 NL CL Sta. Ana, Pampanga MXC06 Aug. 21 NL CEL Sta. Rita, Guiguinto ALO10 Nov. 16 NL NL SM Hypermarket Laoag LAO06 Nov. 25 NL CEL Divine Mercy MYC08 Nov. 27 NL CEL Sterling Square MYC09 Nov. 27 NL NEL SM City Cabanatuan CTN08 Nov. 27 SL SLC City Mall, Anabu IMU15 Aug. 15 SL SL Checkpoint Mall PAR11 Aug. 15 SL SWL Puregold Lipa LIP13 Sep. 1 SL SLC Star Mall Prima Branch BAR16 Oct. 1 VIS SCEB Pardo TSY10 Aug. 8 VIS NCEB City Mall Consolacion MAU07 Aug. 18 VIS NEGROS Gatuslao Plaza GAT11 Sep. 4 VIS NEGROS Savemore Market Fortune GAT08 Sep. 24 VIS EVIS Bato BTA01 Sep. 28 VIS PANAY Robinsons Place Antique SNJ03 Oct. 1 VIS SCEB SM Seaside MAM08 Nov. 27 MIN SEM Felcris Centrale RTO13 Aug. 7 MIN EMIN Pigcawayan MID02 Sep. 28 LUZON RE TH 10 NEW BRANCHES L CAPITAL R NA 4 NEW BRANCHES LUZON RE TH 4 NEW BRANCHES YAS REGIO SA 7 NEW BRANCHES MIN Pasong Tamo 2 VI CMM SOU NCR NO R DATE OPENED NATIO BRANCH CODE NAO REG I DA 2 NEW BRANCHES ON For basketball, Millynium was hailed as champion, while NERAK won 1st runner-up and Best Uniform award, MALDITOS as 2nd runner-up, and Golden Knights as 3rd runner-up. Alden Arayata was awarde MVP. For volleyball, Alah Eh won as champion, while Noble Life as 1st runner-up, D’Kabarkadz as 2nd runner-up, and Fear Factor as 3rd runner-up. Katrina Paz Concepcion was awarded MVP while the Gplus Master (D’Hunters) bagged the Best Uniform award. The event also searched for ladies to be awarded the Miss LBC Cup Season 2 title. Angel Abellera was crowned as the Miss LBC Cup 2015, while Claudin Zamudio as 1st runner-up, and Apryl Maquiling as 2nd runner-up. The LBC Cup is sponsored by AIA Singapore, TFC, Luvenus, Smart Pinoy, Cloudfone, Metro Remittance, Philippine National Bank, NutriWealth Cooperative, Gem Vacation & Travel, Gerry’s Grill, Wawa’s Lechon, Amacre Associates Pte Ltd and Afeita Pte Ltd, with TFC as the official media partner. BRANCH NAME N With that in mind, over 60 teams from various Filipino community organizations across Singapore gathered together for Season 2 of the biggest Filipino sports community event—the LBC Cup Palarong SG. The event, presented by LBC and organized by Hello Asia, was supported by the Philippine Embassy Singapore, where it successfully united hundreds of OFWs who showcased their talents and skill across three of the most loved Filipino sports—basketball, volleyball and badminton. “This is the second year that we are hosting the LBC Cup Palarong SG as a way for overseas Filipinos to gather, where Filipino values like sportsmanship, teamwork, and camaraderie are evident,” begins Rose Sharon Tordesillas, LBC’s Singapore Team Head. Joining the festivities were officials of the Philippine Embassy in Singapore led by His Excellency Philippine Ambassador Mr. Antonio A. Morales who attended the LBC Cup 2015 opening held at the Delta Sports Complex in Tiong Bahru last August 16. The event ran until August 30, where it culminated in an awarding ceremony at the Anglo Chinese School. AREA ON GI Is there a metaphor more fitting for the Filipino spirit than sports? It symbolizes the challenges you might face, the will it takes to push yourself, and the triumph that each can have simply because they had the will to try. Perhaps it’s why there’s no other language better suited to bring Filipinos together, no matter the distance. REGION ION EG LBC unites kababayans abroad with LBC Cup As of December 2015, we have 1,236 branches nationwide and we opened 27 branches from August to December 2015 to serve, connect and move more lives. Ten out of the 27 new LBC Branches are under the North Luzon Region, seven branches from Visayas Region, four from both South Luzon and National Capital Regions, four from the South Luzon Region, and two from the Mindanao Region. For International, we already have 76 Branches, 10 warehouses, 431 Cargo Agents & 108 money agents. ON GI ASIA-PACIFIC | SINGAPORE GLOBAL PROMOS 14| CELEBRATING EXCELLENCE |15 A YEAR OF SUCCESS: LBC bags awards for 2015 F Regional LBC Global Movers Awards FY 2015 – 2ND Quarter Congratulations to our Ka-LBCs who made it for the second quarter of FY 2015. CATEGORY Regional Level NCR NL SL VIS MIN Best Delivery Team Quezon City Cargo Delivery Team (NNDC) Iba Delivery Team (CL) Gumaca Delivery Team (SL) Cebu Central Hub 5 Team (NCEB) San Francisco Delivery Team (CARAGA) Best Team in Sales - - - Cebu Airport Team (NCEB) Surigao Norte Team (CARAGA) or serving the Filipino community worldwide for over six decades, LBC Express has been recognized by both local and international awardgiving bodies for their exemplary services for the industry and the consumers. Just as the last of these awards were given, LBC won a total six awards. First in its string of trophies are the Domestic Logistics Service Provider of the Year and Domestic Express Service Provider of the Year from Frost and Sullivan, a Texasbased growth and partnership company that honors companies demonstrating best practices in various sectors, including building, energy, environment and logistics. The company was also a finalist for the Global Top Employer and Most Innovative Company categories of the Asia CEO Awards, a body that recognized outstanding leadership and achievements by individuals and organizations in the Philippines. Singapore’s Supply Chain Asia Awards, which acknowledged corporations and industry practitioners who have made outstanding contributions in the fields of supply chain and logistics, also pegged LBC as one of the finalists for the Last Mile Partner of the Year award. While Malaysia’s Asean Business Awards, which awarded enterprises in the region that have contributed to the growth and prosperity of the Asean economy, saw it fit to name LBC as the top contributor for growth in the region’s Logistics sector. Finally, the Filipino Times, a publication serving the Filipino Community in the United Arab Emirates, awarded LBC as the community’s Preferred Freight Forwarding Company and Preferred Remittance Service Provider. “It is truly an honor [for LBC’s services] to be recognized by our fellow Filipinos and the international community, at large,” said Javier Mantecon, chief marketing officer of LBC Express Inc. “While we do feel grateful for these awards, it is not in any way an indication that we can rest on our laurels. These awards motivate us to do more—to serve lives, business and communities better—to further prove that we are worthy of these prestigious accolades,” he said. LBC Express Inc. is the Philippines’s market leader in payments, remittance, courier products, mail, parcels and cargo logistics. Through a global presence in over 30 countries in Asia Pacific, North America, the Middle East and Europe, LBC Express’s network of 4,400 locations, partners and agents is growing steadily, and commits to moving lives, businesses and communities in the Philippines and across the globe. LBC Business Solutions, the company’s corporate servicing arm, applies the same brand of service LBC is known for at a larger