Service with a smile

WELCOME ABOARD
HHC names new Neuroscience
Institute leader / 4
A SHOT IN THE ARM
Flu inoculation clinics, deadlines
announced / 6
HospiTell
The William W. Backus Hospital
VOL. 45, NO. 38
Windham Community Memorial Hospital
backushospital.org • windhamhospital.org
SEPT. 16, 2016
Service with a smile
New central customer experience office
brings new roles to the East Region
Straetegic Experience Advisors Mindy Kivlin, second from left, Leah Russack-Baker, center,
and Patient Advocate Dawn Simoneau, right, speak with patient Joe Sheflott, second from
right, and his mother Patricia Sheflott about their stay at Backus. Hartford HealthCare
is taking steps to further improve upon patient satisfaction by creating a centralized
Office of Patient/Customer Experience.
A weekly newsletter for East Region employees, volunteers, patients and friends
STORY,
PAGE 3
HOSPITELL
2
Sept. 16, 2016
Gift Shop
Items of the Week
Making a Difference
Together … by Living Our Values
BACKUS
Snack Worthy snacks
AWARD
Now available at the gift shop.
Every day, teams across Hartford HealthCare Connect to Healthier by working
together to provide higher quality care and service.
The annual Making a Difference Together Award recognizes this vital
cross-system collaboration.
The next Making a Difference Award will be presented in December.
For more information or to nominate a team, please visit HHC Connect.
Deadline: September 23, 2016
WINDHAM
Available everywhere
BACKUS Gift Shop HOURS: Mon. - WED. / 9:30 a.m. – 7:30 p.m.,
THURS. - FRI. / 9:30 a.m. – 6:30 p.m.,
Sat. / 9:30 a.m. – 4 p.m., Sun. / 1 – 4 p.m.
Windham GIFT SHOP HOURS:
Mon. - Fri. / 9 A.M. - 4 P.M.
About HospiTell
HospiTell is published each Friday by
the Communications Departments
of The William W. Backus Hospital
and Windham Hospital. Employees,
medical staff and volunteers can have
HospiTell e-mailed to their homes by
sending a request to
hospitell@hhchealth.org
To submit news:
E-mail: steve.coates@hhchealth.org
Fax: 860.892.6964
Deadline: Wednesdays at noon
9761 July16
All natural Snack Worthy treats
for sale now in the Auxiliary to
Windham Hospital Gift Shop.
Upcoming Auxiliary
vendor sales
Backus: Tastefully Simple will
be the featured dealer for the next Backus Auxiliary vendor sale Friday,
Sept. 9, from 9 a.m. to 4 p.m. in the MOB/cafeteria alcove. Items include
easy-to-prepare foods, gifts and more.
Windham: Bag Ali will be the featured dealer for the next Auxiliary
to Windham vendor sale Friday, Sept. 30, from 9:30 a.m.
to 4 p.m. in the Bernard & Desrosier rooms.
All sales by each auxiliary benefit the host hospital!
Sept. 16, 2016
3
HOSPITELL
Patients’ concerns come first
Creation of HHC Customer Experience office includes new roles for East Region
Inside our operating rooms, examining rooms, emergency rooms and
patient rooms, Backus and Windham
hospitals deliver top-notch clinical
care every day.
But, when patients leave the hospital are they totally satisfied with their
experience? Maybe all they remember
from their stay is: “the food was cold”;
“someone was rude to me;” “the floor
was noisy; or “my provider didn’t
communicate properly with me and
my family.”
As part of an effort to improve the
patient experience, Hartford HealthCare has created a
centralized Office
of Patient/Customer Experience and
identified three
areas most in need of attention —
service excellence, environment and
communication — and has committed to implementing six best practices
aimed at addressing some of the top
staff and customer concerns. Best
practice areas are: interactive leadership rounds, clinical nurse manager
rounding, purposeful hourly rounding, standardization of educating staff
about the patient experience, patient
and family advisory councils, and the
standardization of patient journals.
The team is led by interim Chief
Experience Officer Stacie Pallotta, a
consultant with Press Ganey who in
the past served as senior director of
the Office of Patient Experience at the
Cleveland Clinic.
“This organization is so ready for
this sort of work. And we cannot
afford not to do it,” Pallotta says. “If
people don’t come here, nothing else
matters,’’ Pallotta said. “We have to
deliver not just on high-quality clinical
care but on the patient experience.”
The Office of Patient/Customer
Experience consists of Strategic Ex-
COVER
STORY
If people
don’t come
here, nothing
else matters.
n Stacie Pallotta,
interim Chief Experience Officer
perience Advisors in each region, the
Behavioral Health Network and Hartford HealthCare Medical and patient
advocates in each region.
“Having this structure in place and
having our staff engaged to make improvements is crucial in our efforts to
enhance the patient experience. This
is a top priority for all of us at Backus
and Windham hospitals and across
Hartford HealthCare,” says East Region
President Bimal Patel.
