Issue No. 43 – April 2014 - Aging Life Care Association

National Association of Professional Geriatric Care Managers
Midwest Chapter Newsletter
Issue No. 43 — April 2014
We are the Midwest Chapter of the National Association of Professional Geriatric Care Managers.
Members conduct their practices in the following locations: Illinois, Indiana, Iowa,
Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio,
South Dakota, Wisconsin & Toronto, Ontario.
DOES FACEBOOK MATTER?
By Jan Welsh, MS, LPC, CMC, CRC
Intimidated by
Facebook (FB)? Do
you have a FB page
for your business, but
don’t know what to
do with it? Attendees
(like me) of a recent
NAPGCM webinar
– Facebook Management and Growth - got
the answers to their
questions from Connie Parsons, President
and COO of IlluminAge - the company
that manages NAPGCM’s website.
Did you know that the
largest growth in FB
users is people over
the age of 65? FB is
no longer the social media
platform of choice for the
young. As such, Connie
emphasized that your
professional/business page
should be designed to drive
the page. In that case,
the page and profile
should be managed
to support each other.
For example, one
does not become
“friends” with a
business site the
way one does with
a person on FB.
Rather, they “like”
the page. When you
“like” a business page,
that organization’s
posts will come to
you in the future.
People can also
effectively be directed
to the business
site by mentioning
a post on the
personal profile.
people to your website page
which is “the basis for your
online presence.”
The purpose of FB professionally and personally,
differs. Small businesses like
care management agencies may have a FB page
and the owner, a personal
profile intended to support
Story Continued
On Page 2
We are looking forward to seeing everyone in Nashville
April 30 - May 3, 2014 at the National conference.
Do not miss our Chapter Meeting on May 1st from 5:30-6:30pm. See you there.
N E W S L E T T E R
EDITOR: Kari Klatt, RN, LCSW, C-ASWCM
karik@caremanagedhomecare.com
EDITORIAL COMMITTEE:
Gail Lee, Jan Welsh and Althea West
C O N T R I B U T O R S
Thank You To Our Designer:
Milissa Clark
Reality Marketing and Design
mc@realitymarketing.com
“We’re always looking
for more NEWS!”
Please send your articles or ideas today!
DOES FACEBOOK MATTER?
Continued From Page 1
On her blog, The Social Animal,
Connie Parson also recommended that
www.thesocialanimal.com
our websites be optimized for mobile
Emily Garman wrote
devices (tablets, iPhones) because
(reprinted with permission):
people using FB on-the-go will visit
your website from their phones or tabHere’s the most important distinction
lets. These recommendations helped
that you need to understand. FB prome rethink my priorities about updating
files are for people. Individuals, using
my website. Become a fan of the NAPthe site personally, like you or me (or
GCM Facebook page and you will get
some people set up profiles for their
a good idea of the kinds of things that
pets!). If you do business as a person
are helpful to post. Also start following
or individual, for example, if you’re a
other colleagues and organizations,
realtor, then it would be appropriate for
your competition and peers and you
you to use your FB profile for business.
will get a good feel for it.
But generally, FB profiles are for personal use. FB profiles ALWAYS have
This and other past webinars are availto represent a real person. FB Pages
able for purchase on the NAPGCM
(they refer to them as “fan pages” too)
website in both the Marketplace &
are for organizations, companies and
Education Central.
businesses.
This article is part of a series on
The main difference between pages
Facebook. Next issue I will share
and profiles are:
information on community pages and
creating your FB personality.
1. On a profile, someone is your “friend.”
On a page, someone is your “fan.”
2. With a profile, you can send messages to one or more friends that go directly
to their inbox on FB. As a page, you
can’t do this- you can only send updates
(which not as many people see).
3. Pages and Profiles can both post
status updates, links, photos, etc. that
appear in their fans’/friends’ news feeds.
4. Pages cannot “add” people as
friends. However, your fans can suggest your page to their own friends to
become a fan.
