Caring for patients is our #1 priority

volume 4 | issue 2 | Fall 2012
Cornerstone
A Newsletter for Supporters of Orillia Soldiers’ Memorial Hospital Foundation
Caring for patients is our #1 priority
E
nsuring that our patients have a positive experience during their
hospital stay is a priority for Orillia Soldiers’ Memorial Hospital
(OSMH). Every day our staff, physicians and volunteers are working to improve the quality and safety of the care that is provided to patients during their hospital stay.
This is evidenced in our renewed strategic plan, which has put greater
emphasis on quality and safety, and through our second annual Quality
Improvement Plan or QIP.
“Our strategic plan has become the vision of where we want to be as an
organization and our QIP is a key piece of the annual plan that supports
it,” explains Sean Bisschop, Quality Improvement Coordinator.
“It keeps our eyes, resources and efforts focused on producing high quality, safe and efficient care: what’s most important to our community.”
After setting aggressive targets for the last QIP, this year the hospital
scaled back on the number of quality improvement change ideas and
aligned them with performance measures for each of the strategic
themes in the hospital’s strategic plan.
A quality and safety improvement initiative that was introduced in last
year’s QIP, and appears again this year, is focused on preventing falls
while maintaining patient independence, aligning with the hospital’s
goal of focusing on quality and safety. The primary goal of this initiative is keeping patients safe by reducing the risk of falls and falls-related
injuries while in the hospital.
“Most often falls occur when a patient tries to get in and out of bed
themselves,” says Ryan Miller, RN, Program Manager of the Integrated
RN Rose Attenborough (left) and PSW Elva Lindsay use a mechanical
Regional Falls Program.
ceiling mounted lift to help patient John Bennett back into bed. These
“We have seen instances in the past where patients suffer severe injury, lifts are utilized every day at OSMH to help health care professionals
with the transfer of patients. Unfortunately, only 16% of the beds at
their quality of life decreases and their length of stay increases because
OSMH have these in place.
they slipped and fell while trying to climb over the bed rails to get to
INSIDE: OUR COMMUNITY DONATES
page 4
REID FAMILY SCHOLARSHIP WINNER
page 5
THANK YOU DONORSpage 6
See committed | page 3
Cornerstone
BOARD OF DIRECTORS
Chuck Burton, Chair
John Mattinson, Vice Chair
Rick Morano, Treasurer
Dave Douse, Secretary
Dave Carson
Ted Emond, OSMH Board Representative
John Mayo
Nicole McCahon, Executive Director
Elisabeth Riley, OSMH President and CEO
Gerry Smith
Bill Swinimer
Danielle Tisi, Immediate Past Chair
Kevin Wassegijig
Lynne Zulian
Rose Longo, Honourary Member
Helen Murray, Honourary Member
Gini Stringer, Honourary Member
STAFF
Nicole McCahon CFRE, Executive Director
Lisa Kilby CFRE, Manager, Finance & Administration
Meagan Carney, Development Officer, Major Gifts
Sandy Davis, Development Assistant
Terry Dyni
EDITOR-IN-CHIEF
Jaclyn Bucik
EDITOR/DESIGNER
We welcome your feedback, please contact us at:
Message from the Executive
“Being a nurse myself makes it a very humbling experience to be on the patient side
of things … Thanks for a wonderful team of care-givers in this difficult time of trying
to make ends meet.”
Grateful Patient Letter
They are simple words of thanks from grateful patients, but they serve as a constant
reminder of the important role that OSMH plays within the community. It further
emphasizes how vital the Foundation is to the hospital’s success and longevity.
One of the most important roles for the hospital is ensuring that our community
continues to receive excellent, safe, high quality care. In our cover story Caring
for patients is our #1 priority, we take a brief look at one of the ways that OSMH is
working to ensure that patients have a positive experience when they come for care.