Adrianne DeVivo, Manager, Patient
Advocacy and Complaint Management for HHC, oversees Hartford
HealthCare’s four patient advocates
who work directly with patients to address and resolve their concerns and
complaints.
“One of the keys to improving the
patient experience is consistency.
Patients need to know that the quality
of care they receive and our approach
[to care] will be at the same high level
whether they’re going to Backus,
Windham or Hartford,” DeVivo says.
The strategic experience officers
work with leaders and staff to focus
on the six best practices areas, establish new best practices to improve the
patient experience, and share those
practices across HHC.
“We are working to create that
one unique, excellent relationship
with our patients, a relationship that
will make us the customer’s choice
of where to go for care,” says Mindy
Kivlin, East Region Strategic Experience Advisor.
East Region Patient
Experience contacts
n Mindy
Kivlin:
Strategic
Experience
Advisor —
860.425.5938
(Backus)
860.456.6850
(Windham)
Kivlin
n Leah
RussackBaker, Ed.D,
LADC: Strategic Experience
Advisor —
860.425.5939
(Backus)
860.456.9116,
Russack-Baker
ext. 2732
(Windham)
n Dawn
Simoneau:
Patient
Advocate —
860.889.8331,
ext. 6828
(Backus)
860-456-6107
(Windham)
Simoneau
Staff engagement and interaction
with their strategic patient experience
advisors is critical to improving the
patient experience.
“We are influencers, communicators, connectors and solution focused
change agents that impact the patient
See PATIENTS, page 4 4
Emergency Department with private beds. This will offer a more versatile and efficient means
provide medically appropriate care there when overnight stays are needed. Bradley, with its n
HOSPITELL
ambulatory surgery center and
services, will continue to be the focal point Sept.
of care
for Southin
16, 2016
Dr. Alberts named Neuroscience Institute chief
Vendor-supplied services
- We have reached out to vendors who supply Hartford HealthCare with goods and services, a
asked them to participate
inInstitutes’
our expense
reduction
and cost
containment
University
Medical
Center,
Northwest- efforts.
Hospital. Assignificantly
with our other
Dear Colleagues:
ern University
Medical
School and of supplie
physicians-in-chief,
he will
report to ensure
will workthe
with our
clinical and quality
councils
that greater
standardization
It is my privilege to announce
Northwestern
Memorial
Hospital
in value o
me; in his safety
capacityand
at Hartford
Hospi- Our business
appointment of Mark J. results
Alberts, in
MD,
both improved
cost savings.
partners
recognize
the
Chicago. He is a member of The Joint
tal, he will
report to Dr.
John Greene
FAHA, as physician-in-chief
of the
strong
and responsive
healthcare
system
such as ours.
Commission’s Technical Advisory
Jr., vice president
Hartford HealthCare Neuroscience
Panel on challenges
Comprehensive
Stroke
Cenof
Medical
Affairs
Institute.
We believe these actions are sufficient to meet the financial
we face
today.
ters,
a
fellow
of
the
American
Heart
for
our
Hartford
Dr. Alberts is a nationally reAssociation and co-chair of the Brain
Region. He will
nowned physician leader, educator
It is important to note that we are not simply cutting.
Attack Coalition.
partner with
and healthcare executive. His cliniDr. Alberts and his wife and famWendy Elberth,
cal and leadership experience will
As a successful organization,
we must invest heavilyily
inwill
therelocate
jobs, technologies
and facilities tha
to Connecticut, and
vice
president
of
help set world-class standards for
need
to continuethe
asNeuroscience
leaders in the new world of healthcare.
begin working here in early 2017.
our growing neuroscience
programs.
It is a testament to the strength of
Institute, who has
His track record in leading high-perWe are
working been
hardinstrumento complete our
HHC
Unity:
CareConnect
towe
launch
the Epic
our
Instituteinitiative
model that
have been
forming teams, and helping
complex
Dr. Alberts
electronic
health
record
and
create
a
strong
platform
for
data
analysis
so
that
we
can
help kee
successful
in
attracting
another
retal
in
creating
organizations gain recognition for
nowned
physician
leader
to Hartford
populations
We haveof
just
our
new HHC
Cancer
Institute
facility
at The Hospit
the foundation
ouropened
programs
and
their high quality neuroscience
care, healthy.
HealthCare. With
superb leadership
growing
services,toespecially
will be instrumental as Central
we continue
Connecticut.
Weour
continue
focus onour
the programmatic
development
of our service lin
supporting
our exceptional
clinical care clos
Headache Center
andand
Moveto develop Hartford HealthCare’s
for orthopedics, new
neurosciences,
cancer
cardiac care.
With our
patients preferring
expertise,
we
are
realizing
our
vision care ce
ments
Disorders
Center.
