What Will Be Covered

PENETAPAN KPI KETUA
PENGARAH JPPKK DAN
PENGGUNAAN PERISIAN
BALANCE SCORE CARD DI
JPPKK
EN AMIR MD NOOR
PENGARAH BAHAGIAN PEMBANGUNAN DASAR
KEY PERFORMANCE
INDICATORS
• Key Performance Indicators (KPI) or
sometimes known as Key Success
Indicators (KSI), help an organization
define and measure progress toward
organisational goals.
KEY PERFORMANCE
INDICATORS
WHAT ?
• KPI are financial and non-financial
measures or metrics used to help an
organisation define and evaluate how
successful it is, typically in terms of
making progress towards its long-term
organisational goals.
• KPIs can be specified by answering the
question, "What is really important to
different stakeholders?".
KEY PERFORMANCE
INDICATORS
WHY ?
• KPIs are frequently used to "value" difficult
to measure activities such as the benefits
of leadership development, engagement,
service, and satisfaction.
• The KPIs differ depending on the nature of
the organisation and the organisation's
strategy. They help to evaluate the
progress of an organisation towards its
vision and long-term goals, especially
toward difficult to quantify knowledgebased goals.
KEY PERFORMANCE
INDICATORS
HOW ?
• KPIs are typically tied to an organisation's
strategy using concepts or techniques
such as the Balanced Scorecard.
KEY PERFORMANCE
INDICATORS
EXAMPLE
• A KPI is a key part of a measurable
objective, which is made up of a direction,
KPI, benchmark, target, and time frame.
For example: "Increase enrolment in
polytechnics from 84,500 in 2008 to
85,000 in 2009". In this case, enrolment in
polytechnics ' is the KPI.
KPI MENTERI PENGAJIAN
TINGGI
•
•
Juga dikenali sebagai Petunjuk
Prestasi Utama (PPU)
Terbahagi kepada 4 kategori:
– Pelaksanaan Pelan Strategik Pengajian
Tinggi Negara;
– Pendemokrasian Pengajian Tinggi;
– Pembangunan Pelajar Institusi Pengajian
Tinggi; dan
– Pengantarabangsaan Pengajian Tinggi.
PPU Kementerian
KPI Kementerian
•
•
Mengandungi 21 KPI
4 KPI berkait dengan JPPKK:
•
•
Peningkatan Enrolmen Pelajar di IPT, Politeknik dan Kolej
Komuniti;
Peningkatan Pembelajaran Sepanjang Hayat melalui :
–
–
•
•
Penyertaan kursus-kursus pendek di Kolej Komuniti; dan
Penyertaan program-program eksekutif di IPTA dan
Politeknik
Perluasan dan pemantapan program finishing school; dan
Program peningkatan kebolehpasaran graduat.
Menterjemahkan KPI Kementerian
kepada KPI KP JPPKK
Visi & Misi
Perspektif BSC
Objektif Strategik
Visi KPT :
Menjadikan Malaysia Pusat Kecemerlangan
Pengajian Tinggi Menjelang Tahun 2020
Visi JPPKK :
Menjadi peneraju dalam pendidikan dan latihan
peringkat separa profesional yang berkualiti dan
bertaraf dunia serta pemangkin pembelajaran
sepanjang hayat yang berkesan bagi memenuhi
keperluan modal insan negara
Misi JPPKK :
Komited untuk memartabatkan pendidikan dan
latihan Politeknik dan Kolej Komuniti melalui
kurikulum yang relevan lagi dinamik, program
latihan dan kemajuan kerjaya staf yang efektif
dan penjaminan kualiti yang berterusan
Stake holders (Pelanggan & Menjadi Institusi Pilihan
Pemegang Taruh)
Menghasilkan Graduat Berkualiti
Tinggi
Membudayakan PSH
Menggiatkan
Pengantarabangsaan
Internal
Process
(Proses Meluaskan Akses dan ekuiti
Dalaman)
Menambahbaik kualiti P&P
Mengukuhkan institusi politeknik
dan kolej komuniti
Meningkatkan Penyelidikan &
Inovasi
Organisational
Growth Memperkasa
Penyampaian
(Pembangunan Organisasi)
JPPKK
Meningkatkan Kompetensi Staf
Financial (Kewangan)
Melaksanakan
Pengurusan
Kewangan Berkesan
KPI KP JPPKK
KPI KP JPPKK
1.
2.
3.
4.
5.
