- Thames Reach
Transcription
- Thames Reach
SummerNRfinal20142:Noticeboard 1 4/6/14 16:32 Page 1 News Reach Thames Reach’s newsletter for service users, staff and friends Summer 2014 Getting personal What the year ahead holds for Thames Reach Thames Reach Chief Executive Jeremy Swain is interviewed by Communications Team volunteer Amy Muu. It’s an exciting time for Thames Reach’s service users, says Chief Executive Jeremy Swain. Across the voluntary, health and social care sectors there has been an important shift in the way that services are offered and delivered. Slowly but surely we are moving away from services that are generic and constructed on the assumed needs of the service user and towards new ways of working with people where they are given greater choice and control and services become more individualised and responsive to changing need. “Now we want to move up a gear.” Thames Reach has actively sought to give more influence and choice to service users. Now we want to move up a gear and place the personalisation of services at the forefront, building on the personcentred planning approach that has been developed over the last few years and pushing the boundaries further, giving people greater control on how they receive support. Already Thames Reach’s personalised approach has given people the opportunity to influence the path they take away from homelessness, exemplified by the work of the East London Housing Partnership (see page 7) and the Ace team (see page 4). In their work helping longterm rough sleepers off the streets, the Ace team navigators must find effective solutions that will ensure people settle in long-term accommodation. Frequently the challenge is to help people develop new interests that keep them engaged. Through focusing imaginatively on individual aspirations and giving people the chance to go beyond the normal limits in terms of articulating their ambitions, the team has pioneered new ways of helping people make progress. One service user chose to use his budget to get a coaching badge and is now teaching football to children and teenagers. Another decided that swimming lessons would help him to gain confidence and move forward in his life. Continues overleaf Thames Reach organised a successful ‘Evening with Joanna Lumley’ at the Magic Circle theatre in Euston earlier this year. The event gave Thames Reach supporters a chance to find out more about the life of this greatly admired actress and campaigner in a question and answer session. The evening featured moving accounts from people who have used the charity’s services and turned their lives around. Joanna is pictured with Thames Reach’s Mark Smith who helped Tracy (left) escape homelessness. Photo by Alex Christofides SummerNRfinal20142:Noticeboard 1 4/6/14 16:32 Page 2 News Getting personal What the year ahead holds for Thames Reach Continued from front page Thames Reach is also committed to working in partnership with others to develop new ways in which service users can genuinely choose and influence the services they receive. Working with Resolving Chaos, and St Giles Trust we have been helping develop the E-Choice Channel. This is an interactive website which, when developed, will allow service users with personal budgets to choose services, activities and products. They will also be able to comment on the services they receive in the way that you can on, for example, Trip Advisor. The project is in its research phase and benefiting greatly from the involvement of Thames Reach service users who are helping with each stage of its development. Jeremy said: “Once service users are given real authority to select and comment on services, organisations, including Thames Reach, will have to be more responsive to their views and preferences and change what we offer accordingly. It will be exciting and challenging.” The Waterloo Project has also found ways of giving people more choice and control through the Psychologically Informed Environment (PIE) approach which is transforming the way Thames Reach is deliv- ering services in our hostels. The project’s residents, all with complex needs, are supported by the Thames Reach hostel team which has developed skills and knowledge in delivering support within a PIE framework assisted greatly by two full-time clinical psychologists working on-site. Residents are helped to access different therapeutic, voluntary and education or work-based services with the focus on meeting individual needs and interests. Jeremy said: “We are moving beyond simply maintaining people to transforming lives and reversing negative ways of behaving and already we have a strong bank of evidence that shows that real, tangible change is being achieved and maintained.” Jeremy and area manager Vicky Mansell are leading a time-limited project running from June to December which will bring together examples of personalised approaches from different parts of the organisation. The objective is to spread across the organisation examples of how personalisation is making an impact, encourage further use of personal budgets and ensure that what we are doing is disseminated more widely. A small group will drive this work, meeting monthly. If you are interested in joining it, please contact Vicky or Jeremy. HRH Princess Anne visited the Thames Reach Graham House hostel in Vauxhall and met up with residents and staff this spring. The hostel, which houses 69 former rough sleepers being given the support to move away from homelessness, was hosting a visit by the HRH Duke of Edinburgh’s Commonwealth Study Conferences (CSC) Leaders. Delivered by international leadership development organisation Common Purpose, the aim of the visit was for senior individuals within businesses, governments and wider society to understand homelessness and how hostels like Graham House meet the needs of long-term rough sleepers. HRH Princess Anne is pictured with Graham House resident Joe Milligan. 