Institute model.
home, we are expanding our outpatient options, with new and convenient ambulatory
to create true centers of excellence
Dr. Alberts
His academic accomplishments,
throughout our service
area.comes to us from the
in core service lines. This is a key
University of Texas Southwestern
publications, leadership and clinical
component of HHC’s strategy to better
Medical Center in Dallas, where he is
contributions have earned him naThese investments not only serve our patients, they also provide new employment and
serve our patients and customers, envice
chair
of
clinical
affairs
and
hostional and international recognition,
professional-development opportunities for our staff and create entirely new categories of
hance access to top-quality care and
pital neurology for the Department
including the Neurologist Pioneering
healthcare jobs. This is why we are investing in care coaches and coordinators, case manager
grow the expertise of our system.
of Neurology and Neurotherapeutics
Award from the Society of Vascular
chronicHe
conditions,
specialists
informatics and data
analytics.
Please
join me in welcoming Dr.
and and
medical
director in
of neurology
and Interventional Neurology.
is
Alberts
to
our team, and thanking
services
for
UT
Southwestern
Unirespected for his research, publicaWe
know
that
change
is
difficult,
but
it
is
essential
if
we
are
to
keep
our promise
Wendy for the
exceptional
work to
sheour patien
versity Hospitals. He is a professor of
tions and lectures throughout the
families. Thank
you for
everything
you do
dayher
oncolleagues
behalf of have
those
we to
serve.
done
creNeurology
at UT
Southwestern
andeveryand
world at major medicaland
meetings.
ate our Neuroscience Institute.
is board certified in neurology and
Working collaboratively with physiSincerely,
vascular neurology.
cians and healthcare providers
across
Sincerely,
After receiving his undergraduate
a spectrum of areas, Dr. Alberts has
degree magna cum laude from Duke
been acclaimed for helping develop
University, Dr. Alberts earned his
national standards for hospitals to
medical degree from Tufts University
qualify as stroke centers.
Jeffrey A. Flaks
School of Medicine in Boston with
In addition to his Institute role, Dr.
President
Executive Vice President
Executive Vice President
medical honor society honors. He has
Alberts will also provide leadership
Chief Executive Officer
Chief Operating Officer
and Chief Operating Officer
held leadership positions at Duke
as Chief of Neurology at Hartford
PATIENTS,
from page 3
experience by building a consensus with all staff to understand that collectively, at all levels clinical and nonclinical,
we all make an impact and are committed to the continuous improvement and care of our patients,” said East
Region Strategic Experience Advisor Leah Russack-Baker,
Ed.D, LADC.
East Region Vice President of Operations and Clinical
Services Cary Trantalis, RN, MSN, says improving the pa-
tient experience is a team effort.
“Every person matters when it comes to improving the
patient and family experience. It should always be on the
minds of all of our staff whether they work in clinical or
non-clinical areas. The good news is that we’ve built a
strong foundation with our H3W Leadership Behaviors
that helps empower staff to make rapid change to improve
customer satisfaction.”
Sept. 16, 2016
5
HOSPITELL
Backus surgery team honored for quality
The American College of Surgeons
National Surgical Quality Improvement Program (ACS NSQIP®) has
recognized both Backus Hospital,
along with
Hartford Hospital, for achieving meritorious
outcomes for
surgical patient care. Backus and
Hartford are among the only 61 out
of 615 hospitals considered to receive
this distinction nationwide.
ACS NSQIP participating hospitals
are required to track the outcomes
of inpatient and outpatient surgical
procedures and then analyze their
results. These results direct patient
safety initiatives within the hospital
and impact the always improving
quality of surgical care.
“This is an impressive accomplishment and is a testament to our
talented medical staff and our entire
surgery team at Backus Hospital —
once again proving that we offer the
BACKUS
BEAT
safest and highest quality care to
our patients,” said Bimal Patel, East
Region President.
The ACS NSQIP recognition program commends a select group of
hospitals for achieving a meritorious
composite score. That composite
score was determined through a
weighted formula combining eight
outcomes including mortality, cardiac (cardiac arrest and myocardial
infarction,) pneumonia, unplanned
intubation, ventilator (greater than
48 hours), renal failure, surgical site
13th Annual
MINI
GOLF
Cardiac support group
meets next Oct. 12
The Backus cardiac disease support group will host its next session on
Wednesday, Oct. 12, from 6-7 p.m. in
the hospital’s library.
Please call 860.889.8331, ext. 2128
to learn more.
JOIN US!
A good time for a
great cause!
TOURNAMENT
to benefit the
Backus Hospital Auxiliary
The East Region family
offers its condolences to
n Harlene Husted, RN, E-3, and
family, on the loss of her father. We
wish you comfort and safe travels
with family in the Philippines.
n Dianne Niles, MUC, E-3, and
family, on the loss of her father-in-law
and mother-in-law, who passed within
days of each other after 62 years
of marriage.
infections (SSI) including superficial
incisional SSI, deep incisional SSI and
organ/space SSI, and urinary tract
infections (UTI.)
ACS NSQIP is the only nationally
validated quality improvement program that measures and enhances
the care of surgical patients. This
program measures the actual surgical results 30 days postoperatively as
well as risk adjusts patient characteristics to compensate for differences
among patient populations and acuity levels.
