DEKRA Certification

Customer Magazine ISSUE 1.2012
S olutions
Portrait of Sébastien Loeb
Super Séb
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Studying at the
DEKRA University
Berlin
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Periodic vehicle
inspection in
Sweden
DEKRA SOLUTIONS
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32
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Picture credits
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DEKRA:
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p.
22–34,
cover;
Karlsson:
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cover;S.Papaïs:
p. 2,
p. (Name);
14–15; Imago:
Titel;
Wiciok:
S. x–x,
S. x–x,p.Titel;
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Titel
Popp:
p. 2, p.S.20–21;
Citroën
16–19,
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Imago:
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ISSUE 1.2012
Editorial
SOLUTIONS, THE MAGAZINE
PRODUCED FOR DEKRA’S CUSTOMERS
Contents
Imprint
Portrait of Sébastien Loeb
2
3
16
DEKRA SE
Editorial
News
DEKRA staff in portrait
3
4
34
DEKRA Automotive
Periodic vehicle inspection in Sweden
12
City portrait of Rome
28
Stefan Kölbl,
Consultancy services for Alitalia
32
Chairman of the Board of Management DEKRA e. V. and DEKRA SE.
DEKRA Industrial
Hotel certification in Paris
14
Risk management in the museum
22
Certification of electric razors
24
DEKRA PERSONNEL
Studying at the DEKRA University Berlin
Training for servicing high voltage vehicles
Imprint
Publisher: DEKRA e. V., Communication and Marketing
Responsible for the content: Stephan Heigl
Editing: Alexander Föll (responsible according to the press law), Volker Dede,
Thomas Göttl, Frank Jörger
Translation: Martina Wütz
Advertising Sales: Bettina Pfeffer
Proofreading: Birte Labs, Isabel Link, Monika Roller
Layout and Manufacturing: Frank Jörger, Götz Mannchen
Publication: ETMservices, ein Geschäftsbereich des ETM Verlages
EuroTransportMedia Verlags- und Veranstaltungs-GmbH,
Handwerkstraße 15, 70565 Stuttgart
Printed by Dierichs Druck + Media GmbH & Co. KG, Kassel
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T
he increasing global demand for safety
and expert services means that DEKRA can look
forward to the new year with confidence. We
have around 28,000 employees in more than 50
countries around the world rendering top quality
­services in the automotive, industrial and personnel fields.
Take Sweden, for example, where DEKRA
now offers periodic vehicle inspection following
the liberalisation of the market. Or Italy, where
the airline Alitalia relied on DEKRA’s consultancy
services for the introduction of a new reporting
system. In France we even pick the stars for the
hotels – but only if they meet all of our high criteria in line with a meticulous checklist.
You can also read how much inspection
work is involved with the devices of one of the
world’s largest manufacturer of electric razors,
Philips, and how DEKRA helped the renowned art
museum “Kunstsammlung Nordrhein-Westfalen”
in Düsseldorf to set up a risk management system.
The variety of the services we render is
reflected in our customer magazine. I hope you
enjoy reading this edition. ‹
Article Number: 81768, Solutions 1.2012
3
DEKRA SOLUTIONS
Official presentation of the DEKRA Award 2011 in Stuttgart
in October with the award winners and jury members.
›
Categories and Award winners
■ Safety category – Focus 2011
DEKRA Award
Future Award
The DEKRA Award ceremony took place at DEKRA
Head Office in Stuttgart on 19th October 2011. At the prizegiving ceremony, the award was presented to the winners in the following three categories: safety, environment
and health.
The DEKRA Award is a Future Award and takes place
under the auspices of the Federal Ministry of Economics.
This year’s award winners were chosen by a high-calibre
panel made up of, among others, “Wirtschaftswoche” Editorin-Chief Roland Tichy, representatives of the Federal Ministries of Economics and the Environment as well as industry
representatives and DEKRA Chairman Stefan Kölbl.
For more than ten years, DEKRA Certification Group,
whose Managing Director Lothar Weihofen was the initiator of the award, has been rewarding companies and public
institutions for their particularly outstanding entrepreneurial or social achievements. This year, the event was organised
for the first time in association with the German economics
magazine “Wirtschaftswoche”. ‹
4
“Safety of the Supply Chain“: SBS-Feintechnik
GmbH & Co. KG, Schonach.
According to the panel, the supply chain of SBSFeintechnik is safely organised through exemplary
measures such as the auditing of suppliers, escalation
management and an IT-supported control system.
■ Environment category – Focus 2011
“Ecodesign Guideline“: Hobart GmbH, Offenburg.
According to the panel, Hobart sustainably reduced
environmental pollution by significantly reducing the
consumption of water, energy and detergents for the
industrial washing of dishes.
■ Health category – Focus 2011
“Age-appropriate Ergonomics“: Neff GmbH, Bretten.
According to the panel, at the Bretten site, workplace
ergonomics are implemented consistently and in an
exemplary fashion, for example through the individually
adjustable height of the assembly line or an assembly
line for people with disabilities.
ISSUE 1.2012
Explosion protection and process safety
Purchase in Great Britain
Last
year DEKRA acquired
Chilworth Global, an explosion protection and process safety service company
which was founded in 1986 and which is
based in Southampton, UK. Chilworth
Global operates testing laboratories in
the United Kingdom and in the United
States and has branch offices in India,
France, Italy and Spain. The range of
services includes material testing, consulting and training services for the
­process industries with a current emphasis on the chemical, pharmaceutical
and food industry sectors. In the future
Chilworth Global will work in close cooperation with the laboratories of the
DEKRA Certification Group in Arnhem,
the Netherlands, and DEKRA EXAM in
Bochum, Germany. ‹
Explosion protection and process safety are the core competences of Chilworth
Global, the company acquired by DEKRA in August.
Automotive inspections in South America
Acquisition in Brazil
In November DEKRA acquired
a majority stake in Brazilian inspection specialist JOPEMA. The company
operates in three Brazilian states and
is one of the country’s leading automotive inspection organisations. With its
220 employees, the company offers both
damage assessment and claims management. JOPEMA’s customer base includes
not only all the major insurance companies in Brazil but also a range of vehicle
rental companies. With the assistance of
its existing DEKRA partner network in
­Brazil and in South America, DEKRA
plans to expand the inspection services offered by JOPEMA to cover other
­Brazilian states and to include attractive
service packages for existing and future
customers. ‹
With the acquisition of JOPEMA, DEKRA has added damage assessment and claim
settlement to its services provided in Brazil and other South American countries.
