Welcome New Customers!

No responsibility is taken
for the correctness of this
information
Welcome!
Any Questions?
Our customer service representatives will be happy to help you:
Customer service hotline 0 180 3/50 40 30
(0.09 Euro/minute when calling via German land line,
mobil phone max. 0.42 Euro/minute)
Online journey planner: www.vrr.de
Mobile journey planner: wap.vrr.de or pda.vrr.de
Verkehrsverbund Rhein-Ruhr
Augustastraße 1
45879 Gelsenkirchen
We wish you a pleasant journey
your Verkehrsverbund Rhein-Ruhr
effective: January 2011
Welcome
New Customers!
Tips And Information For
New Public Transport Users
2011
2
3
Dear Customer,
Table Of Contents
at VRR, we strive every day to make your trip with buses,
trams and trains as pleasant as possible. We have designed
this brochure specifically for new VRR customers with the
intention of giving you all the information you need in order
to understand our broad range of products and services.
At a glance
4–5
Many ways to travel
6–8
Schedule books
8–9
If any of your questions remain unanswered, our customer
service representatives will be happy to help you:
Customer service hotline 0 180 3/50 40 30
(0.09 Euros/minute when calling via German land line, mobile phone max. 0.42 Euros/minute)
VRR price levels
10
A chip card to keep you mobile
11
Online journey planner: www.vrr.de
Mobile journey planner: wap.vrr.de or pda.vrr.de
You can also stop by your nearest KundenCenter
(customer service centre).
We wish you a pleasant journey
your Verkehrsverbund Rhein-Ruhr
Journey planner: online or on your mobile
9
Tickets for frequent travellers
11 – 12
Tickets for pupils, students, trainees
and apprentices
12 – 13
For active people over 60: BärenTicket
Tickets for occasional travellers
14
14 – 15
Upgrade your ticket
16
Where can you get your tickets?
16
We’ll keep you entertained
17
Mobility without limits
17
A subscription that pays off
18
Mobilzeit18
The Mobility Guarantee
19
Tickets for all of NRW
19 – 21
Assuring quality for satisfied customers
21 – 23
Our prices at a glance
24 – 25
Your VRR contacts
26 – 27
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5
At A Glance
We’ve been ensuring our customers’ mobility for over 30
years now – with a unified public transport system that
ensures inter-city connections in the metropolitan area
between the Rhine, Ruhr and Wupper rivers. It’s the result
of the close cooperation of the 26 cities and counties in the
VRR area, their communal public transport companies as
well as the DB Regio NRW GmbH and five additional railroad
companies.
Verkehrsgemeinschaft
Münsterland (VGM)
more information at www.muensterland-tarif.de
Verkehrsgemeinschaft
Ruhr-Lippe (VRL)
more information at
www.ruhr-lippe-tarif.de
06
Haltern
05
Dorsten
08
Olfen
18
Oer-Erkenschwick/Datteln
15
Marl
Verkehrsgemeinschaft
Niederrhein (VGN)
13
Dinslaken
more information at
www.vgn-online.de
9292ov
(Niederlande)
more information at
www.9292ov.nl
01
Kerken/
Wachtendonk
23
Duisburg
Nord
22
Moers
33
Duisburg
Mitte/Süd
25
Bottrop/
Gladbeck
24
Oberhausen
34
Mülheim/
Ruhr
17
Recklinghausen/
Herten
26
Gelsenkirchen
35
Essen
Mitte/Nord
45 06
Haltern
Essen
Süd
27
Herne
29
Waltrop
28
CastropRauxel
37
Dortmund
Mitte/West
36
Bochum
VRR
47
Witten/
Wetter/
Herdecke
2190
Lünen
2400
Bergkamen
38
Dortmund
Ost
2390
Kamen
2490
Unna
2480
Holzwickede
2150
Schwerte
46
58
05
Hattingen/
08
Hagen
55
Sprockhövel
Dorsten
Olfen
44
Velbert 18
67
Oer-ErkenRatingen/ 15
20
Schwelm/
schwick/Datteln
HeiligenhausMarl
Nettetal/
Ennepetal/
42
54
Brüggen
Meerbusch
29 Gevelsberg/
41
Mettmann/
43
31
17
66
Waltrop Breckerfeld
65
Willich
Wülfrath
Düsseldorf
Viersen
Recklinghausen/
Wuppertal
Wuppertal
Mitte/Nord
30
25
Herten West 28 Ost
64
Schwalmtal /
Bottrop/
51
CastropNiederkrüchten
26
Erkrath/
23
Gladbeck53
52
KorschenRauxel75
VRR tariff valid on all linesDuisburg
Haan/
38
