service with a smile well done
Transcription
service with a smile well done
SERVICE WITH A SMILE WELL DONE CMS releases latest ‘star ratings’ / 4 Junior Volunteer reflects on rewarding summer / 4 HospiTell The William W. Backus Hospital VOL. 45, NO. 32 Windham Community Memorial Hospital backushospital.org • windhamhospital.org AUG. 5, 2016 Aisles of smiles New grocery store tours help promote healthy eating habits Brenda Viens, RD-N, left, a community dietitian at Backus Hospital, leads a discussion about making healthy choices and eating on a budget during a supermarket tour of ShopRite last week. Those participating included, from left, Gail Schor, Christine Steliga and Mary Hudspeth. The tours are part of the Just Ask program which originated at Backus Hospital and are now available at several ShopRite’s throughout the state. A weekly newsletter for East Region employees, volunteers, patients and friends. STORY, PAGE 3 HOSPITELL 2 Gift Shop Items of the Week BACKUS Angel lockets Many colors and styles. $19.95 WINDHAM August 5, 2016 What’s your ‘best practice’ As Hartford HealthCare mobilizes to improve our patient/customer experience, we know that great things are already happening in our offices, on our units and in our patient rooms every day. The next step is to make sure that these “best practices” are shared across the system so that we can create one exceptional experience at every location that displays the HHC logo. The HHC Patient Experience Council would like to hear about what you are already doing and what new ideas you have to improve patient experience. Please help us to spread our best practices by submitting yours for review. Your submission should explain what you are doing and how it has had a measurable impact on improving patient experience. All submissions should explain how the practice relates to least one of the HHC 2016 Experience focus areas — Service, Communication and Environment. The council, comprised of leaders across the system, will evaluate every entry. The best of the best will be celebrated at our next patient experience event and the implementation of the practice will be encouraged system-wide. If you would like to submit a best practice for consideration, please visit our Patient & Customer Experience page on HHC Connect to find answers to your frequently asked questions (FAQs) and an electronic submission form. If you have questions, please contact one of HHC’s Strategic Experience Advisors. Cardiac support group meets next Aug. 10 Cotton summer tops Stay cool with these breezy new looks for sale now at the Auxiliary to Windham Hospital Gift Shop. BACKUS Gift Shop HOURS: Mon. - WED. / 9:30 a.m. – 7:30 p.m., THURS. - FRI. / 9:30 a.m. – 6:30 p.m., Sat. / 9:30 a.m. – 4 p.m., Sun. / 1 – 4 p.m. Windham GIFT SHOP HOURS: Mon. - Fri. / 9 A.M. - 4 P.M. About HospiTell HospiTell is published each Friday by the Communications Departments of The William W. Backus Hospital and Windham Hospital. Employees, medical staff and volunteers can have HospiTell e-mailed to their homes by sending a request to hospitell@hhchealth.org To submit news: E-mail: steve.coates@hhchealth.org Fax: 860.892.6964 Deadline: Wednesdays at noon The Backus cardiac disease support group will host its next session on Wednesday, Aug. 10, from 6-7 p.m. in the hospital’s library. The support group is open to anyone who needs support in managing cardiac disease. If you have questions, please call 860.889.8331, ext. 2128. Healing Touch class planned for Sept. 10-11 A Healing Touch Level I class is scheduled for Sept. 10-11 at Windham Hospital. Learn the principles and practice of Healing Touch methods for personal and professional use. Tuition is $365. Limited partial scholarships are available. Please contact Paula Novak at 860.889.8331, ext. 2163 for more details. Upcoming Auxiliary vendor sales Backus: A.S. Sales will be the featured dealer for the next Backus Auxiliary vendor sale Friday, Aug. 5, from 9 a.m. to 4 p.m. in the main lobby conference rooms. Items include Reebok sneakers and more. Windham: Alexander’s Uniforms will be the featured dealer for the next Auxiliary to Windham vendor sale Thursday, Aug. 11, from 9:30 a.m. to 4:30 p.m. in the atrium. All sales by each auxiliary benefit the