The Pulse - The Medical Center of Plano

August 2016
Important Dates
Aug School Supply Drive Begins
5-18
Aug Wellness Wednesday
17
Aug Blood Drive
31
Sept Employee Forums
21-23
Sept Citywide Events Sale
27-28
Oct MCP Softball Tournament
1
Dec MCP Annual Holiday Party
3
Be a Hero – Save a Life
MCP Blood Drive
Wednesday, August 31
8 a.m. – 2 p.m.
American Red Cross Bus in MCP Parking
Lot (Near 15th Street Entrance)
Did you know that, within the general
population, 38 percent of us are eligible to
give blood, yet only 4 percent actually do?
With a large segment of the donor base on
vacation and many schools that host blood
drives on-break, this is an especially
challenging time in which to collect sufficient
blood to meet the needs of patients.
The Company Store On-Site Schedule
Survey Results Are In
Thanks to all of you who participated in this year’s Employee
Engagement Survey. The results are in, and our overall favorability
rating was 83 percent!
Company-wide, hospitals in HCA’s North Texas Division ranked
first overall in favorability.
Here are some of the highlights from this year’s results.
As a facility, these are our top five strengths:
• I understand how the work I do contributes to the overall success
of the facility/company.
• My job makes good use of my skills and abilities.
• In my work group, employees are treated with respect by
physicians and medical staff.
• People in my work group demonstrate the skills needed to meet
patient/customer expectations.
• Our Senior leadership team gives employees a clear picture of the
direction in which this facility/company is headed.
(continued on page 12)
Helping to Stamp Out Hunger in Plano
Nineteen MCP departments took part in our annual food drive. This
year’s collection again benefitted Minnie’s Food Pantry, a Plano-based
non-profit organization that is 100 percent donor-funded.
The resulting truckload of food was delivered to Minnie’s on July 27.
Pictured here are members of the Employee Advisory Committee
(EAG), which sponsored the 2016 drive. The food shown represents
only a small fraction
of what was donated.
F
Place & Pick-Up Orders
Tuesday, August 23, 6:30 a.m. – Noon
From left to right, they are
Nikki Taylor, Karen Moore,
Edna Roberts, Joy Dover, Janice
Boyland, and Stephanie Pettus.
The View
The Pulse
Editor / Joy Dover, Communications Coordinator
joy.dover@hcahealthcare.com
Our Mission
Above all else, we are committed to the care and improvement
of human life. In recognition of this commitment, we strive to deliver
high quality, cost effective healthcare in the communities we serve.
Heart-Imaging Lab Recertified
The Medical Center of Plano’s
echocardiography laboratory has been
granted full accreditation for an
additional three years.
Notification came late
last month from the
Intersocietal
Accreditation Commission’s
Echocardiography Board of Directors.
The IACEL commended MCP for its
unflagging pursuit of excellence in the
field of echocardiography. F
Save the Date!
Seventh Annual World-Class
Softball Tournament
Hosted by
Your Employee Advisory Group
Saturday, October 1
Heritage Yards Park, Plano
North Texas 2-Step Program
Accepting Applications
Have you ever wanted to become a RN?
Here’s your opportunity!
The Medical Center of Plano
partners with Collin College to enable
hospital employees to earn an associate’s
degree in nursing in as little as 16
months. The HCA North Texas 2-Step
Nursing Program is open to those
employed on a full-time, part-time, or
PRN basis.
Gary Huey, the program’s site
coordinator at MCP, will share details of
the onboarding process and academic
prerequisites in two separate
information sessions on Friday, Aug. 5.
The sessions will be conducted in the
large computer classroom of the Center
for Learning, located at 1630 Coit
Road, Suite 203.
For more information, or to RSVP,
call Gary Huey at 972-547-8120, or
email him at gary.huey@
hcahealthcare.com.
A Trusted Face at the HR Helm
Please join us in welcoming back Jennifer Morris as
our new Vice President of Human Resources.
Jennifer brings with her a solid record of
achievement, combined with an intimate knowledge of
our culture gained through 12 years’ prior employment
in the HR Department, starting out as a recruitment
specialist and advancing to management responsibilities.
Jennifer Morris
Three years ago, Jennifer accepted an appointment
to the leadership team at Medical Center Arlington, first as Director of
Human Resources, and later as the hospital’s Human Resources VP.
Her accomplishments at MCA included the development and execution
of a turnover-reduction strategy that lowered RN turnover from 23 percent
to 15 percent over a two-year period. Under Jennifer’s leadership, employee
engagement at MCA rose to HCA’s top quartile, while the HR Department
itself maintained an internal customer-service rating of 98 percent or higher.
