Formerly, Zygen Technology

Gentech Consulting
(Formerly, Zygen Technology)
SAP Application Management Service
ZYGEN TECHNOLOGY COMPANY LIMITED
45 SOI KASEMSAN 2, RAMA 1 RD, WANGMAI,
PATHUMWAN, BANGKOK 10330
TEL: +662-612 5523
FAX: +662 612 4307
EMAIL: SALES@ZYGENTECH.COM
SAP Application Management Service
“Ensure timely availability of functionalities
to support business needs”
© SAP 2010 / Page 2
Why does your company need AMS?
Companies operating in today commerce rely on business application
systems to drive operation, collaborate supply chain, maintain customer
relations and report shareholders timely .
Managing application support becomes key critical for business to maintain
availability of business operations, support business changes quickly,
increase the value of system investment, as well as manage costs effectively.
From our 10 year experience with 100 of companies, Zygen Technology
introduces you to our Application Management Service that can help
your organization to achieving:
• Reliable performance of application support service
• Develop and manage business requirement changes efficiently
• Manage and transfer application process knowledge for internal organization
• Manage and balance IT resources
• Manage costs and time of application support effectively
© SAP 2010 / Page 3
What are Zygen Technology AMS?
Service Desk
8x5 or 24x7 Support Center Available
through phone, e-mail, web-support
SAP Application Support
Functional supports for all logistics and accounting
Development Center
Customize reports and forms for business needs
Knowledge Management and Training
Assessment client’s systems and organize internal training
3rd Level Support and Implementation Service
Implement new functionalities, migration and roll out
© SAP 2010 / Page 4
Success Story
Berli Jucker Group is a conglomerate company
with more than 5,000 employees doing
businesses ranging from pharmaceutical
products, industrial products, engineering
products, and consumer products, trading, as
well as, manufacturing of consumer packaging,
snacks and foods, and health care products.
The group has used SAP to run entire
operations. However, with a huge number of
users, and rapid changes of business growth
from aggressive expansion to acquisitions, as
well as, SAP application became a critical
backbone for commerce operation. Internal
users require responsive application support,
request many application support services
ranging from internal training, modifying reports,
forms, and additional enhancements, and rolling
out process to new business units.
MIS encounters difficulties of maintaining the
service level agreement to users, facing
unbalancing workload, having a hundred of
change requests in queue, increasing the costs
of job-based hiring, and pressures of works
causing high turnover rate.
To solve the problems, management of Berli
Juker decide to outsource Zygen Technology
Application Management Service to assist
transforming MIS application support to best
practices.
Zygen Technology assesses current operation, and
established processes and helpdesk team,
2nd level support, development support and 3rd level
support as the following:
• Operate 24x7 helpdesk services
(Phone, Email, Faxes, Intranet)
• Operate 2nd level support with less than 2 day
resolution time
• Develop change management process to
accelerate change request procedure
• Develop organization development training
courses for MIS and users for sustainable
knowledge transfer
Zygen Technology succeeds in the deployment of
application management services as:
• Response time of incidents had been dropped
from 8 hours to less than 2 hours
• Resolution time had been dropped from 5 days to
1.5 days
• With knowledge management team and analyzing
to change the problems at root causes, the number
of incidents per day dropped from average 118 to
average 84 incidents
•Backlog of change requests reduced from 100
cases to 30 cases in 2 months
• Skills of MIS has been continued improving from
the internal training programs.
© SAP 2010 / Page 5
BJC Group 9 Companies Implemented
TCC Land Group 100 Companies Implemented
TGI Company Implemented
TBEV Group 36 companies Implemented
Zygen Technology
Your Success is Our Success
© SAP 2010 / Page 6
Zygen Technology
Your Success is Our Success
© SAP 2010 / Page 7
Zygen
Technology
SAP Consulting Center
@BTS National Stadium
Station
Contact Us
ZYGEN TECHNOLOGY COMPANY LIMITED
45 SOI KASEMSAN 2, RAMA 1 RD,
WANGMAI, PATHUMWAN, BANGKOK 10330
TEL: +662-612 5523 FAX: +662 612 4307
EMAIL: SALES@ZYGENTECH.COM
ExecuTrain
Training Facility
@20th Flr., Liberty
Building
TRAINING FACILITY
20th Flr., LIBERTY BUILDING, SOI
SALADAENG, SILOM, BANGKOK