scale. Using LBC’s vast network and dedicated use of over a hundred delivery hubs, over 60 full-service teams and over 2,000 personnel, the group is focused on providing professional customized solutions that are able to meet the most challenging demands, while emphasizing on cost-effectiveness and reliable customer service. Regional Level CATEGORY North America Australia & Asia-Pacific Middle East Europe Best Delivery Team n/a n/a n/a n/a Best Team in Sales - South Taiwan Team (TAIWAN) - - These awards motivate us to do more, to further prove that we are worthy of these prestigious accolades. – JAVIER MANTECON LBC Chief Marketing Officer 16| CELEBRATING EXCELLENCE |17 SEPTEMBER 2015 Express Galing, Kilalanin Natin! T o recognize the extraordinary work of LBC employees who continuously live the company values and brand attributes, the company launched the program Express Galing, Kilalanin Natin! Individuals/Groups of employees who will be commended by our external clients/customers will be recognized through a Certificate which is being AUGUST 2015 awarded during townhall meetings of different heads/officers. They will also be considered as ambassadors of our company values and/or brand attributes and will be given a chance to be a finalist for Excellence Awards during LBC Global Movers Awards. From August to December 2015, we already have 83 excellent employees who embodied our company values/ brand attributes. May they all continue to be an inspiration/model to all our Ka-LBCs! Strategic Division Dept./ Area Section/ Team Name Company Values/Brand Attributes Exhibited HEADQUARTERS GLOBAL MARKETING CCM JANICE E. SALUSTIANO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JENNIFER B. CALCES CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JONA HAZEL B. OLIVA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JOSE MARIE A. PEREZ CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JUNIEL P. DEMECAIS CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM KAREN M. CARAG CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM LORENA D. ARANA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MADELAINE Y. VILLANUEVA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARIA CRISTITA P. AVILA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARISSA O. MADERA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARITESS C. ABARQUEZ CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARK DOLLEN I. MAGALLANES CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM RHODO ROVILLO D. DOLLISON JR. CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM RICHARD V. AGUIRRE CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM ROGELIO C. DECOLONGON CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM RUBYLYN K. SILVANO CUSTOMER FIRST & HELPFULNESS RETAIL OPERATIONS PHILIPPINES SEL RYAN JOHN C. SY INTEGRITY RETAIL OPERATIONS PHILIPPINES SEL SUNNY A. MARZAN INTEGRITY Strategic Division Dept./ Area Section/ Team Name Company Values/Brand Attributes Exhibited HEADQUARTERS GLOBAL MARKETING CCM BENJAMIN P. MAPALO JR. CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM CHRISTINE JOY T. PINGOL CUSTOMER FIRST & HELPFULNESS Strategic Division Dept./ Area Section/ Team Name Company Values/Brand Attributes Exhibited OCTOBER 2015 HEADQUARTERS GLOBAL MARKETING CCM DENNY C. MUNOZ CUSTOMER FIRST, COMMITMENT & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM LENY O. ALBITO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM CARLOS ROY R. CABELLO JR. CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARK D. MENESES CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM CHERRY ANNE E. ROGEL CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARY JAEN G. BATALLA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM DENNY C. MUNOZ CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARY ROSE F. GALLENTES CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM ERICKSON C. DE VERA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM RICHARD V. AGUIRRE CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM GLORINA M. PENONES CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM HERMINIA C. IGNACIO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JANE DAWN D. ABLONG CUSTOMER FIRST & HELPFULNESS SEPTEMBER 2015 Strategic Division Dept./ Area Section/ Team Name Company Values/Brand Attributes Exhibited HEADQUARTERS GLOBAL MARKETING CCM JARIEL P. MAMASPAS CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JEHNA B. BASINO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM ALDRIN L. RULLODA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JERALD R. ATREJENIO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM BENJAMIN P. MAPALO JR. CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JOCELYN A. TANCHICO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM DENNY C. MUNOZ CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JOHN KEVIN S. PUNAY CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM HAYZEL M. SAPUNGAN CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JON MAVERICK S. GARCIA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM HERMINIA C. IGNACIO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM KAREN M. CARAG CUSTOMER FIRST & HELPFULNESS 18| CELEBRATING EXCELLENCE |19 Express Galing, Kilalanin Natin! OCTOBER 2015 NOVEMBER 2015 Strategic Division Dept./ Area Section/ Team Name Company Values/Brand Attributes Exhibited HEADQUARTERS GLOBAL MARKETING CCM JENNIFER B. CALCES CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JESSYL M. GUANZON CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JESSYL M. GUANZON CUSTOMER FIRST & HELPFULNESS Strategic Division Dept./ Area Section/ Team Name Company Values/Brand Attributes Exhibited HEADQUARTERS GLOBAL MARKETING CCM LENY O. ALBITO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARITESS C. ABARQUEZ CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MADELAINE Y. VILLANUEVA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARIVIE S. REYES CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MADELAINE Y. VILLANUEVA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MERLINDA T. TIAMZON CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARIA CRISTINA T. MADRIDANO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM VANESSA G. DIMAGIBA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARIA CRISTITA P. AVILA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM WENZELLE D. DARILAG CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARIA THERESA E. BORNILLO CUSTOMER FIRST & HELPFULNESS RETAIL OPERATIONS PHILIPPINES SEL JELLEYKA P. CABANELA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARIA THERESA F. BRIONES CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARIFI G. MACATUNO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARISSA O. MADERA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARLYN G. ALCANTARA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM MARRY ANN