Apartments - Emmy Monash Aged Care
Transcription
Apartments - Emmy Monash Aged Care
Emmy Monash Aged Care Annual Report 2010/11 Cover photo: Nurse Lisa Barnett tends to resident Sylvia Greenberg. Contents 2 Mission, vision, philosophy 3 Our facilities 4 Patron’s message 4 Board of Directors 6 President’s report 7 Chief Executive Officer’s report 8 Highlights of the year Review of Operations 10 Clinical Care and Nursing 11 Jewish life 12 Lifestyle 13 Life Enrichment Project 14 Apartments 16 Volunteers 17 Treasurer’s report 18 Financial statements 20 Our supporters Emmy Monash Aged Care Inc 518-526 Dandenong Road, North Caulfield VIC 3161 p 03 8508 9300 f 03 9509 6176 e info@emmymonash.asn.au www.emmymonash.asn.au Emmy Monash Aged Care Annual Report 2010/2011 1 Our mission Emmy Monash Aged Care aims to provide quality aged care in a Jewish environment, where residents’ freedom of choice and decision making is paramount and continuity of traditions and involvement with family and community is supported. Our vision Our vision is to be recognised and supported by the Jewish community as a service provider with a valued and integrated array of services which demonstrates respect, excellence, innovation and sensitivity to need. Our philosophy Emmy Monash Aged Care believes that residents have the right to live with respect, comfort and dignity in a safe, nurturing environment. We believe that the rights of residents and their families are fundamental. Emmy Monash Aged Care fosters the continuation of residents’ involvement with the traditions and practices of Judaism. We value our staff and aim to provide an environment where their input and professional growth and development are encouraged. We value the contribution of volunteers and service providers. 2 Emmy Monash Aged Care Annual Report 2010/2011 Our facilities Hairdresser Mary Lou Kenealy styles the hair of resident Rae Darvas in Emmy’s fully-equipped beauty salon. In line with our Ageing in Place philosophy, Emmy Monash Aged Care provides a full range of on-site care and facilities to help residents make a smooth transition through the different stages of ageing. A Low Care resident who needs more care can move into High Care without the stress and discomfort of relocation. For couples requiring different levels of care, both can remain together under one roof. Emmy Monash Apartments The Emmy Monash Apartments are self-contained, giving residents an independent lifestyle, while also providing the security of 24-hour emergency nursing care. Each of the 15 one-bedroom and four twobedroom apartments contain an ensuite, open-plan kitchen and living area. Residents enjoy a dynamic, tailored lifestyle program. Low Care (Don and Sonia Marejn Low Care Unit) Emmy Monash’s Low Care facility, located in the Hellen Family Wing, caters to residents who need some assistance with day-to-day living, but are able to participate in daily activities independently and enjoy the warm and social environment. High Care Dementia Unit (The Victor Smorgon Charitable Fund High Care Unit) (The Bierman-Sajet Centre) Emmy Monash’s High Care Unit, located in the Mark and Dina Munzer Wing, provides a safe, suitable environment for residents who are highly dependent on others to perform the majority of daily tasks. The facility is operated by a Registered Division 1 (RN Div 1) nurse. High Care Extra Services Extra Services residents receive the quality care provided throughout the Home with added Silver Service benefits. A High Care facility, Extra Services is located in the Erdi Family Wing and offers a greater range of options in areas such as menu and activities. Residents also enjoy the luxury of fine furnishings including their own plasma television; highquality linen, crockery and cutlery; classic style furniture; and designer fittings. The Dementia Unit, located in the Mark and Dina Munzer Wing, provides expert care and a range of tailored activities for residents with dementia who require a specialised environment. Among its many features are high-level security and a winding walking path through landscaped gardens to appease the need to wander. Offering 24hour, quality nursing care and a range of appropriate activities, the centre provides peace of mind to residents with dementia and to their families. Respite Care Emmy Monash provides short-term respite for guests with Low Care Aged Care Assessment Service (ACAS) needs. It also offers an opportunity to trial the Home’s care and facilities. Emmy Monash Aged Care Annual Report 2010/2011 3 Patron’s message Beyond Emmy’s walls, staff are making their mark all over the country. One thing that always strikes me when I come to Emmy Monash is the constant buzz of activity as well as the wonderful sense of family and friendship. Emmy Monash Aged Care continues to lead the way in caring for the older members of our community. Emmy Monash’s quality of care, range of lifestyle activities and true homelike environment is unrivaled and so it is not surprising that we receive stunning praise by industry experts whenever they visit. Pop into the Felder Cafe and family members are enjoying a cappuccino with their loved ones; around the corner, a couple of elegant ladies are having their hair re-styled at the salon; wander down to the Plaza and residents are watching a favourite Yiddish musical DVD; there’s a spirited game of bingo underway; while at Bierman-Sajet Centre (Dementia Unit), residents are discussing a Viennese painting as part of an art project with the National Gallery of Victoria; and upstairs, activities staff are baking biscuits with high care residents. Beyond Emmy’s walls, staff are making their mark all over the country. Individuals across the organisation have been recognised for excellence by industry awards, while others are sharing Emmy expertise at national and international conferences. We are fortunate to be blessed with strong and able leadership. Our CEO and head of the Emmy family, Tanya Abramzon, leads by example and is justifiably proud of her team and its steadfast dedication to the wellbeing of our residents. Joe Krampel, in his first year as President, has taken on his new role with a clear vision to ensure that Emmy’s milestone redevelopment will take aged care for our community well into the future. Pauline Gandel Board of Directors The Emmy Monash Board of Directors from left (back row): Frank Tisher, Mark Hammerschlag (Treasurer/Secretary), Bruce Joske, Selwyn Greenberg, Peter Lewinsky, Stephen Szental. Front from left: Rita Perelberg, Tanya Abramzon (CEO), Joe Krampel (President), Susan Hearst (Vice President), Michele Lasky (Immediate Past President), George Greenberg. Absent: Ron Felder, Tom Gorog, Karen Wayne. 