The 2012-13 Quality Improvement Plan (QIP) allows the hospital to focus on specific
activities and initiatives that are truly going to change the type of care our patients
receive – especially our senior’s population.
This fall, we request your support to purchase mechanical patient lift technology and
for the ongoing investment in our specialized patient services, including Complex
Continuing Care and Geriatrics, Maternal, Child, Youth and Mental Health, Chronic
Disease Management and Prevention, and Surgical Services
Also in this month’s issue is an interview with Chuck (see page 3) about his new role as
Chair of the OSMHF Board of Directors.
Orillia Soldiers’ Memorial Hospital Foundation
146 Mississaga Street West
Orillia, ON L3V 3B3
On behalf of the Foundation Board and staff, please accept our most heartfelt
thanks for the way that you make a difference to your family, your neighbours, your
community and your hospital.
T 705-325-6464
F 705-325-4693
E found@osmh.on.ca
www.osmhfoundation.ca
Thank you. You truly make a difference.
Charitable Registration BN 88932-1998-RR0001
Nicole McCahon CFRE
Executive Director, OSMH Foundation
2 | Fall 2012 | Cornerstone
Chuck Burton
Chair, OSMH Foundation
Chuck Burton elected Chair of Board
W
hat started many years ago as a corporate sponsorship
for the Burton Team of Investment Planning Counsel has
turned into a long-standing relationship.
“As an organization, we were first involved with the hospital gala as
a corporate sponsor,” says Chuck Burton, Branch Manager of The
Burton Team. “I started volunteering with the
Foundation as a member of the gala committee
in 2006 and have been part of that event ever
since.”
In 2008, Chuck brought his expertise to the
OSMH Foundation Board of Directors. This
past June, during the annual general meeting he
was elected Chair.
“I am thrilled to be able to represent the
community in this way,” he says. “The hospital
supports everyone within the community. At
the end of the day it doesn’t matter who you are
or what your status is, the hospital is there to
support you.”
“Our family has had to utilize the services of the hospital and that’s
why I have chosen, both as an organization and an individual, to
support the hospital, to help make it better. It’s a benefit for the
growth and the health of our city.”
Having a highly regarded and respected hospital within the
community is something Chuck is also proud to be associated
with.
“For a community hospital, OSMH has achieved so many
milestones, it is impressive and I am attracted to that type of
organization,” he explains.
That is why during his time as chair Chuck’s goal is to continue to
increase awareness of the importance of the hospital within the
community.
“Because of the important role that the hospital
plays within the community it is essential that
as a Board we continue to help people recognize
and understand the importance of having the
scope and breadth of health services that we do
within our community,” he says.
“There is a lot of competition within our
community right now for donor dollars and
volunteer support, but the choice in supporting
our hospital is the choice between having a high
caliber facility there to treat us when we are
sick, versus not having health services within
our community.”
Outside of his volunteer activities with the Foundation, Chuck
is the Branch Manager and Financial Planner with The Burton
Team of Investment Planning Counsel in Orillia. Involved in the
community, Chuck is also a member of the Kiwanis Club of Orillia,
a group that works to improve the physical, emotional and social
lives of young people in local and global communities.
Chuck, his wife Marlessa and their two children call Orillia home.
Committed to quality and the patient experience
continued from PAGE 1
the washroom or to a wheelchair and now they are immobile. That
is not an experience we want our patients to have when they are at
OSMH.”
The hospital has started to make headway in this area, first through
the implementation of a regional falls program that works both in
the community and in the hospital to help educate and train staff,
patients and families on how to reduce the incidence of falls within
the home and hospital, and earlier this year through the purchase of
new hospital beds (read an update on page 5).
Now the hospital is going one step further and turning to a growing
best practice: the utilization of patient lifts.
“Scientific research over the past few years has been showing us
that patient lifts contribute to better patient outcomes” says Susan
Gibb, RN, BScN, Patient Safety and Risk Management Coordinator
at OSMH.