Jamie Block
President,
Backus Auxiliary
REGISTRATION
10:30 a.m.
..................
Saturday
September 24, 2016
Odetah Camping Resort, Bozrah
ForTickets
tickets and
sponsorship
on sale
now
at information
the Backuscall
and
BOCC
gift
shops
Jamie Block at
For tickets and sponsorship
860.889.8331,
information, call Jamie Block at
Ext 2259
860.889.8331,
ext. 2259
Only $75 per participant
Tickets: $75 per participant
Must be 21 or older to attend
Must be
# 21 or older to attend
AUCTIONS (LIVE & SILENT)
11 a.m.
..................
WELCOME & “SHOTGUN” START
noon
..................
COMPLIMENTARY
BEVERAGE SERVICE
noon - 2 p.m.
..................
RECEPTION WITH BUFFET MEAL
& AWARDS CEREMONY
2 p.m.
18-HOLE COURSE
At the gorgeous Knolls and Holes
Course at the beautiful Odetah
Camping Resort in Bozrah, site of
two sanctioned United States Pro
Mini Golf Tour Events each year.
HOSPITELL
6
Sept. 16, 2016
Backus pair
accepts new
nursing roles
n To learn more about how to comply with the universal vaccination
program, go to www.hartfordhealthcare.org/flu where you’ll find our
influenza prevention policy statement, a list of FAQs, and a set of exemption
forms and instructions.
Backus flu clinic dates, times
Thursday, Oct. 6
6 a.m. - 6 p.m. main lobby conference rooms 2,3
Wednesday, Oct. 12
1 - 5 p.m.
main lobby conference room 3
Monday, Oct. 17
6 - 10 a.m.
main lobby conference room 1
Tuesday, Oct. 18
1 - 4 p.m.Plainfield ED
Wednesday, Oct. 19 12:30 - 3:30 p.m. Stott Avenue Conference Room A
Friday, Oct. 21
noon - 3 p.m.
BOCC
Wednesday, Oct. 26
noon - 4 p.m.
main lobby conference room 1
Monday, Oct. 31
8 - noon
main lobby conference room 3
Mobil cart vaccinationS (for off-shift personnel)
Tuesday, Oct. 4
7:30 - 11:30 p.m.
Sunday, Oct. 9
3 p.m. - midnight
Tuesday, Oct. 11
3 - 7 a.m.
Sunday, Oct. 16
3 - 7 p.m.
Windham flu clinic dates, times
Wednesday, Oct. 5
Thursday, Oct. 13
Monday, Oct. 17
Tuesday, Oct. 25
Friday, Oct. 28
noon - 4 p.m.
6 - 10 a.m.
3 - 7 p.m.
7 - 11 a.m.
noon - 4 p.m.
Griswold Room
Griswold Room
Griswold Room
Griswold Room
Griswold Room
v v v Influenza vaccination deadline is Tuesday, Nov. 1 v v v
I am pleased to announce that
Matt Hughes, BS, RN, EMT-B has accepted the position of A-3 Nurse Manager, and Katie Pollard, RN, BSN, will be
transitioning to the position of Nurse
Manager for E-3/PCU beginning in the
first week of October.
Matt joined the Backus family in
2005 as a staff nurse on E-4, working
his way up to Clinical Coordinator and
eventually becoming one of the night
nursing supervisors for the hospital
is 2012. Matt has been involved in a
number of hospital committees and is
passionate about community service.
He is also a volunteer firefighter and
EMT with the Quaker Hill Fire Company and Waterford Ambulance service.
Katie began her career at Backus in
2007 as a new nursing graduate and
joined the Nurse leadership team in
2011 as a Nursing Educator. Katie then
accepted her first manager position on
A-3 in 2013.
Please help me in congratulating
Matt and Katie on their new roles.
— Pam Bouten, RN,
Senior Director of Nursing
Next session of
‘Thin’s In’ starts Oct. 3
If weight loss is still your goal,
“Thin’s In” weight reduction program
can give you the tools you need. Instructor Dianne Rubin combines balanced eating with behavior modification in a group support environment.
Classes run for 10 weeks and
begin Monday, Oct. 3, at the HHC East
System Support Office, 11 Stott Ave.,
in Norwich. The program costs $130.
Registration is required by calling
860.442.2280.
Sept. 16, 2016
What’s your ‘best
practice?’ HHC
wants to know
As Hartford HealthCare mobilizes to improve our patient/customer experience, we
know that great things are already happening
in our offices, on our units and in our patient
rooms every day.
The next step is to make sure that these
“best practices” are shared across the system
so that we can create one exceptional experience at every location that displays the
HHC logo.
The HHC Patient Experience Council would
like to hear about what you are already doing
and what new ideas you have to improve patient experience. Please help us to spread our
best practices by submitting yours for review.