4 Emmy Monash Aged Care Annual Report 2010/2011 Volunteer Leanne Rubin takes apartment residents Jack Wyse (left) and Abe Siegel through their paces in the park. Emmy Monash Aged Care Annual Report 2010/2011 5 President’s report We acknowledge the team effort that underpins our approach. Team efforts are ultimately about leadership not just from the top, where the standard is set, but also from within, where team members take on responsibility and show the way. Your Board particularly thanks CEO Tanya Abramzon for her deep commitment and professional approach in implementing the Emmy Monash vision and to all staff and volunteers for bringing that something extra of yourselves to their work and our organisation. You are a special group of people. This is my first report to the members as President of Emmy Monash Aged Care and I proudly present it to you as a summary of what your Board has overseen on your behalf. Emmy Monash is an inclusive organisation made up of many people all contributing to a standard of care and lifestyle for our residents with one single purpose in mind: to make each day as comfortable and enjoyable as possible. We acknowledge the team effort that underpins our approach. In my many years I have never seen a more dedicated selfless group of people willing to always do something extra for the sole purpose of improving the lives of our residents. 6 Emmy Monash Aged Care Annual Report 2010/2011 The Board applauds your achievements. Through your hard work, Emmy Monash stands as a leader in the aged care industry. This is not something that only we say, but also what our industry and peers say. Awards and recognition have been bestowed on Emmy through your efforts. Monash University now partners with us to study the benefits on dementia residents of the Montessori program that we introduced. Our industry association has given us its highest recognition this year and independent inspectors regularly praise the standards at Emmy. A special thanks to our financial supporters. You are as integral to us achieving our goals as are staff and volunteers. If we were to rely purely on government funding, Emmy Monash would be a totally different place. Choirs, drama programs, National Gallery of Victoria visits, Montessori programs and so many other worthwhile endeavors would not be possible, nor would we have the extra money we need to send our staff on extended training programs. So we offer our special thanks to our Patron Pauline Gandel and our numerous supporters. Without you we couldn’t do what we do. At this time I would have liked to have been able to detail the extent of our redevelopment planning, but we are still a work in progress and the Board has still to consider a number of options. What I can say is that we are consulting widely; are seeking the best professional advice; have held discussions with Professor Andrew Markus of Monash University about his report on Older Jewish Australians; and are taking note of the external factors included in the Productivity Commission Report. Our aim is to produce a redevelopment that will retain Emmy’s place at the forefront of aged care facilities, but most importantly that will enable us to continue to deliver the highest possible level of care to our residents in the best of physical surroundings for many years to come. In closing, I offer our condolences to the families of loved ones who passed away during the year. They were all part of our extended family and will be missed. I warmly welcome all new residents in the Home and in our apartments. Joe Krampel Chief Executive Officer’s report Two major projects – one in our clinical area, our ongoing Nutrition and Hydration Project and the other in the lifestyle area, our Life Enrichment Project – are both in the running for Better Practice Awards (presented by the Aged Care Standards and Accreditation Agency Ltd). This is very exciting for everyone at Emmy and everything we do is a team effort. The past year has been an exciting one at Emmy Monash. Building on our strong foundations as a leading community organisation, we have strengthened existing partnerships, developed exciting and innovative programs and forged new relationships in all areas of operation – clinical and nursing, lifestyle, apartments and in our volunteers’ program. There are too many projects and events for me to mention them all, but among the highlights is our collaborative dementia project with the National Gallery of Victoria; the Liberation and Inspiration Festival; the ‘Generations In One Voice’ choir’s debut performance at the Courage to Care exhibition opening; and the aufruf of two of our young shule volunteers. Emmy Monash is a special place to live, but it is also a special place to work. While our top priority is our residents, our quality of care is only as good as the quality of our staff. Our commitment to professional staff development - including Staff Wellbeing Month again this year continues to reap mutual rewards, internally and externally. In addition, two of our senior nurses, team leaders Lisa Barnett and Helen Buitrago, reached the final four in the prestigious ACCV industry awards for excellence. This is further testament to our strong emphasis on professional and personal staff development. There is a real sense of family and camaraderie at Emmy which is truly unique in the aged care industry – and our hardworking supervisors can claim much of the credit. The clinical and nursing area is ably steered by coordinator Naomi Bala and team leaders Lisa Barnett, Helen Buitrago, Melissa Hepburn and Carol McDonald-York. Emmy’s vibrant lifestyle program, led by Lilian Krupp, and her activities team and the Life Enrichment Project coordinated by Pamela Bruder, continue to enhance the lives of residents. Food is so important to many of our residents and chef, Cynthia Tait often goes beyond the call of duty to cater for the individual tastes and wishes of our residents with whom she has developed close personal relationships. Jewish Festivals and other special occasions add extra pressure to catering staff, but they always rise to the occasion with a smile. Community and Volunteer Liaison Manager Maureen Shulsinger and their wonderful volunteers meet every challenge with great passion. Our supervisors