Ready to help - DEKRA Certification

Customer Magazine ISSUE 2.2013
S olutions
Training at the DEKRA Vocational
and Rescue Services College
Ready to help
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12
Development of
a new means
of transport
20
EC Conformity
for a railway
goods wagon
DEKRA SOLUTIONS
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32
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ISSUE 2.2013
Editorial
SOLUTIONS, THE MAGAZINE
PRODUCED FOR DEKRA’S CUSTOMERS
Contents
Imprint
Portrait of Wolfgang Reitzle
2
3
16
DEKRA SE
Editorial
News
DEKRA staff in portrait
3
4
34
DEKRA Automotive
Development of a new means of transport
12
Stefan Kölbl,
Chairman of the Board of Manage-
DEKRA Industrial
Product certification of a solar lamp
ment DEKRA e. V. and DEKRA SE.
8
Certification in line with DIN EN ISO 50001
14
EC Conformity for a railway goods wagon
20
City portrait of San Francisco
28
Certification of a hotel chain
32
DEKRA PERSONNEL
Training at the DEKRA Vocational and Rescue Services College
24
Imprint
Publisher: DEKRA e. V., Communication and Marketing
Responsible for the content: Stephan Heigl
Editing: Alexander Föll (responsible according to the press law), Dr Torsten Knödler,
Thomas Göttl, Frank Jörger
Translation: Martina Wütz
Advertising Sales: Bettina Pfeffer
Proofreading: Birte Labs, Isabel Link, Monika Roller
Layout and Manufacturing: Frank Jörger, Götz Mannchen
Publication: ETMservices, ein Geschäftsbereich des ETM Verlages
EuroTransportMedia Verlags- und Veranstaltungs-GmbH,
Handwerkstraße 15, 70565 Stuttgart
Printed by Dierichs Druck + Media GmbH & Co. KG, Kassel
T
his issue of our customer magazine
once again reflects the diversity of the services
that DEKRA offer its customers. We are increasingly accompanying global companies to those
areas where they do their business. For example, we can be found at the Traktsia’s factory in
Bulgaria ensuring that the railway goods wagons
comply with EC regulations, or certifying that
the quality and environment management at all
Hilton Worldwide hotels meet current international standards.
Particularly fascinating for me is the idea
of a certain Dutch businessman who has developed a simple yet robust solar-powered lamp to
replace the dangerous paraffin lamps in Third
World countries. DEKRA’s product inspectors
subjected the lamp to tests to ensure that it can
cope with its hard working conditions.
In our DEKRA Solutions portrait feature
you can find out about somebody who is a real
global player in the car world – and more recently
in the technical gas sector: Wolfgang Reitzle.
I hope you enjoy reading this edition of our
customer magazine. ❮
Article Number: 82596, Solutions 2.2013
3
DEKRA SOLUTIONS
DEKRA Automobil Head of Testing Dr Gerd Neumann presents the winning cars in front of DEKRA Head Office.
DEKRA Used Car Report
The winners are...
The Audi A4, Ford C-MAX and
BMW Z4 fared best in the 2013 DEKRA
Used Car Report which was presented
at the concern’s head office in Stuttgart
by Dr Gerd Neumann, Member of the
Management Board of DEKRA Automobil GmbH with responsibility for testing
and inspection. The Audi A4 successfully
defended its title “Best of all Classes”.
The “Vehicle of the Year” category saw a
tie at the top between Ford C-Max and
BMW Z4.
The Used Car Report acts as a
guideline for potential used car purchasers. It provides detailed information on
the faults typically found in a certain
model and compares each vehicle with
corresponding models in the same market segment.
4
The report is based on the results
of 15 million vehicle inspections carried out by DEKRA over the past two
years.
The evaluation specifically
focuses on faults typically found on a
used car. In order to sensibly compare
individual models, DEKRA experts
assign the data to eight vehicle classes
in each of three mileage classes.
For the first time the DEKRA
Used Car Report offers a special evaluation called “Discontinued Popular
Models”. These are vehicle models
that are no longer available as new cars,
but have a strong presence on the used
car market.
The results of the 2013 DEKRA
Used Car Report appeared as a special
issue of the car magazine “auto motor
und sport”. In addition, they are also
available online at www.gebrauchtwagenreport.com and as an app for smartphones and tablets. ❮
ISSUE 2.2013
Formula 1 Partnership
Sauber at the start
The
DEKRA stays loyal to Nico Hülkenberg.
partnership
between
DEKRA and Niko Hülkenberg goes
back to the start of his racing career.
DEKRA has now further cemented the
longstanding relationship with the Formula 1 driver by becoming the Official
Partner of the Sauber F1 Team. Since the
beginning of February the DEKRA logo
has adorned the side of Nico Hülkenberg’s cap to mark the new cooperation.
Monisha Kaltenborn, CEO of the Sauber F1 Team, was delighted to be able to
combine the interests of all three parties
in this way and welcomed DEKRA as a
partner that has been a firm fixture of the
racing scene for many years. When signing the contract the racing team owner
said that she keenly looked forward to
the new partnership and to a successful
season. Clemens Klinke, Member of the
Management Board of DEKRA SE with
responsibility for the Automotive Business Unit, also expressed his satisfaction
at partnering the Sauber F1 Team during
the coming Formula 1 season. For him
it represents the opportunity to continue the long shared history with Niko
Hülkenberg. Niko’s success has been followed with great enthusiasm by DEKRA
management and staff all over the world
since his rookie season in 2010. Klinke is
convinced that the Formula 1 driver will
cause even more of a sensation with his
switch to the Sauber F1 Team. ❮
DEKRA Health and Care
Market-focused service
From building services inspec-
tion to the training or placement of
technical personnel to fleet management
– hospitals and other institutions can
now obtain everything from one source.
DEKRA has concentrated its health care
services in the newly created sector
operation Health and Care, which tailors
the services offered to customer needs.
Esther Wurster, the Key Account Manager responsible at DEKRA Automobil,
offers hospitals, medical practices and
care homes tailor-made service packages
across the whole of Germany. Despite the
many different services offered, an institution’s management need contact only
one partner at DEKRA. ❮
Key Account Manager Esther Wurster
(right) is responsible for all matters concerning health and care at DEKRA.
