quering new markets, growing number of flights and a steady
Transcription
quering new markets, growing number of flights and a steady
2 3 Razgovor sa povodom – dr Zoran Đurišić, predsjednik Montenegro Airlinesa Uspjeh kao imperativ B ilo je potrebno mnogo volje, hrabrosti, vizije i znanja za suočavanje sa izazovom stvaranja crnogorske avio-kompanije u vremenu koje nije bilo naklonjeno takvoj ideji, u sredini koja nije vjerovala u to... Ekonomija je bila u kolapsu, sankcije, rat u susjedstvu... Koridor do uspjeha, kao krajnje destinacije, od samog početka bio je prepun iskušenja. Mnogi nisu vjerovali u mogućnost ostvarenja i održivosti ovakvog projekta. Sama ideja o osnivanju crnogorske avio-kompanije devedesetih godina imala je prizvuk političke nepodobnosti. Idejni tvorac i utemeljivač kompanije bio je jedan od rijetkih koji je smatrao da Montenegro Airlinesovom orlu nije rano da poleti. Početkom devedesetih dr Zoran Đurišić svoju viziju pretočio je u djelo. Montenegro Airlines 24. oktobra 2011. godine slavi sedamnaest godina svog postojanja. O razvoju, planovima i o putovanjima uopšte, razgovarali smo sa prvim čovjekom i utemeljivačem kompanije – dr Zoranom Đurišićem. Recite nam nešto o samom razvoju kompanije… Avio-kompanija je osnovana 24. oktobra 1994. godine. Iako je ideja o osnivanju crnogorske avio-kompanije postojala mnogo duže, početkom devedesetih ova ideja je detaljno elaborirana u Vladinoj Agenciji za prestrukturiranje privrede i strana ulaganja. Tada je konstatovano da saobraćajna povezanost Crne Gore sa svijetom ne odgovara potrebama savremenog turizma, kao ni potrebama poslovnih ljudi. Nakon što je 1993. godine Vlada prihvatila ideju o osnivanju avio-kompanije, pristupilo se brojnim administrativnim pripremama. Osnivački akt potpisan je u septembru 1994. godine, a kompanija je registrovana 24. oktobra 1994. godine za obavljanje redovnog domaćeg i međunarodnog putničkog i charter saobraćaja, kao i za prevoz prtljaga i pošte. Montenegro Airlines jedna je od rijetkih kompanija u Evropi koja se razvijala u specifičnim okolnostima. Naši putnici morali su da imaju vize za putovanja. Ovo je bio faktor koji je umnogome usporavao razvoj kompanije. Da nije bilo ove okolnosti, imali bismo veći broj prevezenih putnika. Kompanije iz EU nisu se suočavale sa takvim problemom i bile su u prednosti u odnosu na nas – Montenegro Airlinesovi putnici tek su poslije petnaest godina njegovog postojanja dočekali trenutak kada mogu nesmetano da putuju. Kako je godinama rasla kompanija, flota i broj zaposlenih, Montenegro Airlines se razvijao u modernu instituciju, koja posluje u skladu sa savremenim svjetskim standardima, o čemu svjedoče naši zadovoljni putnici ali i brojni dobijeni sertifikati, od kojih izdvajam – IOSA serti- fikat, najveće priznanje iz oblasti bezbjednosti u avio-saobraćaju. Od nastanka do danas prevezli smo oko pet miliona putnika. Okosnicu svake kompanije čini njena flota. Kako saznajemo, planirate nabavku četvrtog Embraera? Flotu Montenegro Airlinesa čini osam modernih letjelica, od kojih je pet tipa Fokker 100 i tri tipa Embraer 195. Naša flota prepoznatljiva je po najmodernijim tehničko-tehnološkim rješenjima u svjetskoj vazduhoplovnoj industriji u svojoj klasi aviona. Embraeri 195 pripadaju E-jets porodici, prepoznatljivi su po svojoj sofisticiranosti i izuzetnim performansama. Sa najmodernijim tehničko-tehnološkim rješenjima sa pravom nose naziv „avioni za 21. vijek”. Ovi avioni dizajnirani su po tzv. E-principu i nude najsavremeniji inženjering, superiornu ergonomiju, izvanrednu efikasnost i impresivnu ekonomičnost. Njihovim dolaskom u našu flotu omogućeno je osvajanje novih tržišta, a putnicima je ponuđen najefikasniji, u tehnološkom smislu najnapredniji i najudobniji avion na nebu. Upravo su u toku pregovori sa renomiranom kućom GECAS povodom nabavke četvrtog Embraera. Njegov dolazak očekujemo u prvom kvartalu 2013. godine. Montenegro Airlines, kao kompanija koja prevozi godišnje preko pola miliona putnika, što predstavlja skoro ukupan broj stanovnika Crne Gore, prevazišla je lokalne okvire. Tačno, Montenegro Airlines u godini u kojoj slavi sedamnaest godina postojanja održava redovan saobraćaj ka brojnim destinacijama: Londonu, Cirihu, Frankfurtu, Rimu, Parizu, Ljubljani, Beču, Beogradu, Moskvi, Sankt Peterburgu, Nišu i Kopenhagenu. Montenegro Airlines na najbrži, najpovoljniji i najefikasniji način već godinama povezuje Crnu Goru i Evropu, dajući na taj način doprinos ukupnoj crnogorskoj privredi. Pored već pomenutih redovnih linija, mnoge destinacije našle su se na karti naših charter letova: Bari, Brindizi, Napulj, Atina, Krf, Rodos, Skijatos, Istanbul, Tel Aviv, Riga, Hurgada, Brno, Ostrava, Grac, Klagenfurt, Diseldorf, Katanija... Ciljevi naše kompanije jasno su definisani u smislu inoviranja flote i osvajanja novih tržišta kroz iskorištavanje potencijala u regionu. Naravno, posebno bih istakao našu najvažniju liniju za Beograd iz Podgorice i Tivta, na kojoj naši avioni saobraćaju i po pet puta dnevno. Da bismo što duže ostali na ovim tržištima i pozicionirali se konkurentno, trudimo se da sezonski unapređujemo svoju ponudu, posebno cjenovnu politiku. Takođe, unapređenjem redovnosti saobraćanja sa minimalnim connection time-om, tržište Srbije povezujemo sa Evropom. Kako ste zadovoljni proteklom turističkom sezonom? Sa zadovoljstvom mogu da kažem da smo veoma zadovoljni ovom ljetnjom sezonom. Tokom juna, jula i avgusta Montenegro Airlines je prevezao nešto preko 300 000 putnika. Punjenje kabine bilo je bolje nego prošle godine. Međutim, iako imamo veći broj putnika, troškovi organizacije letjenja znatno su povećani, pa su samim tim i prihodi avio-kompanije smanjeni. Međutim, ono što ohrabruje jeste ogroman broj turista koji su došli u Crnu Goru našom avio-kompanijom. Svi oni su ostvarili veliki broj noćenja u crnogorskim hotelima i imali su vanpansionsku potrošnju... Dakle, šire gledano, Crna Gora kao turistička destinacija imala je ogromne koristi od aranžmana i letova koje je realizovao Montenegro Airlines. Montenegro Airlines je nekoliko puta dobijao priznanje kao najtačnija avio-kompanija na evropskim aerodromima, sa kojih veliki broj avio-kompanija iz cijelog svijeta obavlja na stotine letova. U čemu je tajna uspjeha Montenegro Airlinesa? Osim bezbjednosti, u avijaciji je veoma bitna tačnost. Oba ova seg- 4 menta tretirana su sa posebnom pažnjom u našoj kompaniji. Ranijih godina na frankfurtskom aerodromu bili smo nominovani u prvih deset svjetskih kompanija po tačnosti. Moram priznati da su nas priznanja od moskovskog aerodroma Domodedova posebno obradovala jer to je aerodrom sa koga svakog minuta polijeću brojne avio-kompanije iz cijelog svijeta. Kada vas takav aerodrom prepozna kao najtačnijeg prevoznika, to zaista nešto znači. Stav Montenegro Airlinesa jasan je – ni u jednom segmentu poslovanja ne smije da bude improvizacija. Posada mora da bude spremna na vrijeme, tehnika takođe, i sve mora da funkcioniše savršeno. Tajna uspjeha Montenegro Airlinesa jeste u dobroj organizaciji. Sve aktivnosti u kompaniji lično pratim i ništa ne prepuštam slučaju. O svemu sam u svakom momentu informisan – informacijama o kompaniji počinjem i završavam dan. Dokazali ste da svoje poslovanje bazirate na konstantnom praćenju savremenih tokova u poslovanju. Šta je novo ovih dana u Montenegro Airlinesu? Pa osim inoviranja flote o kojoj sam govorio, Montenegro Airlines se trudi da prati savremene tokove u svakom segmentu svog poslovanja. Ovih dana ponovo smo obnovili IOSA sertifikat. To je IATA-in program kontrole sigurnosti i bezbjednosti u vazdušnom saobraćaju. Kompanije koje posjeduju IOSA sertifikat predstavljaju velike svjetske avio-prevoznike. Treće obnavljanje IOSA sertifikata i ispunjenje strogo postavljenih 950 sigurnosnih i bezbjednosnih standarda, najbolja je potvrda kvaliteta, nivoa poslovanja i vrijednosti Montenegro Airlinesa. Vodeći brigu o svojim putnicima, kao i svake godine do sada, povodom godišnjice kompanije ponudili smo niz povoljnih tarifa našim putnicima. Informacije o povoljnostima mogu se dobiti u našim poslovnicama ili centralnom bookingu. 5 Vaše viđenje globalne ekonomske krize i planovi za 2012. godinu? Godinu 2010. obilježili su najveći gubici u segmentu civilnog vazduhoplovstva od njegovog postojanja. Civilna avijacija, po IATA podacima, suočila se sa gubitkom većim od jedanaest milijardi $. U 2010. godini industrija se vratila nekoliko velikih koraka unazad. Što se broja putnika i cijene goriva tiče, vratila se na nivo približan onome iz 2007. godine, dok je sa aspekta prihoda ostala znatno ispod nivoa iz te godine. Uprkos predviđanjima da će avio-industrija u 2011. godini i dalje biti u zoni „opasnog crvenog”, gubitak avio-industrije je na nivou iz 2010. Međutim za 2012. godinu očekuje se da može biti na nivou 2010. godine, što je predviđanje koje nas ne raduje. Glavni uzroci za gubitke u avio-saobraćaju jesu visoke cijene aerodromskih usluga i visoka cijena goriva, kao i preveliki troškovi održavanja. Da to nisu samo problemi sa kojima se susreće naša kompanija, pokazuje zaključak ovogodišnje Generalne skupštine evropskih avio-prevoznika, održane u Rimu, koja je bila posvećena teškom stanju u kome se našla avio-industrija svijeta. Interview with Zoran Djurisic, PhD, President of Montenegro Airlines Success as Imperative I t took a lot of will, courage, vision and knowledge to face the challenges of establishing the Montenegrin airline company in a period that was so totally unfavorable to such an idea, and in a place that did not believe in it… The economy was in a state of collapse, with sanctions at home and war in the immediate neighborhood… the road to success, as the final destination, was full of difficulties from the very start. Many did not believe in the possibility of the realization and sustainability of such a project. The very idea of founding a Montenegrin airline company during the 1990s sounded unlikely and politically unsuitable. Ekonomski eksperti saglasni su da su u vremenu ekonomske krize samo dugoročne investicije – isplative investicije. Vrijeme krize upravo predstavlja izazov i šansu za ozbiljne kompanije da se u dolazećim vremenima stabilnije pozicioniraju. I ne samo u vremenima krize već generalno – vazduhoplovstvo ne toleriše tehnološku stagnaciju. Poznato je pravilo – ako stagnirate, nemate perspektivu, a ako se opredijelite za ofanzivan razvoj, imate veliku šansu da uspijete. To je naš put: inovacija flote i poboljšanje svih servisa čini proizvod Montenegro Airlinesa vrlo konkurentnim. Smatram da je vrijeme da evropska regulatorna tijela prepoznaju kompanije kao ekonomske činioce sa kojima moraju sarađivati, a da zajednički cilj mora biti finansijska stabilnost, mobilnost, konkurentnost i socijalna kohezija. Montenegro Airlines i dalje vjeruje u svoje potencijale i stabilnu tržišnu poziciju. U skladu sa tim predstavnici Montenegro Airlinesa, Ministarstva saobraćaja i Ekonomski fakultet u Podgorici ušli su u izradu elaborata koji će predložiti mjere kako bi se u narednih pet godina 6 The architect and founder of the company was one of the few who believed that the Montenegro Airlines eagle was not too young to fly. In the early 1990s, Dr Zoran Djurisic made his vision come true. On 24 October 2011, Montenegro Airlines celebrated its 17th anniversary. About the future developments, plans and travelling in general, we talked to the leader and founder of the company - Dr Zoran Djurisic. poslovanje Montenegro Airlinesa finansijski stabilizovalo. Pored prisustva brojnih avio-kompanija i jake konkurencije na tržištu, zadržali smo mrežu svojih destinacija. Za sedamnaest godina svog postojanja uspjeli smo da budemo prepoznati kao lider u regionu. Tako ćemo 2011. godinu privesti kraju i zaokružiti jedan razvojni put koji nas predstavlja kao regionalnog lidera. Tell us something about the development of the company… The airline was established on 24 October 1994. Even though the idea of establishing a Montenegrin airline company was much older than that, the idea was elaborated in detail by the Government’s Agency for Economic Restructuring and Foreign Investments back in the early 1990s. It was concluded that Montenegro lacked the transportation infrastructure to meet the demands of the tourism industry and the business community. In 1993, after the Government finally approved the idea of establishing an airline company, we began a number of administrative preparations. The Articles of Incorporation were signed in September 1994, and on 24 October 1994 the company was registered to operate scheduled domestic and international passenger transport and charter operations, as well as to operate cargo and mail transport. Montenegro Airlines is one of the very rare companies in Europe that has managed to develop in such difficult circumstances. Our passengers needed visas to travel. This factor significantly slowed down the company’s development. If it had not been for this circumstance, we would have had a larger number of passengers. The EU-based companies did not face such problems, which gave them an advantage over us, whereas the passengers of Montenegro Airlines waited another fifteen years after the company’s establishment, to be able to travel freely. Over the years, the company grew in terms of its fleet and the number of staff; Montenegro Airlines developed into a modern institution, operating in compliance with contemporary international standards, which can be testified to by our satisfied passengers, as well as by our numerous quality certificates, including the IOSA certificate, the highest recognition for safety in air transport. 