5
DEKRA SOLUTIONS
DEKRA Temporary Work Report 2011
DEKRA Arbeit Gruppe
DEKR A
Zeitarbeit-Report 2011
Informationen zu Equal Pay
ndel
und Demografischem Wa
News in Brief
›
Burnt out
DEKRA Industrial presented the DEKRA Work
Safety Barometer at a press conference in Stuttgart in October. The report identified burnout
as a modern threat for workers and companies
which gradually overtakes the classic accident at
work. In compiling the Work Safety Barometer
DEKRA interviewed over 600 companies across
Germany on health and safety issues via an online
questionnaire.
DEKRA Industrial presents the DEKRA Work Safety
Barometer 2011 to the media.
In flux
M
any companies are either completely unprepared or insufficiently prepared for the future changes in the job market. These were
the findings of the DEKRA Temporary Work Report published by the
DEKRA Work Group at the end of September. More than half of small
and medium-sized companies are not actively tackling the demographic change. Personnel managers are paying little heed to the new
statutory regulations governing temporary work as far as “equal pay”
is concerned. This is the result of the DEKRA Work Group Temporary Work Report based on the online interviewing of 687 personnel
managers in companies of varying sizes and sectors in Germany.
Companies with more than 5,000 employees score best in meeting the
demographic challenges (67.6 %). Specific measures currently being
introduced by the companies include health care (32.5 %) and further
training of staff (38 %). The complete DEKRA Temporary Work Report 2011 can be downloaded free of charge from the DEKRA Work
Group website at www.dekra-arbeit-gruppe.de. ‹
›
Awarded
At the 7th DEKRA / VDI Symposium held in
­Klettwitz in early October, the German Road
Safety Council (DVR), the European Association
for Accident Research and Analysis and DEKRA
conferred the European Safety Award for Commercial Vehicles 2011 on the Japanese Hidehiko
Enomoto, Head of Research at the commercial
vehicles manufacturer Hino Motors, Ltd.
Hidehiko Enomoto (2nd from right) receives the European Safety Award for Commercial Vehicles 2011.
6
ISSUE 1.2012
Donation for “Médicins Sans Frontières“
Giving hope
For
Christmas DEKRA has
donated the sum of € 200,000 to “Médicins
Sans Frontières”. Half of it will go to the
German section of the aid organisation
and half to the French section. The organisation provides independent emergency
medical care in crisis areas and after disasters in around 60 countries worldwide.
With its donation, DEKRA wants to give
hope to people who have lost everything
and are in need, said Stefan Kölbl, Chairman of the Management Boards of DEKRA
e. V. and DEKRA SE, at the official handover of the cheque in Stuttgart. DEKRA
believes that a donation for humanitarian
purposes is entirely in keeping with the
values of DEKRA’s partners whose companies’ compliance policies and ethical
standards make the giving of presents to
customers increasingly more difficult. ‹
DEKRA Chief Stefan Kölbl hands over a cheque for € 100,000 to Dr Matthias Heß
(right) of the aid organisation “Médicins Sans Frontières” on 11th November 2011.
7 th DEKRA / VDI Load Securing Symposium
Swifter harmonisation
S
ome 220 participants from
14 countries took part in the seventh
DEKRA / VDI Symposium “Load Securing on Road Vehicles” which was held
in Klettwitz on 6th and 7th October 2011.
The event focussed on current topics
relating to day-to-day load securing
practice, new regulations for calculating
lashing forces, the procedure involved in
international standardisation and legal
aspects of load securing. In the course of
the symposium, experts from the logistics industry found out about the current
state of technology and could observe
realistic driving tests. The call for swifter
harmonisation of goods traffic regulations at the European level was at the
heart of a political debate. ‹
Driving demonstration on load securing at the Test Oval of the DEKRA Technology
Center in Klettwitz, Germany.
7
DEKRA SOLUTIONS
A degree from the DEKRA University in Berlin offers a good grounding
for entry into the difficult, but highly popular media profession. Sarah
Weber, qualified film director with a love of children’s films, has cleared
the first hurdle to landing her dream job and intends to make a blockbuster film in the next decade at the latest.
On that particular evening in Septem-
ber Sarah Weber’s parents for once would have
been right in thinking that the media is a “starving art form”. The 23-year-old graduate of film
directing from the DEKRA University in Berlin
is not earning any money on this cold evening in
the Berlin district of Schöneberg. The short film
“Tears in Rain” being created against the far from
spectacular backdrop is the final degree project of
young director Marco Theophil. Everybody helping on set is an unpaid volunteer. A service for a
friend which still requires full commitment – and
that includes assistant director Sarah. She will
be observing clapperboards for ten hours, documenting the key movements of the main actor
and producing photos to help link scenes. After a
break at 11 p.m. with a cup of steaming coffee and
a couple of cheese rolls the troop will make its way
up the street to shoot the next scene, where work
is not scheduled to end before five in the morning.
And this is fun? “Oh, yes,” says Sarah, noting the
next clapperboard.
The young woman can afford to gain experience on set without receiving any recompense.
As far back as a year before she completed her
studies in 2010 she landed a job with the Berlin
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8
production company Studio.TV.Film. This company works for clients such as KI.KA, the children’s channel of the two big German broadcasters
ARD and ZDF which is based in Erfurt. Head of
Production Jörg Streller was teaching Sarah’s class
at the time and contacted the student for the preschool programme “KiKANiNCHEN”. “He called
up at some point and said that he had a job for me,”
remembers Sarah, whose delight was doubled by
the unexpected nature of the offer. “I was happy
to be able to show my sceptical parents before the
end of my studies that you can earn enough in the
profession to pay your rent. And I always wanted
to do children’s TV or children’s films.”