5
DEKRA SOLUTIONS
SUPERBIKE*IDM
Series Partner
T
he SUPERBIKE*IDM is deemed one of the most important
motor sport events in Germany and one of the top motorbike racing
series worldwide. DEKRA has decided to become a series partner of
the event, enabling it to display the green DEKRA logo on the vehicles and along the different routes used by the high-calibre motorbike
racing series. The agreement between DEKRA Automobil GmbH and
SUPERBIKE*IDM will initially be for a one-year period. However,
both parties are keen to make it a long-term partnership. ❮
News in Brief
❯
US Dealership Expo
From February 9th – 11th DEKRA North America
staged a successful exhibition of its services at this
year’s National Automobile Dealers Association
(NADA) Expo in Orlando. The National Automobile Dealers Association represents around 16,000
dealers and approximately 32,500 franchisees.
The NADA Expo is the largest market place in
the North American car industry covering technology and services and has international reach.
Hundreds of exhibitors presented the latest services and technologies. Furthermore, dozens of
workshops took place with the best trainers in
the industry. This was the first time that DEKRA
North America had attended the NADA as an
exhibitor. Key Account Managers representing
all the business units and executives from America, France and
Germany took advantage of the
exhibition to meet existing and
potential customers.
German Football Association Environment Cup
Championship ideas
M
ore than 400 football clubs
from all over Germany entered the “German Football Association Environment
Cup 2012” and in the process implemented over 1,400 ideas for the environment and climate protection. DEKRA
has now handed the winner, the regional
league club SG Sonnenhof Großaspach, a
coupon for free energy efficiency consultancy. The club can also look forward to
5,000 euros in prize money and has now
earned the title of “German Environment
Champion”. The experts at DEKRA Consulting had already been involved in the
evaluation table for the competition and
have also offered the clubs a special energy
efficiency consultancy via the German
Football Association Environment Cup. ❮
6
German Football Association General Secretary Helmut Sandrock (left) and DEKRA Communications and Marketing Director Stephan Heigl (right) handed over the coupon for a free
energy efficiency consultancy to Werner Benignus, President of SG Sonnenhof Großaspach.
ISSUE 2.2013
Acquisition in Australia
Growing presence
With
the acquisition of the
consulting company Russell Consulting International (RCI) in Melbourne
DEKRA has now established itself in
Australia. This acquisition sees the
DEKRA Group continuing to chart its
steady course towards international success and global growth. Russell Consulting International has over 30 employees
and generates an annual turnover equivalent to approximately 12 million euros.
Its customer base is to be primarily found
in the fields of raw material extraction,
oil, gas and processing industries. The
DEKRA Group has pooled its premium
consulting services to form the business
unit DEKRA Consulting. This service
unit offers consultancy in the fields of
sustainability, energy efficiency and performance optimisation. ❮
Australia and the Pacific region generally is a highly attractive growth market for the
high-quality safety, testing, inspection and consulting services offered by DEKRA.
DEKRA Safety Web
Multimedia courses
T
he professional association
regulations oblige companies to instruct
their employees in aspects of health and
safety at work at least once a year. However, these courses, at least in the form of
a conventional attended event, are timeconsuming and expensive. A more efficient approach can be found on the new
instruction portal “DEKRA Safety Web”
provided by DEKRA Media. This offers
sophisticated content and didactically
approved multimedia instructions which
are available via internet-based training
sessions. The range of courses comprises
general and specific health and safety
topics in the fields of aviation, workshops, logistics, industry, health and a
variety of services. ❮
At www.dekra-safety-web.eu, DEKRA offers web-based training programs on topics
such as fire protection, e-mobility, forklifts, load securing and first aid.
7
DEKRA SOLUTIONS
Product certification of a solar lamp
And there was light
Sometimes it takes just a small invention to make the world
a better place. In order for the Waka Waka solar lamp to
fulfil its mission, it must first pass a demanding product test
carried out by DEKRA.
8
ISSUE 2.2013
Sebastian Bolz can still clearly remem-
ber the product testing of the Waka Waka solar
lamp back in the middle of last year. After all, it
is not every day that a product arrives in the test
laboratory which bears such an exotic name and
also promises so much into the bargain. Business Manager Bolz is in charge of customer care
at DEKRA Testing and Certification China in
Shanghai. The Waka Waka was one of the first
projects he took on in the brand-new Asia Centre
in early 2011. “The lamp was a real gem of high
technology,” says Bolz describing the test object.
“The housing consists of recyclable plastic with
two LEDs sitting in the head to provide illumination. The back was formed by a solar panel that
supplies a powerful nickel-metal hybrid battery
inside with power.” Its name already indicated the
mission that this handy light had been assigned:
In the Bantu language of Swahili “Waka Waka”
means “shine brightly”. Its role is to bring light to
the countries of Africa, South America and South
East Asia: to be precise, in places where people
have no access to electricity.
“Millions of people in the third world
have to make do without electricity. At night,
­candles and paraffin lamps are frequently the sole
source of light in the home. The toxic vapours and
burn hazards that these lighting methods bring
with them mean that the risk to health is high,”
explains Dr Henk Janssen, owner and Managing
Director of Lightwell Holding in Amsterdam,
which has specialised in LED lighting systems.
The development and design of Waka Waka is his
work; the Lightwell subsidiary Energy Research in
Hong Kong is responsible for production. Also on
board is the project initiator Off-Grid Solutions
from Harlem in the Netherlands, which distributes and markets the solar lamp. ❯
1
The small solar lamp has an important
mission. It promises a better life to those
people in the Third World who have no
access to electricity.
1
9
DEKRA SOLUTIONS
2
❯ The Waka Waka is intended to replace
naked flame by harmless and environmentallyfriendly solar technology. It can be used as a
torch, a pendant lamp or, attached to the head
of a water bottle, as a table lamp. Eight hours of
recharging in sunlight provides sufficient energy
to use the Waka Waka at various light intensities
over the same time span as room lighting, twice
that time as a reading light or for 80 hours as a
nightlight. Even the DEKRA testers in Shanghai
have a certain soft spot for this great hope for the
third world. Nevertheless, they don’t have their
kid gloves on during the product test.
“The test procedure in our laboratory at
DEKRA Shanghai is intended to assure the product safety of the Waka Waka. The test is therefore very demanding,” reports Bolz. About half
a dozen standards need to be taken into account
by the DEKRA experts. A key reference is the
“DEKRA was offering advice as early
as the development stage. This gave
us the peace of mind that we were
steadily moving in the right direction
with our product!”