2 Summer 2014 News Reach Photo by Alex Christofides SummerNRfinal20142:Noticeboard 1 4/6/14 16:32 Page 3 Feature Healthy body healthy mind New partnerships springing up at Thames Reach Partnerships with health services are becoming increasingly important at Thames Reach and new projects are springing up across the capital. In Croydon and Greenwich, schemes funded by the Department of Health are being piloted to respond to the needs of homeless people in hospital. These Hospital Discharge Schemes ensure people do not have extended stays in hospital due to homelessness and are not put at risk by being discharged back onto the streets. In Lambeth, the Psychologically Informed Environment (PIE) approach at Thames Reach’s Waterloo Project is being extended to Thames Reach hostels across the borough. Currently, two psychologists from the South London and Maudsley NHS Foundation Trust provide professional psychological support to the hostel residents, but thanks to funding from the Guy’s and St Thomas’s Charity, a three-year extension to the scheme will involve a total of six psychologists. The Community Options Team in Lambeth offers time limited interventions to people with mental health issues who live in the borough. It supports people in a broad range of areas including housing, benefits, education and employment whilst also addressing social isolation and increasing independence. This is done in collaboration with the service user and healthcare services, ensuring appropriate links to secondary or primary health services are maintained. Coordinated and hosted by Thames Reach at its Elmfield House offices in Stockwell, it is made up of support staff not only from Thames Reach 3 Summer 2014 News Reach but also Mosaic Clubhouse, Fanon Southside Partnership, Penrose and Look Ahead Care & Support. “Partnerships with health services are becoming increasingly important at Thames Reach.” Now, the Community Options Team, Primary Care Support Services and clinical teams all operate at the new North Lambeth Hub at the Stockwell offices, the first port of call for people from North Lambeth looking for mental health support. Mark Young, senior practitioner of the Community Options Team, said: “The Hub is the new front door for mental health support in north Lambeth, providing a range of health, practical and social support.” Meanwhile the 3 Dimensions of Care for Diabetes (3DFD) won one of the prestigious 2014 British Medical Journal Awards for its innovative work. The scheme was set up to help people establish better control of their diabetes within a community setting, linking people with a GP as well as hospitals. It’s a partnership between Thames Reach and Kings College Hospital bringing together social care provided by Thames Reach along with medical and psychological support from NHS staff. Continued funding has just been agreed by the Clinical Commissioning Groups in both Lambeth and Southwark. Katy Porter, area director, said: “This is a real step in the right direction, that innovative projects which integrate health and social care are being recognised for the positive outcomes achieved both through awards and most importantly, future funding.” In north-west London, the Brent Winter Ward was set up in early January and saw Thames Reach staff providing housing advice and advocacy to people using the Willesden Green Centre for Health and Care up until the end of May. Elsewhere in the same borough, the Brent Reach service has a staff member working in the HIV hub in Stonebridge, providing support to clients there. Andy Langford, north London area director, said: “The aim of the HIV Floating Support Service, which works in partnership with Ealing Hospital NHS Trust, is to help people with HIV who might be in housing crisis or housing need.” Mark Young, senior practitioner at the Community Options Team, with volunteer receptionist Poppy Wick outside the Elmfield House offices where the North Lambeth hub is based. Photo by Ben Hennessy SummerNRfinal20142:Noticeboard 1 4/6/14 16:33 Page 4 Feature Tackling rough sleeping Services delivering results across the capital If you find it difficult to believe that anyone could live on the streets of London for years, imagine working with hundreds of people who have lived that life. Thames Reach excels in helping London’s most complex and excluded rough sleepers find a home, and leave behind the pavements and parks for good. The Thames Reach Ace team is one of London’s Social Impact Bond (SIB) services funded to work with 415 named people who have a long history of sleeping out. The Ace team is funded under an arrangement whereby all income is received through a Payment by Results (PbR) mechanism based on five outcomes designed to help people move off of the street permanently. These are the number of people: helped off of the street; reconnected to destinations outside the UK; supported in settled