MAY IS NATIONAL GERIATRIC CARE MANAGER MONTH
Geriatric Care Managers are professionals who have extensive training and
experience working with older people,
people with disabilities and families who
need assistance with caregiving issues.
The practice of geriatric care management and the role of care providers
have captured a national spotlight, as
Baby Boomers age in the United States
and abroad. For more information or to
The National Association of Professional
access a nationwide directory of profesGeriatric Care Managers (NAPGCM)
sional geriatric care managers, please
was formed in 1985 to advance dignified
visit www.caremanager.org.
care for older adults and their families.
Professional Geriatric Care Managers
throughout the country will celebrate
National Geriatric Care Manager Month
by providing seminars, webinars, open
houses, special events and educational
activities for professionals and the general public. You may wish to use the following information from National in your
press release or other materials.
MIDWEST CHAPTER NAPGCM
UNIT LEADERS
Chicago: Julie Fohrman - Co-Chair
North Shore Geriatric Care Management – Highland Park, IL
847-780-4733 Julie@northshoregeriatric.com
Chicago: Kim Hand - Co-Chair
North Shore Senior Center - Northfield, IL
847-784-6061 khand@nssc.org
Cincinnati: Peggy Slade-Sowders
Living Well Senior Solutions - Cincinnati, OH
513-561-0222 pslade-sowders@erhinc.com
Cleveland: Jennifer Beach
Advocate for Elders - Rocky River, OH
216-406-3139 jbeach@advocate4elders.com
Detroit: Marcia Filek
Senior Care Solutions by Oakwood - MI
866-775-1869 filekm@oakwood.org
Detroit: Erica Saum
Eldercare Solutions of Michigan/JFS - MI
248-592-2664 esaum@fjsdetroit.org
Illiana: Sara Moore
Illiana Care Solutions, LLC - State Line, IN
765-337-3995 saracares@hotmail.com
Indiana: Susan Wack
SW Professional Care Management - Carmel, IN
317-346-0440 susanwack@gmail.com
Iowa: Ann Ruckdaschell
Prairie Rose Care Management – North Liberty, IA
319-325-2847 ann@prairierosecare.com
Kansas City: Annice Davis White
The Caring Heart - Overland Park, KS
913-907-8666 thecaringheart@sbcglobal.net
Mid-Missouri: Anne Reeves
Elder Care Resources, LLC - Columbia, MO
573-881-5008 eldercaresupport@aol.com
Minneapolis: Kathleen Dempsey
Pathfinder Care Management / Rent A Daughter - Minneapolis, MN
612-729-9096 kathleen@pathfinder-scc.com
Omaha: Jan Hannasch
ElderLife Consultants - Omaha, NE
402-330-3079 janrn@cox.net
SE Wisconsin: Kari Klatt
Stowell Associates - Milwaukee, WI
414-963-2600 karik@caremanagedhomecare.com
St. Louis: Judy Mange
Aging Well - St. Louis, MO
314-962-9115 mangej@msn.com
NAPGCM STAFF
Julie Wagner
NAPGCM
P 520.881.8008 F 520.325.7925 Operations/Publications/Registrar
M-F 8:00 a.m. to 4:30 p.m., MST jwagner@napgcm.org ext 7007
3275 West Ina Rd Ste 130
Sarah Garcia,
Tucson, AZ 85741
Membership/Database/Products
Kaaren Boothroyd, Exec Director sgarcia@napgcm.org ext 7003
kboothroyd@napgcm.org ext 7001 Pam Carlson, Meeting Planner
meetings@napgcm.org
Amanda Mizell, Technology/
520-270-1541
Membership/Organizational Support
amizell@napgcm.org ext 7005
PRESIDENTIAL
MOMENTS
Debbie Feldman
Chapter President 2013-2014
by
Hopefully spring has finally sprung after a very snowy
and cold winter for all of us in the Midwest.
