Health Access - Agence de la santé et des services sociaux de la

Health
Access
Your entryway to Health and Social Services
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March 2013
PERSONAL REFERENCES
Family Doctor:
Pharmacist:
Dentist:
Optometrist:
Who to call in cases of emergencies:
EMERGENCY NUMBERS
EMERGENCY ONLY:
911
HEALTH RELATED EMERGENCIES
Poison Control Centre
1 800 463-5060
HELP LINES
Info-Santé / Info-Social
811
Drug Help Line
1 800 265-2626
Gambling Help Line
1 800 461-0140
Kids Help Phone
1 800 668-6868
Tel-Jeunes (youth line)
1 800 263-2266
Parents Help Line
1 800 361-5085
SOS pregnancy
1 877 662-9666
SOS Spousal Abuse
1 800 363-9010
Suicide Prevention Centre
1 866 277-3553
CALACS
1 888 933-9007
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Health
Access
Your entryway to Health and Social Services
in Mauricie and Centre-du-Québec
(Megantic English-speaking Community
Development Corporation)
906 Mooney Street West
Thetford Mines (Qc) G6G 6H2
Tel: 418 332-3851
Fax: 418 332-3153
Toll Free: 1 877-332-3851
E-mail: mcdc@bellnet.ca
Web: www.mcdc.info
Disclaimer:
The information in this booklet is meant as a
general public service only. It is in summary
form, so please check with the health
institutions for full details. Furthermore, some
of the information contained in the booklet
may change with time and become out of
date. MCDC assumes no responsibility for
how this material is used by the public.
Design & layout:
Graphisme Suzane Chouinard
St-Ferdinand, Qc
Printer:
Imprimerie Gingras inc.
Printed in Canada
March 2013
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Dear members of the
English-speaking community:
We are pleased to present this guide to help
you access health and social services in your
region.
Health and Social Services Centres (Centres
de santé et de services sociaux, also known as
CSSS), offer a wide range of services in
designated territories. This booklet presents a
global portrait of the services that are
available in your region, depending on your
needs.
If you need to be served in English, please
don’t hesitate to ask. Each CSSS has put into
place mechanisms to assist you in English,
either through the assistance of bilingual
health professionals or volunteer interpreters.
They are committed to do everything in their
power to facilitate access to services in
English. However, please remember that the
English-speaking population in Mauricie and
Centre-du-Québec represents less than 2%
of the overall population. It is therefore
unrealistic to expect all health professionals
and admission personnel to be fluent in
English. Requesting courteously is always
appreciated.
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TABLE OF CONTENTS
Personal references ........................................................... 4
Nursing services.............................................................. 8-9
Medical services................................................................10
Family services ..................................................................11
Youth services....................................................................12
Senior services...................................................................13
Home care Services .........................................................14
Services for people living with a handicap.............15
Services for people who suffer from an addiction16
Services for people in a crisis situation.....................17
Depression and Mental Health problems ...............18
Services to Workers..........................................................19
Users’ rights, complaints and service quality .........20
Telephone numbers by territory 21-22-23-24-25-26
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NURSING SERVICES
The phone numbers of all CSSS’s and
public health institutions are listed
by territory at the end of the booklet.
Info-Santé / Info-Social
811
This easy-to-remember number allows you to
speak with a health professional about non
urgent problems.
Info-Santé offers answers to common non-urgent
health issues such as fever, flu, burns, allergies,
vomiting, diarrhoea, children's ailments, and new
medication. This professional consultation by a
nurse service is accessible in English by
telephone 24 hours a day, 7 days a week.
Info-Social offers access to a Social Worker if you
need help with issues such as suicide, family
problems, violence, bereavement, drug and
alcohol abuse, sexuality and other behaviour
problems that are outside your control. This
service may or may not be accessible in English.
Screening – HIV and STI
(Sexually Transmitted Infections)
To schedule a screening test for HIV (AIDS),
sexually transmitted infections or infections
transmitted by blood, call your local CSSS.
