CA IT Asset Manager

Transcription

CA IT Asset Manager

CA IT Asset Manager
Feature and Content Comparison: CA Software Asset Manager
and CA Software Compliance Manager
CA Technologies is executing against a bold vision for the future, where IT resources are
delivered with unprecedented levels of flexibility. We bring unique strengths to the table
that will help our customers make informed decisions about how to build and manage their
next generation IT ecosystem. The current release of our CA IT Asset Manager (CA ITAM)
solution includes significant improvements to our software asset management capabilities
over previous releases. These new and improved capabilities are part of our Software Asset
Manager solution which replaced CA Software Compliance Manager in the CA ITAM 12.7
and later releases.
CA Software Asset Manager Feature Comparison
The following table is a comparative view of the features with the CA Software Asset Manager (CA SAM) component of CA ITAM
and similar capabilities in previous releases that included CA Software Compliance Manager (CA SwCM). Also, capabilities are
noted for the CA Asset Portfolio Management (CA APM) component of CA ITAM where relevant.
CA Software Asset Manager Features
CA Software Compliance Manager Features
CA SAM (Base Module)
Data Management
Maintenance of master data through data import (XML/SOAP, XLS(X),
CSV, import connectors), semi-automatic (CSV) or via the user interface
Limited support in SwCM
Audit proof recording of master data histories, e.g. in case of new cost
center names
Not supported in SwCM
Mapping of most software license types (device, user, named user, concurrent,
processor, enterprise, MIPS, etc.) through License Metric Engines
Limited support (and not automated) in SwCM
Maintenance of license data through data import (XML/SOAP, XLS(X),
CSV, import connectors), semi-automatic (CSV) or via the user interface
Mapping of combination products such as suites, bundles, license packs
Supported in SwCM
Connection of ERP systems and/or suppliers to capture license data from the
procuwrement process (XML/SOAP, XLS(X), CSV, import connectors)
Transfer of licenses to other companies, business units and cost centers
Leasing/selling of licenses between companies of the same group including
documentation and cost charging
Pooling of licenses at all organizational levels (group, company, business
unit, cost center)
CA IT ASSET MANAGER
CA SAM (Base Module)
Data Management continued
Free assignment of licenses to devices, users, processors, etc.
Support in SwCM
Detailed history of each license including all changes such as transfers,
updates, assignments to different devices
Update pool for the tailor-made management and utilization of update licenses
Creation and storage of update chains
Import pool with extensive functionality for automatic validation of license
imports and post-processing of incorrect data: Management of import
transactions and the obtained license positions, master data comparisons,
problem monitoring, tools for bulk processing
Management and time-sensitive monitoring of all maintenance options
at the contract, article, and individual license level
Management and time-sensitive monitoring of temporary licenses
at the contract, article, individual and license level
Management of license certificates including file attachments (e.g. document
scans) and references to freely selectable licenses; the link between the
license certificate and the assigned licenses remains unaffected during all
operations (transfer, update)
Management of serial numbers
Clear presentation of all important events during a selected period of time
(expiry of license or maintenance contracts, etc.)
Data Access and Reporting
Selection of the license inventory by freely configurable criteria
CSV, XLS(X), and XML export for external report generation, for example,
in Excel or Crystal Reports
Predefined report formats with dynamic generation of PDF files
Support in SwCM
Individual reports based on a professional reporting engine with common
emitter for all Office formats
Scheduler for automatic creation and distribution of reports
Management console/KPI dashboard (“Cockpit”) with intuitive, graphical
representation; for example: degree of licensing, degree of under licensing,
top ten over licensed products, important manufacturers, etc.
