Untitled - Macquarie

1. General information
Who is Macquarie Bank Limited?
How will this impact me?
Macquarie Bank Limited is owned by Macquarie Group Limited.
If you have an Esanda loan, lease or offer to hire contract that
was arranged through a car dealership, Macquarie is now your
lender and you will now need to contact Macquarie for enquiries
about your contract.
Macquarie Group is a global provider of banking, financial,
advisory, investment and funds management services.
Macquarie Group’s main business focus is making returns
by providing a diversified range of services to clients.
Macquarie Group Limited is listed in Australia (ASX:MQG;
ADR:MQBKY) and is regulated by APRA, the Australian banking
regulator, as the owner of Macquarie Bank Limited, an authorised
deposit taking institution. Founded in 1969, Macquarie Group
operates in 27 countries.
What is happening?
Macquarie has entered into an agreement to acquire the
Esanda dealer motor vehicle finance portfolio from Australia and
New Zealand Banking Group Limited (‘ANZ’). This portfolio of
contracts will be serviced by Macquarie Leasing, the automotive
and equipment finance arm of the Corporate Asset Finance
division of Macquarie.
Why is Macquarie acquiring the Esanda portfolio?
Macquarie strives to realise opportunity for the benefit of our
clients, our shareholders and our people. It has established
leading market positions in a wide range of sectors, including
the vehicle and equipment finance industry.
This acquisition will represent a continuation of Macquarie’s
growth by expanding Macquarie’s current dealer motor vehicle
finance portfolio. As a result, Macquarie will have a greater
penetration of the Australian motor vehicle financing market.
Will Esanda be integrated into Macquarie or will it operate
as a separate entity?
Esanda is not integrating with Macquarie and will continue
to operate as a business of ANZ.
Who is the legal owner of the security / securities
under finance?
Security ownership has now been transferred from ANZ
to Macquarie Bank Limited. The security encumbrance
is now in the name of Macquarie Bank Limited.
Do I have to switch to Macquarie?
Yes. Macquarie is now the legal owner of the Esanda dealer
motor vehicle finance portfolio and will support existing Esanda
customer contracts.
2. My contract
3. Customer contact
Will my terms and conditions with Esanda stay the same?
Do I need to contact Esanda?
The terms and conditions of your contract will remain unchanged.
As Esanda is no longer the legal owner of your contract
or the security / securities under finance, all future enquiries
need to be directed to Macquarie.
I have two contracts with Esanda. Why has one contract
moved and not the other?
Macquarie has entered into an agreement to acquire only the
Esanda dealer motor vehicle finance portfolio from ANZ. All other
contracts that are not part of this portfolio will remain with ANZ.
Can you provide information about my credit card with ANZ?
No. Macquarie has only acquired the Esanda dealer motor
vehicle finance portfolio from ANZ Group Limited. We have not
acquired any other products from ANZ and will not have access
to this information.
Do I need to contact Macquarie?
As the terms and conditions of your contract remain unchanged,
you are not required to take any action at all. If you have an
enquiry about your dealer contract, please contact the
Macquarie Leasing Client Management team for assistance.
How do I contact Macquarie?
Macquarie can be contacted by phone, email, fax or post.
T
1800 269 682 9am – 5pm, Monday to Friday AEST
Will I receive a new contract from Macquarie?
E
leasingcustomerservice@macquarie.com
No. You will not receive a new contract from Macquarie.
We will manage your existing contract with Esanda.
F
02 8232 8977
Will I have a new Macquarie contract number?
What are Macquarie’s trading hours?
Yes. Macquarie will assign a new contract number, however,
we are storing your existing Esanda contract number and will
be able to refer to this when we speak with you. Please refer
to your Welcome pack for more information.
Macquarie’s Client Management team can be contacted
by phone 9am – 5pm, Monday to Friday AEST.
PO Box H94, Australia Square NSW 1215
Why isn’t Macquarie open on Saturday?
Macquarie does not currently operate on Saturday. Macquarie’s
phone operating hours are 9am – 5pm, Monday to Friday AEST.
4. Contract payments
Will my repayment amount change?
Payment Schedules
No. The repayment amount on your contract will
remain unchanged.
If you pay via direct debit and your payment due date falls on
a weekend or public holiday, Macquarie will debit your payment
on the next business day. However, if the next business day falls
in the next calendar month, payments will be drawn on the last
business day of the calendar month in which they fall due.
