2014-15 annual report.indd
Transcription
2014-15 annual report.indd
2014 Annual Report 2015 Business Plan Corporate Overview...........................................................................................2 2014 Board of Directors...................................................................................3 Chairman’s Message.........................................................................................4 General Manager’s Message............................................................................5 2015 Corporate Goals......................................................................................6 Enrolment Statistics..........................................................................................7 Ontario Delegates.............................................................................................8 Employee Performance and Service Recognition.........................................11 Organizational Chart....................................................................................... 12 Office Staff.......................................................................................................13 Field Staff........................................................................................................14 Lab Staff..........................................................................................................19 660 Speedvale Avenue West, Suite 101, Guelph, Ontario, N1K 1E5 Telephone: (519) 824-2320 Toll Free: 1-800-549-4373 CORPOR ATE OVERVIE W AND GOALS OUR VISION CanWest DHI was established in 2004 as an alliance of Western Canadian DHI Services and Ontario DHI. A unified Board of Directors and single administrative structure support the delivery of DHI services to more than 4,000 herds across the five provinces from Ontario through British Columbia. With three lab locations and one office, the majority of the DHI team is located in the field close to our customers. To be the leading source of world-class dairy herd management and information services. OUR MISSION CanWest DHI will provide leadership and initiative in the pursuit of competitive advantages for our customers in the global marketplace. CanWest DHI works closely with our Canadian DHI partner Valacta — who services the Quebec and Atlantic regions. Together we own and operate a single DHI record processing system that services all dairy producers across Canada. For enhanced efficiency, we also jointly develop new products and services with Valacta to share the costs. We will provide herd management products and services which maximize sustainable net income of progressive dairy herds. We will accomplish this through our commitment to excellence in customer service, product and service innovation, quality people and fiscal responsibility. As part of our on-going effort to achieve efficiencies and lower operating costs, space in our Guelph office location is shared with a number of industry partners including Canadian Dairy Network, Canadian Livestock Genetics and the Ontario Milk Transporters Association. We are pleased to also include other agricultural based tenants such as the Agricultural Credit Corporation and most recently we have been joined by the Ontario Hatcheries Association, Mushrooms Canada, the Ontario Bean Growers and the Agricultural Adaptation Council. OUR LONG-TERM GOALS • Grow and maintain at least 75% enrolment of dairy herds • Grow DHI cows managed with on-farm Dairy Comp to 50% by 2015 • Proactively pursue the introduction and growth of new milk analysis services CanWest DHI is the Canadian distributor of Dairy Comp 305 herd management software products — including RFID systems, handhelds and FeedWatch feed management software. Working closely with our US-based partner, Canada is unique in that we are the only country with a software version modified and dedicated to our specific market. Enhancements including BCA’s, Kg’s and CQM support are some of the items that make our product ‘Made