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Screening – Breast Cancer
For general information on the Quebec Breast
Cancer Screening Program for women aged
between 50 and 69, call 1 888 773-1277.
This service is available in French only.
To make an appointment, talk to your doctor or call
your local CSSS.
Blood Tests
To make an appointment for a blood test, call
your local CSSS or hospital.
When going for a blood test, do not forget to bring
the necessary documents, as well as your health
insurance card, your hospital card and your doctor’s
prescription.
Vaccination
Whether for a flu shot, hepatitis, tetanus, children’s
vaccines or for those who are planning a trip
abroad, call your CSSS to make an appointment.
Do not forget to bring all necessary documents and
your health insurance card.
MOST SERVICES
ARE FREE AND ALL
ARE CONFIDENTIAL
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MEDICAL SERVICES
The phone numbers of all CSSS’s
and public health institutions are
listed by territory at the end of
the booklet.
Emergency
911
In case of emergency, call 911 right away. If you
can walk, go to the emergency room of the
nearest hospital. This service is available 24 hours
a day, 7 days a week.
Family Doctors
If you do not have a family doctor, call your local
CSSS. They may be able to help you find one or go
on www.agencesss04.qc.ca / Réseau régional /
Répertoire des guichets d'accès aux clientèles
orphelines, to put your name on the "patient
orphelin" list. If you need to see a doctor, go to a
clinic or a CSSS that offers medical services
without an appointment.
Medical services without an appointment
Most regions offer the services of a medical clinic
where no appointments are needed. Ask your
doctor or contact your local CSSS to obtain a list
of these clinics.
In case of emergency, go to the emergency room
of your local hospital.
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FAMILY SERVICES
The phone numbers of all
CSSS’s and public health
institutions are listed by
territory at the end of the booklet.
A wide variety of services are available to children, parents and future parents. Call your local
CSSS for more information on their services.
Pregnancy and Breast Feeding
Your local CSSS can provide you with information,
assistance and support concerning all issues
related to pregnancy (pre-natal courses, breast
feeding, care to newborns, post pregnancy
support, etc.)
Searching for Biological Parents and/or
Siblings
Your local CSSS will put you in contact with the
organizations that can help you search for your
biological parents and/or siblings.
Adoption
If you wish to adopt a child, whether you are
hoping to adopt a child of Canadian origin or go
through international adoption, the Centre
Jeunesse (Youth Centre) of your region will be
able to assist you.
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YOUTH SERVICES
The phone numbers of all CSSS’s
and public health institutions are
listed by territory at the end of the booklet.
Your local CSSS will be able to provide
information, support and assistance to youth
concerning sexuality, contraception, pregnancy,
drugs and alcohol, family or behaviour problems
or any other issue related to youth. Youth aged
between 0 and 21 or their parents can meet with a
nurse, a social worker, a dental hygienist, a speech
language therapist or a nutritionist either at
school or at the CSSS.
Centre Jeunesse (Youth Centre)
To report abuse or neglect concerning a child or a
youth, contact the Director of Youth Protection
Services at 1 800 567-8520 or call your local
CSSS. In case of emergency, call 911 or the police
department of your municipality.
Tel-Jeunes
This free service is specifically for the youth. If you
are seeking help about sexuality, bullying,
violence, suicide or any other problems related to
school, your family or yourself, and want to keep it
confidential, call Tel-Jeunes at 1 800 263-2266.
This service is available in English.
Please note that the Quebec Civil Code allows youth
aged 14 and over to receive health services in total
confidentiality.
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SENIORS SERVICES
The phone numbers of all CSSS’s and
public health institutions are listed
by territory at the end of the booklet.
A wide range of services is available to seniors, as well
as to their family and informal caregivers. Call your
local CSSS for more information on their services.
Abuse and neglect
If you are witnessing or are a victim of abuse or
neglect, whether physical or psychological, contact
your local CSSS. In case of emergency, call 911 or
contact your municipal police department.
Day Centres
Day Centres welcome seniors who are experiencing
loss of autonomy but who are still living at home.
