Performance Management for the London Insurance Market

Transcription

Ideas and Intelligence for the Knowledge Economy
ACORD - IT CLUB Meeting
Enzo Martoglio – enzo.martoglio@sdgconsulting.net +44 (0) 795 845 0441
London 29/3/2007
Mission and Identity
SDG Group is a global management consulting firm specialized in Business Performance Management and Analytical
Applications design and development. SDG combines many years of experience in Business Intelligence and Planning
& Controlling with advanced management and technology skills enabling organizations to:
Evolve along the BPM journey
Translating business strategies into actionable plans
Improve Budgeting and Planning processes
Reach to the Knowledge Extended Enterprise
SDG Consulting UK leverages on more than a decade of experience in Business Intelligence and performance
management.
SDG principals and professionals all have a either and industrial or consulting background; they’re committed to
customer success and have a track record of successful projects in diverse industries, such as manufacturing,
banking, insurance, pharmaceutical, chemicals, retail, FMCG, utilities and telecom.
SDG project teams interconnect strictly with our clients’ organization, assuring high level of efficiency and
committing to clear objectives, granting knowledge transfer both on business practices and technical competences.
Our expertise spans over 250 active customers on different BI/BPM/KM platforms, more than 160 professionals,
reaching consolidated gross sales of 15MEuro.
SDG consulting works with multiple BI / PM platforms
2
Copyright © 2007 SDG consulting UK. All rights reserved.
Group and Key Facts
Results 2006:
Aggregated Gross Sales: > 15,000,000 €
2006 vs. 2005 = +20%
> 160 consultants
Active Clients: >250
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Initiatives and Collaborations:
Founder and Coordinator of MBA in “Business Intelligence &
Knowledge Management” of the University of Verona
SDG finance - Joint Venture with Financial Innovations
Business Units and Best Practices
CFT –
Corporate Finance Transformation
Finance Transformation & Risk
Management
Business Strategy & Planning
Enterprise Value Based Management
Financial Planning & Reporting
Corporate Finance Performance
Management
Consolidation (Legal & Management)
Corporate Governance and Compliance
(Ias/Ifrs, US GAAP, Basel II)
Treasury
EKM –
Enterprise Knowledge Management
Business Process Design
Knowledge Management and Enterprise
Relationship Management
Communication and Collaboration
Processes
ICT Governance
Workflow, Document and Content
Management
Portals and Web applications design &
architecture
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BPG –
Business Process Governance
Business Process Management
Performance Management
Sales & Marketing Intelligence
Analytical CRM
Supply Chain Management
Demand Planning
Balanced Scorecard & Strategy Maps
Cost Accounting (ABC, ABM,…)
MDM –
Master Data Management
System Integration
Datawharehousing Modelling
Datawharehousing Implementation
ETL, Data Quality, Data Cleansing
Data Mining
Business Intelligence
Data Presentation
References by sector
Chemical
Pharma
& Healthcare
Consumer
Food
Consumer no
Food
Almirall Prodesfarma, Angelina Farmaceutici, Bayer, Boehringer Ingelheim, Eisai, GlaxoSmithkline,
GTS Group, Hexal, Isdin, Lundbeck, Novartis Pharma, Pharmacia, Pfizer, Simitdental, Solvay Pharma,
STD Sirona, Syngenta, Unico, Valeant Pharmaceuticals.
Amica Chips, Bacardi, Bindi, Caballero, Campari, Cantine Laversa, Chupa Chups, Cirio del Monte,
Coca Cola, Codornìu, Consorzio Lombardo Veneto, Damm, Ferrari, Ferrero, Fiesta, Frigicoll, Friskies,
Guido Berlucchi, Harry’s, Kraft, La Cocinera, Lombardini, Marchesi de Antinori, Marchesi de
Frescobaldi, Nestlè, Nutrexpa, Palmera, Panrico, Pasqua, Pellini Caffè, Rana, Riso Gallo, Sara Lee
(Bimbo), Sperlari, Stock, Tenute Folonari.
Avon Cosmetics, Hevige, Johnson & Johnson, Novartis Consumer Health.
Retail, Fashion &
Luxury
Acqua di Parma, Alviero Martini, Caleffi, Clarins, Compar Bata, CrisConf, Golden Lady, Gruppo Arcte,
Gusella, Kickers, Levante Calze, Marzotto, Pompea Calze, Real Calze, Salomon, Shiseido, Tecnigold.