host hospital! August 5, 2016 3 HOSPITELL Grocery tours promote healthy eating For many, the first steps in achieving a healthier lifestyle are taken in the aisle of their local grocery store. But when you’re trying to eat healthier, shopping for the right ingredients can be a daunting and expensive task. Backus Hospital is teaming up with ShopRite Supermarket in Norwich to make that process a little easier by offering shoppers personal, aisle-toaisle tours of the store to help them shop healthier and more efficiently. The tours, which are being led by Backus and Thames Valley Council for Community Action (TVCCA) dietitian Brenda Viens include tips on how to save money by comparing fresh, frozen, and canned food prices, selecting and storing perishable food items, using unit prices to stretch your food dollar, and explaining how ShopRite’s color coded shelf tags make it simple to find healthy foods. The series is part of Hartford HealthCare’s “Just Ask” program which originally began as a partnership between Backus Hospital and several dozen local restaurants to offer customers heart healthy, low fat and low sodium menu choices. ShopRite in Norwich came aboard in early 2016 and now promotes the program by displaying Just Ask signage throughout the store to help customers make healthier choices and by encouraging staff to help customers choose healthier foods. The program COVER STORY Brenda Viens, RD-N, right, a community dietitian at Backus Hospital, leads a discussion about making healthy choices and eating on a budget during a tour of ShopRite in Norwich. Taking part in the tour were, from left, Mary Hudspeth, Gail Schor and Christine Steliga. has been so successful that it is now also being offered at ShopRite stores in New London, Canton and West Hartford; and soon in Southington, Waterford and Bristol. “You might think that eating healthy is really expensive. It doesn’t have to be,” said Viens as she kicked off the first grocery tour on July 29 in Norwich. “This is the best thing I’ve done for myself in months,” said Christine Steliga of Norwich, who was part of the grocery store tour. “It was great to able to go through the supermarket with [a dietitian from Backus] who took us through every aisle and department to show what is nutritionally good for me, how to read labels appropriately and how to be aware of the different products that are available to keep me healthy. n To view a video of the ShopRite tour, visit www.backushospital.org Food is medicine. This is excellent and I would do it again.” Backus and ShopRite will host more tours in the coming months, including programs focused specifically on heart health, diabetes, and weight loss. “It’s a wonderful partnership. We care about the people in our community and we want them to make healthy choices. The customers were really engaged [during the tour]. They asked great questions,” said Tracey Leary, RPh, Pharmacy Supervisor at ShopRite Backus Auxiliary mini-golf tournament returns Sept. 24 The Backus Hospital Auxiliary will host its 13th annual Mini-Golf Tournament on Saturday, Sept. 24, at the Knolls and Holes Course at Odetah Camping Resort in Bozrah. Registration starts at 10:30 a.m. with the tournament kicking off at noon. Award presentations and a full-course buffet will begin at 2 p.m. The event will also include live and silent auctions. Tickets are $75 per participant and are on sale at the Backus Gift Shop and the BOCC Gift Shop. Players must be 21 or older to participate. For tickets or sponsorship information, call 860.889.8331, ext 2259. HOSPITELL 4 August 5, 2016 CMS releases latest ‘star ratings’ Backus Hospital has received four out of five stars for quality in the latest “Overall Hospital Quality Star Rating” from the federal Centers for Medicare and Medicaid Services. Backus is the only hospital in Connecticut to receive four stars under the program, which ranked 3,662 hospitals around the country on a scale of one to five stars. Windham Hospital received three stars under the rating system. No Connecticut hospitals received five stars. Dr. Rocco Orlando, senior vice president and chief BACKUS BEAT medical officer for Hartford HealthCare, says while the CMS Star System does use some flawed methodology and is “very much a