Repairs - Assist Italia

®
General Info
®
Established in
1981
as indipendent Third Party Manteiner (TPM), in 1994 was the first Italian
company of his category to get ISO 9001 Quality Accreditation, nowdays
updated to UNI EN ISO 9001:2008 (19 years of continous accreditation)
Objectives
Supply professional Maintenance, Technical Support, Repair Services on
high tecnology Electronic Systems in the ICT and Industrial markets:
On-center repairs for Devices and Electronic Boards
On-site Maintenance and Help Desk
Technical Logistic, Special Projects and Consultancy
Geographic area
National and Pan European coverage
Dimension
38 direct employees so divided:
24 Repair Centre Engineers
4 Field Engineers
5 Sales/Administration
5 Quality ad Logistic
National Network of 8+26 Services Partner for total of 126+575 engineers
Pan European Network in 8 different Coutries for total 1.700 engineers
© Assist Italia Srl – aprile 2014
Territory Organisation
®
National Territory
Organisation
Even having his own
technical authonomy,
the Network, allowing the
National coverage, is realised
by a certain number of
selected Service Partner
who cooperate across the territory,
on demand of the Head Quarter
seating in Milano.
The Network is extendeable or
compresseable depending on the needs
that periodically are arising,realising an
extreeme flexible organisation.
© Assist Italia Srl – aprile 2014
Pan European Territory
Organisation
Since long time ago Assist Italia is
partner of International
Organisations who operates
across the whole European
Territory.
The major of these is Euroserv who
groups a company network
belonging to 8 different european
countries, in order to promote and
support activities for European and
International Customers.
Assist Italia is the Euroserv
reference partner for the Italian
territory.
Mile Stones (1981-1996)
®
1981
Company foundation and organisation of his first nucleous of Service, proposing himself as the first
italian TPM company to offer service on DIGITAL EQUIPMENT CORPOTATION (DEC) products
1982
Creation of the still active Centre for Multivendor Electronic Repairs
1983
Introduction of the first ATE equipment for the repair of Electronic devices and subassemblies
1985
Open to the external market for the development of programs dedicated to ATE equipments
1986
Multivendor concept introduction into the Field Service activity
1987
International consolidation of the company presence in DEC area becoming an EDDA Member
1989
Aquiring the Quality Accreditation in order to be authorised to operate in Military/NATO environments
1991
Aquiring of a Company branch Service and consiquent open of height new direct branch offices across Italy
1991
10th Company Foundation Anniversary and simultaneous assumption of the EDDA Presidency
1992
The Milan Chamber of Commerce (CCIAA) assigns the prize for the best Technical Application Project
dedicated to the Electronic Repairs
1993
Know how Aquisition and Development for the repair of Telecommunication Systems
1993
Subscription, as unique Italian representative company, at the Pan European Association Euroserv
1994
First Indipendent Italian TPM to get the ISO 9001 Quality Accreditation
1996
Creation of large scale Personalised On Site Services, for Italian PC manufacturers
© Assist Italia Srl – aprile 2014
Mile Stones (1997-2008)
®
1997
Territory coverage empowerment by a flexible chain of more than 70 Service Partners
1998
Establishment of a technical group specialized in LAN and WAN Network activity
1999
Introduction of large format Scanner and Plotter Service Support
2001
20th Company foundation Anniversary
2001
Introduction of the Outsourcing and Advanced Technical Logistic Services as repair activity support
2003
Begin investments for the creation of the repair activity in benefit of Optical Fiber transmission devices
2004
Repair centre reorganisation for SMA devices repair activity, in Copper and Optical Fiber technology
2004
Repairs development and empowerment for Mobile Railways Devices and Systems
2005
Repairs development and empowerment for Ground Signaling Railways Devices and Systems
2006
25th Company foundation Anniversary
2006
Acquisition of a Third Company Branch activity for the integration of MicroICT devices for the low end market
2006
Milan Chamber of Commerce assign a Certificate, with Gold Medal company Award “Milano Produttiva” for 25
years of continous activity and Fair Professional Company behavior
2007
Empowerment of the repair centre for the Industrial Market and development of new testing technologies by
new ATE generation
2008
Investments for the repairs of Dynamic Transmission Devices for Remote Controls and Remote Diagnosys
© Assist Italia Srl – aprile 2014
Mile Stones (2009-2012)
®
2009
Development of Repair capabilities for Public Telephone Exchanges and installation, at our Repair Centre,
of two complete Analogic and Digital Exchanges for Diagnose and Test purposes
2010
Test plant structure empowerment for the Repair and Test of new technology Optical Fiber Equipments
2011
30th Company foundation Anniversary
2012
Introducing of new Radio Links repair capabilities
Empowerment of the national Service Partners Network for On Site Services
© Assist Italia Srl – aprile 2014
Activity Sectors
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ICT
NETWORKING
TELECOMMUNICATION
AND TELEPHONY
INDUSTRIAL
TRASPORTS
SIGNALING
© Assist Italia Srl – aprile 2014
Customers
®
© Assist Italia Srl – aprile 2014
Manufacturers
Distributors
Large end users
End user
Pubblic Administration
Services
Activity areas
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On-Center Activity
Repairs and Test of “electronic” devices such as:
ICT devices, Voice Transmission devices, Data
Transmission devices, Industrial and Control devices.