7 From the beginning of operations until the present day we have successfully transported around 5 million passengers. The fleet is the base of every airline company. We have heard that you are planning to purchase a fourth Embraer? The Montenegro Airlines fleet consists of eight modern airplanes, five Fokker 100 aircraft and three Embraer 195s. Our fleet is distinguished by the latest technical and technological innovations in the international airline industry, in every aircraft class. The Embraer 195s belong to the E-jets family and are recognized for their sophisticated and extraordinary performance. With their technical and technological features, these planes are rightly called “the airplanes for the 21st century”. The planes are designed according to the so called “E-principle” and offer top of the range engineering, superior ergonomics, extraordinary efficiency and impressive cost efficiency. Their arrival in our fleet has enabled us to conquer new markets, and our passengers are offered the most efficient, technologically most advanced, and most comfortable aircraft in the skies. We are currently in negotiations with the renowned company GECAS, to purchase a fourth Embraer. The aircraft is expected to arrive in the first quarter of 2013. As a company that transports over half a million people a year, which is almost equal to the total population of Montenegro, Montenegro Airlines has surpassed the local boundaries. That is true, in the year in which we celebrated our 17the anniversary, Montenegro Airlines regularly flies to numerous destinations, namely: London, Zurich, Frankfurt, Rome, Paris, Ljubljana, Vienna, Belgrade, Moscow, St Petersburg, Nis and Copenhagen. For years, Montenegro Airlines has been connecting Montenegro and Europe in the fastest, cheapest and most efficient way, thus contributing to the overall development of the Montenegrin economy. In addition to our regular flights, numerous destinations were added to our charter flight list: Bari, Brindisi, Naples, Athens, Corfu, Rhodes, Skiathos, Istanbul, Tel Aviv, Riga, Hurghada, Brno, Ostrava, Graz, Klagenfurt, Dusseldorf, Catania and others. The goals of our company have been clearly defined and target the renewal of our fleet and the conquering of new markets by exploiting the potential of the region. Of course, I should specifically mention our single most important flight connection to Belgrade from Podgorica and Tivat, which our planes fly up to five times a day. In order to stay in these markets as long as possible and position ourselves as a competitive company, we do our best to promote our services each season, especially when it comes to our pricing policy. Also, by promoting the regular scheduled routes with minimal connection time, we are connecting the Serbian market with Europe. Are you satisfied with this tourist season? I am happy to say that we are very satisfied with this year’s summer season. During June, July and August, Montenegro Airlines transported over 300,000 passengers. Total cabin occupancy was better than last year. However, even though we have more passengers, our flight costs are significantly higher and the airline’s income has declined. However, we are encouraged by such a large number of tourists coming to Montenegro with our company. All of them were responsible for a large number of nights in Montenegrin hotels, and the complementary tourist spending... Therefore, in a broader perspective, as a tourist destination, Montenegro has reaped great benefits from the arrangements and flights of Montenegro Airlines. On several occasions, Montenegro Airlines received awards as the most punctual airline at European airports from where a large number of airlines from all over the world have hundreds of flights a day. What is the secret of Montenegro Airlines’ success? Apart from safety, punctuality is extremely important in the air transport industry. Our company treats both segments with the utmost care. In previous years, we were listed as one of the world’s top ten punctual airlines at Frankfurt airport. I have to admit that we were especially pleased by the recognition coming from Moscow Domodedovo airport; it is an airport from which numerous airlines from all over the world depart each minute. If that airport has recognized us as the most punctual carrier, it really means a lot to us. Montenegro Airlines maintains a firm policy that no segment of operations should be based on improvisation. The crew has to be ready on time, the same applies to technical side, and everything needs to function perfectly. The secret of Montenegro Airlines’ success is in its good organization. I am involved personally in all of our company’s activities and I don’t leave anything to chance. I am informed about everything at any given moment, and I start and finish each day with the latest information about the company. You have proved that you base your operations on continual compliance with the most contemporary business trends. What is new in Montenegro Airlines these days? Besides the fleet renewal I have already told you about, Montenegro Airlines is trying to keep all segments of our operations in total compliance with contemporary trends. Recently we have renewed IOSA (Operational Safety Certificate of the International Air Transport Association) certificate. IOSA is the part of IATA program of security and safety control in air traffic. It is important to emphasize that companies holding IOSA certificate are the world’s largest airlines. The third renewal of IOSA certificate and meeting strict 950 safety and security standards, is the best confirmation of quality, operation level and value of Montenegro Airlines. By taking care of our passengers, just as in all the previous years, our company’s anniversary will be an occasion to offer a range of special tariffs for our flights. The information about these tariffs is available from our offices or central booking. What is your take on the global economic crisis, and what are your plans for 2012? The year 2010 was marked by the greatest losses in the civil air transportation system ever. According to IATA data, the civil aviation industry was faced with losses of over $11 billion. The industry took several large steps back in 2010. In terms of the number of passengers and fuel prices, it returned to the level close to 2007 figures, whereas income was significantly lower than in 2007. In spite of predictions that air industry will continue to be in the ‘dangerous red’ zone during 2011, the loss of air industry is at the same level as in 2010. However, the next year, 2012 is expected to be similar to 2010, and we are not happy with this outlook. The main causes of the losses are high airport taxes and high fuel prices, as well as extremely high maintenance costs. These are not only 8 problems for our company, but also in the airline industry all over the world. This was the conclusion drawn at this year’s General Assembly of European Regions Airlines Association, held in Rome. Economic experts agree that in times of economic crisis, the only feasible investments are long-term. The times of crises are a true challenge and an opportunity for serious companies to position themselves better in the upcoming period. Not just in the period of crisis, but in general, the air transport does not tolerate technological stagnation. Everyone is familiar with a rule – if you stagnate, you have no prospects, and your chances of success are greater if you opt for straightforward development. That is our route. Not just the fleet renewal, but also the improvement of all the services, and that is something that makes Montenegro Airlines services very competitive. I believe it is high time the European regulatory authorities accepted airlines as economic factors they have to cooperate with, and that our joint goals ought to be financial stability, mobility, competition and social cohesion. We at Montenegro Airlines continue to believe in our potential and stable market position and against that background the representatives of Montenegro Airlines, the Ministry of Transportation and the Faculty of Economics of Podgorica initiated the drafting of a study proposing measures for the next 5-year period aimed at enabling the financial stabilization of Montenegro Airlines operations. Even though the level of competition in the market is strong, and there are many different airlines, we have managed to preserve the network of our destinations, and we will end 2011 in that position, rounding off a developmental route that has distinguished us as a regional leader. 9 VREMEPLOV FORMIRANJE RAZLIČITIH SEGMENATA KOMPANIJE 17 godina za nama Prateći rast broja putnika i povećan obim posla nakon nabavke novog aviona, rasla je i naša kompanija. Da bi se izašlo u susret potrebama putnika, ali i da bi kompanija postala bliža svijetu i svjetskim standardima, osnivani su novi sektori i nove službe. Postojanje crnogorske avio-kompanije dokaz je da se i u Crnoj Gori može poslovati po najsavremenijim standardima i da osporavana ideja, ima šanse ako je vodi tim koji vjeruje u nju. Osvajanje novih tržišta, povećanje broja rotacija i stalno povećanje broja putnika jesu ciljevi koji su pred kompanijom. Godina 1994. OSNIVANJE KOMPANIJE Kompanija Montenegro Airlines osnovana je 24. oktobra 1994. godine. Registrovana je za obavljanje redovnog domaćeg i međunarodnog putničkog saobraćaja i čarter saobraćaja, kao i za prevoz prtljaga i pošte. Ideja o osnivanju crnogorske avio-kompanije postojala je i ranije, ali je početkom devedesetih detaljno elaborirana u Vladinoj Agenciji za prestruktuiranje privrede i strana ulaganja. Bilo je sasvim izvjesno da tadašnja saobraćajna povezanost Crne Gore sa svijetom nije dovoljna za razvoj turizma, održavanje poslovnih veza sa inostranstvom, ali ni za putovanja građana Crne Gore. SAZRELA IDEJA Administrativne pripreme započele su odmah nakon što je 1993. godine Vlada prihvatila ideju o osnivanju avio-kompanije. Osnivački akt je potpisan u septembru 1994. godine, da bi mjesec dana kasnije avio-kompanija bila i zvanično registrovana. Godina 1995. PRIPREME, ZAPOŠLJAVANJE LJUDI, OBUKA... Tokom prve godine postojanja Montenegro Airlines je upošljavao ljude, slao ih na obuke, usavršavanja i specijalizacije, kako bi što spremnije dočekali prve putnike. Među zaposlenima našli su se stručnjaci koji su zanat pekli u velikim i moćnim avio-kompanijama, ali i oni koji su se prvi put susreli sa avijacijom. VIZUELNI IDENTITET Bilo je to vrijeme kada je kompanija izgradila svoj vizuelni identitet. Tvorac Montenegro Airlinesovog orla, po kome je i danas prepoznata kompanija, je arhitekta iz Nikšića Đorđije Markuš. Godina 1996. DOLAZAK PRVOG AVIONA Fokker 28Mk 4000 bio je prvi avion Montenegro Airlinesa. Nabavljen je u jesen 1996. godine. Prethodne dvije godine zbog situacije u regionu i vrlo nepovoljne situacije u avio-industriji nije bilo moguće kupiti avion. 