Students Registration Against Norm (Jan 2009) - 20,300
Nos
Students Registration Against Norm (July 2009) - 36,800
Nos
Number of participants in Lifelong Learning Programmes 109,000
Number of Lifelong Learning Programmes Offered - 3,050
Participation in:
1) Masyarakat Prihatin - 7,000
2) Keusahawanan - 8,000
3) Latihan Pekerja - 38,000
4) Pengukuhan Graduat - 10,000
KPI KP JPPKK
6.
7.
8.
9.
10.
11.
12.
13.
% of polytechnic and community college graduates
employed (incl. further studies) within 6 months after
graduation - 65 %
Number of participation in international competition - 1 Nos
Number of staff attending overseas' programmes - 25 Nos
Student Enrollment (Jan 2009) - 101,000
Student Enrollment (July 2009) - 102,500
Number of New Programmes Introduced - 5 Nos
Number of colloquium conducted from internal researchers
- 3 Nos
Number of papers & articles produced by DPCCE and
published in journals - 6 Nos
KPI KP JPPKK
14. Number of Inventive Competitions Organised - 2 Nos
15. Percentage of students giving positive assessment on
teaching and learning - 83 % (KK)
16. Teaching and Learning Assessment Score For Polytechnic
Lecturers > 60 % (Poli)
17. Percentage of academic staff with PhD & Masters - 15 %
18. Percentage of programme accredited by MQA or approved
by JPA- 100 %
19. Development of Competency Standards for Polytechnic
Programmes > 20 %
20. Establishment of Institutional Rating System
21. Participation in SSR - 2 Polytechnics
KPI KP JPPKK
22. Identification for niche area in Polytechnics by August 2009
23. National Polytechnic & Community College Alumni
Gathering Events – 1
24. National Industry Dialogue for Polytechnic & Community
College - 1 Nos
25. Percentage of posts filled through recruitment and
promotion for approved positions - 95 %
26. Polytechnic & Community College Act to be submitted to
the AG's Chambers - Dec 09
27. Final Polytechnic Action Plan lock-in into e-PMO by August
2009
28. Percentage of Customer Complaints fully resolved > 90 %
KPI KP JPPKK
29. Percentage of faulty ICT equipments complaints fully
rectified > 95 %
30. Training fulfilment of 7 days - 85 %
31. No. of new lecturers cohorts trained in Instructional &
Andragogy Leadership 2009 : 3 Cohorts
32. Budget Utilisation :
- Operational Expenditure > 95 %
- Development Expenditure > 90%
33. Percentage of bills settled within 14 days - 90 %
CASCADING KPI KP
Contoh
TKP POLI, 28,000
Pengarah, Bhgn
Pengambilan Pelajar,
POLI 28,000
TKP POLI, 3,000
TKP KK, 106,000
TKP KK, 8,800
Pengarah, Bhgn
Pengambilan Pelajar,
KK 8,800
41 Pengarah-pengarah
KK, 8,800
27 Pengarah-pengarah
Politeknik, 28,000
Pengarah, Bhgn
Pembangunan
Akademik POLI,
3,000
27 Pengarah-pengarah
Politeknik, 28,000
Pengarah, Bhgn
Pembangunan
Akademik KK,
106,000
41 Pengarah-pengarah
KK, 8,800
PENGURUSAN PRESTASI
MENGGUNAKAN KAEDAH
BALANCED SCORECARD
DPCCE BALANCED
SCORECARD
• What is a Balanced Scorecard (BSC)?
– It is an approach to strategic management
– It manages performance for organisations
– BSC views organisation in 4 perspectives,
develop metrics, collect data and analyse it
relative to each perspectives
Policy Development Division
Department of Polytechnic & Community College Education
DPCCE BALANCED SCORECARD –
THE 4 PERSPECTIVES
(Robert Kaplan & David Norton)
ƒ
ƒ
ƒ
ƒ
The Financial Perspective
The Customer Perspective
The Internal Process Perspective
The Learning & Growth Perspective
Policy Development Division
Department of Polytechnic & Community College Education
DPCCE BALANCED SCORECARD –
THE DPCCE STRATEGY MAP
Institution of choice
Outcomes
High quality graduates
Stakeholder
Cultivating Lifelong Learning
Intensifying Internationalisation
Broadening Access & Enhancing Equity
Internal Processes
Enhancing Research
&
Innovation
Improving The Quality
of Teaching & Learning
Strengthening
Institutions of
Higher Learning
Reinforcing the DPCCE Delivery
Organisational Growth
Developing
Competent
Staff
Policy Development
Division
Department of Polytechnic & Community College Education
Financial
Good Financial Management
2008 ACHIEVEMENT
KPI KP JPPKK
Q&A