Streller believes you can see her love
of children’s film in her work. “She has received
a sound training, she is stubborn, ambitious and
single-minded. That is something that you need
to meet the demands in this profession. Don’t
forget, we don’t work an eight hour day from
nine to five.” Technical knowledge and ambition have paid off for Sarah: after working
as production assistant at the shooting for the
first ­“KiKANiNCHEN” season in 2009, she has
now progressed to director’s assistant for the
latest season. ›
After hours of theory, it’s finally time for the practical application: students make television themselves and record a simulated talk show under real-life conditions in the university’s own studio.
ISSUE 1.2012
1
Studying at the
DEKRA University Berlin
Reality –
not illusion
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DEKRA SOLUTIONS
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ISSUE 1.2012
2
Are picture, lighting, sound and camera
angles all right? Students critically follow
the talk show from behind the scenes.
3
Students at the DEKRA University work with
the same technology as they will find later
in a “real” television studio.
4
TV teams also go on outside assignments.
When shooting an outdoor interview everybody knows what needs to be done.
5
The seminar groups are small so that the
professionally experienced lecturers can
also keep an eye on the individual students.
6
“You get to know a lot of people in the
profession at the DEKRA University. In
a field, which follows the ‘Who Do You
Know’ principle, this is indispensable!”
Do the scenes match up? University graduate Sarah Weber at her workplace at the
“KiKa” children’s channel studios in Erfurt.
› Of course, not all students are as lucky
as Sarah, who originally wanted to become a
primary school teacher. University President
Dr Nele Neubert reckons that it normally takes
between two and three years for a young person
to establish himself or herself in the media branch
after graduation: “One year orientation, one year
internship, one year small, paid jobs.” The former
DEKRA Media Academy, which received approval
to change its status to that of a university in 2009
and has since been called the DEKRA University
in Berlin, currently has 280 students in the three
main fields of study, namely media management,
journalism and television & film. There is an average of 18 students per seminar. The opportunity
to study in small groups gives the individual space
to develop, but also has its price. Anybody wishing to study for six semesters at the private university must find 615 euros a month.
Practical, project-based organisation of
studies and not least the sensitive destruction
of illusions in the minds of the up-and-coming
journalists, film makers and publishing managers
are the main pillars of the study concept. 15 staff
members now look after the needs of the students;
in 2009 they numbered just four. The teaching
lies in the hands of lecturers steeped in practical
experience. The educational institute based in the
trendy media district of Friedrichshain confers a
Bachelor degree. “In about two years’ time,” says
Dr Neubert, “we also plan to offer study courses
Sarah Weber, graduate of the
DEKRA University in Berlin.
leading to a Masters degree.” The university is
obviously successful. Its own surveys have shown
that about 70 per cent of all its graduates earn
their money in the media sector.
Sarah Weber has cleared the first ­hurdle
of her professional career, but she has still not
realised her dreams. By the end of the year she
intends to have finished her debut film and in
ten years time to have made a major children’s
film for the cinema. She has not regretted studying at the DEKRA University in Berlin. In Erfurt
she found it easy to “integrate in the experienced
team from the very beginning. So, the training
was a complete success,” she confidently says.
And then there is also the network – Sarah’s
most important “treasure”. “You get to know a lot
of people in the profession at the DEKRA University. In a field, which follows the ‘Who Do You
Know’ principle, this is indispensable.”
‹ Tamara Bartlitz
Contact
Ines Dost
University Marketing
DEKRA University Berlin
Phone +49.30.29 00 80-2 08
Fax + +49.30.29 00 80-2 01
E-mail ines.dost@dekra.com
11
DEKRA SOLUTIONS
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A good prospect: with DEKRA as partner the
Swedish dealership chain Hedin Bil can save
time and money on the main inspection.
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ISSUE 1.2012
Periodic vehicle inspection in Sweden
Close at hand
Since the market for periodic vehicle inspection was liberalised, Hedin
Bil, one of the largest automotive dealerships in the country, has profited
from the proximity of the first DEKRA inspection centre in Sweden.
H
edin Bil is considered to be the
industry leader in Sweden. Since its establishment in 1985, the multi-brand chain has grown
to ­currently 27 branches with approximately one
thousand employees by its policy of acquisition.
The core business is the sale and servicing of 22
international brands, including Mercedes-Benz,
Fiat, Kia, Renault, Nissan and Chevrolet.
DEKRA opened its first inspection centre in Sweden on the forecourt of the Hedin Bil
branch in Tagene near Gothenburg in September
2011. Inside the new building with two test lanes
experts carry out main inspections and exhaust
emission tests on cars and motorbikes and issue
individual type approval. Periodic vehicle inspection has existed in Sweden since 1965, yet until
2010 it was the sole preserve of the part stateowned company Svensk Bilprovningen.
For Hedin Bil the partnership with DEKRA
has many advantages, as Fritz Persson, Head of
Aftermarket and Purchasing, explains: “The close
proximity alone saves us a lot of time and money:
before, we had to drive between 2 and 20 kilometres to get to a state inspection centre. Once there
we frequently received only two or three time slots
for an inspection although we could have used up
to ten on busy days.” With the DEKRA centre on
the company’s own premises, the whole business
becomes a whole lot more simple.
Hedin Bil is also pursuing another strategy:
“Naturally we also hope to benefit in other ways
– either by preparing a customer’s vehicle for the
first or follow-up inspection or by showing him
our showroom,” says Persson. The initial discussions with Erik Larsson, the Head of Inspection at
DEKRA Automotive AB, showed early on that the
inspection organisation offered a real alternative
to Svensk Bilprovningen. “We decided in favour of
“We decided in favour of DEKRA
because we needed a more efficient
and more flexible solution!”
Fritz Persson, Head of Aftermarket and
Purchasing, Hedin Bil.
DEKRA because we needed a more efficient and
more flexible solution,” says Persson. “As I have
already been able to see, the inspectors go about
their business in a very professional manner. That
fits in superbly with our own image.”
In fact, it is so effective that Hedin Bil
intends to develop the partnership further. The
branch in Borås, 60 kilometres to the east of
Gothenburg witnessed the opening of the second
DEKRA centre in November 2011. “We have pencilled in twelve more centres for 2012,” explains
Erik Larsson and adds: “In Hedin Bil we have
teamed up with a strong partner. Together we
will ensure that DEKRA will become synonymous
with periodic vehicle inspection in Sweden, too.”