Financial
Services
Arag Assicurazioni, Assicom, Borsa Italiana, Cardif, Cattolica Assicurazioni, Cdb WebTech, Claris Vita,
Corner Bank, Gruppo Credito Valtellinese, Italease, ITAS Assicurazioni, Kiln at Lloyd’s, La Banque
Postale, MPS France, UGC Banca, Union de Banques Arabes et Francaises, Vittoria Assicurazioni,
Willis.
Manufacturing
Alf Uno, Argoclima, Arthur Bonnet, Autec, Automotive Lighting (Magneti Marelli), Ballarini, Baxi,
Bonfiglioli Group, Calligaris, Cemat, Christian Pfeiffer, Cisa, Comet, Contec, Daihatsu, Datacol, Faital,
Gruppo Biasi, Gruppo Bonazzi, Gruppo Eco, Gruppo Marazzi Ceramiche, Gruppo Marcegaglia, Gruppo
Pittini, Gruppo Sympak, Holcim, Ideal Standard, Ilapak, Italmarine, Kyocera-Mita, Lamiflex, Lital,
Lorett, Luxottica, Mitsubishi Electric, Mondialforni, Natuzzi, OM Pimespo, Raggio di Sole, Rational,
Scar, Sekurit Saint Gobain, Sirap-Gema, Snaidero, Subaru, Technibel, Unigreen, Valcucine, Vimec,
Wam.
Travel &
Entertainment
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Arexons, Basf, Continental Fibre, Fulgar, Sun Chemical, Tamoil.
Telecom, Media
& Utilities
Aeroporti di Napoli, Casinò di Venezia, Costa Crociere, Fondazione Arena di Verona, RACC,Trenitalia.
AEM Milano, Agec, Aspes Multiservizi, Enel, GIP-MDS, L’Argus de la Presse, Ministere de la Defénse,
Multiutility, RaiWay, Spe, TNT Mail Italia.
Financial Institutions
SDG References
ARAG ASSICURAZIONI
BANCA POPOLARE ETRURIA E LAZIO
GRUPPO WINTERTHUR
BANCA DI ROMA
ASSICOM ASSICURAZIONE CREDITI
BANCA NAZIONALE DEL LAVORO
CARIGE ASSICURAZIONI
VITTORIA ASSICURAZIONI
UNION DE BANQUES ARABES ET FRANÇAISES
CLARISVITA ASSICURAZIONI
CDBWEBTECH
GRUPPO CREDITO VALTELLINESE
BANCA ITALEASE
GRUPPO CATTOLICA ASSICURAZIONI
MONTE PASCHI
BORSA ITALIANA
UGC BANCA
CORNER BANK
CARDIF ASSICURAZIONI
BANK OF AMERICA
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KILN AT LLOYD’S
WILLIS
Insurance Value-Chain
Sub Processes
Distribution
Underwriting
Assembly &
Delivery
Product
Design
Risk Financing
Marketing
Gather Information
Policy Issue
Gather Cust. Needs
Asset Management
Advertising
Verify Completeness
Claims Processing
Design Product
Risk Management
Sales
Render Decision
Reserving
Calculate Rates
Compliance
Managing Agent
Roles
Broker(s)
Direct Mktng
Consumer
Relationship
Owner
Reinsurer
Third Party Administrator
3rd-party Underwriting
Services
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Retrocessionaire
Claims Management
Actuarial
Consultants
Asset Managers
Performance Management at Lloyd’s
Manage Insurance Cycle
Insurance cycle
Rising Prices – More Capital Allocated
Manage exposure
Pro-active management of portfolios
Achieve optimal return to capital
providers: >7% cross-cycle returns
Falling Prices – Less Capital Allocated
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“The future of Lloyd's” Lord Levene, Thursday 22 June 2006
Develop a Performance Management culture!
