How Telenet harmonizes its KPI`s in a centralized Dashboard

Telenet harmonizes its KPI’s in a
centralized KPI Dashboard
using an IBM TM1 backbone and a mobile frontend with IBM
Cognos active reports
IBM Connect (Brussels) - 24/05/16
Niko Poortmans, Rudy Verlinden
Telenet
Speakers
Rudy Verlinden
Niko Poortmans
Director ERP & BI
BI Manager
PM iRep (KPI Dashboard Project)
Niko.poortmans@staff.telenet.be
Rudy.verlinden@staff.telenet.be
2
Agenda
Intro Telenet
Context
What are KPI vs traditional reporting
Tool / implementation partner selection
Approach
Architecture
Demo
Lessons learned
3
Telenet Intro
Rudy Verlinden
The story of Telenet
Breedband
internet
Analoge TV
1998
1997
Launch IDTV
2003
2002
Telefonie
Interkabel /
Telefoon retailer
2007
2005
Pay TV
HDTV &
Hosting
Sporting Telenet
/ Fibernet
2010
2008
Whoppa /
Rex & Rio
2012
2010
Data security /
Yelo
Participatie De
Vijver Media/
Play Sports
2014
2013
KING & KONG /
Yelo TV
2015
De Grote
Netwerf/ Play &
Play More
2016
Overname BASE
Company
5
Some numbers
+1 miljoen
Tripleplay-klanten
250 extra
jobs
De Grote Netwerf
50%
Vacatures intern
ingevuld
€30 mio
Investering in
Vlaamse producties
2300
Medewerkers
€500 mio
250
Nieuwe
medewerkers
in 2015
Investering in
De Grote Netwerf
6
iRep Project
Niko Poortmans
7
Context
Different tools, different presentation methods, different definitions
à Leads to misalignment
Solution
Central tool and presentation layer
Common definitions, centrally published numbers
Available on multiple devices (mobility)
8
What are KPI's vs traditional reporting
KPI ?
Quantifiable measurements
Common agreement upfront
Reflect organizational goals
Evaluates the success of an organization
Periodic achievements on operational goals
(defects, customer sat, …)
Progress towards strategic goals.
9
Approach
Partner & Tool Selection
POC & Mock-ups
Execution
Business Track – Finance & Controlling
KPI selection & common agreements
KPI definition and target setting
Validating layout
Technical Track – IT
Generic tooling & Layout
Cube design, data collection
Security
Mobility
10
Partner & Tool Selection
Tool selection winner : IBM TM1 / IBM Cognos
Flexibility
To structure data (relationships, cause & effect, cube hierarchy, …)
To build scorecards
Architectural fit :
Native integration between TM1 & Cognos à Extended visualization possibilities
without additional ETL steps.
Datawarehouse = IBM Technology (Datastage, Cognos, SPSS)
Mobile capability
Cognos “Active” reports – tweakable visualisation layer – app-like experience
11
Partner Selection winner : Deloitte
Experience, external knowledge and skilled graphical designers
Extending existing strategic partnership
Architecture
Datawarehouse
Source
Source
Appl.
Source
Appl.
Source
Appl.
CLDM
ODS
DS
DS
IBM TM1
IBM Cognos
Data
Mart
Operational
Actuals
IBM
Datastage
KPI
Data/
App
EPM
ERP
Manual input
Financial
Actuals/Budg
Finance
Cubes
Actuals
Manual input
(Comment/Targets)
12
iRep dashboard
(Active report)
Client
Application
Airwatch
(Mobile Device
Mgmt)
Questions
13
Thank you!