Dr Henk Janssen, Managing Director,
Lightwell Holding B.V.
Contact
Vincent J. G. M. Roes
Commercial Business Director
DEKRA Certification B.V.
Phone +31.26.3 56 26 48
Fax +31.26.3 52 58 00
E-mail vincent.roes@dekra.com
10
international standard IEC 60598-2-4 that regulates the design and function of portable general
purpose light sources. The tests are contained in a
catalogue of about 40 pages, covering such aspects
as the design and production quality of the fitting,
a stability test, temperature- and moisture testing.
The lamp is also placed in the rain facility to test
whether it can survive a sudden downpour without impairment. It then takes a turn in the photometry laboratory where analysis focuses on the
colour temperatures of the LED which produces a
cold-white light. The DEKRA testers pay special
attention to ensuring that the upper limit for blue
light content is not exceeded, because high levels
of blue light can lead to irritation for people with
light-sensitive nerves.
Successful certification means the lamp
has cleared the first hurdle of its demanding mission. “The Waka Waka is the Mercedes among the
solar lamps. The DEKRA certificate shows that it
has also earned a star for product safety and product quality,” says Janssen. Around 250,000 units
have now been produced by Energy Research.
Under the banner of the Clinton Global Initiative, a global funding programme launched by the
former US President Bill Clinton, a project is currently underway in which participants intend to
make around one million Waka Waka solar lamps
ISSUE 2.2013
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5
2
Fitted to the head of a water bottle, the
Waka Waka solar light can serve as a
table lamp.
3
Electrical safety is one focus of the examination. For example, it is necessary to
check that the device can also cope with
high temperatures.
4
During analysis of the colour temperatures
of the LEDs, the DEKRA inspector also
ensures that maximum permitted levels of
blue light content are observed.
5
The solar lamp must be able to cope with
a heavy shower. The requisite proof is provided by a test in the rain exposure facility.
6
6
Lightwell owner Henk Janssen (left) and
developer Guido Kisman are already planning the next development stage for their
solar light.
available to Africa over the next three years. There
are even new roles in sight. The additional of extra
ports would enable the Waka Waka to recharge a
mobile telephone or operate a small radio. Sebastian Bolz in Shanghai is already looking forward
to the next product test.
❮ Joachim Geiger
11
DEKRA SOLUTIONS
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Visitors to the 64th IAA Commercial Vehicles Fair in Hanover
admire the 30-metre long AutoTram Extra Grand.
The longest bus is spacious and has 96 seats plus standing
room for 160 passengers – ideal for busy routes.
DEKRA employee Tassilo Sagawe checks the insulation on
the recharging socket of the new vehicle.
A look at the top of the first vehicle section reveals the high
performance storage modules of the dual layer capacitors.
ISSUE 2.2013
Development of a new means of transport
The longest bus in the world
Megacities require intelligent transportation concepts. A contribution to
that requirement could be the AutoTram Extra Grand developed by Fraunhofer IVI in Dresden with the cooperation of DEKRA.
T
he AutoTram Extra Grand, or AutoTram for short, has the capacity of a tram and the
flexibility of a bus. With a length of 30.73 metres,
it has 96 seats plus standing room for 160 passengers and can serve high-density routes. “The extra
long vehicle is particularly suitable for feeder
services such as those from an airport to an inner
city,” says Dr Jan Schubert, Project Manager at
the Fraunhofer Institute for Transportation and
Infrastructure Systems IVI in Dresden.
Built by Göppel Bus GmbH, the AutoTram
can be driven as if it were a normal bus despite its
length. The secret is the electro-hydraulic multiaxle steering system developed by Fraunhofer IVI.
“Depending on the steering angle of the front axle,
the three rear axles take into account time and
path to precisely adopt the angle required. This
enables us to observe the statutory regulations on
turning circles and safety. In fact, the AutoTram
has better directional stability than an 18-metre
articulated bus,” explains Schubert.
A lot of development work has been
invested in the project, which has the support of
the Federal Ministry for Education and Research
as part of its innovative transport initiative
launched in Eastern Germany. DEKRA is also on
board as one of the project partners. “We have
not only ensured that we comply with all relevant
regulations, we also had to go one step further
and set up our own requirements and create specific test principles,” says Tassilo Sagawe, Project
Manager at the DEKRA Technology Center. This
involved DEKRA being tasked with drawing up
risk and danger analyses and devising safety goals
for functions and systems. These could then be
taken to derive the requisite development stages
and technical solutions.
“In the DEKRA Technology Center we
had a professional partner who provided
us with comprehensive support during the
development and implementation stages!”
Dr Jan Schubert, Project Manager,
Fraunhofer Institute for Traffic and
Infrastructure Systems IVI, Dresden.
Innovations include the serial hybrid
drive system. The AutoTram has two electric
motors driving the two traction axles. When
­r unning solely on electric power the energy is provided either by the lithium-ion batteries or by the
double-layer capacitor storage facility. Whereas
the batteries are intended to power the vehicle on
flat stretches, the capacitors ensure that sufficient
power is on hand for starting off and braking.
On more lengthy journeys back up is provided by
two diesel generators that can supply additional
power as required. How practical the AutoTram
is on a day-to-day basis will be put to the test in
the next few months when it will be employed in a
pilot project on routes in Dresden.
❮ Ralf Johanning
Contact
Tassilo Sagawe
Project Manager
DEKRA Technology Center
Phone +49.3 57 54.73 44-5 65
Fax +49.3 57 54.73 45-5 00
E-mail tassilo.sagawe@dekra.com
13
DEKRA SOLUTIONS
Certification in line with DIN EN ISO 50001
Bright business
Sound energy management saves money and adds to the prestige of the
company in the eyes of its customers. DEKRA has supported the WHW
Group with their implementation of an ISO 50001-compliant system.
W
ickede (Ruhr) is situated between the
Ruhr Basin and the mountainous Sauerland region
in North Rhine-Westphalia. It is a destination for
many seeking some relaxation from the hustle and
bustle of urban life. Designers of vehicles or wind
farms, on the other hand, appreciate the area for
quite different reasons: The Walter Hillebrand
Wickede Group is one of the largest European
coating companies offering cathodic corrosion
protection using zinc, zinc alloys, duplex and
organic corrosion protection layers and enjoys an
excellent name in the field of galvanisation and
surface treatment. High-grade corrosion protection, but also easier and faster processing options
which give optimised surfaces to the treated materials, are the hallmark of the company.