for Canada’. In addition to the accomplishment of our corporate goals, the Board shall actively support industry initiatives to integrate the delivery of breed improvement services in Canada to ensure the long-term viability of the dairy industry. OUR SHORT-TERM GOALS By September 30, 2015, we shall: We continue to enjoy close working relationships with our AI and Breed association partners, as well as the Canadian Dairy Network and the research communities — particularly with the Ontario Veterinary College at the University of Guelph and an expanding network including the Universities of Saskatchewan, Calgary, Alberta and BC. Our working relationships also extend beyond our border with connections to the North American Lab Managers’ Association, the North American DHI Managers’ Association and the International Committee on Animal Recording. Our involvement with these associations provides the ability to expand our network of industry partners and identify new opportunities that will provide benefits for our customers. • Grow market share to 75% • Grow the use of on-farm Dairy Comp to 48% of DHI cows • Introduce a Ketosis milk screening test • Introduce a Mobile DHI application 2 BOARD OF DIRECTORS Harold Kress John Bacher Cindy Whytock* Vice-Chair Zone 3 Elected 2008, ON Zone 4 Elected 2012, ON John Wynands* John Mooney Ed Friesen* Matthew Flaman Zone 1 Elected 2013, ON Zone 5 Elected 2011, ON Zone 2 Elected 2001, ON Zone 6 Elected 2008, ON Chair Elected 2007, MB Arlene Dorland Elected 2012, SK Neil Petreny: Secretary to the Board Rob McTaggart: Treasurer * Executive Committee Wim van de Brake Elected 2012, AB Bouwe Miedema* Elected 2010, BC O N T A R I O Z O N E S ZONE 1: Lambton, Middlesex, Elgin, Huron, Perth, Kent and Essex counties ZONE 2: Oxford, Brant, Haldimand and Norfolk Counties and Regional Municipalities of Niagara, Hamilton-Wentworth, Waterloo, Halton and Peel counties ZONE 3: Bruce, Grey, Wellington, Dufferin, Simcoe and Haliburton Counties and Regional Municipalities of York and Durham and District Municipality of Muskoka ZONE 4: Victoria, Peterborough, Hastings, Northumberland, Prince Edward, Lennox and Addington, Frontenac, Renfrew, Lanark and Leeds counties ZONE 5: Grenville, Dundas, Stormont, Glengarry, Prescott, Russell and Carleton counties ZONE 6: Northern Ontario Districts 3 CHAIRMAN’S MESSAGE Our dairy industry partnerships continue to play an important role in the evolution of our industry and we continue to work closer than ever with our DHI partners at Valacta. During the past year we have worked together to jointly develop our first new technology platform since the formation of our national DHI software initiative more than a decade and a half ago. Our development partnership of the first Mobile DHI application in Canada, designed specifically for smartphones and tablet computing devices, is on track for a national launch in February of 2015. We anticipate that this new technology platform will evolve to become a major component in the delivery of our services over the next half decade. It is only fitting that we have undertaken this initiative in conjunction with our Valacta partners. While 2014 was another year of progress for CanWest DHI, I am eagerly looking forward to 2015 as a year that promises to offer more milestones for both our organization and the industry. Some of these anticipated changes include modifications to the DHI governance structure in Ontario, the introduction of the first Mobile DHI application, the launch of a Future Leaders Development Program and a renewed commitment of national industry partners to explore joint infrastructure opportunities. As farmers, we know that each year offers the promise for something better and I expect that 2015 has the opportunity to deliver on our expectations. Consistent with the theme of growing partnerships, it became clear at industry meetings this past fall that more industry organizations are willing to consider working closer together in order to ensure that we