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Data Architecture for the Insurance Industry
Enterprise Data Warehouse
Staging
Staging
Hub
Hub
CRM
CRM
Extract
Extract
Stage
Stage
Cleanse
Cleanse
Transform
Transform
Load
Load
Legacy
Legacy
Data
Data
Warehouse
Warehouse
Enterprise
Enterprise
Centralized
Centralized
Lowest Detail
Lowest Detail
Other
Other
DW’
’s
DW
DW’s
3rd Party
3rd Party
OLAP
OLAP
Data Marts
Data Marts
Distributed
Distributed
MultiMulti-Dimensional
Multi-Dimensional
Specialized
Specialized
Summarized
Summarized
Mini
Mini
Hub
Hub Relational
Relational
Data
Data Marts
Marts
Line of Business
Line ofOriented
Business
Subject
Subject Oriented
Detailed
Detailed
Operational
OperationalData
DataStore
Store
Data Providers
Data Providers
Near Real
Real--Time
Near Real-Time
Limited
History
Limited
History
Feed
to Operational
Applications
Feed to Operational Applications
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Applications
Applications
OLAP Analysis
OLAP Analysis
Ad Hoc Query
Ad Hoc Query
Modeling
Modeling
Spreadsheet
Spreadsheet
Intra / Extranet
Intra / Extranet
Data Mining
Data Mining
Standard
Standard
Reports
Reports
Data Layer
Data Layer
End--User Tool Chest / Workstation
End
End-User
Tool Chest / Workstation
Portals&&Dashboards
Dashboards
Portals
LOB
LOB
Functional
Functional
Metadata&&Identity
IdentityManagement
Management
Metadata
ERP
ERP
Operational
Reporting
Layer
Budgeting / Planning
Budgeting
/ Planning
Statutory
Reporting
Statutory
Reporting
Balance
Scorecard
Balance Scorecard
ETL
Decision Support
Layer
Application
Layer
Analytical Applications
Analytical Applications
Analytical
Analytical
Architecture
Architecture
Offer a single view over multiple businesses & underwriting systems
Lloyd’s, Company Market, Bermuda, Europe, Honk Kong etc….
Benefits of a Data Warehouse
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Single repository for all insurance data
Policies
Claims
Improved data quality
Single version of the truth: Management Reporting & Controlling
Single source for all Analytical Applications: Budgeting, Reserving etc.
EndEnd-User
End-User
Tools
Tools
Performance Management for Insurance Industry:
The Sales Analysis model
Reporting by Agencies
Premium
Premium
Planning
Planning
Claims
Claims
Structure
Structure
Expenses
Expenses
Mapping and Analysis of the business process
(structure analysis and technical-organizational development, sales
structure analysis)
Identification of the main processes and KPIs definition
(Acquisition, Claims, financial area)
Integration of the business intelligence processes
Normalization of information and dimension (Products, division, risks,
agencies) and definition of the mathematical models
Building a reporting environment
(Reporting by agencies and internal / directional reporting)
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Internal Reporting
Performance Management for Insurance Industry:
The Planning Model
Construction of the multidimensional planning models
Planning New Business Top Down (from Branch/Division to
risks/agencies)
Data Entry by agencies (on line / off line)
Planning costs, accidents, funds)
Start Up Previous Years
Planning of Premium
Values
Planning of the Number
of Premiums
Driver:
Driver:
Act
Act vs
vs Bdg
Bdg
average
average premium
premium
Planning of the claims
number
Planning of the Incurred
Claims
Driver:
Driver:
average
average frequency
frequency
average
average claims
claims costs
costs
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Planning of the
maximum Claims
Loss Ratio /
Net Loss Ratio
Claims: DW & Analysis Models
Claims Payments:
Payments closed / open / no follow up
Payments reopened
Partial payments
Payments disputed
State transitions and payments
Claims Analysis:
Claims closed / opened / no follow up
Claims Reopened
Amount paid
Amount reserved
Average cost paid
Service Providers & Service Costs
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Predictive Analytics Services
Competing On Analytics
Analytics
• Optimisation
Competitive Advantage
• Predictive Modelling
• Forecasting/extrapolation
• Statistical Analysis
• Alerts
What’
What’s the best that can happen?
What will happen next?
What if these trends continue?
Why is this happening?
What actions are needed?
• Query / Drill down
Where exactly is the problem?
• Ad hoc reports
How many, how often, where?
• Standard reports
What happened?
Reporting
Degree of Intelligence
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From “Competing on Analytics” Tom Davenport 2006
All sort of organisations are going to compete on the basis of Analytics (T. Davenport)
SDG Consulting UK has established a Predictive Analytics / Data Mining Competence Centre
Using industry standard software as well as leading open source software we are able to offer PA/DM
services through a team of experts:
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Advanced Reserving
Advanced Forecasting
Ideas and Intelligence for the Knowledge Economy
Kiln Case Study
London 29/3/2007
2004 view of Kiln forecasting…
THE CHALLENGE
150 Forecasting Users (Underwriters, Finance, …)
Everything was based on spreadsheets (2,000+)
No control of the forecasting process
Forecasting 70 types of business across different groups
Double Forecasting process (Internal & Lloyd’s) with manual reconciliation
Limited flexibility to support dynamic & changing needs
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New Tool Requirements
Manage concurrent data entry to a central environment
Provided a familiar look and feel
Easy to use for end users
Must be flexible to support changing needs
Allowed Workflow / Audit / Control
Multi-dimensional Analysis (Currency / LOB / Syndicate etc.)