On-Site Activity
Hardware and Software Installation and Maintenance
Services at Customer’s site.
Special Projects
Outsourcing Services
Integrated Technical Logistic for ICT devices
Total Costs Ownership (TCO) analysis of ICT processes
Market Researches and Consultancy activities
Telemarketing and Special Projects
ATE SW Develop.t
Software development for Automatic Test Equipments
(ATE)
Reverse Engineering of any Electronic device.
© Assist Italia Srl – aprile 2014
On-Center Activities
(general view)
®
Repairs of Industrial Electronic Units and SubAsseblies
Repairs of ICT Boards, Units and Sub-Assy
Production, inspection, test and installation
of Boards & Assy
Software Development for Automatic Test Equipments (ATE)
Industrial Projects Development by the use of PLC
(Prototypes, production, inspection, test and installation)
© Assist Italia Srl – aprile 2014
On-Center Activities (details)
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Capacity to repair any electronic part, unit, equipment, sub-assy, regardless the used
technology (DIL, SMD, BGA, PQFP, MULTILAYER) and the applications where these parts are
used (Information Communication Technologies, Telecommunication, Networking, Voice,
Data, Industrial Applications, Security, Remote Controls and Commands, Anti Shop Lifting, Rail
Transport, Automotive etc.)
Repairs done without Electronic Schematics or Diagrams, just the help of Automatic Test
Equipments (ATE) and self developed Repair Procedures
Repairs are carried out according the most restrictive anti static guide lines and conditions.
Continous Tracing of any part is active from the beginning up to the end of repair process.
Quality Control is done according the most recents UNI EN ISO 9001: 2008 normes
Repair Costs are Copressed because of the huge experience accumulated within 30 years of
continuous specialised activity in the different application areas
Stocking and handling Cost Reduction realised by the short repair turn over, also.
Standard or Custom repair statistics are available at any time
© Assist Italia Srl – aprile 2014
On-Center Activity (devices/units/equipments type)
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TELECOMMUNICATIONS
TELEFONY & ENERGY
COPPER & OPTICAL FIBER
NETWORKING DEVICES
Voice: ABX and PABX
Router
Power supplies, Converters, Ups
Multiplex
VoIP equipments
Hub
Geographical Network Devices
Switch
BTS (Base Transceiver Station)
Bridge
Radio Links Equipments
Modem
Data Link
ICT & OFFICE
AUTOMATION
PERSONALISED
PROJECTS
INDUSTRIAL
ELECTRONIC
Remote Control & Command
Systems and Boards
Data Acquisition
Process Controls
Security Devices, Alarms, Anti
shop lifting
Transport and Signaling
Industrial Lift, Park meters
OPTICAL ARCHIVE
& IMAGE TREATMENT
Mainframes, Mini
Logistic for Service
Juke Box & Storages
Server PC
Outsourcing
Optical Drives
Notebook
ATE Programs development
Magnetic/Optical Drives
Printers Ink Jet, Bubble,
Laser, Needle, Thermal, Wax
Reverse Engineering
CD-Rom Drives
Fax and Multifunctions
Monitor s CRT, LCD, Plasma
© Assist Italia Srl – aprile 2014
Scanner
Plotter
On-Site Activity
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Call Center
Help Desk
On Site Service, Maintenance
Warranty management
IMAC - Install, Move, Add, Change
LAN, WAN, CLOUD Network Project and Installation
Taylored Activities /Services, on demand
© Assist Italia Srl – aprile 2014