‹ Alexander Föll
Contact
Erik Larsson
Head of Inspection
DEKRA Automotive AB
Phone +46.10.4 55 18-07
E-mail erik.larsson@dekra.com
13
DEKRA SOLUTIONS
Hotel certification in Paris
It’s written in the stars
The French government intends to review the classification of hotels.
DEKRA Industrial has been given the task of analysing point by point
whether individual hoteliers satisfy the stipulated criteria justifying the
award of the coveted stars.
On the left bank of the Seine, in the
heart of the 6 arrondissement of Saint-Germaindes-Prés, the spotless façade of the “Hôtel de
­Fleurie” with its statue-filled niches catches the
eye of passers-by. Inside the charm exuded by the
establishment goes hand in hand with the requirements of conventional comfort. These are plus
points that are apparently not always enough to
attract increasingly more discerning guests. “This
is why I turned to DEKRA Industrial,” explains
Laurent Marolleau, director of the hotel and adds:
“Their inspection and the resulting reclassification enables the Hôtel de Fleurie to set itself apart
from the competition. We profit from an appraisal
th
“DEKRA shows me my situation with
the expert eye of the outsider. This
allows me to initiate any corrective
measures if necessary!”
Laurent Marolleau, Hotel Director,
Hôtel de Fleurie, Paris.
Contact
Laurent Sénéchal
Development Manager Technical Assistance
DEKRA Industrial
Phone+33.1.55 48 21 60
Fax +33.1.55 48 23 99
E-mail laurent.senechal@dekra.com
14
of our situation by an outsider who can point out
potential improvements.”
The size of the rooms, the arrangement
of the sockets, the unhindered accessibility, the
availability of water and energy saving devices,
the elevators – DEKRA Industrial expert François
Crozier, works his way through up to 246 points
on his checklist. “Naturally it is not our intention to reprimand the hotelier, but to record the
result of his efforts so that he can draw his own
conclusions,” explains Crozier. If the result of the
inspection is satisfactory the owner merely has to
return the DEKRA report and wait. “The hotelier
can usually expect to receive the plaque indicating the number of stars awarded within a week,”
adds Crozier.
The inspection is valid for five years and
has to be conducted by a company approved by
the Comité français d’accréditation (COFRAC).
Although it is not mandatory, the procedure does
underscore the intention of the State to furnish
France with high-quality hotel establishments.
“For me certification is virtually a must, especially
as the hotel is set to see its current rating expire
on 22nd July 2012. Now, thanks to the support provided by DEKRA Industrial I can await the deadline with peace of mind,” explains Marolleau.
And his calm approach paid off because
just a few days after the inspection by DEKRA
expert Crozier, the Hôtel de Fleurie received the
valuable document permitting the hotelier to
proudly display three stars.
‹ Stéphane Loubet
ISSUE 1.2012
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Located in the heart of Saint-Germain-des-Prés the
“Hôtel de Fleurie” convinces with its charm and its
facilities.
2
DEKRA expert François Crozier checks a randomly
selected room to make sure that the hotel deserves
its three stars.
3
Even in the bathroom the DEKRA Industrial expert
goes through his checklist point by point and keeps
a written record of its condition.
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4
The dialogue with the customer is the main focus.
Crozier discusses the results of his inspection with
hotel director Laurent Marolleau.
15
DEKRA SOLUTIONS
Portrait Of Sébastien Loeb
The French rally driver Sébastien Loeb experienced
the highpoint of his career so far in 2010. He took the World
Championship title for the seventh time in succession – and
did it near the Alsatian town of Haguenau where he was born
in 1974. Although there were still two races to go before the
end of the season, he had already secured the world title as
his closest rival Ford driver Jari-Matti Latvala, was almost 100
points behind. “This is the best thing that has happened to me
so far in my sporting life. It is unbelievable and a great feeling
to win here in front of so many people,” said Loeb on his title
win at the French rally.
Actually “Super Séb”, as the French press is wont to
call him, had originally collected titles in a completely different discipline: in gymnastics. Loeb was Alsatian champion
four times and still today he likes to end a successful race – to
the delight of the photographers – with a somersault.
However, as he became older his love of gymnastics
increasingly gave way to his enthusiasm for fast vehicles.
Moped races were followed by car races and in 1995 at the age
of 21 Loeb took part in the Rallye Jeunes, a newcomer competition for young rally drivers. Just two years later he received
support from Dominique Heintz and Rémi Mammosser on
the „Ambition Sport Auto” team. They looked after the financial side and placed him at the wheel of a Peugeot 106. After
the ambitious driver had completed several races successfully,
he entered for the first time the Citroёn Saxo Kit Car Trophy
in 1998, a trophy which he won in 1999. In the same year Loeb
terminated his employment contract as an electrician to concentrate fully on rallying. A year later during the French rally
championship he managed to win the final race, the Rallye du
Var. This led sporting director at Citroёn Guy Fréquelin, who
was already impressed with Loeb’s intelligent driving, to offer
him the coveted professional contract as works driver. Loeb’s
qualities also include a very good ability to concentrate and
excellent eyesight of 140 per cent, the basis of his reputation
as the most precise of drivers. ›
There’s no
stopping
him
Rally driver Sébastien Loeb racks up
one victory after another. With eight
World Championship titles under his
belt he already has a legendary status equal to that enjoyed by Michael
1
Fast, precise, successful – the exceptional driver
Sébastien Loeb has once again secured the World
Championship title, this time for the 2011 season.
16
Schumacher in Formula 1.
ISSUE 1.2012
›
Sébastien Loeb
Born:
26th February 1974
in Haguenau, France
Marital status: married to
Séverine Mény, 1 daughter – Valentine
Height:
1.71 m
Weight:
68 kg
Professions:
electrical engineer,
rallye driver
Hobbies:
sports, kart racing
Favourite food: beef fillet
Domicile:
Bougy-Villars, Lake
Geneva, Switzerland
Co-driver:
Daniel Elena
Career:
1994-1995
Training as an electrical
engineer
1995
Participation in the Rallye Jeunes
1999
Winner of the Citroën Saxo Kit Car Trophy
2000
Winner of the Rallye du Var
2001
Junior World Rally Champion in the Super
1600 class
2002
First World Rally Championship victory at the
Rally in Germany
2003
Second overall in
the World Rally
Championship
2003
Winner of the Race of
Champions
2005
Winner of the Race of
Champions
2008
Winner of the Race of
Champions
2009
Appointed “Knight of
the Legion of Honour”
2004-2011
Winner of the World
Rally Championship
1
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DEKRA SOLUTIONS
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The Monaco-born driver Daniel
Elena has been Loeb’s co-pilot
on the racetracks since 1997.
