Winter - FCPNY
Transcription
Winter - FCPNY
Newsletter Free Community Papers of New York Association of publishers of free distribution shopping guides, newspapers and periodicals throughout New York State WINTER EDITION 2012 In This Issue Executive Director’s Message 3 President’s Message 4 Marketing Director’s Message 5 Super Conference Speakers! 6-7 Industry News 8, 18 SMC Update 9 PaperChain Update 11 CPAN Winter Incentive 12 Legalese with Joe Steflik 13 New FCPNY Board Member 13 Associate Members THE 2012 Join Us e for Somic Class n! u Movie F Our BIGGEST Conference of the Year! 16 -17 Legislative Update 19 Nominate for Salesperson of the Year! 20 Kevin Slimp: PDF Properties 22 SALES 101 23-25 Brought to you by the FCPNY Sales Management Division, this section of our association newsletter will prove to be a valuable resource to you and your sales team. Board of Directors and Travel Reimbursement 26 Our mission is to unite and educate our members for their strength and prosperity. Free Community Papers of New York 1-877-275-2726 P.O. Box 11279 Syracuse, NY 13218 www.fcpny.com n s u lta n t co e in vo i c d on e b u y • o n T of ow he P er e • o ne a Sunday -Monday March 18-1 9, 2012 at the Turning Stone Resort & Casino 5 4 3 2 1 0 1 2 3 4 5 6 Details and speakers on page 6! Like us at facebook.com/fcpny INSTANTLY INCREASE YOUR PROFIT BY OFFERING MOBILE COUPONS TO YOUR CUSTOMERS. * Your White-Labeled Platform * No Set-up Fee * You Earn the Revenue * Free 90 day Trial to the First 10 Newspapers Contact Ken today: 262-512-5011 or ubertk@discoverhometown.com www.HometownMobileMarketing.com 2 www.fcpny.com SEE AN INTERACTIVE MAP OF OUR PUBLICATIONS • DOWNLOAD THE FCPNY PUBLICATION AUDIT REPORT • REVIEW MEMBER BENEFITS Greetings Dan Holmes From the Desk of Your Executive Director Another year of challenges and changes has come and gone. As 2012 begins, one thing is certain: Change is constant in our business … and in our lives. FCPNY is committed to help ease the transition necessary to keep up with the change that is so evident, and rapid, in our industry. We are focused on bringing you information that will keep you ahead of the competition if you choose to embrace new technologies and consumer preferences. You will have to decide what makes sense for your business in your market. Did you know that early estimates suggest that there was a 60% increase this Christmas in purchases made with a mobile device? That signifies a lot of business conducted on a platform that either competes with, or perfectly complements, your print product. member who twice served as president. He was the recipient of the Publisher of the Year award in 2009. • Congratulations also goes to our current president Steve Harrison, who recently purchased the Webster Pennysaver and incorporated it into his Genesee Valley Penny Saver group of publications. • Congratulations and thanks to all of our participating publications, as well as the many advertising brokers, who have increased sales revenues generated through our CPAN classified advertising network. Due to your efforts, the rebates distributed to our member publications increased 30% over the amount distributed in 2010. CPAN is the funding mechanism for all that FCPNY is able to accomplish to strengthen your publications and our industry. “Mobile devices and tablets: The most interesting fact is that the choice is yours— competition or complement.” How about this one: There was a 173% increase in the number of iPads, and similar tablet device purchases, this Christmas. That is a huge number of tablets in the hands of your readers. Like the mobile device, the tablet can be competition to your print product … or it can be a complement to it. The most interesting fact is: The choice is yours—competition or complement. FCPNY will try to provide information that helps you make this decision, starting with our dissemination of articles on our website, within our quarterly newsletter and on our Facebook page. We also provide this information via the “AdMall Minute” as part of the AdMall member benefit. This resource provides a significant amount of information if you spend just a little time each day reviewing it and clicking through to the articles. On a final note, recently you should have received a request from PaperChain to take four minutes of your valuable time to complete an industry survey to obtain your opinion regarding the value and purpose of PaperChain, the national marketing arm of the free paper industry. I encourage you to please complete the survey. HAPPY NEW YEAR to you all, and please let us know how FCPNY can provide more value to you in 2012. We also will provide insights and peer discussions at our various conferences throughout the year. The first conference will be our Super Conference, which will be held at the Turning Stone Resort & Casino outside of Syracuse March 18-19, 2012. During this meeting, publishers and sales managers will have the opportunity to discuss their experiences and thoughts regarding the new opportunities and threats facing us. We also will provide advice and insights from a panel of vendors and publishers who are facing these issues head on. Join us to find out what is, and is not, working. We will continue to provide information at our Sales Managers Meeting June 10-12, 2012, at the Inn on the Lake in beautiful Canandaigua. And our Publishers Meeting in October 2012 will be the final meeting, where we will actually take the pulse of the participants to find out what they have embraced and how it has worked at their publications. On a few other notes, I would be remiss not to recognize a few achievements from 2011: • Congratulations to Bridgette Stewart from the Hi-Lites in Watkins Glen and the Seneca County Shopper for her recognition as the 2011 Publisher of the Year. • Best wishes to Bill Jones who sold his Moneysaver Advertising shopper to Tioga Newspapers in October. Bill was a longstanding, active, FCPNY FREE COMMUNITY PAPERS OF NEW YORK Winter 2 0 1 2 3 Letter Steve Harrison From Our Board President Happy holidays, everyone! 2012 should be interesting. Our president may or may not change. The economy seems to be hanging on tenuously to recovery as the media gives it exhaustive coverage. Europe has become so important to our stock market that it seems to ebb and flow by the hour based on the continent’s ability to overcome its collective debt. (Ever since Kathy and I—along with my sister, Kim; her husband, Jerry; and our dear friend, Janice—returned from Italy, Europe’s economy has sunk to new lows. The gelato was outstanding!) “Hello, I’m a Mac” days is truly incredible. Barbara Walters, on her famous annual TV special, named Steve Jobs posthumously as the “Most Fascinating Person of 2011”—the most influential person. For our industry, he may be just “most influential.” Thanks to many of you who have responded to our generous incentives, Community Papers Advertising Network (CPAN) is continuing to attract new advertisers. Another incentive program has just begun for our winter months, which you’ll see in this newsletter. These incentives are real, and many of your advertising compatriots are enjoying real dollars in their respective pockets. Why not give it a try? Simply brainstorm what businesses in your community could use millions of customers buying their products. Give them a call and uniquely state your CPAN selling proposition of statewide coverage at an affordable rate. (On a cost-per-home basis, it’s hard to explain because mathematically it’s so cheap!) “And … what can they win, Don Pardo?” “Why … an all-expense paid trip to the Free Community Papers of New York’s Super Conference this coming spring.” Along with another boatload of money for just selling classified ads in the network, CPAN advertising works because of all the circulation it represents and all of the readers it reaches. Why not invite a business to experience the power of CPAN? And … your pocket may experience our CPAN incentive! “...demonstrate an ‘unwavering belief’ in your paper’s ability to make a difference in your marketplace...” One thing’s for sure—our free paper industry will keep producing advertising solutions for our customers, and win even more advertising dollars for our consistency, relevance and uniqueness. Why so optimistic? Our papers are tried and true. Yes, our online competitors are numerous And I’m betting the ever-expanding web will potentially lead to a successful 2012 for all of us. Kind of like cable TV with all its channels—as an advertiser, you get lost. Isn’t it far easier to get lost on the World Wide Web?! But we have to sell ourselves. In advertising, we’re taught to uncover our customer’s unique selling proposition (USP) or what makes them different— perhaps better—in the marketplace. What is our USP as an industry? We are welcomed into every home in our areas of coverage and have a solid history, and 7 out of 10 people enjoy reading our papers—pretty strong selling points … unique selling points … and, I think, as 2012 unfolds, a continued viable solution for our customers’ advertising needs. And permit me to draw an analogy: At this moment in time, there is a Denver quarterback who is enjoying a remarkable run (as I type, the New England Patriots are coming up and will be put to the test, but his run is still remarkable). You can point to a lot of factors that have led to his improbable success as a challenged passer of the football. However, it’s pretty obvious that he possesses an unwavering belief in his ability, as well as that of his teammates. As we enter 2012, how about this resolution: to demonstrate an “unwavering belief” in your paper’s ability to make a difference in your marketplace, affect buying decisions and deliver your unique selling proposition! In a few weeks, as a company, we will celebrate the 35-year career of one of our best graphic artists, Sally DeMunn. She began with us when Compugraphics were the rage of every art department (some of you may be wondering what in the world a “Compugraphic” is). There was no such thing as “what you see is what you get” typesetting 35 years ago. You were pretty much at the mercy of a 5-inch wide window, no higher than a half inch, which only let you see the “letters” that you struck along with the code that translated into font and size. You hoped you hit the right keys! Sally easily types, still today, over 120 words a minute. She has been our go-to keyboardist for those verbose real estate and auction ads through the years. Her work ethic is of the highest level. You might have someone like Sally at your publication and, if you do, like us, you’re extremely lucky. And from the late 70s, what a technology ride Sally has had. Early on, we identified the Macintosh computer as a real game changer when it came to setting type. The Mac mainstreamed the term “wysiwyg.” And to see how far those machines have come since the 4 www.fcpny.com WE KNOW HOW TO CLOSE THE DEAL! Mechanicville Express Newspaper, Mechanicville, NY New owners Cindy and Tom Mahoney We proudly represented Kathleen & Gary McNall Closed July 28, 2011 in Saratoga County,NY Home Reporter Newspaper, Brooklyn, NY Spectator Newspaper, Brooklyn, NY Spectator Extra Shopper, Brooklyn, NY New owners Vicki and Joshua Schneps We proudly represented the late J. Frank Griffin Closed February 4, 2011 in Uniondale, NY Let us help you too! We provide confidential, caring, customized service. Order your appraisal today and discover the value of your publication! NEWSPAPERS - SHOPPERS - MAGAZINES ,".