are best positioned for meeting the needs of dairy farmers in the future. Discussions about mergers and amalgamations quickly stir emotional responses; however, the opportunity to work closer together to improve the delivery efficiency and effectiveness of our services is receiving a warmer welcome. To this end, we will continue to explore and participate in initiatives that will offer the opportunity to turn ideas into reality — both with our milk recording partner Valacta and across other sectors of our industry. For the past three years we have been discussing modifications to our governance structure to plan ahead for the next decade and build on our successes of the past 34 years since DHI was transferred from the government to the industry. If everything unfolds as expected at our 2015 Annual Meeting, we will introduce changes to our delegate system that will see DHI more closely aligned with Dairy Farmers of Ontario’s Dairy Producer Committee structure and provide financial savings for our customers. Thank you to all of the Ontario Delegates who have contributed to our past success and to those who have been part of our planning for the future. I must also recognize Dairy Farmers of Ontario for their long time support of our organization and their willingness to embrace the changes that will bring our industry closer together. In closing, I wish to thank the Board for their support and contribution during the past year. We continue to work together as a team to plan for the challenges that we will face in the future as both an organization and an industry. The ability to discuss sensitive issues with an open mind and a common goal has contributed to our success. And finally, I would like to thank the staff for their commitment to meeting the needs of our customers and working towards the goals that we have established for our organization. Consistent with the planned changes to our governance system is an effort to invest in the future leaders of our industry. As our industry becomes smaller, the decisions made by our industry organizations become more important. A year ago I commented on the growing business challenges facing our industry and the need for us to prepare the leadership necessary to guide us through the next decade. I am pleased to report that we are working with our partners at Dairy Farmers of Ontario, EastGen and Holstein Canada to launch a new initiative to invest the skills development of tomorrow’s industry leaders. Our goal is to provide governance and leadership training for up to 80 individuals over the next two years who could play important leadership roles in the next decade and beyond. The initial 3-day sessions will take place during the next few months and lay the foundation for a program that I hope will continue for years to come. Ed Freisen Chairman CanWest DHI 4 GENERAL MANAGER’S MESSAGE our colleagues at the Ontario Veterinary College. Thanks to both parties for their contribution to the development of our new cost effective health monitoring tool. The use of DHI services continued to increase in three of our five CanWest provinces during the past year. Market share in Ontario and Alberta decreased slightly during the year, but both provinces remain at near record high levels of enrolment in the 77-78% range. Overall, we ended the year at 74.5% enrolment in the CanWest region, just short of our long term goal of 75%. As always, the last stage of reaching any goal is the hardest. Our Chairman’s comments referenced the increased interest of our industry partners to work closer together. In addition to coordinating the development of products and services like Ketoscreen and the soon to be introduced Mobile DHI application with Valacta, we are also moving ahead with plans to utilize the same financial software and integrate our computer networks to share costs and better utilize our respective infrastructures. We are also continuing our efforts to coordinate policies at the national level in order to minimize or