work in progress,” that some components do reflect real quality measures, such as hospitalacquired infections and avoidable surgical complications. “All five acute care hospitals in the Hartford HealthCare system continue to work in concert to improve quality and safety,” Orlando said “I want to thank our hospital staff, medical staff and community of providers who are dedicated to quality care for our patients,” said Bimal Patel, HHC’s East Region President. Being a Junior Volunteer has many rewards For example, on a typical There are few things day in summer, the Junior that can be considered Volunteers start early and more rewarding than leave late. We are the ones voluntary community putting together patient service; and programs packets and delivering mail both engaging and truly and meals; we sort paperconducive to their benwork and build charts; we eficiaries are fewer still. assemble tabs and stamp I can say from personal envelopes. We receive paexperience that Backus NITHYA tients, transport them, and Hospital’s Junior VolunPRAKASH help them leave — we are teer Program is one such often the last people they program, for more than a see. Simple tasks, yes, but mitigated few reasons at that. not only by the camaraderie we build More than simply being a place over the course of months but also by to regularly meet and converse with the knowledge that we are genuinely friends both old and new, the Junior helping people. Volunteer Program allows its particiThe Junior Volunteer Program is pants to be integral parts of a producwhat allows us the opportunity do this tive and professional environment; and more — the opportunity to mentor though our role seems small, it is an each other, to learn about the operaimperative one in both the improvetion of a hospital, to observe profesment of patient experience and the sionalism in a real work environment. expedition of administrative tasks. Moreover, it gives us experiences that simply can’t be obtained anywhere else: like the chance for a 15-year-old girl to sit and speak quietly with a patient in the Critical Care Unit, and so learn the value of life, as I once did. The Backus Junior Volunteer Program is far from cursory; it is not simply something for local high school students to put on their college applications. And its participants are far from decorative; they are the grease that oils the cogs — at least in the months of summer. It is a program surely unique to the hospital that fosters it, and it is truly an honor to be able to freely give our time in this way — after all, we get something invaluable in return. Nithya Prakash is a Backus Junior Volunteer who recently graduated from NFA and will attend George Washington University this fall Skybox seats available for Keith Urban at Mohegan Sun Special skybox tickets are now available for the Nov. 18 Keith Urban concert at Mohegan Sun Arena, with proceeds to benefit the Backus Volunteer Bridge Program. The tickets, graciously donated by the Mohegan Tribe, are $150. They can be purchased by contacting Mary Brown at mary.brown@hhchealth.org or the Backus Volunteer Office at ext. 6320. The show, which will also feature Brett Eldredge and Maren Morris, begins at 8 p.m. The skybox includes complementary hors d’oeuvres and a cash bar. The Backus Volunteer Bridge Program enhances the experience of 100 young volunteers each summer, offering networking, job shadowing and many other opportunities. August 5, 2016 5 HOSPITELL Here's ! u o y o t n A weekly roundup of kudos from staff and patients. Please email your submissions to virginia.james@hhchealth.org by noon on Wednesdays. Editors reserve the right to edit submission for length and grammar. Windham paramedics shine during home delivery Kyle Ridenour and Kudos to Windham Paramedics ing to bring a new baby Rory Leslie for their role in help cted home delivery into the world during an unexpe limantic Fire Department recently. Kyle, Rory and the Wil d after a 9-1-1 call of arrived on the scene and assiste about to deliver. They a patient who was in labor and d with the delivery. The arrived on the scene and assiste ially; but with intervenbaby had a low Apgar score init and was able to begin tion, the baby improved quickly and baby were transportnursing