2
CA IT ASSET MANAGER
FlowControl Module (extension to CA SAM) – Additional Licensing Required
ITIL®-based, freely configurable process templates with pre-installed modules for:
• Requisitions
• Multi-level approval processes
• Procurement (integration in ERP systems)
• Contract management
• Catalog management (integration in catalog management systems
such as Heiler)
Limited support in APM
• Strategic sourcing
• Deployment (integration in ESD systems)
• Monitoring
• Optimization
• Retirement
• Joiners/leavers (integration in HR systems)
• New product
• New version
• Pooling
• Cost allocation
• Cross charging
• Licenses received
3
CA IT ASSET MANAGER
FlowControl Module (extension to CA SAM) – Additional Licensing Required
Seamless integration in service-oriented architectures (SOA) through complete provisioning of the business logic
as a Web Service via XML
Cross-system end-to-end processes by combining commercial
and technical information
Predefined roles for:
• Requestors
• Product owners
• Vendors and manufacturers
• Cost center managers
• Business unit managers
• Compliance managers
• Contract managers
• Catalog managers
• Procurement managers
• End users
Inventory Connect Module (extension to CA SAM) –
No Additional Licensing Required
Data Managementvia XML
User-configurable connectors for the automatic transfer of installation and
usage data via XML/SOAP and/or CSV/XLS(X) from third party systems such as
Microsoft SCCM, HP Asset Manager, CA Unicenter Argis, IBM Tivoli, Centennial,
Novell ZENWorks and many others
Manual entry of installation, usage, and metering data
Software Recognition
Signature based software recognition based on raw inventory/scan data,
including: ARP, MSI, file scan, packaging, AD, ISO 19770-2 software tags,
and much more
Robust and high performance recognition algorithms for cyclical processing
of freely configurable data sets
Flexible signatures through wild cards
Complex rules for the logical combination of different signatures
(for example: AND linkage of ARP and file scan)
Assistant for the assignment of signatures and rules to commercial products
Import, processing, and analysis of metering information
(last usage, usage frequency, etc.)
4
CA IT ASSET MANAGER
Inventory Connect Module (extension to CA SAM ) –
Effective Usage
Dedicated Metric Engines for metric specific reporting of effective license
demand based on recognized installations and usage data
Consideration of virtual environments (partitioning, clusters) as well as
complex metrics in the server world, such as IBM PVU, Oracle Database,
Microsoft Windows Server)
Compliance Check
Supported in SwCM
Comparison of license and usage data
Consideration of downgrade paths stored in the catalog of articles with
automatic optimization and correction of the analysis results
Parameterization of the analyses if the licenses and software usage are
assigned to different organizational units
Example: assignment of licenses to a general cost center, but assignment
of the software usage to several different cost centers
Selection of analysis results by freely configurable criteria
(catalog, organization, geography)
Storage of analysis profiles: parameterization, analysis reporting, sorting,
filter, etc. for individual users, group of users, or system wide
Organizational drill-down in the compliance check through all
organizational levels
Result sets for direct comparison of different scenarios,
e.g. inclusion/exclusion for the planned procurement of licenses
Analysis history: analysis of past license and usage situations
at any organizational unit (group, company, business unit, cost center)
“Compliance Intelligence” – Interactive analysis of the compliance situation
and potential risks
Contract Management Module (extension to CA SAM) –
Import of contract data from third party systems or connection to contract
management systems
Not supported in SwCM (supported in APM)
Multi-level contract hierarchy (main contracts, enrolments)
Precise definition of the organizational scope of main contracts and
enrolments taking the organizational units and roles stored in CA SAM
into account
Not supported in SwCM (limited support in APM)
Free definition of pools (e.g. Microsoft applications, systems, servers),
targets (e.g. point values, license numbers), and monitoring periods
(e.g. milestone checks)
Integration of license data into the contract management permitting
real-time monitoring of the degree of utilization of contracts
5
CA IT ASSET MANAGER
Contract Management Module (extension to CA SAM) –
Event-controlled generation and distribution of emails in case of:
a) failure to achieve contractual targets
b) the expiry of contracts
c) the expiry of maintenance options
d) the expiry of periods of notice
e) the automatic renewal of contracts
The alert periods can be individually configured
Contract monitoring (point values/license numbers reached vs. milestone
checks) by means of Gantt diagrams
Management of the original contract documents including file management
of document scans and reference to freely selectable licenses: the link