eliminate regional differences and concentrate on the development of unified national approaches. We were pleased that the use of dairy herd management software on the farm also continued to grow for the 17th consecutive year. We ended our business year with more than 46% of DHI cows being managed with a Dairy Comp product on the farm. The advantage of up-to-date herd management information and the outstanding support team continue to make Dairy Comp the software of choice for dairy farmers, veterinarians, nutritionists and reproduction specialists across the CanWest region. As we look down the road, we continue our strategic efforts to stay 5-10 years ahead of analytical based technologies that may become available from on-farm technologies. In addition we continue to create a pipeline of potential future products and services that will provide benefits for our customers. Participating in various research projects across the country has helped keep us in touch with the potential new opportunities of the future. The trend of more dairy industry automation continued rapidly during 2014. By the end of the year more than 6% of all DHI herds were using automated milking systems (robots). The rate of adoption of this labour saving technology increased across all of the CanWest DHI provinces and reached an incredible 17% of DHI herds in the province of Manitoba. There is no indication that this trend will slow during the next few years. As an industry, we are being challenged to rethink our traditional models. As we look back — the adoption of AP testing as “official” records was a monumental decision for the industry that took a number of years to accept. Today the need for surprise visits and the definition of “official” records will also need to be revisited. The DHI services of tomorrow will need to adapt to meet the needs of future customers and not those of today. Demand for instant information and the integration of technological advances will increase — yet we must ensure the integrity and quality of the services we provide. Good decisions rely on “good” information and the definition of “good” will change over time. 2014 was our first full year offering the milk pregnancy test to our customers. We exceeded our goal of increasing the number of samples by 25% and ended the year with an increase of nearly 40% over the prior period. The convenience and accuracy of the pregnancy test is making the service a growing choice of our customers. In addition to a new label claim making the test accurate from 28 days post breeding, a year ago we introduced a reduced price option to confirm the pregnancy status of cows before dry-off. This option has been well received and provides both a cost effective and convenient method to ensure peace of mind for many herd managers where reproductive monitoring in later stages of lactation is more challenging. In closing, I want to thank the entire DHI staff team for their contributions to our success this past year. It is through their continued commitment to meeting the needs of our customers that we are able to achieve the high levels of DHI enrolment and the adoption of the herd management services that we offer. I appreciate their efforts to help make each year better than the last. We ended the 2014 calendar year with the successful introduction of a subclinical ketosis herd screening test — Ketoscreen. This new service uses the existing DHI milk samples and is based on the beta-hydroxybutyrate (BHB) levels found in the milk. Introduced earlier in the Valacta region, we have based the design of our reports on a combination of their experience and the recommendations of Neil Petreny General Manager CanWest DHI 5 2015 CORPOR ATE OBJECTIVES INTRODUCE A KETOSIS SCREENING SERVICE GROW MARKET SHARE Overall, CanWest market share dipped slightly during the past year even though we experienced gains in three of the five provinces. The challenge of holding near record high market share in our two largest provinces (ON and AB) resulted