&/(3061DPNt 626 RXR Plaza, West Tower, 6th Floor, Uniondale, NY 11556 DOWNLOAD CPAN MEDIA KIT • ACCESS MEMBER INFORMATION • REVIEW AREAS THAT WE SERVE • ACCESS MEMBERSHIP BROCHURE A Message Erika Perez From the Desk of Your Marketing Director Isn’t it exciting? The start of a new year is always so refreshing, and 2012 is as promising as ever! Thanks to the hard work of our ad brokers, the dedication of our CPAN committee and the quarterly classified incentives, 2011 saw the return of some of our CPAN classified revenue. We exceeded last year’s total revenue and ended the year at 95% to our aggressive budgeted goal. Display ads came in at 98% to goal, and inserts finished strongly and over budget at 106% to goal. eNews 2011 also saw the addition of FCPNY’s eNews. From time to time, there are items that don’t make it into the newsletter and/or are simply timely items of interest that are linked to the association website or Facebook page. eNews is proving to be an effective means of communicating this information to you as FCPNY members. If you have newsworthy items that you would like to share, please forward them to me at eperez@fcpny.com. If, for some reason, you are not receiving these e-mails, please let me know, and I will be sure and add you to our e-mail list. FALL INCENTIVE WINNERS YOU COULD BE NEXT CPAN’s new Winter Classified Incentive Program has been announced. Our latest and greatest incentive program runs from now until the run week of March 12, 2012. If you sell three or more statewide ads during the term of this incentive (December 26, 2011- March 12, 2012), for every new ad you submit, your name will be placed in a random bonus drawing for a $500 VISA gift card! In addition, you can earn extra money with the sales of new CPAN ads—either $75 or $100 per consecutive insertion. Details can be found on page 12. YOUR CHANCE TO WIN $300 In addition to the commission building offer outlined on page 12, any member publication’s sales associate who sells a new ad into the CPAN program during the term of the winter incentive will have a chance to be placed into a drawing for $300. With just one entry allowed per selling member publication, your chances of winning are very good! YOUR FREE TICKET The winner of the $300 member publication-only prize also will be invited to attend the 2012 Super Conference FREE OF CHARGE— hotel room (one night) and travel expenses (round-trip mileage) included. The conference is scheduled for Sunday, March 18, and Monday, March 19, 2012, at the Turning Stone Resort & Casino in Verona, N.Y. We have a terrific slate of speakers and events planned (see pages 6 and 7), so now’s the time to sell for your chance to win!! NOMINATE TODAY By the time you read this, we will have prepared and judged the entries for the 2012 Graphic Awards Contest. Don’t forget to recognize the sales talent within your organization by nominating someone for the 2011 Sales Professional of the Year awards. Thanks to the generosity of AdMall, the cash prizes have been bumped to $300 each for both the inside and outside sales awards, and $50 for the Rookie of the Year award. Details can be found on page 20. Congratulations to Pam Slaven of Tower Publications, winner of the $500 grand prize from the CPAN Fall Classified Incentive Program, which ended the run week of Dec. 19, 2011. In addition to winning an iPad in 2011, Pam also earned a total of $5,700 in incentives, in addition to any commissions. Way to go, Pam! Congratulations to Drew Muehlig of Genesee Valley Publications, winner of the $250 member salesperson prize, and to the Tri-State Pennysaver in Pelham, winner of the $250 member publication prize! There’s always something new and exciting happening in your association office, and 2012 will be no different. Get ready for great things, and we wish you all the best this year! Great links, tips, news, articles and more! facebook.com/fcpny FREE COMMUNITY PAPERS OF NEW YORK Winter 2 0 1 2 5 THE 2012 Sunday -Monday, March 18-1 9, 2012 at the Turning Stone Resort & Casino Our BIGGEST Conference of the Year! KEYNOTE The Speakers Accountability Drives Ability DIANE CIOTTA This session is for all attendees and will kick off our conference. Diane will identify how human nature, combined with modern conveniences, can foster complacency—inducing attitudes and actions that result in an unproductive vicious cycle. The message is focused on specific behaviors that, when practiced with conviction, will encourage an enthusiastic commitment to both professional and personal goals—affecting a gratifying return on investment. Publishers & Operational Managers Publishers will be engaged throughout the meeting in discussions concerning the present realities and future expectations of our industry. We will focus on alternative revenue sources, both print and electronic, and on the integration of print and electronic. This will include, among other things, the growth of web and mobile revenue opportunities. Presenters will include industry vendors and peer publishers who are pioneering the growth of these expansion products. NEW from CVC and What’s In It for You! TIM BINGAMAN 2012 holds exciting new changes for your CVC audit information, and this session will bring you up-to-date on the new programs available to your publication now and during your September 2012 audit. Would you like to know how online reader demographics differ from print reader demographics? How Facebook, Twitter, and e-mail databases can allow publishers to have instant studies? Would you like to ask openended questions to gather information on what specific advertisers or ads your readers want to see, or specific information about their likes and dislikes? How about knowing how purchase scores and demographics differ from edition to edition? CVC is upgrading to a new multi-tier research platform using traditional phone studies supplemented by online, e-mail, QR code and in-paper studies. These changes will allow publishers to ask more questions, include open-ended response questions, reach younger readers and have data on individual editions never available before. This session will review how other publishers have successfully implemented these studies to learn more about their readers—a session you will NOT want to miss! USPS Alternative Delivery Options We have invited several panelists from the USPS to discuss delivery options for those publications that have mailed circulation. Not in the mail? You’ll want to be a part of this panel to provide insight into the alternatives you are using. This is sure to be a spirited discussion in light of recent developments. Register online toda y! www.fcpny.com 5 4 3 2 1 0 1 2 3 4 5 6 6 www.fcpny.com SEE AN INTERACTIVE MAP OF OUR PUBLICATIONS • DOWNLOAD THE FCPNY PUBLICATION AUDIT REPORT • REVIEW MEMBER BENEFITS All Sales –Inside, Outside, Classifieds – and Sales Managers Capturing Consistent Incremental Revenue DIANE CIOTTA This is a complementary module that focuses on maximizing dollars from targeting prospects that have never advertised, rekindling dormant accounts and upselling current customers. Concepts address the process of identifying and eliminating unproductive relationships to afford increased time and energy to engage in new business opportunities. Techniques include gaining a confident understanding of business needs versus advertising wants as the key to obtaining a long-term commitment through a results-oriented program. Practical Ways to Leverage Your Publication’s Audit TIM BINGAMAN Your CVC Audits are provided and paid for by FCPNY. Are you using yours to its full advantage? In this challenging selling environment, we all need to use our audits to arm us with the information we need to make more sales! This fast-paced and informative session will feature practical, real-life demonstrations on how to use your CVC audit to your advantage in the field. Tim will also show you how to access and put to good use the resources CVC provides. He, along with David Crawford from SRDS, will explain what media buyers look for within your audits, which will enable you to give them exactly the information they are searching for. Bring your publication’s audit and your questions. This session is a MUST for every sales professional! Graphics ELLEN HANRAHAN Ad creation has changed, but good design is always at the core. Ellen officially retired from the Hartford Booster in May of 2009, but continues to stress the ability to create readable, effective ads. Our ever-changing industry offers a challenge to continue to develop the skills and techniques necessary to create successful advertising now and to pass that information to future graphic designers. On Sunday afternoon, Ellen will present to both sales and graphics attendees. This session, “Ad Talk: Good Design for Great Results,” will cover how to create advertising that gets noticed. We owe it to our customers to produce readable, legible and memorable ads to get their message to the masses, and both graphics and sales can help to organize and unify the process. Comparing and explaining how to achieve the best ad message for the customer will be a major focus. Her information on ad design and working as a team will enlighten your team and your organization. On Monday morning, Ellen will work with our graphics attendees only, and will present “Ad Talk: Quick and Effective Small Space Ads.” This session will cover easy shortcuts to developing an effective small-space ad, and she will show you how to create a big impact by following some basic rules of design. Also covered will be how to use dingbat fonts as graphic elements in an ad and how to determine what is the most effective typeface for an ad. Making sure that small ads don’t get lost on a page or “merge” into other ads takes only a few easy steps. She also will demonstrate some simple techniques from InDesign and Photoshop to add a little more impact to your ads. The goal? To simplify your job and enhance your product. 