PRESIDENT`S MESSAGE - Joplin Area Chamber of Commerce

JUN
Business
outlook
2015
June 2015
Business Outlook
the new
normal
holding people
accountable
Page 15
our members
announce
PRESIDENT’S
MESSAGE
Kudos to the City and the Blasters p. 3
INSIDE
hot links 2015
august 21
PRESENTED BY
Joplin Area Chamber of Commerce | 320 East 4th Street | Joplin, MO 64801 | 417.624.4150
WWW.JOPLINCC.COM | FACEBOOK.COM/JOPLINCHAMBER | TWITTER.COM/JOPLINCHAMBER
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June 2015
Business Outlook
Board of Directors
2015-2016 Executive Committee
David Glenn
CHAIRMAN OF THE BOARD
Karen Plott
CHAIRMAN ELECT OF THE BOARD
Randy Moore
PAST CHAIRMAN OF THE BOARD
James Richards
TREASURER
Louise Secker
VICE CHAIRMAN MEMBERSHIP/COMMUNITY DEVELOPMENT SERVICES
Kim Woodard
CO-VICE CHAIRMAN MEMBERSHIP/COMMUNITY DEVELOPMENT SERVICES
Clive Veri
VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES
Lori Scott Dreiling
CO-VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES
Directors Ex-Officio Directors
Gina AtteberrySam Anselm
Michael BeattyJohn Bartosh
Brad BeecherMike Gray
Brandon DavisLindsey Hayes
Donovan Edwards
Dr. C.J. Huff
Jacqueline Hackett
Dr. Alan Marble
Holly Hukill
Dr. Jennifer Methvin
Charles KeeterMatt Proctor
Kelli PerigoMarilyn Ruestman
Gary PulsipherMichael Seibert
Joplin Area Chamber of Commerce Staff
Executive
Rob O’Brian, CEcD
PRESIDENT
Tonya Sprenkle VICE PRESIDENT
Lisa Kelly
EXECUTIVE ASSISTANT
Member Services
Ginger LaMar, IOM
Stephanie McGrew
Martha Getz
Cynthia Marlow
DIRECTOR OF MEMBER SERVICES & DEVELOPMENT
MEMBER EVENTS PRODUCER
MEMBER EXPERIENCE COORDINATOR
MEMBER SUCCESS STRATEGIST
Sponsors
Platinum Level
City of Joplin
Downstream Casino Resort
The Empire District Electric Company
KOAM-TV/FOX 14 – KFJX
Stronghold Data LLC
Chairman Level
AMI Radio Group
Commerce Bank
EaglePicher Technologies, LLC
Freeman Health System
General Mills
Joplin Floor Designs
Joplin Globe Publishing Company
Joplin Regional Business Journal
Joplin Supply Company
KODE-TV/KSNF-TV
Lamar Outdoor Advertising
Lancaster Signs
Mercy Hospital Joplin
Missouri Southern State University
Southwest Missouri Bank
US Bank, N.A.
President Level
BKD, LLP
Community Bank & Trust (CBT)
Roper Honda
Show Me The Ozarks Magazine
Director Level
Arvest Bank
Choice Marketing
Connell Insurance, Inc.
Innovative Objects
Lakeland Office Systems, Inc.
Motive Matters
Weed Whackers, Inc.
Communications & Finance
Kirstie Smith COMMUNICATIONS DIRECTOR
Wendy Brunner-Lewis COMMUNICATIONS COORDINATOR
Cindy Weiss FINANCE DIRECTOR
Samantha Doubledee FINANCE COORDINATOR
Economic & Workforce Development
Steve Russell NEWMAN INNOVATION CENTER DIRECTOR
Kevin Welch
DIRECTOR OF BUSINESS ATTRACTION
Cary Beasley, IOM WORKFORCE DEVELOPMENT MANAGER
Mark Turnbull
DIRECTOR OF REGIONAL STRATEGIES
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Administrative Support
Lea Schroer
NEWMAN INNOVATION CENTER ADMINISTRATIVE ASSISTANT
Melissa Winslow ADMINISTRATIVE ASSISTANT
Joplin Area Chamber of Commerce
320 East 4th Street, Joplin, MO 64801
Phone: 417.624.4150
Fax: 417.624.4303
www.joplincc.com
/joplinchamber
/joplinchamber
PRESIDENT’S MESSAGE
June 2015
Business Outlook
Kudos to the City and the Blasters
At the end of last summer, the City began the effort to completely rebuild Joe Becker Stadium
as part of the effort to bring professional minor league baseball back to the community. The
goal was to replace the existing aluminum bleacher stands and concrete block concession and
press area with a totally new, modern stadium with the amenities found in professional baseball venues. And the work was to be completed in time for the Blasters’ opening game May 21,
a time period of seven months.
City staff did a lot of the initial work in tearing down the old stands, clearing out the few
houses on what is now the parking lot and generally getting everything prepped for new construction. In the meantime, local architect Chad Greer was working with the City on a design
that would be functional and cost-effective, yet carry a historic “brick” look as a tribute to the nearly 100-year history
of the site.
Rob O’Brian, President
As soon as the site was ready, Crossland Construction, the bid winner, began building the stadium. The fall wasn’t bad,
but we all know the winter was not the best we have ever had for construction, and the spring rains didn’t help the
effort. Yet, construction crews worked around the clock in the final days to finish the stadium, and City staff completed
the parking area and had the field done enough for an exhibition game on Tuesday, then finished up in time for opening night on Thursday. It was a great effort on the part of lots of companies and individuals as well as the City to make
the new Joe Becker a great place to play ball.