V. SUAREZ CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM REALYN C. CURITAO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM RICHARD V. AGUIRRE CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM SANDRA JANE T. MASILUNGAN CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM VANESSA G. DIMAGIBA CUSTOMER FIRST & HELPFULNESS RETAIL OPERATIONS PHILIPPINES SCEB RUTHLYN CALLEDO HEADQUARTERS GLOBAL MARKETING CCM RETAIL OPERATIONS PHILIPPINES RETAIL OPERATIONS PHILIPPINES NOVEMBER 2015 DECEMBER 2015 Strategic Division Dept./ Area Section/ Team Name Company Values/Brand Attributes Exhibited CORPORATE SOLUTIONS CORPORATE OPERATIONS OPERATIONS SUPPORT JOJO DELA RAMA CUSTOMER FIRST, COMMITMENT & HELPFULNESS RETAIL OPERATIONS PHILIPPINES NEL AILEN B. VERGARA COMMITMENT, TEAMWORK & HELPFULNESS CUSTOMER FIRST, COMMITMENT & HELPFULNESS RETAIL OPERATIONS PHILIPPINES NEL DESIRIE V. CABIARA COMMITMENT, TEAMWORK & HELPFULNESS RUBYLYN K. SILVANO CUSTOMER FIRST & HELPFULNESS RETAIL OPERATIONS PHILIPPINES NEL LESLY ANN A. MARINDA COMMITMENT, TEAMWORK & HELPFULNESS SEL RYAN JOHN C. SY INTEGRITY RETAIL OPERATIONS PHILIPPINES SEL JELLEYKA P. CABANELA CUSTOMER FIRST & HELPFULNESS SEL SUNNY A. MARZAN INTEGRITY Congratulations to all of you and may you continue to inspire our Ka-LBCs in making our customers’ day by giving nothing but excellent service! Strategic Division Dept./ Area Section/ Team Name Company Values/Brand Attributes Exhibited HEADQUARTERS GLOBAL MARKETING CCM BENJAMIN P. MAPALO JR. CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM CAROLINE M. OCCENO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM DENNY C. MUNOZ CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM ERICKSON C. DE VERA CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM GLORINA M. PENONES CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM HERMINIA C. IGNACIO CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM IRISH JOY C. FLORES CUSTOMER FIRST & HELPFULNESS HEADQUARTERS GLOBAL MARKETING CCM JACQUELENE A. ODELMO CUSTOMER FIRST & HELPFULNESS 20| CELEBRATING EXCELLENCE Tatak LBC, Tatak Matulungin! Last July 24, 2015 one of the regular and loyal customers Mr. Jack Buenaventura who is physically challenged and on his wheelchair came to JR Borja Branch under Yacapin Team (NMIN) to send money to his wife in General Santos City. He travels alone from Talakag, Bukidnon to Cagayan de Oro. He regularly sends money through IPP, only to JR Borja Branch –which according to him that Mr. Arnel Paring (Customer Associate) never fail to assist and help every time Arnel sees him approaching the door. Beyond the satisfaction he gets from LBC’s service, truly he appreciates how Employee like Mr. Arnel Paring shows Helpfulness to Customers. |21 TH Development Plan Operations teamed up with HCSS to conduct a program that aims to equip our branch and delivery operations team heads with the basic knowledge, competencies, and skills in management and leadership. The program, facilitated by Butch Nayona of StrataQuest Inc., started its first session September 9 at BSA Twin towers and was attended by 29 NCR Branch and Delivery Team Heads. It was planned to take place in seven days, with the first four allotted for the module entitled Foundations of Leadership. In this module, attendees learned the differences between leadership and management. For four days in the month of September, team heads were taught about the critical items in leadership: character and competencies. They were asked to give an account of the challenges and problems they had with their teams. They had group discussions and roleplaying scenarios about their day-today interaction with their subordinates. One of the planned topics for the remaining three days of the program will focus on labor relations and is set to be conducted on 2016. IT’s Productivity Workshop Last September 18, LBC’s IT Team, led by its Senior Vice President, Mr. Alfie Deato, came together for a one-day workshop to start mapping out their strategies for 2016 and strengthen their team to achieve their goals. The session was held at the Hotel Jen and was facilitated by Ms. Vanessa Salvana of Mindbrokers Corporation, a corporate training group. It was a day packed with learning exercises, workshops, group and class discussions, and action-planning sessions. At the end of the day, the team came out with a deeper understanding and appreciation of their roles and the dynamics within their functional teams, within IT Department as a whole, and within the Company. From the IT strategic objectives and priorities shared by Mr. Deato, each functional teams came up with their own future plans. The day’s activities were concluded with a personal pledge of commitment from each team member to do their part in creating a renewed, successful team for 2016. EXECUTIVE DEVELOPMENT PROGRAM To showcase what they have learned from classroom sessions with John Clements, heads of respective units teamed up to present cost efficient recommendations for LBC. Panelist were from the executive committee represented by Jhayner V. Bufi (Chief People Officer), Oscar Torres (Chief Finance Officer), Miguel Angel Camahort (President and COO), Fernando Araneta (Chief Strategy and Innovation Officer). Case presentation happened last November 10 at AIM Conference Center Makati. Presentation flow as follows: • Grp. 1: Tanim RFID • Grp. 2: Automated Smart Queuing System (SQS) in all branches. • Grp. 3: Breaking Bad Bert • Grp. 4: Local Selling to Locals • Grp. 5: eRemit (IPP substitute) • Grp. 6: LBC Strategic Statement Creation and Cascade Group 4’s idea of gaining potential revenue from targeted local accounts that does not entail complex operations got the juries attention the most and was considered for implementation. Members of group 4 are: Enrique Rey, Ramil Aceveda, Ma. Carina De Leon, Nino Ludwig Dayrit, Mark Octavios Agalo-os and Victor Bellen. The session ended with a dinner to celebrate everyone’s effort to build a better LBC Express Inc. 22| MOVING LIVES |23 Comprehensive Operations Training Program T o pursue the vision of creating a pool of candidates readily available to take on the challenges of Customer Associates at the branch, HCSS launched this year the 20-day COTP Program for New Hires. 