Your submission should explain what you
are doing and how it has had a measurable
impact on improving patient experience. All
submissions should explain how the practice
relates to least one of the HHC 2016 Experience focus areas — Service, Communication
and Environment.
The council, comprised of leaders across
the system, will evaluate every entry. The
best of the best will be celebrated at our next
patient experience event and the implementation of the practice will be encouraged
system-wide.
If you would like to submit a best practice
for consideration, please visit our Patient &
Customer Experience page on HHC Connect to
find answers to your frequently asked questions (FAQs) and an electronic submission
form. If you have questions, please contact
one of HHC’s Strategic Experience Advisors.
7
HOSPITELL
Backus
Community
Dietitian
Brenda
Viens, center,
talks to Gabriel
Maldonado
about healthy
eating and portion sizes during the Colchester Family Fun
day that took
place Saturday at the Zagray Farm in Colchester. Backus and
its community partners offered health and nutrition advice,
vision screening for children and dental checkups.
CANCER SURVIVORS DAY
Celebration
SATURDAY, OCT. 1, 2016
11 am – 1 pm
(Registration starts at 10 am)
Rain or shine, on the grounds of Backus Hospital, 326 Washington Street, Norwich
Keynote Speaker:
KENT PIERCE
News8 Reporter
Cancer Survivor
Shop Rite tours continue
ShopRite of Norwich, in conjunction with
Backus Hospital’s “Just Ask” program, will be
offering a series of grocery store tours led by
Registered Dietitian Brenda Viens. The next
tour is Thursday, Sept. 22. All tours begin at 6
p.m. in the produce department.
Space is limited. Registration required. Call
860.889.8331, ext. 2267 to reserve your spot.
Free event including picnic lunch and cancer education
Please RSVP by Sept. 23, 2016
1.855.HHC.HERE
Hartford
HealthCare
Cancer Institute
at Backus Hospital
HOSPITELL
8
Here's !
u
to yo
aham
Happy retirement, Joanne Gr
such a milestone.
n A weekly roundup of kudos
from staff and patients. Please
email your submissions to
virginia.james@hhchealth.org
by noon on Wednesdays.
Editors reserve the right to
edit submission for length and
grammar.
Way to go, Bryan
Sept. 16, 2016
Congratulations to
Bryan E. Heston,
Manager & Chief Te
chnologist, Clinica
l Sleep
Educator at Windh
am Hospital, who
earned
his Certification in
Clinical Sleep Healt
h
by (CCSH) passing
the Board of Regis
te
re
d
Polysomnographi
c Technologist’s (B
RP
T)
advanced practice
examination on Se
pt. 2.
The CCSH creden
tial is administered
by
the BRPT for recogn
izing the knowled
ge
and competence of
healthcare provid
ers
and educators wh
o work directly wi
th sleep
medicine patients,
families, and prac
titioners to coordinate
and manage patie
nt
care,
improve outcomes
, educate patients
an
d
the community, an
d advocate for the
importance of good sleep
.
s on
I first want to say congratulation
After 40 years
of dedicated
service to Windham you will
be truly missed.
You have done
a wonderful job
caring for our
patients with the
utmost caring,
compassionate,
From left, Lisa Pearce, Joanne
and humanistic
a
Graham, Kate Hayward, Meliss
ways. You have
rth
Wo
Jacy
O’Reilly, and
stood by your
peers and docover the years that cannot
tors with loyalty and dedication
even be measured up.
t retirement ever and
I want to wish you the happies
ds for you!
good luck in what the future hol
Senior Director of Nursing
RN,
,
— Pam Bouten
East Region president thanks ESD staff
This week I had the pleasure of meeting with some of our
wonderful environmental services staff to help celebrate National Environmental Services Week (Sept. 11-17).
ESD staff members play such a vital role in our efforts to
provide the best possible care to our patients and to continuously improve the patient and customer experience. We depend on the critical and often unrecognized work they do each
and every day to ensure the quality of care and the safety of
our patients and staff. We are so grateful for their service.
Please join me in thanking our team and all of the environmental services staff working in healthcare today.
— Bimal Patel, President, East Region
Heart Walk moves to new site for Sept. 25 event
Backus and Windham hospitals have once again committed to
participating in the American Heart
Association’s Eastern Connecticut
Heart Walk (previously known as the
Rocky Neck Heart Walk). The event
is moving to a new location this year
and will take place on Sunday, Sept.
25, at the Mohegan Reservation in
Uncasville.
The East Region has set a goal to
raise $10,000 and we need your help
to make this a reality. Please consider:
n Joining as a Team Captain and
recruiting fundraising walkers
n Joining a Team as a fundraising
walker
n Making a personal donation to
support our efforts
Register today by visiting
http://bit.ly/29xckTv.
Sept. 16, 2016
HOSPITELL
Backus nurse
named Lottie B.
Scott Diversity
Award recipient
Backus Community Education
Nurse Alice Facente, RN, has been
named the Norwich Rotary Club’s Lottie B. Scott Diversity Award recipient
for 2016.