in our small overall decline. At the same time, DHI enrolment increased by more than 1% in both Saskatchewan and British Columbia. We are conscious that continued future growth will likely be slower and more challenging as we already work with the vast majority of our regions’ progressive dairy farmers. We will utilize new laboratory technology to introduce a ketosis herd screening test for our customers. The new “Ketoscreen” service will involve the analysis of the existing DHI milk samples for beta-hydroxybutyrate (BHB), a ketone body, which when found in high levels is an indication of the risk for ketosis. This new test will be particularly effective in early lactation to help assess and monitor the dry and early lactation periods with a focus on the prevention of ketosis. The significant growth in robotic installations is now a clear trend across all provinces. While the introduction of these new on-farm technologies may create some market share challenges, we also recognize that robotic milking systems now comprise more than 6% of our customers and nearly 17% of our customer base in the province of Manitoba. We will continue our strategic efforts to adapt and integrate both our services and these new technologies where possible to benefit our customers. The prevalence and impact of subclinical and clinical ketosis is very often underestimated in dairy herds. Affected cows may exhibit clear clinical signs of ketosis (off feed, production drop, firm dry feces, occasional nervous signs) but very often, signs will not be noticeable and ketosis will be at the subclinical level. Studies have shown that subclinical ketosis results in lower milk production, higher incidence of mastitis and metabolic diseases as well as a negative impact on reproduction — all adding up to significant cost. Our objective is to grow the use of DHI services in the CanWest region to 75% of all licensed dairy producers. The Ketoscreen service will provide an easy and cost effective tool for monitoring ketosis prevalence in dairy herds and will complement on-farm testing protocols currently in use. GROW THE USE OF DHI ON-FARM HERD MANAGEMENT SOFTWARE Our objective is to introduce the Ketosis milk screening test service by December 1, 2014. The use of Dairy Comp herd management software on the farm continued its 17th year of annual growth to another record high this past year. By the end of last September, more than 46% of all DHI cows were managed with on-farm Dairy Comp software. INTRODUCE A MOBILE DHI APPLICATION Taking advantage of technologies currently being widely used on the farm, we will design and introduce a mobile DHI application for smart phones and tablets early in 2015. Working with our partners at Valacta, this read-only app will provide instant access to both current and historic DHI results for our customers. Available at your fingertips will be herd trend and individual cow information — including reproductive status, pedigree details, classification and genetic indexes as well as the traditional test day information. The service will be available on both IOS and Android platforms at the time of introduction. We are expecting our growth to continue, but at a slower rate as the market matures. We now have four of our five provinces exceeding our long-term goal of 50%, with only Ontario yet to achieve this mark. British Columbia is the top province in this category where more than 68% of the DHI cows enrolled on DHI are managed by Dairy Comp products on the farm. The suite of Dairy Comp herd management software products provides the convenience of continuous up to date herd management information at your fingertips. Generally used by the average to larger herd size farms, Dairy Comp also provides the option for a simplified test day with electronic data transfer and associated DHI fee discounts. Dairy Comp remains the market leading herd management software program in the CanWest region and offers the added advantage of our outstanding customer support team. This will be our initial entry into the mobile marketplace and we anticipate an ongoing evolution of these products in the future. Our objective is to introduce the new Mobile DHI application in February 2015. Our objective is to grow the use of DHI herd management software to 48% of all cows enrolled on CanWest DHI services. 