between contract data and assigned licenses remains unaffected during
all operations (transfer, update)
Selection of the list of contracts by freely configurable criteria
Financial Module (extension to CA SAM) – Additional Licensing Required
Cost Transparency
Breakdown by time, cost, project
Built-in currency exchange rates on a daily basis
Cost charging for cost/profit center model, e.g. based on actual
software usage
Calculation of adequate service prices
Depreciation with configurable business rules
Integration with existing ERP/Controlling tool
Financial Evaluation of Relevant Assets
Intelligent price assistant: Automatic calculation of product reference
prices based on complete license procurement history and list prices
from the catalog
• Product and article reference prices for a financial evaluation
of the compliance results: cost drivers and audit risks
• Decision support for software procurement
• Customer-specific financial figures and reports
6
CA IT ASSET MANAGER
Financial Module (extension to CA SAM) – Additional Licensing Required
Reporting
Reporting engine for custom business reports, charts,
and management dashboards
Support of common document formats
Supported in SwCM
Many standard reports: Cost and risks of compliance, forecast of planned
costs, cost avoidance by software license management, multiple installs
Supported in SwCM
Interactive drill-down in the license balance
Supported in SwCM
Planning and Budget Management
Planning and controlling of future costs
Management of planned and current payment commitments
Export to MS Excel
Supported in SwCM
Management Module (extension to CA SAM) –
Monitoring the performance of all SAM relevant processes
Intuitive display using a traffic light rating system
Detailed indicators to support the decisions and actions to be taken
Variable traffic light threshold (expected values)
Pre-defined standard license management indicators, including import
success, license clearing success, product recognition rate, price coverage,
and audit risk
Dashboard with dynamic management widgets
Up-to-date and configurable
Different charts and analyses, e.g. speedometer, bar chart, line chart,
and tables
Pre-defined standard license management analyses and reports
iPad and iPhone application
7
CA IT ASSET MANAGER
General features of CA SAM
Platform-independent web application running under operating systems
(e.g. Windows Server 2003, Windows Server 2008 (R2), Unix, Linux), web
servers (e.g. Apache, MS-IIS) and databases (e.g. MySQL, MS SQL Server,
Oracle); client: HTML browser under any operating system (e.g. Mozilla
Firefox, MS Internet Explorer)
Available as a licensed product or as a hosted application
Multi-lingual (English, French, German, Italian, Spanish, Japanese,
Brazilian Portuguese)
Comprehensive user manual and context sensitive online help
(German/English)
User administration based on an object-oriented role model permits to
restrict usage to certain manufacturers/products and/or organizational units
(group, companies, business units, cost centers); these restrictions apply
across all functions up to the generation of reports
User-dependent storage of freely definable selection criteria
and configuration settings (personal desktop)
Data exchange with third party systems via Web Services (XML/SOAP)
and/or CSV(XLS(X)
Configurable email interface for the event-controlled generation and
distribution of emails, e.g. upon expiry of license or maintenance contracts,
license additions or disposals
CA Software Asset Manager Content Comparison
The following is a comparative view of the content provided in the CA Master Catalog provided with the CA Software Asset
Manager component of CA ITAM and the software recognition content provided with CA Software Compliance Manager as part
of the Software Compliance Manager Content Subscription.
The CA Master Catalog
The CA Master Catalog provides the information needed to effectively manage software licenses. The following is high-level list
of metrics for the CA Master Catalog and comparison to content provided in CA Software Compliance Manager:
Catalog Metric
CA SAM (Master Catalog)
CA SwCM
Manufacturers
> 130
14
Products
> 25,000
< 5,000
Articles (SKUs)
> 185,000
N/A
8
CA IT ASSET MANAGER
The following is a list of some of the standard features of the CA Master Catalog and a comparison with CA Software
Compliance Manager with the Software Compliance Manager Content Subscription:
Features – Commercial and Product Use Rights
CA SwCM
CA SwCM
Manufacturer article number with SKU
License metric and license model
Update/full version
Part of a downgrade path
Unlimited use rights
Pure maintenance contract
Point value and point category (Microsoft, IBM, Adobe etc.)
Maintenance type
Maintenance timeframe
Limited use rights (OEM, etc.), and more
Features – Technical Data and Software Recognition
Mapping of signatures/synonyms to licensed products
(from existing tools/systems)
Rule based mapping following user-defined criteria
Partial
Metric Engines for metrics without a 1:1 relationship between
use rights and measured component (for the likes of Oracle,
IBM, SAP, Microsoft, etc.