20-DAY THE The Program contracts trainees willing to undergo a rigorous program that covers LBC products, branch operations, customer service skills, and basic compliance and quality training. Apart from the classroom lectures, trainees also go through practical exercises in using the POS, role-playing sessions, and actual onthe-job training at selected branches. Regular assessments, both written and practical, are done throughout the training program, and trainees have to pass through each to proceed to the next modules. Only successful graduates of the program are invited to join the Company. The Program was designed and facilitated by the HCSS Training Team in cooperation with Operations. A total of 42 trainees have since joined the Company as CAs after graduating from the Program. COTP ALLAN H. ROQUE CMM, Team Head TRAINING TEAM ROZETTE ANN M. LEBII HCSS, Training Section Head RONA E. CELESTE Training Associate IVY JEWELL G. BENOSA SMM, Team Head MARK JOHN C. SALAZAR Training Associate Hangar 24| ENGAGING PEOPLE N eon was the passion… glitter was everywhere…. the night turned bright. It was magical! If you think that there isn’t any party more festive than a Christmas party, wait until LBC take a little spin on things and turn it into a shining, shimmering, splendid celebration! Ka-LBCs gathered December 14 at the PICC Forum Tent to celebrate yet another year of blessings for the company and its employees. The night was opened literally with a bang as Buganda Drumbeaters showcased their powerful percussive production number in glowing costumes. LBC President Mike Camahort welcomed everyone, and was followed by the debut performance of LBC’s first and official chorale group—the LBC Vocalistas, under the conduction of The Philippine Madrigal Singers’ Mr. Warlito Yalung. The choir is composed entirely of LBC employees who serenaded the crowd with a Christmas medley. After the songs came the dance, and to make sure that the party’s line-up of performances is nothing but the finest, LBC invited the renowned Philippine Ballet Theater to bring magic to the evening through their world-class terpsichorean talents. One of the highlights of the night was the presentation and the recognition of LBC’s 2015 Service Awardees. Ka-LBCs all over the world who have been with the company for a certain period of time were given recognitions. Another highlight of the evening was the premiere of the LBC Christmas music video, featuring KaLBCs from around the world, lip syncing and dancing to Demi Lovato’s rendition of Wonderful Christmas Time. To prove that LBC employees aren’t just loyal employees but talented ones as well, a dancing competition dubbed as Dance upon a Shining, Shimmering, Splendid Dream was participated by different groups who showed their dance floor prowess and killer moves. XB Hangar, the team from Money Backroom, emerged victorious. If there was a most anticipated performance of the night that would be the recently hailed Asia’s Got Talent’s Champion— El Gamma Penumbra, who did not disappoint the eager crowd with their world-class shadow play performance especially prepared for LBC. Just as how it started, the night ended with a bang through a dance party led by a live band, while raffle winners of exciting gadgets and appliances are being displayed on projectors. Aside from that of PICC Forum, other shining, shimmering, splendid LBC Christmas parties were also held in different venues throughout the country and around the globe. CEL swl SLC SL (philippines) Panay (systems) Evis Nceb (BOHOL) Nceb (cebu) WMIN SEM CARAGA NEL SEL |25CL SL (systems) Panay (philippines) Negros Evis WMIN kuwait NL MIN sceb (philippines) WMIN WMIN WMIN EMIN SMCCI singapore Negros WMIN Italy 26| ENGAGING PEOPLE F Ka-LBCs work in a very stressful environment. In lifeless monotony, we all stare at our computer monitor for hours, make documents that must be done under the prescribed timeline, submit requirements before the deadline, meddle with he same kind of people, and, of course, make someone’s day while you can hardly do the same for yourself. Can we not just stop, try do drop everything for a while, and breathe? That’s what LBC HCSS Engagement tried to do with Refresh, Refocus, Renew, a series of health and wellness activities designed to teach Ka-LBCs on how to live healthier lifestyle through a nutritious drink and breathing exercises. IN stills MEDITATION CLASS For every Friday in the month of August, Ka-LBCs had a chance to de-stress and have a short break from work with Clarity West’s meditation classes. Clarity has been a practitioner of yoga and meditation for over ten years and she loves to share her knowledge for deepening and integrating yoga into daily life. Meditation is a practice which uses the breath for relaxation. Deep states of awareness and focus come from such activity. Clarity started her sessions with a few stretches, postures, and movements to prepare the mind and body for the meditation. She taught breathing techniques and visualizations as a means for relaxing and coming back into our native state of balance, peace, wellness, and vitality. November 7 marked the 60+5 years of LBC in moving lives, businesses, and communities around the world. The celebration kicked-off with a number of thanksgiving masses held in different parts of the globe. HANGAR STAR CRUISES OSMA YIN YOGA CLASS Returning to teach Yin Yoga to Ka-LBCs is The Flow Team’s Monica Manzano who also happens to be a certified yoga teacher. Yin Yoga is a slow-paced, meditative style of yoga with poses that are held for longer periods. In Monica’s class, Ka-LBCs were asked to hold a pose for three to five minutes, accessing the deeper parts of the body such as connective tissues and fascia. Such activity is said to calm and balance the mind and body, while also regulating the energy and increasing the mobility of the body. It may also lower stress levels, help with migraines, and give a deeper form of relaxation. E very photo communicates a brief story in our life—a slice of time telling where you were, who you were with, and what you were doing. It’s a silent witness of what we went through, and a proof of what we have become and an inspiration to what we will be. CEL NEL GREEN SMOOTHIE WORKSHOP Starting the series is the Green Smoothie Workshop with The Flow Team’s Denise Bernardo, Noelle Hillario, and Monica Monzon accompanied by Angela Lichauco, owner of the green smoothie and juices store Rawlicious. The four health enthusiasts shared their expertise, know-how, and experiences as green smoothie advocates. A green smoothie is simply a veggie shake—its main ingredients are green like kangkong, tables ng kamote, pechay, malunggay, cucumber, and kale, giving it a green color; hence the name. For more flavor, fruits are added such as banana, apple, watermelon, and pineapple. Any combination of veggies and fruits may be made, depending on one’s preference. Taste enhancers like honey may also be added, as well as other “Superfoods” packed with health nutrients such as chia seeds, extra virgin coconut oil, acai berries extract, spirulina, and the like. The team demonstrated making different combinations of green smoothies while also discussing their benefits and nutritional value. Participants had a chance to taste the smoothies and were pleasantly surprised to find the that were actually tasteful. 