Facente, RN, was recognized for
promoting culturally diverse health
care by conducting educational and
outreach programs for Norwich Adult
Education Programs, Greeneville
Neighborhood
Revitalization Zone,
the Villages of
Baltic, Taftville and
Occum and the
Norwich Branch of
the NAACP and for
organizing an anFacente
nual multicultural
health fair at Backus. Facente serves on
the Greater Norwich Area Chamber of
Commerce Health Care Committee, Rotary Celebrate Cultural Diversity Committee, as a member of City of Norwich
Elderly Care Review Team, and the CHA
Community Health Committee.
Facente will be recognized at the
fourth annual “Celebrate Cultural
Diversity” event at Howard Brown Park
on Sept. 21. For more information
about attending the event, visit www.
norwichrotary.org
Help for others available
through HHC Connect
Do you know a patient who is in
need of financial assistance? Hartford
HealthCare can provide help to patients in need. Learn more about the
program at https://intranet. hartfordhealthcare.org/inside-hhc/patientsupport.
Backus is on Facebook at facebook.com/backushospital
9
HOSPITELL
10
News
from the
EAG weekly prize
winner for Sept. 16
n Brianna Bissonnette — E-3
Call Cathy Saunders at ext. 2105
to collect your prize.
Discount movie tickets About the EAG
Backus Café menu
n Discount Lisbon Landing Digiplex
movie tickets are available through
Cathy Saunders in Diagnostic Imaging or Donna McLaughlin in Food and
Nutrition. We are pleased to offer the
tickets to CarMike Cinemas for $8.
n The EAG is a small team of employees who plan and coordinate
fun and discounted activities for all
employees. Contact the group by emailing Donna McLaughlin at donna.
mclaughlin@hhchealth.org.
Sept. 16, 2016
Volunteers
needed for fall
event planning
We need your help planning the
sixth annual Panera Bread Spook-AThon at Dodd Stadium, scheduled
for Oct. 29.
This annual event is sponsored
and presented by Panera Bread
and supports the Backus Cancer
Center.
If you are interested in helping
out, please contact Gen Schies in
the Backus Office of Philanthropy
and Development, 860.823.6331,
genevieve.schies@hhchealth.org.
Sunday, Sept. 18
baked chicken tenders / baked sweet potato fries / fresh steamed broccoli / au bon
pain vegetarian chili / cheese, pepperoni or thai chicken pizza
Monday, Sept. 19
ENTREES: pan seared chicken breast / pesto crusted cod / SOUPS: vegetable beef barley / key west black bean and chicken / SIDES: lemon rice pilaf / cauliflower and snow
peas / cheese, pepperoni or italian beef and banana pepper pizza
Tuesday, Sept. 20
ENTREES: pesto primavera / taco salad / SOUPS: lobster corn bisque / roasted poblano
and chicken chili / SIDES: fresh steamed carrots / steak cut french fries / cheese, pepperoni or italian beef and banana pepper pizza
Wednesday, Sept. 21
ENTREES: chipotle flank steak / grilled chicken / apple and pear salad with almonds /
SOUPS: roasted corn / italian wedding / SIDES: fresh asparagus / sweet potato wedges
/ cheese, pepperoni or italian beef and banana pepper pizza
Thursday, Sept. 22
ENTREES: sweet and sour asian chicken / orange beef stir fry / SOUPS: chicken orzo /
potato leek / SIDES: sesame green beans / white rice / vegetarian egg roll / cheese,
pepperoni or italian beef and banana pepper pizza /
Friday, Sept. 23
ENTREES: BBQ pork sliders / fried clams / SOUPS: pasta fagioli / new england clam
chowder / SIDES: carrots and squash / cole slaw / french fries / cheese, pepperoni
or italian beef and banana pepper pizza
Saturday, Sept. 24
stuffed shells with meat sauce / wild rice blend / garlic bread / corn / french onion
soup / cheese, pepperoni or thai chicken pizza
DAILY FARE: A variety of pizza, sandwich and burger options are available on a rotating basis.
WEDNESDAY MORNINGS ONLY: Breakfast sandwiches made to order.
n Cafeteria menus can also now be found on the HHC Connect intranet site
at: https://intranet.hartfordhealthcare.org/news-events/backus-hospital
The Backus Café is open daily 6:30 a.m. - 6:30 p.m.
Hot food is served from 6:30 - 10:30 a.m.; 11 a.m. - 2 p.m. and 5 - 6:30 p.m.
Sept. 16, 2016
11
HOSPITELL
Healing Touch class
set for Sept. 24-25
A Healing Touch Level I class is slated
for Sept. 24-25 at Windham Hospital.
The purpose of this Level I Workshop is to enable the learners to be able
to practice
Healing Touch
techniques
and self-care
from a holistic approach
in their development as Healing Touch
practitioners. Tuition is $365. Limited
partial scholarships are available. Please
contact Paula Novak at 860.889.8331,
ext. 2163 for more details.