Better promote the NAPGCM brand for the Association and
its membership
I want to remind everyone to read their e-blasts from
both the Midwest Chapter as well as from National.
• Form a Branding Task Force
These important updates contain interesting
information to enhance our knowledge and practices.
For example the April 2nd e-blast “Protecting Access
to Medicare Act of 2014” talked about the extension
of the therapy cap process; postponement of the twomidnight rule and a few other benefits that we need to
be concerned about for our clients.
I thought that I would use my Presidential Moments for
this quarter to highlight the major projects NAPGCM
has undertaken: Benchmarking Study and Branding
Project. I am very excited about both projects and want
to highlight some of the major points.
Thank you to those of you who took the time to complete
the Benchmarking Study. This study inspires us to
examine our practices and compare them with those
across the country, allowing us to recognize our strengths
while offering insight for improvement. As stated by Amy
Abrams, Chair of the Research Committee;
“The Benchmarking is a method through which industries
develop best practices and establish standards. The results
of this study will provide dozens of comprehensive statistical
comparisons on finance, operations, and sales-data that
care managers need to make sound decisions about their
businesses. Through benchmarking, we gather important
demographic information about our membership, which
allows us to:
• Evaluate current NAPGCM branding and possible
improvements to existing branding
• Investigate rebranding of NAPGCM and a possible
name change, including the potential costs and impacts.
(Branding Task Force)
Measurement of Success
• Present preliminary plan of action for branding and/or
rebranding by April 2013
And at the beginning of 2014, NAPGCM has informed
the membership that they have hired Jane Cavalier of
BrightMark Consulting to head our Branding Project.
As stated by NAPGCM, “The goal of the Branding Project
is to distinguish our members and our association as the
dominant industry brand that is recognized by providers,
clients, families, and the general public.”
NAPGCM also shares that the way the Branding Project will
help each member by providing us:
• a way to differentiate yourself from the competition
• credibility and clarity to your profession and your business
• language and tools to better market your business
• a strong voice in the future of health care
• Describe the industry: who we are,
who we serve, and what we do
Please read this issues Branding FAQs
and visit National’s website.
• Differentiate ourselves from the competition
I would also like to invite you get involved with our
Midwest Chapter, we are looking for members to assist
on various committees and our local Units are scheduling
some interesting and informative programs. See the list of
committees and chairs and Unit leaders in this issue.
• Demonstrate the value of
professional geriatric care management”
And, this leads me to the Branding Project.
NAPGCM began formally talking about Branding at
their Board Meeting in October, 2012 and the Board
updated the 2012 NAPGCM Strategic Plan with the goal:
I am looking forward to seeing many of you in Nashville
at our National Conference.
All the best, Debbie
Units On The Go!
1ST QUARTER UNIT REPORTS
In the 1st Quarter of 2014, the Midwest Chapter held 16 unit meetings; on average most units held
between 1 and 3 meetings during the quarter. Attendance at unit meetings ranged from 3 to 13 people.
Six new members joined various unit meetings.
Chicago
On March 19, 2014 Janna Dutton, Esq. spoke on Medicaid.
There has been a lot of discussion on the issue of ethics
and Silverado (assisted living facilities nationwide) that
have offered care managers who refer to their communities’
payment of care management services when their clients
are admitted to their facilities. We have invited Phyllis
Brostoff to join by SKYPE our next meeting to discuss the
ethics of this offer.
compare facilities’ services. Additionally, she discussed
effective advocacy skills when trying to resolve concerns in
a particular facility.
Deb Bosler, RN, CCM, started her own private GCM
business: Lakeside Senior Care Management. A special
thanks to our own Connie Croyle who stepped down in
January after serving on the Midwest Chapter board for three
consecutive terms not to mention chairing our states’ first
Chapter conference. We’ll be interested to see what you get
involved in next!
Cincinnati
Margaret Sexton was invited to the meeting in January.