“Many of the patients we see are of a high acuity, medically complex
and range from the very fragile to the morbidly obese. The jostling,
tugging and awkward manual transfer process is not the most comfortable and has lead to patient and staff injury”
Not an outcome that the hospital is looking for.
“Our patients want independence – it helps them heal faster both
physically and mentally,” says Miller. “By giving our staff the necessary tools and technologies that help make patients mobile more
frequently and easily it will create a better experience, quality of care
and ultimately help patients heal faster.”
Cornerstone | Fall 2012 | 3
Our community making a
difference
1. All those coins dropped into the
poppy kettles over the past year
helped purchase a brand new
bed for OSMH. The Poppy Fund
Committee of the Royal Canadian
Legion Branch 34 presented the
hospital with a cheque for $7,000 for
a new bed on the Soldiers’ 2 unit.
Royal Canadian Legion
Poppy Fund
1
2
3
lub
Orillia Shrine C
3. The 10th Annual K. Knight
Contracting Golf Tournament raised
over $10,000 for the Diabetes
Education program at OSMH. Since
2006 the tournament has raised over
$40,000 for OSMH.
K. Knight Contracting
Ltd.
4
5
2. The Orillia Shrine Club presented the
hospital with a cheque for $3,388.87
for a new recumbent bike for the
Rehabilitation/Physiotherapy Gym.
Orillia Bus Drivers
Association
4. The Orillia Bus Drivers Association
presented the hospital with a
cheque for $1,205 in support of
renovation of the Paediatric and
Neonatal Intensive Care Unit (NICU)
at OSMH.
5. Alan, Carol and Nancy Bayne
of Friend’s Diner presented the
OSMH Foundation with a donation
of $2,080 from the Bruce Bayne
Memorial Golf Tournament.
iner
Friend’s D
6
Mariposa Market
6. The staff and owners of Mariposa
Market recently pledged $10,000 to
OSMH.
7. Marina Goulos of Yannis Family
Restaurant recently presented a
cheque for $1,590 to the OSMH
Foundation from a benefit dinner
held in support of OSMH.
7
Yannis Family
Restaurant
4 | Fall 2012 | Cornerstone
8
ian School
Orillia Christ
8. Students from Orillia Christian
School recently presented the
OSMH Foundation with a cheque
for $589.90, collected during the
School’s Annual Walk-a-thon.
NEW & NOTABLE
Future nurse selected as Scholarship recipient
Sarah Gourley (middle), 18, is the recipient of the 2012 Reid Family
Scholarship from the OSMH Foundation. Sarah, a graduate of Park
Street Collegiate Institute, is currently attending Canadore College
in North Bay, pursuing a career in nursing.
As the scholarship recipient, Sarah will receive $2,500 a year
renewable for the next four years. Extending their congratulations
are Kimberley Franklin, RN, (left) and Cheryl Harrison, Vice
President – Patient Services, Regional Programs and Chief Nursing
Executive.
The Reid Family Scholarship is provided through the generosity of
the late Mr. and Mrs. William Reid of Oro-Station. Over the years,
the Reid Family Scholarship has assisted students from Orillia
and area who have had a desire to continue onto a postsecondary
education, but do not have the financial structure to do so.
In perfect bloom
When Gary Carlson retired in 1995 he had no idea what he was
going to do with his time. A chance encounter with a lily farm in
New York sparked his love of lilies and his favourite pastime.
Today, Carlson has over 1,200 varieties of lilies planted in the garden
at his home in Orillia. Thirteen of them registered hybridized lilies
he has created himself. The one we are most proud of is the Soldiers’
Lily.
“One day this beautiful purple day lily with a green throat bloomed
in the garden,” explains Gary. “I saw the purple and thought
immediately of the Purple Heart, the soldiers and war heroes. I
named it for the hospital and for those that had loved ones in the
war.”