Do I need to make changes to my current payment method?
If you currently make your contract payments using a method
such as BPAY or EFT, please continue to so. If you will like to
pay via direct debit, please use the online enquiry form to
request this payment method.
How do I pay via BPAY?
The new BPAY biller code number is 253542. Your reference
number is the 15 digit number provided by ESANDA. Please
be aware that funds may take 2 business days to reach
Macquarie Leasing.
Payment Methods
If you currently make your contract payments using a method
such as BPAY or EFT, please continue to do so. Your Macquarie
Welcome Pack will outline your contract payment options and
to where you should direct your future payments going forward.
If you pay via BPAY, your reference number is the 15 digit
number provided by ESANDA. Please be aware that funds
may take 2 business days to reach Macquarie Leasing.
Macquarie Leasing credit guidelines
We are pleased to advise that Macquarie Leasing Pty Limited
ABN 38 002 674 982 Australian Credit Licence number 394925
(‘Macquarie Leasing’) will be servicing your consumer asset
finance product, under an arrangement with Macquarie Bank
Limited (ABN 46 008 583 542 Australian Credit Licence number
237502) our related body corporate. You will not be charged
a fee by Macquarie Leasing for our servicing of your consumer
asset finance product on behalf of Macquarie Bank Limited.
You will continue to be liable for fees and charges payable
by you under your consumer asset finance contract.
Lodging your complaint
These credit guidelines will tell you all about who we are,
how you can contact us, and our dispute resolution process.
PO Box H94, Australia Square NSW 1215
Obligations before providing credit to you
A credit provider has the obligation to ensure that any credit
contract with you (or increase in the credit limit of a credit
contract) is not unsuitable for you. The credit contract will
be unsuitable for you if:
• you will be unable to comply with your financial obligations
under the credit contract (or could only comply with
substantial hardship); or
• the contract does not meet your requirements or objectives.
To help the credit provider make this assessment they will ask
you questions to enable them to make a credit assessment.
This information includes details of your financial situation
and information about your requirements and objectives.
It is very important that you provide accurate information and
consider whether the product is right for you, and that you are
satisfied that you will be able to meet your commitments under
the credit contract.
You can request a copy of the assessment. We must give you
a written copy of the assessment (free of charge):
• within 7 business days, if your request is made within 2 years of
entering into the credit contract or the credit limit increase; and
• otherwise, within 21 business days.
We do not need to give you a copy of the assessment if your
request is made more than 7 years after entering into the credit
contract or the credit limit increase.
Once you have contacted us, we will begin the process of
investigating and resolving your complaint, at no cost to you.
You can let us know your complaint by:
T
1800 631 913
F
02 8237 7970
E
mcafleasingfeedback@macquarie.com
W www.macquarie.com.au/mgl/au/business/leasing/motor
How we handle disputes
Where possible, we will try to resolve your dispute within 2
business days. Sometimes this is not possible in the event of
complicated circumstances or where we need to deal with third
parties. In those cases the process can take longer. If the matter
is more complex, it may take a longer time to resolve. If we are
unable to provide a final response to your complaint or dispute
within 45 days (21 days for disputes involving default notices),
we will:
• inform you of the reasons for the delay;
• advise your right to complain to our external dispute
resolution scheme; and
• provide you with details of our external dispute
resolution scheme.
If you are not happy with our proposed resolution
If you are not satisfied with our proposed resolution, you can also
contact the Financial Ombudsman Service (FOS), an independent
external dispute resolution service. The FOS dispute resolution
process is impartial, independent and free for our customers.
Before FOS can investigate a matter, you must first have given
us the opportunity to review it.
You may contact or lodge a written complaint with FOS
T
1800 367 287 Free call 9am – 5pm, Monday to Friday AEST
F
03 9613 6399
E
info@fos.org.au
W www.fos.org.au
GPO Box 3, Melbourne VIC 3001
What to do if you are unhappy with
Macquarie Leasing or your product
If you are unhappy with Macquarie Leasing or your product
please let us know. We have both internal and external dispute
resolution processes aimed to resolve any complaint from you.
Contacting us
T
1800 269 682
F
02 8232 8977
E
leasingcustomerservice@macquarie.com
W www.macquarie.com.au/mgl/au/business/leasing/motor
PO Box H94, Australia Square NSW 1215