3
A reason to dance for joy:
despite a one minute penalty
Sébastien Loeb managed to
rack up his sixth victory at the
Argentina Rally in 2011.
4
5
Loeb’s biggest fan is his fouryear-old daughter Valentine.
After his first triumph in the
new Citroën DS3 WRC at
the Mexico rally in 2011, the
driver from Alsace was once
again in the limelight.
6
Unusual, dangerous and
adrenalin-fuelled – these
words also seem to define
Loeb’s leisure activities.
7
Loeb is in superb condition,
has good body control and the
ability to concentrate well as
the result of his first career as a
gymnast.
8
Loeb with sombrero and beer
bottle striking a pose for photographers after his fifth victory
in the Mexico rally in 2011.
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ISSUE 1.2012
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› 2001 saw the final breakthrough and from then there
was no stopping Loeb. For example, in 2004 he achieved not
only his first World Rally Championship title but also victory
in the Rally Sweden as the first non-Scandinavian to do so.
The rally champion had racked up a remarkable lead
in 2006. This meant that although Loeb had broken his right
arm in a mountain bike fall, and was unable to enter the last
four world championship races, his points total still saw him
retain the World Championship title.
A large proportion of the success of the French World
Rally Champion is also down to his co-driver Daniel Elena.
The Monacan has been his navigator since 1997 and he has
won all his World Championship titles with him. During the
race Elena gives Loeb important information on the route
that he has noted down in the “prayer book”, the road book:
namely about the lengths of the straights, the radius of the
bends, changes in the road surface, rises and distances. “We
are friends and trust each other. That is very important when
you want to give your utmost,” reports Elena on the official
homepage. The victorious partners are in constant contact
with each other and occasionally even go on holiday together.
The French sports newspaper “L’Équipe” awarded Loeb
together with his co-driver Elena the title of “Sportsmen of
the Year” in 2007 and 2009.
Loeb also forms a successful team with his rally-fan
wife Séverine. With her as star guest starter they won the Rallye du Var together in 2009. “It is always nice to win. I also
prefer giving Séverine a victory kiss on the winner’s podium
to Daniel Elena,” jokes Loeb on “motorsport-total.com”. Loeb
met the former law student for the first time in San Remo in
2000. They married in 2005 and their daughter Valentine was
born in November 2007. Recently his 34-year-old wife hit on
the business idea of setting up “Loeb Events”, an event service
that enables fans and sponsors to meet the rally champion in
the flesh during the racing season.
Even when the exceptional sportsman is not driving
in a rally, Loeb is out and about in a Citroёn – the C5 is his
official car. His private fleet includes a jet and helicopter, a
Porsche 911 Turbo and a number of Ducati motorcycles.
Thanks to a radiator damage suffered by the Ford rival
Mikko Hirvonen during the final race at the Wales Rally, Loeb
was able to secure the World Championship title in 2011,
too. And further victories for Citroёn seem a certainty; Loeb
recently extended his contract to 2013. The type of racing
that is to come after this is an open question. He told “Speed-­
Magazin.de” in August: “I need adrenalin. I can’t simply sit
back and do nothing. Not now and not in a few years’ time.”
‹ Petra Schreiber
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DEKRA SOLUTIONS
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Prior to undertaking any kind of maintenance work on the HV components of an electric car,
the expert has to de-energise the system wearing special protective gloves for electricians.
ISSUE 1.2012
Training for servicing high voltage vehicles
Electrifying study
Not every mechatronics fitter is automatically permitted to lay his hands
on the increasing number of electric cars. A special safety training for
high voltage vehicles is required like the one offered by DEKRA Academy.
T
he German government intends to have
one million electric cars on the road by 2020. Only
technically competent personnel with sufficient
qualifications should be allowed to carry out repair
and service work on these high voltage vehicles
(HV). For that reason, DEKRA Academy has been
offering appropriate e-mobility seminars to repair
workshops, recovery services and automotive
logistics companies since early 2011. The content
of these courses, consisting of eight theoretical and
four practical units ending with a test of knowledge
acquired, complies with the statutory stipulations.
“We have taken the stipulations of the German Statutory Accident Insurance Association and
developed from them teaching and learning materials which make our participants more aware of
the dangers encountered when working on electric, hybrid and fuel cell vehicles,” explains Benno
Rauhut. The DEKRA expert has already run his
first seminars, supervised exams and issued certificates. He feels it is important that the participants
realise the potential dangers of electrical work and
can take the corresponding protective measures.
Two workshop employees from Werner
Egerland Automobillogistik GmbH in Neuseddin and a master mechanic from the engineering company Auto und Verkehr (IAV) Berlin also
took part in the course which was held in Berlin at
the end of September. “At the Egerland Logistics
Centre in Neuseddin we carry out inspection and
delivery activities of Renault vehicles on behalf of
the CAT GmbH Deutschland. This also includes
handling electric vehicles,” says Karl-Heinz
Schulze, Workshop Manager at Egerland. Like his
colleague Detlef Klütz, he requires the course certificate so that Renault will permit him to attend
a four-day, brand-related intensive course on the
Kangoo Electric.
“In view of the growing number of
electric vehicles, technicians qualified
for HV systems are indispensible!”
Karl-Heinz Schulze, Workshop Manager in Neuseddin, Werner Egerland Automobillogistik GmbH.
Schulze and the other course participants
have acquired a basis of general knowledge for
the seminar themselves in a three-hour, webbased training session followed by a multiple
choice test. Only those participants who passed
this test were qualified to attend the one-day
practical course including further theory units at
Berlin-Tempelhof.
There the budding electricians working
with high voltage power systems studied the setup of the various high voltage systems on four
different electric cars and learnt which features
it was important to take into account, which persons were permitted to undertake which work on
them and how the entire system can be de-energised if they had to work on the HV components.