At the North Texas Division level, Jennifer had a prominent role in the
launch of oneHR.
Jennifer’s undergraduate degree is from Truman State University in
Kirksville, Mo. She subsequently earned a master’s degree from Dallas
Baptist University.
A native of Hastings, Neb., Jennifer and her family settled in the DFW
area when she was five years old. She and her husband now make their
home in Plano.
Jennifer’s recreational interests include traveling, cooking, and
organizing game nights with friends. F
Employee Advisory Group Represents You
In 2005, HCA launched its Healthy Work Environment initiative.
It provided for the establishment, at each HCA hospital, of an Employee
Advisory Group (EAG) to serve as an additional forum in which to raise
issues, and make recommendations for enhancing the work environment.
The EAG consists of both management and non-management
employees, each of whom serve two-year terms. EAG members perform an
advisory function, and are encouraged to voice suggestions related to
employee retention, educational needs, work safety and efficiencies, patient
satisfaction, community involvement, and value-added services.
Employees are encouraged to share with EAG members their own ideas
on these topics, so that they can be submitted for consideration at monthly
EAG meetings.
Topics falling outside the EAG’s purview include wages, benefits, staffing,
ethics and compliance issues, or individual employee grievances. F
Left to right, seated: Sue Vanek, Janice Boyland, Karen Moore, Elyse Yapp, Teniqua Eagans, Joy Dover,
and Mary Friedman. Left to right, standing: Theresa Tang, Jason Morales, Edna Roberts, Allison Harris,
Tracy Greco, Brandy Brite, Juile Kite, Kimberly Montgomery, and Daniel Yin.
Not pictured: Nikki Taylor, Cayley Gover, Amy Stewart, Stephanie Pettus, Lyndsay Crites, and Alex Real.
2
The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | August 2016
Chaplain’s
Corner...
ER Update
Nurses Climb Professional Ladder
Fear and Anger
A number of Emergency Department employees have recently secured
professional certifications.
Carole Covey and Olivia Oliphant were both granted CEN
(Certified Emergency Nurse) designation.
Ken Carpenter was certified as a TCRN (Trauma Certified
Registered Nurse).
The certifications were awarded through the Board of Certified
Emergency Nurses (BCEN). F
Expansion Project Surges Ahead
The Emergency Department’s Refresh Project continues, with good
progress reported on the five new patient rooms now under construction.F
Department Has New Interim Manager
Innocent Anunobi steps in this month as Interim
Manager of the Emergency Department on our main
campus. Beginning with his arrival here eight years ago as
a staff nurse, Innocent has proven to be a valued leader in
the ED. He previously served as the department’s assistant
nurse-manager. Please join us in wishing him well as he
Innocent Anunobi
takes up his new responsibilities. F
PBED Administrator Departs
This month we bid farewell to Melissa Schilling, who’s stepping down as
administrator of 24/7 Emergency Care, our Provider-Based Emergency
Department, in order to accept a similar position at the PBED in Flower
Mound.
Melissa has been a member of our MCP family for two and a-half
years, and is credited with helping ensure 24/7 Emergency Care’s
successful launch. We wish her well in her new endeavor. F
Trauma Nurse is Subject of
Magazine Profile
A story on Ken Carpenter appears in the
July/August edition of Plano Magazine. It
discusses Ken’s dual career, in which he
combines full-time responsibilities as a trauma
nurse in MCP’s Emergency Department with
full-time duty as a firefighter/paramedic with
the Plano Fire Department. F
Save These
Dates!
Employee Forums
Wednesday, September 21
to
Friday, September 23
We have heard a lot in the media
lately about fear and anger.
In Star Wars: Episode 1 – The Phantom
Menace, Yoda says that “Fear is the
path to the dark side. Fear leads to
anger. Anger leads to hate. Hate leads
to suffering.”
I hate to disagree with a Jedi of such
prominence, but fear doesn’t always
lead to anger and, although anger can
lead someone to hate, the one doesn’t
automatically result in the other.
In both humans and animals, fear
is a natural response to danger.
When fear kicks in, the heart beats
faster, blood pressure increases,
muscles tighten, and senses are
sharpened. As a basic emotion, fear
is not necessarily a bad thing.
However, the actions we take in
response to it very well may be.
When fear gets out of control, it
candominate our lives, and be
very debilitating.
Consider the following from
Bernard J. Tyson, CEO of Kaiser
Permanente and one of the nation’s
most prominent African-American
executives. Writing in Fortune
Magazine, Tyson says, “I have three
sons, whom I love and respect, and I
believe that each young man will be
a great contributor to society. I’ve
had ‘the talk’ with each of my sons
about what to do if stopped by a
police officer.”