6 ENROLMENT STATISTICS AS OF SEPTEMBER 30, 2014 Number of Herds 2014201320122011 Ontario 3,0043,085 3,155 3,142 Manitoba 194200204209 Saskatchewan106 104 106 115 Alberta 426448458459 British Columbia 311 CanWest 313 305 308 4,041 4,1504,2284,233 Number of Cows Ontario 2014201320122011 236,387240,213246,761238,937 Manitoba 28,20927,71029,13928,116 Saskatchewan18,181 17,494 17,704 18,110 Alberta 58,85359,46162,44161,654 British Columbia 48,387 CanWest 46,592 45,297 45,191 390,017391,470401,342391,988 Average Herd Size 2014201320122011 Ontario 79787876 Manitoba 145139143135 Saskatchewan172 168 167 157 Alberta 138133136134 British Columbia 155149149147 CanWest 97949593 7 ONTARIO DELEGATES Z O N E 1 Larry Buis Elgin Rob Reid Essex/Kent John Klaver Huron Gerald Logtenberg Huron Andrew Van Engelen Lambton John McCallum Perth Victor Poole Perth Mike Weber Perth Unavailable: John Vervoordeldonk (Middlesex) Alternates: Don Catt (Elgin), Mark Stannard (Essex/Kent), Amy Woods (Lambton), Peter Angst (Huron), Ethan Wallace (Huron), Nick Terpstra (Perth) Z O N E Gary Cain Brant Jack Danen Oxford 2 Jim Deklerk Haldimand André Vander kooi Oxford Lee Nurse Halton David Gill Niagara Dwight Matson Peel Dennis Hahn Waterloo Thomas Judd Norfolk Unavailable: Brad Fraser (Oxford) Alternates: Brian Coleman (Brant), Marten Dykstra (Haldimand), Lloyd Roseboom (Niagara), Rob McKinley (Oxford), Paul Kolb (Peel), Grant Henderson (Waterloo), Leonard Elliot (Wentworth) Phil Martin Waterloo Michelle Spoelstra Wentworth 8 ONTARIO DELEGATES Z O N E 3 Mark Ireland Bruce Derek Dupuis Bruce Jan Scheurwater Dufferin Dorothy Frankland Grey Carman Weppler Grey Scott Jermey Simcoe Darryl Dann Wellington Ted Kent Wellington Jack Kuipers Wellington John Phillips York Unavailable: Rob Ashton (Durham), Bill Vanandel (Wellington) Alternates: Troy Fischer (Bruce), David Good (Dufferin), Glen Barkley (Durham), Brian Betts (Grey), Gordon Strutt (Grey), Scott Fisher (Simcoe), Ron Canning (Wellington), Henk Zemmelink (Wellington) Z O N E George Sutherland Frontenac Edwin Huffman Hastings Tim Hodgins Lanark Scott Jackson Leeds Cynthia Crowley Peterborough Walter Miller Prince Edward Erin Pettey Northumberland Unavailable: Nick Petermann (Renfrew) Alternates: William Moreland (Frontenac), Mark Donnan (Hastings), Bert Thom (Lanark), Ruth Vogel (Leeds), Sid Vanderwerf (Leeds), Adam Petherick (Northumberland), Nathan Bakker (Prince Edward), Scott Gould (Renfrew), Jeff Thurston (Victoria) 9 4 Bill Harrison Victoria ONTARIO DELEGATES Z O N E 5 Peter Ruiter Carleton Robert Byvelds Dundas Eric VanDenBroek Dundas Bill Lawrence Grenville Kevin Allen Prescott Stefan Kunz Prescott Colin Blaney Glengarry Alternates: Eleanor Robinson (Carleton), Carol Levac (Prescott), Thomas Haerle (Prescott), Gordon Wilson (Prescott), Shawn Wylie (Prescott), Robert Hamilton (Russell) Randy Moke Stormont Z O N E Brian Powell Stormont Doug Robinson Stormont Eddy Haasen Cochrane Keith Emiry Manitoulin/ Sudbury West 6 John Hawdon Algoma Not Available: Darren Jibb (Temiskaming), Bernie Kamphof (Thunder Bay) Alternates: Dwayne Palmer (Algoma), Alex Anstice (Manitoulin/Sudbury West), Jean-Pierre Beaulieu (Nipissing West/Sudbury East), James Parsons Nipissing West/ Sudbury East Bernie Zimmerman Rainy River Sharon Flewwelling (Temiskaming), Aaron Breukelman (Thunder Bay) 10 Milestones RETIRED 35 YEARS 20 YEARS Roy Wright Kathy McMillan (ON) Joan Pivato (ON) (BC) Connie Mutter (AB) Francois Seguin (ON) 35 YEARS Soon Ng (AB) Marilyn Story (ON) RETIRED Nick Groot (ON) 32 YEARS 30 YEARS Tony Vander Byl (ON) Krista Wiebe (ON) 25 YEARS Paul Berry (ON) 15 YEARS Silvia Griffith (BC) 10 YEARS Tim Pring (ON) Charlene Renkema (ON) Sheri