accommodation; assisted to find work and volunteering opportunities; given health-related support measured by reduced hospital admissions. The Ace team is funded through social investment. Thames Reach staff deliver a service to rough sleepers who have not been assisted to move from the street in a sustained way through traditional service delivery models. “Thames Reach excels in helping London’s most complex and excluded rough sleepers find a home.” It is based on personalised support planning and strong messages that Thames Reach staff will not give up until they are off the street for good. Staff are given the title navigators which reflects their brokerage and enabling roles, assisting people to get the most from services and putting in place packages of support that can help them maintain themselves away from the street. Thames Reach director, Audrey Mitchell, said: “It has been striking how many of our clients are cynical about hostels, or previous offers of support, and so the team have had to be creative with new offers which meet their needs and deliver outcomes for us. “This is a three-year project, but in just 12 months, we have achieved remarkable results as 320 of our 415 are in accommodation and no longer bedded down and over 70 have their own tenancy in stable accommodation – not hostels or temporary placements. “The service was designed to be different, personalised and effective, using new creative approaches to how we offer support but also in finding flats in the private rented sector.” Last year over 40 service users, despite having lived on the street until quite recently, took part in a Work Ready Programme arranged by consulting firm McKinsey with workshops, confidence and team-building exercises and certificated training Thames Reach’s Housing First is funded by the GLA and works with a smaller number of service users who have been excluded from most services, or who refuse to accept any offers of support. The concept is to remove the usual processes and criteria for housing and support – which many would fail – and once the housing has been found, wrap the support A rough sleeper found in an east London stairwell earlier this year. 4 Summer 2014 News Reach Photo by Alex Christofides around them with minimal conditions. Housing First uses person centred planning techniques all the way from the first conversation to resettlement. This approach makes a big difference, as does the input of former service users as peer mentors. Staff and peer mentors advocate, support and encourage with an absolute focus on meeting the service user's needs. Housing First was funded during the pilot to work with 14 people – they are all in tenancies getting individual support – and the team are now working with another seven. It’s an effective service for those who had given up on accepting offers from anyone. Director Audrey Mitchell, said: “The teams reflect our ethos every day – not giving up, but also having high aspirations for service users. After sleeping out for years, it is wonderful that nearly 100 are now safe and settled in their own flat. “The peer mentors play a huge part in keeping service users from becoming restless and encouraging them back into the community, work and hobbies. “Without the Ace and Housing First teams, I have no doubt that 400 people who are currently in accommodation and making progress with their lives would still be sleeping in parks or bin sheds. “Our person centred planning, delivered by creative, skilled and committed teams, is really changing how outreach is planned and delivered. “The results from the past year are impressive, and going forward, more excluded rough sleepers will no longer be living on the street, thanks to our unique blend of personalisation, tenacity, partnership working and new resources.” SummerNRfinal20142:Noticeboard 1 4/6/14 16:33 Page 5 Comment and news Reaching out Developments in outreach services In her last contribution to News Reach before moving on to take up a senior position within the Home Group, Thames Reach director Audrey Mitchell looks at developments to outreach services across the capital. Thames Reach has helped London’s rough sleepers for 30 years and staff and volunteers are out more often than ever in our trusted vans. Some things have changed – for example London Street Rescue are running four shifts every night across the capital responding to No Second Night Out referrals, as well as working with those more resistant to coming in. Our volunteers are remarkable – out on every shift till the early hours of the morning – and we really value their contribution. Some things don’t change though – it can be hard to persuade some rough sleepers to leave their ‘bed’ on the pavement – but we keep going back until they come with us to a place where we offer help with housing and support. Thames Reach’s London Street Rescue service worked with over 2,000 people last year. We are the only agency with the expertise and resources to help the significant number of EU rough sleepers across all London boroughs. Our London Reconnections team is made up of people who speak European languages and who not only can assess needs accurately but also explain that our offer is a return to family or support services – not just a ticket home. Since 2009 the team have helped more than 2,300 people to get their lives back on track, through close links with EU partner agencies offering rehabilitation. Many