They provide specialized nursing or rehabilitation
services. To get more information on day centres,
contact your local CSSS.
Prevention of falls
Programs designed to prevent falls and to adopt
safe living habits are offered by your local CSSS.
Contact them for additional information.
Security Programs
Various programs are available to ensure secure
autonomous living, such as the “Télésurveillance”
(Lifeline) program or the “Pair” program. Contact
your local CSSS in order to obtain more information
concerning these programs.
Long-term Care residences
For a public long-term care centre, a medical and
psychosocial evaluation must be completed by
the CSSS health professionals or a doctor. These
facilities are reserved for seniors who are suffering
from loss of autonomy. Talk to your family doctor
or contact your local CSSS for more information.
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HOME CARE SERVICES
The phone numbers of all CSSSS’s
and public health institutions
are listed by territory at the
end of the booklet.
These services are available, after evaluation by a
health professional, to people of all ages who are
suffering from a temporary or permanent loss of
autonomy, who suffer from a physical or mental
handicap or for terminally ill people.
A team of health professionals will help you find
the solutions to specific needs:
• Nursing and medical care
• Personal assistance
• Social services
• Temporary domestic help
• Hygiene services
• Rehabilitation
• Nutrition
• Respiratory therapy
• Support to caregivers
• Long-term care
• Rental of wheelchairs, hospital beds, etc…
Nursing care, whether it is preventive, curative or
palliative, rehabilitation services (occupational
therapist or physiotherapist) or specialized
services (respiratory therapist or nutritionist) are
also available following a hospital stay or upon the
recommendation of your doctor.
For more information on these services, contact
your local CSSS or talk to your doctor.
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SERVICES FOR
PEOPLE LIVING
WITH A HANDICAP
The phone numbers of all CSSS’s and
public health institutions are listed by
territory at the end of the booklet.
If you or a person you know suffers from a physical
or mental handicap, you can get help, assistance
and support by talking to your doctor, calling your
local CSSS or contacting one of the following
institutions:
For motor, auditory, visual or language
deficiency:
Centre de réadaptation en déficience physique
InterVal
For a mental handicap or other behaviour
ailments such as autism
Centre de réadaptation en déficience
intellectuelle et en troubles envahissants du
développement de la Mauricie et du
Centre-du-Québec - Institut universitaire
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SERVICES FOR PEOPLE
WHO SUFFER FROM
AN ADDICTION
The phone numbers of all CSSS’s and
public health institutions are listed by
territory at the end of the booklet.
If you or people you know are experiencing
difficulties related to drugs, alcohol or gambling
and need assistance and guidance, talk to your
doctor or contact your local CSSS. They offer a
range of preventive services and psychosocial
support.
You can also call one of these phone numbers for
help:
Alcoholic’s Anonymous:
Drummondville 819 478-7030
Victoriaville 819 758-3959
Trois-Rivières 819 376-6279
Drugs – assistance and referrals: 1 800 265-2626
Gambling – assistance and referrals:
1 800 461-0140
Fraser Recovery Program:
1 418 527-5858
Centre de réadaptation en dépendance
Domrémy-de-la-Mauricie-Centre-du-Québec:
819 374-7711
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SERVICES FOR PEOPLE
IN A CRISIS SITUATION
The phone numbers of all CSSS’s
and public health institutions are listed
by territory at the end of the booklet.
911
811
Emergency calls:
Info-Santé / Info-Social:
Sexual Assaults
If you are victim of a sexual assault, immediately call
911 or go to the emergency room of the hospital
nearest to you.
Unwanted Pregnancy
If you want to terminate a pregnancy, contact
your doctor or your local CSSS. The “day after” pill
is also available over the counter in pharmacies.
Psychiatric Emergencies
Call 911 or go directly to the emergency room of
the hospital nearest to you.
Suicide
For suicide prevention or if someone close to you
has committed suicide and you need support,
call your local CSSS or contact the Suicide Prevention Centre at 1 866 277-3553. 811 can also be
contacted at all hours to get Info-Social service.
