Supply Chain Through Mobility

Supply Chain Through Mobility
Elza Gouws, Business Analyst– Joerns LLC.
Allan Vanderheyden, CEO – Savantis Group.Inc.
SESSION CODE: SM1442
The Presenters
 Elza Gouws
 Allan Vanderheyden
 Business Analyst
 CEO
 Joerns LLC
 Savantis Group, Inc.
 allan@savantisgroup.com
Overview
Joerns/RecoverCare manages its full product
lifecycle through the SAP suite of products.
Most of the interaction is through mobile
devices, but the key is managing the rigor of
SAP's validation.
To do this Joerns adopted the “now principle”:
self-correcting principle that ensures that errors
are minimized so the technician's job is easy.
Agenda
 A bit about The Players
 Joerns/RecoverCare
 Savantis
 The Problem
 The Solution
 Preview
 Project
 Principles
 Learnings
 Unintended consequences
 Scope is never 100% defined
Joerns RecoverCare
History
 Founded in 1889 in St. Paul, Minnesota as Joerns Brothers
Furniture by three brothers, Charles, Paul and Frederick
Joerns
 Joerns Brothers Furniture prospered in the 1940's and
1950's by manufacturing elegant and elaborate bedroom
and dining room sets
 in 1959. the company expanded into college dormitory
furniture.
 Next, metal engineering was added and Joerns Brothers
Furniture entered the health care market
Joerns RecoverCare
Business
 From call to under patient in 4 hours
 Beds, wound treatment, lifts and associated products
 A range of products that can be configured into several
thousand options
 Beds with various settings, looks and configurations for example
 Manufacture of Beds
 Over 200 locations in the US, Manufacturing in Mexico
and Subsidiaries in the UK and Netherlands
 Over 400 technicians
What We Do
 Deliver complete Rapid-to-Value SAP solutions
•
•
•
•
Mobility and other point solutions
Implementation – projects completed within 12-14 weeks
HANA
SAP-centric Products
 Enable you through Capability Design & Build, Training &
Education
 Support you through world class AMS, hosting, service and
functional support Embedded in your company supplying
breadth and depth
SAP Certified
The PCoE certification validates that defined procedures, guidelines, and templates for
support certification are available to provide excellent support services to your customers. Our support team is
familiar with support operations and has the latest qualifications to provide high-quality support.
Further, the PCoE certification evaluates the Channel Partner’s support organization fulfills the
minimum requirements needed to operate the service and support infrastructure.
SAP PartnerEdge.* Unlike other programs, ours recognizes and rewards you not only for sales success,
but also for enhancing your capabilities and helping our mutual customers become best-run businesses.
Highly successful implementations don't just happen – they are the result of proactive engagement from
customers during implementation.To mitigate risks, organizations are using the most optimal resources, establishing a
strong governance structure, and applying a solid methodology. As a result, they achieve high business value in a short
period of time, with a low cost of implementation and low total cost of ownership (TCO)
By meeting the standards SAP’s global customer base by being able to offering skills to help
customers design, implement, and integrate SAP solutions in the highest standards
Agenda
 A bit about The Players
 Joerns/RecoverCare
 Savantis
 The Problem
 The Solution
 Preview
 Project
 Principles
 Learnings
 Unintended consequences
 Scope is never 100% defined
The Problem
 How do we keep track of all the
inventory all the time

In the Warehouse

At the Customer

In the truck

With UPS

Offline and on
 How do we empower the technicians

Know what is available

Know the alternatives

Reduce the paperwork
 How do we ensure that the process
is fluid

Reduce SAP error messages

Minimize the avoidable interactions
Experience

Runs on a collection of 100% guided processes – which means:
 The user does not need to remember any steps or actions required.
 Very little training is needed.
 The system guides every step of the process and based on the answers to
certain questions guides the user to the appropriate process.
 Simple process
 Limits the options the user needs to deal with