They did so with success: all participants passed
the final exam and received the coveted certificate
from DEKRA Academy.
‹ Frank Hausmann
Contact
Benno Rauhut
Head of Automotive Technology
DEKRA Akademie GmbH
Phone +49.30.6 98 14 98-39
Fax +49.30.6 98 14 98-40
E-mail benno.rauhut@dekra.com
21
DEKRA SOLUTIONS
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The Kunstsammlung NRW has specialised in art works
by 20th and 21st century artists.
Sebastian Bartels makes the departmental heads of the
museum aware of the potential risks.
Are the fire extinguishers handy and in good condition?
An inspection of the exhibition rooms clarifies the situation.
Contact-sensitive systems secure the paintings on
display against theft or destruction.
The archives of the Kunstsammlung NRW store valuable
paintings and other cultural objects worthy of protection.
5
ISSUE 1.2012
Risk management in the museum
Protecting art treasures
The Kunstsammlung Nordrhein-Westfalen in Düsseldorf has called on DEKRA
to help it introduce a comprehensive risk management system intended to provide even better protection of its valuable and often irreplaceable art works.
F
ire, flood, theft, but also poorly
instructed personnel – works of art in museums
are more at risk than you might think. “While
our building protection is state of the art, our art
works are frequently at risk from everyday situations. Many of these threats are not so easy to
recognise at first glance,” says Bernd Schliephake,
Head of Engineering Department of the Kunstsammlung NRW in Düsseldorf. He is responsible
for building services catering for a total of 10,000
square metres of exhibition space, divided up between the Museum K20 at Grabbeplatz, the K21
Ständehaus and the Schmela Haus.
All three buildings are located close to the
banks of the Rhine. This was why about three years
ago Schliephake took note of the experts from
DEKRA who had devised a risk management system for the Dresden Zwinger Palace in the aftermath of the flooding of the Elbe in 2006. Since
then DEKRA risk management expert Sebastian
Bartels has been making those responsible for the
art collection aware of the possible risks. “He set
up several workshops for the departmental heads
of procurement, technology, safety systems as well
as the curators and restorers. These were designed
to foster a creative thought process about the risks
for our art and possible countermeasures,” reports
Schliephake.
He was particularly impressed by the
frankness of the discussions with Bartels involving
both careful listening and the offer of guidance.
The safety expert took the holistic approach to risk
evaluation that has been so successfully applied in
the manufacturing sector. “The procedures can
be easily transferred to art and cultural institutions,” says Bartels. The aim was to analyse existing
patterns of action and processes and if possible
improve on them. Despite video surveillance, fire
“DEKRA has encouraged us to
think about risk prevention!”
Bernd Schliephake, Head of Engineering
Department, Kunstsammlung Nordrhein-Westfalen.
alarms, burglar alarm and air conditioning there
were situations that call for swift and coordinated
action by the staff. “For example, if the museum
needed to be evacuated: Where are objects located, who is responsible for them and where are
they to be safely deposited? Which work of art is
the ‘most valuable’ and in need of being brought
into safety first? What are the following priorities
after that?”
The art museum is now in the process of
gradually implementing the risk management system developed with DEKRA into its day-to-day
work, says Schliephake. This includes not only
emergency plans for the evacuation of art works,
but also detailed inspections of the rooms together with the cleaning personnel. The intention
here is also to prevent art from being accidentally
wiped away in the truest sense of the word as
was the case with Joseph Beuys’ “Fettecke” installation in 1986.
‹ Alexander Föll
Contact
Sebastian Bartels
Head of Management Systems Consulting
DEKRA Industrial GmbH
Phone +49.7 11.78 61-35 78
Fax +49.7 11.78 61-74-35 78
E-mail sebastian.bartels@dekra.com
23
DEKRA SOLUTIONS
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ISSUE 1.2012
Certification of electric razors
A clean-cut solution
Consumer safety is at the top of the list when the electronics concern
Philips is in the process of launching a new electric razor on the market.
In order to ensure a smooth introduction, DEKRA Certification tests the
devices before market launch.
T
heo van Huët is always ready to have
a good man-to-man chat about the perfect shave
– the inspection engineer always sports a clean
shaven chin and cheeks at his workplace in the
electronics laboratory in Arnhem in the Netherlands. His profession means that he is also quite an
expert on precision cutting systems, contour control and the spring-loaded rotary heads of electric
razors. His area of work is product certification
of domestic electric appliances. These include
not only razors, but also irons, vacuum cleaners,
toasters, hand mixers, coffee machines and electric blankets. However, should an electric razor
arrive on the test stand, it is not a question of how
smoothly a rotary head can remove the bristles
from the face. “Our tests are focused on the safety
of the device and the components. Only when a
technical system meets all the requirements of the
European inspection standards, DEKRA Certification as an accredited testing centre can issue a
CB certificate,” explains van Huët.
At the Royal Philips Electronics N.V. the
DEKRA test reports already fill whole filing cabinets. Every year several million electric razors are
produced by the electronics concern at its site at
Drachten in the northern province of Friesland.
“The CB Certificate is a milestone in product development. The green light for market launch of a new
electric razor can only be given after the certificate
has been issued,” explains Philips-Manager John
Hoekstra, who is responsible for safety and compliance in the Consumer Lifestyle Department. ›
25
DEKRA SOLUTIONS
› Product certification of a new razor
takes about five to six weeks. The test plan devised
by Theo van Huët contains around 30 different working situations. Most of them are tests to
measure temperature, leakage current and insulation. Apart from the appliance itself, components
such as the power pack, cable and recharger are
also tested. Even the lettering on the razor and the
ease of comprehension of the instructions for use
are separate points that van Huët works through
in the course of his tests.
“The basis for our business relationship is competence. That is why we
already integrate DEKRA in our
product development phase!”
John Hoekstra, Safety and Compliance Manager,
Philips Consumer Lifestyle.
A real challenge for every electric razor
is the temperature test. This focuses on the electronics and the internal wiring as well as the temperature of the batteries, grip and razor head.
Before the series of tests is started, van Huët disassembles the device into its individual parts and
photo-documents all the components. He then
fits around a dozen special sensors inside the
razor and the rotary heads, clamps the wired-up
razor into a test jig and connects the arrangement
to the measuring apparatus. The test itself is conducted in two runs, in which the DEKRA expert
applies different voltages. The first round subjects
the test device to an undervoltage. The device is
first charged for 24 hours and then discharged by
Contact
Toke Reijs
Global Key Account Manager
DEKRA Certification B.V.