10 Fokker je, inače, nastao prije Boeinga. Ime je dobio po osnivaču Anthoniju Fokkeru, koji je prvi avion konstruisao 1910. godine, kada mu je bilo svega dvadeset godina. Deset godina kasnije KLM je u svoj redovni saobraćaj uveo prvi Fokkerov putnički avion. Godina 1997. PRVI LET Avion sa znakom naše kompanije poletio je prvi put 7. maja 1997. godine. Tog dana tačno u 10 sati i 30 minuta „Lovćen” je sletio u Bari. Zbog poznatih istorijskih i poslovnih veza Crne Gore i Italije odluka da se prvo leti u tu zemlju bila je očekivana. Let ka prvoj međunarodnoj destinaciji trajao je 50 minuta. Nije samo u Crnoj Gori to bio veliki događaj. Crnogorske predstavnike u Bariju dočekali su brojni novinari, predstavnici političkog i ekonomskog života Pulje. Na svečanom prijemu priređenom u hotelu „Palas” govorili su tadašnji gradonačelnik Barija Simeone di Kanjo Abreša, predsjednik Vlade pokrajine Pulja Salvator di Stazo, kao i tadašnji ambasador SRJ u Rimu Miodrag Lekić. PREUZELI ODRŽAVANJE AVIONA Krajem avgusta 1997. godine ekipa tehnike Montenegro Airlinesa preuzela je održavanje aviona. Prije toga Fokker 28 održavali su mehaničari iz Francuske, dok je pet naših mehaničara bilo u Holandiji na obuci za taj posao. Kompanija je morala da zadovolji uslove za rad – prije svega sigurnosne. Danas Montenegro Airlines ima odličnu ekipu inžinjera i mehaničara koji brinu o floti. Godina 1999. BOMBE NAD GOLUBOVCIMA Ovu godinu obilježilo je NATO bombardovanje. Dok su po aerodromu u Golubovcima padale prve NATO bombe, u Fokkeru su bila 83 putnika i članovi posade. Iako posada nije bila obaviještena o započetim ratnim dejstvima, uspjeli su bezbjedno da slete i izvedu putnike. No, tada je počela i nova drama – putnici i posada bili su na sigurnom, ali nametnulo se novo pitanje – šta sa avionima. Ipak, uz veliko angažovanje zaposlenih flota je sklonjena na sigurno. NOVE DESTINACIJE Krajem 1999. godine, nakon burnih godina za cijeli region, otvorili smo veoma značajnu destinaciju prema Frankfurtu, koji je do danas jedna od naših najfrekventnijih destinacija. Kraj te godine obilježen je letovima za Cirih, Ljubljanu, Skoplje, Istanbul i Budimpeštu. Godina 2000. ČLANOVI IATA U aprilu 2000. godine postali smo član Međunarodne asocijacije za vazdušni saobraćaj (IATA). To je bio preduslov za dobijanje dozvola za redovni vazdušni saobraćaj, ulazak u Amadeus i ostvarivanja tijesne saradnje sa drugim avio-kompanijama. Pošto smo tri godine obavljali saobraćaj kao čarter kompanija – bili smo spremni da postanemo član IATA. Stučnjaci ove međunarodne asocijacije, nakon izvršene inspekcije tehničkih, letačkih, bezbjednosnih i operativnih procedura, konstatovali su da je kompanija ispunila sve uslove da postane ravnopravan član sa brojnim svjetskim avio-kompanijama. GODINA VELIKIH ODLUKA STIGAO DRUGI AVION Godina 2000. bila je prelomna godina za kompaniju jer su se morale obaviti pripreme za nabavku novog aviona. Od naredne 2001. godine, zbog novih vazduhoplovnih pravila, Fokkeri 28 nisu više mogli da lete nad Evropom. U tom trenutku cilj je bio jasan – prodati dva Fokkera 28 i nabaviti moderniji i znatno skuplji Fokker 100. Prve godine svog letjenja avio-kompanija je imala 16 000 putnika, dok je već naredne godine imala 70 000 putnika. Kao posljedica razvoja avio-kompanije i rasta broja putnika došla je i nabavka drugog aviona, istog tipa. RASPLET U maju naša flota postaje bogatija za još jedan avion – Fokker 100. U tom trenutku raspolažemo sa dva aviona toga tipa. Avion sa serijskim brojem 11272, registarske oznake YZ AOK, komercijalnog naziva Sveti Petar Cetinjski, proizveden je 1989. godine. Drugi Fokker 100, proizveden iste godine, sa serijskim brojem 11268, imao je registarsku oznaku YU AOL i komercijalni naziv Podgorica. EVROPA NA DLANU Najvažnije inostrane destinacije sa kojima smo do tada povezali Crnu Goru bile su Ljubljana, Cirih, Budimpešta, Frankfurt i Rim. Naši avioni letjeli su i prema Beogradu, Skoplju, Atini, Istanbulu, Parizu, Tel Avivu, Rimu, Londonu... PREDSTAVNIŠTVA U INOSTRANSTVU Sredinom 2001. počeo je sa radom informativno-prodajni punkt Montenegro Airlinesa u Cirihu i to kao predstavništvo Monteadrije iz Frankfurta. Godina 2002. STIŽE I TREĆI FOKKER Godina 1998. U julu 1998. godine kupljen je i drugi Fokker 28Mk 4000. Tada smo već mogli ozbiljnije da razmišljamo o većem i jačem osvajanju tržišta. Bila je to godina velikih izazova i planiranja – kako dalje razvijati kompaniju za koju je bilo već očigledno da raste u pravom smjeru. Godina 2001. PRVI FOKKER 100 Dva Fokkera 28 zamijenjana su, uz doplatu, za Fokker 100. Da bi kompanija imala sertifikat o plovidbenosti, morali smo imati dva aviona, a nabavka drugog Fokkera bila je neizvjesna. U junu treći Fokker 100 postaje vlasništvo naše kompanije. Povećava se broj destinacija i rapidno raste broj putnika koji lete našim avionima. U SLUŽBI TURIZMA Montenegro Airlines je bitna karika u razvoju crnogorskog turizma. Otvaranjem mnoštva evropskih avio-linija doveli smo strane turiste i istovremeno postali prozor u svijet za naše građane. Sve aktivnije nudimo i vrlo privlačne turističke aranžmane u inostranstvu, koji zbog povoljnosti i atrakcije mnoge naše sugrađane po prvi put odvode u svijet. Te godine najatraktivnije destinacije za naše putnike bile su Istanbul i Pariz. MLADA KOMPANIJA, MLAD KADAR Istovremeno, nastavljamo razvoj sopstvenog kadra, primamo nove, uglavnom mlade ljude, a mladi ljudi čine srž naše kompanije i danas. Zaposleni u našoj kompaniji prošli su mnoge obuke, uglavnom u inostranstvu, ali i u samoj kompaniji. Godina 2003. ČETIRI AVIONA Do kraja 2003. godine imali smo u vlasništvu četiri Fokkera 100. Ovi avioni su opremljeni najmodernijom navigacionom NAGRADE SE NIŽU Elidu Mijović iz Podgorice nagradili smo aranžmanom za dvije osobe u Parizu. Sedamnaestog septembra u Ženevi predsjednik kompanije dr Zoran Đurišić primio je zlatnu medalju za izvanredne poslovne rezultate. Godina 2007. Godina 2005. UBRZAN RAST Petog juna 2005. godine nagradili smo milion i petstohiljaditog putnika. Na prepunom beogradskom aerodromu identifikovana je stalna korisnica naših usluga, koja je nagrađena aranžmanom za dvije osobe u turskom ljetovalištu Bodrum. Kraj 2005. i početak naredne godine obilježili su rekordan broj i putnika i letova. IATA Plaketa Montenegro Airlines-u IATA, međunarodno udruženje redovnih avio -prevozilaca dodijelila je Montenegro Airlines-u plaketu za desetogodišnjicu uspješnog poslovanja. Ovo je još jedno u nizu međunarodnih priznanja koje je uručeno ove godine.U obrazloženju odluke navedeno je da se Montenegro Airlines može pohvaliti visokim stepenom profesionalizma i tačnošću.Tokom 2005. godine letovi su u prosjeku kasnili svega 7,37 minuta. Prevezeno je 370,000 putnika, što je za 15% više u odnosu na prethodnu godinu. Know-how izvoz opremom koja omogućuje automatsko slijetanje, čak i u uslovima nulte vidljivosti, najmodernijim sistemom za upozorenje pilota na kvarove i velikim brojem dupliciranih i tripliciranih sistema, čime se ostvaruje visok stepen pouzdanosti. KORISNIK AMADEUS SYSTEM USERA Petog marta 2003. godine Montenegro Airlines postao je korisnik Amadeus system usera. Amadeus sistem je vodeći svjetski rezervacioni sistem koji koristi sto trideset svjetskih avio-kompanija. Amadeus sistem omogućava da naš red letjenja i avio-karte budu dostupne putnicima širom svijeta. Takođe, karte kompanija sa kojima imamo ugovore mogu se rezervisati i kupiti u našim poslovnicama. GLOBALNI KVALITET Dvadeset trećeg maja 2003. u Londonu predsjednik kompanije Zoran Đurišić primio je nagradu Global Rating. Ova svjetska kuća zajedno sa Međunarodnim informativnim i marketing centrom pri12 kuplja podatke o raznim kompanijama u više od sto zemalja svijeta i konstantno ažurira podatke interesantne za rejting kompanija. Godina 2004. MILION PUTNIKA Drugog jula 2004. godine nagradili smo milionitog putnika aranžmanom za Pariz za dvije osobe. Milionska cifra vezuje se za period od početka obavljanja letova. Izdavanje milionite karte i identifikacija jubilarnog putnika obilježeni su u podgoričkoj poslovnici. PRVA DESETKA Proslavili smo deset godina postojanja. Kompanija u tom trenutku ima oko trista zaposlenih. Broj destinacija se povećava. Povodom deset godina postojanja izdali smo monografiju naše kompanije – ona je svjedočanstvo o prvoj deceniji borbe za formiranje i opstanak kompanije. Kako to rade u svijetu renomirane kompanije, koje su se kvalitetom svojih usluga nametnule kao lideri, već godinama i Montenegro Airlines veoma uspješno razvija segment izvoza tkz. “know-how”-a. Dakle, kompanija nije samo usavršila vazduhoplovnu tehnologiju, već stečeno znanje i iskustvo izvozi u druge zemlje. Još jedan u nizu ugovora je ugovor sa Albatros Airwaysom iz Tirane. Montenegro Airlines je potpisao ugovor na dvije godine vrijedan 8 miliona dolara. Godina 2006. PRVA ELEKTRONSKA KARTA Dvadeset drugog februara 2006. godine izdali smo prvu elektronsku kartu na Balkanu. Karta je izdata u našem predstavništvu u Cirihu. Na aerodromu u Cirihu prva elektronska karta izdata je našem putniku koji već dvadeset pet godina živi u tom gradu. Činjenica da među prvima u Evropi uvodimo elektronske karte samo je još jedan dokaz uspješnosti naše kompanije i želje da dostižemo savremene trendove u avijaciji. DVA MILIONA IOSA SERTIFIKAT Dvadeset prvog februara 2007. godine Montenegro Airlines je dobio IOSA sertifikat – najznačajniji međunarodno priznati program koji obuhvata bezbjednosne, organizacione i kadrovske standarde u civilnom vazduhoplovstvu, u cilju unapređenja bezbjednosti i efikasnosti avijacije. Osnovu kontrole čini sedamsto pedeset strogo postavljenih sigurnosnih standarda, koje je razrađivalo više od sto međunarodnih eksperata za vazdušni saobraćaj. Njeni standardi razvijeni su kako bi se u cijeloj industriji podigao stepen bezbjednosti. IOSA standarde priznaju i američke vazduhoplovne vlasti, koje nakon 11. septembra 2001. primjenjuju veoma stroge bezbjednosne standarde u avijaciji. OSVAJAMO ISTOK Devetnaestog maja 2007. godine uspostavljen je vazdušni most sa Rusijom. Naši avioni slijeću u Moskvu i Sankt Peterburg. Avioni Montenegro Airlinesa lete ka Rusiji tri puta nedjeljno tokom zime. Ljeti je broj letova bio znatno veći. INOVIRANJE FLOTE Dvadeset trećeg jula 2007. godine počinjemo inoviranje flote. Potpisan je ugovor o nabavci dva aviona tipa Embraer 195. Ovo su moderne letjelice koji ispisuju nove stranice u komercijalnom vazduhoplovstvu, ali i u poslovanju naše kompanije. Ovaj avion pripada E-jet porodici – prepoznatljiv je po svojoj sofisticiranosti i izuzetnim performansama. REZULTATI Montenegro Airlines je 2007. godine prevezao više od 2 700 000 putnika, a naši avioni slijetali su na preko pedeset aerodroma širom Evrope. Godina 2008. OBNOVLJEN IOSA SERTIFIKAT Dvanaestog februara našoj kompaniji obnovljen je IOSA sertifikat što je dokaz da smo ispunili još strože bezbjednosne IOSA standarde. IOSA standard je međunarodno priznat i prihvaćen standard kontrole sigurnosti i bezbjednosti u vazdušnom saobraćaju. Prilikom obnavljanja sertifikata svaka kompanija prolazi još strožu kontrolu u odnosu na prethodnu. Dobijanje IOSA sertifikata najbolja je potvrda o kvalitetu, nivou poslovanja i vrijednosti naše kompanije. Na početku ljetnje sezone, 14. juna 2006. godine, nagradili smo našeg dvomilionitog putnika. DOLAZAK PRVOG EMBRAERA Stalan rast broja destinacija, letova i broja putnika, uslovio je da na samom startu ljetnje sezone identifikujemo jubilarnog putnika. Putnicu Osmog juna na podgorički aerodrom sletio je prvi avion tipa Embraer 195. Dolaskom ove letjelice započela je nova era u razvoju naše kompanije. 13 Montenegro Airlines se pridružuje grupi evropskih avio-kompanija koje su izabrale da budu dio porodice Embraer. Ovoj porodici pored ostalih pripadaju holandski KLM, njemačka Lufthansa, britanski Flybe, francuski Regional i finski Finnair. Iz Niša, preko Podgorice, u Evropu TROMILIONITI PUTNIK U februaru, naša kompanija u saradnji sa gradom Nišom ozvaničila je početak saobraćanja na relaciji iz Niša preko Podgorice do svih evropskih metropola. Saobraćaj sa niškog aerodroma odvijaće se tokom cijele godine. Na ovaj način će biti ostvarena odlična konekcija niškog regiona sa evropskim gradovima na kojima Montenegro Airlines saobraća Dvanaestog septembra 2008. godine identifikovan je jubilarni tromilioniti putnik ove avio-kompanije. Jubilarna putnica identifikovana je na osnovu kompanijskih statističkih pokazatelja i podataka iz globalnog rezervacionog sistema – Amadeus. Tromilionska cifra vezuje se za period od početka obavljanja letova kompanije. Nagrada, aranžman za dvije osobe u Parizu, uručena joj je u poslovnici Montenegro Airlinesa, odmah nakon kupovine tromilionite karte. Godina 2009. DRUGI EMBRAER Dvadeset trećeg maja na podgorički aerodrom sletio je i drugi avion tipa Embraer 195. Njegovim dolaskom omogućeno je otvaranje novih linija i osvajanje novih tržišta. PET NOVIH DESTINACIJA Dvadeset osmog juna na mapi Montenegro Airlines destinacija našlo se pet novih linija: Kopenhagen, Diseldorf, Skoplje, Niš i Priština. Osvajanjem novih tržišta kompanija daje svoj doprinos brzom i povoljnom povezivanju cijelog regiona sa evropskim metropolama i traži modus da obezbijedi što bolju uposlenost svojih kapaciteta. ČARTER SAOBRAĆAJ Pored redovnih linija, mnoge destinacije našle su se na karti naših čarter letova: Bari, Brindizi, Napulj, Atina, Krf, Rodos, Skijatos, Istanbul, Tel Aviv, Riga, London, Hurgada, Brno, Ostrava, Grac, Klagenfurt, Diseldorf, Katanija i druge. NAJBOLJI wEB Site Sajt naše kompanije www.montenegroairlines.com proglašen je za najbolji turistički web site u Crnoj Gori u 2009. godini. Priznanje za najbolji web site dodijelili su Ministarstvo turizma i Nacionalna turistička organizacija. Godina 2010. TREĆI EMBRAER Osamnaestog jula, novi Montenegro Airlinesov Embraer 195 sletio je na podgorički aerodrom. Ovo je treći avion ovog tipa u floti nacionalnog avio-prevoznika, koja sa njim broji osam savremenih aviona. Nabavkom tri moderna aviona ovog tipa realizovana je prva faza obnove crnogorske avio-flote. 