accredited programme (front office)

Accredited Centre - L02150
Jabatan Pembangunan Kemahiran
Kementerian Sumber Manusia Malaysia
ACCREDITED PROGRAMME (FRONT OFFICE)
OPERASI KHIDMAT TETAMU (GUEST SERVICE OPERATION)
(HT-110-3)
JPK - GUEST SERVICE OPERATION (HT-110-3)
CERTIFICATE IN FRONT OFFICE
GUEST SERVICE OPERATION
ABOUT THE PROGRAMME:
HT-110-3 (LEVEL 3)
Module 1 - Reception Activities Handling
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Module 2 – Front Office Database Administration
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Module 3 – Guest Relation Activities Handling
Module 4 – Concierge Services
Module 5 – Front Office Procurement Requisition
Module 6 - Front Office Staff Administration
Module 7 – Front Office Staff Development
Duration - 12 months
Internship training at designated
hotel for three (3) months
Other Subjects introduced at Ascot
Academy:
 English for Hospitality
 Introduction to Hospitality
Industry
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Entrepreneurship Skills
Communication Skills
Customer Care
Module 8 - Basic Guest Room Cleaning
EDUCATION PATHWAY (LOCAL & INTERNATIONAL RECOGNITION)
EMPLOYMENT IN THE HOSPITALITY/SERVICE INDUSTRY
CERTIFICATE, DIPLOMA & ADVANCED
DIPLOMA
 Food Preparation and Culinary Arts
 Reception Operations and Services
 Accommodation Operations and
Services
DIPLOMA PROGRAMMES IN
BERJAYA UCH
Diploma in Hospitality Management
CERTIFICATE LEVEL
 Foundation in Culinary Arts - Level 1 & 2
 Chef De Partie - Level 3
 Guest Services Operation - Level 3
SCHOOL LEAVERS (SPM/STPM)
ABOUT JABATAN PEMBANGUNAN KEMAHIRAN (JPK) PROGRAMME
JPK Hospitality programmes are introduce to
train students in basic hospitality skills.
These courses are designed to be flexible and
hence conducted on a full-time basis.
Upon completion, students can choose to
further their studies in the Diploma
programmes in Higher Learning Institutions or
private institution.. Otherwise, they will be
able to start work in entry level-positions in
hotels, restaurants or any other food service
establishment.
Practical training and Theoretical study are
introduced specifically to provide and train
students with relevant skills and knowledge
to the needs of the hospitality and service
industry.
Duration of Studies
 Six (6) months for Level 1 & 2
 Twelve (12) months for Level 3
Entry Requirements
 Malaysian
 Age from 17 years old to 25 years old
 Minimum SPM
 Other qualification will be considered
FINANCIAL ASSISTANCE
PERBADANAN TABUNG PEMBANGUNAN KEMAHIRAN
Criteria: Malaysian
 Pass PMR/ SPM
 Age from 16—25 years old within studies
 Able to provide 1 guarantor
 Available to first time Education loan applicant only
FOR MORE INFORMATION, CONTACT PTPK AT:Add: Email: skillsfund@ptpk.gov.my
Tel: +60 3 4047 600
Fax: +60 3 4047 6011
Address: Level 15,16,17,18,19 & 27, Menara Dato'
Onn, Pusat Dagangan Dunia Putra (Putra World Trade
Centre), No 45, Jalan Tun Ismail, 50480 Kuala Lumpur
Awarding Body
 Sijil Kemahiran Malaysia Level 1, 2 or 3
We make it our commitment to educate &
groom future hoteliers!
Sabah’s Hospitality, Tourism and Culinary
Training Centre
A JV of UMS Link Holdings Sdn. Bhd. and Asiatic Resorts Sdn. Bhd.
ABOUT INSTITUT LATIHAN KEMAHIRAN ASCOT (ASCOT ACADEMY)
Institut Latihan Kemahiran Ascot (L02150 - Ascot Academy) is a certified
training centre to performed skill programmes accredited by Jabatan
Pembangunan Kemahiran (JPK). By acquiring the JPK Certificates, job and
career development prospects can be enhanced, since Certificate holders have
been assessed and verified as fulfilling the requirements of gainful employment
in Malaysian industry.
The Ascot Academy offers a variety of modern facilities which caters
specifically to the theoretical and practical studies of the Tourism and
Hospitality Industry. Great care has taken towards the development and set up
of these facilities in order to ensure that the students of the Academy receive
the very best and most relevant learning experience.
FACILITIES
 Well Appointed Training Room
 Food & Beverage Training Lab
 2 Kitchen Training Lab - Jesselton Kitchen & Borneo Kitchen
 Front Office Training Lab
 Guest Mock Up Room / Housekeeping Training Lab
 Student Research Centre
 Student Locker Rooms
 Student Lounge Area
ASCOT‘S INDUSTRY PARTNERS
Managed by ULink Ascot Sdn Bhd (875429-A)
Address:
Block 912 & 913, Ground, First & Second Floor, Auto City, 1 Borneo Hypermall, Jalan Sulaman, 88400
Kota Kinabalu, Sabah, Malaysia
FOR MORE INFO, PLEASE CONTACT :
Tel: 60 88 487 200 & 487 300 Fax: 60 88 487 400
E-Mail: info@ascotacademy.com.my Website: www.ascotacademy.com.my