60+5 |27 NL CL 28| ENGAGING PEOPLE |29 SL SEL SLC SWL PANAY EVIS NCEB•SCEB NEGROS italy TAiwan The highlight of this year’s anniversary celebration was a worldwide photo contest entitled High 5 at 60+5. Interested Ka-LBCs around the world were invited to post their photo entries with a creatively designed “60+5” text on the wall of Caloy Dela Cruz’s Facebook account. Entries were then judged based on originality, technical excellence, composition/ content and overall impact. WORLDWIDE WINNER & MINDANAO REGIONAL WINNER Floree Ann Lacaya | Philippines | MIN–Capistrano Team INTERNATIONAL REGIONAL WINNER Rian Jay Banaga International | Kuwait Team CARAGA WMIn Arlene Espineda Headquarters | Customer Experience MIn smcci EMIN NCR REGIONAL WINNER VISAYAS REGIONAL WINNER sem Jenalyn Patino Philippines | PANAY–Metro Iloilo Team SOUTH LUZON REGIONAL WINNER Geremy Sumayao Philippines | SEL–Iriga Sales Team 30| ENGAGING PEOPLE |31 FOR THE LONG HAUL: THE 40 YEAR VETERAN & HER LIFE WITH LBC Employee loyalty is something of a rarity these days, a characteristic that is not often found because of the growing complexities of the business landscape and the needs of today’s employees. But loyalty is a two-way street: If employers reward loyalty, they won’t have to search high and low for trustworthy workers. I got so accustomed to working with the company and leaving it would be a really big change. Just like the care that it provides customers by moving the padama in every padala through its global presence of 6,400 branches, partners, and agents in 30 countries, LBC prides itself in taking care of its employees and making sure they’re happy on the job. This happiness and satisfaction shows in 62-year-old Primetiva Patiño, a Team Leader at a branch in Cebu. Fondly called ‘Nay Remy’ by colleagues, she has been working for LBC for 40 years now and she wants to continue working for the company until her retirement in three years. Nay Remy hails from South Cebu. When she was six, her family relocated to Davao and she lived there until she finished college. After earning a degree in BS Accountancy, she returned to Cebu with hopes that she would land a job in her hometown. While studying for her board exams, she encountered an opportunity that would change her life. “I was reviewing for my Public Accountancy certification,” Nay Remy shares. “A friend of mine told me that there was an opening at LBC. It was too wonderful an opportunity to pass up so I decided to apply immediately,” she said. She was hired in 1975 as an accounting clerk at one of LBC’s offices in Cebu. In 1983, she was transferred to sales in the first airpost that opened in Coron, Palawan. During her stint in sales, her department always hit the quota. She remained at the Coron branch until 2000. Seven years later, she was transferred back to delivery as Team Leader, a position she still holds today. She is currently the Team Leader of the Cebu Processing Team, which handles customer support. To this day, she enjoys her job and it’s something she wouldn’t trade for anything. She didn’t even expect she would be this happy. All Nay Remy wanted was a job that paid well and was stable. “For most employees a company’s stability is really important, and that’s what I saw in LBC. Working for the company gave me assurance that I won’t lose my job as long as I worked hard.” “This was especially true when my husband and I had our son, Joaguin. I had to make sure there was always food on the table, that there’s a house we can always go home to, that my son would be able to finish school.” Nay Remy said that her son made her job with LBC more important. This has been the driving force behind her four decades working for the company. “I’ve always been honest and hardworking. From my first day until today, I haven’t violated any of the company’s rules and I haven’t heard my managers complain about my performance.” A few years after Joaguin was born, she was offered an option for early retirement. However, she didn’t want to end her long-running career in the company just yet, so she declined the offer. “I got so accustomed to working with the company and leaving it would be a really big change in my life. It was a change I knew I wasn’t prepared for.” Nay Remy considers LBC a defining aspect of her life. Being with the company for 40 years, she has witnessed the company through transitions and brand transformations. And in those 40 years, she was also able to buy a small house and send her son to a reputable school. “We were able to live a good life and I’m not sure if I would be in the same place if it were another company. To tell you the truth, I’m really happy and content with what I have right now.” She is an example of a happy and satisfied employee, the result of a warm environment that LBC has fostered through the years. For the company’s efforts in giving her a life of peace and contentment, Nay Remy said she plans to live out the rest of her tenure with the same energy and enthusiasm that she had when she started in 1975. Until the day she retires, she will give her best in helping the company strengthen its commitment to move the padama in every padala. “I don’t know where I will be right now or if I would even live like this if the company didn’t give me the wonderful opportunity for employment. So I know it would be too early to say this but, thank you very much LBC for these wonderful years.” 32| ENGAGING PEOPLE |33 And the winners are... Yuhum, Yuhum! WINNERS NORTH LUZON CEL Area • Baliuag Team NCR Headquarters • HCSS MINDANAO MIN Area • Bukidnon Team INTERNATIONAL International • Overseas Backgrroom SOUTH LUZON SEL Area • Iriga Team WORLDWIDE & NCR REGIONAL WINNER “Sa LBC, May Saya ang Hanapbuhay” ni Santiago R. Seva Systems • SNDC • SMM Shuttling Team REGIONAL WINNERS Hindi isang biro ang pinagdaanan Ako’y mapabilang sa kinalalagyan Batid kong ito man ay may kahirapan Ito’y tanggap, LBC ay paglingkuran. Sa tuwing sasagi sa aking isipan Oras na lumipas, panahong nagdaan Labindalawang taong naninilbihan Patuloy sa trabahong kinagiliwan. Hanapbuhay na puno ng karangalan Kapuri-puri sa buong sambayanan Ibayong paghubog angking kagalingan Mga parukyano’y lubos na masiyahan. Marapat na kita ay pasalamatan Nang bukal sa puso’t buong kagalakan. Ibinigay ang mga pangangailangan Higit sa sweldo, kitang inaasahan. Ang paglagi sa kumpanyang napasukan Ka-LBC, masaya ang kabuhayan Sa Pilipinas, maging sa ibang bayan Iisa ang diwa, isang KAIBIGAN. WORLDWIDE & VISAYAS Corporate Solutions • SCS Branch Operations–Cebu It’s a Small World WINNERS NCR: Melanie Ledesma & Jomeric Manalo VISAYAS: Rachelle Augusto & Jodrich Alfabeto SOUTH LUZON: Ma. Cecilia Maggay & James Cabral INTERNATIONAL: Cris Anne Carino & Ed Martinez Jr. WORLDWIDE & MINDANAO: Marjorie Ann Juverilo & Vreyan Jade Ancajas Tiny Higantes WINNERS NCR Merlito Toldo INTERNATIONAL Helien Sartorio WORLDWIDE & SOUTH LUZON Geremy Sumayao 34| ENGAGING PEOPLE |35 Let us all welcome our newest Ka-LBCs and congratulate our newly promoted heads! And the winners are... Win On Halloween (Major Facilities) WINNERS STAR CRUISES International HANGAR Money CEBU WAREHOUSE Cebu Head Office Mark Octavios Cesar V. Agalo-os Vice President–Middle East Operations He joined LBC in May 2009 as Country Manager for