Move from Double to Single Forecasting
Data entry at aggregate level with downward allocation
Triangulation out-of-the-box
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Board MIT
CPM
Business
Business Performance
Performance
Management
Management
Sales
Sales
Intelligence
Intelligence
Operational
Operational
Monitoring
Monitoring
Planning
Planning //
Budgeting
Budgeting
Corporate
Finance
Cost
Supply
Cost
Supply Chain
Chain
Accounting
Monitoring
Accounting
Monitoring
Data
Data Sources
Sources
Connectors
BW
R/3
R/3 BW
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SQL
ERP
CRM
Legacy
Data
Warehouse
Navigation Screen
18
Today’s footprint
Forecasting & Reserving
MFR
Claims Reporting
Bonus Budgeting & Planning
PERVASIVE ACROSS DIFFERENT PARTS OF THE BUSINESS!
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MFR – Monthly Flash Reporting
Provides a dashboard / reports an instant view of key financial data
Previously data was only available via a number of spreadsheets and only then if
the data was manually aggregated
It was not possible to get a clear accurate view of the financial position especially
away from the standard reporting periods.
We integrate data from underwriting and accounting systems to show the current
position.
Feeds are also taken from other financial systems and external sources
20
MFR Navigation Screen
21
Claims Management
Measure trends and financials associated to the Claim process
2006: this application has been re-designed and enhanced to comply with the
latest Claims Management Framework and Minimum Standards from Lloyd’s
PREVIOUSLY:
PREVIOUSLY Data was available from a number of sources and an extensive use of
spreadsheets
BENEFITS
Board integrates data from different sources
Provides analysis / reports / KPI though a dashboard.
We can manage the claim process and report from the main underwriting system, as
well as the Imaging system to monitor Claims paper trail
Manage peaks and troughs of the claims process.
KPI on the effectiveness of the claims department on the claims process.
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Claims Reporting Navigation Screen
23
Bonus Budgeting & Planning
Provides a platform for HR to calculate the base line for the new year bonus for all
Kiln employees (200+) according to grades etc…
Previously everything was done through a very complex spreadsheet.
BENEFITS
Openly shared bonus calculation process.
Provide data entry, workflow and audit to senior managers/ line manager
Ability to change bonus figures and see impact.
Single point of entry / control
Control of bonus pot utilisation
Actual data is sourced from Kiln HR system.
Once bonus has been agreed the result is fed back into the HR system.
INTEGRATED CLOSED LOOP APPLICATION
24
Bonus Budgeting Workflow / Status
25
Contacts
Paris
france@sdgconsulting.net
3, cité Rougemont
75009 Paris (France)
Tel: +33 (0) 148019700
Fax: +33 (0) 148010097
Milano
milano@sdgconsulting.net
Via Caduti di Marcinelle, 5
20134 Milano (Italy)
Tel: +39 02 2155707
Fax: +39 02 2157261
Boston
boston@sdgconsulting.net
- 40 Speen St. - #201
Framingham (MA) 01701
Tel: +1 5082703044
Fax: +1 5086470153
Lugano
lugano@sdgconsulting.net
Via alla Campagna, 2A
CH-6900 Lugano
(Switzerland)
Tel: +41 919733800
Fax: +41 919722983
Verona
verona@sdgconsulting.net
Viale del Lavoro, 33
37135 Verona (Italy)
Tel: +39 045 8032289
Fax: +39 045 595735
Barcelona
barcelona@sdgconsulting.net
C. Entenza, 95
08015 Barcelona (Spain)
Tel: +34 932890820
Fax: +34 934239005
London
uk@sdgconsulting.net
1, Quality Court
WC2A 1HR London (UK)
Tel: +44 (0) 2070616249
Dir: +44 (0) 2078719840
Madrid
madrid@sdgconsulting.net
D. Sev. Ochoa, 47, 1º A
Casablanca Alcobendas
Madrid (Spain)
Tel: +34 916619091
Fax: +34 916619988
26
Rome
roma@sdgconsulting.net
Via Paolo Emilio, 7
00192 Roma (Italy)
Tel: +39 06 39031086
Fax: +39 06 32111498
Hamburg
germany@sdgconsulting.net
Notkestr., 7
22607 Hamburg (Germany)
Tel: +49 40899580
Fax: +49 89958100

Performance Management for the London Insurance Market

Transcription

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