ICT Services Mission: To provide ICT services to the University of Research

Information & Communication Technology Services
An introduction to ICT Services at the University
of Canterbury
ICT Services Mission:
To provide ICT services to the University of
Canterbury for Teaching, Learning and
Research
ICT Services
 Email
 Campus Computers
 Internet
 Hire
 Printing
 Halls Network Connections
 Blackboard
 Dial-in access
 UCStudentWeb
 Broadband Access (DSL)
 Storage
 Wireless
 Backup
 Telephone
 Help
 Workrooms
 Password Printing
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Your Computer Account
 Usercode - sometimes called username or login name
- a three letter code with 2 or 3 digits eg:xyz123
 Password - for students enrolled for the first time at
Canterbury, your password is the 6-8 character one you
collected after you collected your Canterbury Card at
enrolment. You can also print out your password using a
password printing station in the Library, Loft or ICTS building.
 Money – you can add money to your computer account by
adding money to your Canterbury Card via cash machines in
eg. the Loft and Libraries, EFT-POS in the Libraries, or creditcard online.
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Email
 You have an email address:
usercode@student.canterbury.ac.nz
 You need to check your email
- your lecturers use email to contact you
- the library will email you about overdue books and
requests
- registry will email you
 You can access your email in our workrooms
 You can use Webmail to access your email off campus
http://webmail.canterbury.ac.nz
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Internet and Printing
 Most computers on the UC network are on the Internet
 Accessing Internet off campus is charged according to
charge rates available on this ICTS web page:
www.icts.canterbury.ac.nz/services/charges/index.shtml
- national traffic 0.15¢/Mb
- international traffic 3¢/Mb
 All Workrooms have B&W printers available
 B&W printing costs 9c/side
 Colour printing is also available
 To check your IT account balance, ‘Help’,
then ‘Accounts and Passwords’
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Copy Centre
 The Copy Centre is situated at the east end of Level 2 of
the Central Library
 The Copy Centre is open from 8.30 am - 5.00 pm Monday
to Friday all year.
Weekend opening hours (term time only)
Saturday and Sunday 1.00pm - 4.00pm
 B&W and Colour Printing, Laminating, Faxing,
Photocopying, Binding etc.
 http://www.icts.canterbury.ac.nz/pc/copycentre/
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Storage
 Students have space (‘P:’ drive) on ICTS servers to store
course related work (undergrads - 50MB)
 Remove old files from ‘P:’ regularly
 Save important work in more than one place
 Save your work regularly, eg. every 10 min
 You can save to CD, USB (eg. Pen Drive, Flash Drive) and
‘P:’; we do not recommend using floppy discs
 ‘My Documents’ on the ‘P:’ drive can be accessed via
Internet @ ftp://mydocuments.canterbury.ac.nz/
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Blackboard
 Online learning and teaching
 Course Materials are often provided on Blackboard
 Online tests or assignments may be given on
Blackboard
 http://blackboard.canterbury.ac.nz
 Video of past lectures and other video materials can be
accessed on Campus.
 To access Blackboard on campus click on the link on any
workroom computer
 College of Education Students use StudentNet instead
of Blackboard http://studentnet.canterbury.ac.nz
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Course Folders
 Course materials may be provided in the Course
Folders (K: drive)
 To access a Course Folder, click on the Course
Folders link on any workroom computer
 Not all courses use Course Folders
 You can only access Course Folders on Campus
or from a Broadband connection to the university
\\cantws2\class
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UC Student
 To log in, click on the ‘Help’
icon on any workroom
computer, then ‘UCStudent’ in
the window that appears
 What you can do
- Course changes
- Update address details
- View academic record
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Campus Computers
 A retail computer outlet, providing competitively priced
computer equipment, consumables and software to staff
and students
 Located on the ground floor of the ICTS building
 http://shop.it.canterbury.ac.nz
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Hire Service
 Windows and Macintosh laptops available for hire from
the IT Helpdesk
 Costs of laptop hire is $15 per day, $80 per week
 Bookings are essential
 Small range of drives and other equipment also available
 www.icts.canterbury.ac.nz/services/equipment_hire.shtml
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Halls’ Network Connections
 If you are living in one of the halls of residence and wish to use
the Internet you can connect through a high speed Ethernet
connection
 You will need to complete a halls connection form online
 You will be billed monthly from your Canterbury Card; $8/mth
for a 10Mb/s connection, $15/mth for a 100Mb/s connection, +
$8 admin fee
 You are charged for traffic - there are some plans available
 Anti-virus software is available on our servers for computers
connected to the halls’ network
 www.icts.canterbury.ac.nz/web/network/halls_connection.shtml
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UC Dial-in Access
 You can use the University’s dial-in service to access the Internet
including UC Student, and your email from home
 There is a minimal connection-time charge, plus the standard
traffic charges
 Instructions for setting up your computer to dial-in to the
University can be found at www.icts.canterbury.ac.nz/web/dialin/
 The IT Helpdesk can help you set up your computer if you are
having trouble - bookings are essential
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Broadband Access (DSL)
 High speed access to the University network from home, ranging
from 256Kb/s download & 128Kb/s upload, to ‘full speed’ down/
upload, via ISP ‘Snap’
 www.icts.canterbury.ac.nz/web/network/broadband.shtml has
details of plans available
 Most plans except ‘Campus Only’ include data limits, but require
a realm switch if you wish to be on the University network, and
allow you 6 external email address (@snap.net.nz)
 $99 connection fee is currently waived
 Snap bills you directly
 You will need to purchase an ADSL modem / router, and filters for
your phone line
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Wireless