27
Düsseldorf GelsenNeuss/
50
broich
Remscheid37
74
kirchen
Hilden
Dortmund
Herne
Süd
in VRR-VRL passage only Nord
Kaarst24
Mönchengladbach
Solingen
70
Dortmund
Ost
01
23
OberWegberg
Mitte/West
Kerken/
Duisburg
hausen
35 73
Wachtendonk
Langenfeld/
Nord
36
62
Essen
72
33
Monheim
VRR tariff only valid on
01
Bochum
61
DormagenMitte/Nord
Jüchen
Duisburg
Kerken/
Grevencertain lines
47
63
Mitte/Süd
Wachtendonk
broich
34
Witten/
21
Aachener
Verkehrsverbund
33 RommersMülheim/
45
Wetter/
Kempen/
kirchen
32
Duisburg
Ruhr
Essen
Verkehrsverbund (AVV)
Rhein-Sieg
(VRS)
Herdecke
Grefrath/
Krefeld
Mitte/Süd
Süd
46
Tönisvorst
21
58
more information at www.avv.de
more
information
at
www.vrsinfo.de
20
Hattingen/
Kempen/
Hagen
32
55
Nettetal/
Sprockhövel
42
Grefrath/
Krefeld
44
Velbert
Brüggen
Meerbusch
67
Tönisvorst
41
43
Ratingen/
31
20
Schwelm/
Willich
Düsseld
Heiligenhaus
Viersen
Nettetal/
Ennepetal/
42
Mitte/N
54
30
Brüggen
Gevelsberg/
Meerbusch
60
41
Mettmann/
43
31
Schwalm51
66
Breckerfeld
21
Kempen/
Grefrath/
Tönisvorst
32
Krefeld
VRR
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Die Verkehrsmittel
RegionalExpress (RE – regional express trains)
RegionalExpress trains allow you to travel longer distances
between cities quickly and comfortably.
RegionalBahn (RB – regional trains)
RegionalBahn trains usually connect cities with the
surrounding areas and stop at all stations.
S-Bahn (S – express trains)
S-Bahn connections make up the backbone of the VRR
train system. They service all stations along the main traffic
corridors.
Stadtbahn (U – underground)
Stadtbahn trains run at high frequencies and travel below
ground or on designated tracks above ground, which makes
them a great way to get around town without being slowed
down by traffic. The scenic Schwebebahn (suspended train)
in Wuppertal, the fully automated SkyTrain at the Düsseldorf
Airport and the H-Bahn in Dortmund are also part of the
Stadtbahn system.
SchnellBus (SB – express bus)
SchnellBus lines run wherever train tracks are not available
and connect central locations as directly as possible.
CityExpress (CE – city express bus)
CityExpress buses give you a way to travel quickly within
cities. They run at high frequencies and only service select
bus stops.
Straßenbahn (tram)
Trams complement Stadtbahn lines.
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Bus
Buses are an ideal way to get around within cities and adjacent regions. A closely spaced network of bus stops makes
sure you’ll never have to walk too far. Some regional bus lines may have special designations such as “Stadtlinie” (city
line) or “Ortsbus” (O – local bus).
NachtExpress (NE – night express)
NachtExpress buses and regional trains help you get around
after hours – along with regular RegionalExpress, RegionalBahn and S-Bahn trains. As a rule, NachtExpress vehicles
run every 60 minutes at weekends and before holidays, departing from central train stations and bus malls and going
to the outlying areas or neighbouring cities. In some cities
NachtExpress buses and trains run every night.
TaxiBus
A TaxiBus is a taxi that always follows a set route and runs
on a predetermined schedule just like a regular bus. How­ever, a TaxiBus must be ordered no later than 30 minutes
prior to the desired time of departure. TaxiBuses can be
used with valid VRR tickets; tickets can be purchased from
the driver. Please contact your local public transport
company for additional information.
AnrufSammelTaxi (AST – collective call taxi)
In most rural and suburban areas, ASTs depart from AST
stops at scheduled times. Customers can select the destination within a certain service area; ASTs do not follow
fixed routes, so you can have the driver drop you off right at
your front door. ASTs must be ordered by phone at least 30
minutes prior to departure. A special AST ticket is required.