14 16 godina - 16 destinacija 24 oktobra, prigodnim pres koktelom obilježena je 16. godišnjica postojanja Montenegro Airlinesa. 16 godina nakon osnivanja Montenegro Airlinesa, prevezli smo skoro 4,5 miliona putnika. Stvorena moćna flotu od 8 aviona. Napravljeno skoro 100.000 sati naleta, i do kraja 2010. godine, prevezeno je 600.000 putnika, što je cifra jednaka broju stanovnika Crne Gore. THE TIME MACHINE 17 years behind us The Montenegrin flag carrier proves that it is possible to meet the highest business standards in Montenegro and that the idea, originally dismissed by many, has a chance if its management team has full confidence in its feasibility. Conquering new markets, growing number of flights and a steady increase in the number of passengers are the company’s main objectives for the future. Godina 2011. EVROPA NA DLANU Danas Montenegro Airlines održava redovan saobraćaj ka Cirihu, Frankfurtu, Rimu, Parizu, Ljubljani, Beču, Beogradu, Londonu, Moskvi, Kopenhagenu, Diseldorfu i Nišu. ČETVRTI EMBRAER Pregovori o nabavci četvrtog aviona tipa Embraer 195 u toku su i njegova nabavka očekuje se početkom 2013. godine. Strategija daljeg razvoja Montenegro Airlinesa jeste da u naredne dvije do tri godine u potpunosti pređe na tip aviona Embraer 195. Flota od šest Embraera optimalna je za destinaciju i državu kakva je Crna Gora. PET MILIONA PUTNIKA Do danas, Montenegro Airlines je prevezao pet miliona putnika. Osvajanje novih tržišta, otvaranje novih linija, povećanje broja rotacija ka postojećim destinacijama, povećanje broja putnika, jesu ciljevi koji su i dalje pred kompanijom. Montenegro Airlines na TOP nivou Našoj kompaniji po treći put biće obnovljen je IOSA sertifikat što je dokaz da smo ispunili još strožije bezbjednosne IOSA standarde. Prilikom obnavljanja sertifikata svaka kompanija prolazi još strožiju kontrolu u odnosu na prethodnu. U svijetu trenutno postoji oko 3 000 kompanija, a ove standarde koje je upravo zadovoljila naša kompanija, prošlo je samo 280 kompanija u svijetu. Iz IOSA tima, provjeravajući 950 standarda, Montenegro Airlines su ocijenili sa najvećim ocjenama. Svake dvije godine se vrši obnova ovog sertifikata. Sa 750 smo zahtjeva smo počeli 2005. Ove godine je 950, tako da svake naredne godine očekujemo nove zahtjeve. Standardi u vazduhoplovstvu se stalno pooštravaju, tako da smo ispunjavajuci ove kriterijume , potvrdili naše prisustvo među najboljima. 1994 A MATURE IDEA ESTABLISHMENT OF THE COMPANY Administrative preparations started as soon as the Government accepted the idea of establishing this company in 1993. The founding act was signed in September 1994, and a month later the airline was officially registered. Montenegro Airlines was founded on 24th October 1994. The company is licensed to operate scheduled domestic and international passenger transport and charter operations, as well as to operate cargo and mail transport. The idea to establish a Montenegrin airline existed even earlier, and in the beginning of the 90’s the idea was elaborated in detail in the Government Agency for Restructuring of the Economy and Foreign Investments. At that time, it was acknowledged that Montenegro lacked the transportation infrastructure to meet the demands of the tourism industry and the business community, as well as the travel needs of Montenegrin citizens. 1995 PREPARATIONS, STAFF RECRUITMENT, TRAINING... During the first year of its existence, Montenegro Airlines hired people, organized training and professional development programs, in 15 order to be well prepared for the first passengers. The first employees in the Montenegrin airline company were either experts who had already gained their skills in big and powerful airlines or those who were experiencing aviation for the first time. 1998 VISUAL IDENTITY In July 1998, we acquired a second Fokker 28Mk 4000. The purchase of the second craft allowed the company to eye new markets and to plan their conquest. This was a year of great challenges and plans on how to further develop the company, which was obviously developing in the right direction. In the first year of operations, the airline transported 16,000 passengers, and in the second year Montenegro Airlines transported as many as 70,000 passengers. The company’s growth and increase in the number of passengers resulted in the acquisition of another plane of the same type. That was the time when the company had built its visual identity. The creator of the Montenegro Airlines’ eagle, which is still the trademark of the company, is the architect from Niksic, Đorđije Markuš. 1996 ARRIVAL OF THE FIRST PLANE The Fokker 28Mk 4000 was the first Montenegro Airlines airplane. It was purchased in the autumn of 1996. In the two years prior to that, due to the difficult situation in the region and a very unfavorable situation in the airline industry, it was not possible to acquire the company’s first airplane. Fokker was created earlier than Boeing. It was named after the founder Anthony Fokker, who constructed the first plane in 1910, when he was only 20 years old. And ten years later, KLM introduced the first Fokker passenger airplane into its scheduled operations. 1997 THE FIRST FLIGHT An airplane with our company logo took off for the first time on 7 May 1997. At exactly 10:30 am on that day, “Lovcen” landed in Bari, Italy. Based on the well known historic, as well as business ties between Montenegro and Italy, the decision to make the first flight to Italy was expected. The duration of our first international flight was 50 minutes. This was not a big event only in Montenegro. The Montenegrins were greeted in Bari by numerous reporters, political figures and business people. At the official reception held at the Palas Hotel, the guests were addressed by the Mayor of Bari, Mr. Simeone di Cagno Abrescia, the Prime Minister of the Provincial Government of Puglia, Mr. Salvatore Di Stazo and the Federal Republic of Yugoslavia’s Ambassador in Rome at the time, Mr. Miodrag Lekic. TAKING OVER AIRPLANE MAINTENANCE In late August 1997, the technical team of Montenegro Airlines took over airplane maintenance. Prior to that, the Fokker 28 was maintained by mechanics from France, while five of our mechanics were trained in the Netherlands to take over that responsibility. The company had to meet the working conditions first, primarily the security ones. Today, Montenegro Airlines has an excellent team of engineers and mechanics taking care of our fleet. THE SECOND PLANE ARRIVED ESTABLISHMENT OF VARIOUS SEGMENTS OF THE COMPANY Following the increase in the number of passengers and the increase in operations after the procurement of the first plane – our company developed, as well. We founded new sectors and departments, in order to meet the needs of our passengers, but also to bring the company closer to world and global standards. 1999 BOMBS OVER GOLUBOVCI AIRPORT This year was marked by the NATO bombing campaign. While the first NATO bombs fell on Golubovci airport, one of our Fokker’s carried 83 passengers and crew members. Although the crew was not informed about the start of combat operations, they managed to land safely and take the passengers out of the plane and off the runway. But, that is when the new drama started. The passengers were safe now, but what to do with the planes – that was the next issue to address. With great efforts by our staff, we managed to move our fleet to a safe place. NEW DESTINATIONS In late 1999, after turbulent years for the entire region, we launched a very important route to Frankfurt. To this day, Frankfurt remains one of our most important destinations. The close of that year was also marked by flights to Zurich, Ljubljana, Skopje, Istanbul and Budapest. 2000 IATA MEMBERSHIP In April 2000, Montenegro Airlines became a member of the International Air Transport Association (IATA). IATA membership was a precondition for obtaining a license for scheduled air operations, joining the Amadeus global reservation system and the establishment of close cooperation with other carriers. After operating for three years as a charter company, Montenegro Airlines was ready to become a member of IATA. After thoroughly investigating the company’s technical, flight, safety and operational procedures, IATA experts concluded that we fulfilled all conditions for membership in the organization and Montenegro Airlines took its place alongside numerous other world class airlines. THE YEAR OF BIG DECISIONS This was a decisive year for the company, as we had to undergo preparations for the acquisition of another new plane. As of 2001, due to new rules, the Fokker 28 planes could no longer fly over Europe. At that point, our goal was clear – to sell the two Fokker 28 planes and procure the more modern and significantly more expensive, Fokker 100. THE FIRST FOKKER 100 The two Fokker 28 planes were exchanged for a Fokker 100, with an additional charge. In order for our company to obtain the navigation certificate, it was necessary to have two planes, and the procurement of the second Fokker was uncertain at the time. 2001 SOLUTION In May, our fleet was enriched by another Fokker 100 plane. At the time, we had two planes of that type. The airplane with the serial number 11272, registration number YZ AOK, with the commercial name Sveti Petar Cetinjski, was produced in 1989. The second Fokker 100, produced in the same year, had the serial number 11268, registration number YU AOL, and its commercial name was Podgorica. EUROPE IN THE PALM OF YOUR HAND The most important international destinations that we connected Montenegro to were at the time, included Ljubljana, Zurich, Budapest, Frankfurt and Rome. Our planes also flew to Belgrade, Skopje, Athens, Istanbul, Paris, Tel Aviv, and London. REPRESENTATIVE OFFICES ABROAD In mid 2001, we opened a Montenegro Airlines informative and sales point in Zurich, as a representative office of Monteadria from Frankfurt. 2002 THE THIRD FOKKER ARRIVES In June, our company acquired the third Fokker 100. This was followed by an increase in the number of routes and a rapid growth in the number of passengers using our services. SUPPORTING TOURISM Montenegro Airlines is an important element in the development of Montenegrin tourism. In addition to enabling foreign tourists to come to our country – by opening up numerous routes to European destinations – we also opened a travel window for our citizens, as well. We are constantly becoming more active in offering very attractive international travel packages, and as they are reasonably priced and attractive, they represent the way for many of our citizens to travel abroad for the first time. That year, the most attractive destinations for our passengers were Istanbul and Paris. YOUNG COMPANY, YOUNG STAFF At the same time, we continued efforts to professionally develop our staff. We hired new, mostly young people, who represent the very core of our company today. Our staff undertook numerous training programs, mostly abroad, but also in company, as well. 2003 FOUR PLANES By the end of 2003 we had four Fokker 100s in our fleet. The Fokker 100s are equipped with the most modern navigation devices, which enable automatic landing, even in zero visibility conditions. The planes are also equipped with a great number of failsafe systems, and numerous duplicate and triplicate systems, thus achieving a high level of reliability. AMADEUS SYSTEM USER On 5th March 2003, Montenegro Airlines became an Amadeus System user. Amadeus is the leading global reservation system, used by 130 other international airlines. Through Amadeus, our flight timetable and tickets became available to passengers all over the world. Tickets for Montenegro Airlines’ partner carriers can be purchased through our sales agencies. GLOBAL QUALITY On 23 May, in London, the President of our company, Mr. Zoran Djurisic, received the Global Rating award. This international company, together with the International Informative and Marketing Center, collects information about various companies in over 100 countries of the world and continuously updates the data necessary for such a company rating. 