The following is sample list of the software publishers included in the CA Master Catalog and comparison with CA Software
Compliance Manager:
Software Publisher
3d3.com
Abbyy
ACD Systems
Acronis
Adobe
Altova
Apache
Apple
9
CA SwCM
CA IT ASSET MANAGER
Software Publisher continued
Aspera
Attachmate/WRQ
Autodesk
Babylon
Bentley
BMC
CA
CDexos
Cerious Software
Cerulean Studios
Cisco
Citrix
Corel
Cortado
CyberLink
DataViz
DataWatch
DigitalVolcano
Diskeeper
dotPDN
Dymo
E&E information consultants
Embarcadero
EPLAN Software and Service
Extensis
FastStone
FinePrint
Gadwin Systems
Gemplus
10
CA SwCM
CA IT ASSET MANAGER
Ghisler
Goetz Kircher
Google
GrapeCity
HP
Hyperionics Technology
I.R.I.S.
IBM
IceWalkers
IDM Computer Solutions
Igor Pavlov
iGrafx
Informatica
Infragistics
Intel
Ipswitch
Irfan Skiljan
Ivan Bischof
IZArc
JAM Software
KL Software
Lexware
Magix
Malwarebytes
MapInfo
Martin Prikryl
McAfee
MHST
Micro Focus
11
CA SwCM
CA IT ASSET MANAGER
Microsoft
Mindjet
Minitab
Mozilla
MySQL
National Instruments
Nero
Netscape
Nokia
Novell
Nuance
Nullsoft
OCS Inventory Team
Open Text
Opera Software
Oracle
Palm
PGP
PKWARE
Poikosoft
ProcessText Group
PTC
Quark
Quest Software
RARLAB
RealNetworks
RealVNC
Red Hat
Research In Motion
12
CA SwCM
CA IT ASSET MANAGER
RichiStudios
Robotronic
Roxio
SAP
SAS
secrypt
SER Solutions Deutschland
Serena Software
SFIRM
Siemens
Siemens PLM Software
Simon Tatham
SolarWinds
Sonic Solutions
Sony
Sophos
SparxSystems
Stanley Huang
Stefan Heinz
SUN
SUPERAntiSpyware
sw4you
Sybase
Symantec
T-Mobile
TechSmith
The MathWorks
think-cell Software
Trend Micro
13
CA SwCM
CA IT ASSET MANAGER
CA SwCM
TrueCrypt Foundation
UndercoverXP
Uniplot Software
UniPrint
Uwe Sieber
VideoLAN
Vizioncore
VMware
WebEx Communications
WinMerge Development Team
Zend
Note: Supported vendors in the CA SAM Master Catalog include coverage for software recognition, articles (SKUs) and other
related content. Depth and breadth of coverage may vary from vendor to vendor.
The following is a sample list of vendor specific and generic license metrics/models supported in CA SAM and comparison with
CA Software Compliance Manager:
Support License Models/Metrics
CA SAM
$M Cost of Goods Sold
$M Freight Under Management
Access Points
Account
Additional CPU
Admin
Agent Pack
Application Establishment
Application Instance
Application User
Array
Authorized User
14
CA SwCM
CA IT ASSET MANAGER
CA SAM
Authorized User Single Install
Authorized User Value Unit
Base CPU
CAL
Capacity Unit
Client
Client Configuration Management License
Client Device
Client Management License OSE
Client Management License User
Cluster
Collaboration
Computer
Concurrent Device
Concurrent Session
Concurrent Stream
Concurrent User
Config Management License
Connect
Connection
Connector
Controller Area
Core
Core Install
CPU
CPU Socket
Customer
Daily Page View
Database
15
CA SwCM
CA IT ASSET MANAGER
CA SAM
Database Connector
Database Instance
Desktop
Developer
Device
Device CAL
Device ECAL
Domain Controller
Domino Controller
Drive
Employee
Employee User Value Unit
Enabled User Account
Enterprise Use
Establishment
Expense Report
External Connector
External User Value Unit
Feed
Firewall
Floating User
Floating User Single Install
Floating User Single Session Single Install
Forms
Front End Server
Gigabyte
Host
Host Server
Hours
16
CA SwCM
CA IT ASSET MANAGER
CA SAM
Hypervisor
IBM Processor Value Unit (PVU)
IBM Processor Value Unit (PVU) with Dual Staging
IBM Processor Value Unit (PVU) with Single Staging
IBM SubCapacity Processor Value Unit (PVU)
IBM SubCapacity Processor Value Unit (PVU) with Dual Staging
IBM SubCapacity Processor Value Unit (PVU) with Single Staging
Install
Installation
Instance
Internet Connector
Invoice Line
IP
IP-Address
IT Employee
Limited Use Authorized User
Limited Use Socket
Limited Use Virtual Server