5 4 3 2 1 0 1 2 3 4 5 6 FREE COMMUNITY PAPERS OF NEW YORK Winter 2 0 1 2 7 Industry News Dynamic Duo Joins Genesee Valley Penny Saver Members: Colleen Farley and Daria Reitknecht have joined the Genesee Valley Penny Saver as sales managers. Do you have a news item about someone or something within your organization that you would like included in our quarterly association newsletter? Pass it along to Erika at eperez@fcpny.com! Colleen is now the regional manager for the Batavia and Brockport markets, and she is no stranger to the free paper industry. She has been a valuable contributor to the FCPNY association on the sales manager and publisher levels. She began her career in newspapers in 1974, and has worked in both the daily and community paper industries. Daria also enjoyed a distinguished career in advertising working for over 20 years at The Shopping Bag/Advertiser in Rochester. Daria made a successful, however brief, foray into private business as the owner of an upscale consignment shop. After selling her business, she returned to print as Genesee Valley’s overall advertising sales manager. Stay ahead of your MultiAd’s media solutions help you: • Create & sell with efficiency • Drive new business • Maximize co-op for you and your advertisers • Improve your workflow • Enhance your creative process CreativeOutlet.com | Recas® | Creator Professional 800.245.9278 | create@multiad.com 8 www.fcpny.com multiad.com DOWNLOAD CPAN MEDIA KIT • ACCESS MEMBER INFORMATION • REVIEW AREAS THAT WE SERVE • ACCESS MEMBERSHIP BROCHURE SMC Update by Donna E. Hanbery, Saturation Mailers Coalition Postmaster General Tells Association Leaders, Congress and the Press What He Wants for Reform As executive director for the Saturation Mailers Coalition (SMC), I have an opportunity to participate in monthly briefings with the postmaster general, his senior staff and other association leaders. The postmaster general has been open and candid in these meetings. In November, the Postmaster General (PMG) was outspoken in telling associations, attendants at the Mailers Technical Advisory Committee (MTAC), and those convened for an address before the National Press Club in Washington, D.C., what he thinks the Postal Service needs in terms of postal reform. Currently, there are multiple bills pending in the House and Senate that are styled as postal reform packages. Although Postmaster General Donahoe was grateful for the leadership and engagement of Congress and the administration in advancing reform legislation, he stated the bills as written “do not come close to enabling cost reductions of $20 billion by 2015—which they must do for the Postal Service to return to profitability.” He stated the bills would provide “at best one year of profitability, and at least a decade of steep losses.” Donahoe has repeatedly talked about the top three things he believes the Postal Service must have. Donahoe and other postal leadership have been adamant about wanting approval to switch from six- to five-day delivery. “We can’t afford to keep delivery at six days a week.” The Postal Service also is seeking changes in the law that would give it authority to control its health care and retirement costs. The Postal Service is seeking authority to reduce the current size of its workforce and infrastructure to be more in line with reductions in volume. Current prohibitions on laying off postal workers, as well as mandated benefits, have prevented the Postal Service from eliminating head count. In the future, the Postal Service is seeking flexibility to hire more temporary or flexible employees who would get a different package of health care and benefits than that of existing employees. A source of irritation for postal management, and an issue that should bother mailers as well, is the requirement that the Postal Service and ratepayers fund Medicare employment taxes even though Postal Service retirees do not benefit from these funds. Current law requires the Postal Service and mailers to prefund retiree health benefit costs by $5.5 billion annually even though other private and federal programs are not subject to these prefunding mandates. The Postal Service wants to restructure its health care system to make it independent of federal programs. The Postal Service is also seeking a refund of the overpayments it has made to its Federal Employees Retirement System (FERS) retirement fund. Some of the Postal Service’s financial “losses” are due to requirements to make payments to FERS even though it is not disputed that the Postal Service has overfunded FERS. A refund or credit of some or all of the FERS overfunding would help the Postal Service offer buyout packages to reduce head count, and could provide needed funds for debt reduction and other capital expenses including, but not limited to, the need to replace the Postal Service’s aging fleet of vehicles. Although some Washington commentators are skeptical that any substantive reform will pass given the current impasse environment in Congress and an upcoming election year, it is clear that the Postmaster General and his staff will remain outspoken in describing the steps they believe are needed to provide the Postal Service with the legal framework and business model it needs. FREE COMMUNITY PAPERS OF NEW YORK Winter 2 0 1 2 Update on In-Home Dates On November 29, 2011, the Postal Service sent letters to customers and made an announcement that it would no longer process mail based upon mailer-requested in-home dates but would stick to the applicable service standards that will vary with the type of mail, the entry location and the time of entry. The announcement also was subject to a heated discussion at the quarterly meeting between Postal Service and industry representatives at the MTAC. SMC shared the announcement with members. SMC received substantial feedback and concern that this change could erode decades of effort by local newspapers and free community papers, including weekly and monthly shared mail programs, to develop relationships with the Postal Service where mail is entered at local post offices (DDUs) to obtain an expected day or two-day window of delivery for advertisers. SMC’s Executive Director Donna Hanbery promised to take up the issue with the Postal Service during its next monthly meeting between association leaders and the Postal Service Executive Team. On December 21, 2011, Hanbery asked postal leadership to discuss the announcement about in-home dates. Hanbery explained that many SMC members have weekly programs that have been built around an expected in-home date. Hanbery explained, “Our members have worked to coordinate delivery of our mail deep into the system with the expectation that we will have delivery on a regular in-home date or in-home date window. SMC members are worried over unintended consequences and, in light of talk about Saturday closure, our ability to make promises to retailers, like grocers, that are sensitive to sale break dates.” Postmaster General Pat Donahoe personally fielded the question. He promised that clarification would be issued on this subject and said, “Tell your members to feel free to keep putting an in-home date on the materials.” Where mail is being brought to local post offices and is drop-shipped—particularly mail such as free papers and shared mail packages where automation is not necessary—the Postal Service will continue to honor requested delivery dates. The PMG said, “If you drop-ship to the DDU, and you have had Tuesday delivery, you will still get Tuesday delivery.” For mail that is brought to the DDU and does not need to be automated, it appears that the Postal Service will continue to honor in-home date requests as it has in the past. For mail that is entered at an upstream location and needs to be transported for local delivery, or mail that is automated, it appears the Postal Service may still follow its service standards and not a mailer’s request for specific in-home dates. In a follow-up request to the Postal Service seeking written clarification on the in-home date policy, Hanbery was advised that the Postal Service will be putting out a letter and a color coding chart that would clarify its service standards. It is expected that the letter will state that mailers bringing saturation flats to a DDU for local delivery may continue to have the Postal Service honor its requested in-home dates. PRC Order “Backburners” Exigency Filing On December 20, 2011, the Postal Rate Commission (PRC) issued an order finding that the Postal Service’s submission of materials to support an exigent request—relating to the Postal Service’s alleged recession revenue losses of $2.3 billion—was not sufficient to allow the PRC to conduct further proceedings. The PRC stated “if the Postal Service wishes to pursue its Exigent Request, it must complete the submission of its entire case to the Commission. A complete case would include all information, materials, and testimony on which the Postal Service would rely to demonstrate that its Exigent Request satisfies the causal nexus of ‘due to,’” as interpreted in a prior Commission ruling. Further, the submission would need to include a schedule of proposed rates harmonized with the Postal Service’s most recent Consumer Price Index (CPI) price adjustments. 