This ticket only costs slightly more than a VRR ticket.
Please note that AST tickets do not allow you to use any
other VRR services.
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9
Special services for special destinations
Virtually all cities within the VRR area offer, in addition
to our standard transport services, special amenities for
events, museum visits, ship cruises, and car sharing. You’ll
be surprised by the wide variety of services we offer.
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Please remember that all of our drivers will be happy to
help you whenever you travel with us.
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Schedule Books
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Most of our schedules are published annually as convenient
books – either in January or in June. They contain all the
schedules and information you need to travel with VRR.
Some schedule books also contain detailed maps to help
you get around. Please note that schedule books are only
available in German.
The following schedule books can be obtained from VRR or
local transport companies:
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erbundfahrplan Schnellverkehr (express train and SV
Bahn schedules for all of VRR)
Bochum schedule
Bottrop/Kreis Recklinghausen schedule
Castrop-Rauxel schedule
Dormagen/Grevenbroich/Jüchen/Rommerskirchen schedule
Dortmund schedule
Duisburg schedule
Düsseldorf/Meerbusch schedule
Ennepetal/Breckerfeld/Gevelsberg/Schwelm/
Wetter schedule
Erkrath/Haan/Hilden schedule
Essen schedule
Gelsenkirchen schedule
Hagen/Herdecke schedule
Hattingen/Sprockhövel/Witten schedule
Herne schedule
Krefeld schedule
Mettmann/Heiligenhaus/Ratingen schedule
Fahrplan Mettmann/Heiligenhaus/Ratingen
Mönchengladbach/Korschenbroich schedule
Monheim/Langenfeld schedule
Mülheim an der Ruhr schedule
Neuss/Kaarst schedule
Oberhausen schedule
Remscheid schedule
Solingen schedule
Velbert/Wülfrath schedule
Kreis Viersen schedule
Wuppertal schedule
Journey Planner: Online Or On Your Mobile
The online journey planner at www.vrr.de/en is a convenient alternative to printed schedule books. Just enter your
point of departure and where you would like to go, and
you’ll get all the information you need – including maps
of most train stations and stops. You can also generate
schedules for any line at any stop in the VRR area or get a
list of all lines and departure times at a certain stop or train
station.
Your WAP-enabled mobile phone lets you access the journey planner as well. Just go to wap.vrr.de or pda.vrr.de.
Tip: You can also receive individual travel information
by phone: simply call the VRR customer service
hotline at 0 180 3/50 40 30 (0.09 Euros/minute
when calling via German land line, mobile phone
max. 0.42 Euros/minute).
10
VRR Price Levels
Kurzstrecke (short trip)
In most cities, the short trip ticket allows you to travel three
or four stops. Please refer to the list at each stop to see
which destinations you can reach with a short trip ticket.
Price level A
Price level A is valid for trips within one fare zone. In those
cities which span two fare zones (Dortmund, Düsseldorf,
Duisburg, Essen and Wuppertal), price level A is valid for
travel in the entire city. Price level A is also valid for trips
between two adjacent tariff cells (“Waben”) in neighbouring
cities. Price level A is divided in levels A1 and A2:
A1 valid in smaller cities and rural areas
A2 valid in 17 large cities with higher quality public transport services, such as more connections per hour,
faster Stadtbahn connections, NE lines etc.
Price level B
Price level B tickets allow you to travel to your neighbouring
cities – and sometimes even further.
Price level C
Price level C is intended for medium range trips. It is valid in
two adjacent central tariff zones of your choosing as well as
all tariff zones adjacent to them – sometimes even further.
The two central tariff zones must be adjacent to one another
and a bus, tram or train connection must exist between
them.
Price level D
Tickets in price level D are valid throughout the entire VRR
area (see map on pages 4/5).
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A Chip Card To Keep You Mobile
Subscription tickets are issued as a chip card with the
following advantages:
K
Convenient – no need to purchase a stamp every month.
K
E asy ticket alterations – have your price level, tariff zone
or ticket type changed right in your customer service centre (KundenCenter).
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uick replacement of lost or stolen cards for a nominal
Q
fee.
Tickets For Frequent Travellers
Ticket2000
Ticket2000 includes the following features:
K
alid for an unlimited number of trips in the ticket validity
V
area (see pages 10/11 for details).