The Soldiers’ Lily now graces the cover of our In Memoriam cards
and materials.
above Gary Carlson tends to his
garden of lilies. Carlson has over
1,200 varieties growing on his
propery. RIGHT The Soldiers’ Lily.
Better Quality of Care
It’s the one thing that every hospital patient experiences (a bed!) and thanks to the
generous support of our donors and community, we have been able to update them!
In June, shipments of new medical and surgical beds began arriving at OSMH – ready to
replace their obsolete counterparts. This $550,000 capital investment will help support
OSMH’s continued focus on quality and safety and contribute to our patients’ care.
Inappropriate beds not only contribute to discomfort and poor sleep, they can lead
to patient falls and skin breakdown (two of OSMH’s priority items in the Quality
Improvement Plan). These new beds are not only functional, they are adjustable,
making it easier to get in and out of. Another feature that will assist in patient safety
and satisfaction is the bed surface itself that uses not only works to accommodate the
patients weight and position, but helps to reduce friction, moisture and heat, keeping
patients dry and comfortable.
THANK YOU TO OUR DONORS AND FRIENDS
Orillia Soldiers’ Memorial Hospital Foundation would like to acknowledge the following donors whose generous support helps to make a
positive difference in health care for our community and region. These gifts, made between September 1, 2011 and August 31, 2012, fund
a variety of programs and services at OSMH.
$500,000+
Dora E. Noy
Orillia Power Corporation
$100,000 - $499,999
Brian Thomas Copeland
J & J Shared Services
OSMH Volunteer Services
$25,000 - $99,999
Kiwanis Club of Orillia
Kubota Metal Corporation - Fahramet
The Orsi Family
$10,000 - $24,999
Karen & Bill Barnett
Baxter Corporation
Cambrian College of Applied Arts and Technology
Casino Rama Community Wellness Program
Rob & Judith Cutler
Gambro Inc.
Hawk Ridge Golf & Country Club
Dr. Grant & Tracy Ho
K. Knight Contracting Ltd.
Dorothy Leclerc
Leons Orillia - Diana & Bill Brown
The McKenzie Family
Harold Nashman
Pepsi Bottling Group (Canada) Co.
Places for People Corporation
Tim Porter & Staff of Al Langman Construction
Rotary Clubs of Orillia - Lake Country
Gerry & Sylvia Smith
Bill & Sue Swinimer
$5,000 - $9,999
David & Marilyn Bachly
Brewery Bay Food Company
C.E. (Ted) & Muriel Burton
Gary & Elizabeth Carlson
CIBC
Frank Cooper
Counsel Portfolio Services
Davenport Subaru of Orillia
Don & Bernice Davidson
Cameron & Sandra Dougall
The Entertainers
Fresenius Medical
Joyce Grant
Dr. Nancy Harris & Dr. Anthony Reid
William Holdsworth
Honda Canada
Norma Hurl
McLean & Dickey Ltd.
Orillia Fish & Game Conservation Club
6 | Fall 2012 | Cornerstone
OSMH Medical Staff Association
Elisabeth Riley
Royal Canadian Legion Branch 34
Sun Machine & Welding
TD Commercial Banking Group - Central Ontario
$1,000 - $4,999
Abbott Laboratories Ltd.
Acta Capital Corp.
Dr. John Adkins
Dr. David Alexander
Amgen Canada Inc.
Paul & Laureen Ash
AstraZeneca Canada Inc.
Dr. Don & Chris Atkinson
Audia Hearing Aid Centre Inc.
James Baillie
Sarah Barker & Raj Dilawri
Bayer Inc.
BDO Canada LLP
Dave Beckett
Muriel Bedford
Bell Canada
Marilyn Berger
Berry Plastics
Betty & Tony’s B&B
BFI Canada
Birchmere Retirement Residence
BMO Bank of Montreal
BMO Nesbitt Burns
Boehringer Ingelheim (Canada) Inc.