Whittaker (ON) Henri Boulet (MB) 5 YEARS Heather Davey (MB) Robbie Bates (BC) RETIRED Larry Klimpke (MB) Sonia Chacko (ON) Verna Hutlet Landis Loeppky (MB) Mark Kenny (BC) (MB) Larry Ouimet (ON) Nathan Nicol (ON) 21 YEARS Barb Overholt (ON) 2014 Employee Milestones & Achievements Carol Wiebe (MB) Performance Achievements (Top 10) ELECTRONIC REGISTRATIONS MASTITIS 4 TEST PREGNANCY TEST CHALLENGE ACTIVITY Linda Anticura (AB): 771* Helena Cabana (SK): 3,235 Laurie Eckhardt (ON): 100* Peter Roe (AB): 1,930* Wendy Weber (BC): 593* Linda Anticura (AB): 1,112 Rejean Giguere (ON): 100* Lance Primmer (AB): 1,666* Lance Primmer (AB): 583* Tim Lanigan (ON): 1,058 Linda Anticura (AB): 100 Carol Wiebe (MB): 1,651* Tracy Bauman (ON): 555* Kylie Deobald (SK): 950 Brian Renkema (ON): 88.5* John Muller (AB): 1,634 Elaine Klassen (AB): 531* Rejean Giguere (ON): 767 Karen Spalding (BC): 88.4 Kyle O’Neill (AB): 1,449 Marion Van Sluys (AB): 507* Donna Asher (SK): 663 Wendy Weber (BC): 88.1 Linda Anticura (AB): 1,287* Karen Spalding (BC): 504 Darryl Moyer (ON): 647 Donna Asher (SK): 86.7* Larry Klimpke (MB): 1,206 Albert Bazinet (MB): 485* Keith Marshall (ON): 631 Tim Lanigan (ON): 86.5* Mike Harmsen (BC): 1,172 Rejean Giguere (ON): 388 Stephen McCarthy (ON): 626 Virginia Rowswell (ON): 82.6* Fred Veenbaas (BC): 1,164* Helena Cabana (SK): 377 Jessica Puccia (ON): 625 Jerry Hesselink (ON): 1,130 *2013 TOP 10 Verna Carson (ON): 81.6 *2013 TOP 10 *2013 TOP 10 SASKATCHEWAN WAS THE PROVINCIAL/REGIONAL WINNER. *BASED ON 40% PREGNANCY TESTS PLUS 40% MASTITIS 4. Based on minimum of 10 DHI herds 11 12 ○ Greg Melanson Western Payroll Estrella Pontalba Adminstration ○ Larry Ouimet HUMAN RESOURCES ○ Western Field Staff Trevor Fischer (AB) Valerie Holbech (BC) Western District Managers Ontario Field Staff Chad Arthur Colin Benson Scott Brown Matt Delisle Don Marshall Melanie Quist Moyer Keith Assoun Distribution Bryn Donaldson Graphic Design Ding Data Barry McKay Sharon McLellan Maryanne Mohle Jennifer Reis Edit Jim Booth Morgan Bowen Customer Service Desk Dairy Comp & Feedwatch Ontario District Managers Rick Alblas Chris Perry Sharon Cousens Bond Jeromy Ten Hag Allegra Interisano EXECUTIVE ASSISTANT Ron Hurtibise Dave McKeen QUALITY ASSURANCE ● COMMUNICATIONS & CUSTOMER SERVICE Arnie Cua Accounting Clerk Dianne Cook Financial Analyst ○ Bette Gooding ○ Accountant Rob McTaggart FINANCE ○ MANAGEMENT SOFTWARE SALES & FIELD SERVICES Richard Cantin FIELD SERVICES & MARKETING Neil Petreny GENERAL MANAGER BOARD OF DIRECTORS Brian O’Shaughnessy Rose Pestill Joan Pivato Technical Support ○ Dan Halk Jane McKeen Darcy Peer ● Systems Support INFORMATION SYSTEMS ● CANWEST DHI ORGANIZATIONAL CHART Robbie Bates Linda Clease Esme Dressel Stephanie Toop BC Lab Technicians Travis Freeman BC Lab Supervisor Violet Bryden Connie Mutter Soon Ng Dennis Pfeffer Roland Schwaldt Arnold Urbonas AB Lab Technicians John Komarnicki WESTERN LABS Bilingual (English/French) ●Canadian DHI support and development CDN, Jersey Canada, OMTA, BIO ○Provide industry partner services to Dr. David Kelton RESEARCH ASSOCIATE Sonia Chacko Jeltsje DeVries Alan Haid Marie Jackson Yvonne Poirier Dignata Rafael Sheri Whittaker Lab Technicians Caroline Walker Lab Technologist Joanne Brekelmans Technical Coordinator Deb Van de Water ONTARIO LAB OFFICE STAFF ‘02 ‘87 Director, Human Resources ‘98 ‘96 Rob McTaggart Bette Gooding Director, Finance ‘11 ‘06 Sharon Cousens-Bond Communications Manager Software Sales ‘93 Ding Data ‘11 Melanie Quist Moyer Software Sales ‘10 Barry McKay Edit Edit ‘86 Customer Support ‘14 Systems Support ‘92 Jane McKeen Systems Support Systems Support 13 Software Support ‘91 ‘14 Jen Reis Edit ‘96 ‘90 ‘91 Morgan Bowen Keith Assoun ‘97 Brian O’Shaughnessy Rose Pestill Technical Support Software Support Edit Customer Support ‘97 Darcy Peer Don Marshall Maryanne Mohle Edit ‘85 ‘90 Colin Benson ‘90 Sharon McLellan Jim Booth Dan Halk Sales/Field Manager Director, Marketing & Customer Service ‘10 ‘10 Ron Hurtubise Richard Cantin