2004 THE MILLIONTH PASSENGER On 2nd July 2004, we rewarded our one-millionth passenger with a seven-day vacation for two in Paris. This figure is related to the period from the beginning of our flight operations. The sale of the one-millionth ticket and identification of the awarded passenger took place in our Podgorica sales agency. TEN YEAR ANNIVERSARY We celebrated ten years of existence. At that point, the company employed approximately 300 people. The number of destinations increased. At the occasion of our tenth anniversary, we issued our company monograph, to witness the first decade of our fight for the creation and development of the company. NEW AWARDS 2007 On 17th September, in Geneva, the President of our company, Mr. Zoran Djurisic, Ph. D., received the Gold Medal for exceptional business results. IOSA CERTIFICATE 2005 RAPID GROWTH On 5th June 2005 we rewarded our 1,500,000th passenger. At the crowded Belgrade Airport, we identified our lucky passenger and rewarded her with a vacation for two in the Turkish resort of Bodrum. The year-end of 2005 and the beginning of 2006 marked a record number of passengers and flights. IATA plaque to montenegro airlines Montenegro Airlines has received plaque for 10th anniversary from IATA, international association of regular air carriers. This is another of many international recognitions that have been awarded to Montenegro Airlines this year. In decision elaboration is stated that Montenegro Airlines can mention with pride its high level of professionalism and accuracy. During 2005, flights were delayed averagely for 7.37 minutes. More than 370.000 passengers were transported, which is for 15% more compared with the previous year. know-how export Montenegro Airlines very successfully develops the segment of export, so called ‘know-how’ export, as the renowned companies world-wide which have become leaders owing to the quality of their services. Therefore, not only the company perfected aviation technology, but it also exports acquired knowledge and experience to other countries. Another in line of agreements is the agreement with Albatros Airways from Tirana. Montenegro Airlines signed the agreement for the period of two years in the value of 8 million dollars. 2006 THE FIRST E-TICKET On 22nd February 2006, we issued the first electronic ticket in the Balkans. The ticket was issued at our representative office in Zurich. The ticket was then processed and accepted at the Zurich airport by a passenger who has been living in Switzerland for more than a quarter century. TWO MILLION At the beginning of summer season, 14th June 2006, we rewarded our two-millionth passenger. The constant growth in the number of destinations, flights and thus passengers, enabled us to identify the “jubilee” passenger at the very beginning of the season. Our passenger, Ms. Elida Mijovic of Podgorica was awarded with a vacation for two in Paris. On 21st February 2007, Montenegro Airlines officially received IOSA certification from IATA. IOSA is the most important, internationally recognized oversight program for airline safety that involves safety, organizational and HR standards in civil aviation in order to improve overall aviation safety and efficiency. IOSA certification inspections consist of 750 strictly defined safety standards, developed by more than one hundred international industry experts. These standards have been developed in order to raise the safety bar in the entire air industry. The IOSA safety program is recognized by American air transport authorities, which have been applying very strict standards since 9/11. line was identified. The jubilee passenger was identified based on company’s statistic indicators and data from the global reservation system Amadeus. The number “three million” refers to the period from the beginning of Company’s operations. The award, a vacation for two in Paris, was granted to one of our passengers in the Podgorica Sales Agency, immediately after she purchased the three-millionth ticket. FLEET RENEWAL On 23rd July 2007, the process of fleet modernization was started. Montenegro Airlines signed a purchase agreement for two new Embraer 195s. These aircraft open a new chapter in the company’s commercial air transport history and create fresh opportunities for our business operations. Embraer 195s belong to the E-jets family and are recognized for their sophisticated and extraordinary performance.. RESULTS In 2007, Montenegro Airlines transported over 2,700,000 passengers and its planes landed in over 50 different airports throughout Europe. THE SECOND EMBRAER On 23rd May, the second Embraer 195 plane landed at Podgorica airport. Its arrival enabled us to introduce new routes and conquer new markets. FIVE NEW DESTINATIONS On 28th June we added five new destinations to the Montenegro Airlines destinations map, as follows: Copenhagen, Dusseldorf, Skopje, Nis and Pristina. In this way, the company contributed to faster and easier connections between this region as a whole and the major European cities, trying to ensure the best use of its capacities by conquering new markets. CHARTER TRANSPORT Besides our regular lines, numerous destinations were added to our charter flight list: Bari, Brindisi, Naples, Athens, Corfu, Rhodes, Skiathos, Istanbul, Tel Aviv, Riga, London, Hurghada, Brno, Ostrava, Graz, Klagenfurt, Dusseldorf, Catania and others. THE BEST WEB SITE Our company web site www.montenegroairlines.com was selected as the best tourism web site in Montenegro in 2009. The award for the best web site was issued by the Ministry of Tourism and the National Tourism Organization. 2008 IOSA CERTIFICATE RENEWED On 12th February 2008, our IOSA certificate was renewed, following our compliance with new, stricter IOSA safety standards. ARRIVAL OF THE FIRST EMBRAER On 8th June 2008, our first Embraer 195 landed at Podgorica airport. The inclusion of this aircraft in our fleet marked the beginning of a new era for Montenegro Airlines. Montenegro Airlines now joined the group of European airlines that have chosen to become part of the Embraer family, including the Dutch KLM, the German Lufthansa, the British Flybe, the French Regional and the Finnish Finnair. THREE-MILLIONTH PASSENGER On 12th September, the jubilee three-millionth passenger of this air- On October 24th, Montenegro Airlines held a press cocktail party to celebrate its 16th anniversary. Sixteen years after Montenegro Airlines was founded, we have transported almost 4.5 million passengers. We also have a powerful fleet of 8 airplanes. We have logged almost 100.000 flight hours, in 2010 we have transported 600.000 passengers, which is a figure equal to the number of citizens in Montenegro. 2009 CONQUERING THE EAST On 19th May 2007, our air bridge to Russia was established. Since then, scheduled flights to Moscow and St. Petersburg have been operating on a regular basis. Montenegro Airlines operates flights to Russia three times a week in the winter season. During the summer season the number of flights to Russia is significantly higher. 16 years - 16 destinations 2010 THE THIRD EMBRAER On 18th July, the new Montenegro Airlines aircraft Embraer 195 landed at Podgorica Airport. This is the third plane of this type in the fleet of the national carrier, thus adding the eighth modern aircraft to its fleet. With the purchase of three modern aircrafts of this type the first phase in the renewal of the Montenegrin airline fleet has been accomplished. from Nis via Podgorica to europe In February, our company in cooperation with the city of Nis made official the commencement of operations from Nis via Podgorica to all European metropolises. Traffic from Nis airport will be performed all year. In this manner, great connection between Nis region and European cities towards which Montenegro Airlines is flying will be established. 2011 EUROPE AT THE PALM OF YOUR HAND Today, Montenegro Airlines has regular flights to London, Zurich, Frankfurt, Rome, Paris, Ljubljana, Vienna, Belgrade, London, Moscow, Copenhagen, Dusseldorf, and Nis. THE FOURTH EMBRAER Negotiations for the purchase of the fourth Embraer 195 aircraft are underway, and the procurement is expected to be finalized by the end of 2012. The strategy of further development of Montenegro Airlines is to completely switch to the Embraer 195 aircraft in the next two to three years. A fleet of six Embraer airplanes is optimal for a destination and state such as Montenegro. FIVE MILLION PASSENGERS So far, Montenegro Airlines has transported five million passengers. Conquering the new markets, introducing new flights and increasing the number of rotations on existing ones, and increasing the number of passengers are the company’s main objectives for the future. on top level Our company will have IOSA certificate renewed for the third time, which is the evidence that we have met even more strict IOSA security and safety standards. During certificate renewing, each company must pass even a more strict control compared with the previous one. In the world there are around 3000 companies, and these standards, which our company has recently met, have been fulfilled only by 280 companies in the world. From IOSA team, while running a check on 950 standards, Montenegro Airlines was marked with the highest grades. Every two years this certificate must be renewed. In 2005 we started with 750 requirements. This year that number is 950, so next year we expect new requirements. Standards in aviation contsantly intensify, so by fulfilling this criteria, we confirmed our place among the best arlines. Treći put obnovljen IOSA SERTIFIKAT – Sigurnost prije svega Rame uz rame sa najboljima IOSA SERTIFIKAT – IOSA je dio IATA programa kontrole sigurnosti i bezbjednosti u vazdušnom saobraćaju. Važno je istaći da kompanije koje posjeduju IOSA sertifikat predstavljaju velike svjetske avio-prevoznike, pa je Montenegro Airlines jedina manja kompanija koja se našla u društvu velikih. Treće obnavljanje IOSA serfitikata i ispunjenje strogo postavljenih 950 sigurnosnih i bezbjednosnih standarda, najbolja je potvrda o kvalitetu, nivou poslovanja i vrijednosti Montenegro Airlinesa. IATA je međunarodna asocijacija redovnih avioprevoznika koja obuhvata 260 članica. IATA je razvila međunarodno priznat i prihvaćen standard IOSA standard (IATA Operational Safety Audit). Njegov cilj je uspostavljanje standardâ za procjenu operativne bezbjednosti redovnih avioprevoznika. IATA je akreditovala svega šest auditorskih agencija koje se bave inspekcijom avio-kompanija u skladu sa IOSA standardom. Francuska Qualiaudit, kao agencija koju je svjetsko udruženje ovlastilo da kontroliše bezbijednost redovnih avioprevoznika, obavi je inspekciju u Montenegro Airlinesu. Captain Gerard Meillat, IOSA Lead Auditor & Evaluator Strogi standardi „Bezbjednost je prioritet broj jedan za IATA i njenih 260 članica. IATA je tijesno sarađivala sa regulatornim vlastima i avio-kompanijama, i sačinila je određen broj programa kako bi pomogla svojim članicama da unaprijede bezbjednost. Jedan od ključnih elemenata IATA inicijativa za bezbjednost jeste IOSA, program kontrole operativne bezbjednosti”, rekao je kapetan Gerard Meillat na pres-konferenciji održanoj nakon završene inspekcije. INFLIGHT: Kakav je utisak na Vas ostavila naša kompanija i ljudi koji rade u njoj? Meillat: Profesionalnost i posvećenost koju pokazuju menadžment i zaposleni u ostvarivanju IOSA registracije dobar je predznak za budućnost Montenegro Airlinesa. U ime Quali-audita i IATA želimo Montenegro Airlinesu uspjeh i biće nam zadovoljstvo da sarađujemo sa njima u budućnosti. INFLIGHT: Koji su ciljevi IOSA programa? Meillat: IOSA program ima dva cilja: da se unaprijedi bezbjednost i efikasnost avijacije i da se uštedi novac eliminisanjem suvišnih provjera. IOSA program lansiran je u drugoj polovini 2003. godine. Od tada se preko 430 avio-kompanija, a među njima su i one koje nisu članice IATA, obavezalo da se podvrgne IOSA kontroli bezbjednosti. INFLIGHT: Šta za jednu kompaniju znači obnova IOSA sertifikata? Meillat: Svaka avio-kompanija koja prođe IOSA kontrolu i primi IOSA registraciju velika je pobjeda za bezbjednost vazduhoplovstva. Osnovu svih IOSA kontrola čine IOSA standardi i preporučene prakse ili ISARPS, koje je razvijalo više od sto stručnjaka iz ove oblasti razvilo, uključujući i operatore i regulatorna tijela. Iskustvo pokazuje da ponašanje u skladu sa IOSA standardima zahtijeva jako rukovodstvo, posvećenost i velike napore od strane cijele organizacije – počev od izvršnog direktora, menadžera za bezbjednost i kvalitet (safety and quality managers), pa preko svih ostalih sektora. U Podgorici je 14. oktobra 2011. održana pres-konferencija na kojoj su saopšteni rezultati treće po redu IOSA kontrole koja je izvršena u Montenegro Airlinesu. Jedan od ključnih elemenata IATA inicijativa za bezbjednost jeste IOSA, program kontrole operativne bezbjednosti. IOSA ima jasan i jednistven cilj – poboljšanje sigurnosti u vazdušnom saobraćaju. Osnovu kontrole čini 950 strogo postavljenih sigurnosnih standarda, koje je razradilo više od sto međunarodnih eksperata za vazdušni saobraćaj. Ovi standardi razvijeni su kako bi se u cijeloj avio-industriji podigao stepen bezbjednosti. IOSA program bezbjednosti priznaju i američke vazduhoplovne vlasti, koje nakon 11. septembra 2011. primjenjuju veoma stroge standarde. 