“We set great store by high quality and
sustainable resource management policy.
This is why we work with reliable,
competent partners like DEKRA!”
Dr Martin Kurpjoweit, Managing Director,
WHW Walter Hillebrand GmbH & Co. KG.
Contact
Uwe Schöttner
Technical Coordinator – Energy Management
DEKRA Certification GmbH
Phone+49.7 11.78 61-34 04
Fax +49.7 11.78 61-34 49
E-mail uwe.schoettner@dekra.com
14
However, their innovative drive is not just
restricted to the ongoing development of ever better surfaces, but is also subsumed as part of the
company philosophy. And as far as Managing
Director Dr Martin Kurpjoweit is concerned this
also includes the certification of the different areas
of activity and processes within the company.
Just recently Uwe Schöttner from DEKRA
Certification GmbH certified the WHW Group in
line with DIN EN ISO 50001. “Energy consumption
is increasingly becoming one of the more important cost factors for organisations and companies.
Ongoing optimisation of energy consumption by
means of an energy management system is therefore essential in driving down costs,” says Schöttner,
stressing the importance of DIN EN ISO 50001.
The commitment shown by the WHW Group in
its energy management endeavours amounts positively to best practice, praises Schöttner.
The DEKRA expert concluded the first
phase of the certification process after just five days.
For Dr Martin Kurpjoweit this was the result of the
close cooperation between the different business
divisions of the WHW Group: Hillebrand Chemicals devises processes to suit the requirements of
the other production areas, with the company’s own
logistics and packing company being integrated
into the overall process. The “Brain” – as the central
computer department is affectionately called – is
where the constantly improved processes, fully conforming to the four-phase PDCA cycle “Plan, Do,
Check, Act”, are conceived, takes on the direction
and planning functions. “Each one of the 500 staff
members in the WHW Group is aware of the need
to implement the necessary energy efficiency measures,” says Dr Martin Kurpjoweit, who believes this
explains the very successful energy management
procedures within the company. ❮ Martin Heying
ISSUE 2.2013
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Walter Hillebrand GmbH & Co. KG in
Wickede has a reputation not only for
high quality surface coatings but also for
sustainable, energy-efficient processes.
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Chemical optimisation of the galvanisation
process leads to improved surfaces and
production operations requiring only low
levels of energy consumption.
3
DEKRA expert Uwe Schöttner (right) talking to Raphael Trapp (left), the Quality
Assurance Officer at WHW, and Reinhard
Koch, the Head of Production and Facility
Technology.
4
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Zinc, zinc-iron, zinc-nickel, zinc-flake –
WHW galvanizes and coats for Europe’s
leading manufacturers of vehicles, motorcycles and wind turbines.
15
DEKRA SOLUTIONS
❯
Prof. Dr-Ing. Wolfgang Reitzle
Born:
7th March 1949 in Neu-Ulm
Marital status:married since 2001 to his second wife, the
TV presenter Nina Ruge; he has two daughters
from his first marriage to Gabriele Reitzle, nee Pauli
Profession:
Industrial Engineer
Hobbies:
Golf, skiing, mountain climbing, viniculture
Domicile:
Munich
Career:
1967–1971 Mechanical Engineering studies at Munich
Technical University
1972–1975 Second degree in ergonomics and economics
at Munich Technical University
1974
PhD (summa cum laude) in Metal Physics
1976–1983 Initially production specialist and then Head of
Research at BMW AG
1986
Deputy Board Member of BMW AG
1987–1999 Member of the Board responsible for research
and development
1999–2002 Group Vice President of the Ford Motor
Company and Chairman of the Board of the
Premier Automotive Group (PAG), London
2002
Member of the Board of the gas and engineering group Linde AG
Since 2003 Chief Executive Officer at Linde AG
2005
Honorary Professor of Business Management at the Munich Technical University
2009
Chairman of the Supervisory Board of Continental AG, Hanover
Since 2012 Member of the Supervisory Board of Holcim
Ltd., Jona, Switzerland
Discipline, ambition and the will to
lead companies to success make Wolfgang Reitzle one of the most soughtafter business executives in Germany.
16
1
In 2010, Wolfgang Reitzle was the recipient of not just
one but two awards. The first one, the “Yellow Angel” was presented to him by the ADAC in recognition of the many years of
commitment that the then 61-year-old had shown in promoting
hydrogen as a future fuel source for motor vehicles. The second
one, the “Golden Victoria”, was presented to him by the Association of German Magazine Publishers because he “embodies successful, pioneering, yet sustainable business ideas and actions”.
Without question, Wolfgang Reitzle is among one of the best
and most handsomely paid managers in Germany. Moreover, as
if this career goal had somehow been part of his genetic makeup
ISSUE 2.2013
Portrait of Wolfgang Reitzle
The sophisticated strategist
at birth, he has crowned every stage of his life with a superlative achievement. At the age of 22 he was the youngest graduate
of the Technical University of Munich, his post-graduate studies earned him a doctorate with distinction, and when in 1976
he embarked on his career as production specialist at BMW, he
took just five years to become departmental head and a further five to become head of development. In 1987 the man from
Swabia in South West Germany had already established himself
as an ordinary member of the board of management.
And with some justification: the talented industrial engineer had played a part in revitalising the mythical twelve cylin-
ders in the BMW 750iL. Not only did the sleek vehicle incorporate
numerous technical innovations, the V12 engine also boasted a
catalytic converter. The saloon car with its five litre displacement
and 300 brake horsepower was so successful that the trade journal “auto, motor und sport” voted it the best car in the world.
Apart from a large helping of ambition the reason for
Reitzle’s meteoritic and unbroken upward rise may be the
guiding principle which he divulged in his one and only television appearance on Phoenix TV and which he has adhered
to since childhood: “Nothing is so good that it cannot be
made even better.” ❯
17
DEKRA SOLUTIONS
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In 2003, Dr Wolfgang Reitzle was appointed to the
post of Chairman of the Management Board of Linde
AG, a technology group with global reach.