during transport. Mom directly from scene with ed safely to OB unit at Windham the ED. coordination between EMS and , EMS Program Manager RRT P, MT— Bill Muskett, NRE Who was th at masked w Our apologie oman? s for failing to mention Win dham ED Nu rse Pam Purcell, RN, in our co ve r photo from th e July 15 issu e of HospiTell. Pa m is pictured with Jen Clach rie, RN, Clinic al Educator, East Region Emer gency Servic es and Patric k Turek, Hartf System Direc ord HealthCar tor of Emerge e ncy Managem Department ent during th of Public Hea e lth Ebola read at Windham iness site visi on July 12. Pa t m donned the p gear for the ex rotective ercise at Win dham. Thanks Angel Otano, to Pam and RN, who also donned the ge Backus ED, w ar , from the ho also and to everyone wh and beyond o went above during the D PH visit. —Steve Coate s, Senior Com munications Specialist Backus and Windham h ospitals Way to go, Katheleen and Barbara Congratulations to Katheleen Breault, RN, Nurse Care Manager at Backus on achieving her Bachelor of Science in Nursing degree from Chamberlain College of Nursing and to Barbara Oliveira, RN, Nurse Case Manager at Windham Hospital on achieving her Master’s in Public Health degree from UMass Amherst. I am very proud of these ladies! — Giselle Goupille, RN, MSN Regional Manager, Care Management Hartford HealthCare East Region The Windham Hospital Emergency Department officially began its journey into H3W Daily Management by holding its first daily huddle on Aug. 3. The daily model moves from the monthly rhythm of work group meetings to a daily rhythm by incorporating 15-minute daily huddles with standardized visual tracking for key metrics and results, daily coaching and follow-up. Pictured, from left, are huddle leader and EMS Manager Bill Muskett, Emergency Department Medical Director Mark Dziedzic, MD; huddle leader and ED Nurse Manager Meghan Hilliard and H3W Facilitator Paul Simeone. HOSPITELL 6 News from the EAG weekly prize winner for Aug. 5 Discount movie tickets n Discount Lisbon Landing Digiplex movie tickets are available through Cathy Saunders in Diagnostic Imaging or Donna McLaughlin in Food and n Jennifer Telford — Palliative Care Nutrition. We are pleased to offer the tickets to CarMike Cinemas for $8. Call Cathy Saunders at ext. 2105 to collect your prize. About the EAG n The EAG is a small team of employees who plan and coordinate fun and discounted activities for all Cancer group meets Wednesdays Windham Hospital hosts a weekly cancer support group on Wednesdays from 5:30 7 p.m. in the Johnson Room off the main lobby. Pre-registration is preferred. For more information or to register, call 860.456.6770 or 855.HHC.HERE. Backus Café menu August 5, 2016 WHAT’S UP AT WINDHAM employees. Contact the group by emailing Donna McLaughlin at donna. mclaughlin@hhchealth.org. Weight Watchers group meets weekly Weight Watchers meetings are held in the Windham Hospital Family Health Center Tuesdays at 4 and 5 p.m. in the second floor conference room. All employees and hospital insured partners are welcome. Sunday, Aug. 7 baked chicken tenders / baked sweet potato fries / fresh steamed broccoli / au bon pain vegetarian chili Monday, Aug. 8 ENTREES: chicken francaise / pesto crusted cod / SOUPS: vegetable beef barley / black bean and chicken / SIDES: lemon rice pilaf / au gratin potatoes / cauliflower and snow peas Tuesday, Aug. 9 ENTREES: pesto primavera / taco salad bar / SOUPS: lobster corn bisque / roasted poblano and chicken chili / SIDES: fresh steamed carrots / steak cut french fries Wednesday, Aug. 10 ENTREES: chipotle flank steak / grilled chicken / grilled peach, praline bacon and walnut salad / SOUPS: roasted corn / italian wedding / SIDES: fresh asparagus / sweet potato wedges / herbed quinoa Thursday, Aug. 11 ENTREES: sweet and sour asian chicken / orange beef stir fry / SOUPS: chicken orzo / potato leek / SIDES: sesame green beans / white rice / vegetarian egg roll Friday, Aug. 12 ENTREES: carne slider / fried clams / SOUPS: pasta fagioli / new england clam chowder / SIDES: carrots and squash / cole slaw / french fries Saturday, Aug. 13 stuffed shells with meat sauce / wild rice blend / garlic bread / corn / french onion soup DAILY FARE: A variety of pizza, sandwich