On the Blasters’ part, owners Shawn and Gabe Suarez worked tirelessly to create a brand new team. They hired key
staff, recruited talent and also spent a lot of time at the stadium, making sure the team had its input into the “feel”
they wanted for the fans, as well as the teams. Your Chamber’s Newman Innovation Center made space available for
the Suarez family and their staff. We saw first hand the dedication they have for the sport, but they also have a passion
to bring good team play and good entertainment to this community they hope to call home for many years to come.
I say entertainment because it is not just about the game, but also about the engagement. There are contests for the
kids, and for those who still think they are kids, that bring them onto the field. There is music and the concessions and
a family-friendly atmosphere. The Blasters came to opening night ready to play and to be a part of the community.
But, they can’t play to an empty stadium. The weather still hasn’t been the most cooperative, but that will change soon
as we move into summer. The people here in our region have said time and again they want affordable family entertainment; they want the opportunity to have professional sports and they want a place at which they like to be. It’s
here, and the business community needs to lead the way in keeping it here. Of course, there are tickets for individual
games. There is also the “party deck” that can be rented for groups of customers or employees. There are opportunities to have boxes or a section of seats. In short, there are ample opportunities to have a good time with customers,
suppliers, employees, families and friends. And, just for fun, Friday home games always end with fireworks.
The new Joe Becker and the Blasters are great additions to our community. Kudos to both the City and the Blasters
organization. But they are part of many exciting and positive things going on right now. It is too easy to focus on the
negative news. It is understandable to think some aspects of Joplin’s rebuilding are taking too long, until you see the
complexity of what is underway. But an evening at Becker, watching baseball, enjoying the facility and taking a break
from hectic everyday “stuff” is a reminder that we have come a long way in four years and that more good things are
on the horizon.
As I overheard one person say to his friend opening night, “It’s great to be an American, especially when you live here.”
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June 2015
Business Outlook
Your Freeman Pharmacy
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freemanquickmeds.com
Freeman West 1102 W. 32nd St. | Joplin
417.347.3792
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32nd & McClelland
3201 McClelland Blvd. | Joplin
417.347.6337
Neosho
336 S. Jefferson St. | Neosho
417.455.4378
Message to the Network from Chairman
Nicole Brown
Presented by
2015-2016 Executive Committee
Nicole Brown, Chairman
Brent Baker, Co-Chairman
Lindsey Hayes, Past Chairman
Shawn Daniel
Jake Heisten
Jennifer Little
Ryan Melton
Stephanie Onstot
Greg Sutton
Megan Tyler
Christina Williams
YPN New Members
Skyler Arbuckle, MSSU Super Leaders
Matt Armstrong, MSSU Super Leaders
Ryan Buerk, MSSU Super Leaders
Michael Chilton, MSSU Super Leaders
Jamie Kyle Deese, MSSU Super Leaders
Abigail Finder, MSSU Super Leaders
Zach Gagnon, Commerce Bank
Matthew Gibson, State Farm Insurance Matthew Gibson Agency
Shelly Haag, Commerce Bank
Shakira Herfel, MSSU Super Leaders
Courtney Jablonski, MSSU Super Leaders
Betsy James, Ronald McDonald House
Charities of the Four States
Travis Lewis, MSSU Super Leaders
Hunter Luna, Sleep Number Store
Michael Maddock, MSSU Super Leaders
Charynn Multhaup, MSSU Super Leaders
Ashlea Norman, MSSU Super Leaders
Hayley Sirmon, Empire District Electric
Company
Arielle Speer, MSSU Super Leaders
Holly Stone, MSSU Super Leaders
Kendra Tilton, MSSU Super Leaders
Mathew Wyatt, Empire District Electric
Company
June 2015
Business Outlook
Isaac Newton once said, “If I have seen further than
others, it is by standing upon the shoulders of giants.”
Mentors lift us up to see our potential and imagine
our future. Young professionals need mentorship both
formally and informally. Mentors inspire, challenge and
support us through career and life decisions.
Although I have experienced a lifetime of informal
mentoring, I was hesitant to join a formal mentoring
group in the Young Professionals Network (YPN). I now
see it as one of the most valuable pieces of my personal
and professional growth. Led by Gary Duncan, our group
meets twice a month to discuss obstacles, opportunities
and successes. Lending perspective, advice and
sometimes tough feedback, Gary challenges our group to
be our best and never settle for sub-par results.
Gary is just one of our Leadership League “coaches”
investing in the future of young professionals. The
complete lineup includes Ann Leach, John Hipple, Vicky
Mieseler, Peggy Fuller, Troy Richards and Joe Craigmile.
Coaches meet with their team on a regular basis to share
knowledge, facilitate conversation and offer sage advice.
Inspired by Leadership League, a new generation
of mentors are stepping up to the plate this summer.
College students transitioning from the Super Leaders
leadership development program to YPN membership
will be matched with a young professional. Mentors will
help students build relationships and grow the confidence
needed to transition into an active YPN member.
This month I’d like to challenge you to look for
opportunities to mentor a young professional. The most
valuable commodity you have to offer is your time and
experience. You will be investing in the future of Joplin.