Acting on fear, Tyson has done
what any good parent would do to
protect his children. I myself recall
having conversations with my two
daughters about teenage boys and
what to do about unwanted advances.
I also remember a conversation my
own father had with me about how to
deal with rattlesnakes when we found
several in the basement.
Tyson is angry that he would find it
necessary, in 21st Century America,
(continued on page 5)
Published by and for The Medical Center of Plano healthcare team
3
F irs T - Y ear F amily
F irs T - Y ear F amily
Chat With Charles
Since June 2015, we have been
conducting regular “Chat with
Charles” meetings with staff
members who have been here 90
days or less. The idea is to give
these new employees an opportunity to tell senior
leaders what has gone well during the onboarding
period, and also tell them where there may be
opportunities for improvement. We’re happy to say
that there have been a number of issues we’ve been
able to resolve with the input received. You spoke, we
listened! There are also some things we won’t be able
to change or adjust, and some things it may be
possible to change or adjust at some point in the
future. Here are just a few examples.
Pharmacy Staff in the ED
Request for additional pharmacy staff in the ED,
especially to help with medication reconciliations.
Resolution: To increase the Pharmacy’s presence in the
ED, pharmacists will be responding to all strokes that
present to the ED. Pharmacy is also working on an
intern-staffed medication-reconciliation program.
Lidocaine in Dialysis
Lidocaine is administered during dialysis. The medication
comes in a 10ml container, but only 0.5ml is actually
needed. Smaller containers would cut down on
product wastage.
Resolution: Pharmacy is investigating whether smaller
ampules are available, and will stock them if possible. For
now, the 10ml ampules will be replaced with a 5 ml size.
Length of New Graduate Nurse Internships
Some staff members have express the opinion that
internships in some nursing specialties should
be longer.
F irs T - Y ear F
MCP New Hires
Welcome to the newest members of our MCP Family
Narelle Bailey – Medical ICU Stepdown
Bernadette Breen – Medical ICU Stepdown
Nely Castro – EVS
Volha Chekan White – Surgical Oncology
Elizabeth Cleary – Neuro ICU
Hannah Colomin – Surgical Oncology
Michelle Cummings – NICU
James DeGrechie – Neuro PCU
Brock Dohmann – Facilities Management
Ebere Ejike-Ilechukwu – Neuro PCU
Jacqueline Elliott – ICU Stepdown
Lakita Garcia – Laboratory
Channing Gurley – Scheduling
Tanya Halbmaier – NICU
Takisha Hudson – Scheduling
Alfe Jane Ladrido – Neuro ICU
Andrea Jones – Facilities Management
Samantha Klein – Scheduling
Kim Ladrido – Neuro ICU
Heidi Linhoss – Ortho/Trauma
Robert Massie – IT&S
Rebecca McCarter – Pharmacy
Caitlin Menard – Critical Care
Catalina Mendoza – CCU
Beth Nicholson – Neuro ICU
Haley Nix – Surgical Oncology
John O’Neil – Surgical Oncology
Lisa Pierce – L&D
Melissa Ramirez – Ortho/Trauma
Mary (Cathleen) Shellnut – Neuro Admin
Brian Stevenson – Facilities Management
Aisha Taylor – Laboratory
Rachel Toprac – Speech Therapy
Clare Turner – Neuro PCU
Valerie Watson – ICU Stepdown
Florence Whitlock – Neuro PCU
Sarah Yiu – Ortho/Trauma
Susanna Zambrano – Scheduling
Yesenia Zamora – FNS
June Ajuoga – Cardiac Stepdown
Tim Ataie – Critical Care
Jaleesa Ateman – Ortho Trauma
Candace Attey – Radiology
Joe Ayala – Medical ICU Stepdown
Nehilot Barajas – NICU
Resolution: Nurses in internships are assessed on a regular
basis by their preceptors, unit educator, and manager. A
process is in place via the Nurse Residency program to
ensure new staff needing additional time in orientation can
be provided the extra time and structure they need to be
successful in their role.