and burger options are available on a rotating basis The Backus cafeteria is open daily from 6:30 a.m. to 6:30 p.m. Hot food is served from 6:30-10:30 a.m.; 11 a.m. to 2 p.m. and 5-6:30 p.m. August 5, 2016 7 HOSPITELL Heart Walk moves to new site Backus and Windham hospitals have once again committed to participating in the American Heart Association’s Eastern Connecticut Heart Walk (previously known as the Rocky Neck Heart Walk). The event is moving to a new location this year and will take place on Sunday, Sept. 25, at the Mohegan Reservation in Uncasville. The East Region has set a goal to raise $10,000 and we need your help to make this a reality. Please consider: n Joining as a Team Captain and recruiting fundraising walkers n Joining a Team as a fundraising walker n Making a personal donation to support our efforts Register today by visiting http://bit.ly/29xckTv There is no registration fee or a minimum amount you must raise to participate. If you have any questions or need assistance registering, please contact Steve Coates at steve.coates@ hhchealth.org or 860.634.4477. Walkers head out at the start of last year’s Heart Walk at Rocky Neck State Park. This year’s walk will take place on Sunday, Sept. 25. Laura Beth Seder Memorial Golf Tournament set for Oct. 7 The Backus Hospital Office of Philanthropy and Development will host the Laura Beth Seder Memorial Golf Tournament on Oct. 7, at the Mohegan Sun Golf Club in Baltic. Registration will begin at 10 a.m., followed by a shotgun start at 11 a.m. and a reception at 4:30 p.m. Sponsors receive priority registration. To register or re- quest sponsorship information, contact Genevieve Schies, Backus Development Program Manager, at 860.823.6331 or visit www.backushospital.org/seder-golf. All funds raised from this event will be directed to the Laura Beth Seder Memorial Fund in support of the Backus Breast Health Initiative. broiled salmon / zucchini, squash and roasted red peppers / spaghetti Monday, Aug. 8 ENTREES: oven fried chicken breast / beef lasagna / SOUPS: minestrone / broccoli cheddar / SIDES: mustard greens / roasted vegetables / sour cream and chive potato / baked beans Tuesday, Aug. 9 ENTREES: baked fish with avocado pineapple salsa / garlic herb pork loin / SOUPS: thai red curry / loaded potato / SIDES: fresh steamed broccoli / fresh steamed carrots / lemon orzo Wednesday, Aug. 10 ENTREES: thyme and garlic roasted turkey breast / black bean burrito / SOUPS: potato chowder / italian wedding / SIDES: grilled asparagus / mint scented peas / spanish rice Thursday, Aug. 11 ENTREES: sesame chicken with vegetables / meatloaf with gravy / SOUPS: chicken noodle / cream of mushroom / SIDES: green beans / steamed brown rice / whipped potatoes Friday, Aug. 12 ENTREES: cumin chicken breast / pesto crusted cod / SOUPS: roasted tomato / new england clam chowder / SIDES: fresh steamed carrots / corn on the cob / fingerling potatoes Saturday, Aug. 13 blackened tilapia with red beans and rice / grilled vegetables Sumner Café menu Sunday, Aug. 7 DAILY FARE: A variety of pizza and burger/chicken/sandwich options are available on a rotating basis The Sumner Café open from 6:30 - 10:30 a.m.; 11:15 a.m. - 1:30 p.m.; 2 - 2:30 p.m. and 3 - 6:30 p.m. Hot food is served from 6:30 - 9:30 a.m.; 11:15 a.m. - 1:30 p.m.; and 5 - 6:30 p.m. HOSPITELL 8 August 5, 2016 GENERAL STORE General Store is a free classified ad section for the benefit of East Region employees, retirees, medical staff and volunteers. We welcome your submissions by the hospital Intranet, fax (860.892.6964), mail or by e-mailing hospitell@hhchealth.org. The deadline for submissions to be included in each Friday’s HospiTell is Wednesday at noon. HospiTell will include community events for not-for-profit organizations based in eastern Connecticut that are open to the public and free of charge. We do not accept ads for real estate, firearms or personal ads. Please do not list hospital phone numbers or hospital e-mail addresses for responses. You must submit your item weekly if you want it to appear more than one week. To have HospiTell e-mailed to you, or for questions about the General Store, please call Ginny James, Backus Corporate Communications, at 860.889.8331, ext. 4211, or e-mail her at virginia.james@hhchealth.org. FOR SALE WANTED 2008 GULF STREAM MACO 30FBHS — Fifth-wheel camper, excellent condition, minimal miles, sleeps eight, two bathrooms, one owner, includes hitch, various extras, can deliver within 100 miles. Call 860.908.7339. VENDORS — For a tag sale on Saturday, Sept. 17 from 9 a.m. to 3 p.m. at 387 Route 32, Franklin. $25 for a 10-by-10-foot space. To reserve space, please mail your name, address and phone number to Jan DeCarlis, 41 Meetinghouse Hill Road, Franklin, CT, 06354. Check payable to Friends of Ashbel Woodward House Museum, to which 100% of the proceeds will be donated. Call with questions. 