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June 2015
Business Outlook
Ribbon Cuttings
The Independent Living Center
Jeff Flowers, Executive Director
2639 East 34th Street
20-Year Anniversary
Flip Shop Cheer Zone
Ted and Barbara Johnson, Owners
1502 South Madison, Webb City
New Season, New Coach
Joplin Public Library
Jacque Gage, Director
300 South Main Street
Family Place Library Designation
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Mercy Clinic
Gary Pulsipher, President
100 Mercy Way
Grand Opening
Mercy Hospital Joplin
Gary Pulsipher, President
100 Mercy Way
Grand Opening
TalentForce
Michelle Schopper, Branch Manager
1202 South Range Line Road, Suite 13
1-Year Anniversary
Ribbon provided by Countryside in the City
Stone Village Children’s Center
5601 North Main Street
Joplin, MO 64801
417.553.8055
Outback Archery & Tackle
Steve Burton, Owner
410 East 7th Street
Presenting Trailer to JHS Archery Team
Keller Williams Realty of Southwest Missouri
619 South Florida Avenue
Red Day Kick Off at Watered Gardens
Gospel Rescue Mission
State Farm Insurance - Matthew Gibson
Matthew Gibson, Agent
2007 South Sergeant Avenue
New Membership
New Member Feature
Presented by
June 2015
Business Outlook
At Stone Village Children’s Center,
our vision is to focus on the whole child
and to provide our community with
an authentic Montessori-based natural
learning preschool in a beautifully
prepared environment with highlytrained teachers who are passionate
about the education of your individual
child.
We believe children learn best
when they work at their own pace,
using hands-on materials they can
manipulate themselves. We believe
the environment should provide
opportunities for movement and selfdiscovery and that every child is unique
and their individuality must be respected
throughout the educational process. The
Montessori-based method is the only
educational philosophy that allows each
child, as a unique individual, to reach
his or her full potential. Children who
have had the Montessori-based learning
experience develop into well-rounded
and peaceful individuals with a love for
learning.
We offer:
* Advanced nutrition program/
organic and holistic health
* Flexible payment options and
assistance
* Full-time and part-time all-day
preschool (ages 2-6)
* Garden school/school-age program
and special classes
* Professional development, training
and resource center
*Specializing in sales of educational
materials and supplies
Stone Village Children’s Center
continually strives to improve our
environment by attending conferences,
training sessions and classes. We strive
to plan and organize our program to
meet the needs of our community
and to form a perfect high-quality
Montessori-based natural learning
facility.
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June 2015
Business Outlook
Our Members Announce by
Joplin Supply Company’s Galleria at 4th and Michigan is open to the
public. Come see their kitchen showroom complete with beautiful
granite countertops from Signature Interior Expressions. Whether
you’re looking for a simple update to your kitchen or interested in
a full remodel, they are Joplin’s best resource for beautiful home
products. Visit them at www.thegalleriashowroom.com.
Freeman Health System has partnered with Pittsburg State
University to become its official sports medicine and rehabilitation
provider. Dr. Michael Zafuta, PSU graduate and orthopaedic
physician at Pittsburg Ambulatory Surgery Center, is joining the
team of Freeman physicians and will serve as medical director of
the university’s sports medicine program. For more information, go
to www.freemanhealth.com.
Pink Door Boutique®, a service of Freeman Health System
specializing in hard-to-find women’s health products and gifts, has
once again earned national accreditation from the American Board
for Certification in Orthotics, Prosthetics & Pedorthics, Inc. For more
information, go to www.freemanhealth.com.
Joplin Blasters fans have three ways to purchase tickets to every
Joplin Blasters 2015 Home Game: At www.joplinblasters.com, by
calling 417.437.6105 or 417.621.8744, or in person at Joe Becker
Stadium.
The Joplin Blasters and Missouri Southern State University’s
Drumline have formed a partnership to bring the drumline to
selected Blasters’ home games during the 2015 season. For more
information, go to www.joplinblasters.com.
Athletes involved in women’s sports at Missouri Southern State
University presented a check for more than $10,000 to the
Freeman Foundation during the Athletics Awards Banquet May
4. Throughout the last school year, athletes sold pink T-shirts and
auctioned off jerseys to raise funds for the Pride for Pink campaign.
For more information, go to www.mssu.edu.
A limited-time scholarship initiative has been launched by the
Missouri Southern Foundation to help increase the value of new,
endowed scholarships for students at Missouri Southern State
University. Under the Southern Match program, the Foundation
will place an additional $10,000 from its undesignated scholarship
funds into each newly endowed scholarship created. The minimum
principal amount under this initiative would be $20,000, with half
coming from the donor and half from the Foundation. For more
information, call 417.625.9696.
UV Sanitized recently opened its doors as the first and only
company to offer comprehensive mobile UV service in the Midwest.
Using high-output ultraviolet (UV) rays, UV Sanitized’s equipment
eliminates more than 99.99 percent of viruses, germs, bacteria and
mold spores on surfaces and in the air. Their process takes mere
minutes and does not use harsh chemicals. For more information,
go to www.uvsanitized.com.
The Missouri Department of Conservation recently provided a Tree
8 Resource Improvement and Maintenance (TRIM) grant to the City of
Joplin. The $1,300 grant provided funding for educational materials
that City Arborist Mike McDaniel uses in his job and in working with
the public. For more information, go to www.joplinmo.org.
The City of Joplin Parks and Recreation Summer Day Camp is back
for kids ages 5-12! If your children like arts and crafts, sports, games
and swimming then this is the camp for them. Available Monday
through Friday, from 7:30 a.m. until 6 p.m. at Carver Memorial
Nursery, 520 S. School Ave., located next to Ewert Aquatic Center.
Camp starts June 8 and runs through August 7. Cost is $85 per
week. For more information, go to www.joplinparks.org.
Higdon Florist reminds you that June is wedding and anniversary
month! The artistic designers are exceptional and are ready
to work with you on weddings, anniversaries or any special
occasion. Higdon also provides flowers for the gift shop at the
new Mercy Hospital Joplin. The Hot Spot inside Higdon serves
lunch Monday-Thursday and delicious, refreshing blended iced
coffees. For more information, go to www.higdonflorist.com, follow
them on Facebook, stop in at 201 East 32nd Street or call them at
417.624.7171.