20 Izdavanje ovog sertifikata uslijedilo je nakon kompleksne kontrole načina rada Montenegro Airlinesa. Strogost standardâ i intenzitet kontrole znače da avio-kompanija mora besprekorno da funkcioniše - Montenegro Airlies je ispunila svih 950 IOSA standarda u smislu odgovarajuće dokumentacije i implementacije. Kontrolisana je organizacija kompanije, letački poslovi, kabinsko osoblje, operativni centar, tehnička operativa, zemaljski poslovi, robna operativa, bezbjednost saobraćaja. Dobijanje IOSA sertifikata najbolja je potvrda o kvalitetu i nivou poslovanja Montenegro Airlinesa. Priznanje je proizvod rada svih zaposlenih i dokaz da kompanija ispunjava najveće standarde i prati najsavremenije trendove u avijaciji. INFLIGHT: Šta mora da uradi svaka kompanija kako bi bila upisana u registar? Meillat: Da bi dobila IOSA registraciju, svaka avio-kompanija mora da pokaže da ispunjava svih 950 IOSA standarda i u smislu odgovarajuće dokumentacije i implementacije. Zato gospodinu Zoranu Đurišiću i svim njegovim kolegama treba čestitati za pripremu svih oblasti Montenegro Airlinesa za IOSA provjeru. Međutim, IOSA nije „jednokratna” procjena. Svaka IOSA registrovana avio-kompanija, uključujući Montenegro Airlines, kontroliše se svake dvije godine kako bi dokazala da nastavlja da obavlja letove u skladu sa IOSA standardima. Istovremeno, nastavlja se razvijanje IOSA standarda, kako bi se u cijeloj industriji podigao stepen bezbjednosti. 21 IOSA CERTIFICATE renewed for the third time – Safety above all Shoulder to Shoulder with the Best IOSA CERTIFICATE - IOSA is a part of the IATA’s air transport safety and security audit programme. It is important to mention that the other companies with IOSA certificate are the large international companies, which makes Montenegro Airlines the only small carrier among them. The third renewal of the IOSA certificate and the meeting of 950 strict safety and security standards is the best confirmation of the quality, level of operation and value of Montenegro Airlines. IATA is an international association of airlines with 260 members. IATA has developed a standard called IOSA (IATA Operational Safety Audit), which is an internationally recognized and accepted aviation standard. It is aimed at establishing standards designed to assess the operational safety of an airline. Captain Gerard Meillat, IOSA Lead Auditor & Evaluator Stringent Standards “Safety is the No. 1 priority of IATA and its 260 member airlines. IATA has closely cooperated with the regulatory authorities and airlines, and developed a certain number of programmes to help its members improve their safety. One of the key elements of these IATA safety initiatives is IOSA, the IATA Operational Safety Audit,” Gerard Meillat said at a press conference held after the audit. INFLIGHT: What are the goals of the IOSA programme? Meillat: IOSA programme has two goals: to improve the safety and efficiency of air transport and to save money by the elimination redundant controls. The IOSA programme was launched in the second half of 2003. Over 430 airlines, including non-IATA members, have assumed the obligation to undergo the IOSA safety audit since then. O n 14 October 2011, a press conference was held in Podgorica, presenting the results of the third IOSA audit of Montenegro Airlines. One of the key elements of IATA safety initiatives is IOSA, IATA Operational Safety Audit. IOSA has a clear single goal – to improve the level of safety in air transport. The audit is based on 950 stringent safety standards, developed by over a hundred international experts in the field of air transport. Its standards have been developed in order to raise the level of safety in the whole airline industry. The IOSA safety programme is also recognized by the US aviation authorities, which have been applying very strict standards since September 11, 2001. 22 The certificate was awarded after a complex analysis and control of the manner of Montenegro Airlines’ operations. The strict standards and intensive audit require from a carrier to function perfectly, mean that Montenegro Airlines had to meet all 950 IOSA standards in terms of adequate documentation and implementation. The audit focused on the company’s organization, flight operations, cabin crew, operational centre, technical operations, ground operations, cargo operations, and transport safety. Obtaining the IOSA Certificate is the best confirmation of the quality and high level of Montenegro Airlines operations. The recognition is the result of great efforts by all the employees of the company, and undisputable evidence that it meets the highest standards and follows the latest trends in the airline industry. IATA has only accredited six audit organizations to conduct audits of airlines in line with the IOSA standards. France’s Quali-audit, which was in charge of the Montenegro Airlines control, was accredited for a safety audit of airlines by the global association. dards. In parallel, IOSA standards will continue to develop, raising the level of safety in the whole industry. INFLIGHT: What are your impressions of our company and its employees? Meillat: The professionalism and commitment demonstrated by the management and employees in completing IOSA registration is a good sign for the future of Montenegro Airlines. On behalf of Qualiaudit, I wish Montenegro Airlines every success and it will be our pleasure to cooperate with it in the future. INFLIGHT: What does the renewal of the IOSA Certificate mean for a company? Meillat: Each airline that goes through an IOSA audit and receives IOSA registration is a great victory for air transport safety. All IOSA audits are based on IOSA Standards and Recommended Practices (ISARPS), developed by over 100 experts in this field, including the operators and regulatory authorities. Our experience has shown that to carry out all operations in line with the IOSA standards requires a very strong management team, and considerable commitment and a great effort on the part of the whole organization, starting from the Executive Director, Safety and Quality managers, down to all other sectors. INFLIGHT: What must a company do to be IOSA registered? Meillat: In order to be IOSA registered, each airline must demonstrate that it meets all 950 IOSA standards in terms of adequate documentation and implementation. Mr Zoran Djurisic and all of his colleagues should therefore be congratulated on the level of preparation by all parts of Montenegro Airlines for the IOSA audit. However, IOSA is not a one-off assessment. Every IOSA registered airline, including Montenegro Airlines, is audited every other year in order to prove that it continues to operate flights in line with the IOSA stan23 Kada su u pitanju charter letovi spisak gradova u koje su slijetali naši avioni je još duži. Tokom više od jedne i po decenije letjeli smo svuda po Evropi ali i van nje. Mnoge destinacije našle su se na karti naših charter letova: Bari, Brindizi, Napulj, Atina, Krf, Rodos, Skijatos, Istanbul, Tel Aviv, Riga, Hurgada, Brno, Ostrava, Grac, Klagenfurt, Dizeldorf, Katanija i drugi. GDJE SVE LETIMO I ŠTA VAM PRUŽAMO 17 godina uz Vas Svi se vjerovatno sjećate da smo vozili mnoge naše uspješne sportske ekipe, reprezetativce koji brane boje naše države. U našim avionima bilo je suza zbog poraza ali i veselja i pjesme nakon sportske pobjede. Naša misija je bila i ostala - povezati Crnu Goru sa svijetom i dovesti svijet u Crnu Goru. Povezali smo Podgoricu sa Beogradom, Ljubljanom, Rimom, Parizom, Bečom, Londonom, Cirihom, Frankfurtom, Dizeldorfom, Kopenhagenom, i Moskvom. O d samog osnivanja Montenegro airlines je imao jasnu viziju i misiju – spojiti Crnu Goru sa svijetom. U tome smo i uspjeli. Uspjeli zahvaljujući tome što već sedamnaest godina uporno radimo trudeći se da podignemo kvalitet usluga koje pružamo. A naši korisnici na naše napore odgovaraju na najboji način - sve ih je više. Svjesni smo svi - dobro Montenegro Airlinesa je dobro Crne Gore. Više zadovoljnih turista koji će nam se opet vratiti ali i više zadovoljnih građana Crne Gore koji danas sa podgoričkog i tivatskog aerodroma mogu lako i brzo otputovati u svijet. građanima Crne Gore da osjete pravi ugođaj evropskih prijestonica pod slavljeničkim svijetlima. Doček Nove godine u Budimpešti, Rimu ili Parizu bio je godinama prava atrakcija. Tri puta sedmično tokom ljeta letimo i ka Kopenhagenu. To je grad sa hiljadugodišnjom tradicijom, sa kaldrmisanim trgovima i željeznim ogradama, u kojem je nastala najstarija monarhija na svijetu. Kopenhagen čuva svoju tradiciju, ali je i prijestonica najsavremenijeg dizajna. U modernim građevinama od stakla i granita smješteni su svjetski poznati muzeji umjetnosti i istorije, kao što su Nationalmuseet (Nacionalni muzej), i Statens Museum for Kunst ( Nacionalna galerija). Ka ovoj destinaciji nasi avioni saobracaju dva puta nedjeljno bilo da je u pitanju ljetnji ili zimski red letjenja. Sedamnaest godina nakon osnivanja kompanije imamo mnogo redovnih linija. Povezali smo Podgoricu sa Beogradom, Nišom, Ljubljanom, Rimom, Parizom, Bečom, Londonom, Cirihom, Frankfurtom, Dizeldorfom, Kopenhagenom i Moskvom. Za sedamnest godina postojanja kompanije od kojih su mnoge bile ili godine tranzicije, bombardovanja, političke nestabilnosti i naposlijetku globalne krize – nije mala stvar otvoriti toliko stalnih linija ka Evropi. U zemlju sira, čokolade i skupocjenih časovnika letimo već godinama a broj putnika se stalno povećava. Čak dva puta dnevno smo tokom protekle turističke sezone letjeli ka Cirihu i nazad. Tu je Fraumünster, najstarija crkva u Cirihu, sazidana 853 godine. Tu je i glavna ulica u Cirihu koja se proteže od željezničke stanice do jezera i na svih 1500 metara pruža užitak u kupovini na najvišem nivou.Tu su i Kineski vrt, Kunsthaus Zürich - muzej sa jednom od najvećih svjetskih kolekcija moderne umjetnosti, Muzej igračaka... Danas sa nama možete putovati širom Evrope. A ako ćete da nastavite put dalje – mi vas vodimo do destinacija sa kojih vrlo lako možete nastaviti vaše putovanje. Gdje god zaželite. U svim ovim gradovima možete kupiti naše karte i dobiti i informacije o letovima. U nekima od njih imamo stalna predstavništva i to na vrlo atraktivnim i prestižnim lokacijama - kao što je to slučaj u Parizu, Londonu, Rimu, Cirihu, Frankfurtu, Moskvi, Beogradu... U drugima imamo zastupnike sa kojima već godinama uspješno sarađujemo i koji nas reprezentuju na najbolji mogući način. Posebno smo ponosni na činjenicu da smo u godinama kada je vrlo mali broj građana Crne Gore imao pasoš i na često komplikovan način morao dolaziti do vize – nudili vrlo atraktivne turističke aranžmane. Tako su mnogi zahvaljujući povoljnim cijenama aranžmana vidjeli Pariz, obradovali se Diznilendu, obišli Rim, šetali Bečom... Posebno su privlačni bili naši novogodišnji aranžmani koji su pružili priliku Najviše putnika nam stiže iz Moskve. Ruska prijestonica je sa Podgoricom povezana već nekoliko godina. Svakodnevno letimo ka Moskvi, tokom ljeta i četiri puta dnevno! To je, inače, naša najduža destinacija. Let za Moskvu traje tri sata i dvadeset minuta. I pored mnoštva ruskih avio kompanija čiji avioni lete iz Moskve ka Crnoj Gori mi uspijevamo da prevezemo najveći broj putnika. Ovo jasno govori da turisti koji dolaze iz Rusije prepoznaju kvalitet usluge koji pružamo. Istovremeno, sve je više naših sugrađana koji žele upoznati rusku prijestonicu, vidjeti Kremlj, Crveni trg, muzeje i sve ostale znamitosti po kojima je poznat ovaj grad. London je još jedan grad iz kojeg nam rado dolaze turisti željni Mediterana i svih izazova koje on pruža. Ovaj grad je odavno zanimljiv našim studentima, naučnim radnicima, umjetnicima, poslovnim ljudima... Svima onima koji žele uživati u ovom velegradu, posjetiti Bakingemsku palatu, vidjeti Big Ben, Trafalgar skver, krstariti Temzom, šetati Hajd parkom...Ka Londonu nasi avioni saobracaju i do 3 puta nedjeljno bilo da je u pitanju ljetnji ili zimski red letjenja. Redovna linija za Pariz otvorena je 5. aprila 2003. i tada su naši avioni dva puta sedmično, utorkom i subotom letjeli ka Francuskoj. U ljetnem periodu i do osam puta nedjeljno saobracamo za Pariz. Pored toga – slijećući na pariski aerodrom Charles de Gaulle omogućili smo našim putnicima odlične veze sa Amerikom, Australijom, Kanadom, Velikom Britanijom i brojnim drugim destinacijama. 