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alid in the entire VRR area (see map on pages 4/5) duV
ring the following times: after 7 p.m. on Mondays through
Fridays; all day at the weekends and on official holidays
as well as on December 24th and December 31st. During
these times you may also take along one adult and/or up
to three children under the age of 15 at no extra charge.
K
T ake along a bicycle in the ticket validity area at no extra
charge.
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an be issued as a transferable or non-transferable ticket
C
(photo identification required when using non-transferable ticket).
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obility Guarantee up to 30 Euros
M
see pages 18/19 for details).
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Ticket1000
Ticket1000 is the affordable, non-transferable alternative to
Ticket2000 (photo identification required):
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In your validity area you can bring along a bicycle free of
charge at any time.
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T ake along one adult and/or up to three children under
the age of 15 at no extra charge during the following
times: after 7 p.m. on Mondays through Fridays; all day at
the weekends and on official holidays as well as on
December 24th and December 31st.
ring along a bicycle and another person free of charge;
B
valid in the entire VRR area Mondays through Fridays from
7 p.m., all day at the weekends, official holidays as well as
December 24th and December 31st.
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obility Guarantee up to 20 Euros (see pages 18/19 for
M
details).
Issued as a non-transferable ticket
(photo identification required).
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obility Guarantee up to 20 Euros
M
(see pages 18/19 for details).
one of the other Ticket2000 features are included (such
N
as transferability, free bike transport).
Please note: Both Ticket2000 and Ticket1000 are also
available as 9 o’clock Tickets. This means they are valid
starting at 9 a.m. Mondays through Fridays. All other ticket
features apply.
Cheaper By The Dozen: Our Annual Subscriptions
We make saving money easy. Just purchase an annual ticket
subscription.
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F or example, you’ll save 13.54 Euros a month by
subscribing to a price level B, 9 o’clock Ticket2000.
YoungTicket
YoungTicket is for those who do not want to buy a monthly
subscription. It is valid 24 hours a day for an entire month in
the price level purchased. However, it does not include the
added benefits of allowing you to bring along another
person free of charge or validity in the entire VRR area at
certain times. An upgrade ticket must also be purchased
to bring along a bicycle.
SchokoTicket
The SchokoTicket is the ticket for all pupils and students from
primary school through secondary school up to 25 years old;
for other schools please refer to paragraphs 97 and 118 of the
Schulgesetz NRW (School Law of North Rhine Westphalia).
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T he SchokoTicket is only available as an annual subscription. It is valid 24 hours a day on all buses, trams and
regional trains in the entire VRR area.
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Issued as a non-transferable ticket (photo identification
required).
Tickets For Pupils, Students, Trainees and
Apprentices
YoungTicketPLUS
YoungTicketPLUS is available to apprentices, trainees, interns etc.:
K
Y oungTicketPLUS is available as an affordable annual sub­
scription in all 4 price levels (depending on the route between your training centre or school and your residence;
see page 10 for details).
SchöneFerienTicket NRW
The SchöneFerienTicket NRW is for all pupils under 21. It is
valid on all buses and trams as well as all regional trains in
North Rhine Westphalia during the following holidays: Easter,
summer, autumn and Christmas.
14
For Active People Over 60
BärenTicket
The BärenTicket subscription is for all active people over 60:
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Valid in the entire VRR area.
Non-transferable ticket (photo identification required).
First class travel in all regional trains.
Take along one adult and/or up to three children under
the age of 15 at no extra charge during the following
times: after 7 p.m. on Mondays through Fridays; all day
at the weekends and on official holidays as well as on
December 24th and December 31st in the entire VRR area
(also first class).
Bring along a bicycle or a dog free of charge.
Travel with the Casino Bus (Hohensyburg) with the
purchase of an upgrade ticket (ZusatzTicket).
Mobility Guarantee up to 30 Euros
(see pages 18/19 for details).
Simple conversion from Ticket1000 and Ticket2000
subscriptions to BärenTicket possible.
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Maximum validity time
Short Trip
A
B
C
D
up to
30 minutes
up to
90 minutes
up to
2 hours
up to
3 hours
up to
4 hours
TagesTicket (Day Ticket)
The TagesTicket is valid for all trips for one person on one
day. Validity runs from time of stamping until late that night.*
* until 3 a.m. the following day
Advantages:
K Stamp once, travel all day.