Robert (Bob) Copeland resigned as president of Mercy Hospital
Carthage May 31. Copeland served as president since 1996. In
the interim, Scott Watson, vice president of operations for Mercy
Carthage, will serve as administrator. For more information, go to
www.mercy.net.
Mercy Clinic Stone’s Corner, 6151 North Main Street Road, Webb
City, announces an Extended Care Clinic. Walk-Ins are welcome
Monday-Friday, 7 am to 7 pm and on weekends, 10 am to 6 pm.
They treat acute conditions that require immediate attention but
aren’t life threatening or severe enough for a trip to the emergency
room. For more information, go to www.mercy.net.
Storm Stanley, a local advertising agency, has applied for a
$100,000 grant from Chase’s Mission Main Street Grants®. Storm
Stanley must submit a questionnaire outlining a business plan
that will result in growth of the business and receive at least 250
votes to be eligible for a grant. Customers, fans and community
members can show support for Storm Stanley by voting at www.
MissionMainStreetGrants.com or by visiting stormstanley.com. The
voting deadline is June 19.
Distinctive Home Products is your complete building and
remodeling solution. Come see their showroom open to the public
at 2211 East 7th Street, or call 417.781.2648. New products: Marvin
Ultimate Lift and Slide Door is available in stunningly large sizes and
numerous panel configurations and allows for a seamless transition
from the exterior to the interior of your home. Kohler Sweep Spray
Faucet’s specially angled nozzles create a forceful blade of water
designed to sweep away stuck-on food from your dishes.
Residence Inn by Marriott in Joplin has begun its 2015 renovation!
For the first phase of the renovation, contractors will work in the
guest rooms, closing a wing at a time to limit construction traffic to
a confined area. Phase one is currently scheduled to be completed
mid-July with phase two, the public spaces, beginning in September.
For more information, find Residence Inn Joplin on Facebook.
Forged Waterjet Fabrications is celebrating its one-year anniversary.
They want to thank the Joplin community and surrounding areas
for supporting their new business. Your partnerships led to a very
successful start. They appreciate your business and look forward
to partnering with individuals and businesses alike. For more
information, go to www.forgedwaterjet.com.
At Uncommon Orthodontics, they think everyone should be
proud to smile, and they promise to help you achieve that goal!
They understand braces are a big investment in your smile, and
they want to make sure you have all the information about their
upcoming price increase to make the right decision for you and your
child. Please watch this video and hear from Clinical Director Dr. Bill
Pickard. For more information, call 417.625.1114.
Pro 100 Inc. Realtors is celebrating their 35th anniversary! Thank
you to all their past and future clients and friends for supporting
their company since 1980. Pride in their profession, excellence
in their service and leaders in the community is why Pro100 was
voted the #1 real estate company in the Four States. For more
information, call 417.782.0800.
An eclectic mix of contemporary painting and mixed media by
retired Pittsburg State University professors, called “Diverse
Directions: Robert Russell & Alex Barde,” is showcased in the
Main Gallery of Spiva Center for the Arts through July 3. For more
information, call 417.623.0183.
Spiva Center for the Arts, 222 West Third Street, is seeking visitor
services volunteers to work at the reception desk on weekdays.
Volunteers assisting at the front desk handle such duties as greeting
visitors, answering phones, processing new memberships and class
registrations, handling gift shop and exhibit sales, and helping with
classroom preparations. People may sign up to work a morning or
afternoon shift of three to four hours on Tuesday through Friday.
Training is provided. For more information, call 417.483.8084.
Motive Matters is proud to announce their executive trainer,
Tammy Benson, was chosen as one of the area’s Most Influential
Women by the Joplin Regional Business Journal. The life of a leader
is most influential when it is motivated by service, care and love. For
more information about Motive Matters, go to www.motivematters.
com.
Missouri small business owners are feeling better about the
economy this year. Fewer say the region is still in a recession
nationally and they’re more likely than in past years to describe
state-level business conditions as favorable. This is according to
results of the 2015 U.S. Bank Small Business Annual Survey. The
survey reveals trends in economic sentiment, issues of greatest
concern to small business owners, plans for future hiring and capital
expenditures, innovation and more. For more information, go to
www.usbank.com.
Business Outlook
Summer is here and there is lots of excitement at Children’s Haven
of Southwest Missouri! Keep up with all the action by liking them
on Facebook. To find out more about Children’s Haven’s services
or to learn how you can make a difference, give them a call at
417.782.4453 or email childrenshaven@att.net.
June 2015
Calling all runners! Mark your calendars for September 12. Lace
up your shoes and start training because Ronald McDonald House
Charities of the Four States is hosting the 3rd Annual Big Red Shoe
to help children heal with their families by their side. With the help
from volunteers and athletes, this year’s fundraiser can be another
great success. Each race--the 15k, 5k and Kid’s Fun Run—is perfect
for all runners. Register today through athletepath.com at http://
bit.ly/1zsDm8p or call 417.624.2273 for more information.
Pro Musica presents the 35th Joplin PoPs June 26 at 8 p.m. on the
Oval at Missouri Southern State University, 3950 East Newman
Road. The Fountain City Brass Band from Kansas City will present an
evening of patriotic tunes, show tunes and light classics “under the
stars.” Bring your own seating and picnics. Tickets are $10 for adults,
children 12 and under free, and are available at Cleo’s Picture
Framing, Ernie Williamson Music or Southwest Missouri Bank
branches in Joplin, Carthage and Neosho. For complete information,
go to www.promusicajoplin.org. Congratulations, graduates! Deck the Walls is running a graduation
special of 25 percent off custom framing your diplomas. Just bring in
your diplomas any time before June 30 to received discount. There
is no limit to how many diplomas or certificates you get framed. So,
come in today and “Get Framed!” For more information, call
417.781.3151.