2
After his departure from BMW Reitzle became the
Head of Ford’s Premier Automotive Group. The new
division includes the brands Lincoln, Aston Martin,
Jaguar, Volvo and Land Rover.
3
In Berlin the Federal Economics Minister Rainer
Brüderle hands over the “Goldene Viktoria” award to
the 2010 winner. This award is conferred by the Association of German Magazine Publishers.
4
In his free time the former ski racer now plays golf or
teams up with Reinhold Messner and other top managers to conquer mountain peaks.
5
In January 2002, the Head of Jaguar Germany
received last-minute tips in Valencia from Niki Lauda,
the team principal of Jaguar Racing, before putting in
a few laps on the race track in the R2.
6
Since 2001 the man with the pencil thin moustache has
been married to TV presenter Nina Ruge, with whom
he visited the Sports Ball in Wiesbaden in 2007.
18
3
❯ The drive that fuels this maxim is reflected in
­ eitzle’s private life. The former skier is a passionate golfer
R
with a 10 under par handicap. This, in addition to his high
social status, has earned him membership in the most exclusive golf club in the world, the “Augusta National” in Georgia.
“Golf can be a teacher of many things that life demands of us,”
revealed Reitzle to the “Spiegel” magazine in 1998. You first
have to accept a difficult situation and then ask yourself: “But,
might I not still be able to achieve my goal despite this?”
The perfectionist always strives for more away from the
golf course, too. Once a year the mountain climber joins the
“Similaun mountain climbers” under the direction of Reinhold
Messner and takes part in an extreme mountain tour. Along
with other top managers he pushes himself to his limits and
climbs three-thousanders. Even Messner was impressed by
Reitzle’s mountain climbing prowess: “Always correct, always
fast, always elegant, very skilful in his movements and top fit,”
was the way he described him to “manager magazin”.
With his hallmark, the immaculately trimmed pencil
moustache, Wolfgang Reitzle always has a touch of the dandy
about him. However, first and foremost he is an aesthetic with
a penchant for luxury, particularly when it comes to cars. This
may be why his disappointment at being passed over twice for
the post of CEO at BMW may have been great, but was nevertheless of short duration as a short while afterwards in 1999
ISSUE 2.2013
4
he was able to reshuffle the pack and become the head of the
Premier Automotive Group, a new division of Ford, in London, determining the fate of luxury brands such as Lincoln,
Aston Martin, Jaguar, Volvo and Land Rover. His work did
not go unnoticed, for example, he was awarded the “Golden
Steering Wheel 2000”, which he received for the Volvo S60.
In 2002, the Group Manager Reitzle set off to new
shores once again after the industrial gas company Linde
finally managed to recruit the powerful manager despite
many failed attempts in the past. Although for Reitzle the
change marked a sorry farewell to the automotive industry,
it also meant the return to Germany and finally gave him the
opportunity to spend more time with his new wife, the TV
presenter Nina Ruge.
The sought-after top man – he has already been
courted by Porsche, Mercedes, General Motors, VW and
Siemens – is principally interested in new challenges. He
accepts them and single-mindedly implements his strategy.
For example, within four years he managed to save the Linde
Group from the brink of takeover by competitors and reshape
it into a global market leader.
If Reitzle manages to be appointed to the Supervisory
Board after his contract expires in 2014, the possibility that he
will retire is likely to recede into a distant future.
❮ Petra Schreiber
5
6
19
DEKRA SOLUTIONS
1
20
ISSUE 2.2013
EC Conformity for a railway goods wagon
Green means go
The approval procedure that permits a new type of goods wagon to be
used in the European rail network is amazingly complicated. The manufacturer Traktsia places its trust in DEKRA expertise for the certification of
its railway vehicles and factory.
F
or the pink bogie flat-bed goods wagon
of the type “Sgmmns” the working life in the
European rail transport system begins on a siding
of the manufacturer Traktsia in Samuil, a small
town in the North East of Bulgaria. Established
in 1999, Traktsia is a private limited company
that has specialised in the design, construction,
modernisation, repair and periodic examination
of railway goods wagons. The brand-new flatbed
goods wagon is the first of the new series and is
designed to transport containers, coils and long
items by rail. The paintwork of the four-axle
wagon is still in pristine condition; even the cargo
floor still smells of fresh pine wood. The standardised letters applied in snow white to the longitudinal supports reveal that the new home of
the 21-tonne rail vehicle will be Duisburg Station.
However, there are still a few formalities to complete before Traktsia can give the goods wagon the
green light. ❯
2
21
DEKRA SOLUTIONS
3
4
5
❯ “A goods wagon for the conventional
trans-European rail network must meet tough
requirements concerning technical compatibility, safety, reliability, operational readiness and
environmental protection,” explains Andreas
Schirmer, Head of the Rail Product Line at
DEKRA Industrial International. A goods wagon
is only permitted to be coupled up to a locomotive
after it has been authorised to enter into ­service.
The precondition for this is a successful test
inspection that concludes with the issue of an EC
Conformity Certificate for the rail vehicle.
The pink flat-bed wagon is just one small
step away from the final authorisation. It has
already obtained the EC Type Examination Certificate. Nevertheless, Traktsia must also carry out the
series production of goods wagons in accordance
with the relevant directives. In this case the proof
that the Bulgarians are capable of doing this is the
EC Certificate that approves the quality assurance
system. Pencho Parvanov, the Executive Director of
­Traktsia, has long since lost his dread of the bureaucratic efforts required to obtain the Conformity Certificate. “Thanks to our partnership with
DEKRA we can concentrate on our core competencies. We build the railway wagons and DEKRA
guides us through the jungle of the approval procedure,” is how Parvanov describes a business relationship that already stretches back four years.
Andreas Schirmer has earmarked two
days for the certification audit in Samuil. At his
side is colleague Wolfgang Erler, who, as a rail
22
ISSUE 2.2013
6
expert, takes on the role of co-auditor. The certification procedure is principally about how the
company organises and documents its work stages
and processes. “We take a look at what control and
management mechanisms are in place to prevent
deviations in the manufacturing process. In the
design department we examine how the employees pass on any design changes they make to the
rail vehicles to the technology department,” says
Schirmer outlining his work.
1
The DEKRA auditors carry out the audit
across all factory departments. They will pay a
visit not only to procurement, incoming goods
and the warehouse, but also logistics, production
documentation and recruitment. On the production floor Schirmer has the welders show him
their welding qualifications, and on the welding
robot he verifies a welding instruction that prescribes the electrical current, voltage, feed and the
welding mix for the machine operator.
