University of Leeds Sport – Getting the Balance Right!

University of Leeds Sport –
Getting the Balance Right!
Patrick Craig – Assistant Head of Sport (Development)
Gareth Dickson – Assistant Head of Sport (Operations)
Facilities Directorate
Commercial and Campus
Support Service
Campus Support
Sport & Physical Activity
Catering and Conferencing
Print and Copy
Cleaning
Facilities Support Services
Estates
Sustainability
Residences
“To be come the number 1
provider for higher education
sport and physical activity
experience in the UK”
Staff team:
Full-time xxxxx
Part-time xxxx
Zero-hours xxx
Leeds Sports
Team Strategy
Group
Nick Manning –
Head of Strength
and Conditioning
Tim Jarret – Asst.
S&C Coach
Dan Grant –
Head of Rowing
Carl Smith –
Head of Hockey
5 x hockey club
coaches
Steve Grime –
Head of Football
Kate MacKenzie –
Development Manager
(Sport & Dance)
Emma Mackenzie-Hogg –
Club and Recreation
Manager
David Bond – Club and
Competitions Manager
Liam O’Neill –
Head of Triathlon
Mark Luffman –
Head of Rugby
4 x rugby club
coaches
Gryphon Sports
Coaches
Greg Hull –
Sports
Development
Officer (Get Out,
Get Active)
Ben Witz - Sports
Development
Officer (Get Out,
Get Active)
Jack Castledine –
University Tennis
Coordinator
Kathyrn Ambrose
-University
Football
Activator
8 x Get Out, Get
Active Activators
2 x Uni Girls Can
Activators
Eamonn Laird Development
Coordinator
(BUCS)
Beth Moorley –
Development
Coordinator (Events
and PR)
Gryphons Sports
Coaches/Instructors
Andy Lockwood –
Professional Development
Manager
Tom Preston –
Kit Coordinator
Safia Zerdazi –
Coaching
Education
Coordinator
Natalie McGuire
– Aquatics
Officer
Rachel Wilson –
Aquatics
Coordinator
20 x swimming
teachers
Tilly Hall –
Marketing and
Comm’s
Executive
Oliver Hylands Triathlon
Programme
Coordinator
Sport and Physical Activity Funding Model
•
SPA doesn’t receive a direct grant or subsidy from the University unlike
most of our peers.
•
We contribute back to the University and build reserves for investment, not
just cover our costs.
•
Historically SPA has built reserves but since 12/13 has invested those in
£850k of facility development.
•
£1.7m will be spent on facility developments from income/ reserves over
the next 2 years
•
The University supports SPA by;
o Covering grounds maintenance costs through Estates
o Only charging a proportion of central overheads (e.g. utilities
and staff costs such as HR, Finance & Procurement)
o Not charging for space
o Providing the option to bid for capital project funding.
INVESTMENTS
What and why?
Delivering the project
Impact
M&E
Gym Extension Project (Sept 2014)
Background
•
SPA has over 17,000 members, over 1 million visits per year and more than 45,000 visits per
month to the gym alone in term time
•
Started to lose membership income in 2012/13 due to unavailability of equipment and
queueing for gym entry which created an unsatisfactory customer experience
•
Commissioned an independent usage study (Gymetrix);
‘severe capacity shortage with the lowest equipment availability ever recorded in the
public or private sector’
•
The main recommendation from the study was that the only way to improve customer
satisfaction was to extend or open other satellite facilities
•
c£550k from our reserves was earmarked for synthetic hockey pitch replacement but
considering the loss of income it was decided that extending the gym would take priority.
•
Also took the opportunity to get new gym equipment and change the mix due to the changing
nature of customer demand
Gym Extension Project (Sept 2014)
Outcomes
•
Increased gym capacity by 60 users (240-300)
•
Membership targets are back on track
•
Huge reduction in customer complaints
•
No queueing for equipment or the need for 1 in 1 out
•
Highest levels of gym usage ever
•
Positive feedback on the new studio (Flooring/ sound system/
equipment)
Questions??