work closely with Quality Manager Margaret Gelberg to ensure that every department delivers the best possible results. Our most recent survey to residents and relatives recorded outstanding satisfaction rates which are a tribute to all areas, which also encompass catering, administration, development and maintenance. Leadership starts at the top and we are fortunate to have a Board which is actively engaged in Emmy life. Its commitment to our philosophy and vision cannot be underestimated as it filters through to staff when they care for our residents. On a personal note, I would like to thank President, Joe Krampel for his unwavering support. As we are work on redevelopment plans for the future, we never lose sight of the present, continually seeking to provide the very best of care for our residents. I look forward to further building on our strong foundations and continuing to engage with the community in the coming year. Tanya Abramzon The Apartments’ expanded emphasis on lifestyle has brought some welcome new faces to Emmy from the wider community and we all look forward to further broadening our connections and networks. The Apartments’ team including manager Susan Rahim, Emmy Monash Aged Care Annual Report 2010/2011 7 Highlights of the year 2010 Life stories on show The life stories of Emmy Monash Aged Care residents have been compiled by volunteers from the Raoul Wallenberg Unit of B’nai B’rith in a joint project with the Home. The completion of the initiative was celebrated at a special event held at the Home in July. Each resident’s story and photo are displayed outside their room providing a snapshot of their life’s experiences, achievements and interests. The project is ongoing. Two choirs, one voice The anticipation of the previous few weeks turned into palpable excitement on the first Sunday in October when members of Emmy Monash Aged Care’s ‘Generations In One Voice’ Choir connected with a choir of Dutch seniors in Holland – with the help of 21st-century technology. The live hookup took place in the Melbourne city centre’s telepresence suite of European hi-tech company Cisco. Both choirs – Emmy’s featured students from Beth Rivkah Ladies College and Wooranna Park Primary School as well as residents – performed four songs. 8 Emmy Monash Aged Care Annual Report 2010/2011 The ‘Generations In One Voice’ Choir connects with a choir of Dutch seniors in Holland via a live hook-up late last year. Gandel gift honours “passionate” leader Emmy Monash patron Pauline Gandel caught outgoing President Michele Lasky by surprise at November’s 69th annual general meeting by making a $25,000 donation in her honour to the Life Enrichment Project from the Gandel Charitable Trust. Michele was presented with a chanukiyah and life membership for 13 years of dedicated service. Life membership was also awarded to Emmy supporters Les Erd OAM and Eva Erdi; Joe and Judy Hellen; Dina and the late Mark Munzer; Ellen Bando; and Ron and Evelyn Sharp. Ellen and Evelyn are the granddaughters of the late Emmy Monash, one of the original founders and the Home’s namesake. Joe Krampel was elected the new President and Susan Hearst Vice President. Israeli politicians enjoy Emmy visit Israel’s Deputy Minister of Pensioner Affairs and senior members of her department made a special visit to Emmy Monash late in the year. Dr Lea Nass MK, a biochemist who is also active in numerous humanitarian organisations and causes, was accompanied by Aharon Azulay, Chief of the Ministry of Pensioner Affairs; Miriam Vasnana, Dr Nass’s Chief of Staff; Galit Levi, Mr Azulay’s Chief of Staff and a senior advisor; Sara Silberstein Hipsch, the Ministry’s Head of Public Affairs and Rights; Professor Jacob Gindin, a consultant to the Ministry; and her husband Shlomo Nass. They met residents and were very impressed with Emmy’s programs and facilities. Montessori techniques ease stress Emmy Monash is using Montessoribased activities to help residents with dementia. The approach is proven to alleviate agitation and involves activities that are highly structured with meaningful purpose. The activities maintain participants’ maximum independence for as long as possible with dignity and respect, leading to self-satisfaction and raised self-esteem. Michele [Lasky] was presented with a chanukiyah and life membership for 13 years of dedicated service. 2011 NGV art project has calming benefits ‘Art Down Memory Lane’, a painting interpretation program with the National Gallery of Victoria (NGV) is providing calming effects for people suffering from dementia. It began as a solo project in the Bierman Unit in 2009 with participants showing positive behaviour changes after each session. Last year Emmy began collaborating with the NGV in a multi-step process. The project has evolved with NGV staff also visiting Emmy Monash, creating a unique art experience for other residents throughout the Home. It has proven to reduce anxiety, encouraging constructive engagement and promoting socialisation and interaction between participants themselves, staff and gallery guides. Nurses impress industry experts Aged & Community Care Victoria (ACCV) recognised two Emmy senior nursing staff in its 2011 State Awards for Excellence, which promote and Catering assistant Anna Kovelman bowls up soup for lunch. recognise distinction in the aged care industry. Helen Buitrago and Lisa Barnett were both finalists in the Trainee division that celebrates “the outstanding achievement of an employee who is studying and working towards a qualification”. Helen is team leader responsible for 37 residents and supporting staff in Emmy’s high-care and Dementia Units. Lisa is team leader of our low-care unit that houses 30 residents. Both are undertaking the Advanced Diploma of Community Sector Management. Megillat Ruth finds home at Emmy Resident Josef Rewinson has been dedicated to Jewish life at Emmy Monash since his arrival three years ago. His most recent donation of a Megillat Ruth, a rare scroll believed to be only the third in Australia, arrived in time for Shavuot. Rabbi Eli Gutnick organised for it to be made in Israel and personally brought it back to Australia. Josef donated a Megillat Esther earlier in the year. United by music at festival On a bright afternoon in mid-June, Emmy Monash residents celebrated freedom at this year’s Liberation and Inspiration Festival, which brought together people of all ages and backgrounds, including Indigenous Australian children and refugees from Sudan and