24 Od aprila 2004. avioni Montenegro Airlinesa lete na destinaciji Podgorica – Beč – Podgorica. Tako je prijestonica Austrije postala bliža svima onima koji su poželjeli da obiđu njene znamenitosti, ali i poslovnim ljudima koji su sem biznisa u Beču mogli naći i dobru konekciju za ostale dijelove svijeta. Liniju za Beč održavamo u saradnji sa Austrian-om tako imamo deset letova sedmično na ovoj relaciji. Frankfurtski aerodrom je jedan od najvećih u Evropi i na njega naši avioni slijeću jednom do dva puta dnevno, zavosno da li je ljetnja ili zimska sezona. Frankfurt je grad bankara i poslovnih ljudi. I tranzitna tačka za one koji putuju avionom. Preko Frankfurta možete doći do bilo koje tačke na zemljinoj kugli. Ukoliko se, ipak, odlučite da se zadržite u ovom gradu uživaćete u predivnim pejzažima na rijeci Majni, brojnim muzejima i starom gradskom jezgru, ukusnoj hrani i odličnom šopingu. Radovali su se i oni putnici kojima smo uručivali nagrade. Pomenućemo samo neke. Krajem 2003. kupujući kartu za Beograd Gojko Vučković iz Podgorice je saznao da je u toj godini - tristahiljaditi putnik naše kompanije. Na poklon je dobio put u Rim za dvije osobe. A na osnovu statističkih podataka iz “Amadeus” sistema 2. jula takođe 2003. nagradili smo i milionitog putnika. Cvijeta Bojović dobila je na poklion petodnevni aranžman za dvije osobe u Parizu. Ona je “zaokružila” spisak na kojem je prvi milion ljudi koji su ušli u naše avione. Pomenimo - “Amadeus” je sistem koji koristi naša kompanija omogućava precizne statističke proračune i pomoću kojeg i dobijamo podatke o jubilarnim izdatim kartama. Nagrađivali smo vas i to i dalje radimo - miljama koje ste dobijali i dobijate u okviru Frequent flyer program-a. Svojevrstan fenomen je i to što će naša kompanija tokom 2011. uspjeti da preveze broj putnika koji je veći od ukupnog broja stanovnika Crne Gore. Ovakav trend rasta broja putnika će i u narednim godinama biti zadržan što ukazuje na značaj Montenegro Airlinesa kao bitne karike u razvoju Crne Gore kao turističke destinacije. Montenegro Airlines vas novim destinacijama i povoljnim cijenama inspiriše da putujete i otkrivate nove predijele. No, prije nego se odlučite da kupite kartu potražite detaljne informacije o destinacijama i cijenama na našem se internet sajtu www.montenegroairlines.com Tu ćete saznati šta je novo u našoj ponudi, kao i koje su to specijalne cijene avio-karata. Naravno, ne zaboravite da vas čeka i novi broj Inflight magazina sa mnoštvom zanimljivih članaka. Ukoliko želite telefonom da dobijete informaciju o nekom letu, najbrži i najbolji način jeste da pozovete našu booking službu na broj – 19804. Dizeldorf je grad dijaspore zemalja bivše Jugoslavije. Grad iz kojeg nam dolaze turisti i grad koji vrijedi posjetiti. Posebno je zanimljiv zaljubljenicima u nautiku jer je dizeldorfski Sajam nautike jedan od najposjećenijih u svijetu. Ka ovoj destinaciji nasi avioni saobracaju dva puta nedjeljno bilo da je u pitanju ljetnji ili zimski red letjenja. Glavni grad Slovenije je odavno jedno od naših najvažnijih odredišta i među prvim nasim međunarodnim linijama. Ljubljana je grad koji će vas oduševiti svojim predivnim parkovima, šetalištima, Tromostovljem, monumentima koji ga krase. Saobracaj ka Ljubljani odvija se u saradnji sa Adria Airways-om, na principu Code Share ugovora, tako da obavljamo i po 5 letova sedmično na ovoj relaciji. Na našoj mapi Beograd je jedna od najvažnijih tačaka – sa najvećim brojem putnika i dnevnih letova. Tako smo preko Podgorice gradove povezali sa Evropom, a Crnu Goru povezali sa regionom. Saobraćaj ka ovim destinacijama obavlja se svakodnevno sa podgoričkog aerodroma. 25 THE PLACES WE FLY TO AND THE SERVICES WE PROVIDE 17 years with You Our mission has always been to connect Montenegro with the world and bring the world to Montenegro.We have connected Podgorica with Belgrade, Ljubljana, Rome, Paris, Vienna, London, Zurich, Frankfurt, Dusseldorf, Copenhagen and Moscow. S ince its establishment, Montenegro Airlines has had a clear vision and mission – to connect Montenegro with the world. We have succeeded in doing that. We have succeeded thanks to the fact that we have been working persistently for seventeen years, trying to raise the level of quality of the services we provide. And our clients respond to our efforts in the best possible way – their numbers are growing. We are all aware that what is good for Montenegro Airlines is good for Montenegro. There are more satisfied tourists who will come back, and there are also more satisfied citizens of Montenegro who use the airports of Podgorica and Tivat for fast and easy flights to the world. Sixteen years after the establishment of the company, we have exactly the same number of regular flights – sixteen. We have connected Podgorica with Belgrade, Nis, Skopje, Pristine, Ljubljana, Rome, Paris, Vienna, London, Zurich, Frankfurt, Dusseldorf, Copenhagen, Moscow, and soon with Milan and Brussels. It has been no small thing to introduce sixteen regular flights to Europe over the sixteen years of the company’s existence, characterized by the transition, bombing, political instability, and recently by the global crisis. Today, you can travel all over Europe with us. If you plan to continue your journey – we will take to you to the destinations it is easy to continue your trip from. Wherever you want. In many European cities, you can purchase our tickets and obtain flight information. We have permanent offices in some of them, in very attractive and prestigious locations, e.g. in Paris, London, Rome, Zurich, Frankfurt, Moscow, Belgrade… In others, we have representatives we have a successful cooperation with, and who represent us in the best possible way. We are especially proud of the fact that, in the years when only a few citizens of Montenegro had passports and when it was often complicated to get a visa, we offered very attractive travel arrangements. It was thanks to our competitive prices that many people saw Paris, During the summer, we fly to Copenhagen three times a week. It is a city with a thousand year long tradition, stone paved squares and iron fences, and the world’s oldest monarchy originated from it. Copenhagen preserves its tradition, but it is also the capital with the most contemporary design. Its modern glass and granite buildings accommodate world famous art and history museums, such as Nationalmuseet and Statens Museum in Kunst. We have been flying for years to the country of cheese, chocolate and expensive watches, and the number of our passengers keeps growing. During the last tourist season, we flew to Zurich and back twice a day. We recommend that our passengers to Zurich visit the Fraumünster, the oldest church in Zurich, erected in 853 ad. The main street in Zurich – extending for 1,500 metres from the railway station to the lake and offering the highest shopping standards – is also well worth a visit. There is also the Chinese Garden, and the Kunsthaus Zürich – a museum featuring one of the largest modern art collections in the world, the Toy Museum, and so on. enjoyed Disneyland, visited Rome, or walked around Vienna. Our New Year’s arrangements were especially attractive, providing an opportunity for the citizens of Montenegro to feel the atmosphere of famous European capitals illuminated by holiday lights. The celebration of New Year’s Eve in Budapest, Rome or Paris has been a true attraction for years. Most of the incoming passengers arrive from Moscow. The capital of Russia has been connected with Podgorica for several years now. We fly to Moscow every day, and up to four times a day during the summer! That is our most distant destination. The flight takes three hours and twenty minutes. Despite many Russian companies flying from Moscow to Montenegro, we have succeeded in transporting the most passengers. That clearly proves that the tourists coming from Russia recognize the quality of the service we provide. At the same time, there are an increasing number of our citizens who wish to get acquainted with the capital of Russia, see the Kremlin, Red Square, the museums and the other landmarks this city is famous for. London is another city that sends us tourists longing for the Mediterranean and all the sun and beauty it provides. This city has long been interesting to our students, scientists, artists, businesspeople… There are more and more people who want to enjoy this metropolis – visit Buckingham Palace, see Big Ben, Trafalgar Square, cruise the Thames, and enjoy a walk through Hyde Park… Our airplanes fly to London up to three times a week, both in the summer and wintertime. Our regular flight to Paris was opened on 5 April 2003 when our airplanes started to fly to France twice a week, on Tuesdays and Saturdays. During the summer, we fly to Paris up to eight times a week. In addition, through our flights to the Charles de Gaulle airport, we have provided our passengers with excellent connections to America, Australia, Canada, the United Kingdom, and many other destinations. 26 Since 2004, the airplanes of Montenegro Airlines have been flying from Podgorica to Vienna and back. In that way, the capital of Austria has become closer to those who wanted to visit its landmarks, as well as to the businesspeople that can, apart from doing business in Vienna, find good connections with other parts of the world. We operate our flight to Vienna in cooperation with Austrian Airlines – we have ten flights a week to this destination. We also recall the happiness of the passengers we had rewarded. We will mention only some of them. In late 2003, having bought his ticket to Belgrade, Gojko Vucinic learned that he was the 300,000th passenger of our company in that year. The prize he received was a trip for two to Rome. On the basis of the statistics provided by the Amadeus system, on 2 July 2004, we rewarded our one millionth passenger. Cvijeta Bojovic was awarded a five-day arrangement in Paris for two. She completed the list of the first million passengers transported by our airplanes. Let us mention that the Amadeus system used by our company enables precise statistical calculations, providing the data about the jubilee number of our tickets sold. We have been awarding you with the air-miles you have been receiving within the framework of the Frequent Flyer Programme. Quite a phenomenon is expected to happen during 2011, when the number of passengers transported by our company in the twelve month period will exceed the total population of Montenegro. We will maintain such a growth trend in the years to come, which proves the importance of Montenegro Airlines for the development of Montenegro as a tourist destination. The Airport in Frankfurt is one of the largest in Europe and our airplanes land there up to two times a day, depending on the season. Frankfurt is the city of bankers and businesspeople, and a transit area for airplane passengers. By way of Frankfurt, you can reach any destination in the world. On the other hand, if you decide to stay there, you will enjoy the beautiful sceneries on the River Main, numerous museums, the old part of the city, delicious food and excellent shopping. Dusseldorf is a city of the Diaspora of the former Yugoslav countries. It is a city many of our tourists come from, and which is also worth a visit. It also holds special appeal for sailing enthusiasts, since the Dusseldorf boat show is one of the best exhibitions of this type in the world. Our airplanes fly to this destination twice a week, both during the summer and winter seasons. The capital of Slovenia has been one of our most important destinations for a long time, and it was one of our first international flights. Ljubljana is a city that will bewilder you with its beautiful parks, promenades, Triple Bridge, monuments… The flights to Ljubljana are operated in cooperation with Adria Airways, on the basis of a Code Share Agreement, and we have up to five flights a week to this destination. One of the most important destinations on our Map is Belgrade – with the largest number of passengers and flights a day. That is how, by way of Podgorica, we have connected these cities with Europe, and Montenegro with the region. We fly to these destinations from Podgorica airport every day. As regards the charter flights, the list of cities our airplanes have flown to is even longer. In over one and a half decades, we have flown all over Europe, and beyond. Many destinations have found their place on our map of charter flights: Bari, Brindisi, Naples, Athens, Corfu, Rhodes, Skiathos, Istanbul, Tel Aviv, Riga, Hurghada, Brno, Ostrava, Graz, Klagenfurt, Dusseldorf, Catania, and others. Everybody can probably remember that we have transported many of our successful sports teams, national teams defending the colours of our country. Our airplanes have witnessed the tears of defeat, but also the celebrations and the singing after some famous sports victories. With new destinations and competitive prices, Montenegro Airlines is constantly inspiring you to travel and discover new destinations. But, before you decide to buy a ticket, look for more details about destinations and fares on our website www.montenegroairlines.com You will find there all the information about our new range of offers, as well as our special fares. And do not forget that a new issue of Inflight magazine is waiting for you with many interesting articles. If you prefer to inquire about a flight by phone, the fastest and best way is to contact our booking service at 19804. 