Spousal Abuse
If you are the victim of spousal abuse, contact
your local CSSS for help and support. If needed,
they will help you find a shelter where you can
take refuge. In cases of emergencies, dial 911.
You can also call SOS Spousal Abuse for
counselling at 1 800 363-9010.
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DEPRESSION AND
MENTAL HEALTH
PROBLEMS
The phone numbers of all CSSS’s and
public health institutions are listed by
territory at the end of the booklet.
CSSS’s offer a wide range of support services to
youth and adults who suffer from depression,
anxiety and other mental problems.
They also provide specific programs for those
who are experiencing problems adapting to
difficult situations such as a serious illness, the
death of a family member or a close friend or
other situations.
Talk to your doctor or call your local CSSS for more
information on these programs. You can also call
Info-Social by dialling 811.
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SERVICES TO
WORKERS
The phone numbers of all CSSS’s and
public health institutions are listed
by territory at the end of the booklet.
Workers health is an important component of the
services offered by CSSS’s. Here are some
examples of the services offered by health professionals:
• Evaluation in the workplace
• Testing and medical follow-up
• Precautionary leaves-of-absence
• Monitoring the environment
• Information and training
• Help in organizing first aid courses
For more information or if you believe there is a
health hazard at your workplace, contact your
local CSSS.
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USERS’ RIGHTS,
COMPLAINTS AND
SERVICE QUALITY
The phone numbers of all CSSS’s and
public health institutions are listed by
territory at the end of the booklet.
All health institutions are committed to providing
the best possible care and to respecting the rights
of the users. However, it may happen that you are
not satisfied with the services rendered. If this is
the case, you can file a complaint with the institution that provided the services.
In each CSSS, a local Complaints and Service
Quality Commissioner is responsible to receive
the complaints of the users, to evaluate them and
to initiate review procedures. If needed, the Commissioner or the local “Comité des Usagers” will
assist you in formulating your complaint, or
taking any other action related to its examination.
The mandate of the Commissioner is exclusive,
which guarantees his or her absolute impartiality
when reviewing complaints.
Finally, should you be unsatisfied with the
findings and the ruling of the Commissioner, you
can contact the Quebec Ombudsman’s Office at
1 800 463-5070.
To obtain the coordinates of the Commissioner in
your territory, contact your local CSSS.
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TELEPHONE NUMBERS
Mauricie and Centre-du-Québec
CSSS de l'Énergie (Shawinigan)
www.etrehumain.ca
Centre administratif et centre régional de santé
mentale
819 536-7500
Hôpital du Centre-de-la-Mauricie-Shawinigan-Sud 819 536-7500
CLSC du Centre-de-la-Mauricie
819 539-8371
Centre de formation et de services - Shawinigan-Sud
819 536-7500
Centre de services de la santé au travail du Haut-Saint-Maurice
819 523-4581
Centre de serivces de la santé au travail - Trois-Rivières
819 370-2100
Centre de services de Saint-Élie-de-Caxton
819 221-2839
Équipe de quartier – Secteur Shawinigan
819 539-4282
Équipe de quartier – Secteur Grand-Mère
819 533-4283
Residences and Long-term care facilities
Centre d’hébergement Joseph-Garceau - Shawinigan 819 537-5173
Centre d’hébergement Saint-Maurice - Shawinigan 819 536-0071