9 # 9 + #USTOMER3ATISFACTIONAND#OMPETITIVE0RICING -ORETHAN*UST0RINTERS7EARE0UBLISHERS4OO 9OUR/NE3TOP0RINT2ESOURCE +EEPS5PWITHTHE,ATEST4ECHNOLOGIES ,OCATIONSIN4RUMBULL#4AND"ENNINGTON64 0LEASECONTACTUSFORA&2%%CONSULTATIONPRINTSAMPLESQUOTE 7EALSOOFFERASIMPLEONLINEQUOTEREQUESTFORM 3PRING(ILL2OAD4RUMBULL#4 WWWTRUMBULLPRINTINGCOM .EWSPAPERSs0UBLICATIONSs3HOPPERSs#ATALOGSs-AGAZINESs$IRECTORIESs#OUPON"OOKS #OLLEGE#OURSE#ATALOGSs"USINESSAND&INANCIAL0ERIODICALSs&REE3TANDING)NSERTSs!DVERTISING3UPPLEMENTS 10 www.fcpny.com SEE AN INTERACTIVE MAP OF OUR PUBLICATIONS • DOWNLOAD THE FCPNY PUBLICATION AUDIT REPORT • REVIEW MEMBER BENEFITS PaperChain Update Brian Gay Bids PaperChain Farewell Save the Date This is my last article as chairperson of PaperChain. It has been my privilege and honor to work with some of the finest people in the free paper industry. There are a few people who need to be singled out for their hard work and dedication to the PaperChain cause: Greg Birkett – Is the new chairperson as of January 1, 2012. Greg has been an inspiration to many on the committee. He works tirelessly on every task assigned to him. Greg also is one of the first to volunteer. John Draper – Is this year’s secretary and has done a fantastic job of taking the minutes. He also serves on the Executive Committee. John is 100% behind the mission of PaperChain and is willing to step forward when he is asked to help. Douglas Fry – Is always willing to step forward whenever he is called upon 2012 Sales Managers Conference JUNE 10-12, 2012 Canandaigua, N.Y. www.theinnonthelake.com to work—often behind the scenes—to get the job done. Douglas is truly an asset to PaperChain. Alyse Mitten-Beahr – Has served as the treasurer for four years and stepped down from that position on January 1, 2012. She also is the person responsible for all the blogs, Facebook and Twitter feeds. She assumed the duties to head up the Technology Committee two years ago during the strategic planning session. Alyse’s dedication to PaperChain is unparalleled. Looking for a Complete Combination Solution ? for Print and Online Special Sections Carlos Guzman – Is head of the Public Relations Committee. He also is Now you can get fully-templated, full-color print special sections and companion, ready-to-post online MicroSite sections from Metro Editorial Services! dedicated to the PaperChain mission and has worked diligently to secure our sponsorship of Rotary International as our charity to promote. Loren Colburn – Has been an inspiration to all on the PaperChain Committee. Often he is the voice of reason, and is always willing to share his knowledge and experience whenever the need arises. Loren is a true reflection of what PaperChain is all about. Janelle Anderson – Is the person in charge of the Member Relations Committee, and is responsible for the Link & Learn, as well as the new Link & Earn program. She is one of the most dedicated people I know. Janelle is always looking out for what is best for PaperChain. + View samples and get more information from metrocreativeconnection.com, call Gwen Tomaselli at 1-800-223-1600, or send an e-mail to gtomaselli@metro-email.com PaperChain’s mission is “to enhance the value of the members and the free paper industry by coordinating unified standards, education and marketing.” I think that the PaperChain Committee has fulfilled this objective. As always, we appreciate your comments and opinions. You can send them to me at briangay@mchsi.com. Thanks to all of you; it truly has been an enjoyable two years. Brian Gay FREE COMMUNITY PAPERS OF NEW YORK Winter 2 0 1 2 I Ready to sell I Professional, eye-catching designs I Timely, relevant editorial content I Extremely Cost Effective! Metro Creative Graphics, Inc. 1.800.223.1600 www.metrocreativeconnection.com 11 Announcing the new... Winter Incentive Program Sell any new* statewide classified ad and CPAN will pay YOU (yes, YOU the seller) Sell any new* zoned classified ad and CPAN will pay YOU (ah hem…YOU the seller) $100 PER AD! $75 PER AD! That’s right – for EVERY new ad you sell, you will receive $$$ FROM CPAN! CPAN will pay you for EACH CONSECUTIVE WEEK the new advertiser runs during the term of this incentive!** EARN UP TO $1,200 PER NEW ADVERTISER! This incentive program spans a 12-week period. You have the potential to sell your new advertiser all 12 weeks and earn up to $1,200! Don’t Forge If yo u se l l ad s d 3 o r mo re s ur i pro gr am , f ng t hi s i n t ate w ide s ubm c o i t, yo r E VE RY e n t i ve u in a r n a n do r n ame w e w ad yo $500 m b onus drai l l be place du w i ng V ISA f or a G IF t! T CAR D! Questions? Please contact Erika Perez, FCPNY Marketing Director 877-275-2726 • eperez@fcpny.com * “New” meaning any ad that has not been placed in the CPAN classified ad program in the last year or since December 26, 2010. **To qualify for multiple week incentives, ads must be consecutive run weeks as well as direct repeats of the first ad with no changes. NOTE: This incentive period will include ads run from the run week of December 26, 2011 (deadline is Friday, December 15, 2011) until the run week of March 12, 2012 (deadline is Friday, March 2, 2012.) You must submit the attached insertion order with each ad to qualify for entry in this contest. 12 www.fcpny.com DOWNLOAD CPAN MEDIA KIT • ACCESS MEMBER INFORMATION • REVIEW AREAS THAT WE SERVE • ACCESS MEMBERSHIP BROCHURE Legalese by Joseph J. Steflik, Jr. Esq. Coughlin & Gerhart, LLP A Hectic End of 2011 ... and Planning for 2012 Various federal and state agencies (and the New York Legislature) have implemented, attempted to implement or set the stage to implement in 2012 a variety of changes which will impact employers. Wage Deductions. The New York Legislature has a bill (Assembly A08465) which would significantly amend the severe restrictions placed on paycheck deductions by the New York State Department of Labor (NYSDOL). It would allow, upon voluntary written authorization, deductions for prepaid legal plans, charities, parking, fitness/health club dues, cafeteria/vending machine purchases, tuition, day care, overpayment of wages and advances. Passage of this legislation would appear to be in the best interests of both employees and employers. Handheld Mobile Phones. The Federal Motor Carrier Safety Administration, by rule effective Jan. 3, 2012, prohibited the use of handheld mobile phones by commercial drivers. The rule does not ban the use of hands-free devices. Drivers can be fined up to $2,750; a civil penalty up to $11,000 can be imposed on the employer. NLRB on Union Organizational Efforts. The National Labor Relations Board (NLRB) voted on Nov. 30, 2011, to make proposed changes in its election procedures, which will make it easier for unions to organize employers. The vote was 2-1 with both Democrats voting in favor and the lone Republican voting against the resolution. The final rule was approved, again by a 2-1 vote, on Dec. 21, 2011. This will complete a year where the Democratic appoin- tees have been able to overturn multiple NLRB precedents and made it more difficult for employers to resist unionization. The NLRB decision in Specialty Healthcare required an employer to have “overwhelming” evidence in order to challenge the unit selected by a union as not appropriate; this means a union may pick a small group of employees to organize, even if there are other employees doing the same work. Brandon Regional Medical Center found that an inflatable “rat” was not coercive and could be displayed at an employer’s location. Off-duty employees were allowed to distribute handbills on employers’ properties in New York, N.Y. Planning for 2012. Employers should take time to review their personnel manuals and procedures. This should include (but not be limited to): 1. Compliance with Labor Law § 195 (Wage Theft Protection Act) – notice to employees of pay rates, basis of pay rate, how employee is paid (hourly, weekly), exemptions under U.S. or New York State law, etc. 2. OSHA – confirm that manual has a provision for disciplinary action up to and including termination for violation of safety rules 3. Review telephone, mobile phone and computer policies to insure compliance with NLRB and federal privacy rules 4. Confirm all required postings are in place (in particular the NLRB poster on the right to organize) In addition, as I advise every year, draft a job description for each employee; this is essential to establish any exempt Fair Labor Standards Act (FLSA) classification, status of supervisor, and establishment of essential job duties for purposes of discipline and disability claims. Have a happy and prosperous New Year! Kelly Schecter Joins the FCPNY Board of Directors Kelly Schecter has been appointed to fill a vacant seat on the FCPNY Board of Directors. Kelly is the publisher of the DansvilleWayland Pennysaver and fills the seat vacated by Bill Jones when he sold his publication last fall. Kelly graduated from Alfred State College in 2001 with a degree in graphic arts, then went FREE COMMUNITY PAPERS OF NEW YORK back for another year to take some marketing and advertising courses. She began her career with the Hornell-Canisteo Penn-E-Saver in June 2002 as a graphic artist. In November 2006, Kelly was promoted to operations manager overseeing both sales and graphics. She became publisher of the Hornell-Canisteo Penn-E-Saver in February 2007. Kelly transferred to the Dansville-Wayland Pennysaver in January 2010, and in April 2010 merged the Pennysaver with the weekly newspaper. She now manages both publications in addition to dansvilleonline.com. Winter 2 0 1 2 Kelly lives in Wayland with her husband, Joe, and two children: Justin is 5, and Olivia is 3. Kelly is a member of the Dansville Chamber Promotions and Marketing Committee, and is a Dansville Rotarian. When she has time between work and family, Kelly enjoys playing volleyball, riding horses, traveling and being crafty. 13 By Patronizing Our Associate Members... AdMall Sales Development Services Inc. Virtual sales assistant for media advertising. Denise Gibson 600 N. Cleveland Ave., Suite 260 Westerville, OH 43082 Phone: 304-863-6748 Fax: 800-548-4223 dgibson@admall.com www.admall.com AFL Web Printing The publishers’ resource of choice -- in New York and the Northeast -- for daily, weekly, monthly, and niche publications. Bob Walters, VP 70 Seaview Drive Secaucus, NJ 07094 2 Executive Drive Voorhees, NJ 08043 Phone: 856-566-1270 bwalters@aflwebprinting.com www.aflwebprinting.com Philadelphia, PA 19143 Phone: 215-724-1700 Fax: 215-724-3313 msimon@bartash.com www.bartash.com Circulation Verification Council (CVC) Circulation audits & readership studies. Tim Bingaman 338 South Kirkwood Road Suite 102 St. Louis, MO 63122 Phone: 800-262-6392 Fax: 314-822-0666 tbingaman@cvcaudit.com www.cvcaudit.com Content That Works Niche content syndication. Helps subscribers unlock new local revenue opportunities and build sales through the targeted use of highquality, special -interest content. ANOCOIL Corp. The largest independent manufacturer of plates in North America. A pioneer in the development and manufacture of digital and analog printing plates for the newspaper and commercial printing markets. Jay Faulkner Dan Dalton 4410 N. Ravenswood Ave., Ste 1 Chicago, IL 60640 Phone: 909-793-9890 Fax: 773-728-8326 dan@contentthatworks.com www.contentthatworks.com CoolerAds.com / KAESU Offering web solutions for community papers. 