Lebanon. The event marked the debut performance by our 100-person choir including residents and children from Wooranna Park Primary School and Caulfield Junior College. Another highlight was a short dramatic presentation by the Jeanne Pratt Drama Group. A Home Away From Home revised A Home Away From Home by Helen Felder, a book on the history of Emmy Monash, first published in 2005, was reprinted with an updated timeline, a revised list of Board members and index update. The relaunch took place at the annual volunteers’ party hosted by Helen and Bori Liberman. Emmy Monash Aged Care Annual Report 2010/2011 9 Clinical Care and Nursing The past year has yet again seen many improvements in the clinical area and I am proud of all our nursing staff members and their achievements. Residents are receiving improved oral and dental health care thanks to a ‘Train the Trainer’ program initiated by staff from the Department of Health and Ageing. For the past two years we have run a staff professional development program on dementia care essentials with the Alzheimer’s Association, which is full of praise for our innovative approach to residents with dementia. Bernie McCarthy, an independent and renowned expert in the field, has been involved in the dementia and care mapping approach, the result of which will assist in providing advanced skills to our staff on how to provide a person suffering from dementia with an environment that minimises challenging behaviours. Early this year we received a Support Visit (now called Assessment Contact) from the Accreditation Agency which focused on infection and hygiene management as well as human resources management. Emmy passed the audit with flying colours. 10 Emmy Monash Aged Care Annual Report 2010/2011 Staff members’ enthusiasm for learning has been reflected in the numbers at training sessions. We have provided training in manual handling, wound management, nutrition and hydration and incident reporting and quality of care has improved as a result. Staff members’ enthusiasm for learning has been reflected in the numbers at training sessions. This year, we sponsored the promotion of two Enrolled Nurses to Authorised Enrolled Nurses who can now administer medications, thereby enhancing their roles as team leaders. We also sponsored two other team leaders to undertake an Advanced Diploma of Community Sector Management to further build their leadership skills and boost their knowledge of the organisation and of the industry. We congratulate team leaders Lisa Barnett and Helen Buitrago who reached the finals of the Aged & Community Care Victoria awards in the categories of ‘Leadership and Innovation’ and ‘Celebrating Trainees who are working towards a Qualification in the Aged Care Industry’. Everyone at Emmy is extremely proud of their success. Our organisation’s support of staff wishing to further their studies is a win-win for both staff and Emmy with our residents as the beneficiaries. We are delighted that Emmy has a permanent nursing staff base which reflects its satisfaction with the Home’s environment and services. In addition, many of our casual staff members have indicated their preferences for permanent roles. Such a positive attitude amongst staff fosters their loyalty and commitment to the Home. All these improvements would not be possible without our hardworking, committed and dedicated nursing staff. Finally, I would like to thank our CEO Tanya for her continuing support, leadership and proactive approach, all admirable qualities which have assisted us to become the effective clinical team we are today. Naomi Bala Clinical Care coordinator Jewish life Opposite page : Student enrolled nurse Suzanne Crewe tests Ernest Stauber’s blood pressure. Below: Resident Josef Rewinson and Rabbi Michoel Stern in the Goldschlager Family Synagogue with the Megillat Ruth Josef purchased for Emmy Monash. Photo: AJN/Peter Haskin Jewish life has thrived at Emmy Monash over the past year. Among the many highlights were last year’s Chanukah celebrations. Each night of the Festival we had candle lighting in the Lewinsky Plaza, music, dancing, doughnuts and the rebbetzin homemade ‘dreidel’ cookies. The most memorable evening was when resident Eva Kingsley’s grandson Yanki Kingsley played some lively music on piano. We also enjoyed a surprise visit by Stera Gutnick who gave an inspirational talk about the relevance of Chanukah. On Purim, we attracted a very large crowd for the Megillah reading and throughout the day, students and youth groups came to deliver mishloach manot (Purim baskets) to residents. Over the High Holydays we were fortunate to have the talented chazan, Rabbi Yoni Reider who provided a beautiful shule experience for residents and families. Those who remained throughout the day of Yom Kippur were treated to a spontaneous concert as Rabbi Yoni began singing Yiddish songs and one by one a large crowd accumulated as we all sang the familiar tunes together. For the first time this year on Shavuot we had the pleasure of reading from the Megillat Ruth, generously donated by resident Josef Rewinson. Most shules read the story of Ruth from a chumash, but Emmy Monash is one of only three shules in Australia that has a real handwritten scroll. Josef also donated a new Megillat Esther before Purim. Our Yom Hashoah service again took place on Motzei Shabbat. After Havdalah, resident Shmuel Rosenkranz spoke about his experience on Kristallnacht. Activities coordinator Lillian Krupp spoke from the perspective of the child of a survivor and residents lit candles and also spoke of their experiences. One of the most unforgettable occasions of the year was the aufruf (call-up) of our long-time volunteers Shmuel Burkowitz and Dina Lederman. They have been coming to Emmy Monash every Shabbat since high school and are very active in the services. We were honoured to have the call-up at Emmy Monash and it was a very exciting event for all of the residents. Shmuel and Dina continue to come every week as a newly-married couple. Mazel tov! Rabbi’s message A rabbi once said, ”I have the opportunity to be around many people towards the end of their lives and not once have I heard, ‘I wish I would have made more money’, or ‘I really regret not spending more time in the office’. But I have heard many people say, ‘I really regret not having spent more time with my family.’” Our sages teach us that one of the most precious possessions we have is our time. It is worth more than almost anything else. When