Iowa
She is a LSW who is interested in the field and it was a
New owners have been learning the business so no GCM
good opportunity for her to explore the career with the local meeting held 1st quarter.
chapter members.
Kansas City
Detroit
Kansas City unit member Natalie Schneider, RN, CNC
Marcia Filek and Erica Saum are the new unit leaders.
presented a work shop on “Dealing with Difficult Patients
On March 7, 2014 we held a Unit Meeting at Nanny’s Inn,
and their Families”. Her presentation concentrated on the
an adult foster home, to learn more about what they offer
nature and principles of behavior and counter transference
and to build a good working relationship with the owner.
and how it influences relationships between professionals
We discussed having an educational meet and greet for
and their patients or clients. The unit is working diligently
our partners in the community to meet our Midwest Detroit
on plans for the 2014 Chapter conference.
Chapter members. Our goal is to increase the visibility of care
MidMissouri
management, of who we are and how we can work together.
Mid-Missouri has requested to disband the unit due to lack of
A network survey was distributed to all members to see what growth. The 2 members will be welcomed into the St. Louis
they are looking for from their membership. Results will be
unit for activities when possible.
shared at our next scheduled meeting on May 2, 2014.
St. Louis
Illiana
The unit had its annual winter retreat in January where we
The Illiana unit met on March 19 at Family Care Mgt. in
made plans for the 2014 year. In February, the meeting was
Georgetown, IL. Our educational speaker was Matt Myrick,
held at Paraquad and we learned about their programs - with
Certified State Guardian for Illinois. We had an excellent
a focus on services they offer for the hearing impaired. Later
time of sharing what guardians do and what geriatric care
in February, unit members met for a happy hour; significant
managers do. Weather was terrible on this day, and there
others were also invited. The March meeting was held at
were only 4 members present.
an assisted living facility with a community senior wellness
component. We discussed the NAPGCM Benchmarking and
Linda Brown of Family Care Management is having great
Branding projects.
success with Senior Bridge and Humana project. Sara Moore
is enjoying great success with starting Illiana Care Solutions, The unit is working on developing a CEU event for
LLC. Future plans for Illiana Care Solutions include bringing
professionals in the community. It will be focused on Ethics
Sara’s husband, Sam on board and he will be concentrating
and is planned for July.
on Senior Move Management. Donna Granger has downsized
SE Wisconsin
and is only doing consultations.
The unit is planning for Advanced Clinical Topics and
Indiana
outreach presentations. Phyllis Brostoff and Valerie Stefanich
Cynthia McQuigg, MSW, LCSW, former Assisted Living
Co-founders of Stowell Associates received the Governor’s
Ombudsman for Central Indiana, spoke with us about
Wisconsin Trail Blazer’s Award. The unit received funding
educating families on the difference between licensed
support from the MW Chapter for an ad in the Senior
residential care facilities and non-licensed residential care
Resources Directory, listing local members and their
facilities (or “Housing with Services Establishment”) and
agencies.
the use of required state Disclosure Forms in order to
Growing Demand for Care Managers as Health Industry
Turns to New Delivery Models (Part 2 of 2)
By Sherry S. Kotsman, Psy.D, MA, CADC, MISA, CCM
(Part 1 published in January, 2014 Midwest GCM Newsletter)
The Industry Shift
intensity of said visits.
History of Integration
The “baby boom” generation is expected
to have a significant affect on the cost of
long-term care, articulately as a result of
increased longevity and increasing need
for complex care.
Finally, the New England Journal of
Medicine published an article which
stated that one in five seniors are rehospitalized within 30 days of discharge.
Medicare beneficiaries only account for
approximately 15 percent of the US population, however Medicare beneficiaries
alone account for more than 37 percent
of hospitalizations, and more than 47
percent of total hospital costs.
SeniorBridge, a national private-pay
care management company, had been
providing private-pay care management
and home care for more than 10 years
through its 50 clinical offices and nationwide care management network.