Taiwan where in a span of three years has significantly improved the company’s productivity in remittance and cargo through competitive pricing, recognising untapped markets and improving agent performance. After his stint in Taiwan, he then moved as Country Manager for multiple countries such as Guam, Saipan, and Taiwan from October 2011 to July 2013. He facilitated opening of a branch in Saipan and has grown Taiwan team to be awarded as Best Sales Team in the annual Hari Awards FY 2012. Afterwards, he took on a mother post as Country Manager of South Asia, covering several countries such as Brunei, Malaysia and Singapore from September to August 2015. Singapore was awarded as Best Sales Team under International Region in the prestigious LBC Global Movers Awards FY 2014. In addition, South Asia emerged as Best Area– Worldwide. With his expertise in sales, operations, general management and inventory control, backed up by his Master’s Degree in Development Economics and Bachelor’s Degree in Applied Mathematics in the University of the Philippines, Mr. Agalo-os is now appointed as Vice President for Middle East Operations. Atty. Leizl L. Calimaran-Soriano AVP, Tax Compliance and Advisory Win On Halloween (Branches) WINNERS NORTH LUZON San Fernando Team (CL) VISAYAS Bacolod North Team (NEGROS) MINDANAO Atty. Leizl brings with her almost 10 years experience in Court of Tax Appeals. Before joining LBC, she started her career as Court Attorney I under the Office of the Legal and Technical Services. Because of her determination and passion for work, she advanced her career where she held different positions from Assistant Chief of Office, Court Attorney V and even Chief of Staff under the office of one of the presiding justices. Her most recent position was as an Executive Clerk of Court II under the First Division where she was in charge of tax cases. During her stint in the government, she was also a member of several committees under bids and awards, health and legal to name a few. Atty. Leizl took her undergraduate study of Bachelor of Science in Accountancy at University of Sto. Tomas where she was a Dean’s Lister, Gold Medalist in Academics and White Card Awardee Recipient then had her Bachelor of Laws at San Beda College, Manila. She passed her bar examinations last 2005. Kidapawan Team (MIN) INTERNATIONAL California Team (North America) WORLWIDE & SOUTH LUZON Iriga Team (SEL) Jose Mari Dennis S. Rivera Senior Manager and Regional Head–SDD Mindanao His LBC career started in 1988 as one of the pioneer associates of Kabankalan branch in Negros Occidental. Later in 2009, he became the Team Leader of Bacolod Distribution. In 2010, he was promoted as Delivery Manager of Negros Systems and his delivery teams were contenders in Hari Awards for three consecutive years. He is a Graduate of Accountancy in Kabankalan Catholic College. Nasa’n si Santa? WINNERS MINDANAO Faye Panaguiton, Floree Ann Lacaya, Kirl David Libutaque VISAYAS Ormoc Team WORLDWIDE & SOUTH LUZON Geremy Sumayao, Maria Sarah Regaspi, Samantha Rose Joven Reycel D. Altavas Area Manager–Negros She is the Team Head of SCEB’s Metro Ayala Team from June 2014-September Prior to joining LBC, she has vast experiences on Managerial positions in Aboitizland as Sales Officer, Axitec Systems and Services Inc. as Admin Officer, PSC Consulting as Office Manager, and Pharma AG as former Territory Manager. Among her key strengths are Sales Network Management, People Management, Excellent Customer Service, and Events Coordination. She is a graduate of Bachelor of Arts in Mass Communication at St. Theresa’s College. 36| ENGAGING PEOPLE |37 Honeylyn C. Sanchez Sales Manager for Supply Chain Honeylyn spent most of her career in Aboitiz Transport Corporation from 2004 to 2007 as Terminal Operations, Landtrans Truck-Dispatcher, Branch IT Coordinator and she became an Area Business Development Specialist from 2007 to 2010. She decided to join 2GO Group Inc. as Account Manager in Butuan and Surigao Branch. In 2014, she joined DHL Global Forwarding (Phils) Inc. as Key Account Specialist–Technology Sector in NCR. She is a certified member of Internal Quality Audit Team and Branch Labour Management Chairwoman. She graduated from Caraga State University with a Bachelor’s Degree in Information Technology. Eden T. Montalbo Supply Chain Manager Eden started her career last 2004 with Fil-Pacific Apparel Corporation under Management Services Department as Junior Industrial Engineer. In 2005, she decided to join Golden ABC, Inc. under Logistics Department (Inventory Management Group) as Inventory Analyst. On the same year, she transferred to Distribution Centre Department (Goods Dispatch Section) as Distribution Analyst. She got promoted to Distribution Specialist in 2006, and got another promotion as Goods Dispatch Manager in 2007. She received 2008 Service Awardee for Entrepreneurial Spirit: Project Delivery Window and 2010 Service Awardee for Entrepreneurial Spirit: Project Visibility. After six years in the Distribution Center Department, she transferred to Modern Trade Department as Sales Admin Manager where she developed and implemented Sales Order upload and she improved the Account Receivables from 54% overdue 2013 to 14% overdue as of June 2015. Eden graduated from the University of Sto. Tomas with a degree in Bachelor of Science in Engineering, Major in Industrial Engineering. She also has a PostGraduate Diploma in Supply Chain Management from De La Salle Professional Schools Ramon Del Rosario Sr. Graduate School of Business. Rosalie H. Infantado, CPA AVP for Financial Reporting and Analysis Salie joined the company in 2013 as a Financial Reporting & Analysis Head. Her strong leadership & solid finance expertise was highly instrumental in ensuring the accomplishment of 2014 and 2015 Consolidated Financial Statements. She provides analytics, insight & advice to top management critical for financial and business decisions. She is a graduate with a Bachelor’s degree in Accountancy from the Polytechnic University of the Philippines in 1997 and passed the Philippine CPA Licensure Examinations in 1998. She took her post- graduate education at the Monash University, Melbourne, Australia with a Graduate Diploma in Business last 2011. Her extensive experience in KPMG Philippines as a Senior Manager, in Concordia Advisors as Accounting Manager and CITI Hedge Fund Services Ltd.