Does your little superhero want to fly, flip and jump like their
favorite masked crusader? Does your princess want to learn to
dance and tumble like a beautiful princess? The Flip Shop has
new Superhero and Princess classes specially designed for your
two- to four-year-olds. These classes are a great introduction to
lifelong health and flexibility for your superhero or princess. Call
417.624.2652 or email theflipshop@gmail.com for more details!
Robert B. Lee, a member of the law firm of Warten, Fisher, Lee
& Brown, L.L.C., became of counsel to the firm in April. He will
continue in practice with the firm, concentrating in estate planning
and probate administration. The firm is also pleased to announce
the recent association of Jeffrey S. Monroe and Allison J. Mardis
with the firm. For more information, call 417.624.3818.
Sign up at www.star1043joplin.com for a chance to receive Star
104.3’s Workday Payoff! Each week, they will randomly draw from
the entries and go to the person’s place of business to see if he or
she is listening to Star 104.3 and have their “I Listen to Star 104.3”
Star easily visible at work. If so, they win $104.30! The contest from
AMI Radio Group runs from March 30-June 18.
Celebrate Joe Harding’s 71st birthday June 2 from 10 am-2 pm at
Joe Harding Sales & Service, 515 North Range Line Road. The first
71 purchases over $7.10 will receive a free Victorinox paring knife,
and for every $7.10 purchase made, have a lunch on Joe! For more
information, call 417.624.3020.
The Chamber is interested in your business. If you won an
award, opened another office or are planning an event,
let us know. We want to share your accomplishments
and events with your fellow members! For our next issue,
submit your announcement to wendy@joplincc.com by
June 10. Please include “Our Members Announce” in the
email subject line. Find all our members in our online
Membership Directory.
9
June 2015
Business Outlook
Welcome New Members
Revolution Beauty
Beauty Salon
112B South Main Street, Suite 4
Joplin, MO 64801
417.317.1402
www.revolution-beauty.com
Stacey Struble, Owner
Sponsor: Dustin Storm, Storm Stanley
Don’s Cold Storage and Transportation LLC
Warehousing/Transportation
2320 South Hall Street
Webb City, MO 64870
P.O. Box 1924
Rogers, AR 72756-1924
417.208.5200
www.donscoldstorage.com
Brent McBride, General Manager
Don Coenen, CEO
Sponsor: Cynthia Marlow, JACC
Camcor Environmental, LLC, MBE/WBE/DBE
Environmental Excavation and Demolition
20383 Raccoon Road
Stella, MO 64867
417.628.3809
Sara and Pat Camerer, Owners
Sponsor: Tiffany Grantham-Stout, Ozark Center
Stone Village Children’s Center, LLC
Child Development & Day Care Center
5601 North Main Street
Joplin, MO 64801
417.553.8055
LeAnna Williams, Owner
Sponsor: Shawn Wininger, 417 Business Resource
Center
EGS
Telemarketing
1717 West 7th Street
Joplin, MO 64801
417.621.7006
www.egshome.com
Nicole Rhuems, Administrative Assistant
Kelly O’Brien, Joplin Site Director
Sponsor: Cynthia Marlow, JACC
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Sami’s on Main LLC dba Sami’s Family Restaurant
Restaurant
3909 East 20th Street
Joplin, MO 64804
417.553.8128
Casey and Seth Zeka, Owners
Sponsor: Cynthia Marlow, JACC
NSTC, LLC
Vacuum Cleaners - Sales and Service
3316 East 32nd Street
Joplin, MO 64804
417.206.0545
Sam Schmidt, Owner
Scott Morris, Owner
Sponsor: Cynthia Marlow, JACC
Pittcraft Printing
Printers
112 East Rose
P.O. Box 718
Pittsburg, KS 66762-0718
620.231.3200
www.pittcraft.com
Tim Collar, President
Jake Rudisill, Director of Sales & Marketing
Sponsor: Cynthia Marlow, JACC
Red Lobster - Joplin
Restaurant/Bar
3131 South Range Line Road
Joplin, MO 64804
417.782.2199
www.redlobster.com
Brandon Sanders, General Manager
Sponsors: Dr. Steven Skaggs, Skaggs Chiropractic;
Cynthia Marlow, JACC
The Chamber’s Board of Directors and staff are pleased
to welcome our newest Chamber members. Please keep
these and all members in mind when looking for goods
and services.
Invite your clients or vendors to join the Chamber. Contact
Cynthia Marlow at 417.624.4150 or cynthia@joplincc.com.
www.edwardjones.com
Complimentary Review
June 2015
Business Outlook
Do you have the right investments in place
to help you meet your financial goals?
At Edward Jones, our business is to help people
find solutions for their long-term financial goals.
If you would like a free review of your
retirement account or any of your other
investments to see if they are
appropriate for your long-term goals,
please call or stop by today.
Tyler P Swaffar
Financial Advisor
.