These statistics go hand-in-hand with the
overall understanding that those living with
chronic diseases face a greater risk of having deficits in activities of daily living (ADL)
and instrumental activities of daily living
(IADL). Recent studies have linked high
rates of hospitalizations and emergency
room visits among senior citizens to chronic
conditions and functional limitations.
The Lewin Group analysis of medical expenditures in 2010 indicated that seniors
living with multiple chronic conditions
and receiving help with IDAL and/or ADL
deficits were 7 times more likely to be
among the top five percent of the most
expensive patients to treat, as defined by
the total-medical-claims expense in the
prior 12-month period. This was more
than twice the rate of those seniors who
were living with multiple chronic care
conditions alone.
At the same time, Chan et al. published
a study in the Archives of Physical Medicine and Rehabilitation, which argued
that cost increases are attributed to a
higher frequency of care events, such as
hospital admissions and outpatient visits,
and not as a result of an increase in the
Yet what is unnerving about this data is
that these statistics are not a result of
seniors simply being “sicker” than the rest
of the population, as many would jump to
conclude. Studies have shown that only
about half of seniors recall receiving selfcare instructions, or even seeing a physician after they are discharged. Furthermore, it can be argued that the information
provided is overwhelming and/or difficult
for the patients to interpret, and thus the
critical instructions needed for their care is
not understood by the recipient.
Tim Ledeam, LCSW, a Humana Cares
/ SeniorBridge social worker care
manager, “Many of my clients are not
even aware that they should be receiving self-care instructions after they are
discharged.” What one can conclude
from these findings is that many of these
hospitalizations and re-hospitalizations
could easily be avoided with an increase
of direct education of the seniors.
Peer Case Teleconferences
Sign up now for an NAPGCM
Telephonic Peer Case Conference!
They are part of your member benefit
package and are free to active members.
These toll-free conference calls challenge
us to approach our unique day-to-day
Care Management activities in creative
new ways and meet NACCM certification
requirement for consultation/supervision too.
Advance registration is required.
Watch for monthly e-blasts about
how to take part.
2014 PEER CASE
TELECONFERENCE SCHEDULE
May 21, 2014 — 4 PM CT / 5 PM ET
June 18, 2014 — 4 PM CT / 5 PM ET
July 23, 2014 — 4 PM CT / 5 PM ET
August 20, 2014 — 4 PM CT / 5 PM ET
September 17, 2014 — 4 PM CT / 5 PM ET
October 15, 2014 — 4 PM CT / 5 PM ET
November 19, 2014 — 4 PM CT / 5 PM ET
December 17, 2014 — 4 PM CT / 5 PM ET
RSVP or Send Questions to:
Annice Davis White, MS, CMC, LACHA
913-901-8666 thecaringheart@sbcglobal.net
Katherine Matthews PT, CMC
314-303-8211 journeysinaging@sbcglobal.net
In 2010, clients receiving the company’s
integrated care management services
had 90 percent fewer emergency room
admissions, 80 percent fewer hospitalizations, and 70 percent fewer 30-day
readmission to hospitals, in comparison
to national data. The clients included
in this study averaged 80 years of age,
were living with multiple chronic illnesses,
at least 5 deficits of ADLs and/or IADLs,
and many had limited family or social
support. All of these factors placed the
clients included in this study at the highest risk for hospitalization and costly care.
In July of 2012, the national health company Humana acquired SeniorBridge
and merged the program with its existing
telephonic care management organization, Humana Cares. This was done in
order to improve health outcomes and
cost efficiencies among members, and
thus the combined team of Humana
Cares / SeniorBridge care managers
was born. With the opportunity to serve
both private pay clients and Humana
members, exciting opportunities were
created for care managers outside of the
company as well, as they could join the
care management network to get free
referrals of cases, guaranteed payment,
and an opportunity to practice independently with clinical and technical support
from a national company.