The last audit step takes the inspector to
the pink flat-bed wagon parked on the siding. At
this point it is all about how the quality assurance
staff present the vehicle to the customer during
the final approval inspection. For example, the
protocol envisages a visual inspection intended to
detect possible defects. Testing of installed parts
such as brake, hand brake and container pins is
also on the agenda. Finally, Schirmer asks for
the rail vehicle documents and lists. His own test
report will later confirm that Traktsia has fulfilled
all the preconditions for certification. The company can now hand over an EC Conformity Declaration to the Federal Railway Authorities and
apply for the goods wagon to enter service. The
pink vehicle can then start out on its journey to its
home station in Duisburg, where the goods locomotives are ready and waiting. ❮ Joachim Geiger
DEKRA inspectors Andreas Schirmer (left)
and Wolfgang Erler check the position of
the wheel bearings to ensure it is correct.
2
The visual inspection at the final examination of the pink flat goods wagon is
intended to reveal any defects.
3
Every welder at Traktsia has his own equipment and possesses the corresponding
certificate of competence.
4
6
Dipl.-Ing. Pencho Parvanov, Executive Director,
Traktsia AG.
The inspection plan also includes random
checks of the weld beads on the longitudinal supports.
5
“The approval of goods wagons is a very
complex affair. We would be lost without
the advice and help of DEKRA!”
DEKRA expert Schirmer establishes that the
new bogie conforms to the design.
The designers must pass on all design
changes to the technical department in
accordance with a precisely defined
Contact
Andreas Schirmer
Product Line Manager – Rail
DEKRA Industrial International GmbH
Phone +49.3 51.21 04 36-10
Fax +49.3 51.21 04 36-15
E-mail andreas.schirmer@dekra.com
procedure.
23
DEKRA SOLUTIONS
Oh my God, a crash! A motorist has seem-
ingly just been involved in an accident right
outside the DEKRA Rescue Services College in
Gummersbach. She is slumped unconscious at
the wheel of her vehicle. The exercise begins. She
fails to react to the words of Moritz Weng, Dornice Guist and Sören Ruland and the three trainee
paramedics now know what to do: act quickly, stabilize the cervical spine, recover the person, lift
onto the stretcher and get her into the ambulance
where blood pressure and arterial oxygen saturation will be measured, and the ECG prepared.
“And off,” calls instructor Joachim Kurz as he
closes the doors, climbs into the ambulance, starts
up the engine and sets off from the courtyard,
siren sounding and blue light flashing. Rescue in
real time.
Dr Ralf Mühlenhaus, resting against the
emergency doctor vehicle, nods in satisfaction.
“Exactly how it should be done,” says the Chief
Officer of the Rescue Services of Oberbergischer
Kreis. It was he, along with the Head of the DEKRA
Vocational College, Dieter Jacobs, who laid the
foundation stone for the Rescue Services College.
The spur was the structural change that the rescue
services in Oberbergischer Kreis had noticed: the
population was becoming older and older and the
number of new rescue service recruits fewer and
fewer. “Many of our paramedics and rescue workers used to join after doing their community service with us. They often grew into the role, knew
what to expect and then chose this path,” says
Mühlenhaus. However, the abolition of military
service ended this source of recruits and the local
rescue services had to rethink matters. “DEKRA
has been in Gummersbach since the 1980s. Our
training already comprises medical care and support,” says the Head of the Vocational and Rescue
Services College, Dieter Jacobs. A joint venture
between the Kreis and DEKRA seemed a logical
move and resulted in a practice-focused training
schedule for new recruits. ❯
1
Lifesavers: Dornice Guist (left) and Moritz
Weng (right) learn how to work under
difficult conditions and administer First Aid
to a car accident victim.
24
1
ISSUE 2.2013
Training at the DEKRA Vocational and Rescue Services College
A helping hand
Since mid-2012 the local rescue services in the district of Oberbergischer
Kreis and DEKRA in Gummersbach have been working together to train
rescue service staff. 22 paramedics have already successfully concluded
an appropriate course.
25
DEKRA SOLUTIONS
2
3
4
5
❯ Oberbergischer Kreis has been running
its own rescue service for 50 years. As its director, Mühlenhaus was able to draw on his many
years experience and ideas and apply them in the
training course. DEKRA’s Timo Rein is responsible for implementing the curriculum. The paramedic instructor structures the modular training:
DEKRA offers seminars for qualifying initially as
an emergency medical technician, for the next stage
as an ambulance officer and finally as a paramedic.
“Anybody prepared to pay the fee can apply for the
training course,” says Timo Rein. The 34-year-old
has been in the job a long time and revels in the
practical aspects of the training. “I have been with
the German Red Cross for 25 years; I was a fulltime paramedic for eight years and still continue to
do it part-time. All our lecturers are still personally
involved in dealing with accident situations,” says
Rein. “That is one of the reasons why we are able to
offer such a practice-focused training.”
26
The prospective rescue workers, paramedics or emergency service technicians come from as
far as 100 kilometres away and encounter ideal conditions. “As you can see from the exercise, we have
our own ambulance and most of our 30 lecturers are
working full-time in this field. What’s more, we are
in the process of setting up a SanArena where we can
realistically simulate a vast range of accident scenarios in reconstructed living rooms, kitchens or even a
high bay warehouse,” says an enthusiastic Rein.
“Apart from the modular training, we
offer the paramedic training to people from other
walks of life seeking a new challenge. This training course is aimed at professional nurses and
carers,” adds College Principal Jacobs. The cooperation between the DEKRA Rescue Services
College in Gummersbach and the district also
provides the seminar participants with even more
advantages. “Every rescue services training course
ends only after a period of practical training spent
ISSUE 2.2013
2
Perfectly fit for purpose: the DEKRA Rescue
Services College has its own modern, fullyequipped ambulance.
3
Race against time: rescue services are
frequently called out to deal with workplace
accidents. Anyone who has collapsed
requires quick and appropriate help,
because every minute counts.
4
Tailored training: the DEKRA ambulance
gives lecturers and students the opportunity
to simulate the complete chain of rescue
procedures on site.