Look for more updates as we move forward! F
4 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | August 2016
Abby Black – Neuro ICU
Krystina Boyce – NICU
Anca Catrinet – Ortho Trauma
Claudia Chavarro – ER
Treena Cox – PAS
Edelweiss Chousand – Cardiac Stepdown
Jessica Clements – ICU Stepdown
Ashlyn Cogburn – Neuro PCU
Carmen Cogwell – Cardiac Stepdown
Jacqueline Devlin – ER
Bianca Duda – Neuro ICU
Joseph Farhamand – ICU Stepdown
DeShea Fellin – Labor & Delivery
Cazzie Finley – NICU
Meghan Freeman – Neuro ICU
Julie Furnival – Surgical Services
Sherly George – Inpatient Rehab
Solia Gomez – Labor & Delivery
Erica Greiss (Lyons) – Neuro PCU
Erica Griffin – CCU
Dee-Nay Hicks – Labor & Delivery
LeTanja Howard – Neuro PCU
Carine Jacques – Medical ICU Stepdown
Angela Jaynes – Labor & Delivery
Tahressa Johnston – Inpatient Rehab
Kasey Kiley – Ortho Trauma
Yana Kim – Neuro ICU
Sabrina Lalani – Neuro PCU
Katie Le – Surgical Oncology
Jeff Leon – Radiology
Joy Little – Surgical Oncology
Carden McCoy – Critical Care
Edna Minarez – ICU Stepdown
Isabelle Njomgang – Critical Care
Shaquisha Palmer – ICU Stepdown
Cameron Patterson – Cardiac Stepdown
Peaches Payne – Neuro ICU
Leticia Perez – Nursing Float
Heather Porreca – Surgical Services
Anna Raihi – Neuro PCU
Michelle Reeve – Nursing Float
Aubrey Ross-Istok – Neuro ICU
Destiny Scott-Cole – Medical ICU Stepdown
Sadie Shelton – ER
Andrew (Caleb) Simmons – ICU Stepdown
Aaron Stephens – EVS
Karen Sweet – Inpatient Rehab
Michael Sypniewski – ICU Stepdown
Rachel Toodle – ER
Metzli Valencia – Ortho Trauma
Jessica Vickers – ER
Kayla Wald – Critical Care
F amily
F irs T - Y ear F amily
New Hire Spotlight
15 Years
Julie Ybarbo, Radiology
Sharon Wacht, ED
Marlene Zwolenik, Heart Failure Clinic
Diane Waller, OR
Brianca Thurmond starts work this
month as a staff nurse in Labor &
Delivery.
What brought you to MCP?
I wanted to be able to grow with
a company.
What are your favorite ways to spend your free time?
Reading, working out, exploring, trying
new restaurants.
What are your favorite restaurants?
Salt Grass Steakhouse, Pappadeaux, Razoo’s.
Where do you like to shop?
H&M, Macy’s, Forever 21.
Favorite movie? Book?
Any action movie. Pride and Prejudice and other Jane
Austen works.
Favorite sports teams?
No specific teams, but like to watch basketball.
Anything you’d like to share about your family?
I have an older sister who is 31.
What is your dream-vacation?
To backpack through Jamaica and the capitals of
Europe – Rome, Athens, and Paris. F
ONE-YEAR ANNIVERSARIES
Congratulations to each of these employees on their
one-year employment anniversary with MCP.
JULY
Mark Anthony
Alazas
Bonnie Anderson
Josephine Avila
Karren Bandajon
Anicita Borja
Whitney Boysen
Michael Chadwick
Danielle Denson
Kristen Dority
Beth Dugan
Sherry Fleming
Jennifer Frazier
Emily Gebron
Erin Ghadiry
Jacqulyn Hale
Quentin Harris
Brandy Horton
Adam Hutchison
Julia Ileje
Patricia Johnson
Rebecca Jones
Erwin John
Jumadiao
Julie Kendall
Ashley Kennemer
Achol Kuaj
Tennille Leftwich
Hayley Long
Raquel Lopez
Monica Mbaya
Charles Mbumwae
Bradley Meyers
Biju Nair
Taylor Nowden
Shannon O’Neal
Milestone Service Anniversaries
Lauren O’Tool
Jishesh Patel
Karishma Patel
Megan Powell
Madhuri Rachapalli
John Riley
Jesus Rodriguez
Suzi Soro
Ashley Spencer
Elizabeth Stetenfeld
Ann Te
Cameron Walls
Michael Weber
Indanesha West
John Whitehead
Lorraine Windom
Arielle Winemiller
Janine Ziahet F
20 Years
Kendall Holiman, Speech Therapy
Suzan Dibbern, Medical Staffing
F
Chaplain’s Corner (continued from page 3)
to have such a conversation with his sons. “The majority
of police officers are dedicated to putting themselves on
the line to serve and protect us,” he continues.
“Criminals must be held accountable, yet I question the
use of deadly force in non-violent situations.”
American Psychological Association defines anger as
“an emotion characterized by antagonism toward
someone or something you feel has deliberately done
you wrong.”
According to the APA, “Anger … can give you a way
to express negative feelings … or motivate you to find
solutions to problems.”
Often, we choose a course of action on the basis of
anger. In Ephesians 4:26-27, the Apostle Paul writes,
“Do not let the sun go down while you are still angry;
do not give the devil a foothold.”