60 East Main St. PO Box 1318 Rockville, CT 06066-1318 Phone: 860-871-1200 jfaulkner@anocoil.com www.anocoil.com Joe Nicastro 1 Bank Street Rockaway, NJ 07866 Phone: 973-809-4784 Fax: 240-332-7489 joe@kaesu.com www.kaesu.com Barrett Concepts Provides an array of web services and consulting. Brad Barrett 138 Palm Coast Pkwy, Suite 187 Palm Coast, FL 32137 Phone: 888-567-9483 brad@barrettconcepts.com www.barrettconcepts.com Bartash Printing, Inc. Printer of weekly newspapers, direct mail shoppers and niche publications such as real estate, auto, parenting, boating and more! 16 Free distribution newspaper, shopper & magazine appraisers, broker & management consultants. Kim Shepard 97 Main Street, Suite 5, Delhi, NY 13753 Phone: 607-746-2477 Fax: 607-746-6272 kim@dckr.com www.dckr.com John Cribb 104 E. Main St., Suite 402 Bozeman, Montana 59715 Phone: 406-586-6621 jcribb@cribb.com www.cribb.com Kevin B. Kamen 626 RXR Plaza - West Tower, 6th Floor Uniondale, NY 11556 516-379-2797 or FL Office 727-786-5930 info@kamengroup.com www.kamengroup.com Heartland Payment Systems Electronic payments processor for remote deposit capture & check management services, payroll, and credit & debit cards at wholesale costs. John Blocker 8248 Iliad Dr. Manlius, NY 13104 Phone: 315-263-3659 Fax: 888-704-3149 jblocke1@twcny.rr.com www.heartlandpaymentsystems.com Hometown Mobile Marketing Text message advertising platform for mobile coupons, surveys, donations, blasts and more. Ken Ubert W130 N10437 Washington Dr. Germantown, WI 53022 Phone: 262-512-5011 Fax: 262-242-9450 ubertk@discoverhometown.com www.HometownMobileMarketing.com Community newspaper association of member publications with independent owners. Specializing in: brokering, shopper businesses, consulting and appraisals. www.fcpny.com Kamen & Co. Group Services Promotion Products - apparel, calendars, banners, pens, mugs, etc. IFPA Independent Free Papers of America Cribb Greene Eric Roberts 5400 Grays Ave. Decker Direct Gary Rudy, Executive Director 107 Hemlock Drive Rio Grande, NJ 08242 Phone: 800-441-IFPA Fax: 609-889-8359 gary@ifpa.com www.ifpa.com JB Multimedia, Inc. Display your publication online with an interactive digital edition. Robert Durso P.O. Box 704 N.Bellmore, NY 11710 Phone / Fax: 888-592-3212 info@jbmultimedia.net www.jbmultimedia.net Kidsville News! Produces monthly educational newspaper for children K-6th grade, teachers and parents. Currently published in 24 states. Bill Bowman PO Box 53790 Fayetteville, NC 28305 Phone: 910-222-6200 Fax: 910-222-6199 bbowman@kidsvillenews.com www.kidsvillenews.com LaserLink Rubber Stamps & Signs Increase your profits by offering rubber stamps and engraved signs to your customers. Call for a FREE Sales Kit. Mark Donahue 6418 Route 96 Victor, NY 14564 Phone: 800-226-7754 Fax: 800-230-8552 orders@laserlinkstamps.com www.laserlinkstamps.com MediaBids.com The newspaper and magazine advertising marketplace. June Peterson 448 Main St. Winsted, CT 06098 Phone: 860-379-9602 Fax: 860-379-9617 info@mediabids.com www.mediabids.com Member Service Group Comprehensive package of payment system solutions, including credit & debit card processing, NSF check recovery and electronic check conversion. Paul Huntley 10555 New York Ave., Suite 101 Urbandale, IA 50322 DOWNLOAD CPAN MEDIA KIT • ACCESS MEMBER INFORMATION • REVIEW AREAS THAT WE SERVE • ACCESS MEMBERSHIP BROCHURE ...We Say Thank You for Their Support! Phone: 888-697-8831 Fax: 515-334-7461 paulhuntley@membergroup.com www.membergroup.com Metro Creative Graphics, Inc. The largest and most comprehensive ad building, revenue generating, art and advertising service. Available online at MetroCreativeConnection. Gwen Tomaselli 519 Eighth Avenue New York, NY 10018 Phone: 800-223-1600 Fax: 212-967-4602 gtomaselli@metro-email.com www.metrocreativegraphics.com MultiAd Providing virtually everything needed to create and sell retail, classified and co-op advertising. The industry’s largest selection of art, ads, photographs and more. Mary Armstrong, Sales Support Representative 1720 West Detweiller Drive Peoria, IL 61615 Phone: 800-245-9278 ext. 5324 Fax: 309-690-5989 sales_builder@multiad.com www.multiad.com NAPS North American Precis Syndicate, Inc. Nationwide distributor of free, noncopyrighted features (health & fitness, home improvement, car care, bridal, holidays, etc.) to newspaper editors. Gary Lipton 415 Madison Avenue, 12th Floor New York NY 10017 Phone: 212-309-0107 Fax: 800-440-4329 glipton@napsnet.com www.napsnet.com Penny Lane Promotional Products An advertising specialty service with over 300,000 products available to display your company logo, brand name clothing embroidered or screened. Barb or Jamie 1471 Rt. 15 Avon, NY 14414 Phone: 800-836-3652 www.plpp.info PennySaverUSA.com Trumbull Printing Provides free classified websites to weekly newspapers & shopper publications. A full service commercial printer with complete pre-press, binding, mailing, inserting and shipping capabilities. Specializing in newspapers, publications, shoppers, catalogs, magazines, directories, coupon books, college course catalogs, business and financial periodicals, free- Loren Dalton, President 11311 White Rock Rd. Rancho Cordova, CA 95742 Phone: 916-636-1380 Fax: 916-636-1301 ldalton@pennysaverusa.com www.pennysaverusa.com SMC - Saturation Mailers Coalition SMC represents saturation mailers, including free papers, shared mailers, and coupon envelope mailers, that share a common interest in maintaining fair and reasonable postal rates and regulations. Donna Hanbery, Executive Director 33 South 6th Street, Suite 4040 Minneapolis, MN 55402 Phone: 612-340-9350 Fax: 612-340-9446 hanbery@hnclaw.com – NEWSLETTER – Published for the benefit of our members. Volume 35 Number 1 Winter 2012 Publisher/Executive Director Dan Holmes dholmes@fcpny.com President A 30+year old systems integrator that serves the newspaper business worldwide. Offers newspaper systems for the following prepress areas: ad order entry and accounting, ad dummying and pagination, production and workflow management, editorial and much more. Specializes in software development, systems engineering and integration, technical support and training. Steve Harrison SRDS Standard Rate & Data Service Connects publishers with media decision makers all day, everyday. SRDS.com has powerful functionality to help buyers select markets and newspapers in which to place their advertising dollars. Gustave C. Semon 205 Spring Hill Rd. Trumbull, CT 06611 Phone: 203-261-2548 Fax: 203-261-8310 gsemon@trumbullprinting.com www.trumbullprinting.com FREE COMMUNITY PAPERS OF NEW YORK Software Consulting Services, LLC Phil Curtolo 630 Selvaggio Drive - Suite 420 Nazareth, PA 18064 Phone: 610-746-7700 Fax: 610-746-7900 phil@newspapersystems.com www.newspapersystems.com standing inserts and advertising supplements. Contact us for a free quote. Managing Editor/ Marketing Director Erika Perez eperez@fcpny.com Graphic Design & Layout Advertising, Editorial & Production FCPNY PO Box 11279 Syracuse, NY 13218 Toll Free: 877-275-2726 Fax: 315-472-5919 www.fcpny.com FCPNY is not liable for errors appearing in advertisements beyond the cost of the space occupied by the error, and notification must be made in writing within 10 days of publishing. The right is reserved by FCPNY to edit, reject or cut any copy without notice. NO CASH REFUNDS. The opinions of the individual contributors or correspondents do not necessarily reflect those of the publication or its management. FCPNY may include material produced under copyrighted or syndicated ad service. Permission of the publisher must be obtained before copying any of the material from any issue of the FCPNY Newsletter. Trish Delaurier 1700 Higgins Rd., DesPlaines, IL 60018 Phone: 386-760-1035 Fax: 847-375-5374 tdela@srds.com www.srds.com FREE COMMUNITY PAPERS OF NEW YORK Winter 2 0 1 2 17 Industry News Genesee Valley Acquires the Webster Pennysaver Members: Steve Harrison, president and publisher of the Genesee Valley Penny Saver (GVPS), is pleased to announce the acquisition of the Webster Pennysaver. The paper began publishing in 1946 by the Mayo’s, and was acquired by Lorene and Lee Flora in 1955. Serving Webster, Ontario and Walworth, the circulation has steadily grown to 20,000. Another one of the success stories in our industry, the Webster Pennysaver had modest beginnings and involved a lot of manual labor. Geoffrey and Jill Mohr have been the principal owners since 1990. They are looking forward to enjoying retirement, and spending time with their kids and grandchildren. Coverage began with the Webster-Ontario edition of the Genesee Valley Penny Saver on Jan. 8, 2012. This will bring total circulation for GVPS to over 173,000 weekly. Do you have a news item about someone or something within your organization that you would like included in our quarterly association newsletter? Pass it along to Erika at eperez@fcpny.com! Payment Processing For You WE TAKE A PERSONAL APPROACH. Merchant Cards At MSG Payment Systems, we believe having a fast, secure and low cost merchant account shouldn’t come at the sacrifice of reliable customer service. Creating a customer-focused culture is a central element of providing retail, PC and web-based payment processing to our merchants. We strive to offer the total customer experience with reliable service, innovative payment technology and competitive pricing that can help you manage your payment systems while keeping your processing fees to a minimum. eCommerce Payments Check & ACH Transactions Recurring Payments Merchant Cash Advance Remote Deposit Capture Have you reviewed your credit card processing program in the last 12 months? We can help! Call today and request a free analysis of your account. Contact MSG Payment Systems at (888) 697-8831. 