we spend time with our parents we are fulfilling one of the greatest mitzvot, “Honour your Father and Mother” (this applies to grandparents as well). I know for many I am preaching to the converted, however as the Yiddish saying goes, “Oib gut iz gut, iz besser nisht besser”. There is always room to improve and that is usually the biggest room in the house. So please – come, bring your children, grandchildren and give your parents naches! Rabbi Michoel Stern Emmy Monash Aged Care Annual Report 2010/2011 11 Lifestyle The activities department is committed to providing a varied, stimulating and vibrant program in all areas of the Home, continuously evaluating, reviewing, adjusting and developing new ideas to better meet the individual needs of residents. Physiotherapy, occupational therapy and the Life Enrichment Project are incorporated into all daily activity schedules. Emmy Monash’s dynamic lifestyle program has continued to adapt to the changing physical, cognitive and emotional needs of all our residents. One of the highlights of the past year has been our collaboration with the National Gallery of Victoria and the Alzheimer’s Association on the ‘Art Down Memory Lane’ project that caters mainly for residents with dementia. Residents have visited the gallery and gallery staff have come to Emmy Monash. Activities’ staff introduce our residents to five different paintings over five weeks and gain their interpretation/feedback. Residents are then exposed to the real-life paintings which they discuss. The gallery has expressed its appreciation and delight at the interactive nature of this project 12 Emmy Monash Aged Care Annual Report 2010/2011 A National Gallery of Victoria guide talks to Emmy Monash residents as part of the ‘Art Down Memory Lane’ program. and Emmy is collating data to measure its social and/or therapeutic effects. We have continued using our own adaptation of the Montessori technique which is practised weekly and allows for one-on-one interaction and self-expression to reduce levels of anxiety for residents with dementia. It provides a setting in which residents are encouraged to develop at their own pace in a safe and caring environment. Our lively cultural activities are at the heart of our program. We celebrate all traditions and Festivals, providing residents with a true Jewish experience. Supported by Rabbi Michoel Stern and our wonderful catering team headed by Cynthia Tait, we provide authentic Rosh Hashanah and Passover meals. Yom Ha’atzmaut, Simchat Torah and Purim are all celebrated and our moving Yom Hashoah commemoration gives residents the opportunity for expression and re-telling of stories. Activities revolve around Australian cultural events such as Mother’s Day, Father’s Day, Australia Day and Cup Day and special days are allotted to different countries including Russia and France when the Home is decorated accordingly and festivities are enhanced by the contributions of all departments. The ‘My Life, My Story’ project, a collaboration between Emmy Monash and the Raoul Wallenberg Unit of B’nai B’rith, is an ongoing activity offered to all new residents. It provides a snapshot of their lives by displaying their life story and photo outside their room. Relaxation sessions are now conducted for both Low Care and High Care residents, creating a total multi-sensory experience with a powerful impact on participants. The significant observable changes are greater levels of relaxation, alertness, concentration, release of emotions and improved spontaneous interactions between residents and staff members. Our activities’ team also provides interaction and emotional support to families as well as to residents. Every year staff members are rotated so they gain an understanding of each area of the Home and of each resident. It also gives staff an opportunity to inject new ideas into our programs and activities. Lilian Krupp Activities coordinator Life Enrichment Project The last 12 months has been a time of continuance, strengthening and advancement for the Life Enrichment Project, again a source of tremendous benefits for our elders, leading to direct impacts on pivotal quality of life issues. Sensory sessions have been streamlined and now come under the banner of ‘The Essential Self’. Based on the fundamental idea of transforming the environment to transform the person, groups run in Low Care and High Care and engage people in meditation, yoga, massage and Reiki. It has been a pleasure to see the positive outcomes from extending our inter-generational connections through arts-based programs using modern technology. Under the governmentfunded ‘Broadband for Seniors’ scheme, we now use Skype to connect with students from Wooranna Park Primary School for general conversation and drama sessions. This learning and bonding experience, which provides opportunities for role play and selfexpression, helps people to develop a sense of their own improvement and gain confidence by assuming characters as they prepare for public performances. The relationships between students and residents Pamela Bruder addresses the large audience at the Liberation and Inspiration Festival. are strengthening through sharing scriptwriting ideas. More recently an alternative form of communication mediated through rhythmic connections in intergenerational African drumming circles has been explored. With solid evidence showing the profound healing and therapeutic benefits of group drumming, and following the wonderful success of the first dementia-specific group, efforts have been underway to make this a regular feature of Emmy life. Small groups of Bierman, Smorgon and Low Care residents have begun attending Wooranna Park Primary School for these sessions. The success of our ‘Generations in One Voice’ choir performance for ‘Courage to Care’ at Kew Hebrew Congregation last year has led to our second invitation to perform publicly. The performance, featuring residents from all areas of the facility, was proof of what can be achieved through pursuing big ideas with determination, and how Emmy contributes to making such a significant impact on our elders’ sense of self-esteem. Late last year members of the choir connected with a choir of Dutch seniors in Almere, Holland with the help of Cisco’s not-for-profit arm, (Internet Business Solutions Group IBSG). With full use of one of its Collins Street telepresence suites, the choir was inter-generational and included residents from the dementia and High Care Units, as