K Travel back and forth as often as you wish: convenient
and flexible within the ticket validity area of your choice.
K Save money by the third trip.
GruppenTicket (Group Ticket)
Families or groups of up to 5 persons can travel together by
bus and tram for a whole day.*
* until 3 a.m. the following day
Tickets For Occasional Travellers
EinzelTicket (Single Fare Ticket)
K Valid from point of purchase to desired destination
within the ticket validity area.
K Transfers included (not valid for round and return trips).
K Also available for short trips.
4er Ticket (4 Trip Ticket)
Up to 15% cheaper than the EinzelTicket (Single Fare
Ticket)
K Good for four single fares including required transfers
within the ticket validity area (not valid for round or return
trips).
K
Advantages:
K Stamp once for the entire group.
K Travel back and forth as often as you wish in the ticket
validity area.
K Save money after the 3rd person (price level A) or after
the 2nd person (price levels B, C, D).
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Upgrade Your Ticket
We’ll Keep You Entertained
ZusatzTicket (Upgrade Ticket)
This ticket is an upgrade for an existing monthly ticket and
is valid for one person and one trip for the following:
Buses, trains and trams are the ideal way to get to museums
or sporting events without having to waste time looking for
a parking space. This is why VRR offers a special service for
public transport customers: We issue FreizeitLust, an event
calendar with great tours and destinations in the VRR area.
The printed issue is complemented by our email newsletter
FreizeitLust online which offers current recreational information and can be ordered online. In addition, you can find
recreational ideas at the VRR event calendar at www.vrr.de.
Please note that these services are
only available in German.
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T rips outside of your ticket‘s validity area (not valid for
occasional traveller ticket upgrades).
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F irst class travel in regional trains (not valid for Schoko­Ticket, YoungTicket and YoungTicketPLUS).
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ne way trip between Kaldenkirchen Bf and Venlo Station
O
(Netherlands).
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Travel with the Casino Bus (Hohensyburg).
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ring a bicycle along if this service is not already included
B
with your ticket.
Where Can You Get Your Tickets?
You can purchase tickets at any KundenCenter (customer
service centre), public transport company ticket counters,
private sales agencies and ticket machines throughout the
VRR area or via Internet. EinzelTickets, TagesTickets and ZusatzTickets may also be purchased from our drivers.
Please remember to stamp your ticket before beginning
your trip. You will find stamping machines in all buses and
trams as well as on platforms and stairs leading up to platforms.
Note: Tickets obtained from our drivers and some ticket machines are stamped at the time of purchase.
Mobility Without Limits
Local buses and trains may also be used in the adjacent
region of the transport provider Verkehrsgemeinschaft
Ruhr-Lippe (VRL) to Bergkamen, Kamen, Holzwickede, Lünen, Schwerte and Unna. This also applies to BärenTicket
subscribers for the route to Borken in the region of the
transport provider Verkehrsgemeinschaft Münster (VGM). All
local means of transport may also be used for the destinations Alpen, Dinslaken, Geldern, Hünxe, Issum, Kamp-Lintfort, Kerken, Moers, Neukirchen-Vluyn, Rheinberg, Rheurdt,
Schermbeck, Straelen, Voerde, Wachtendonk, and Wesel in
the region of the transport provider Verkehrsgemeinschaft
Niederrhein (VGN) except for the Deutsche Bahn trains. For
more information, please visit www.vrr.de.
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A Subscription That Pays Off
The Mobility Guarantee
Our subscription customers are rewarded for their loyalty
to public transport: Twice a year they receive the AboLust
booklet by mail – and with it a wide range of extras and
special offers for various recreational destinations. Just like
our tickets, AboLust comes in age specific issues for holders
of SchokoTicket and YoungTicketPLUS, BärenTicket subscribers and for holders of Ticket1000 and Ticket2000.
The Mobility Guarantee allows you to take a taxi or a train
that would require an upgrade ticket (IC/EC or ICE) to your
destination. We will refund the cost to you if:
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y our preferred means of transportation departs more than
20 minutes later than scheduled in the timetable and
no other obvious means of transportation to your
destination such as bus or tram is available.
We will reimburse you the cost up to 30 Euros for Bären­Ticket and Ticket2000 customers and up to 20 Euros for all
other ticket holders. You only need submit a request for a
refund. The necessary forms are available from all transport
companies or for download on the internet. No refund will
be issued if the delay is caused by strike activity, an act of
nature or terrorism (for example an environmental catastrophe, bomb threat etc.).