18 www.fcpny.com MSG PAYMENT SYSTEMS www.msgpaymentsystems.com SEE AN INTERACTIVE MAP OF OUR PUBLICATIONS • DOWNLOAD THE FCPNY PUBLICATION AUDIT REPORT • REVIEW MEMBER BENEFITS Legislative Update by Mara B. Ginsberg, Esq. Principal, Hinman Straub, PC Normally at this time of year, the governor and the legislature, while gearing up for session in January, are not engaged in legislative activities. The 2012 legislative session began on Wednesday, Jan. 4, 2012, with the governor’s State of the State address.The last day for the governor to submit the 2012-2013 Executive Budget to the Legislature was Tuesday, Jan. 17. However, even before the Jan. 4, 2012, legislative session commenced, and before Governor Cuomo even completes one full year of his term of office, the Legislature held a special session and reached unprecedented agreements with the governor. Bills passed both houses nearly unanimously. See below for an outline of the personal income tax changes, as well as revisions to the controversial Metropolitan Transportation Authority (MTA) payroll tax. The measure to reform the state’s tax code will raise taxes on wealthy New Yorkers while providing a modest tax cut for middle-class New Yorkers. Governor Cuomo said the plan is the antidote to an ailing national economy and gridlock in Washington, D.C. The tax code revisions will increase state revenue for the next three years, eliminating the current fiscal year deficit and reducing the projected 2012-2013 deficit in half by about $1.6 billion. By reducing what was predicted to be a $3.5 billion deficit, these actions are expected to ease the process of negotiating the 2012-2013 spending plan. The governor has said that he expects no new taxes or fees in his spending plan for next year. Personal Income Tax Rate Revisions • Make revisions to the personal income tax rates for the tax years 2011 through 2014: Annual Income Range Current Tax Rate 2012-2014 Tax Rate $40,000 - $150,000 6.85% 6.45% $150,000 - $300,000 6.85% 6.65% $300,000 - $2 million 7.85% - 8.97% 6.85% 8.97% 8.82% Over $2 million • Direct the Commissioner of Taxation to index the tax rates and the standard deduction to inflation through a “cost-of-living adjustment” in 2013 and 2014. • Reduces the MTA payroll tax to 0.11% per $100 of payroll (from 0.34%) for employers with a payroll between $1.25 million and $1.5 million annually. • Reduces the MTA payroll tax to 0.23% (from 0.34%) for employers with a payroll between $1.5 million and $1.75 million annually. • Exempts from the payment of the MTA payroll tax “any eligible educational institution,” which is defined as: - any public school district - BOCES - a public elementary or secondary school - a school approved pursuant to Education Law Article 85 or 89 to serve students of school age with disabilities; and - a nonpublic elementary or secondary school that provides instruction in grade one or above. Additionally, regarding the MTA, there is now a prohibition from the diversion of funds from the MTA or any of its subsidiaries to the state’s general fund unless the governor declares a fiscal emergency and communicates such emergency to the legislative leaders, and a statute is enacted into law authorizing such diversion. New Legislators Seven vacant State Assembly seats were filled at the Sept. 13, 2011, primary election and Nov. 8, 2011, general election. The Assembly Democrats retain their 99-51 majority in that house. Three Assembly members were elected to other offices this past Election Day, meaning that another round of special elections are likely next March or April. The new members of the Assembly are: Phil Goldfeder, 23rd Assembly District (D, WF, I) – Democrat Phil Goldfeder was elected to succeed former Assemblymember Audrey Pheffer. He was previously a member of Senator Chuck Schumer’s staff as director of intergovernmental affairs. He also worked for Mayor Michael Bloomberg as a representative for Queens. The 23rd A.D. includes Ozone Park, Lindenwood, Howard Beach, Broad Channel and the Rockaways in Queens. Michael Simanowitz, 27th Assembly District (D, WF, I) – Democrat Michael Simanowitz was elected to succeed longtime Assemblymember Nettie Mayersohn. Simanowitz served as Mayersohn’s chief of staff for almost 15 years. He has been a Democratic district leader in the area for almost 10 years and is involved with numerous local civic organizations. He was previously a planner and community liaison at New York City Housing Preservation and Development. The 27th A.D. includes part of Flushing in Queens. The current “high earner surcharge” expired as scheduled on Dec. 31, 2011. Rafael Espinal, 54th Assembly District (D, C) – Democrat Rafael MTA Payroll Tax Revisions • Permanently repeal the MTA payroll tax for employers with a payroll under $1.25 million annually. Espinal was elected to succeed Democrat Darryl Towns, who was appointed by Governor Cuomo as commissioner and CEO of the state’s Homes and Community Renewal. Espinal is a lifelong Brooklyn resident and the child of Continued on page 21 FREE COMMUNITY PAPERS OF NEW YORK Winter 2 0 1 2 19 Generously sponsored by: Who will you nominate for... Deadline: Friday, February 17, 2012 CASH PRIZES! S SINCE 1993, we have honored over 80 Top Sales Achievers and are in our 1 9th year of recognizing outstanding Sales Professionals. Recognize your sales talent in three categories! Your salespeople can either be NOMINATED BY THEIR MANAGER or can NOMINATE THEMSELVES for these achievement awards. 3 For SELF NOMINATIONS, submissions must receive MANAGER’S review and permission to be entered for consideration in any one of the three categories. Nominations will be restricted to no more than 500 words and should speak to the following criteria: 1 $300 CASH PRIZE! 2 $300 CASH PRIZE! Sales Professional of the Year – Inside Sales Winner receives a commemorative plaque, as well as a $300 cash prize! Minimum of two years sales experience with your company. • Attitude • Prospecting New Business • Knowledge of Product and Competition • Customer Service • Sales and Communication Skills • Overall Sales Performance and Achievements (please provide performance-to-goal percentages) • Making the Most of the Changing Business Environment Sales Professional of the Year - Outside Sales Winner receives a commemorative plaque, as well as a $300 cash prize! Minimum of two years sales experience with your company. • Attitude • Prospecting New Business • Knowledge of Product and Competition • Customer Service • Sales and Communication Skills • Overall Sales Performance and Achievements (please provide performance-to-goal percentages) • Making the Most of the Changing Business Environment • Community Involvement • New Product Participation Rookie of the Year Winner receives a commemorative plaque, as well as a $50 cash prize! Less than two years sales experience with your company. • How Have you Quickly Grasped Knowledge of the Community Paper Industry? • Attitude • Prospecting New Business CASH • Customer Service PRIZE! • Sales and Communication Skills • Overall Sales Performance (please provide performance-to-goal percentages) $50 IMPORTANT - PLEASE NOTE: All nominations prepared by the nominee’s manager must be no more than 500 words. All nominations prepared by the nominee themselves must be no more than 500 words, and must be approved and submitted by the nominee’s manager. We request that managers please include a 50word paragraph about the nominee. This will be used during the Gala Awards Dinner on Sunday, March 18, 2011, at the FCPNY Super Conference where we will recognize all of the nominees. We strongly encourage you to send your nominees to the conference and the Gala Awards Dinner so they can experience their recognition in front of their peers. There is no limit to the number of nominees per publication. To register for the Super Conference, visit our website at www.fcpny.com E-mail your nomination(s) to Erika Perez, FCPNY marketing director, at eperez@fcpny.com. We will need the nominee’s name, position and publication. 5 4 3 2 1 0 1 2 3 4 5 6 20 www.fcpny.com DOWNLOAD CPAN MEDIA KIT • ACCESS MEMBER INFORMATION • REVIEW AREAS THAT WE SERVE • ACCESS MEMBERSHIP BROCHURE Legislative Update Continued from page 19 Dominican immigrants. He previously worked as a community liaison for New York City Councilman Erik Martin Dilan. The 54th Assembly District includes Bushwick, Cypress Hills, City Line, East New York and parts of BedfordStuyvesant. Dan Quart, 73rd Assembly District (D, WF) – Democrat Dan Quart was elected to succeed Democrat Jonathan Bing, who stepped down to join the Cuomo administration. Quart is a lawyer and served on Community Board 8 for eight years. His priorities include education, transportation, health care and housing. The district includes Manhattan’s Upper East Side, Midtown East, Turtle Bay and Sutton Place. Anthony Brindisi, 116th Assembly District (D, WF, I) – Democrat Anthony Brindisi was elected to succeed Democrat RoAnn Destito, who joined the Cuomo administration as commissioner of general services. A former Utica School Board Member, he is a partner in the Utica-based firm Brindisi, Murad, Brindisi, Pearlman, Julian & Pertz, LLP, where he practices personal injury law. The district includes the cities of Utica and Rome, and the towns of Floyd, Marcy and Whitestown. activist who once served as chief of staff for the Erie County Legislature. He has been a housing advocate before government agencies for much of his career. The district includes part of Buffalo and all of Grand Island. Raymond Walter, 148th Assembly District (R, I, C) – Republican Raymond Walter was elected to succeed Republican Jim Hayes, who resigned to take a private sector position. Walter is an attorney with Magavern Magavern Grimm LLP, specializing in elder law. His priorities include reducing unfunded state mandates and supporting the UB 2020 expansion plans. The district includes the towns of Amherst and Pendleton, and the Martinsville section of North Tonawanda comprises the 148th district. The Assembly members who were expected to resign at the end of 2011 to take other positions are Michael Spano (D-Yonkers), Marc Molinaro (R-Red Hook) and Mark Schoeder (D-Buffalo). Sean Ryan, 144th Assembly District (D, WF) – Democrat Sean Ryan was elected to succeed Democrat Sam Hoyt, who joined the Cuomo administration to work on economic development. Ryan is an attorney and Democratic As you review the list of new legislators, as always, let Dan Holmes and me know if you have a personal relationship with any of these members. As we learn of the legislative committee assignments, we will meet with existing and new members to educate them about our papers and our businesses, as well as to promote our issues and raise concerns. Your help is encouraged and appreciated on the local level because “all politics is local.” 2B?+;A;TCH?