well as students from Wooranna Park Primary School and Beth Rivkah Ladies College. The event attracted public and media attention here and overseas. In the midst of this year of enriching milestones, I want to acknowledge some of the most satisfying achievements I have witnessed: the gradual changing perception of ageing as a negative ‘condition’; the breaking down of stigmas attached to people with physical and cognitive diminishment; and seeing the institutional setting viewed as a positive place to visit. They have come about by proactively involving children from local and socially-disadvantaged schools in the arts-based programs. I believe they will incrementally lead to groundbreaking transformations in how children relate to elders that will go beyond the walls of Emmy Monash. Pamela Bruder Life Enrichment Project coordinator Emmy Monash Aged Care Annual Report 2010/2011 13 Apartments Over the past year, residents of the Emmy Monash Apartments (EMAs) have enjoyed active, independent living, with the security of having someone available 24/7 to respond to their needs. The introduction of our monthly Wellness Menu has been a huge success. It offers something for everyone, including two evening activities which are facilitated by the residents themselves. Residents are actively involved in its development, providing feedback at monthly resident meetings and suggestions for new programs. The program has also attracted participation from the wider community and includes residents’ spouses, those on our waiting list and volunteers. Low Care and High Care residents are also regular participants. We provide nourishment for the mind, body and soul. Our monthly ‘News behind the News’ program led by Sam Moshinsky is always a huge drawcard; you can hear a pin drop in Bernard Rechter’s monthly ‘Jewish History’ series; and we have 14 Emmy Monash Aged Care Annual Report 2010/2011 Tai Chi is among the many regular lifestyle activities enjoyed by apartment residents including Vera Freidin. had a vast range of interesting guest speakers covering topics from ‘Jews in Victorian jails’ to ‘How the Anti Defamation Commission deals with Antisemitism’. Weekly Tai Chi and Busy Bodies sessions attract a solid core of attendees. Our bi-monthly walking program in the parks of Melbourne enables participants to exercise together outdoors. All the chagim (Festivals) have been celebrated with high-calibre guest speakers providing inspiration. Rabbis Ralph Genende and Avraham Jacks of Caulfield and Toorak shules respectively were regular contributors as well as our own Rabbi Michoel Stern. Residents created decorations for the Festivals and performed their own Purim Shpiel. Yom Ha’atzmaut festivities featuring Israeli dancers, and the Yom Hashoah commemoration were highlights. We celebrated significant secular occasions including Australia Day, Mother’s Day, Father’s Day and Anzac Day with special book readings and/or guest speakers. Our residents have enjoyed some wonderful outings including visits to the Rhododendron Festival at Olinda; Mornington Peninsula; Williamstown; the Tutankhamun exhibition; and to hear a Viennese chazan as part of the Viennese Exhibition at the National Gallery. The success of our program is largely due to the efforts of Apartment manager Susan Rahim and lifestyle Assistant Shirley Jacobs, who so often go above and beyond the call of duty. I thank them sincerely. I would also like to acknowledge the support by Activities coordinator Lilian Krupp and her residential lifestyle team. Finally a huge bow to the volunteers and special friends of the EMA program who support this program in innumerable ways. Your contributions have made this program the vibrant, exciting, contemporary, diverse and energetic program that it is. Maureen Shulsinger Community and Volunteer Liaison manager Apartment resident Hilde Weill enjoys lunch and a chat with Felder Family Café manager Malvina Grodska. We provide nourishment for the mind, body & soul. Emmy Monash Aged Care Annual Report 2010/2011 15 Volunteers In my first year in this role, I have met wonderful people of all ages and stages of life who contribute so generously to our organisation in many ways. Students, family members, newlyretired baby boomers, former staff members, professionals and active seniors add their unique skills and experience to support and enhance our programs. This past year, we welcomed 22 recruits, swelling our active volunteer numbers to more than 50. In addition to supporting the residential lifestyle program, volunteers have actively contributed to the creation and development of the Apartments’ Wellness Program in its first year of operation. Our volunteers have extensive options: reading to someone with vision impairment; singing with a resident in the choir; feeding a High Care resident; or leading and supporting a vast range of group activities such as painting, word games, challah baking, walking programs in parks of Melbourne and Tai Chi. Some volunteers attend weekly or more regularly, others less frequently, such as guest speakers or entertainers. Volunteers run our kiosk, drive buses to outings and are involved behind 16 Emmy Monash Aged Care Annual Report 2010/2011 Volunteer Paul Blank plays cards with a resident. the scenes, in administration and catering roles. In addition, we work with a range of community organisations and have enjoyed close relationships with schools including Beth Rivkah Ladies College, Mount Scopus Memorial College, Bialik College, Leibler Yavneh College, Caulfield Junior College, Wooranna Park Primary School, Shelford Girls Grammar and Ohel Chana. Students from a variety of tertiary organisations have undertaken student placements in nursing and lifestyle. Moreover, Emmy Monash participated in a Jewish Community Council of Victoria youth forum about volunteering opportunities for tertiary students. We thank our community partners with whom we have worked over the past year. WIZO, B’nai B’rith, the National Council of Jewish Women (NCJW), The National Gallery of Victoria, the Jewish Holocaust Centre, Jewish Museum of Australia, Caulfield Hebrew Congregation and Melbourne Hebrew Congregation have actively supported our programs and we look forward to working even closer in the year to come. This year’s annual volunteer party, generously hosted by Helen and Bori Liberman, included a musical program and gave our well-deserving volunteers the opportunity to mingle and share stories. Helen Felder launched her