5
Professional tips: trainee Moritz Weng (left)
receives important instructions from the
Head of Rescue Services Dr Ralf Mühlenhaus, an experienced emergency doctor.
6
Keeping a cool head: lecturer Joachim Kurz
(3rd from left) supervises Sören Ruland,
Moritz Weng und Dornice Guist (from left)
6
when undertaking life-saving re-animation.
in a hospital,” says Mühlenhaus. “Oberbergischer
Kreis has concluded contracts with five hospitals.
It means that we can find places for the trainees
without any difficulty.” Once a course has been
completed it is not just the Oberbergisch rescue
services that will welcome them with open arms.
Even so, how can a young person find out
whether he or she can cope with the stresses and
strains of the job? “As vocational guidance in the
rescue services is an exceedingly difficult one, we
offer applicants a selection process beforehand,”
says DEKRA College Principal Jacobs. “Here we
test general knowledge and physical suitability,
but also expose applicants to an intensive insight
into what they will be facing: constant stand-by
duty or difficult call-outs – a situation which may
last until the day they retire.” But there is one
thing that the candidate can be pretty sure of and
that is the gratitude of those people whose lives
they saved.
❮ Ingo Müntz
“At the DEKRA Rescue Services
College we can provide a practicefocused and realistic training for
paramedics and rescue workers!”
Dr Ralf Mühlenhaus, Head of Rescue Services,
Oberbergischer Kreis.
Contact
Dieter Jacobs
Principal
DEKRA Vocational and Rescue Services College
Phone +49.22 61.29 03-0
Fax +49.22 61.29 03-13
E-mail dieter.jacobs@dekra.com
27
DEKRA SOLUTIONS
❯
Facts and Figures
City foundation: The mission in honour of Frances of Assisi
and the Presidio military base date the founding of the
city by the Spanish missionaries and soldiers to 29th June
1776.
Name: The name of the city comes from the Spanish
translation of the name of the saint.
Nickname: Frisco
Geology:
Proximity to the San Andreas fault means that the entire
bay region is at increased risk of an earthquake.
City population: approx. 805,000
Famous sons and daughters of the city:
■ Clint Eastwood: actor and director as well as producer
of his own films
■ Dian Fossey: zoologist who conducted research into
the behaviour of mountain gorillas
■ Steven Paul Jobs: entrepreneur and co-founder of Apple
1
❯
The prisoners of Alcatraz
“The Rock” was named Alcatraz by the Spaniards
because of the pelicans that had settled there. The original fortress served as a high-security prison from 1934
until its cost-related closure in 1963. Famous occupants
included Al “Scarface” Capone and Robert “The Birdman”
Stroud. There was only one successful escape: the brothers John and Clarence Anglin and Frank Morris scratched
their way through the cell walls and escaped through the
supply shaft and the roof. They were never caught.
28
The often foggy San Francisco Bay long remained
concealed from exploration ships. It was Junípero Serra, a
Majorcan Franciscan Monk, who, in 1776, established a mission in honour of the founder of his order and so laid the
foundation stone for the city. The small, defiant church in
the eponymous mission district still flanks a large ­b asilica.
At the same time, the Spaniards built a fortress at the
entrance to the bay, which was named Golden Gate in 1848
after the Golden Horn in Istanbul. Today, the Presidio, like
the former prison island of Alcatraz, is part of a national
recreation area.
ISSUE 2.2013
City portrait of San Francisco
Hip City at the
Golden Gate
While in the 1970s Karl Malden and the young Michael Douglas chased
criminals through the streets of San Francisco, these same streets are
now roamed by joggers, the homeless and tourists. The hilly city and the
eponymous bay attract several million travellers every year – as the gold
rush attracted adventurers in the past.
The discovery of gold at the foot of the Sierra Nevada
and California’s accession to the United States of America in
the middle of the 19th century swelled the population of the city.
Today, the fourth largest city of sunny California has a little more
than 800,000 multicultural inhabitants, whose ethnic roots give
the individual districts their specific flair. The Chinese population of Frisco, the city’s once again increasingly accepted nickname, live for the most part in Chinatown and is even one of
the biggest populations outside the People’s Republic of China.
Nevertheless, alternative ways of life also claimed their place
in this tolerant city. Haight Ashbury gained a reputation as a
hippy quarter in the 1960s. Gays and lesbians confidently and
conspicuously hoisted their rainbow flag in the Castro district.
Only the countless homeless people who cannot afford the high
rents in San Francisco and who dominate the urban landscape
do not appear to be established in any quarter. They are drawn
here by the mild weather and social programmes. ❯
1
With a total length of 2,737 metres, the Golden Gate
Bridge has spanned the entrance to San Francisco Bay
since it was completed in April 1937.
29
DEKRA SOLUTIONS
2
3
4
5
30
ISSUE 2.2013
6
2
Founded in 1873 by Andrew Smith Hallidie, the three
remaining cable car lines are very popular with local
people and tourists.
3
At Fisherman’s Wharf, tourist attractions, shops, galleries and museums beckon. Restaurants and crab stands
offer fish and seafood specialities such as the popular
Dungeness crab.
4
On Alamo Square, the colourful facades of the “Six
Sisters” in front of the silhouette of the Financial District
attract camera lenses. The Victorian houses have been
declared historical monuments.
5
The city and bay are transformed into a sea of lights
when the night draws in. Highlights are the illuminated
buildings such as the Town Hall with its dome and the
Ferry Building at the end of Market Street.
6
Some 80,000 Chinese live in Chinatown, which consists of 24 tenement blocks. Lamp posts decorated with
dragons, Chinese lanterns and a specific architecture
make the quarter a city within the city.
❯ The Mediterranean climate also suits the city’s
sports-mad inhabitants. Whether along the piers on the
Embarcadero, in Fisherman’s Wharf, where tourism has now
replaced fishing as the main source of income, at Crissy Field,
a former US Army airfield, at the yachting marina, in the
street canyons of the high-rise dominated financial district,
one of the leading economic centres in the USA, or around
Alamo Square with the picturesque, dreamily appearing Victorian wooden houses, everywhere fitness disciples indulge
their passion for running and physical exercise.