Centre d’hébergement Laflèche - Grand-Mère
819 533-2500
Centres d’intégration communautaire
Centres d’intégration communautaire - Shawinigan 819 537-6647
Centres d’intégration communautaire - Trois-Rivières 819 379-2526
Centres d’intégration communautaire - Victoriaville 819 357-3322
Centres d’intégration communautaire - Drummondville
819 479-0606
Centres d’intégration communautaire - La Tuque
819 523-4581 poste 2706
CSSS du Haut-Saint-Maurice (La Tuque)
www.cssshsm.qc.ca
Centre administratif
Centre hospitalier
CSSS
CHSLD
Point de service de Parent
819 523-4581
819 667-2329
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CSSS de la Vallée-de-la-Batiscan
www.csssvalleebatiscan.qc.ca
CLSC Saint-Tite (administrative centre)
CLSC Sainte-Geneviève-de-Batiscan
418 365-7555
418 362-2727
CLSC’s and residences/long-term care facilities
Centre d'hébergement and CLSC de Saint-Narcisse 418 328-3351
Centre d'hébergement and CLSC de Sainte-Thècle 418 289-2114
Centre d'hébergement and CLSC de Sainte-Anne-de-la-Pérade
418 325-2313
Centre d’hébergement and CLSC MGR Paquin - Saint-Tite
418 365-5107
CSSS de Maskinongé
www.csssm.qc.ca
Centre Comtois (administrative centre) - Louiseville
Centre de services Avellin-Dalcourt - Louiseville
Point de service Saint-Alexis-des-Monts
Point de service Saint-Paulin
819 228-2731
819 228-2731
819 265-2572
819 268-2572
CSSS de Trois-Rivières (Centre hospitalier affilié
universitaire régional)
www.cssstr.qc.ca
Centre St-Joseph (administrative centre)
819 370-2100
Centre hospitalier affilié universitaire régional
819 697-3333
Centre Cloutier-du Rivage
819 370-2100
Centre Sainte-Geneviève
819 370-2200 poste 46101
Centre Arc-en-Ciel (pédopsychiatrie)
819 374-6291
Centre Laviolette (soutien à domicile)
819 379-5650
Centre de prêt d’équipement
819 370-2100
Residences and Long-term care facilities
Centre d'hébergement Cooke
Centre d'hébergement Louis-Denoncourt
Centre d'hébergement Roland-Leclerc
Centre d'hébergement Cloutier-du-Rivage
Centre d'hébergement St-Joseph
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819 370-2100
819 376-2566
819 370-2100
819 370-2100
819 370-2100
CSSS de Bécancour-Nicolet-Yamaska
www.csssbny.qc.ca
un seul numéro : 819 293-2071
ou sans frais : 1 800 263-2572
Centre Christ-Roi
Centre Fortierville
Centre Filles de la Sagesse - Nicolet
Point de service Gentilly
Point de service Saint-Léonard-d ‘Aston
Residences and Long-term care facilities
Centre d'hébergement Fortierville Centre d'hébergement Lucien-Shooner - Pierreville
Centre d'hébergement Romain-Becquet - Saint-Pierre-les-Becquets
Centre d'hébergement Saint-Célestin
CSSS Drummond
www.csssdrummond.qc.ca
Centre administratif
Hôpital Sainte-Croix - Drummondville
819 478-6464
CLSC Drummond
819 474-2572
Point de service Wickham – Centre communautaire de Wickham
819 474-2572
Point de service Notre-Dame-du-Bon-Conseil
819 474-2572
Point de service Saint-Guillaume
819 474-2572
Point de service Drummondville – Santé au travail 819 474-8428
Clinique de radiologie Drummond
819 477-5747
Point de service Victoriaville – Santé au travail des Bois-Francs
819 758-6488
Residences and Long-term care facilities
Centre d'hébergement Frederick-George-Heriot - Drummondville
819 477-0544
Centre d'hébergement L'Accueil Bon-Conseil
819 336-2122
Centre d'hébergement Marguerite-D'Youville - Drummondville
819 478-6464
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CSSS d’Arthabaska-et-de-L`Érable
www.csssae.qc.ca
Centre administratif et Hôpital Hôtel-Dieu
d`Arthabaska - Victoriaville
CLSC de l’Érable - Plessisville
CLSC Suzor-Coté - Victoriaville
CLSC Saint-Louis - Plessisville
CLSC des Bois-Francs - Victoriaville