So anger, in and of itself, is not wrong.
Tyson expressed his anger in a good way by talking
about it and confronting the issues. There are some,
however, who express their anger by doing harm to
others. Road rage is at near-epidemic levels. People
reacting to social injustice are going to the streets,
breaking into buildings, stealing things, destroying
property, and hurting people. Where did people ever
get the idea that doing evil can right a wrong? That
would be the Devil.
Fear and anger are emotions that can spur us to take
action. But the actions we take are of our own
choosing. May I suggest we follow Paul’s advice in
Romans 12:18? – “As far as it depends on you, live at
peace with everyone.”
Blessings,
Chaplain Garry Higgs
Published by and for The Medical Center of Plano healthcare team
5
MCP Family V
Diane McClurg (and family), Laboratory
Fort Dodge, Ia.
Tom Tanner (and wife), Facilities
Alaska
Thresea Allen, Scheduling
Texas Hill Country near Mason
Oanh Dang, Pharmacy
Plano
Emily Gebron, Neuro PCU
New York City
Nicole Bullock (and mother), FNS
Chicago
Carla Holmgren (and family), Rehabilitation Therapy
Hawaii
Ginny Robinson, Women’s Services
Belize
Melinda Kristenssen, Newborn Nursery
Colorado Springs, Colo.
Wayne Cook, Facilities Management
Great Wall of China
6 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | August 2016
Rick Gulley (and wife), Facilities Management
Florida Keys
Jo Skelton, EMS/Trauma
Vienna, Austria
Vacation Album
Andrea Thompson, FNS
Charleston, S.C.
Carol Tucker (and daughter), Respiratory Care
Cliffs of Moher, Ireland
Sandy Haire, Chief Nursing Officer
Sandestin, Fla.
Amanda Lewis (and family), 4th Floor Surgical Oncology
Destin, Fla.
Joy Dover, Communications
Hampton Court Palace, England
Kathleen Davis, Respiratory Therapy
Redwood National Park, CA
Linda Trevino (and family), Women’s Resources
Broken Bow Lake, Okla.
Lora Harris, Respiratory Care;
Courtney Harris,Cath Lab (with family)
Whistler, British Columbia
Anna Martin, Respiratory Therapy
South Padre Island
Charles Gressle (and family), CEO
Hilton Head Island, S.C.
Janaye Woods (and husband), Pharmacy
South Africa
Published by and for The Medical Center of Plano healthcare team
7
NORTH CAMPUS NEWS
McCarthy Joins
MCF Leadership
Karen McCarthy assumed her new
duties as Medical City Frisco’s Director
of Nursing on July 11. Karen was for
many years a valued leader on MCP’s
main campus, starting out as a staff
Karen McCarthy
nurse and then advancing through a
series of increasingly senior positions, culminating in her
appointment as Director of Critical Care Services. F
Brewer to Direct
Surgical Services
On July 13, Tonya Brewer took up
the reins as Medical City Frisco’s
Director of Surgical Services, with
responsibility for the hospital’s OR,
PACU, OSU, and Endoscopy Services.
Tonya Brewer
Tonya has been a member of the
HCA family for 17 years. She previously served as OR
Manager at MCP, and brings to her new job the
leadership skills she developed overseeing the main
campus’s large operating room, with its busy schedule of
trauma, neurosciences, and burn-injury. F
Greetings to New Employees
Please welcome these new members
of the MCF Family ….
Nikki Briggs – Pre-Admit
Yordanos Belay-Ward – Laboratory
Ivan Caraballa – Radiology
Kristine Davis – Critical Care
Behzad Ebrahimi – Pharmacy
Brenda Gestner – ER
Shanna Miller – Radiology
Charlie Rundell – ER
Victoria Salau – CCU
Sonia Tsopze – Med-Surg
Erika Vargas – PACU
Concert to Kick Off Cancer Campaign
“Band Against Cancer: The Sarah Cannon Tour” is
coming to North Texas this fall!
A national movement to connect those facing cancer
with support and resources, Band Against Cancer is being
launched with a special concert series, “The Sarah Cannon
Tour with Martina McBride & Friends.”
On September 16, Sarah Cannon Cancer Institute at
Medical City Dallas will host one of the tour’s five
concerts. It is scheduled for the Verizon Theater in Grand
Prairie. Martina McBride will be joined on stage by artists
such as Cassadee Pope, Thompson Square, and Hudson
Moore.
The tour supports Sarah Cannon’s community
partners, which include The Leukemia & Lymphoma
Society and Be The Match®.