Please note: Other people included on your ticket are also
entitled to the Mobility Guarantee.
Mobilzeit
Our customer newsletter “Mobilzeit”
contains interesting and entertaining
stories and reports about public transport in the VRR area. The news-letter
also offers a wide range of recreational information. Additionally, the
magazine “spectrum” and the
electronic newsletter “spectrum
online” supply the interested public with
news and background information about the VRR.
Tickets For All Of North Rhine Westphalia
(NRW)
SchönerTagTicket NRW 5 Persons
K Valid for up to 5 persons or families with an unlimited
number of their own children under 15 years of age in all
of North Rhine Westphalia.
K
alid Mondays through Fridays between 9 a.m. and 3 a.m.
V
the following day as well as all day Saturdays, Sundays
and official holidays.
K
F or travel in second class in regional trains as well as
all buses and trams in North Rhine Westphalia.
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SchönerTagTicket NRW Single
K Valid for one person throughout North Rhine Westphalia.
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alid Mondays through Fridays between 9 a.m. and 3 a.m.
V
the following day as well as all day Saturdays, Sundays
and official holidays.
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F or travel in second class in regional trains as well as all
buses and trams in all of North Rhine Westphalia.
Simple as can be: KombiTicket
When you visit trade shows, concerts, sporting events,
amusement parks or similar venues, check to see if your admission ticket has the KombiTicket logo. If you see it, you’ll
save money: KombiTickets include the VRR fare to the venue
and back. KombiTickets are available at ticket sales offices,
from the venue’s organizer and all sales counters with the
KombiTicket logo.
SchöneFahrtTicket NRW
Valid for one person throughout North Rhine Westphalia.
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Good for two hours after cancellation.
K
F or travel in second class in regional trains as well as all
buses and trams in all of North Rhine Westphalia.
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hildren from 6 to under 15 years of age travel for half
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price.
Schönes-Wochenende-Ticket (Weekend Ticket)
Valid for all regional trains throughout the entire country
and all buses and trams in the entire VRR area.
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alid Saturdays or Sundays from midnight until 3 a.m.
V
the following day for 5 persons or parents/grandparents
(maximum of 2 adults) with an unlimited number of own
children/grandchildren under 15 years of age.
For travel in second class
Please note: SchönerTagTicket NRW and SchöneFahrtTicket
NRW are available throughout North Rhine Westphalia at all
DB (Deutsche Bahn) ticket counters, ticket vending machines and locally at all transport company customer service
centres (KundenCenter) as well as in some cases from your
bus driver.
Assuring Quality For Satisfied Customers
Competition for better service
In recent years, competition has begun to play an important
role in regional train traffic: VRR bids out train routes in a
European competition process and selects the competitor
with the most attractive offer. Quality is an important factor
in the competitor selection process – to the benefit of our
customers. All contracts awarded to rail companies contain
quality standards.
Rail companies that do not meet these standards have to
pay penalties. In order to make sure all quality standards
are met, VRR has developed a state-of-the-art quality control system that objectively measures service quality and
includes customer opinions by conducting regular surveys.
This system is part of our contract with the railroad companies and ensures that the Deutsche Bahn and the various
private companies such as Regiobahn, Abellio, Prignitzer
Eisenbahn and NordWestBahn have a vested interest in
providing top-notch service to you.
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Customers help ensure quality
Our own customers play an active role in ensuring that our
quality standards are met. They help us and our transport
companies improve our services. In recent years, over 300
volunteer LinienScouts (line scouts) have been keeping us
informed about punctuality, safety, service and comfort.
By giving us the customers’ point of view, LinienScouts
supply important indications about where our services can
be improved. This means that volunteers play a vital role in
making our quality control offensive successful.
Travel safely
The “Zentralstelle für Sicherheit und Prävention” (ZeRP,
central office for security and prevention) interprets report
data and diffuses problems at stops and stations. These activities have been aided by committed customers and have
lead to visible results.
Another important element is the “prevention kit,” which is
well-known and in demand even beyond the VRR’s borders.
It details and documents solutions to various types of problems.
Well-kept train stations don’t just make a trip more enjoyable, they also make the surrounding area more attractive.