819 357-2030
819 362-6301
819 758-7281
819 362-6301
819 758-7281
Residences and Long-term care facilities
Centre d’hébergement du Chêne - Victoriaville
819 758-7511
Centre d’hébergement du Roseau - Victoriaville
819 758-7511
Centre d’hébergement des Étoiles-d’Or - Warwick 819 358-6833
Centre d’hébergement du Sacré-Cœur – St-Ferdinand418 428-3266
Centre d’hébergement des Quatre-Vents - Lyster
819 389-5923
Centre d'hébergement des Bois-Francs - Plessisville 819 362-3558
Centre d'hébergement du Tilleul - Plessisville
819 362-7431
Centre d’hébergement de Saint-Eusèbe - Princeville 819 364-2355
Youth Centres
Le Centre jeunesse de la Mauricie et du Centre-du-Québec
www.cjmcq.qc.ca
Centre administratif
1 855 378-5481
Centre de services Trois-Rivières
Centre de services Édifice Père-Frédéric - Trois-Rivières
Centre de services Shawinigan
Centre de services Grand-Mère
Centre de services La Tuque
Centre de services Drummondville 0-10 years
1 855 477-5115
Centre de services Drummondville 11-18 years
Centre de services Bécancour
Centre de services Plessisville
Centre de services Victoriaville
Centre de réadaptation Laforest - Drummondville
Centre de réadaptation Bourgeois – Trois-Rivières
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819 378-8635
Mental Deficiency Rehabilitation Centres
Centre de réadaptation en déficience intellectuelle et en
troubles envahissants du développement de la Mauricie et
du Centre-du-Québec – Institut universitaire
www.crditedmcq.qc.ca
Siège social (rue Foucher)
819 379-6868
Centre administratif (rue Marguerite-Bourgeoys) 819 376-3984
Centres locaux administratifs et de services
Haut-Saint-Maurice
Centre-de-la-Mauricie/Mékinac - Shawinigan
Trois-Rivières
Bécancour/Nicolet-Yamaska
Cap-de-la-Madeleine / Des chenaux
Drummond
Maskinongé
Arthabaska (boul. Bois-Francs Nord)
Arthabaska (rue Rubin)
De l’Érable - Plessisville
819 523-3655
819 536-5521
819 378-6111
819 233-9185
819 376-4603
819 477-5687
819 228-5559
819 758-6272
819 795-4626
819 362-6324
Physical Handicap Rehabilitation Centres
Centre de réadaptation en déficience physique InterVal
Mauricie et Centre-du-Québec
www.centreinterval.qc.ca
Centre administratif et services externes en déficience motrice
adultes (volet intégration et adaptation sociale) – Trois-Rivières
819 378-4083
Services externes Labadie - Trois-Rivières
819 378-4083
Services externes Marc-Quessy - Trois-Rivières
819 378-4083
Services internes et externes Sainte-Marguerite – SAT
(Services des aides techniques) - Trois-Rivières
819 378-4083
Services externes Vachon - Trois-Rivières
819 378-4083
Services externes Drummondville
819 477-9010
Services externes Shawinigan
819 537-5005
Services externes Victoriaville
819 752-4099
Services d’orthèses / prothèses
819 693-7856
Clinique de spasticité - Centre Saint-Joseph
819 378-4083 poste 1905
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Drug and Alcohol Rehabilitation Centres
Centre de réadaptation en dépendance Domrémy-de-laMauricie-Centre-du-Québec
www.domremymcq.ca
Centre administratif
819 374-7711
Centres de services
Trois-Rivières
Trois-Rivières (hébergement)
Drummondville
La Tuque
Nicolet
Saint-Tite
Bécancour
Louiseville
Sainte-Geneviève-de-Batiscan
Shawinigan
Victoriaville
Plessisville
819 374-4744
819 377-2441
819 475-0242
819 523-6113
819 293-2071
418 365-7555
819 298-2144
819 228-2731
418 362-2728
819 536-0004
819 752-5668
819 362-6301
Coordonnées Agence
www.agencesss04.qc.ca
Agence de la santé et des services sociaux de la Mauricie et du
Centre-du-Québec
819 693-3636
Translated publications are available on :
www.masantedansmalangue.com
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