SAP Business Process Tracking

Transcription

Killua Liu, Xin Zhao / Custom Development
Aug 27, 2012
Confidential
Agenda
Overview
Business Background
 Key Business Needs
 Relevant Business Processes
 Product Overview
 Architecture Overview
 Technical Information and Product Details
o Central System
o Local System
System Demo
© 2011 SAP AG. All rights reserved.
2
Overview
Overview
SAP Business Process Tracking supports you in
managing your business processes across
departments and system borders. The intuitive
handling and the graphical user interface make it
easy to use without specific technical knowledge.
SAP Business Process Tracking helps you
recognize potential opportunities for optimization of
processes and can be easily adjusted to modified
business processes.
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Business Background
Key Business Needs in Addressing Business Process
Tracking

How do I improve operational processes while
keeping process costs low?

How can I simplify tracking business processes
end-to-end across system boundaries?

How do I relieve IT personnel from solving
operational problems on business process level?

How can I adapt easily to frequent changes of my
business process designs?
6
Relevant Business Processes
Typical examples of business processes in the Utilities Industry:
 Meter-to-Cash: Starting with the meter reading, then billing and invoicing; then sending the
invoice to the end consumer.
 Processes in untilities: Change of supplier; start of supply; end of supply. All have the need
to be monitored, end-to-end, across different systems. Starting the process in the CRM
system; begin the processes in the CRM system; main execution in the IS-U system; and
sending and receiving messages in systems like SAP PI or non-SAP systems.
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Monitoring Concepts
Analytical:
Complex data analysis and monitoring of the target metrics
over a longer period of time.
Analytical
Example: SAP Business Intelligence
Process-related:
End-to-end monitoring of finished or still running business
processes within a specific time period.
Process-related
Example: SAP Business Process Tracking
Transactional:
Monitoring of sub processes, or individual steps of a
business process, also on a technical level.
Transactional
Examples: SAP BPEM (Business Process Exception
Management), SAP AIF (Application Interface Framework)
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Product Overview
Objectives
Ease of use
True end-to-end process
monitoring
Flexible Architecture
Reporting
Features

Intuitive processing and easy handling

Tool for specialist area – processing without special technical
knowledge

Easy access to analysis and error processing

of the process quality

of compliance with deadlines

from the process start to the process end

Utilization of functions and logs that already exist

Generic framework can be used and enhanced on a companyspecific basis without modifications

General overview of processes

Error monitor for cause analysis

Analysis of deadline-critical processes
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Local Systems where
processes are executed
Central Monitoring System
Architecture Overview
Monitoring UI
22
11
43
Netweaver
702 SP06
5
5
Step
Step
1
Agent
2
Agent
1
Step
Step
4
5
Agent
2
Customizing
Agent
4
5
BadI
programming
Agent
Tracking Class
Agent
Tracking Class
1
2
ERP
ERP
IS-UT
IS-UT
Agent
Tracking Class
RFC or
http
Data collection
4
5
CRM
CRM
External SAP
Interface
…
Non-SAP
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Definition of Terms – Architecture
Agent
Agent
tracking
class
External
SAP
interface

The agent provides data from the source application systems.

An agent is a generic interface which is provided by BPT to monitor individual
measuring points.

The actual calibration of the interface (agent) is done via the configuration of BPT.

The agent tracking class is an ABAP class method which needs to be integrated into a
defined measuring point.

It provides the data from the source system for the agent.

The external SAP interface is a generic interface for the integration of 3rd party solutions
which are not based on SAP solutions.

This interface provides direct communication options between SAP Business Process
Tracking and 3rd party solutions.

The 3rd party solution has to actively provide the data.
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Technical Information and Product Details
Central system prerequisite
 SAP NetWeaver 7.02 with SP06
Languages
 English, German
SAP suggests the installation on different system
 The instance of the solution manager could be used
 Minimizes potential performance risks
Implementation (design time)
 Process definition in customizing
 Integrate the appropriate linking to backend functionality for direct error analysis and error correction
– Examples: BPEM (Business Process Exception Management), SAP Application Interface Framework, SAP Business
Workflow Monitoring, customer specific reports or tools
– Call of any functionality (transaction, report, method) in the backend system, for example the display of a document
 Integrate the Agent tracking classes into the business process
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Central System
/BPMT/SPIM: Process Monitoring Metadata
 Process Steps
– Agent, Track ID
– RFC Destination, Target System
– Error Handling Function Module
 Relationships
 Transition
 Metric
– Field Value, Status, Runtime, Counter
/BPMT/SPIO: Process Monitoring Overview
 Active/Deactive process type
 Metric Overview
 Process Administration - Jobs
– Collect process pata
– Assemble process data
Web UI
 Display process monitoring result with graphic
 Error handling with ITS
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Legal Disclaimer
This presentation is not subject to your license agreement
or any other agreement with SAP. SAP has no obligation
to pursue any course of business outlined in this
presentation or to develop or release any functionality
mentioned in this presentation. This presentation and
SAP's strategy and possible future developments are
subject to change and may be changed by SAP at any
time for any reason without notice. This document is
provided without a warranty of any kind, either express or
implied, including but not limited to, the implied warranties
of merchantability, fitness for a particular purpose, or noninfringement. SAP assumes no responsibility for errors or
omissions in this document, except if such damages were
caused by SAP intentionally or grossly negligent.
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Process Monitoring Metadata - Steps
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Process Monitoring Metadata - Relationships
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Process Monitoring Metadata - Transition
18
Process Monitoring Metadata - Metric
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Process Monitoring Metadata - Agent
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Process Monitoring Overview
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Local System
Agent Tracking Class
 Local system with BPT installed - /BPMT/CL_TRACKING_AGENT
 Local system w/o BPT installed - /IDEXDEMT/CL_TRACKING_AGENT
Create BAdI Implementation with SE19
Create User Exits with CMOD
Create FI-CA Events Function Module with FQEVENTS
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BPT Web UI - Run in Central System
Example: Meter-2-Cash from distributor point of view
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List of Selected Process Instances
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 “White” fields:
step has not been
executed
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 Possibility to expand or
collapse several process steps
 Logical consolidation of the
step results
 Increase of clarity
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 Configurable link into external
systems, for example:
 Display of business object
 Direct execution of a process
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System Demo
Business Process: Meter-to-Cash
30
Thank You!
Contact information:
Killua Liu, Xin Zhao
Solution Developer
Chenhui Road 1001, Shanghai
Email: ki.liu@sap.com, xin.zhao@sap.com
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SAP Business Process Tracking

Transcription

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