Underlying goal of the guided process
 RECORD WHAT IS ACTUALLY HAPPENING
 Don’t be so strict (hard stops in the system) that the user does one thing
and records something different

Daily View – on the Tablet
 Technician has an organized view on the tablet to provide easy access
Overall Process
Rental Agreement
Delivery
Service
Determination
Truck Assignment
Equipment Check in
Equipment
Determination
Equipment
Assignment to
Customer
Billing Document
Posting to
Accounting
Maintenance
Agenda
 A bit about The Players
 Joerns/RecoverCare
 Savantis
 The Problem
 The Solution
 Preview
 Project
 Principles
 Learnings
 Unintended consequences
 Scope is never 100% defined
Preview
Buy
Move
Log in
Deliver
Tag
Now
The Communications
Post
PI
Y
Lookup
PI
Correct
N
1
2
3
PI
4
Correct
Posting
The Project
Shipping
Ride
Takes the Order
BOM
Assigns Driver to the Order
Cheetah
Inventory
JET
Mobile
Completion/Serial#
Motorola ES400S
Mobile
SOTI
Mobile
Billing
Mobile
LIAKA
Route/Activity/items
Inventory
Mobile
SAP
Process
Weaver
Mobile
Mobile
Galaxy Note 3
Mobile
SOTI
Completion/Serial#
Route/Activity/items
SAP
Mobile
Mobile
Shipping
Cheetah
Overall Goals

All outlets solution (including sales and nurses) – ALL products managed within the
system

All data available to all users

No manual imposed transactional order

Complete Serialization: Implement serial number barcodes for all products and major
parts including mattresses that can be scanned (13 digit number with last number the
verifier – similar to credit card numbers)

Use of a Tablet and Smartphone to run the system. Real estate of Smartphone is
insufficient

Use of a local application on the device – no need to wait for data to be updated to the
server – push technology. Increases speed.

Use of QR tags (quick response) at every key step in the process to provide real time
snap shot information about the product without any connection to the database
Overall Goals

Use of guided processes to complete the procedure

Ability for the system to self-correct when a process
was not followed correctly

Correct the status and location to what is happening now even though previous status and/or location is not
logical for the process that is taking place.

Fully integrated shipping solution

Mobile printers to print QR tags

Mobile printers in trucks to print Shipping label**

Electronic Signatures

Paperless system – Electronic delivery documentation – emailed, faxed while at the
customer.

Very little training required for a technician to be a Full User.
** Technology to be confirmed
Agenda
 A bit about The Players
 Joerns/RecoverCare
 Savantis
 The Problem
 The Solution
 Preview
 Project
 Principles
 Learnings
 Unintended consequences
 Scope is never 100% defined
Learnings
 Making something easier is not always better
 If a PR is easy to create you will get a lot
 If authorizing a purchase is easy you spend too much money
 If it is too hard it does not get done
 Tagging while you receive – not everything is received
 Off-Line capability is hard
 The Now principle is very time dependent
 Stored data uses battery
 Native is a good thing
 HTML5 created coding problems
 HTML5 ended up being device specific
Learnings
 No one is more different than people
 Scoping is iterative
 Simulations are a must (JustinMind)
 Modules, Modules and Modules
 Be strict in the code design
 Do not allow “special circumstances”
 The Use
 Clean Master Data – This is an ongoing process
 Manage Idocs
 Testing : identify ALL scenarios for ALL Apps and make sure we
test it end to end.
Stats




2013 = 683 134 Total Messages
2013 = 56 927 Messages Per Month
2014 = 1 093 235 Total Messages
2014 = 190 127 Messages Per Month
334%
 Increase in monthly usage =
 PLEASE NOTE THAT ALL APPS FROM PHASE 2 ARE NOT
IN USE AT THIS TIME – THESE NUMBERS WILL
DEFINITELY INCREASE IN THE NEXT FEW MONTHS
Thank You!
THANK YOU FOR PARTICIPATING
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SESSION CODE: SM1442
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