As an HCA North Texas employee, you may purchase
concert tickets on an advance basis by using this private
link: www.bandagainstcancer.com/presale. Please use the
following promo code: BandAgainstCancer.
Starting August 5, tickets will be made available for
purchase by members of the general public.
So many of us have been touched by cancer, either
personally, in our families, or in the workplace. Please join
us and the rest of the HCA North Texas community in
helping launch this national movement to support those
battling the disease.
When we band against cancer, cancer doesn’t
stand a chance. F
Excelling in the Classroom
Congratulations to Tim Ataie and
Joseph Farmhamand, two
participants in the HCA North
Texas 2-Step Nursing Pathway
Program who were cited for clinical
excellence at the time of their
graduation in May from Collin
College School of Nursing.
Tim has accepted a position in
our CCU; Joseph now works in the
6th Floor/ICU Stepdown unit.
Other May graduates of the
North Texas 2-Step program (and
their job placements) were Angela
Vawter (Labor & Delivery),
Deshea Fellin (6th Floor ICU
Stepdown), and Jacqueline
Devlin (ICU – Medical Center
of McKinney). F
Tim Ataie
Joseph Farmhamand
8 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | August 2016
SCHOOL SUPPLY DRIVE
Benefitting Memorial Elementary School
Celebrating Our 25-Year Partnership
Dates: August 5th - 18th
Collection Site: MCP Laboratory
Many of the students at Memorial Elementary don’t have
the supplies they need when school begins due to financial
difficulties. Your donation means more than you can imagine.
Suggested supplies:
• Crayons
• Glue (white 4 oz. bottle)
• Glue sticks
• Pencils #2
• Construction paper
• Large erasers
• Wide rule notebook paper
• Wide rule spiral notebooks
• Colored pencils
• Facial tissue (250 count/box)
• Scissors (blunt or sharp)
• Pocket folders (w/brads)
• Pencil box or zipper pouch
• Watercolors
• Rulers
Please deliver your donations to the Laboratory no later than
9 a.m., Thursday, August 18th.
5302_JG_MCP_School Supply Drive_flyer.indd 1
7/25/16 10:20 AM
Published by and for The Medical Center of Plano healthcare team
9
Excellence Always Employee Recognition
Congratulations to our employees who were mentioned favorably in cards and letters and recognized by managers last month.
Their caring ways have been recognized by our guests and fellow employees. Thank you for delivering Excellence Always.
The *s indicate multiple compliments!
4th Floor Med-Surg/
Oncology
Doug Fuentes ***
Hilina Abera ** (float pool)
Sarah Hayes *
Veronica Irerua *
Nancy Ybarra *
Yalam Yeshita *
Chanda Amatya (float
pool)
Holly Carson
Nicole Cates
Lisa Guinn
Aubrey Merrill
Annette Nguyen
Bree Nichols
Gabriela Prado
Mekdes Terefe (float pool)
Melissa Thompson-Strohl
(float pool)
Giao Truong
5th Floor Ortho/
Trauma
Thao Norman
***************
Jill Ellis *********
Che Bell ********
Vandhana Shibu ********
Kali Hardy *******
Kaitlyn Kelly *******
Doneil Smith *******
Chandra Larson *****
Kandice Mora *****
Luisa Salazar *****
Gladys Scales *****
April Severyn *****
Jessica Strasheim *****
Ruel Walker-Banks *****
Sarah Wells *****
Laurie Eagleson ****
Cayley Gover ****
Alyssa Lannoo ****
Lilian Mabiru ****
Cynthia Waddleton ****
Zufan Admassu ***
Sam Peng ***
Komal Rao ***
Raquelle Richard ***
Allison Thompson ***
London Byars **
Abby Chekenyere **
Aimee Carrothers **
Bonny Glenn **
Adam Hutchison **
Ivy Jones **
Anna Kacprzynska **
Abebe Kassa **
ChiChi Kenea **
Jenny Krafft **
Anna Layton **
Teresa McCullough **