27 FLOTA MONTENEGRO AIRLINESA Moćna E – jet grupacija 28 Sistem motora aviona tipa Embraer 195 inkorporira tehnologija FADEC (Full Authority Digital Engine Control). Zadatak FADEC kompjutera jeste da obezbijede optimalno korišćenje motora, kontrolišu opterećenje i dovedeno gorivo, na osnovu pilotskih inputa, u svim uslovima leta. Kao rezultat ove napredne tehnologije dobija se na uštedi goriva i dužem radnom vijeku samih motora. Zbog čega je ovaj avion tako drugačiji? Na prvi pogled možda nećete primijetiti ništa neobično. Embraer 195 ima dvorednu konfiguraciju sjedišta. Putnici koji poznaju velike avione sa jednim prolazom navikli su na redove sa po šest sjedišta. Ipak, na avionu E195 nećete naći srednje sjedište. Zbog toga što ima samo četiri sjedišta po redu, komfornost je veća i svako dobija mjesto pored prolaza ili pored prozora. Na vrhu liste prioriteta uvijek su udobnost putnika i operativna efikasnost. Pogonsku snagu Embraera 195 čine dva motora koje je proizvela američka kompanija General Electic Aviation. S oznakom koju nose – CF34-10 – specijalno su dizajnirani da pruže veću snagu na dužim letovima i kao takvi namijenjeni su za regionalne civilne avione. Dolet Embraera 195 iznosi 3.334 km (sa maksimalnim brojem od 116 putnika) pa do 4.074 km, i kao takav namijenjen je za osvajanje udaljenih tržišta. Ovi avioni u maksimalnim iznosima dostižu brzinu 890 km/h i visinu leta 12.500 m. Prilikom uzlijetanja, sa gornjim limitom kada je težina u pitanju, avioni E 195 zahtijevaju dužinu piste 2.044 m, dok je potrebna dužina piste pri slijetanju 1.282 m. Maksimalna težina ovih aviona iznosi 50.790 kg. 29 M oderni putnički avioni predstavljaju najkompleksnije sisteme poslije kosmičkih. Nekoliko stotina hiljada djelova čini avionske sisteme – povezani i usklađeni, slično kao sistemi živog organizma, oni se kontinuirano razvijaju. U tom smlislu, praćenje i analiziranje trendova razvoja avio-saobraćaja u svijetu predstavlja jednu od najvažnijih aktivnosti Montenegro Airlienesa. Unapređivanje flote i stalno usavršavanje svojih stručnjaka biće moto crnogorske avio-kompanije i u predstojećim godinama, koje će nesumnjivo donijeti nova čuda čovjekovog stvaralaštva i mašte. Početak stvaranja Dvije godine od osnivanja firme kupljen je prvi Fokker 28, kojim je obavljen prvi let 7. maja 1997, ka Bariju. Već naredne godine kupljen je i drugi Fokker 28, i od tada se može govoriti o floti Montenegro Airlinesa. Prelomna 2000. godina Početak milenijuma bio je za kompaniju preloman – morali su se stvoriti uslovi za nabavku novih aviona jer postojeći Fokkeri Fokker je stariji proizvođač od Boeinga, a ime je dobio po osnivaču Anthoniju Fokkeru, koji je prvi avion konstruisao 1910, i to u dvadesetoj godini. Godine 1920. prvi Fokkerov putnički avion – F II, sa šest sjedišta, uveden je u redovan avio-saobraćaj. Fokkerove lovce i bombardere koristili su i Nijemci u Prvom i Drugom svjetskom ratu. Fokker 100 u floti Montenegro Airlinesa jeste reperezent vrhunske vazduhoplovne tehnologije. Ove letjelice oprem- 30 28, zbog novih vazduhoplavnih pravila, nisu više mogli da lete Evropom. Za nabavku modernijih i znatno skupljih Fokera tipa 100 bila su potrebna velika sredstava. Obezbijeđen je kredit od crnogorskih banaka za kupovinu neophodnih aviona. Postojeći Fokkeri 28 kompenzovani su za novi avion tipa Fokker 100. U narednim godina, zahvaljujući uspješnom poslovanju, Montenegro Airlines je obogatio svoju flotu sa još četiri aviona tipa Fokker 100. Inoviranje flote Polovinom 2007. potpisuje se ugovor o nabavci aviona Embraer 195 i počinje inoviranje flote Montenegro Airlinesa. Godinu dana kasnije, 8. juna 2008, na podgorički aerodrom slijeće prvi Embraer u floti nacionalnog avio-prevoznika. Dolaskom drugog aviona tipa Embraer 195, u maju prošle godine, omogućeno je osvajanje novih tržišta i otvaranje novih linija. Sredinom ove godine flota je obogaćena i trećim avionom iz ove moćne E-jet grupacije, čime je realizovan strateški plan: flota je inovirana i sada je čini osam aviona – pet aviona tipa Foker 100 i tri aviona tipa Embraer 195. ljene su modernom navigacionom opremom koja omogućuje automatsko slijetanje, čak i uslovima nulte vidljivosti, najmodernijim sistemom za upozoravanje pilota na kvarove, i velikim brojem odvojenih i utrojenih sistema, čime se omogućava visok stepen bezbjednosti. Rolls Royce motori, čiji nivo buke zadovoljava najstrože svjetske kriterijume, omogućavaju slijetanje na sve aerodrome svijeta, u svako doba dana. MONTENEGRO AIRLINES FLEET The powerful E – jet group This year, Montenegro Airlines implemented its strategic plan regarding fleet innovation, consisting of five aircraft – five Fokker 100s and three Embraer 195s. Fleet improvement and the continuous development of its experts will remain the main motto of the Montenegrin airline in the years to come, and one which will surely bring about new miracles of creativity and imagination. The Embrer 195 is the first new aircraft developed for regional commercial air transport in over 20 years. The engine system of the Embraer 195 type of aircraft incorporates a technology called FADEC (Full Authority Digital Engine Control). The task of the FADEC computers is to provide the optimum use of engine operation, controlling the payload and fuel injection in all flying conditions, on the basis of the pilot’s inputs. This advanced technology results in fuel savings and a longer lifespan of the engine. What makes this plane so different from others? At first sight, you may not notice anything unusual. The Embraer 195 has a two row seat configuration. Passengers who are familiar with big, one aisle planes, are accustomed to six seat rows. However, the Embraer 195 does not have the middle seat. Having just four seats in a row allows for additional comfort and every passenger is assigned either a window or an aisle seat. The top priority of our company is always passenger comfort together with operational efficiency. The Embraer 195 is propelled by two engines manufactured by the USA Company, General Electric Aviation. Having a CF34-10 designation, they are specially designed to provide additional propulsion on longer flights. As such, they are intended for regional passenger airplanes. The Embraer 195 has a range of between 3,334 km (with a maximum number of 116 passengers) and 4,074 km, which makes it suitable for conquering more distant markets. The maximum operating speed of this airplane is 890 km/h, and its maximum cruising altitude is 12,500 m. The take off field length of the E-195 airplanes, with its maximum takeoff weight, is 2,044 m, while the landing field length is 1,282 m. The maximum takeoff weight of this aircraft is exactly 50,790 kg. 31 M odern passenger aircrafts are the most complex flight systems apart from those used in space flights. Several hundred thousand pieces of technology are combined into aircraft systems, which are connected and fine tuned, similar to that of a living organism, and which continuously develop. In that sense, monitoring and analyzing air-transport developments in the world is one of the most important activities that Montenegro Airlines always pays special attention to. Fleet improvement and the continuous development of its professionals will remain the motto of the Montenegrin airline in the years to come, which will surely bring about new miracles of creativity and imagination. A significant amount of funds were needed to procure the new, more modern and significantly more expensive Fokker 100s. We obtained a bank loan from Montenegrin banks to procure the necessary aircraft. The first steps in fleet creation Fleet renewal On the second anniversary of company founding, the company purchased its first Fokker 28. It made its first flight on 7th May 1997, to Bari. The following year we acquired a second Fokker 28, and since then one can truly speak about the Montenegro Airlines fleet. The key year of 2000 The beginning of the new millennium was decisive for our company, as we had to create the prerequisites for the procurement of new aircraft. According to new rules, the existing Fokker 28s could no longer fly in Europe. 32 The existing Fokker 28s were traded in for the new Fokker 100 aircraft. In the years that followed, based on its successful operations, Montenegro Airlines managed to add four more Fokker 100s to its fleet. In mid 2007, the Montenegro Airlines fleet renewal programme began, with the signing of a purchase agreement for the Embraer 195 aircraft. A year later, on 8th June 2008, the first Embraer in the fleet of the national airline landed at Podgorica Airport. Fokker has a longer tradition of aircraft production than Boeing. It was named after its founder, Anthony Fokker, who constructed his first plane in 1910, at the age of 20. In 1920, the first Fokker passenger aircraft, the FII with six seats was introduced into regular air transport. Fokker fighter and bomber aircraft were also used by the German Luftwaffe in both World Wars. In the Montenegro Airlines fleet, the Fokker 100 is an example of superb aircraft technology. These aircraft are equipped with the most modern navigation devices, which enable automatic landing, even in zero visibility conditions. The planes are also equipped with a great number of failsafe systems, and numerous duplicate and triplicate systems, thus achieving a high level of reliability. Rolls Royce engines comply with the strictest noise criteria and enable Montenegro Airlines to fly to all world airports at any time of the day or night. The arrival of the second Embraer 195 aircraft has enabled the conquering of new markets and the introduction of new routes. In the middle of this year, the fleet added a third aircraft from this powerful E-jet group, thus completing the strategic plan regarding fleet renewal. The fleet now consists of eight aircraft – five Fokker 100s and three Embraer 195s. 33 poslovnice Poslovnica Beč / Sales Office Vienna Adresa / Address: Kaiserstr. 86, 1070 Vienna Telefon / Phone: + 43 664 3 111 405 Fax: + 43 179 639 35 Udaljenost / Distance 798 km, trajanje leta / flight duration 65 min Poslovnica Cirih / Sales Office Zurich Adresa / Address: Postfach 2419, 8058 Flughafen, Terminal 2 Telefon/Phone: + 41 43 816 7876 + 41 43 816 7877 + 41 43 816 7878 Fax: + 41 43 816 7884 Udaljenost / Distance 1222 km, trajanje leta / flight duration 105 min Poslovnica Frankfurt / Sales Office Frankfurt Adresa / Address: Terminal 2, Halle D, 60547 Frankfurt am Main Telefon / Phone: + 49 69 28 23 74 Fax: + 49 69 28 11 76 Udaljenost / Distance 1456 km, trajanje leta / flight duration 115 min Poslovnica Kopenhagen / Sales Office Copenhagen Adresa / Address: Vester Voldgade 96, 4th floor 1552 Copenhagen V, Denmark Telefon / Phone: + 45 33 11 33 16 Fax: + 45 33 11 54 55 Udaljenost / Distance 1625 km, trajanje leta / flight duration 160 min Poslovnica London / Sales Office London Adresa / Address: Grosvenor Gardens House, suite 112 / 3th floor 35–37 Grosvenor Gardens, London SW1W 0BS Telefon / Phone: + 44 (0) 207 8644 031 + 44 (0) 207 8644 032 Fax: + 44 (0) 207 8644 033 Udaljenost / Distance 1776 km, trajanje leta / flight duration 155 min Poslovnica Moskva / Sales Office Moscow Poslovnica Sankt Peterburg / Sales Office St. Petersburg Adresa / Address: 2. Sovetskaja ulica, 7, office 209, 191036 Sankt Peterburg Telefon / Phone: + 7-812-332-68-13 Fax: + 7-812-332-68-15 Udaljenost / Distance 2078 km, trajanje leta / flight duration 180 min Poslovnica Rim / Sales Office Rome Šalter na aerodromu / Airport ticket counter Adresa / Address: Aeroporto Leonardo da Vinci, terminal 2, 00187 Roma Telefon / Phone: + 39 06 6595 8661 Udaljenost / Distance 1625 km, trajanje leta / flight duration 80 min Poslovnica Beograd / Sales Office Belgrade Adresa / Address: Knez Mihailova 23, 11000 Beograd Telefon / Phone: + 381 11 2621 122 + 381 11 3036 535; + 381 11 3036 536 Fax: + 381 11 2181 861 Šalter na aerodromu / Airport ticket counter Beograd / Belgrade Aerodrom Nikola Tesla Udaljenost / Distance 313 km, trajanje leta / flight duration 38 min Poslovnica Niš / Sales Office Niš Adresa / Address: Vazduhopolovaca 24, 18000 Niš Telefon / Phone: + 381 18 583 336 Adresa / Address: Kadesevskaja nabereznaja br.6/1/2 str.1. Telefon / Phone: + 7 499 230 16 73 Adresa / Address: Aerodrom Domodedovo, office 3.57 Telefon / Phone: + 74 95 28 715 25 Fax: + 74 95 28 715 26 Udaljenost / Distance 1959 km, trajanje leta / flight duration 190 min Fax: + 381 18 583 336 Poslovnica Pariz / Sales Office Paris Šalter na aerodromu / Airport ticket counter Adresa / Address: 140, avenue Champs Elyseés, 75008 Paris Telefon / Phone: + 33 1 70 36 19 07 Fax: + 33 1 70 36 19 08 Udaljenost / Distance 1 764 km, trajanje leta / flight duration 140 min Adresa / Address: Letališče Brnik, 4210 Brnik 34 ANKONA Telefon / Phone: + 381 11 228 6241 Udaljenost / Distance 365,5 km, trajanje leta / flight duration 35 min Ljubljana Ljubljana Aerodrom Brnik Telefon / Phone: + 386 4 2594 252; + 386 4 2594 245 Udaljenost / Distance 743 km, trajanje leta / flight duration 60 min PALERMO KATANIJA
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