are looking for work but when that dries up they can spiral into destitution very quickly as they often have no recourse to benefits or services. Our team have seen EU nationals living in squalor, even eating rats, and so we don’t hold back in giving very direct and clear messages about how we can help them – often saving lives in the process. We secured London Councils funding in 2013 to run a new Targeted Rapid Intervention Outreach team (TRIO) to complement other pan-London services we run by finding the hidden homeless, dealing with ‘hotspots’ – problem areas where rough sleepers gather – and helping vulnerable women with housing, life skills and counselling. This service helps both homeless people and local communities. With input from Eaves for Women and Maya Counselling, we’re on track to help 5,500 people this year. We’re engaging with rough sleepers, giving telephone advice, offering workshops, housing, reconnection and counselling. In addition, we’ve helped local communities by closing nearly 30 hotspots as well as helping with measures to prevent them springing up. We have now secured funding for year two of TRIO, which has already brought huge benefit to people across all 33 London boroughs. Digital breakthrough A Digital Inclusion group, consisting of both staff and service users, is exploring how digital technology can help improve people’s lives and Thames Reach’s services. Digital and online technology, such as the internet, social media and mobile and tablet devices play a vital role in our day-to-day lives. Being online gives people more opportunities to do things such as shopping, paying bills, claiming benefits, accessing learning and training resources and searching and applying for jobs. Thames Reach is committed to making it easier for the people who use the charity’s services to get online and make the most of emerging technology. One new scheme set up to help people who may be new 5 Summer 2014 News Reach to using the internet or who have difficulty accessing online tools is a new service launched in partnership with Lambeth Council called Digibuddies. Digi-buddies recruits volunteers with strong IT skills to support Lambeth residents with online activities such as applying for benefits, setting up email accounts, applying for jobs, and buying goods and services. The scheme is currently operating across local venues in the borough such as community centres and libraries, with sessions being run on a drop-in basis that are freely available to all. If you are interested in Thames Reach’s Digital Inclusion group or volunteering as a Digi-buddy contact: ben.hennessy@thamesreach .org.uk Thames Reach’s Dorian Martinez who runs Digi-buddies. Photo by Ben Hennessy SummerNRfinal20142:Noticeboard 1 4/6/14 16:33 Page 6 Interview and news in brief year on In brief A Employment Academy in focus Best 100 Companies Thames Reach has been recognised as one of Britain’s top not-for-profit employers in the Sunday Times Best 100 Companies to Work For list 2014, being placed at 94th. The Sunday Times Best Companies to Work For list is an annual ranking of Britain's employers and is acknowledged as the most searching and extensive research into employee engagement carried out in this country. The scores and ratings that are assessed to compile the lists are based on employee opinions. Thames Reach has also been accredited with a One to Watch status in the Best Companies Accreditation Scheme, which recognises organisational excellence. Fulfilling Lives People in south London with the most complex needs are set to be helped through a £9.7 million grant from the Big Lottery Fund. Thames Reach is playing a lead role alongside other charities working closely with the London boroughs of Lambeth, Lewisham and Southwark on the new Fulfilling Lives project. People with multiple needs are often the least likely to access services or, when they do, there are a number of services providing support in an un-coordinated way. Fulfilling Lives seeks to offer personalised, focused long-term support to individuals to help them break away from the cycles of behaviour that have prevented them making progress in their lives. Funding for Fulfilling Lives will last for eight years and is set to help 270 people. 6 Summer 2014 News Reach News Reach’s Amy Muu interviews the Employment Academy’s marketing and facilities manager Anneke Ziemen. It’s been over a year since the Employment Academy was established. What’s happened in that time? When the Academy opened at the beginning of 2013, our challenge was to get services in and for people to use those services. We now have 17 services in the building and have helped almost 900 people. Service users are always at the heart of what Thames Reach does. How is the Academy maintaining that focus? We realise that service users come with a wide range of needs that we might not be able to fulfil alone. What sets the Academy apart is that we are able to invite other organisations to join us so that we can provide different services all under the same roof. There are many benefits to this: through working closely together, the services can make referral processes quicker and much easier. Instead of travelling across the borough to access a new service, people can go across the hall. And by collaborating closely, we can provide a much better experience for the service user. Inviting other organisations to join also means we can simply