Matt Delisle Software Sales Director, Quality Assurance ‘96 ‘08 ‘85 Dave McKeen Western Payroll Accounting Clerk Scott Brown Software Sales Administrator ‘85 ‘06 Greg Melanson Arnie Cua Financial Analyst Chad Arthur ‘86 Estrella Pontalba ‘98 Dianne Cook Accountant ‘02 Software Manager Larry Ouimet Executive Assistant General Manager Jeromy Ten Hag ‘89 Allegra Interisano Neil Petreny Bryn Donaldson Graphic Design Distribution ‘97 Technical Support ‘94 Joan Pivato Technical Support DISTRICT 1 ONTARIO FIELD STAFF ‘86 Chris Perry Manager ‘86 Barry Albers ‘86 Diane Carrothers ‘95 Annette Henderson ‘12 Hannah Morris Debbie Nesbitt ‘81 Marilyn Storey ‘82 ‘85 ‘86 ‘89 ‘14 Amelia Wilson DISTRICT 1 COUNTIES Brant, Elgin, Essex, Haldimand-Norfolk, Hamilton-Wentworth, Kent, Lambton, Middlesex, Niagara, Oxford 14 ‘86 Kevin Shantz Barb Overholt ‘86 Rob King Keith Marshall ‘84 Krista Wiebe Adam Haney David King Rita Lewis ‘14 ‘07 ‘14 Jenny Kenwell ‘83 Tim Lanigan ‘07 Karen Fox Larry Elliott ‘86 Mary Horenberg ‘86 Colleen Kittmer ‘82 ‘09 Jill McCallum ‘12 Brenda Sission DISTRICT 2 ONTARIO FIELD STAFF ‘01 ‘93 George Black Ken Bender ‘82 Tracy Bauman ‘85 ‘81 Kathy McMillan ‘85 Joyce Osborne Laurie Eckhardt Raewyn Feather ‘13 Tracy Hunsberger ‘08 ‘13 Amanda Kocher ‘98 ‘82 Steve McCarthy Tim Pring Jessica Puccia ‘92 ‘04 ‘06 Jeff Parker ‘83 ‘81 Jerry Hesselink Kim Harris Ellen Haid ‘10 ‘82 Cam Richardson Darryl Moyer ‘97 Steve Soloman ‘07 Sarah Taylor DISTRICT 2 COUNTIES Bruce, Dufferin, Halton, Huron, Grey, Peel, Perth, Simcoe, Wellington, Waterloo ‘13 Lisa Warren 15 ‘03 Ralph Wyndham ‘85 Rick Alblas Manager DISTRICT 3 ONTARIO FIELD STAFF ‘10 Ron Hurtubise Manager ‘92 Colleen Alloi Lindsay Bailas ‘09 ‘87 Carolyn Struyk Julia Prentice ‘12 Willem Vellinga ‘96 Martha McGlashan ‘10 ‘00 Richard Parks Nathan Nicol ‘95 Landis Loeppky John Larmer ‘08 Verna Carson David Bolton ‘87 ‘88 Rejean Giguere ‘05 ‘08 ‘08 Lisa Snoddon ‘86 Betty Wood DISTRICT 3 COUNTIES Algoma, Cochrane, Durham, Haliburton, Hastings, Kenora, Lennox & Addington, Muskoka, Nipissing, Northumberland, Parry Sound, Peterborough, Prince Edward, Rainy River, Sudbury, Temiskaming, Thunder Bay, Victoria, York 16 DISTRICT 4 ONTARIO FIELD STAFF ‘88 ‘89 Sylvain Boudrias Paul Berry Roch Lefebvre ‘86 Brian Renkema ‘04 Tony Vander Byl Alastair McLean ‘94 Francois Seguin ‘81 Dundas, Lanark, Frontenac, Glengarry, Grenville, Leeds, Ottawa-Carlton, Prescott, Renfrew, Russell, Stormont Jim Wren ‘10 Ron Hurtubise Acting Manager ‘81 ‘84 DISTRICT 4 COUNTIES 17 Gilbert Dorie ‘85 Virginia Rowswell ‘81 Harold Tompkins ‘02 ‘85 Heather McDiarmid Charlene Renkema ‘14 Jessica Seguin Earle Campbell ‘85 ‘87 Elaine Duke ‘85 WESTERN FIELD STAFF MANITOBA ‘10 Ron Hurtubise Manager ‘00 Heather Davey Henri Boulet Albert Bazinet ‘89 Larry Klimpke ‘89 ‘89 ‘89 Landis Loeppky ‘89 Carol Wiebe SASKATCHEWAN ‘10 Ron Hurtubise Manager ‘91 Donna Asher ‘11 Helena Cabana ‘12 Kylie Deobald 18 ‘13 Chantelle Dulle ‘09 Tina Leverton WESTERN FIELD STAFF ALBERTA ‘12 Linda Anticura ‘14 Arjan Arends ‘85 Catharina Lausen ‘11 ‘85 Peter Brouer ‘81 James McIIroy Leonard Dressel Lance Primmer ‘85 Peter Roe Elaine Klassen ‘81 ‘13 Kyle O’Neill ‘95 ‘86 Glenn Robinson ‘14 ‘96 Marilyn Van Sluys ‘96 Trevor Fischer Manager Gerda Vangarderen BRITISH COLUMBIA ‘96 Lynda DeValera Denise Ansell Mark Kenny ‘78 John Proulx ‘96 ‘99 Sylvia Griffith Peter Frueh ‘09 ‘13 Rachel Hessels ‘86 ‘87 Mike Harmsen ‘87 Karen Spalding ‘96 Fred Veenbaas ‘82 Wendy Weber 19 ‘82 Katie West ‘08 Valerie Holbech Manager LAB SERVICES ONTARIO ‘90 ‘05 Deb van de Water Director ‘09 Joanne Brekelmans Technical Coordinator ‘10 ‘12 Sonia Chacko ‘14 Yvonne Poirier ‘92 Jeltsje De Vries ‘10 Dignata Rafael Caroline Walker ‘04 Sheri Whittaker ALBERTA ‘98 John Komarnicki Director ‘13 ‘98 ‘98 Dennis Pfeffer Violet Bryden Connie Mutter ‘06 ‘07 Roland Schwaldt Arnold Urbonas ‘98 Soon Ng BRITISH COLUMBIA ‘98 Travis Freeman Supervisor ‘09 Robbie Bates ‘14 ‘96 Linda Clease Esme Dressel 20 ‘93 Marie Jackson Al Haid ‘91 Stephanie Toop