A Symposium

You are invited to attend...
A Symposium
for Upscale Restaurant Owners and Executives
Topic of Discussion
Inadequate and inconsistent hospitality is being
delivered to guests at upscale restaurants. These
conclusions were revealed in a $450,000 two year
study conducted by GetDining Research and
Development LLC of Westlake Village, California.
As a consequence of this study, a creative and
thoughtful five step formula was developed to raise
the level of hospitality industry wide. Concepts,
Methods & Tools will be discussed to raise
hospitality to the exceptional level.
Date:
May 17, 2014
Time:
8:00AM-10:30AM
Location: Get Dining Research & Development
741 Lakefield Road Suite I
Westlake Village, California 91361
info@getdining.com
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Recognizing Exceptional
Servers, Hosts and Bartenders
At this
Quintin Bauerle
Tuscany il Ristorante
Westlake Village, California
Symposium...
You can expect
Briana Feehan
Girasol
Studio City, California
… to hear and observe creative, thoughtful and
innovative solutions that will stimulate your thought
process with possibilities that can be achieved
… to be presented concepts and supporting research
data in a simple, easy to understand format
Kris Johnson
… to observe tested methods and tools demonstrated by
our staff and Hospie Award Winners and Runners Up
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Santos Frias
Trattoria Neapolis
Pasadena, California
Paul Gagliano
Olive’s Bistro
Burbank, California
Kim Kvarda
Paul Martin’s American Grill
Westlake Village, California
Trattoria Neapolis
Pasadena, California
You will not experience
… an arrogant “know it all attitude” or use of
condescending presentation techniques
Michael Robb
Lure Fish House
Ventura, California
Samantha Madec
Lure Fish House
Camarillo, California
… thoughts, statements or declarations presented
without credible substantiation
Jamie Patterson
Larsen’s Steakhouse
Encino, California
Timnesha Solise
Ruth’s Chris Steak House
Woodland Hills, California
Juan Torres
Boccaccio’s Restaurant
Westlake Village, California
Symposium Agenda
7:45am – 8:00am
Welcome… coffee, juice, fruit, bagels & breakfast goodies
8:00am – 8:15am
Sean McGillivray Managing Partner GetDining LLC.
Why coaches, leaders and teams using innovative methods and
tools such as co-opetition, parsimony and analytics will change
the way restrauteurs operate their upscale restaurants.
8:15am – 8:25am
Fred Gaskin PhD, Former College President & Lifetime Educator
An evaluation of GetDining’s coaching and teaching
methods after 50 hours of observation.
8:25am – 8:35am
Warren Sullivan Former VP Xerox Corp., Newspaper Columnist,
Worldwide Fine Diner and VP Concept Development with GetDining LLC.
The GetDining concepts…simple to understand yet complex to implement
8:35am – 8:50am
Meghan Carroll CDL, Manager GetDining LLC
GetDining’s research studies… three key findings
8:50am – 9:05am
Josh Hillinger CDL, Manager GetDining LLC
The co-opetition strategy...three powerful applications
9:05am – 9:15am
Break
9:15am – 9:30am
Luis Fernandez CDL, Manager GetDining LLC
Effective coaching tools...urc and the debate tool
9:30am – 9:45am
2014 Hospie Winners & Runners up
Practical uses of Get Dining’s concepts
9:45am – 9:55am
Cindy Weil, Get Dining Manager Video & Photography
Producing videos for development and promotion
9:55am – 10:10am
Austin Guthals Senior Software Engineer
Using intelligent analytics to measure,monitor and track all goals
10:10am – 10:30am
Sean McGillivray, GetDining Team & Hospie Winners
Future challenges upscale restaurants will face and
why GetDining’s concepts will aid in driving profits.
Upscale Restaurant Hospitality…
the art of extending and sustaining graciousness while simutaneously
imparting a genuine interest in the dining experience of every guest.
-Sean McGillivray, Managing Partner
Get Dining Research and Development LLC
Get Dining Research and Development
(o) 805-371-4885
741 Lakefield Rd Suite I
(f) 805-371-4955
Westlake Village, California 91361
www.GetDining.com