3929 E 7th Street Suite D
Joplin, MO 64801
417-782-7247
MKT-1960G-A-JDP
Calendar of Events for June 2015
June 1
12 pm
Business EXPO Committee Meeting
Chamber Office
June 10
9 am
Leads Group Two
Chamber Office
June 2
9 am
Leads Group One
Sign Designs
June 15
12 pm
Leadership Joplin Steering Committee
Chamber Office
June 3
9 am
Leads Group Three
Keller Williams Realty
June 16
9 am
Leads Group One
Chamber Office
5:30 pm
Business After Hours
Qdoba Mexican Grill
June 4
8:30 am
Leadership Joplin Class Local
Government Session
Joplin City Hall, 5th Floor
June 5
7:30 am
First Friday Coffee
Mercy Cancer Center
June 17
9 am
Leads Group Three
Chamber Office
11:30 am
Cultural Affairs Committee
Chamber Office
Member SIPC
June 18
8:30 am
Leadership Joplin 2015 Motive Matters
Teambuilding Session
Hideout Harley-Davidson
June 23
9 am
Chamber Connection
Chmber Office
June 24
9 am
Leads Group Two
Chamber Office
June 25
6 pm
Leadership Joplin 2015 Graduation
Downstream Casino Resort
June 26
8 am
Business EXPO 2016 Open Registration
Chamber Office
11
June 2015
Business Outlook
THANK YOU FOR RENEWING
THANK YOU FOR RENEWING
Area Hearing and Speech Clinic.............................. 2013
Joplin Schools................................................................. 1979
Arrow Box Company of Joplin................................. 1979
Acme Brick Company.................................................. 1974
1988
KOAM-TV..........................................................................
Bemis Company, Inc..................................................... 2012
Ad Systems,
Inc..............................................................
1983
Kraft
Insurance
Services/Wilson-Turner-Gavin.. 1956
Boyd Metals of Joplin................................................... 1995
ADC Dental Inc..
Group.
........................................................ 1978
1981
Manpower,
..............................................................
Butcher’s Block Event Center.................................... 2013
Ray Alburty
Company.
................................................. 1985
1973
Midcon
Cables
Company...........................................
Car Credit Leasing......................................................... 2013
Alert One Pest
Control,
Inc........................................ 2009
2008
Mini-Gastric
Surgery,
LLC...........................................
Carlson Chiropractic Center...................................... 2003
Allgeier, Martin
and Associates, Inc........................ 2013
1955
Missouri
Work Assistance...........................................
Catholic Charities of Southern Missouri .............. 2013
American
Construction.
..............................................
1996
Neal
Group
Construction,
LLC.................................. 2004
Cleo’s Picture Framing and Design.......................... 1983
AMI Radio
Group...........................................................
2001
Olive
Garden
.................................................................. 2003
Con-Way Truckload...................................................... 1952
Andy’sGateway
Frozen Custard.................................................
2012
Ozark
Association of Realtors................. 2000
Deck the Walls................................................................ 2005
Annie’s Link
Baking,
LLC.......................................................
1952
People
Staffing
Solutions ................................. 2006
Fabick Cat Rental........................................................... 1961
Area Agency
on Aging................................................. 2010
1990
Price
Cutter Plus............................................................
Farmers Insurance - Andy Queen Agency........... 2012
Audio
Acoustics,
Inc..................................................... 1980
1986
PRO
100,
Inc., Realtors.................................................
Fleischaker and Williams............................................. 1960
Autotronics,
Inc..............................................................
1967
Realty
Executives
Tri-States....................................... 2012
Ford Lofts and Delaware Duplex.............................. 2011
Baker Car
Davis
Roderique,
CPAs, PC ............................ 2008
1955
Regal
Sales
and Credit.........................................
FOX 14-KFJX..................................................................... 2004
Beimdiek Insurance
Agency,
Inc..............................
1988
Shamrock
Bolt & Screw
Company,
Inc................... 1978
General Dynamics Ordnance & Tactical SystemsMunition........................................................................... 1995
BicycleRiver
Specialists,
LLC................................................
2009
Spring
Christian
Village.................................... 1988
Great Southern Bank.................................................... 1989
Herrman Lumber Company...................................... 2011
JCI Industries, Inc.......................................................... 1995
Joplin Fire Protection Company, Inc...................... 1979
Joplin Globe Publishing Company......................... 1946
Big Brothers
BigCenter.
Sisters.................................................
of the Ozarks.................... 2001
1997
Tri-State
Truck
BKD, LLP............................................................................
1962
Victory
Ministry & Sports Complex......................... 2013
Blanchard,
Robertson,
Carter, PC... 1986
1974
Volk’s
Avanti
InsuranceMitchell
Agency,and
Inc.......................
Boy Scouts
America,
Ozark Trails Council....... 1987
1994
Wells
Fargo of
Advisors,
LLC...........................................
Braum’s
.............................................................................
1989
The
Whitlock
Company.............................................. 2008
Briteway Building Maintenance............................... 1993
Save the Date - Friday, June 26
Are you interested in exhibiting at Joplin’s largest business-to-business trade
show? BUSINESS EXPO | JANUARY 19-20, 2016
What you need to know:
12
w Applications ONLY accepted at 8 a.m. Friday, June 26 at the JACC office
w No booth space will be reserved over the telephone
w A $100 deposit MUST be received to ensure booth selection (full booth payment is
accepted)
w A map will be available for you to choose your booth location
w Booth spaces will go fast! This is your chance to reserve your space in the best business-tobusiness showcase in Joplin
w All JACC members are eligible to exhibit
Friday,
August
21
June 2015
Business Outlook
2015
Hot Links
Presenting Sponsor
Gold Sponsor
Shotgun Starts at
8 a.m. and 2 p.m.
Eagle Creek Golf &
Country Club
$350
per team
You could win a
NEW CAR from
Roper Honda by
sinking a holein-one like Gary
Greene of Pro
100 last year!