+;E?LM Genesee Valley Publications 2010 - 2011 BRIDAL PLANNER Area Caterers t4QFDJBMJ[JOHJOwYw t'BTU5VSOBSPVOE Beautiful Wedding Locales Gorgeous Jewelry Chemicals Filters Presented By Official Game Prog Pumps ram $2.00 Heaters Stylish Gowns Tasty Cakes Tie the Knot Your Own Way Expressive Flowers Lights & Niches VS. Artistic Photography 2011 Tuxedos, Limos, and more! TH UR SD AY, DE CEM BE R 23 , 20 10 BLU E CR OS S AR EN A For Your Special Publications FREE COMMUNITY PAPERS OF NEW YORK s Boards & Rail Misc. www.li vingst oncoun tycham ber.com A Pu Genesee blication of the Valley Penny www. Saver gvpenn ysaver. com Northern Supply, Inc. © Rejoice Designs & Photography Since 1948 Product og tallo Cata LIVIN BUSINGSTON COUN ESS D TY 2011 IRECTORY /2012 Winter 2 0 1 2 3PVUFt"WPO/: 585-226-8111 &NBJMQMQ!HWQFOOZTBWFSDPN QFOOZMBOFQSJOUJOHDPN 21 PDF Properties...Grrrr How you make them really does matter when it comes to printing No problem, gang. Glad to help. That’s what you pay me for. Kevin Slimp Then on to New England ... Institute of Newspaper Technology kevin@kevinslimp.com I spent my weekend with two clients. The first was a 60,000 circulation newspaper in North Carolina. The second was a large shopper in New England. As I’ve written before, I never know what I’m going to run into when I visit a newspaper. In North Carolina, my assignment was to observe the operation and make suggestions to improve the production workflow. Simple enough. In New England, I was asked to train the staff as they began the conversion from QuarkXpress to InDesign. Again, simple enough. However, as is often the case, my initial assignment turned out, in both instances, to morph into other areas. “We had this problem with our new printer this week ...” Back to North Carolina. I met with the entire staff, visited each person individually and made recommendations where appropriate. After lunch, I learned that there had been an issue with one of the pages when plates were being made at the new printer. This was the first issue printed with the new printer. Changing printers was a wise decision, by the way. The print quality was significantly better. Photos looked almost magazine quality, compared to photos in previous issues. There was one problem, however. After receiving all the files and running the pages through the raster image processor (RIP), which converts Those CID fonts. They’re killers to RIPS. Printers often mistake errors in pages to other sources when often it’s one or more CID fonts in a PDF ¿le. 22 www.fcpny.com “PDF Producer,” lets you know this PDF ¿le was exported using Adobe PDF Library. That means the creator exported it from InDesign, Illustrator or Photoshop. In this case, InDesign. the files when creating the plates, one page kept “kicking out.” There was an error on the page which would not allow it to go through the RIP. In the evening, after deadline, the designer went back to the page to see where the problem was. After some time, he realized it was with a font. He finally changed the font to something else, sent the file back to the printer, and it made its way through the RIP. His question to me was, “Why did this happen? We’ve never had this problem before. Ever.” If you’ve been reading my columns very long, you’ve probably seen something I’ve written about the importance of creating PDF files the right way. When you don’t, problems happen. In the case of the North Carolina newspaper, the new printer had instructed the paper to export their PDF files from InDesign using a preset that worked “perfectly with their system.” Well, perfectly when the pages actually print. For years, the newspaper had created their PDF files using Acrobat Distiller, with never a problem. Suddenly, in their first effort using the new system, there was a problem. Normally, I’d just suggest that the designer ignore the instructions from the printer and create the files the way he always had. However, the preset provided created invisible lines that were used to place the pages together before going through the RIP. We looked closely at the files that were created using the printer’s settings and attempted to create a preset in InDesign, via Distiller, that would create the same lines. When we thought we had it right, we called the printer, sent a couple of files and received word that the files printed perfectly. And, as is usually the case, the PDF files were approximately one-third the size of the files that were exported from InDesign. So after a day of training the staff of the New England shopper, some questions were posed about creating PDF files. The printer, who had two representatives at the training, instructed the group that they should export the PDF files using a preset they would provide. Joe, my contact at the paper, asked if this was the best way to create the PDF. When I answered negatively, the printer asked what kind of issues come up in PDF files that are exported. When I started describing problems that could arise, he said, “We’ve been experiencing those from several of our customers.” I stayed around an extra couple of hours and talked with a couple of the folks from the shopper and a representative from the press. We installed PDF printer drivers and created InDesign printing presets (not to be confused with export presets) on each of the ten machines, new iMacs, then set up Distiller to receive the files via “Watched Folders” and make the PDFs. When done, the process of making PDFs was as fast as it would have been exporting the files, the files were less than half the size they would be if exported and I had a very happy printer on my hands. “I think this is exactly what we’ve been looking for,” he told me before I headed out to dinner with the bosses. At dinner that night, Joe, who hired me to come to New England, said, “You know, that last hour you spent with us fixing our PDF problems was worth every penny we spent to get you up here.” No problem, Joe. That’s what I do. Coming Soon to a City Near You Grand Rapids, Michigan. . . . . . . . . . .MPA January 27-28 Des Moines, Iowa . . . . . . . . . . . . . . . INA February 3 Nashville, Tennessee . . . . . . . TPA February 8-10 Denver, Colorado . . . . . . . . CPA February 24-25 Hershey, PA . . . .MACPA March 9 Houston, TX . . . . TCNA March 23 kevin@kevinslimp.com Invite Kevin to your next conference or training event! SEE AN INTERACTIVE MAP OF OUR PUBLICATIONS • DOWNLOAD THE FCPNY PUBLICATION AUDIT REPORT • REVIEW MEMBER BENEFITS SALES 101 presented by your FCPNY Sales Management Division 101 Each month, this special section features articles written by your fellow FCPNY sales managers and publishers, as well as relevant items of interest from sales trainers, authors and contributors. We expect that you will find these articles informative and timely, and we encourage you to share them with your sales staff when you feel it is appropriate. If you are a sales manager and would like to be involved with the FCPNY Sales Management Division Board, or if there is a particular topic that you would like to see addressed in future editions, please e-mail your request to Erika Perez at eperez@fcpny.com. Meg Bourdette RW Publications Colleen Farley Genesee Valley Publications SECRETARY Gary Hill Scarlette Merfeld Lake Country Denton Publications Pennysaver 1st VICE PRESIDENT Getting my feet wet... Well, it has been a year and a half since I became the general manager for three weekly publications at the ripe old age of 24. I’ve had a lot to wrap my brain around, and there is still a lot left I have to learn. I want to share a few challenges that I have experienced. As you all know, there is never a dull moment in the newspaper business. One of the challenges that I’ve faced in my new position is managing a staff of which I was once a part. At first, I found it difficult to be authoritative with people to whom I became so close as co-workers and friends. It was suggested to me that I was being too nice and that my authority was not being taken seriously. I came to the realization that if I didn’t get control of the situation, it would create a snowball effect, and I wouldn’t be respected or followed as their manager. Some may say I have an open/relaxed style of management. I have found that by being open-minded to the staff’s ideas and letting them run with those ideas, it has helped me to regain their respect. I trust them to do their jobs and be creative in coming up with new ways to generate revenue for their FREE COMMUNITY PAPERS OF NEW YORK Winter 2 0 1 2 Peggy Samere Scotsman Community Papers Kelly Schecter Dansville-Wayland Pennysaver Bridgette Stewart The Hi-Lites/ Seneca County Shopper Written by Ashley A. Alexander Northern General Manager | Denton Publications publications. They know that I support them and will do anything to help them be successful. In return, they know what is expected of them, and if they do not meet or exceed those expectations, there will be consequences. Something else I had difficulty with was the turnover in staff. People who were my friends were leaving and, in a way, I felt betrayed. But I realized that for every person who came and went, someone new was ready and willing to start. You may have to kiss a few frogs to find the right fit. I am very happy with the staff I have now. They are all hard-working and positive people. You have to be happy to sell. Every day is a learning experience for me in the management world of the newspaper business. I am fortunate enough to be surrounded by people who have a wealth of knowledge in this industry, and if I can demonstrate to those with whom and for whom I work that learning in this business is a lifelong process, I believe it will serve as a solid foundation on which to build a strong publishing organization. 23 SALES 101 presented by your FCPNY Sales Management Division So What? Written by Brian Gay “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” …Aristotle they read it—then we now can really answer the question (25,000 x .98 = 24,500; 24,500 x .78 = 19,110). So What? Of those 19,110 homes that read the paper, 21% (or 4,013) are going to buy a new or used car or truck in the next 12 months. Two of the most important words to a salesperson are “So what?” Of all the things we can say, why those two words? A typical advertising salesperson will say things like: “We have a circulation of 25,000.” “We have the best graphic artist on our staff.” “We have been around since 1965.” “We carry all the major food stores.” What is the response to all of these statements? You guessed it: “So what?” Salespeople are really good at listing all the features about their paper, but they do not do so well in converting the feature into a benefit. If a salesperson is calling on a hardware store and they see a lot of new lawn mowers, the conversation should go something like this: “Mr. Jones, I see you have several new lawn mowers in your inventory. Do you know the XYZ paper goes to 25,000 homes each week? What this means to you is that every home in your market gets a copy of our paper, and your ad will go to all of your customers and potential customers. Our paper reaches the very homes you need to reach—the ones that need a new lawn mower.” The salesperson just took a dull statement about a circulation of 25,000 and answered the question “So what?” The salesperson turned the feature into a benefit that was relevant to the owner of the hardware store. As salespeople, we feel comfortable talking about our papers and using terms that mean something to us. These same terms mean very little to your customer. A readership score on your audit of 78% means nothing to an advertiser. However, when you say that 98% of the homes in the market receive the paper and, of those homes, 78% read the paper, that