offer a broader range of services to reflect the diverse needs of people – one-to-one support for unemployed women or people with mental health problems, for example. The role of volunteers within Thames Reach is important. Would you say that is the same for the Employment Academy? Absolutely. This place would not function without volunteers: they make up a significant proportion of staff. They contribute in all areas from reception to health and safety and in service delivery. Many of our volunteers, such as the peer mentors, are also former or current service users. What new services have moved in recently? We’re very excited about our latest additions. Leonard Cheshire Disability provide support around a range of needs, including employment, to people with disabilities. Rapid Improvement offer vocational training to local job seekers. Gary and his team from Southwark Works provide employment support to people recovering from alcohol and substance misuse. Any specific moment at the Academy that you’re particularly proud of? I am incredibly pleased that I was able to hire two former volunteers. When they first came to the Employment Academy they had been out of work for quite a while and were able to build their confidence and prove what great assets to any organisation they can be. They earned their posts through a competitive interview process and now work closely with our new volunteers. Any time a volunteer or service user takes a chance, goes for a new opportunity and succeeds is a happy occasion at the Employment Academy. Looking ahead, what hopes do you have for the Academy? We envisage linking up with training providers to offer accredited courses for service users to gain qualifications in fields such as retail, administration and construction. Also, the Sun Café will be opening in the early summer with an exciting menu offering breakfast, lunch and dinner. We’re all looking forward to the sourdough pizzas. We’ll also be opening up in the evenings for art exhibitions or at weekends for, say, a bike-fixing workshop or weddings. Anneke Ziemen (left) with Employment Academy intern Jodene Adjei. Photo by Ben Hennessy SummerNRfinal20142:Noticeboard 1 4/6/14 16:33 Page 7 Feature and news in brief East London partnership In brief Personalisation in action An Iraqi asylum seeker, a bus driver and a man who just wants a clean cooker. These are just a few of the people helped by the East London Housing Partnership (ELHP), an award-winning Thames Reach initiative delivered in conjunction with eight East London boroughs to provide accommodation for homeless people. Set up in 2012, it provides private sector homes through a rent deposit scheme whilst offering support to help people maintain their tenancies and become more independent by getting back into work. In 2013, the project won an Andy Ludlow Award recognising innovative work in tackling homelessness in London. Thames Reach is the principle service provider with around a third of the 325 clients, each with their own individual needs. Senior practitioner, Beth Winter, said: “Support absolutely has to be personalised to clients’ needs. Everything has to be adapted to where they are at in their lives.” Bob* is one of Beth’s service users. Suffering from longstanding mental health and other issues, Bob found himself homeless after the breakdown of his marriage. Despite securing stable accommodation through ELHP, he was unable to gain work in his previous role as a bus driver due to threatened penalty points on his licence and a fine of £750. Beth supported Bob through a difficult court case where she offered testimony about his engagement with services. The result was positive. He did not have points added to his license and the fine was also quashed. Bob is at present applying for driving jobs. Tariq* is another of Beth’s service users. An asylumseeker from Iraq, he suffers from post-traumatic stress disorder and was on the verge of abandoning his tenancy because of problems with his benefits. Beth said: “I have so far been able to urge him to stay and see the bureaucratic processes through. “I have very frequent faceto-face and telephone contact with him. He is very appreciative of my support but he looks forward to a time when he can be more independent.” Will* was another client suffering despair. Feeling that he had been cheated by the local authority, he said at one point that he wanted to throw himself under a train. Beth said: “Myself and my colleague took time to explain how and why he had been referred to ELHP and tried to alleviate his feelings of persecution. It may seem like a minor issue, but the cooker had been left dirty by the previous tenant and this just added to his negative feelings. I offered to get cleaning materials and clean it with him. We had regular contact after that.” By working closely with service users, ELHP is able to assess clients’ needs and work with them to provide support for those needs. Andy Langford is Thames Reach’s north London area director. He said the project is essentially an investment in people: “This scheme is about giving someone an opportunity. Resources are provided but our support always has to be twinned with someone’s motivation to move forward with their lives.” Beth agrees: “We need the service user to want to do what we suggest. It has to start from them.” After rocky starts, Bob and Tariq are both now managing their accommodation. Will continues to work towards independence. He has enrolled on a college course, enjoys improving his skills and feels more motivated: now he cleans his cooker by himself. *All names have been changed Over 300 staff and volunteers attended the ‘Working Together for Thames Reach’ conference. 