WHAT’S
UP AT
WINDHAM
More than
40 people
received
blood pressure screenings,
dietary advice,
cancer screening information
and information about the
Hartford HealthCare Center for
Healthy Aging
last week at the
Hebron Harvest Fair. Helping out in the Windham booth were,
from left, Windham Hospital Oncology Nurse Navigator Lori
Surber, RN; Patty O’Brian from the Center for Healthy Aging; and
Backus Hospital dietitian Brenda Viens, RD.
marinated chicken teriyaki / chicken rice soup / herbed brown rice / tomato basil
squash / cheeseburger / spicy potato wedges
Monday, Sept. 19
ENTREES: roast turkey breast with gravy / SOUPS: creamy tomato / SIDES: garlic
mashed potatoes / classic bread stuffing / almond green beans / roasted butternut
squash / cheeseburger / spicy potato wedges / hot pastrami with swiss
Tuesday, Sept. 20
ENTREES: spicy italian, pesto vegetable or cheese calzone / SOUPS: chicken tortilla /
SIDES: tomato basil summer squash / fresh asparagus / cheeseburger / french fries /
hot pastrami with swiss
Wednesday, Sept. 21
ENTREES: shepherd’s pie / black bean burrito / SOUPS: italian wedding / SIDES:
creamy mashed potatoes / mint scented peas / fresh steamed carrots / cheeseburger
/ spicy potato wedges
Thursday, Sept. 22
ENTREES: spaghetti and meatballs and sausage / fettuccine alfredo / SOUPS: pasta fagioli with sausage / SIDES: buttered noodles / carrots, squash / broccoli medley / kale
and brussel sprouts / cheeseburger / french fries / honey dijon chicken sandwich
Friday, Sept. 23
ENTREES: baked potato bar / SOUPS: new england clam chowder / SIDES: steamed
broccoli and cauliflower / fresh carrots with parsley / cheeseburger / french fries /
chicken tenders
Saturday, Sept. 24
blackened tilapia with red beans and rice / minestrone soup / grilled vegetables / basmati rice / cheeseburger / french fries / sloppy joes
DAILY FARE: A variety of pizza and burger/chicken/sandwich options are available on a rotating basis.
BREAKFAST: Served Monday through Friday
Sumner Café menu
Sunday, Sept. 18
n Cafeteria menus can also now be found on the HHC Connect intranet site
at: https://intranet.hartfordhealthcare.org/news-events/windham-hospital
The Sumner Café open 6:30 - 10:30 a.m.; 11:15 a.m. - 1:30 p.m.; 2 - 2:30 p.m. and
3 - 6:30 p.m. Hot food is served from 6:30 - 9:30 a.m.; 11:15 a.m. - 1:30 p.m.; and 5 - 6:30 p.m.
HOSPITELL
12
Sept. 16, 2016
GENERAL STORE
General Store is a free classified ad section for the benefit of
East Region employees, retirees, medical staff and volunteers.
We welcome your submissions by the hospital Intranet, fax (860.892.6964), mail or by e-mailing hospitell@hhchealth.org.
The deadline for submissions to be included in each Friday’s HospiTell is Wednesday at noon.
HospiTell will include community events for not-for-profit organizations based in eastern Connecticut that are open to
the public and free of charge. We do not accept ads for real estate, firearms or personal ads. Please do not list hospital
phone numbers or hospital e-mail addresses for responses. You must submit your item weekly if you want it to appear
more than one week.
To have HospiTell e-mailed to you, or for questions about the General Store, please call Ginny James, Backus Corporate
Communications, at 860.889.8331, ext. 4211, or e-mail her at virginia.james@hhchealth.org.
FOR SALE
HITCHCOCK BLUE AND GOLD
STENCIL — Two twin beds, night table,
dresser with mirror, bookcase, asking
$600. Call 860.861.1157.
SEED SPREADER — Brinly tow behind
seed spreader and Agway tow behind
garden/dump cart for lawn tractor, in
good condition, spreader is serviceable, best offer. Call 860.917.3745.
FREE
GRANITE — Three slabs of beautiful granite, two are 4 feet by 2 feet
and one is 5 feet by 2 feet. Call
860.889.5302.
WANTED
CRAFTERS/VENDORS — Scarecrow
Festival, Saturday, Sept. 24, Preston
City Congregational Church, Preston.
Call 860.887.4647 or email scarecrow
festivalcrafters@hotmail.com.
VENDORS — Divine Providence
Church is seeking vendors for its Harvest Festival/Flea Market to be held on
Saturday, Oct. 22. For more information call 860.718.5921.
VENDORS — For the Kris Kringle Fair,
Saturday, Nov. 12 from 9 a.m. to 4 p.m.
at Saints Peter & Paul Church,
181 Elizabeth St., Norwich. Please
apply by calling the Rectory at
860.887.9857.