S. Dure Brandon
Brewery Bay Oldtimers
Hamilton & Betty Bridgens
William Brown
Bruce Bayne Memorial Golf Tournament
Chuck & Marlessa Burton
D. T. Byers
C. C. Tatham & Associates - Orillia
Nancy & John Cameron
Cap Dealer Services Inc.
Capital Subaru
Dave Carson
Carson Funeral Home
Champlain Manor
Douglas Christie
City of Orillia
Harold & Marilyn Clements
Linda Clipsham
Comfort Inn Orillia
Dorothy Cummins
DCM Self Storage
David & Nancy Douse
Margaret P. Eberhard
Eli Lilly Canada
Ellwood Epps Sporting Goods
Fanshawe College
Roy & Betty Fawcett
Jean A. Gallagher
Garage Supply Limited Employees
Gregory & Valerie Gee
Geneva Lodge No. 320 IOOF
Genzyme Canada Inc
Georgian BMW / MINI Georgian
Douglas Giles
Jim & Sheila Graham
Grant Thornton LLP
Tom & Carol Griffiths
Gunther & Gertrude Grimm
Paul & Marly Grunsten
George & Linda Heller
Herbal Magic Systems
Heritage Place Apartments Mirkopoulos Families
HGR Lawyers
Tim & Eileen Hillson
Home Hardware Building Centre
Robert & Loreen Hooper - Regent Tool & Die Ltd.
Housser’s Paint & Wallpaper - James & Lorna Housser
Robert Howard
Ida May Huffman
Ken & Linda Huggins
Nancy Hughes
Huronia Tool & Machine
Elfriede Huter
William & Linda Instance
William & Olive Jackson
William & Nancy Jamieson
Jean Hills Physiotherapy
John H. Jenkins
Tony & Annette Katarynych
Helen Keller
Bill Koughan
Tony & Mary La Mantia
Laclie Pharmacy
Maurice & Claire Leney
Norcoat Powder Coating Ltd.
Doug Lewis
Dalton & Audrey Lillicrap
Lily of the Valley - Order of the Eastern Star
Michael & Helen Mallon
Blanche Manson
Mariposa Market
Marsh Canada
W. John & Florence Matthews
John Mattinson & Loren Bergeron
John & Marg Mayo
Nicole McCahon & Lawrence LaFrance
Maretta McCulloch
Isabelle McGarvey
Anne McLean
Medtronic of Canada Ltd.
Merck Frosst Canada Ltd.
Roy & Mary Micks
Robert & Judy Middaugh
Millwood Logistics
Michael Miller
Carl & Kathy Moore
Harold & Mary Moore
The Mundell Family
Hon. Joan B. and Clemens M. Neiman
Notre Dame Catholic School
Novo Nordisk Canada Inc.
Nycomed Canada Inc
Organization of Candu Industries
Orillia Drivers Association
Orillia Hyundai
Orillia Shrine Club
Orillia Volkswagen
Orillia Winter Carnival
Oro District Lions Club
Osmington Inc.
Orillia Packet & Times
Paul Davis Systems Simcoe County Restoration Specialists
Pharmaceutical Partners of Canada Inc.