The inhabitants also enjoy their free time in the
Golden Gate Park, the city’s huge green lung, and in the small
parks, which – often crowning one of the more than 40 hills –
offer fantastic views of the city and bay. The furthest view
is promised by the “Breasts of the Indian Girl”, which is the
name given by the Spanish to the Twin Peaks. From up here,
the brightly lit Market Street looks like a pulsating lava flow
as darkness sets in. As one of the few diagonal streets in the
orthogonal street grid, it stretches from the Castro quarter to
the Ferry Building on the Embarcadero, into which the ferries once discharged their passengers, which they had ferried
across from the other side of the bay. As in the district around
Union Square with its exclusive brand boutiques, there are
countless shopping opportunities along Market Street. Most
of the public transport bus and tram lines as well as the BART
high-speed rail line converge here. One of the three cable car
lines that are still in operation ends at the Powell Street station. A trip with this unique form of transport is a must for
every visitor to the city.
The same holds true for a walk across the most
famous of all structures: the Golden Gate Bridge. Opened in
1937, since then it has connected San Francisco with Marin
County 67 meters above the entrance to San Francisco Bay.
Designed by Joseph Baermann Strauss, for 27 years it was the
longest suspension bridge in the world. It cost the lives of 11
construction workers. However, the structure withstood the
Loma Prieta earthquake of 17th October 1989, the biggest test
in its history, without any significant damage. Whenever its
227-meter high steel twin towers project above the fog or
the sun bathes the earthy orange of the anticorrosion protective coating in a golden light, this is impressive confirmation that it is, quite rightly, the landmark of the city and the
entire region.
❮ Frank Jörger
31
DEKRA SOLUTIONS
2
3
1
❯
Hilton Worldwide in brief
With more than 3,900 hotels the hotel group is currently present
in 90 countries around the world and offers each and every
guest an accommodation to suit his or her needs under ten brand
names. The company, which was founded by Conrad Hilton in
1919, has always been a trendsetter in the hospitality industry.
As the very first hotel chain, Hilton equipped their rooms with a
television set and, later, with an air-conditioning unit. The most
exclusive and also best-known hotel in the company’s ownership
is the Waldorf-Astoria in New York.
1
Vickie Vong greets new guests at the hotel reception.
DEKRA expert Justin Dunning has the receptionist
explain the check-in process to him in detail.
2
Staff such as Hanh My collect soap scraps from the
hotel bathrooms. They are pressed together to form
new bars for an aid project.
3
The DEKRA auditor pays a visit to the energy centre of
the hotel and goes through his checklist, ticking off the
relevant points for the two ISO certificates.
32
ISSUE 2.2013
Certification of a hotel chain
Always one step ahead
The hotels of Hilton Worldwide score points with guests for quality and
fresh ideas. In environmental protection, the Group also has assumed a
pioneering role in its sector and has been certified by DEKRA.
T
he Hilton Union Square in San Francisco occupies an entire block, which makes it one
of the largest and tallest hotels on the West Coast
of the USA. With 1,908 rooms and 150 suites,
guests will feel at home here with over a thousand
employees to take care of their needs.
Randy Gaines, Vice President responsible
for technical and organisational matters for the
Americas within Hilton Worldwide since 2009,
strikes a note of confidence: “We are the best
at what we do.” Hilton is the first hotel chain to
implement an internal system known as LightStay™, which measures, develops and improves
sustainability in all hotels. LightStay™ has saved
Hilton Worldwide hotels around USD 174 million
cumulatively, since it was introduced in 2009. The
Group’s hotels also recycle everything that can
be re-used: from collected soap remnants to discarded minibars.
Two years ago, the hotel group set about
getting its quality and environmental management systems certified under ISO 9001 and ISO
14001 with the support of DEKRA Certification,
which continues to be one of the largest volume
certifications of commercial buildings. “Within
three years we will have audited 138 hotels around
the world,” reports Nikki Hockenberger, Project
Manager at DEKRA Certification. In consultation with the head office of Hilton Worldwide in
Virginia, she coordinates the audit schedule of the
seven DEKRA experts in the regionally selected
hotels of the various brands.
Justin Dunning, Western Regional Manager, is one of the Hilton auditors. In addition to
hotels in London, Rome and Buenos Aires he also
had a closer look at the Hilton Union Square in
2011 when he audited the hotel as part of Hilton
Worldwide’s certification audits. He has worked
“DEKRA convinced us of the importance
of certification in accordance with international standards!”
Randy Gaines, Vice President of Engineering
for the Americas, Hilton Worldwide.
his way through the 60-page audit document point
by point, interviewed hotel employees and examined processes. “But no-one needs to fear me,”
he jokes. And there is absolutely no reason why
anyone should, the DEKRA expert says in praise:
“Hilton employees do not rest on their laurels.”
“We always want to be one step ahead,”
says Randy Gaines, a skilled gas turbine engineer. “The DEKRA audit reports help us become
even more efficient.” The company has already
achieved the goal of producing 20 per cent less
waste within five years, two years ahead of time.
With many years of experience in the hotel industry, Gaines recognises the importance of involving
employees in such projects. “This is the only way
we can ­succeed,” he acknowledges. “300,000 Team
Members across our owned, managed and franchised hotels play a vital role to further reduce our
impact globally.”
❮ Frank Jörger
Contact
Nikki Hockenberger
Project Manager
DEKRA Certification, Inc.
Phone +1.9 25.3 05-27 00 – 7 21 57
Fax +1.9 25.3 05-27 51
E-mail Nikki.Hockenberger@dekra.com
33
DEKRA SOLUTIONS
DEKRA staff in portrait
Total commitment
Yes, he is now fully occupied,
confirms Timo Rein. The 34-year-old
paramedic instructor at the DEKRA
Vocational and Rescue Services College
in Gummersbach is tasked with training the young rescue service assistants
and paramedics. His many years of commitment to the German Red Cross have
given him the experience he needs to
do this. To stay right up to date with the
­latest training developments, he continues to drive an ambulance two days
a month on a part-time basis. In addition, he organises the deployment of Red
Cross volunteers at the local level. He
manages to juggle all this with his family
– his wife and 14-month-old son. If practicable, he simply takes his family along
to the Red Cross conferences at the weekend. And he often finishes any remaining Red Cross organisational tasks in the
evenings. Once his child has been put to
sleep, it’s back to business, says the young
father with a happy smile. ❮
For eight years Timo Rein was a paramedic on ambulance call-outs in the district of
Oberbergischer Kreis. Today he passes on his knowledge to new recruits.
❯
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