As elements of health care reform
continue to be implemented in 2014,
opportunities for care managers will
only grow as evidence demonstrates the
professionals’ ability to reduce hospital
readmissions and therefore costs, while
improving patient satisfaction with the
care they receive.
To learn more about joining the Care Management Network, contact CMNetwork@
seniorbridge.com or call 1-866-506-1212.
Dr. Sherry Kostman is a regional manager at
Humana Cares / SeniorBridge overseeing
operations in Chicago, Texas and other areas.
By Kari Klatt,
Editor
MEMBER SPOTLIGHT
Governor’s Trailblazer Award For Women in Business
On April 9, 2014, Phyllis Brostoff and Valerie Stefanich, co-founders and co-owners
of Stowell Associates, received the Governor’s Trailblazer Award for Women in
Business for starting and sustaining a business at a time when there were few
resources and role models for women to do so.
Now in its 31st year of business, Stowell Associates has become nationally recognized for excellence in care managed homecare services to the aging, disabled
adults and to their families. The agency now employees close to 200 people. It
has been named as a Top Work Place in Southeastern Wisconsin for the last three
years and received a Torch Award from the Better Business Bureau for Business
Ethics in 2004.
Both Brostoff and Stefanich are proud to have built their
agency based on the ethics and values of the social work
profession. They have actively participated in the national
development of the specialty practice of geriatric care
management during the past 30 years.
In November, 2013, the agency established the
Stowell Associates Care Management Scholarship Fund
at the University of Wisconsin-Milwaukee to honor the
30th anniversary of the agency. All contributions to this
fund are gratefully accepted at http://givetouwm.uwmfdn.org.
Branding Project FAQs
(from NAPGCM website)
All of this results in the “diluting” of our profession and adds confusion for clients and
families and the general public.
Why are we taking on this branding project?
What is branding for the profession
of care management?
As a profession and as an association,
we are at a crossroads. We are facing
challenges in a rapidly growing elder care
market such as:
Branding is how people perceive your
expertise and services. It is a promise that
conveys who you are, what you do, and
why that matters.
•Competition from other professionals with illdefined roles and credentials, such as health
care advocates, senior care advisors, etc.
•Competition from “free” services.
•Changing health care environment resulting from the Affordable Care Act which
includes 22 terms for care management
in the original bill.
•Difficulty growing jour membership.
WELCOME
New MW GCM
Members!
Betty Baumann
St. Louis, Missouri
Kristie Boettcher
Frankenmuth, Michigan
Joel Boime
St. Louis, Missouri
We are embarking on a branding project
that will define, brand, and lead the whole
profession. It will make us the dominant
industry brand that is recognized by providers, clients, families, and the general public.
When will this work begin? How long will it take?
The research has already begun. Final
reports and recommendations will be delivered in the last quarter of this year.
Deborah Danner-Gulley
Wheelersburg, Ohio
Amanda Eberhart
Kirtland, Ohio
Katharine Furniss
Hamilton, Ohio
Jennifer Gazda
Burr Ridge, Illinois
Stacy Haberstroh
Chesterfield, Missouri
Who is our consultant?
Jane Cavalier is the founder and CEO of
BrightMark consulting, one of the country’s
top banding boutiques located just outside
NYC. Jane brings over 25 year of experience building corporate identities, brands,
reputations and businesses across a wide
range of organizations from global corporation to nonprofits and even government
agencies.
From BrightMark’s website: “We believe that
branding is a process of becoming. It is a
continuous and collaborative process that
uses a wide range of abilities, from rigorous
analytics to inspired creativity. We believe
that every brand has the chance to be a
brand worthy of remark, and that the brand
is what YOU make it. Our job is to facilitate
your success.”