7 Summer 2014 News Reach Photo by Mike Nicholas Peer mentor expertise A new Thames Reach service in Hammersmith & Fulham is helping formerly homeless, vulnerable and socially excluded people find work. The Hammersmith & Fulham Progressions service provides one-to-one advice offered by trained volunteer peer mentors on getting into education, finding training courses and taking advantage of employment opportunities. The peer mentors can also share their own experiences of homelessness and social exclusion, providing insights into how best to overcome these and other challenges when looking to get back into work. For more details email : erhelpdesk@thamesreach.org.uk Get kitted out Thames Reach has developed a variety of useful toolkits. Two of the most important relate to money and literacy, which have a huge impact on our quality of life. The Meaning of Money, published with Lemos&Crane, explores the attitudes towards money of homeless and vulnerable people and their behaviour in handling money. Turning the Key was written for key workers in the homelessness sector and highlights some of the practical and emotional barriers faced by people who have low literacy levels. Staff are encouraged to use the toolkits as part of their personalised support planning. These toolkits can be found on the Thames Reach website and intranet, and are an important part of the organisation’s person centred support. SummerNRfinal20142:Noticeboard 1 4/6/14 16:33 Page 8 News Challenge yourself Running and cycling events to support the homeless Thames Reach is offering a series of sporting opportunities and challenges this year for cyclists and runners to do the thing they love or for people looking to try something new, whilst raising money for the homeless. Brit 10k – July 13. Join over 20,000 runners on a closed route past some of the capital’s most iconic landmarks including Trafalgar Square, St Paul’s Cathedral, The London Eye, Big Ben and the Houses of Parliament before finishing on Whitehall. London to Brighton Cycle Ride – September 7. Starting in south London, this is a 54 mile bike ride through the English countryside before finishing on Brighton sea front. Challenging but easily done with a bit of preparation. The London Duathlon – September 14 This is a run-bike-run event on closed roads through beautiful Richmond Park. You can enter as an individual or a team of two or three. Distances aren’t too long and you don’t need to be a tri-athlete to take part. Individual event – 5k run, 11k bike, 5k run Team event – 10k run, 44k bike, 5k run Royal Parks Half-Marathon and the Royal Parks Ultra 50k – October 12 The Royal Parks Half and Ultra marathons give people an opportunity to move on to the next level. Perhaps you have run a 10k and want to test yourself further, or maybe you’re a marathon runner wanting to venture into the ‘extreme’. Both are popular runs pass- ing through some of London’s most picturesque royal parks. People who sign up to run or cycle in support of Thames Reach are given a fundraising and training pack which includes: • A Thames Reach technical t-shirt or running vest • Fundraising materials • Race numbers and chip timing • Sponsorship forms • Training tips Martyn Robson, who manages Thames Reach’s fundraising team, said: “We have picked events that are challenging but great fun at the same time. There is definitely something here for everyone from the first time fun-runner to the seasoned athlete. Sign up today and help us change lives.” For more information or to register an interest in any of the above places, please contact our fundraising team on fundraising@thamesreach .org.uk or call: 020 3664 9551. If you have ideas for a different challenge event and would like help setting it up, please contact our fundraising team. Prime Development employee Giulia Farolfi ran a halfmarathon for Thames Reach. News Reach is printed on 100% recycled paper. Available online at: www.thamesreach.org.uk Editor: Audrey Mitchell News editor: Mike Nicholas Reporter and photographer: Ben Hennessy Reporter: Amy Muu Photographer: Alex Christofides Please send story ideas to: mike.nicholas@thames reach.org.uk Make a donation Long-time Thames Reach supporter Nick Bolton pictured at Everest Base Camp last year. Nick raised over £1,200 for the charity by taking part in this Himalayan trek. This year, he is planning another fundraising adventure cycling from Land’s End to John O’Groats. Martyn Robson, Thames Reach’s Business Development Manager, said: “Nick will be riding a staggering distance of over 1,000 miles to raise money for Thames Reach’s valuable services working with London’s homeless.” Nick, the founder of the coaching centre Animas, said: “I love what Thames Reach does and the vital support it provides.” To support Nick, please visit his Just Giving page at www.justgiving.com/NickswildLEJOG 8 Summer 2014 News Reach Thames Reach’s work benefits from the generosity and support of businesses, community groups and individuals. This vital support helps us make a real difference to the lives of vulnerable and homeless people. You can donate quickly and easily at: www.thamesreach.org.uk