860.917.0520. GAZELLE EXERCISE MACHINE — $75 or best offer. Call 860.642.6428. SPINNING BIKE — Like new, asking $200, can send pictures. Call 607.426.3072. MISC. ITEMS — Red tandem, twoperson Emotion kayak, like new, includes paddles, asking $550. 1995 Red Subaru Legacy, 260,000 miles, runs, needs work, asking $750. LeBra car hood protector, new, fits all Toyota Camry cars, $40. Women’s Harley Davidson black boots, like new, size 10 medium, asking $55. Text or call and please leave a message 860.705.5663. FREE THREE MALE GUINEA PIGS — Very friendly, two cages. Call 860.204.8140. CRAFTERS/VENDORS — Scarecrow Festival, Saturday, Sept. 24, Preston City Congregational Church, Preston. Call 860.887.4647 or email scarecrow festivalcrafters@hotmail.com. VENDORS — Divine Providence Church is seeking vendors for its Harvest Festival/Flea Market to be held on Saturday, Oct. 22. For more information call 860.718.5921. VENDORS — For the Kris Kringle Fair, Saturday, Nov. 12 from 9 a.m. to 4 p.m. at Saints Peter & Paul Church, 181 Elizabeth St., Norwich. Please apply by calling the Rectory at 860.887.9857. VENDORS — Craft, Hobby and Product Show, Saturday, Nov. 19, at the Lebanon Fire Safety Complex, Goshen Hill Road, Lebanon. Sponsored by Lebanon Volunteer Fire Department Ladies Auxiliary. Call 860.208.3554. EVENTS YOGA IN THE PARK — 5:30-6:30 p.m. on Tuesdays and/or Thursdays, Aug. 9, 11, 18. Offered by the Norwich Recreation Department at Mohegan Park Lakeside Pavilion. Cheryl Hughes, a 200 E-RYT instructor, will guide the evening practice outdoors, if it rains, the inside of the pavilion is available for use. Fees: Walk-ins are $10 for residents, $12 for nonresidents. NORWICH GRANGE FAIR — Saturday, Aug. 6, 9 a.m. to 2 p.m. at 174 West Town St., Norwich. Tag sale, live country music, country store, raffles, silent auction, blue ribbons, cash prizes, exhibitors invited. Call 860.887.3145. CLASSIC CAR & TRUCK SHOW — Saturday, Aug. 13 from 10 a.m. to 2 p.m. at Holy New Martyrs Church, 364 Backus and Backus Plainfield Emergency Care Center paramedics Jeanna Zavistoski, left, and Sandra Evans, right, are joined by American Ambulance’s Eric Buckland, center, as they get ready to throw out the first pitch before the Connecticut Tigers game Friday, July 29. The CT Tigers were promoting First Responder Night in conjunction with Backus and Windham hospitals. Canterbury Tpke., Norwich. Trophies awarded, admission is one nonperishable food item to benefit the Soup Kitchen, music by DJ “The Pom,” vendors, great food, tag sale. Chicken Barbecue — Saturday, Aug. 20 from 4-6 p.m. at the Voluntown Baptist Church, 52 Main St. Dinner includes chicken, baked potato, corn, and cole slaw. Dine-in or take-out available. Adult dinner tickets are $11 and children (under 12) are $5. For tickets, call the church at 860.376.9485. NORWICH ARTS CENTER FUNDRAISER — Friday, Sept. 23, at the Norwich Inn and Spa. An evening of fine food, lively music, cocktail hour, silent auction, dinner, entertainment by Cabaret to Go. Tickets, $125 per person. Call 860.608.2088 or email dljewell@ sbcglobal.net. ANNUAL SCARECROW FESTIVAL — Saturday, Sept. 24, at Preston City Congregational Church, Preston. Crafters and vendors needed. Call 860.887.4647 or e-mail scarecrow festivalcrafters@hotmail.com. Next Backus blood drive Aug. 29 Backus will host a blood drive today — Monday, Aug. 29, from 7:30 a.m. to 5:30 p.m. in the hospital’s main lobby conference rooms at 326 Washington St. in Norwich. To make an appointment to give blood, call 860-889-8331, ext. 4211 or 800-733-2767.
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