VENDORS — Craft, Hobby and Product
Show, Saturday, Nov. 19, at the Lebanon Fire Safety Complex, Goshen Hill
Road, Lebanon. Sponsored by Lebanon Volunteer Fire Department Ladies
n General Store listings are also now on the HHC Connect intranet site at:
https://intranet.hartfordhealthcare.org/news-events/backus-hospital and
https://intranet.hartfordhealthcare.org/news-events/windham-hospital
Auxiliary. Call 860.208.3554.
EVENTS
WILLIAM B. STANLEY LECTURE
SERIES — Saturday, Sept. 17; Saturday,
Sept. 24; Saturday, Oct. 8; and Friday,
Nov. 4. Presented by The Norwich
Historical Society and the Slater
Memorial Museum. Free and open
to the public. Call 860.425.5563 for
complete details.
AWAKENING TO YOGA AND ART —
Norwich Arts Center, Donald L. Oat
Theater, 62 Broadway, Norwich, sixweek program, Mondays and Thursdays at 5:30-7 p.m., no experience in
art or yoga necessary, art supplies
provided, please bring a yoga mat,
drop-ins welcomed at $12 per class.
Call 860.303.7603 or email
hughes.ce5@gmail.com.
SINGING GROUP — Every Tuesday
from 7-8:30 p.m. at Christ Episcopal
Church, 78 Washington St., Norwich.
No fee, voluntary donation only. Call
860.237.1887.
GRISWOLD REC PROGRAM — Every
Tuesday and Thursday from 6-7 p.m.
at the Griswold Elementary School
cafeteria. Low impact aerobics,
weights, Pilates. Bring mats and water.
Call 860.376.4741.
ST. JAMES SCHOOL MOTORCYCLE
POKER RUN — Sunday, Sept. 18,
registration 10 a.m. to noon, ride is
noon-3 p.m, chicken BBQ from
3-5 p.m, DJ from 3-6 p.m. Email
sunbnny2@yahoo.com for more
information.
NORWICH ARTS CENTER FUNDRAISER — Friday, Sept. 23, at the Norwich
Inn and Spa. An evening of fine food,
lively music, cocktail hour, silent auction, dinner, entertainment by Cabaret
to Go. Tickets, $125 per person. Call
860.608.2088 or email
dljewell@sbcglobal.net.
MULTI FAMILY TAG SALE — Saturday,
Sept. 24, 9 a.m. to 4 p.m. at 921 Route
87, Lebanon Center.
NFA CHEER CAR WASH — Saturday,
Sept. 24 from 9 a.m. to 1 p.m. in the
front of the Norwich Free Academy
Tirrell Building.
ANNUAL SCARECROW FESTIVAL
— Saturday, Sept. 24, at Preston City
Congregational Church, Preston.
Crafters and vendors needed. Call
860.887.4647 or e-mail scarecrow
festivalcrafters@hotmail.com.
CHICKEN BBQ — Saturday, Sept.
24, 4:30-6 p.m. at Yantic Fire House.
Reservations only, seniors/adults, $10.
Call 860.822.8488 or 860.889.8504.
SIX PACA FARM — Saturday and Sunday, Sept. 24, and Sept. 25, from
10 a.m. to 4 p.m. at 44 Bozrah St.,
Route 163, Bozrah. Open farm days,
pens being open for the public to play
with the Alpacas, farmer’s market,
local vendors, new demonstrations
of what to do with fiber, dyeing fiber,
weaving, spinning, food vendors,
free parking, free admission. Call
860.204.0386 for information.
ANNUAL RUSSIAN FESTIVAL — Saturday, Oct. 1, 9 a.m. to 4 p.m. at Holy
New Martyrs and Confessors of Russia, 364 Canterbury Tpke., Norwich.
Russian foods, tag sale, silent auction,
children’s games, baked goods, Russian imports. Call 860.822.9955 for
more information.
PARK CHURCH FALL FESTIVAL — Saturday, Oct. 1, 9 a.m. to 3 p.m. at Park
Congregational Church, 283 Broadway,
Norwich. Free bouncy house for kids,
arts, crafts, tag sale, Lois’ Affordably
Chic Clothing/Accessories Boutique,
St. Vincent de Paul Place food concession, basket raffle, bake sale. All
proceeds benefit St. Vincent de Paul
Place Soup Kitchen and Food Pantry.
Crafters/vendors can reserve a space
for $30. Call 860.887.3747.
Skybox seats available for Keith Urban at Mohegan Sun
Special skybox tickets are now available for the Nov. 18
Keith Urban concert at Mohegan Sun Arena, with proceeds to benefit the Backus Volunteer Bridge Program.
The tickets, graciously donated by the Mohegan Tribe,
are $150. They can be purchased by contacting Mary Brown
at mary.brown@hhchealth.org or the Backus Volunteer
Office at ext. 6320. The show begins at 8 p.m. The skybox
includes complementary hors d’oeuvres and a cash bar.
The Backus Volunteer Bridge Program enhances
the experience of 100 young volunteers each
summer, offering networking, job shadowing and many
other opportunities.