Wireless network access is available in:
 All libraries apart from McMillan Brown
 ICTS building
 Maori Student Centre
 Engineering
 Music
 Central Lecture Block
 James Hight Café
 CoEd in Kotuku and Education Library extending through courtyard
to Café
www.icts.canterbury.ac.nz/web/wireless/
The wireless network is 802.11b; cards available @ Campus
Computers for ~$50
50Mb/day on campus traffic is free, then you are charged for traffic
on wireless connections @ 0.5¢/Mb, + Internet costs
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Telephones
 Telephones in public areas around the campus can be used by
students to make phone calls
 Money is taken off your Canterbury Card for these phone calls
 To dial off campus call 7900 and follow the instructions from
the automated attendant
 Local calls cost 4¢ per minute
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ICT Services Locations
Cave– level 1
Engineering Library
Crypt – level 0 Maths
and Computer Science
Building
Loft – level 5 Main
Library
Copy Centre – level 2
Main Library
MacLab – level 0 Main
Library
Dock – level 1 Law
School
Vault – level 0 Commerce
ICTS Helpdesk, Campus
Computers – level 1
Computer Building
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ICT Services Locations University of Canterbury College
of Education
Avon – level 2 Avon
Kotuku – level 1
Kotuku
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Student Workroom Hours
 Dock - 24 x 7; card access 6:30pm-7:30pm
 Kotuku - 24 x 7, card access 5pm – 8am
 Loft - 24 x 7, but closed 15 minutes before the library closes; card
access after library closes
 Avon - 7am - 11pm
 Crypt - 7am - 11pm; card access 6:30-7:30am
 Cave - Engineering Library hours
 Maclab - 7am - 11pm, 7am-7pm Sa/Su, card access
 Vault 1, 2, 4 - 7am - 7pm M-F; card access 6:30pm–7:30am
 Vault 3, 5 - 7am - 11pm M-F, 7am – 7pm Sa/Su; card 6:30pm–
7:30am
 All rooms except the Loft can be booked by staff for teaching
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Workroom Facilities

Scanners - Loft (18 on PCs, 4 on Macs) ; one each in Crypt, Cave,
Kotuku, Avon1, Avon2

CD writers - almost all workroom PCs (all Macs)

DVD readers - Macs, most Loft PCs, some of the Vaults and the
Cave; all in the Dock

DVD writers - some of the e-Macs in the MacLab; Loft, Avon4
iMacs; many PCs in Kotuku, Avon1 and Avon2

Firewire - iMacs; many PCs in Kotuku, Avon1 and Avon2

Floppy disk readers - some PCs, Macs. Use a USB drive instead

Zip drives - only on Macs

Details, including workroom hours, can be seen at:
www.icts.canterbury.ac.nz/resources/workrooms/facilities.shtml
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ICT Training

Free ICT Training services for all enrolled Students
 Workshops for new Computer Users, PostGrads
 Microsoft Office 2003 PowerPoint, Word and Excel Workshops
 Self Help Instructions

Free Learning
 www.cpit.ac.nz/computingforfree/

Microsoft Office Help
 PC – www.office.microsoft.com
 Mac – www.mactopia.com

Need Training?
 Visit http://www.icts.canterbury.ac.nz/training/
 Contact icttraining@it.canterbury.ac.nz
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Help
 Web pages
www.icts.canterbury.ac.nz/help
 Self-Service on the web
http://selfservice.it.canterbury.ac.nz
 Self-paced tutorials available in the Loft, Cave,
Crypt, MacLab, Kotuku and Vaults
 Go to ‘Fault Report Form’ in the Help folder to report a fault
 Loft and Crypt Supervisors – Loft office extn 4060
 Loft Office hours 8:30am-5:00pm, M–F; 5-9pm M-Th, 1-4
pm Sa/Su during term; Crypt office 12-1:30pm M-F during
term; Kotuku 8:30-10:30am M-F, 4-5pm F during term
 IT Helpdesk extn 6060; email: ithelpdesk@canterbury.ac.nz
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What can you expect from ICTS?
 Availability of the services during term time
 Problems and requests to be tracked and actioned
 Assistance with ICTS as far as it relates to your course work
and research
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Your Responsibilities
In the Workrooms

No Chat

No Offensive Material

No Games

No Noise / Cell Phones

No Eating or Drinking
(except from sipper bottles)

No Smoking

No Interfering with
Equipment

Log off when you have
finished work

Work through the self-paced
tutorials

Keep money on your
account.

Abide by the Computer
Regulations

Security extn 6111
Note: All Computer usage is logged
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Feedback
Any Questions?
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