Jimmy Olores **
Gordana Pranjic **
Miles Rochen **
Gwen Rost **
Kim Sprabary **
Kelly Warren **
Alexandra Adams *
Esther Areba *
Beth Bownds *
Lindsey Lau *
Margie Nichols *
Arthi Ranganathan *
Cristina Reid *
Emily Romano *
Nancy Thomas *
6th Floor ICU
Stepdown
Kara Decell **
Janice Bolan *
Omo Ijeh *
Bruce Manor *
John Riley *
Rose Akwaowo
Shannon Biggers
Jessica Cozby
Diana Dake
Graciela Diver
Melissa Fite
Coletta Ford
Jeannine Garcia
Fitsum Gebre
Jenna Hitchcock
Jami Hopkins
Maria Juarez
Sonya Kuhn
Edelma Mejia
Lauren Newsom
Rachel Rodriguez
Katie Rothardt
Jennifer Staten
Kendra Suriel
Sable Tafesse
Minerva Tamayo
Dee Tosomboon
Cassidy Van
Cardiac
Rehabilitation
Trevor Brewer **
Denise Clarkston **
Jeanne Cross **
Kasie Elmore **
Lynn Kubic **
Tea Hatzmann **
Labor & Delivery
Omar Alvarenga
Nell Bartels
Cindi Beckman
Tanja Blackmon
Talina Carver
Reyna Cerda
Betty Jo Cochran
Linda Coleman
Mary Davis
Melissa Dishman
Jose Dongo
Emily Dunlap
Becky Ellis
Kirsten Ellis
Stephanie Fassett
DeShea Fellin
Cyrel Goldstein
Lynda Gravley
Kendra Griffith-Jones
Patty Hamilton
Claire Hardin
Sheila Harwell
Wendy Herbst
Jody Houghton
Melissa Hubbard
Angela Jaynes-Vawter
Renee Jones
Shannon Kennedy
Heng Liu
Lauren Manson
Carmen Mendez
Karen Minor
Gail Morgan
Marqueza Nermal
Yemisi Oluwole
Alex Real
Jenny Robins
Brittany Rosenbaum
Lisa Saenz
Rebecca Shan
Courtney Shorterez
Lisa Sobieski
Bushra Sohail
Shea Stewart
Jennifer Thedford
Tincy Thomas
Patrice Vanscoder
Liz Villanueva
Jodie Whittle
Robyn Wiley
Phyllis Young
Jenifer Curly
Sarah Gaines
Sandra Parker
Med-Tele
Lina Sarkisian
Deanna Pacheco
Robert Merryfield
Sherry Fernandez
Danielle Caverly
Lina Sarkisian
Jennifer R. (floated)
Roya Shakouri
Neuro ICU
Agnes Ellima
Alora Osborn
Bethany Cox
Carmen Casey
David Hesley
Edel Astronomo
Ese Nosakhare
Katrina Provost
Krista Brashier
Megan Shahan
Ro Zibari
Roy Magjacot
Stacey Murphy
Neuro PCU
Ann Gines ****
Bridget Bernecker **
Monica Olmeda **
Bincy Elizabeth Mathai **
Stacy Howland **
Emmily Mouti **
Martha Navarro **
Starlett Davis *
Moudleen Nkwocha *
Lew Gebre *
Denise Bonilla *
Lakristal Martin *
Taquetta Jackson *
Roland Diom *
Kaylynn Armstrong *
Rozina Ladak *
Michele Packard *
Beatriz Cuellar *
Jeff Hanson *
Chris Andrew *
NatalieCreel *
Nursery
Sherri Simpson *****
Jennifer Redus ****
Tawney Davis ***
Jennifer Paiz ***
Emily Perkins ***
Erin Guymon **
Annette Barone **
Edith Hall **
Morley **
Maria Barrett
Mila Caragan
Elizabeth Joseph
Heather Lawson
Michelle Garcia
10 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | August 2016
Angela Kroeker
Heather McGee
Mindy Kristensson
Patient Access
Afsaneh Rahimi
Alexis O’Brien
Ashlie Martinez
Brad Brown
Brinda Nichols
Faith Boring
Gloria Bates
Jon Hogue
Karen Troutt
Kathy Manning
Lakecha Brown
Linda King
Livia Wilson
Maria Rodriguez
Mary Jo Kee
Phillip Cummings
Tiffiny Martinez
Tina Andrews
Ty Pogue
Valerie Kovar
Postpartum
Meg Reed ********
Amber Brown ******
Amy Greif ******
Kelley Ellis *****
Faith Gay-Wilson *****
Stefanie Bassford ****
Sandra McRight ****
Carmen Davis ****
Lilly Vinson ****
Sereta Wright ****
Courtney Beltz ***
Lena Cain ***
Christina Cole ***
Helen Cruz ***
Judy Eggl ***
Terry Rabon ***
Julie Bartolo **
Kim Donohoe **
Joo Lee **
Omara Serrato **
Keysla Square **
Amy McCarthy
Gloria Pittman
Remy Thomas
Alice Varughese
Dine & Dash
Wellness Wednesday
Mammograms
To help make getting your yearly mammogram
easier, we are offering appointment times exclusive
to The Medical Center of Plano employees....
and lunch is on us!