Phone+31.26.3 56-36 51
Fax +31.26 3 52-58 00
E-mail toke.reijs@dekra.com
26
van Huët setting the razor to its highest setting
and running it in the test jig for 20 minutes. In the
second round the charging- and discharging
process is repeated at an overvoltage which significantly exceeds the normal use value.
An electric razor must also handle moisture without any problem arising. “The water
vapour in the air in the bathroom produced by
showering must not have any influence on the
function and safety of the appliance,” says van
Huët in explanation of the moisture test. The test
stipulates that he must first store the test device
for 48 hours in a moist room at 93 per cent air
humidity and at a temperature of 25 degrees. Then
a leakage current and a high voltage test show
whether the insulation of the device is still intact.
“We use DEKRA expertise already acquired
in product development,” says John Hoekstra
explaining a further facet of the co-operation
exercise. For example, Philips frequently sends
samples of razor prototypes for examination in
the test laboratory in Arnhem. In turn, DEKRA
engineer van Huët regularly attends works tests at
the Philips site in Drachten about 150 kilometres
away from Arnhem. The electronics concern has
a large laboratory there where van Huët and his
Philips colleagues work on current projects. What
John Hoekstra appreciates most about the cooperation with DEKRA is that “DEKRA combines
competence and flexibility with a good infrastructure. The test laboratory is excellently equipped
and we are therefore already up to date with the
test results.” In other words: a clean-cut solution
for both companies.
‹ Joachim Geiger
ISSUE 1.2012
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A broad base: Philips produces several million
electric razors a year. The rotating head range
comprises almost half a dozen versions.
2
Clean shave: even if the focus of testing is on
product safety, Theo van Huët gladly tests out
the test devices on himself.
3
Well coordinated: during the works tests in Drachten DEKRA test engineer Theo van Huët discusses
current projects with manager John Hoekstra.
4
Digitally controlled: the endurance test at the Philips
works puts the razors through their paces. A computer simulates the entire life cycle.
5
A critical eye: after the test razor has passed a
round in the humidity room, it’s on to the leakage
current and high voltage tests.
6
6
Carefully wired: a multitude of sensors measures
the temperatures inside the casing and on the razor
head of the test sample.
27
DEKRA SOLUTIONS
City portrait of Rome
Art, culture
and dolce vita
Steeped in unrivalled historical monuments and artistic
treasures, it is not just its thousand year history which
makes Rome so fascinating. The “Eternal City” can hardly
be touched by any other European city for its unbounded
zest for life and cultivated elegance.
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ISSUE 1.2012
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DEKRA SOLUTIONS
I
“ n other places you have to look for what is important; here we are positively flooded and swamped with them.
As you make your way through the city you encounter scenes
of all kinds, palaces and ruins, gardens and wilderness,
expanse and confinement, little houses, stables, triumphal
arches and columns – and frequently all in close proximity
to one another.” The person who wrote these lines about 225
years ago on 5th November 1786 during his “Italian Journey”
was none other than the celebrated German poet Johann
Wolfgang von Goethe. But anybody arriving in the city on
the Tiber these days, also immediately feels that every square
metre is a piece of living history – and in a way that any other
European capital would find hard to beat.
Antiquity, the Renaissance, Baroque, Classicism or
the Modern era: Rome unites virtually all the cultural epochs.
The Vatican Museum, the largest art gallery in the world,
not only proudly provides a home for the summits of western painting history but also for countless relics from preChristian Rome. However, the visitor can also encounter the
works of Michelangelo, Bernini or Borromini everywhere he
looks in the city. The sea of houses frequently parts to reveal
a clear view of one of its major buildings or one of the many
picturesque squares where the proud people of Rome play out
their life. This is particularly true of the Baroque Arena of the
Piazza Navona or the Piazza della Rotonda near the Pantheon,
or the noble Piazza Farnese or – and especially in the evening
– the Campo dei Fiori.
To gain a first impression of Rome’s dimensions, the
traveller is recommended to take a trip to the 84-metre high
Gianicolo dedicated to the Roman god of Janus or to Monte
Pincio. The tops of these hills offer a grandiose view of the
impressive structures laid out below. Afterwards, the best
thing would be to plunge into the hustle and bustle of the
streets and alleyways and to take a whistle-stop tour of the
city’s multi-facetted architectural history.
An absolute “must” for every newcomer to Rome is a
walk to the Colosseum and across the Forum Romanum with
its famous ruins. Another highlight is the Sistine Chapel. The
only way to really be able to admire the now restored frescoes on the ceiling of the papal chapel, which Michelangelo
painted lying on his back, is to join the usually long queue in
front of the Vatican museums. Other highlights which visitors
should not fail to see are Raphael’s loggias and rooms. Just
around the corner is Saint Peter’s Basilica, the world’s largest
Christian church.
However, Rome is not just a place to be for the lovers
of art, but also for fashionistas. Truly paradise-like conditions
for shopping exist in and south of the Via dei Condotti, which
begins at the foot of the Spanish Steps. Bordered by the Via
del Corso to the west and the Via del Babuino and the Piazza
Mignanelli to the east, Rome’s fashion district flaunts one elegant boutique after the other featuring well-known names like
Giorgio Armani, Bulgari, Gucci, Gianni Versace or Valentino.
You will find that a walk through Rome can really
give you an appetite and will certainly do so by the time you
smell the irresistible aroma of Italian delicacies wafting from
the innumerable restaurants or trattorias. Authentic Roman
cuisine is characterised by simple, good hearty dishes which
these days can only be found in just a few trattorias. Anybody
wishing to discover the culinary delights on offer should head
for the district of Trastevere as well as around the Campo dei
Fiori already mentioned.
Rome, though, is not just a city of art, culture and
“la dolce vita”, but also one of the most dynamic economic
centres in Italy. Apart from the services sector, numerous
state organisations and tourism industries, the city is dominated especially by the wholesale and retail trade as well as
a range of industries embracing textiles, food, pharmaceutical, machine construction, paper and metal goods. All this
presents a diverse field of activity for DEKRA Consulting,
which also offers a comprehensive range of consultancy services in the Italian capital.