revised edition of Emmy Monash‘s history, A Home Away From Home, and NCJW President Vivien Brass delivered the keynote address. The success of our volunteer program is largely due to the wonderful support and supervision by our staff. A big thank you goes to Lilian Krupp and her residential activities team; Life Enrichment’s Pamela Bruder; EMA Lifestyle’s Shirley Jacobs; Executive Assistant Lidia Naimo and all staff who welcome our volunteers with professionalism, warmth and kindness the hallmark of Emmy Monash Aged Care. I look forward to working with all my wonderful volunteers and welcoming many more to our team in the year to come. Maureen Shulsinger Community and Volunteer Liaison manager Treasurer’s report It is with great pleasure that I present my report as treasurer of Emmy Monash Aged Care Inc. for the financial year ended 30 June 2011. It is pleasing to report that despite difficult conditions in the past year, we have once again been successful in maintaining almost 100 per cent occupancy of the Home. We have also been able to maintain a financial surplus. During the past financial year, as a result of difficult economic times, interest rates have again continued to remain low. The impact of this has had an affect on our cash flows which has again stimulated management to review processes and implement measures to maintain the financial surplus and security of the Home. We continue to focus on managing operating expenses. Management remains committed to our strict budgetary constraints, without compromising our standards or the high level of care that we provide. the community must again be acknowledged. The ongoing generosity is important for us to maintain our services, enhance and improve our lifestyle programs and thereby uphold our commitments to our residents. I again remind our stakeholders that it is an accounting requirement that all donations received be treated as operating income, even where these donations may be intended for capital improvements, and not for recurring expenditure. As in previous years, these amounts have been transferred to a reserve building fund. I wish to thank all staff, volunteers and the Board of Emmy Monash for their continued dedication and support, as well as the community for helping to make Emmy Monash the ‘home away from home’ that it is. Mark Hammerschlag Treasurer During the past year, as a result of the economic conditions, a significant effort was made by the Home to maintain its fundraising. These efforts have been reasonably successful and so the continued support of Volunteers run our kiosk, drive buses, are involved behind the scenes, in administration and catering roles. Emmy Monash Aged Care Annual Report 2010/2011 17 Financial statements Balance Sheet for the Year Ended 30 June 2011 Consolidated Parent 2011 $ 2010 $ 2011 $ 2010 $ 19,634,585 18,927,899 18,454,190 18,216,813 439,116 616,386 17,039,719 17,011,466 11,555 9,945 11,555 9,945 20,085,256 19,554,230 35,505,464 35,238,224 Property, plant and equipment 12,693,146 13,529,574 3,015,467 3,391,997 Investment property 17,109,200 17,109,200 - - Intangible assets 3,600,000 3,600,000 3,600,000 3,600,000 ASSETS CURRENT ASSETS Cash and cash equivalents Trade and other receivables Other assets TOTAL CURRENT ASSETS NON-CURRENT ASSETS TOTAL NON-CURRENT ASSETS 33,402,346 34,238,774 6,615,467 6,991,997 TOTAL ASSETS 53,487,602 53,793,004 42,120,931 42,230,221 31,691,288 31,659,641 23,654,298 23,641,539 401,495 302,140 401,495 302,140 32,092,783 31,961,781 24,055,793 23,943,679 125,616 128,604 125,616 128,604 LIABILITIES CURRENT LIABILITIES Trade and other payables Provisions TOTAL CURRENT LIABILITIES NON-CURRENT LIABILITIES Provisions 125,616 128,604 125,616 128,604 TOTAL LIABILITIES 32,218,399 32,090,385 24,181,409 24,072,283 NET ASSETS 21,269,203 21,702,619 17,939,522 18,157,938 10,849,478 10,849,478 10,849,478 10,849,478 TOTAL NON-CURRENT LIABILITIES EQUITY Reserves Retained earnings 10,419,725 10,853,141 7,090,044 7,308,460 TOTAL EQUITY 21,269,203 21,702,619 17,939,522 18,157,938 Income Statement for the Year Ended 30 June 2011 Consolidated Revenue Other income Parent 2011 $ 2010 $ 2011 $ 7,056,189 6,570,962 6,731,444 6,286,152 692,215 2,400,071 692,215 2,400,071 2010 $ (5,341,502) (4,971,320) (5,341,502) (4,971,320) Depreciation and amortisation (851,332) (863,362) (391,434) (384,316) Repairs and maintenance expenses (200,207) (197,925) (200,207) (197,925) Subcontracting expenses (318,689) (319,086) (318,689) (319,086) Food expenses (280,690) (300,743) (280,690) (300,743) Electricity and water expenses (122,710) (134,429) (122,710) (134,429) (92,453) (92,904) (92,453) (92,904) (156,250) (195,635) (156,250) (195,635) Employee benefits expense Laundry and dry cleaning expenses Medical supply expenses - (330,146) - - Other expenses (817,988) (684,428) (738,141) (606,769) Income (loss) before income taxes (433,417) 881,055 (218,417) 1,483,096 Income (loss) for the year (433,417) 881,055 (218,417) 1,483,096 Resident liability expenses movement 18 Emmy Monash Aged Care Annual Report 2010/2011 Independent auditor’s report to the members of the Emmy Monash Aged Care Inc & Controlled Entity Report on the Financial Report We have audited the accompanying financial report of The Emmy Monash Aged Care Inc (the association) and The Emmy Monash Aged Care Inc and Controlled Entity (the consolidated entity), which comprises the statement of financial position as at 30 June 2011 and the statement of comprehensive income, statement of changes in equity and statement of cash flows for the year ended on that date, a summary of significant accounting policies, other explanatory information and the directors’ declaration of the consolidated entity comprising the association and the entity it controlled at the year’s end or from time to time during the financial year. Board’s Responsibility for the Financial Report The Board of Management of the association is responsible for the preparation and fair presentation of the financial report in accordance with Australian Accounting Standards (including Australian Accounting Interpretations) and the Associations Incorporation Act 1981. This responsibility includes designing, implementing and maintaining internal control relevant to the preparation and fair presentation of the financial report that is free from material misstatement, whether due to fraud or error; selecting and applying appropriate accounting policies; and making accounting estimates that are reasonable in the circumstances. Auditor’s Responsibility Auditor’s Opinion Our responsibility is to express an opinion on the financial report based on our audit. We conducted our audit in accordance with Australian Auditing Standards. These Auditing Standards require that we comply with relevant ethical requirements relating to audit engagements and plan and perform the audit to obtain reasonable assurance whether the financial report is free from material misstatement. In our opinion: An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial report. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement of the financial report, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial report in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the committee, as well as evaluating the overall presentation of the financial report. The financial report of The Emmy Monash Aged Care Inc and The Emmy Monash Aged Care Inc & Controlled Entity is in accordance with the Associations Incorporation Act 1981 including: i. giving a true and fair view of the association and the consolidated entity’s financial position as at 30 June 2011 and of their performance for the year ended on that date; and ii. complying with Australian Accounting Standards (including Australian Accounting Interpretations)and the Associations Incorporation Act 1981 . Hayes Knight Audit Pty Ltd Melbourne G.S.Parker Director Dated this day of 2011 We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Independence In conducting our audit, we have complied with the independence requirements of Australian professional ethical pronouncements. Emmy Monash Aged Care Annual Report 2010/2011 19 Our supporters Emmy Monash Aged Care gratefully acknowledges the generosity of our many supporters. We would also like to thank our wonderful volunteers, including performers at our Sunday concerts, and look forward to your continued friendship and support. Patron Pauline Gandel Patron Donors Bierman Charitable Trust Eva Erdi & Les Erdi OAM Josef & Judith Hellen The Estate of Hilda Loewy Dina & Mark Munzer Victor Smorgon Charitable Fund Platinum Donors Ellen Bando Eric Bauer The Estate of Elise Harry Fischer Gandel Family Judy & Leon Goldman Goldschlager Family The Estate of Francis Feri Goodman Max & Lucyna Kestin & Family Henry & Dinah Krongold & Family The Family of Lejb & Ruth Lewi Frank & Valerie Lobell Sonia & Don Marejn Aurthur & Edith Myrants Evelyn & Ron Sharp Greg Rosshandler & Family The Estate of Pawel Sztylerman Miriam & Frank Tisher & Family Gold Donors Anonymous (2) Arnhold & Brass Families Felder Family Eva & Tab Fried Kastelan & Castelan & Leighton Family George & Patricia Kline & Family Rae & Simon Leivenzon The Estate of George Hans Reinisch Silberscher Family Silver Donors The Jack Brockhoff Foundation Henri & Eva De Jong Gertie Dodge Ephraim & Susie Ehrmann Zelman & Diana Elton & Family Leo & Mina Fink Fund Krampel Family Eve & Jascha Landman Michele & Graham Lasky Majtlis Family David Mandie Family The Pratt Foundation Lyn Rockman& Irvin Rockman CBE The Estate of Wolf Rubin Yoko & Adam Ryan Judge Nubert Stabey & Rosa Stabey Bronze Donors Anonymous Alter Family Foundation Ursula Becher & Family Sir Zelman & Lady Anna Cowen Dubs Family Ilse & Fred Epstein Robert & Ruth Epstein Linda & David Goldberg Rodney & Deena Goldbloom & Family Jennifer & Tom Gorog Grosman Family Foundation Gringlas Family Charitable Trust Agota Ivany Joske/Frey Family Susan & Gary Hearst Family of the late Arie Kalman Stella Graeve & Jenny Klepfisz Julie & Simon Kessel Riva & Mory Kiper Bindy & David Koadlow Mira & David Kolieb & Family Kliger Partners Eve & Jascha Landman The Estate of Edith Langsam Lyn & Michael Lawrence & Family Lord Mayor’s Charitable Fund Sam Parasol OAM & Ruth Parasol & Family Gary Peer & Associates Harry & Rita Perelberg Sandra & Ian Raizon Eva Reich Family of the late Alma Slawick Daphne & Harold Saltzman Sam Smorgon AO & Minnie Smorgon 20 Emmy Monash Aged Care Annual Report 2010/2011 Sarah Szental Karen & Victor Wayne & Family Wiener Family Family of the late Adele Zamek Abe & Marlene Zelwer Major Donors Anonymous Aged Persons Welfare Foundation Jack & Yvonne Alterwein Bachrach Charitable Trust Besen Family Foundation The B’nai B’rith Foundation G Brooke Hutchings Bequest, managed by Perpetual Trustees Gerry Bullon & Susie Ashkenazi Henny Carew Anne & Alan Faiman Yehuda & Klara Fishman Gross Waddell Pty Ltd The Estate of William David Herr Isobel Hill Brown Trust, managed by Perpetual Trustees Carol Kennett Arthur & Marianne Klepfisz Helen Macpherson Smith Trust Dani & Arnold Mahemoff Nadler Family Leon Pakin & Family Harry & Rita Perelberg Pila Family Harry & Marion Raitman Julius Rath Andrew & Judy Rogers & Family William & Rita Rogers John & Monica Shalit Debbie & Stephen Szental Szykman Charitable Foundation Ronny & Sarah Tatarka & Family Sam & Sonia Wajcman & Family Family of the late Malvine Worth Bequests Sophia Salamon Charitable Trust Estate of Hilda Loewy Estate of Pejsach Nudelberg Grants & Program Sponsorship Leo & Mina Fink Fund The Gandel Charitable Trust Isobell Hill Charitable Trust, managed by Perpetual G Brooke Hutchings Bequest, managed by Perpetual Helen Macpherson Smith Trust Lord Mayor’s Charitable Fund The Pratt Foundation Community Partners Alzheimer’s Australia Beth Rivkah Ladies’ College Bialik College B’nai Akiva B’nai B’rith B’nai B’rith, Raoul Wallenberg Unit B’nai B’rith, Re’ut Unit Caulfield Junior College Caulfield Montessori School Centre for Cultural Diversity in Ageing CISCO (Kevin Johnson) Courage to Care Gardenvale Primary School Gary Peer & Associates Gross Waddell HESTA Jewish Holocaust Centre The King David School Leibler Yavneh College Melbourne High School Monash University, Faculty of Medicine, Nursing & Health Science Mount Scopus Memorial College National Council of Jewish Women of Australia (Vic) Inc Noel Jones Caulfield Ohel Chana Rabbinical College of Australia & NZ Shelford Girls Grammar Sholem Aleichem College South City General Practitioners Service TBM Woodards WIZO Wooranna Park Primary School Yeshivah College Simcha Donations Edith Erdstein birthday Marianne Roth birthday Monique Leventer birthday Margaret and Boris Gelberg anniversary Daniel Beebe birthday Ignacy Tymrand birthday In Memoriam Jacob Frenkel z”l Photography: Ben Weinstein Design: Ckaos Emmy Monash Aged Care Inc 518-526 Dandenong Road, North Caulfield VIC 3161 p 03 8508 9300 f 03 9509 6176 e info@emmymonash.asn.au www.emmymonash.asn.au