03 (F)
7.624.43
1
4
,
m
o
.c
joplincc
phanie@ 64801
e
t
S
:
w
e
r
O
McG
Stephanie h Street, Joplin, M
t
Email, fax or mail your registration to
4
t
s
a
E
3 20
Your entry fee includes:
•
•
•
•
•
•
•
•
Presenting Sponsor
Four person scramble
Green fees
Gold Sponsor
Golf cart
Breakfast from Panera
Networking lunch from
by Rib Crib
Payment Methods
Special on-course
Payment enclosed
contests
1st through 3rd places
Charge my credit card
awarded in two flights
Invoice my business
per shotgun start
Hole-in-One prize
from Roper Honda
Card Number
Signature
Team Members
Player 1 - Team Captain
Player 2
Player 3
Player 4
Please check your preferred start time
8 a.m.
2 p.m.
Expiration Date and CVN#
Business Name (if invoicing)
13
June 2015
Business Outlook
usbank.com/ourcommunity
Celebrating together
lifts our spirits.
The community that plays together, stays together. That’s why
we join you in supporting organizations and events, creating
awe-inspiring memories that make us all happy to call this
our hometown.
Proud to be a Joplin Chamber of Commerce Sponsor.
Member FDIC. ©2015 U.S. Bank
Get All the Chamber Information You Need!
In the Office or On the Go
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Online Member Directory
Community Profile
New Website Coming Soon!
Day of Action Helps Local Agencies
Your Chamber is participating in United Way’s Worldwide Day of
Action every day in June.
During the entire month, help us stock participating agencies’
supplies of personal hygeine products for people in need. Bring
your donated hygeine items to the Chamber office, and we will get
them to United Way.
14
Help us fill up our lobby during this hygeine drive!
by Marty Stanley, National Speaker, Author and Consultant
June 2015
The New Normal: Four Easy Steps to Holding People Accountable
Business Outlook
Lots of managers espouse the importance of
holding people accountable. But truth be told, most
avoid it like the plague. Fear of not being “fair,” fear
of appearing heavy handed, fear of not being liked.
It’s time to stop the hand-wringing and get down to
basics.
First, use the job description as your main source
for accountabilities. Use it as the basis for hiring or
promoting people into a position. It’s an objective
way to screen candidates and assure they will have
the skills and experience to do the job. Ask for
specific examples of how they have performed these
functions in the past. Remember, the job description
provides the major accountabilities. It is not a
procedural “how-to” document.
Share the job description
with the incumbent so they
know their accountabilities.
Verify that there is agreement
about the major accountabilities
and let them know this will be
used for training, coaching and
performance feedback.
Because the job description is
focused on job accountabilities,
other job descriptions can
be used to assist people who
want to expand their skills,
responsibilities or explore other opportunities.
Second, have KPIs: Make sure you have objective
ways to measure and monitor key performance
indicators (KPIs) and communicate those methods
to the people performing the jobs. KPIs need to be
aligned with strategic objectives and initiatives, and
involving the incumbent in the process of identifying
ways to monitor and measure success will ensure
more buy-in than if KPIs are handed down from
“on high.” Follow though by providing feedback
about performance. Successful managers know it’s
their job to manage both people and processes.
They communicate expectations, monitor the key
performance indicators to assure things are on track
and communicate information on a timely basis.
It’s important that employees have the
opportunity to provide input and feedback if the
measures or KPIs aren’t realistic or relevant and why.
After all, they are the ones doing the job, know it best
and want to do a good job.
Third, stop overcompensating for underperformers. Here’s the deal: Holding people
accountable isn’t always easy, particularly with people
who are under-performing. Sometimes managers
think it’s easier to do the work themselves, or they
can do it better, or it will take less time than to train
and monitor and coach someone else.
The question then becomes, is it easier to do your
work as a manager and their work, or to hold them
accountable? Unless you are willing to communicate
expectations, provide the resources for people to
do their jobs and hold your people accountable,
you’re the one who is under-performing and not
accountable.
Fourth, accountability is
a two-way street. Remember
that employees have to be
accountable for their own
performance. If a manager
provides clear expectations,
timely and objective feedback
and opportunities for coaching
or training to improve, then
it’s up to the person to be
accountable for the results
produced. It then becomes their
choice to be accountable.
For accountability to be the new normal,
organizations must align human resource and
operational policies and practices with strategic
objectives. That means having a good performance
management system, the right compensation and
reward structures, and training and development
opportunities in place to support job performance and
corporate objectives.
The result will be alignment, integrity and
effectiveness.
That’s accountability. That’s success. That’s the
new normal.
Marty Stanley is a national speaker and consultant
on personal and organizational change. Her new book
“From Type A to Type T: How to Be a Transformational
Leader in a Bottom-Line World,” was released this
15
spring.
June 2015
Business Outlook
Creating Your Competitive Advantage
By Karen Bradshaw, Director of the Center for Entrepreneurship, MSSU
According to W.
Edwards Deming,
“Profit in business
comes from
repeat customers;
customers that
boast about your
product and
service, and that
bring friends with
them.” The key to
obtaining profit is to having a sustainable competitive
advantage.
A competitive advantage is a unique benefit that
your company offers your primary customers (i.e.
target markets) that differentiates you from your
competitors (i.e. fast service, high client retention,
open 24/7, high referral rate, well trained and
knowledgeable employees, innovative technology,
etc.). A competitive advantage enables your company
to create superior value for its target markets and
higher profits.
Ask yourself, who are your best customers and
what are you doing to satisfy their needs? Who are
your competitors and what are they doing to satisfy
customers’ needs?