Carl Hirschman
Chicago, Illinois
Ann Huber
Omaha, Nebraska
Susan Hurst
Milwaukee, Wisconsin
Terrilyn Jacobs
Chesterfield, Missouri
Kari Novak
Skokie, Illinois
Kristine Ohlman
St. Louis, Missouri
Kathleen Renowden
Delavan, Wisconsin
Deirdre Simpson-Rhoads
Round Lake Beach, Illinois
Diane Schwartz
West Bloomfield, Michigan
Lauren Sherman
Burr Ridge, Illinois
2014 MIDWEST CHAPTER GCM BOARD OF DIRECTORS
President (2013-2014): Debra Feldman MSW, LCSW, CMC
Debra Feldman & Associates - Buffalo Grove, IL
(847) 913-1700 • feldman.debra@comcast.net
Executive Committee-Chair, Finance Committee
Immediate Past President: (2013) Jan Welsh MS, CRC, CMC
Special Care for Older Adults LLC - Cincinnati OH
(513) 242-3587 • welcare@fuse.net
Nominations and Newsletter Committee
Vice President (2014-2015): Annice White MS, CMC, LCHA
The Caring Heart - Overland Park, KS
(913) 901-8666 • thecaringheart@sbcglobal.net
Peer Case Conference Co-Chair, Executive, Conference & By-Laws Committee
Secretary (2014-2015): Jennifer Beach BS, MA, LSW, C-SWCM
Rocky River, OH • (216) 406-3139 • jbeach@advocate4elders.com
Executive Committee, Nominating Committee
Treasurer (2013-2014) Mary Pitsch CSW, CMC
Embrace Care Management LLC - Sheboygan, WI
(920) 451-6228 • Embrace_maryp@att.net
Executive Committee, Finance Committee
Board Members
(2014-2015) Chris Bangtson MS, CMC
Pairie Rose Care Manager - North Liberty, IA
(319) 337-8922 • chris.bangtson@gmail.com
Unit Coordination – Co-Chair, Membership Committee
(2013-2014) Marianne Ewig MSW, ACSW, CASWCM
September Managed Care For Later Years - Milwaukee, WI
(414) 774-5800 • septewig@gmail.com
Co-Chair Mentoring and Co-Chair Membership
(2014-2015) Joel Gottsacker BA, MSW, LMSW, CCM
GeriatRx, LLC - Farmington Hills, MI
(248) 660-0651 • joel@GeriatRx.net
Electronic Communication Committee, Finance Committee
(2014-2015) Kimberly Hand MS, CMC
North Shore Senior Center - Northfield, IL
(847) 784-6061 • khand@nssc.org
Conference Committee
(2013-2014) Cheryl Hendrixson BSN, RN, CMC
ASU Group/Age Navigation - Indianapolis, IN
(317) 879-1176 • chendrixson@agenavigation.com
Membership Committee Co-Chair
(2014-2015) Kari Lee Klatt LCSW, RN, C-ASWCM
Stowell Associates - Milwaukee, WI
(414) 963-2600 • karik@caremanagedhomecare.com
Newsletter Committee – Chair
(2013-2014) Gail Lee MA, LCSW, CCM, CEAP
Purcell and Amen – Attorneys at Law - St. Louis, MO
(314) 966-8077 • glee@yourestatematters.com
Electronic Communication Committee – Chair,
Conference Committee, Newsletter Committee, Membership Committee
(2013-2014) Judy Mange MBA, PT, CMC
Aging Well - Saint Louis, MO
(314) 962-9115 • mangej@msn.com
Unit Coordination – Co-Chair, Ethics Committee,
Membership Committee and Ethics Committee Chair
(2014-2015) Maria Miskovic BSW, MSW, LCSW, C-ASWCM
Care Choice Care Management, LLC - High Ridge, MO
(636) 288-1764 • maria@carechoicestl.com
Mentoring Co-Chair
the WORD on ETHICS
ETHICS COMMITTEE
Judy Mange, Chair
Phyllis Brostoff — Kim Such-Smith — Sherry Kostman
A source for clarification on ethical questions in your practice…..