LAN - WAN – CLOUD Networks
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Turn-key projects and solutions
Analysis and Projects
Installations and Configurations
Cabling
Final Test
Consultancy
Hardware & Software supply (on demand)
Maintenance & Management
Maintenance with On-Call Service extended 24/7/365
Static & Dynamic Analysis of Company Networks
Remote Monitoring of Company Networks
Cabling Certification and Test
Add-ons, Reconfigurations, Optimisations
Help Desk
© Assist Italia Srl – aprile 2014
Integrated Technical Logistic
®
National collection point of defective parts
Third Parties Spare Parts Management & Stocking
Territorial Retail Delivery of Spare Parts
Repair of defective parts for Swap activity
Warranty material management and direct Vendor interface
Specialistic technical Support for Third Party external organisations
Taylored Statistic Production available
© Assist Italia Srl – aprile 2014
Main Reference Customers
®
© Assist Italia Srl – Aprile 2013
Any brand is the property of own company
Alcune immagini di Assist Italia
®
A.T.E. Systems
ADM Data Transport Devices
Radio Links Devices
© Assist Italia Srl – aprile 2014
Public Telephone Exchange
Ericsson AXE
RED Mux Devices
Alcune immagini di Assist Italia
®
© Assist Italia Srl – aprile 2014
Revenues
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Invoicing per year (M€)
2009
2010
2011
2012
2.809
2.931
2.409
2.402
Invoicing per activity
2009
2010
2011
2012
Workshop repairs
activities
79,56%
80,61%
81,94%
77,12%
On site activities
12,31%
10,61%
12,42%
17,49%
Special projects
2,18%
2,53%
0,44%
2,83%
Sales
3,49%
3,63%
4,17%
1,12%
Integrated technical
logistic
2,46%
2,62%
1,02%
1,44%
© Assist Italia Srl – aprile 2014
Workforce/Activity Volumes
®
Direct Workforce per year
2009
2010
2011
2012
43
45
42
40
Repairs/Interventions per year
© Assist Italia Srl – aprile 2014
2009
2010
2011
2012
17.337
17.213
15.147
15.423
Repair type volumes
®
2009
Type of repair
QTY
2010
%
QTY
2011
%
QTY
640
4,15%
3.156 20,84%
3450
22,37%
3,22%
635
4,12%
1.380
9,11%
1120
7,26%
295
1,95%
270
1,75%
2.320 15,32%
2812
18,23%
4,75%
555
3,60%
3.250 21,46%
3288
21,32%
4.270
24,81%
Networking
1.345
7,76%
1.076
6,25%
Optical Fiber Knots
2.889
16,66%
2.970
17,25%
473
2,73%
437
2,54%
487
1.620
9,34%
1.750
10,17%
350
2,02%
327
1,90%
Energy
1.815
10,47%
2.050
11,91%
Printers
1.427
8,23%
1.156
6,72%
Industrial/Transport
4.144
23,90%
3.177
18,46%
Total
© Assist Italia Srl – aprile 2014
17.337
17.213
%
5,72%
18,88%
Monitors
QTY
17,20%
3.274
ICT
%
2653
Telephony
Remote control
2012
2.672 17,64%
867
720
15.147
15.423
Revenues 2010/2012 (progressive)
®
2010
2011
2012
3.500.000
2.971.708
3.000.000
2.409.003
2.500.000
2.402.971
2.000.000
1.500.000
1.000.000
500.000
0
JAN
© Assist Italia Srl – aprile 2014
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEPT
OCT
NOV
DEC
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Revenues 2010/2012 (monthly)
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2010
2011
2012
400.000
350.000
300.000
250.000
200.000
150.000
100.000
50.000
0
JAN
FEB
MAR
APR
MAY
JUN
JUL
MONTH
© Assist Italia Srl – aprile 2014
AUG
SEPT
OCT
NOV
DEC
Main Reference Customers
®
© Assist Italia Srl – Aprile 2013
Any brand is the property of own company
®
Via Asiago 20 20128 Milano
Tel +39 02 27 00 11 66
Fax +39 02 25 51 226
assistitalia@assistitalia.it
www.assistitalia.it