-Bermuda as a Group Manager equipped her with the depth & breadth of knowledge and functional competency to handle her new role. Salie is active in her spiritual worship and loves tending to plants particularly orchids. She spends her free time with family and is a doting mother to her children, her inspiration. Kim Carmela Leah V. Panganiban Financial Reporting and Analysis Manager Kim started her career in LBC as a Sr. Financial Analyst (Finance Business Partner) last 2014. Her role gave her opportunities to expand her knowledge in preparing and reviewing monthly management reports and resolving internal queries and issues. Her biggest contribution to LBC was she successfully prepared the 2014 and 2015 Consolidated Financial Statements and accomplished the ad hoc reports required by the management (eg potential investors and consultants). Kim graduated with Bachelor of Science in Accountancy at San Beda College and a Certified Public Accountant last 2009. She attended and finished trainings/seminars namely Business Statistics (2014), Fraud Conference (September 2014), Operations Audit (August 2013) and Supervisory and Leadership Training (June 2013). Prior to LBC, she has six (6) years experience in Audit and Financial Reporting. She worked at KPMG Manabat Sanagustin and Company, CPAs for almost three (3) years as a Financial Audit Supervisor and Manila North Harbour Port, Inc for two (2) years as a Systems and Controls Supervisor. Kim is fond of traveling and usually spends time with her family during her free time. Fredrick James Paolo R. Gillego Strategic Sourcing /Procurement Manager James started his career to SGV & Co as Junior Auditor from 1993-1994 and then to Joaquin Cunanan & Co. as First Assistant where-in he efficiently led the audit team in execution of audit program. In 1997, his emerged to be with Consolidated Gases, Inc as Credit and Collection Manager, to Linde Group as Country Procurement Manager, to InfoSys Limited BPO as Senior Manager and to The Bottlers Investment (A Cola-Cola Company) as Finance Procurement Manager. He was able to enhance the cost performance of template or spreadsheet to summarize and link the varying assumptions to sensitivity analysis easy tracking and checking of numbers to validate significant movements in the performance. Successfully transformed the PROCUREMENT organization to strategic business partner –divided the group into strategic (source to contract) and operational functions (procure to pay) He graduated from San Beda College with a degree of BSC in Accounting. His college experience was a combination of spiritual formation and community involvement as they were immerse with the plight of the marginalized. He is also a Certified Public Accountant with over 15 years of management experience and professional excellence. James is a father of two kids and spent his weekends with them either at home, mall or outside adventure. He also love to read books and values work life balance. Xenia R. Quimpo Onsite Manager for Lazada–Onsite Operations Xenia started working as Data Encoder of Billing at Aboitiz Shipping Group from 1994-1996 and then moved to WG and A Phils, Inc as CSR Associate and promoted as Traffic In-gate Supervisor until 2002. From 2003 to 2015, her career with Aboitiz Transport System and Express Inc expanded, from being the SR Supervisor to Central Resource Planning Manager. And recently, as Distribution Manager with 2GO Logistics Inc. Her notable experience and achievements are setting up and implementing the Container Freight Station with a revenue of 25M a month and implementing the Freight Online System for WG&A Phils; helped in enhancing the Billing and Freight Liquidation System for Aboitiz Shipping and Transport System and one of the members that implemented the Transport Management System for 2GO Express and Container Freight System. She is also an ISO Certified IQA Auditor. She finished BS in Information and Computer Science from Philippine Women’s University and taken MBA – Regis at Ateneo De Manila University. Xenia is a happy and well defined person. During weekends, she stayed in the farm wherein she engaged herself in piggery and quail raising. LBC HK moves it at the Bowling Alley LBC Hong Kong surely know how to move it… even outside the branch! As part of the team’s monthly meeting, associates of LBC Hong Kong conducted a mini bowling tournament in Causeway Bay. “It is our goal to maintain a work-life balance for all associates in Hong Kong,” said Arnold Cereno, Country of Manager of LBC HK. “We saw the value of finding time to improve the team’s camaraderie, teamwork and communication skills among all our associates. We believe that this is the most important ingredient of LBC HK’s success this year—a simple engagement that will build the moral and boost the inspiration to work towards a common goal.” Because of its success, the team is now considering to make this activity a regular session, at least once every two months. Aside from bowling, our Ka-LBCs in Hong Kong are also planning to conduct a badminton clinic for associates who are eager to maintain a healthy lifestyle through engaging into different kinds of sports. 38| ENGAGING PEOPLE |39 CAPTUREDMOMENTS T here’s a saying that life is not measured by the number of breaths we take but by the moments that take our breath away. These pictures captured by our camera lenses are a faint representation of the activities our Ka-LBCs have done, but they would doubtlessly serve as a good remembrance for great memories AUGUST 4 | CEL Pelikula, Pandesal, at Kape AUGUST 15 | SWL Zumba AUGUST 9 | EMIN Stay Fit: Basketball AUGUST 11 | EVIS Zumba AUGUST 13 | SEL Pelikula, Pandesal, at Kape AUGUST 13 | SEL Basketball Game AUGUST 17 | SEL Neon Fun Run AUGUST 16 | CL Stay Fit and CSR: ANCOP Global Walk AUGUST 16 | MIN Stay Fit and CSR: ANCOP Global Walk AUGUST 16 | WMIN Stay Fit and CSR: ANCOP Global Walk AUGUST 14 | SWL Pelikula, Pandesal at Kape AUGUST 18 | WMIN Stay Fit: Basketball AUGUST 14 | SWL CSR: Book Donation AUGUST 20 | SWL, SL, & SLC Financial Wellness AUGUST 15 | SWL Fun Run AUGUST 22 | SMCCI Pelikula, Pandesal at Kape 40| ENGAGING PEOPLE AUGUST 23 | WMIN Livelihood: Brazo de Mercedes, Chocolate Cake, & Choco Pops Making SEPTEMBER 13 | SEL Pelikula, Pandesal at Kape AUGUST 23 | WMIN Pelikula, Pandesal, at Kape SEPTEMBER 13 | CARAGA Zumba |41 AUGUST 23 | SWL, SL & SLC Livelihood Program SEPTEMBER 19 | PANAY Pelikula, Pandesal at Kape AUGUST 28 | SLC Pelikula, Pandesal, at Kape SEPTEMBER 20 | SL Livelihood:Green Technology Oil AUGUST 30 | CL & CEL Pelikula, Pandesal, at Kape AUGUST 30 | CL & CEL Kick Boxing AUGUST 31 | WMIN Stay Fit: Badminton SEPTEMBER 5 | SWL Livelihood: Green Technology Oil SEPTEMBER 26 | CARAGA Pelikula, Pandesal at Kape SEPTEMBER 27 | SEL CSR: Tree Planting SEPTEMBER 30 | EVIS Livelihood: Decoration Making from Recycled Materials OCTOBER 3 | MIN CSR: World Habitat Day 42| ENGAGING PEOPLE OCTOBER 4 | CARAGA Stay Fit: Basketball OCTOBER 7 | CARAGA Livelihood: Sushi Wong & Pancit Guisado Making |43 OCTOBER 11 | CL & CEL Livelihood: Green Technology Oil NOVEMBER 8 | EVIS Yolanda Survivor Fun Run NOVEMBER 7 | CEL CSR: Pavers Installation NOVEMBER 7 | WMIN Zumba OCTOBER 17 | EMIN Fun Run NOVEMBER 10 | SMCCI Livelihood:Kutsinta & Chorizo Making OCTOBER 25 | SEL CSR: Tree Planting NOVEMBER 14 | PANAY Livelihood: Polvoron & Pastillas Making OCTOBER 31 | MIN Livelihood: Detergents & Perfume Making NOVEMBER 14 | NEL Livelihood Program NOVEMBER 4 | EMIN Livelihood: Skinless Longganisa, Tocino, Durian