That’s why volunteer “Bahnhofspaten” (station chaperones)
keep a watchful eye over “their” station. They take responsibility and keep their station attractive by reporting any
damage to the responsible rail company.
ZeRP has also started numerous problem-oriented projects
beginning in 2001 – such as the project “Youngsters and
Graffiti”. VRR also supports existing projects of various public transport companies – for example the educational project “Adolescent Bus Escorts”, and helps interested transport companies with the introduction of similar projects.
The unique pilot project “citizens advise citizens” is another
way in which volunteers make a difference. Advisors personally inform fellow citizens about current recreational events
and about the public transport services in their part of town.
This project originated in Hilden, but this highly individual
form of information exchange is expected to be expanded
to other cities.
24
25
Tickets for students, apprentices and trainees
Our Prices At A Glance
(all prices listed in Euros)
ticket/price level
Tickets for occasional travellers (all prices listed in Euros)
A1
A2
B
C
D
YoungTicket
44.30
44.70
66.45
85.40
92.40
A1
A2
price level
B
C
D
YoungTicketPLUS
(subscription)
38.57
38.87
56.22
71.07
76.91
Ticket2000
64.75
66.75
95.55
121.15
146.80
monthly savings
5.73
5.83
10.23
14.33
15.49
SchokoTicket
ticket
subscription
55.57
57.29
82.01
103.98
126.00
monthly savings
9.18
9.46
13.54
17.17
20.80
T2000 9 Uhr
47.55
48,85
71.70
89.80
109.25
subscription
40.81
41.93
61.54
77.08
93.77
monthly savings
6.74
6,92
10.16
12.72
15.48
28.70
Pricing for the SchöneFerienTicket NRW (Holiday Ticket)
summer holiday
52.00
other holidays, each
24.50
Ticket1000
59.15
61.10
89.95
116.90
140.80
subscription
50.77
52.44
77.20
100.34
120.85
monthly savings
8.38
8.66
12.75
16.56
19.95
Schönes-Wochenende-Ticket
T1000 9 Uhr
43.30
44.70
65.70
84.95
103.40
SchönerTagTicket NRW 5 persons
36.00*
SchönerTagTicket NRW single
26.00*
SchöneFahrtTicket NRW (adult)
16.60
SchöneFahrtTicket NRW (child)
8,30
subscription
37.16
38.37
56.39
72.91
88.75
monthly savings
6.14
6.33
9.31
12.04
14.65
BärenTicket
64.90
Tickets for all of NRW** (all prices listed in Euros)
39.00*
* Not including 2.00 Euro service charge per ticket at purchase at DB (Deutsche Bahn
ticket counters.
** prices subject to change after December 31, 2011
Tickets for occasional travellers (all prices listed in Euros)
Ticket
single adult
price level
short trip
A
B
C
D
1.40
2.30
4.70
9.60
11.40
33.40
39.20
single child
4erTicket adult
1.40
5.10
8.40
4erTicket child
16.50
5.10
1. Klasse (First Class) and IC/EC surcharges
You would like to travel faster or more comfortably? The
following surcharges allow you to travel first class or use
the faster Intercity/Eurocity connections.
Price (all prices listed in Euros)
Monthly surcharge first class
46.30
subscription 39.74
IC-/EC- surcharge*
60.60*
subscription 51.40*
*prices subject to change after December 31, 2011
Day Ticket
--
5.50
10.90
22.40
25.40
Group Ticket
--
12.20
18.10
29.80
35.10
Please note: picture ID required when travelling with a
non-transferable ticket.