Location
Location Advanced
LPAR
Machine Value Unit
Mailbox
MAL
Managed Access Port
Managed Capacity
Managed CPU
Managed Desktop
Managed Device
17
CA SwCM
CA IT ASSET MANAGER
CA SAM
Managed Mailbox
Managed Seat
Managed Server
Managed User
Managed User Account
Managed Virtual Server
Manager Console
Microsoft SQL Server 2012 Business Intelligence
Microsoft SQL Server 2012 CORE Enterprise
Microsoft SQL Server 2012 CORE Standard
Microsoft SQL Server Enterprise
Microsoft SQL Server Processor Datacenter
Microsoft SQL Server Processor Enterprise
Microsoft SQL Server Processor Standard
Microsoft SQL Server Standard
Microsoft Windows Server Datacenter
Microsoft Windows Server Enterprise
Microsoft Windows Server Itanium
Microsoft Windows Server Standard
Migrated User Account
Monitored Host
Monitored Node
Named Casual User
Named Power User
Named User
Named User Multiserver
Named User Plus
Named User Single Server
Network Named User
18
CA SwCM
CA IT ASSET MANAGER
CA SAM
Node
Node Locked
Operations Management License
Oracle Database Processor Enterprise
Oracle Database Processor Standard/Standard ONE
Organization
OSE
Pack
Page
PC
Phone
Point
Port
Prefix
Printer
Process
Qualified Desktop
Record
Registered User
Reporting User
Repository
Resource Value Unit
Router
SAL
SAP 20-digit Accounts
SAP 4 GB blade memory
SAP Acquisition Contract
SAP Active Contract
SAP Active Customer
19
CA SwCM
CA IT ASSET MANAGER
CA SAM
SAP Active Registered License Plates (over 12 months)
SAP Ad Sales Value
SAP Adapter Type
SAP Application Value
SAP Asset Under Management
SAP Assets
SAP Auto-ID Site
SAP Average Processed Transactions/Trips/EDRs per day
SAP Backorder
SAP Banking Commission Recipient
SAP Base and Remote Locations
SAP BCM multi-channel user
SAP BCM personal-telephony user
SAP BCM reporting user
SAP BCM voice-only user
SAP Big Tickets
SAP Blade
SAP BOEPD produced
SAP BOEPD produced in USA
SAP BOEPD produced outside USA
SAP BOEPD scheduled/planned
SAP BOEPD sold
SAP Business Partner
SAP Cases per year
SAP Cash Control Point
SAP Channel
SAP Classified Ads
SAP Commission Recipients
SAP Commodities Sold
20
CA SwCM
CA IT ASSET MANAGER
CA SAM
SAP Connected Systems
SAP Consumer Loans
SAP Contract
SAP Contract Account
SAP Corporate Account
SAP Corporate Customer
SAP Corporate Loan
SAP Country
SAP Customer
SAP Customer Object
SAP Database Size in GB
SAP Deployment
SAP Derivative
SAP Employees (SAP MII)
SAP Employees Scheduled
SAP Equipment Items
SAP Events
SAP Financial Entity
SAP Finished Items
SAP Finished Products
SAP Fixed Fee
SAP Flat fee
SAP Freight Units
SAP Full-time Equivalent (FTE)
SAP Fundable Assets
SAP GB per month
SAP Gross Written Premium (GWP)
SAP HELOC
SAP High Value Loans
21
CA SwCM
CA IT ASSET MANAGER
CA SAM
SAP Installation and Connected System
SAP Interaction Records
SAP Invoice
SAP Large Plant
SAP Large Warehouse
SAP Learner
SAP Legal Entity
SAP Licensees
SAP Licensors
SAP Limit Sets
SAP Loans Volume in Balance Sheet
SAP Location
SAP Location with Customer Collaboration Scenario
SAP Location with Outsourced Manufacturing Scenario
SAP Location with Supplier Collaboration Scenario
SAP Location with Customer Collaboration Scenario
SAP Location with Outsourced Manufacturing Scenario
SAP Location with Suppl. Collaboration Scenario
SAP Location with Supplier Collaboration Scenario
SAP Location with Lean Manufacturing Scenario
SAP Maintenance Object
SAP Managed Identity
SAP Managed Items
SAP Managed Resources
SAP Marketing Touches
SAP Marketing Transactions
SAP Master Record
SAP Master Records
SAP Medium Tickets
22
CA SwCM
CA IT ASSET MANAGER
CA SAM
SAP Member
SAP Micro Loans
SAP Micro Saving Accounts
SAP Midsize Plant
SAP Midsize Warehouse
SAP Mobile User
SAP Monitored User
SAP Objects
SAP OGSD User
SAP One Time Fee
SAP Operating Budget
SAP Orders per Year