The Midwest Chapter Ethics Committee remains available to the membership. The committee’s goal is to offer the membership a place to
discuss/brainstorm any ethical or business practice dilemma which may
be of concern to their practice.
Committee’s responses are based on the NAPGCM Code of Ethics
and Standards of Practice. These are available on the web site (www.
caremanager.org ) under the “About Care Management” tab. From there
you go to “Certification and Professional Conduct” where you will find
the Code of Ethics and Standards of Practice. These are great to refer
to when you have a question.
If you are in a quandary about an issue with your clients related to ethics or a business practice, and would like a peer consultation as to the
“best practice”, e-mail the chair of the committee at mangej@msn.com.
The question will be discussed by the Ethics Committee with the person
requesting consultation – or anonymously if you choose. Recommendations will be provided to the requesting member.
EDUCATION-COLLABORATION-RELAXATION await you at historic ELMS HOTEL & SPA
Elms Hotel & Spa
in Excelsior Springs,
Missouri on
October 24th – 26th.
Please join the
NAPGCM for
its annual Fall
Conference at the
historic and beautiful
Ems Hotel & Spa
in Excelsior Springs,
Missouri.
The location
and surrounding
communities are rich in
history and bountiful in
places to see and shop. The conference is an excellent opportunity for Professional
Geriatric Care Managers to learn the latest trends and developments in geriatric
care. It is also an opportunity for care managers to interface with colleagues from
across the Midwest and share experiences. These occasions help develop new
friends and information sources that prove invaluable in managing care.
Join us to Refresh – Collaborate - Relax. —The Kansas City Unit
NAPGCM’S MEMBER-GET-A-MEMBER
CHALLENGE IS BACK FOR 2014!
Take the Member Challenge! When you recruit
5 new members,you will earn FREE membership for 2015. Or recruit 3 new
members and take 50% off the cost of your 2015 dues. Recruiting a new
member is easy! Think about why you joined NAPGCM and what membership
gives you, and then share those experiences. Ask your colleagues to visit
www.caremanager.org to learn more about membership and its benefits.
Forward them an application and remind them to add your name in the
“referred by” line on the application so you receive your recruitment recognition.
We want this to be
THE Premium Newsletter for
Long Term Care & Geriatric Issues
Send us suggestions/info on:
•Seminars
•Educational Opportunities
•Newsworthy Info
•Personnel Changes
ADVERTISE NOW
FROM OUR MEMBERS...
What do you do that makes you laugh, reduces your
stress and helps you realize your strengths?
Where can you go to be challenged
to expand your knowledge and skills as a
professional care manager and business owner?
in the MW GCM Newsletter!
The answer from you Midwest Chapter colleagues:
Full Page $125 • 1/2 Page $85
Join a Midwest Chapter Committee.
1/4 Page $65 • 1/8 Page $35
Positioning Rates:
Back half page $175
Special Placement add $35
Issue Published/Material Closing Dates
January 14 — December 27
April 6 — March 30
July 6 — June 29
October 5 — September 28
For More Info Contact the Editor:
Kari Klatt via e-mail at
karik@caremanagedhomecare.com
All of our committees are actively seeking new members
to share their talents, network and make a difference
through our professional organization.
Judy Mange shared “I believe that in order to be a
professional, one needs to be a part of the professional
organization. Being active in the chapter keeps me
abreast of where the geriatric care management
profession is directed and lets me participate
in the vision and implement change.”
Current Committees and Chairs
Mentoring
Marianne Ewig and Maria Miskovic, Co-Chairs
Electronic Communication
Gail Lee, Chair
Newsletter
Kari Klatt, Chair
Peer Case Conferencing
Annice Davis-White and Katherine Matthews, Co-Chairs
Ethics
Judy Manage, Chair
Conference
Annice Davis-White
By-Laws
Annice Davis-White, Chair
Unit Coordination
Judy Mange and Chris Bangtson, Co-Chairs