Toron, & Chicharon Tilapia Making NOVEMBER 15 | WMIN Stay Fit: Badminton NOVEMBER 4 | EVIS Livelihood: Maja Blanca & Lumpiang Gulay NOVEMBER 15 | CL Livelihood: Dishwashing Powder & Fabric Softener Making 44| NOVEMBER 16 | NEL Pelikula, Pandesal, at Kape NOVEMBER 28 | NL Livelihood: Dishwashing Powder & Fabric Softener Making |45 NOVEMBER 20 | CEL Pelikula, Pandesal, at Kape NOVEMBER 28 | NCEB & SCEB Livelihood: Cake Pops Making NOVEMBER 20 | NCR Just Dance NOVEMBER 29 | SLC Livelihood: Food Carting NOVEMBER 22 | NEGROS Livelihood: Tocino Making and Dishwashing, Detergent & Fabric Conditioner Making NOVEMBER 29 | SEL Pelikula, Pandesal at Kape NOVEMBER 24 | EMIN Pelikula, Pandesal, at Kape NOVEMBER 29 | SEL Pelikula, Pandesal at Kape NOVEMBER 26 | CEL Stay Fit: Volleyball and Basketball NOVEMBER 30 | SLC CSR: Feeding Program & Gift Giving NOVEMBER 27 | CEL Pelikula, Pandesal, at Kape NOVEMBER 30 | CEL Pelikula, Pandesal at Kape NOVEMBER 28 | NCEB & SCEB Livelihood: Kutsinta and Tocino Making NOVEMBER 30 | WMIN Pelikula, Pandesal at Kape 46| MOVING LIVES |47 Box a Smile: A Holiday Gift for 3,000 Kids T he busy holiday season was made extra special with the activation of Box A Smile, LBC’s Christmas Gift-Giving activity during which smiles were delivered to 3,000 underprivileged children in various communities. With the invaluable assistance of Project Pearls, the Box A Smile gift-giving events were a success, drawing volunteers both from the LBC & Project Pearls communities. Project Pearls, a volunteer, nongovernment agency headed by Melissa Villa, gathered children in the various communities of Helping Land/Newland, Tondo, Manila, Lubusang Alyansa ng Katutubong Aeta ng Sambales (LAKAS) in Botolan, Zambales, and relocated residents of Ulingan now in Barangay Batia, Bulacan. A total of 3,000 children were treated to a Christmas party with games and prizes, lots of dancing and singing, and of course, food and drinks. With these events, an overwhelming sense of community and camaraderie was felt throughout, in keeping with the spirit of giving, the true spirit of the holiday season. It was a good reminder that this is how Christmas, and everyday for that matter, should be. A time to share, and spread joy and peace. – NENA WUTHRICH LBC Foundation Executive Director Over 3,000 donor participants from the US were engaged, and co-sponsors likewise provided much-needed assistance for the events. LBC volunteers from various departments and areas participated in the gift-giving activities: from the principals, executives, and their children, to warehouse personnel, associates and front-liners, delivery associates and teams. The LBC family came in full-force, some employees dressed as Santa Claus, enjoining the children and all present that it is indeed FAMILY that truly makes the holiday season special and memorable. LBC and Project PEARLS partnership is more than just a corporate partnership, it is really a partnership for humanity. Together, we are helping and supporting each other in making this world a better and kinder place for all— rich, poor or poorest.” – MELISSA VILLA Project Pearls 48| MOVING LIVES |49 Being there in the gift giving… heartwarming, seeing the smiles of the children. LBC Makes the Day of OFWs in Kuwait As a way of giving back to our loyal OFW customers, LBC Kuwait recently visited some of the distressed OFWs at the Philippine Embassy Shelter in Hateen Area, Kuwait. – MONICA ARANETA LBC Foundation President The Philippine Embassy gives temporary refuge to the distressed OFWs—mostly service workers—who ran away from their abusive employers due to overwork, underpayment or non-receipt of wages. maltreatment, and other similar unfortunate cases. LBC Kuwait Team made a day that was filled with games and surprises to lighten the emotional and physical stress of our kababayans who faced different struggles while working abroad. It was an unforgettable experience, both humbling and truly a blessing. – CHIN SING-CORRALES Senior Manager Customer Relationship Management It rekindled the desire in my heart to go back as an NGO volunteer when I retire. – LYNNE ORTAL LBC VP Controller OFWs in Qatar lend a hand through LBC After Typhoon Lando hit the Philippines, numerous relief efforts were initiated by communities all over the world to help raise funds and collect relief goods to send to the affected citizens. One of these supportive communities was the OFWs in Qatar who didn’t let distance stop them from helping their kababayans back home. They coordinated closely witth the Office of the Vice Mayor Antonio Romero in Nueva Ecija to ensure the relief goods were delivered to those in need. The small community started a Typhoon Lando Relief Operation and pooled their available resources to send relief goods to those who were affected by the storm. They were able to fill up 25 balikbayan boxes. With LBC agreeing to be their courier partner to guarantee the fast delivery of the relief goods, the donations arrived to the Office of the Vice Mayor within five days. 50| MOVING LIVES 49| |51 A TIMELINE OF SOCIAL RESPONSIBILITY AUGUST 15 Habitat for Humanity Juan Brigade 2015 In partnership with Habitat for Humanity, thirty Ka-LBCs went to Brgyy. Culiat, Quezon City for the activity dubbed as Juan Brigade. The volunteers helped in painting the interior of houses and hauling of trash. SEPTEMBER 27 Mangrove Planting Activity Twenty-two employees from SEL Area planted mangroves September 27 in the municipality of Manito, Albay. More than a hundred mangroves were planted by the associates, headed by their Delivery Manager Ramon M. Mababa. OCTOBER 3 & 10 AUGUST 16 ANCOP Global Walk 2015 A total of 133 Ka-LBCs joined the thousands who participated in the ANCOP Global Walk 2015 held in different parts of the Philippines. Now on its fifth year, the 5-kilometer walk aims to create awareness about CFC ANCOP’s initiatives on education and to raise funds in order to help send children from underprivileged families to school. Some of the countries that walked with the Philippines were Lebanon, the Federated States of Micronesia, USA, Canada, Singapore, UK, and Switzerland. SEPTEMBER 5 GK Concepcion Painting Activity In Brgy. Buayang Bato, Mandaluyong City, LBC volunteers gave a hand in the painting activity held September 5. Volunteers helped in renewing the looks of the barangay’s church, waiting sheds, covered court and even plant boxes. World Habitat Day A total of 42 Ka-LBC volunteers participated in a house building and painting activity held in Calaanan Resettlement Site, Cagayan De Oro City; Sevilla, Bohol; and Brgy. Bagumbayan, Taguig City. OCTOBER 24 GK Grass-cutting Activity In GK SMDC Kabayanihan Village at Dasmariñas, Cavite, Ka-LBC volunteers removed the grass of empty lots where four GK houses will be built OCTOBER 17 HOM Servathon 2015 Medical & Dental Mission Sixty volunteers served 150 patients for both dental and medical services. They also gave 50 hygiene kits to kids during games.