To schedule, call
3 DATES AVAILABLE:
469.241.8733
Wed., July 20 | Wed., Aug. 17 | Wed., Sept. 14
TIME: Noon - 1 pm
LOCATION: Solis Mammography at
The Medical Center of Plano
3801 West 15th Street
Suite #150A
Plano, TX 75075
FREE
BOXED
LUNCH
“Back to School” is the focus of this month’s Wellness
Wednesday, which is coming up on the 17th.
Find out what experts are saying on such topics as
• Student safety from kindergarten through college;
• How to select the right backpack;
• Driving in and around designated school zones;
• Back-to-school nutrition.
Drop by the Coit Street Café and get your “healthy
lunch” special. Then visit our “Wellness Wednesday”
table between 11:30 a.m. and 1:30 p.m. and pick up
information on things you need to know before school
resumes.
While you’re at it, put your name in the hat for our
next random drawing. We’ll be giving away Rewards
points, meal tickets, movie tickets, t-shirts, and more. F
Dine & Dash
Mammograms
To help make getting your yearly mammogram
easier, we are offering appointment times exclusive
to The Medical Center of Plano employees....
and lunch is on us!
To schedule, call
3 DATES AVAILABLE:
469.241.8733
Wed., July 20 | Wed., Aug. 17 | Wed., Sept. 14
TIME: Noon - 1 pm
LOCATION: Solis Mammography at
The Medical Center of Plano
3801 West 15th Street
Suite #150A
Plano, TX 75075
FREE
BOXED
LUNCH
“When I came to register I didn’t know
where to go. One of your staff stopped to
help me, and even walked me to the
registration desk. I didn’t expect that. I
appreciated the extra attention.”
Published by and for The Medical Center of Plano healthcare team
11
A Message from the CEO, Charles Gressle
Rising to the Challenge
We know there have been difficult days
when we’ve all had to lean in to ensure
we deliver quality care. As I sit down
to compose this August message, I want to acknowledge
right at the outset the hard work and dedication of the
MCP staff these past two months, when patient volume
has often been at capacity. On behalf of the entire
senior leadership team, let me just me say that your
flexibility and commitment – both to our mission and
to patient safety – are greatly appreciated.
Nurse recruitment continues to be a high priority as
we plan for the weeks and months ahead. So it is with
great excitement that we welcome Jennifer Morris to
the MCP senior leadership team as our new Vice
President of Human Resources.
Jennifer returns to MCP after serving as the Human
Resources VP at Medical Center Arlington. Please read
the article on page 2 of this newsletter where her many
accomplishments at MCA are described.
Stewardship
In the area of growth, I’m pleased to share with you
the news that we’ve received approval from HCA to
expand our Inpatient Rehabilitation Unit. We are
currently in the design phase of a project to add
patient rooms on the third floor of Building II. We will
keep you abreast of developments as we go forward.
This month we also begin renovation of the
Auditorium in Building III. Included are the
installation of new audio-video equipment and
carpeting, and the removal of multi-level seating.
This project is tentatively slated for completion in
mid-September.
Quality
Under the Quality pillar, we extend our
congratulations to our echocardiography team, which
has just had its accreditation extended for another three
years. This is one more example of why people say
“Take me to Plano.” Read more about it on page 2.
Service
I hope all of you have had the opportunity to review
and discuss the results of our recent employee survey as
they pertain to your own department. We take very
seriously the candid feedback we get from you, and will
use it to create action plans across the entire
organization. Your involvement in the formulation of
these plans is crucial to their success and, ultimately, to
making MCP an even better place in which to work.
I know that for many MCP households, it’s time to
gear up for a new school year. That’s certainly the case
at my house. I’d like to close this month by encouraging
you to remember, as you shop for school supplies, that
the students at Memorial Elementary School in Plano
could also use some of the same things you’re picking
up for your own kids.
This school year marks the 25th anniversary of our
partnership with Memorial Elementary, in which we try
to meet some of the needs of the school’s many lowincome families. Please know that your donations will be
received with tremendous gratitude, and with smiles
from young students who otherwise might not have the
supplies they need when classes begin.
As always, thank you for all that you do for your
patients and their loved ones, for your co-workers, and
for the community.
Sincerely,
Charles
F
Survey Results (continued from page 1)
As a facility, these are our top five opportunities:
• We have enough people in my work group to handle the workload.
• I feel my benefits compare favorably with benefits at similar companies.
• I understand how my pay is determined.
• I believe actions were taken as a result of the last employee survey.
• Our work processes are highly efficient.
Your leaders will be reviewing your department-specific results with you, so you can help select which survey questions
you would like to focus on improving.
We encourage you to actively participate in the action-planning process. These are your results, and we need your voice
to help make The Medical Center of Plano the employer-of-choice in our community! F
12 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | August 2016