Philips Healthcare
Tom & Libby Pokoradi
Pollock’s Carpet Market
Oscar & Sandra Poloni
John & Mary Poulos
Sunrise Toyota and the Ruff Family
Sunshine Carpet & Flooring
Sunshine Seniors Club
Judy & Ian Sutherland
Theo’s Eatery
Bonnie Therrien
Inga-Karin Thomas
Thor Motors Orillia (1978) Limited
Tim Hortons - Orillia Stores
Adolf & Alice Timm
Paul Tisdall & Mardi Matthews
Danielle Tisi & Michael Holenski
Michael & Debbie Knight - Town’s Jewellers
Tudco Corporation Scott Tudhope
Dr. David and Claire (nee Lewis) Van Loon
Edward Veldboom
Leslie & Mildred Wade
David & Jane Walker
Edward & Margaret Ward
Wes Brennan Construction & General Contracting
Patricia and Clifton Whitfield
Henry & Elizabeth Wilson
Wimsey’s World of Wearable Art
David Winnitoy
Jim & Susan Worts
Yannis Family Restaurant
Lynne & Adrian Zulian
Dr. Greg & Laurel Price-Jones
Leland Prittie
Judith Ransome
John & Jean Raymond
RBC Royal Bank
River Cree Resort and Casino
RNR Patient Transfer Services
Robert & Kathleen Martin Family Charitable Giving Fund
John & Joan Rosebush
Peter & Patricia Ross
Royal Canadian Legion Branch 619
Royal LePage Real Quest Realty
Catharine & W.D. (Rusty) Russell
Josephine & Stan Sajnovic
Danny and Vivienne Saltzman
Sanofi Aventis
Leslie Sargent
ScotiaBank
ServiceMaster Orillia, Dwayne & Tanya Frans
Shaw Maple Products
Shoppers Drug Mart
Orillia Centres Limited
Tom & G. Laraine Smith
Steenhof Building Services Group
Heather & Glen Stewart
Bob & Marilyn Storey
Strongman Custom Woodworking Ltd.
Ways to honour your
caregiver
We understand the importance of being able to
say thank you to the people who provided you care
and comfort in your time of need.
1.
Donate by phone at 705-325-6464.
2.
Donate online at
www.osmhfoundation.ca by
selecting ‘Donate Now’ .
Yes, I would like to help provide the highest quality of care for the people of our community!
$25
$50
$100
Other:
Email (I would like to receive future correspondence by
Please designate my donation to the current equipment fund.
email):
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Please enclose this form with your gift. All
donations are tax creditable and receipts
will be issued.
OSMH Foundation, 146 Mississaga Street West Orillia, ON L3V 3B3 • T 705-325-6464
Charitable Registration BN 88932-1998-RR0001
eventsevents
UPCOMING EVENTS
Donor Appreciation Event:
the Big Year
WHEN: Friday, October 26 at 1 p.m.
WHERE: Silvernightingale Ballroom,
Casino Rama
In partnership with BMO Nesbitt Burns,
the OSMH Foundation has arranged for
a private screening of the Big Year for our
loyal friends, donors and colleagues.
In the Big Year, bird-watching takes a
beautiful backdrop to the story of three
men in different stages of life who are
all struggling with priorities and what
is important in life. Limited seats are
available. For more information, please
contact Sandy Davis at 705-325-6464.
PAST EVENTS
Sun City Swim 2012
On Saturday, August, 11, over 60
swimmers made a splash in the 2012
Sun City Swim for OSMH for the
fourth year. The event raised over
$15,000 for the OSMH Equipment
Fund. The OSMH Foundation
would like to thank all our sponsors,
swimmers and boaters.
146 Mississaga Street West, Orillia, ON L3V 3B3
dates to keep
OCTOBER
Friday, October 26
2012 Donor Appreciation Event
Silvernightingale Ballroom, Casino Rama
For tickets contact us 705-326-6464
NOVEMBER
Monday, November 5
Joint Effort Concert
Orillia Opera House
Cost: $25/ticket
Show begins at 7 p.m.
Saturday, November 10
The 10th Annual Cathy Wilson Memorial Ball
Hockey Tournament
Barrie Ball Hockey Club
t: Kelly @ 705-730-3398; Erin@ 403-479-9457
e: cwmballhockeytournament@hotmail.com
Sunday, November 11
Gordon Lightfoot Benefit Concert
Orillia Opera House
Showtimes are 3 p.m. and 7 p.m.
Contact the Opera House to purchase tickets.
FEBRUARY
Saturday, February 2
Annual Garfield Dunlop & Shaw Maple
Products Pancake Breakfast
Royal Canadian Legion Branch 34
8 a.m. to 12 p.m.