SAP Outpatient Days in Year
SAP P/C/S Cashflow Based
SAP Package fee
SAP Page Views
SAP Parcels of Land
SAP Participant
SAP Patient Care Days
SAP Patients Treated in Year
SAP Physical Locations
SAP PoDs
SAP Port
SAP Portfolio Budget
SAP Portfolio Budget Managed with SAP RPM
SAP POS Transactions
SAP Positions
SAP Private Bank, Complex Individual, SME Loans
SAP Private Banking/SME Accounts
23
CA SwCM
CA IT ASSET MANAGER
CA SAM
SAP Process Server
SAP Product in the Product Data Cache
SAP Product Object
SAP ProductionTons
SAP Professional User
SAP Program Budget
SAP PS Spend Budget
SAP Public Sector Budget
SAP R&D Spend Volume
SAP Recipients
SAP Records
SAP Rental Units
SAP Resources
SAP Retail Accounts
SAP Retail Cashflow Based
SAP Retail Customers
SAP Retail Loans
SAP Revenue
SAP Sales Opportunity Value
SAP Sales Orders
SAP Sales Value
SAP Scenario
SAP Secured Corporate Receivables
SAP Secured Micro Loans
SAP Secured Private Banking, Complex Individual, SME Receivables
SAP Secured Retail Receivables
SAP Service Inquiries
SAP Service Parts Inventory
SAP Service Requests
24
CA SwCM
CA IT ASSET MANAGER
CA SAM
SAP Service Requests and Warranty Claims
SAP Small Plant
SAP Small Tickets
SAP Small Warehouse
SAP Spare Parts Material Master Records
SAP Special User
SAP Spend Volume
SAP Student
SAP Supplier Object
SAP Syndicated Loans
SAP Telecom Orders
SAP Tester
SAP Testers
SAP Titles
SAP Tonnage Produced
SAP Transactions per Day
SAP Truck
SAP Units of POS
SAP User defined Object
SAP Vehicles
SAP Very Big Tickets
SAP Very Small Tickets
SAP VIP User
SAP Warehouse
SAP WCM PlantReceivables
SAP Weighted Size of Organization in FTE
SAP Work-Center
Satellite
Scan Target
25
CA SwCM
CA IT ASSET MANAGER
CA SAM
Seat
Sensor
Server
Server Configuration Management License
Server Install
Server Management License Enterprise
Server Management License Standard
Service Consumer
Service Provider
Service Units per Hour
Simultaneous Session
Slots Library
Source
Source Server
SPVU
sq ft
sq m
Storage Array
Subcapacity Processor
Target
TB
Terabyte
Tiered Server
Title Expansion Pak
Tivoli Management Point
Transaction
Transactions/Targets Unlimited Location
Unit
Universal Power Unit
26
CA SwCM
CA IT ASSET MANAGER
CA SAM
CA SwCM
User
User CAL
User ECAL
User Install
User Value Unit
User/Device
Value Unit
Virtual Machine
Virtual User
Virtual User Area
Virtual User Day
Volumes
Web Application
Web Farm User
Web Server
Workstation
Note: Supported license models and metrics may require additional, customer-specific configuration.
For more information, please go to ca.com/itam or contact your local CA Technologies Representative to arrange a private
introduction to CA and our software asset management solution.
Agility Made Possible: The CA Technologies Advantage
CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex
IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions
to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. CA
Technologies is committed to ensuring our customers achieve their desired outcomes and expected business value through
the use of our technology. To learn more about our customer success programs, visit ca.com/customer-success. For more
information about CA Technologies go to ca.com.
Copyright © 2013 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of AXELOS Limited. This
document is for your informational purposes only and CA assumes no responsibility for the accuracy or completeness of the information contained herein. To the extent permitted by applicable law, CA provides
this document “as is” without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for
any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the
possibility of such damages.
CS200-34746_1013

CA IT Asset Manager

Transcription

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