means that three out of four homes in the market will be exposed to the customer’s advertising message. There is no other advertising medium that can come close to that type of coverage and market penetration. Selling by the numbers is an expansion of answering “So what?” Many papers have done readership studies to find out what the readers will be buying over the next 12 months. To say that 21% of the homes to which we deliver are going to buy a used or new car or truck in the next 12 months does not mean much to the auto dealer. But if your paper’s circulation is 25,000—and 98% of the market say they receive it, and 78% of the homes that receive it say 24 www.fcpny.com “Mr. Auto Dealer, would you agree that roughly 25% will be new cars? The National Auto Dealers Association estimates that the average price of a new car is $26,300. Would you agree that the average price of a used car is $9,000?” If he disagrees, use the numbers he gives you. If he agrees, 1,003 (.25 x 4,013) new cars will be purchased for over $26 million (1,003 x $26,300), and over $27 million (.75 x 4,013 = 3,009 x $9,000) will be spent on used cars. “Mr. Auto Dealer, our readers are going to be spending over $53 million for autos and trucks. These are just the buyers who said they were going to buy. Shouldn’t your advertising be in the paper that can get your message to the people who are going to buy?” I once went through a training exercise where we did roleplaying. Whenever the person representing the salesperson would state a feature and not follow up with the benefit, the entire class would yell out, “So what?” Even today, that phrase is still with me whenever I make a sales call. Never talk about a feature of your paper without answering the question “So what?” Remember … you are only talking about your paper unless you are answering the question “So what?” Once you do that, you are selling. Action Steps • Make a list of all the features about your paper. • Now turn each feature into a benefit. • Practice, practice and practice some more. • Mentally ask “So what?” as you give your presentation. • Enjoy your selling success. DOWNLOAD CPAN MEDIA KIT • ACCESS MEMBER INFORMATION • REVIEW AREAS THAT WE SERVE • ACCESS MEMBERSHIP BROCHURE SALES 101 presented by your FCPNY Sales Management Division Don’t Take Your Customers for Granted I called on an auto dealer recently, and he commented on how glad he was to see me in person and on a regular basis. That got me thinking about how our business has changed over the last 10 years with e-mails, websites, texting, blogs, QR codes, etc. Where does it end? Trying to stay on top of the technology wave is difficult. Because all of us are forced to use so many communication devices in our day-to-day activities, we have evolved into different salespeople than we were a decade ago. It is easy to let three or four weeks go by with contact only by phone, Touching All the Bases Burt is a real estate agent who told me about a call he received from a telemarketer. “It was a company that was selling advertising in some kind of print and online directory,” he said. “A minute or so into her spiel, she asked if I wanted to hear the ad copy they had prepared for my listing. That really took me by surprise because I had never talked to anyone at that company before. To be honest, I had never heard of them. “As far as I remember, the copy went something like this: ‘In today’s ever-changing real estate market, you want a representative who will keep your best interests at heart. Burt understands the intricacies of buying and selling. From his first day in the real estate business, he has been focused on customer service. And over the years, he has developed a strong network of contacts in the banking, construction and relocation industries. Whether you’re interested in buying or selling, Burt is the right person to help with your real estate needs. Customer service is his number one goal.’” “Ridiculous, isn’t it?” he said with a laugh. “Now, I’m not blaming the lady who called me because she was just doing her job. But it was obvious that her company uses generic ego copy to try to close sales in short phone calls. They probably have one template for real estate, one for dentists, one for attorneys and so on.” “How in the world can anybody create effective advertising without learning something about the advertiser?” Burt asked. “It was obvious that they were skipping a step in the process.” That telemarketing call reminds me of an old baseball story. Jake Beckley, who played for the Cincinnati Reds FREE COMMUNITY PAPERS OF NEW YORK Winter 2 0 1 2 101 Written by Gary Hill, Sales Manager | Lake Country Pennysaver e-mail or texting. One thing that hasn’t changed, however, is the value of our customers; and it is important to let them know how much they mean to our publications. I think that the best way to do this is via face-to-face interaction. Plan on walking in the door regularly. You don’t always have to try and sell your customers something. Just let them know that you are there to help them and that you appreciate their business. The message? Don’t take your customers for granted. By John Foust | Raleigh, NC in the early 1900s, was running from second to third when he noticed that the home plate umpire’s back was turned. Not one to miss an opportunity, Beckley skipped third base altogether—missing the bag by 15 feet—and sprinted to home plate. He was emphatically called out, and when he complained, the ump replied, “You got here too quick.” Like Jake Beckley, Burt’s telemarketer tried to skip a step—and was called out at the plate. Spec advertising can play a valuable role in the sales process, as long as it is based on relevant information about the advertiser. “I have bought spec ads before,” Burt explained. “One thing that set those ads apart was that the people who created them learned something about my business before they presented ideas. They studied my previous advertising, and they asked questions to learn what sets me apart from my competitors. That put them in position to create ads that weren’t generic, boilerplate ramblings like I heard from that telemarketer.” Burt wants his marketing to stand out, not blend in. And I think it’s safe to say that the advertisers in your hometown want the same thing. It all starts with knowledge. That’s one step that is too important to skip. © 2011 by John Foust. All rights reserved. John Foust has conducted training programs for thousands of newspaper advertising professionals. Many ad departments are using his training videos to save time and get quick results from in-house training. E-mail for information: jfoust@mindspring.com. 25 Board of Directors FCPNY is one of the oldest and largest state organizations of free circulation papers. Over the past several years, we have grown to be one of the most active. The members of our board of directors have donated countless hours to our association, and we take Travel Reimbursement A member benefit you can’t afford not to use! Reminder! Transportation Reimbursement this opportunity to say “thank you” to: for National Conferences PRESIDENT Steve Harrison* Genesee Valley Penny Saver, Avon 1ST VICE PRESIDENT Randy Shepard* County Shopper, Delhi 2ND VICE PRESIDENT Tom Cuskey* Scotsman Community Papers, Syracuse TREASURER Karen Sawicz* Lake Country Pennysaver, Albion Get up to$250! The FCPNY Board of Directors has voted to continue the policy of reimbursing member transportation to your choice of either one of the National Association conventions in 2012. Dan Alexander Denton Publications, Elizabethtown Carla Chase Yorktown Pennysaver, Yorktown Heights Mark Coyle Fredonia Pennysaver, Fredonia Bridgette Stewart The Hi-Lites, Watkins Glen FCPNY will reimburse up to $250 for any mode of transportation per membership per year. You can use this benefit for: 2012 AFCP Conference at The Sheraton Atlanta Hotel in Atlanta, Ga., on April 19-21, 2012. www.afcp.org 2012 IFPA Conference at the New Orleans Marriot on September 20-23, 2012. www.ifpa.com Denny Guastaferro Metro Group, Inc. Buffalo Christine Kennedy Warsaw Penny Saver, Perry Shopper, Perry Robert Rozeski RW Publications, Orchard Park Kelly Schecter Dansville-Wayland Pennysaver At-Large Directors Debbie Schneider Queens Pennysaver, Queens Richard Snyder Snyder Communications, Norwich *Also officers and directors of CPAN 26 www.fcpny.com David Grayson LeRoy Pennysaver, LeRoy There are three ways to submit your receipt: 1. Fax: 315-472-5919 2. E-mail: dholmes@fcpny.com or eperez@fcpny.com 3. Mail: FCPNY, PO Box 11279, Syracuse, N.Y. 13218 This is our way of expanding the educational opportunities that we can provide to you, and we encourage you to take advantage of what these national conferences provide. Colleen Farley Genesee Valley Publications SEE AN INTERACTIVE MAP OF OUR PUBLICATIONS • DOWNLOAD THE FCPNY PUBLICATION AUDIT REPORT • REVIEW MEMBER BENEFITS Sell Smarter! ™ 450 Types of Local Account Intelligence 10 Ways to Prospect for New Business Diagnosis Call™ Interview+Analysis Consultative sales and marketing intelligence for maximizing revenue from your local-direct advertisers and online media products. 25-30 new sales leads in every edition of New This Week-featuring limited-time opportunities your accounts need to advertise now. An interview-based sales call that provides a powerful analysis of your advertiser’s needs, opportunities and the most effective way to sell them. Prospect Diagnose Target Finance Present Strategic Local Ad Sales...Simplified! AdMall.com | 877-4-ADMALL FREE COMMUNITY PAPERS OF NEW YORK Winter 2 0 1 2 27 We know you’re taking the road less traveled and the journey can be rough. LET US HELP YOU GET THERE Your Partner in Publishing and Overcoming Obstacles Need printing, inserting, binding and mailing for your publication? We’ve got it all and much more... We can even help with your direct mail campaign by providing accurate saturation or criteria based mailing lists. At Bartash, we don’t just provide the service we help you reach your goals. We offer Smart Publishers: - The finest Newspaper, Niche Publication and Magazine manufacturing available - Comprehensive Subscription and Circulation Management services - Opportunities to Grow Your Business with bartash:ROI - Creo InSite™ Web Based Soft Proofing - Internet Publishing with bartash:eDITIONS™ - Smart Phone App Development - High Resolution, Bartash HD Printing (Fall 2011) - Customized On-Site Training and Strategic Needs Analysis print media. digital media. endless possibilities 5400 Grays Avenue Philadelphia, Pa. 19143 800.599.9792 bartash.com
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