Your strategic plan and the success of your business
will depend upon your ability to gather competitive
intelligence on a continual basis, analyze your
competitors, plan on how you can effectively deal
with them, and then take action. Remember, it’s all
about the customers’ perception of your company
and your competitors. Your customers’ “perceptions”
are “reality” to them. Customers will usually buy from
the company they believe will best meet their needs
(i.e. selection of products/services, hours of operation,
customer service level, convenient location, expert
advice, good website, credit card acceptance, etc.).
Discover your company’s image in relation to your
competitors in the marketplace. This is referred to
as your “position” in the marketplace. You will need
to carefully analyze your customers’ view of your
company and your competitors. During this process
16
consider what your company does better than your
competitors, what the competitors do better than
your firm, and what you can do to overcome the
competition.
Consider using the following steps to analyze your
competition:
1.Research information about your competitors
by using the Internet. Check out their websites to see
what type of new or existing products/services they
offer, certifications, trade organization endorsements,
etc. Read customer comments in industry-related
blogs. Examine product/service reviews and ratings.
2.Talk to your competitors’ salespeople,
distributors, customers and employees. Look for ways
to improve your company.
3.Survey your current and former customers
about their opinions of both your company and your
competitors. Get your sales force or employees to
gather information from customers and prospective
customers. Ask your customers to tell you what their
best and worst experiences have been in dealing with
your company. Ask them what they would like to see
changed in your company.
4.Examine your competitors’ advertising and
promotional techniques. Watch, listen and read your
competitors’ advertising messages.
5.Shop your competition. Visit and purchase from
their store, website, etc., to better understand their
methods of operation, products and services.
You need to track the preferences of your target
markets regularly by staying in constant contact with
them and altering your products/services accordingly.
Continue to stay in touch with changing preferences by
informal face-to-face discussions, in-store surveys and
feedback requests in your store or on your website.
This process of gathering competitive intelligence
will enable you to determine the competitive strengths
and weaknesses of your company in comparison to
your competition; carefully examine the opinions of
current and former customers; refine your company’s
competitive advantage and image; and then target
new prospects and increase your profitability by
advertising your competitive advantage.
Teeter Insurance Agency
June 2015
Business Outlook
Since 1979
Missouri, Oklahoma and Kansas
"REST ASSURED WHEN YOU INSURE
WITH TIA, YOU GET PLENTY OF TLC"
Linda S. Teeter,
LUTCF
www.lindateeter.com
1321 S. Illinois Avenue, Joplin, MO 64801
wk. (417) 781 4820 • fax: (417) 781 7187
Audio / Video Systems
Pro Audio Equipment
Camera Systems
Healthcare Communications
Elite Commercial
Audio/Video Sales & Service
Toll Free: 800-621-5256
Local: 417-869-0770
aaius.com
proaudiosuperstore.com
2120 S. Roosevelt Suite 3
Joplin, MO 64804
Join us for this exciting quarterly event where members can
get involved and connect with other members and build
their network in a fun and energetic environment. This is a
guided event. Due to the structure of the format, we ask
that attendees arrive on time and plan to stay for the entire
event in order to achieve the optimal experience. RSVP at
www.joplincc.com or call 417.624.1996.
320 East 4th St.
Joplin, MO
17
June 2015
Business Outlook
Serve on a City of Joplin Board or Commission
Whatever your interest, the City probably has a place for you to serve. Boards
and commissions range from the City Tree Board and Conventions & Visitors
Advisory Board to Historic Preservation and Traffic Commission. You must
be a registered Missouri voter to apply. Find the complete list of boards and
commissions, and the online application form, at www.joplinmo.org under the
“Government” tab.
Small Business & Technology Development Center
Missouri Southern State University
The Robert W. Plaster School of Business
3950 Newman Road, Joplin, MO 64801-1512 Phone: 417.625.3128 Fax: 417.625.9782
HOW TO WRITE A SUCCESSFUL BUSINESS PLAN
June 2 (Tuesday), 1:30-4:30 p.m.
Location: Plaster Hall, Room 108, MSSU
Cost: $39
STARTING A SMALL BUSINESS: THE FIRST STEPS
June 4 (Thursday), 1:30-4:30 p.m.
Location: Plaster Hall, Room 108, MSSU
Cost: $29
MICROSOFT EXCEL LEVEL 1
June 9 (Tuesday), 1:30-4:30 p.m. and June 11
(Thursday), 1:30-4:30 p.m.
Location:: Plaster Hall, Room 320, MSSU
Cost: $119
UNDERSTANDING FINANCIAL STATEMENTS
June 18 (Thursday), 1:30-4:30 p.m.
Location: Plaster Hall, Room 108, MSSU
Cost: $49
MICROSOFT EXCEL LEVEL 2
June 23 (Tuesday), 1:30-4:30 p.m. and June 25
(Thursday), 1:30-4:30 p.m.
Location: Plaster Hall, Room 320, MSSU
Cost: $119
Find the full schedule of workshops at www.mssutraining.com.
18
First Friday Coffee
Friday, June 5
7:30-8:30 a.m.
Sponsored by and located at
Mercy Hospital Joplin
Mercy Cancer Center
100 Mercy Way
RSVP by June 3 at
www.joplincc.com or
417.624.1996.
Presented by
Business After Hours
Save the Date!
June 2015
Business Outlook
Leadership Joplin
2015 Graduation
Thursday, June 25
Business EXPO
2016 Open
Registration
Friday, June 26
Hot Links Annual
Golf Tournament
Friday, August 21
THANK YOU!
Presenting Sponsor
Tuesday, June 16
5:30-7 p.m.
US Bank, N.A., Chairman Sponsor,
for helping us communicate with
our members!
Sponsored by and located at
Qdoba Mexican Grill
3102 East 7th Street, Suite 100-B
RSVP by June 12 at www.joplincc.com or 417.624.1996.
19