‹ Matthias Gaul
1
In the evening, when the dusk slowly settles over the
city, the skyline of Rome with Saint Peter’s Basilica
shines in all its glory.
2
Built by Hadrian in Antiquity and originally consecrated to the Roman gods, the Pantheon has been a
Catholic church since 609 AD.
3
4
Since Federico Fellini’s film „La Dolce Vita“ the Trevi
Fountain has been a byword for carefree Italian life style.
The celebrations staged to mark the completion of the
Colosseum in 80 AD went on for 100 days, entailing the
death of around 1,000 gladiators and countless animals.
5
6
Street artists of all kinds seek the tourists’ favour in the
Baroque Piazza Navona.
The Spanish Steps are a popular meeting point for
fashion fans; the numerous boutiques of renowned
designers are just a stone’s throw away.
30
ISSUE 1.2012
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›
Facts and Figures
City foundation: according to legend Rome was founded
on 21st April 753 BC by Romulus and Remus; however,
archaeological finds indicate the existence of settlements
as far back as 1000 BC
Population: around 2.8 million (urban area)
Surface area: 1,285 km2
Churches: over 1,000
6
Famous daughters of the city:
■ Cecilia Bartoli
opera singer and recitalist
■ Sophia Loren
film actress and Oscar winner
■ Laura Biagiotti
fashion and perfume designer
31
DEKRA SOLUTIONS
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The Alitalia-DEKRA team optimises the efficiency of
internal procedures including the maintenance work.
But the safety of passengers remains the top priority.
2
Toni Purcaro of DEKRA Consulting (left) and Carlo
Rosati, Vice President Planning & Control at Alitalia,
meet regularly in order to make sure operational
measures are up and running in good time.
32
›
Alitalia in brief
Established on 9th of January 2009, Alitalia – Compagnia Aerea
Italiana is a completely private airline which operates more than
4,500 flights per week in the winter season of 2011/2012. In
2010, its operating fleet of 150 aircraft carried 23.4 million
passengers to 79 destinations – 25 of which are in Italy and
54 in the rest of the world.
ISSUE 1.2012
Consultancy services for Alitalia
Charting the right course
The streamlining of financial information and process data into a single
reporting system has put an important decision-making tool for future operational measures in the hands of the Alitalia management. DEKRA Consulting was on hand to help the Italian airline company implement this step.
T
he international airline companies
have suffered from the highly competitive market
and the pressure of costs for years. The current
financial and economic crisis shows that solutions
are required to further increase efficiency without
losing sight of the customers’ interests. Alitalia
has recognised this necessity and in March 2010
welcomed the service provider DEKRA Consulting on board. Its job was to help increase the efficiency of the Italian airline and to maintain the
momentum of the streamlining measures already
introduced in 2010.
An SAP-based system covering methods,
tools and processes to improve the performance of
the company now allows managers of the different
departments at Alitalia to obtain an updated overview of company performance every month. The
financial and process data can be accessed on the
workplace computer.
The software-aided reports cover such
matters as detailed information about operating
costs and revenues, operational data such as punctuality and regularity, customer key performance
indicators and personnel deployment. Apart from
the review function, in the future the tool could
be used to generate simulations for strategic planning purposes. “This reporting system allows us
to react even faster, to initiate any necessary alterations and thus optimise our cost structure,” says
Carlo Rosati, Vice President Planning & Control
at Alitalia.
Alitalia decided in favour of DEKRA Consulting for a number of reasons: “We were won
“With DEKRA we can significantly
increase not only the level of control
of our cost structure by monitoring
air operations but also the level of
customer satisfaction!”
Carlo Rosati, Vice President Planning & Control,
Alitalia – Compagnia Aerea Italiana S.p.A.
over by their experience, speed and flexibility
as well as their understanding that the management systems needed to be tailored exactly to our
requirements,” stressed Rosati. Before DEKRA
took over, the team around Managing Director Toni Purcaro assisted Alitalia to design and
implement the control model for top management
and to pursue other strategic and organisational
consultancy projects. As one of the leading companies in consultancy services in Italy, DEKRA
Consulting S.r.l. has a customer base that includes
Volkswagen, Renault, Piaggio Group, AXA –
Monte dei Paschi di Siena, Telecom Italia, the
state-owned postal service Poste Italiane and
many others.
‹ Matthias Gaul
Contact
Toni Purcaro
Managing Director
DEKRA Consulting S.r.l.
Phone +39.06.87 20 30-1
Fax +39.06.87 20 30-29
E-mail toni.purcaro@dekra.com
33
DEKRA SOLUTIONS
DEKRA staff in portrait
Work and play
Sebastian Bartels is a safety at
work expert at DEKRA and as such gets
to look inside a vast variety of organisations – from art museum to manufacturers of women’s cosmetics. The 33 year-old
says it’s a bit like watching a children’s telly
programme where you can see how things
are made. When he is on a business trip he
likes to explore the city he is in by jogging
through it in the evening. This is the way
he came to know and love Vienna with its
historic buildings, the Danube Island and
the promenades along the river bank. He
jogged through Brussels while working
for the CEOC (European Confederation
of Inspection Organisations). However, as
Bartels was born and bred in Düsseldorf,
he is always drawn back to the banks of
the Rhine. Whenever his current assignment allows, he likes to go wakeboarding,
a mix between water skiing and surfing. His wetsuit and the 1.40 meter long
board, half surfboard, half snowboard,
are always ready in his car. ‹
Clipboard instead of wakeboard: Sebastian Bartels during a consultation with Bernd
Schliephake, Head of Engineering Department of the Kunstsammlung NRW in Düsseldorf.
›
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34
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Telephone for queries
Where safety is concerned
it’s best to ask us.
Opinions can differ on the subject of safety. But they shouldn’t. We recommend that you talk to an experienced, nationally active and internationally
networked system service provider. A partner like DEKRA. Our specialists can offer you comprehensive testing services in the following sectors:
■ Plant Safety
■ Building & Facilities
■ Health, Safety and Environment
■ Material Testing
■ Certification
■ Product Testing
You can find out more about our services for your sector at:
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