6
26
7
27
Ihre Ansprechpartner
Your
VRR Contacts: im VRR:
ABELLIO Rail NRW GmbH
Eckeseyer Str. 110 · 58089 Hagen
www.abellio-rail-nrw.de · ph. 0 180 3/22 45 67 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
Bahnen der Stadt Monheim GmbH
Daimlerstr. 10 a · 40789 Monheim
www.bahnen-monheim.de · ph. 0 21 73/9 57 40
Bochum-Gelsenkirchener Straßenbahnen AG
Universitätsstr. 58 · 44789 Bochum
www.bus-und-bahn.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
BVR Busverkehr Rheinland GmbH
KC Martinusstr. 36 · 41564 Kaarst · ph. 0 21 31/5 12 96-13/-17
KC Friedrichstr. 259 · 42551 Velbert · ph. 0 20 51/91 98-19/-22
www.bvr-online.de
DB Regio NRW GmbH
Verkehrsbetrieb S-Bahn Rhein-Ruhr · Hollestr. 3 · 45127 Essen
www.bahn.de/nrw · ph. 0 180 3/464 006 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
DSW21 (Dortmunder Stadtwerke AG)
Deggingstr. 40 · 44141 Dortmund
www.bus-und-bahn.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
Duisburger Verkehrsgesellschaft AG
Bungertstr. 27 · 47053 Duisburg
www.dvg-duisburg.de · ph. 02 03/604 4555
Essener Verkehrs-AG
Zweigertstr. 34 · 45130 Essen
www.evag.de · ph. 02 01/8 26-12 34
Hagener Straßenbahn AG
Am Pfannenofen 5 · 58097 Hagen
www.strassenbahn-hagen.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
Keolis Deutschland GmbH & Co. KG
Niederlassung eurobahn · Unionstr. 3 · 59067 Hamm
www.eurobahn.de · ph. 0 180 2/9 27 37 27 (0.06 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
Mülheimer VerkehrsGesellschaft mbH
Duisburger Str. 78 · 45479 Mülheim an der Ruhr
www.mhvg.de · ph. 02 08/4 51 14 51
Niederrheinische Verkehrsbetriebe AG
Homberger Str. 113 · 47441 Moers
www.niag-online.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
NVV AG
Rheinstr. 70 · 41065 Mönchengladbach
www.nvv-ag.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
Niederrheinwerke Viersen mobil GmbH
Rektoratstr. 18 · 41747 Viersen
www.niederrheinwerke.de · ph. 0 21 62/37 13 81
NordWestBahn GmbH
Alte Poststr. 9 · 49074 Osnabrück
www.nordwestbahn.de · ph. 0 180 5/60 01 61
(14 ct/min. when calling via German land line, mobil phone max. 42 ct/min.)
Prignitzer Eisenbahn GmbH
KC Oberhausen · Willy-Brandt-Platz 1 · 46045 Oberhausen
www.prignitzer-eisenbahn.de · ph. 02 08/82 85 88 82
Regiobahn Fahrbetriebsgesellschaft mbH
An der Regiobahn 15 · 40822 Mettmann
www.regio-bahn.de · ph. 0 21 04/305-400
Rheinbahn AG
Hansaallee 1 · 40549 Düsseldorf
www.rheinbahn.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
StadtBus Dormagen GmbH
Kirschfeld 8 · 41542 Dormagen
www.stadtbus-dormagen.de · ph. 0 21 33/1 94 49
Stadtwerke Neuss GmbH
Moselstr. 25–27 · 41464 Neuss
www.stadtwerke-neuss.de · Tel. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
Stadtwerke Oberhausen AG
Max-Eyth-Str. 62 · 46149 Oberhausen
www.stoag.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
Stadtwerke Remscheid GmbH
Neuenkamper Str. 81–87 · 42855 Remscheid
www.stadtwerke-remscheid.de · ph. 0 21 91/16 43 43
Stadtwerke Solingen GmbH Verkehrsbetrieb
Weidenstr. 10 · 42655 Solingen
www.sobus.net · ph. 02 12/2 95-22 22
Straßenbahn Herne – Castrop-Rauxel GmbH
An der Linde 41 · 44627 Herne
www.bus-und-bahn.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
SWK MOBIL GmbH
St.-Töniser Str. 124 · 47804 Krefeld
www.swk.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
Verkehrsgesellschaft der Stadt Velbert mbH
Thomasstr. 1 · 42551 Velbert
ph. 0 20 51/9 55-2 18
Verkehrsgesellschaft Ennepe-Ruhr mbH
Wuppermannshof 7 · 58256 Ennepetal
www.ver-kehr.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
Vestische Straßenbahnen GmbH
Westerholter Str. 550 · 45701 Herten
www.bus-und-bahn.de · ph. 0 180 3/50 40 30 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)
WSW mobil GmbH
Bromberger Str. 39–41 · 42281 Wuppertal
www.wsw-online.de · ph. 02 02/5 69 52 00
Verkehrsverbund Rhein-Ruhr
Augustastr. 1 · 45879 Gelsenkirchen
www.vrr.de · ph. 0 180 3/50 40 34 (0.09 Euro/minute
when calling via German land line, mobil phone max. 0.42 Euro/minute)